Business ProfileforShow Car Motors LLC

On March 5th, 2022 I purchased a 2014 Ford Escape SE for $11,999( 4 year from Show Car Motors LLC , 404 Buchan Road, Unit B Orlando Fl, 32805. The salesman, Felipe D*******, who sold me said vehicle, informed me that there were no mechanical issues with the car and that everything was up to date. Within two months of purchase, the transmission service light came on at 9:00 pm( May 5th, 2022), followed by transmission not in fault(refusal to switch gears), a grinding, jerking, shaking and clunking sounds, vehicle was hard to accelerate and completely shut off. The following day, May 6th, 2022 at 10:30, after several attempts to contact the sales rep, Felipe D, I informed Felipe that the transmission light came on, the various sounds that followed and that the vehicle was immobile. Felipe's response" Why are you calling me, call Carlos, the mechanic. I told Felipe, I already contacted Carlos and he said he has to get approval first. Felipe said he would call me back, he did not. When I called Felipe again , he spoke to me in a very rude manner as if I was bothering him and asked again "Why are you calling me, I sent you the information. " Upon contacting American Warranty Guardian Services, claims #************ I was informed vehicle towed to a mechanic, Felipe said to me, that it would be best to have the vehicle serviced by another mechanic because his mechanic, would take "too long" . Take too long how? Why ? I purchased the vehicle from your dealership why is it an issue now that I need to have it serviced for maintenance work that was not revealed to me prior to purchasing said vehicle? Those questions were not answered. I had to take my vehicle ******* to get it serviced, charged 1349.00(May 11th, 2022). On May 13th, 2022 when I again spoke with Felipe, he said this was not his concern and to take this up with ******* and AGWS. Today July 8th, 2022, I am still without my vehicle.