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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I deny any responsibility for the debt with this collection agency;HF HOLDINGS (09 ******************** DBA)Account #: *********I have no contractual obligation to pay this debt, and they failed to provide me with evidence of a valid contract. Without a valid contract, I do not believe I am required to make payments towards this debt.I demand these accounts immediate removal from credit report.Business response
06/14/2024
On September 5, 2023 our office mailed all supporting documents to the consumer via certified mail, Tracking Number: 7018 1130 0002 2474 3276. We have received no response from the consumer. We have attached those documents and proof of mailing to this response. We encourage the consumer to contact our office at ************ or ************************************ We have provided the attached documents for the third time now. Twice electronically through various "complaints" the debtor as filed and once via the mail.Initial Complaint
04/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
i am not liable for this debt with HF HOLDINGS. i do not have contract with HF HOLDINGS, they did not provide me with the original contract as i requestedBusiness response
05/01/2024
The consumer owes a debt to our client, Family First Life - Solidity. Per the creditor, Mr. ******* wrote insurance policies on client's. The insurance policies charge-backed and the agent failed to pay the insurance carriers back the money he was previously advanced. The agent failed to pay back the insurance carriers the money that was owed due to chargebacks/cancellations of client's policies. ****** was in Family First Life - Solidity's "down-line". When he failed to pay back the insurance carriers (******* and *****) the debt then rolled to Family First Life - Solidity which paid back his debt to the insurance carriers.
Supporting documentation is attached to this reply. Mr. ******* has refused to communicate with HF Holdings and ignored all attempts to assist him with resolving his debt, prior to lodging this frivolous "complaint". We welcome him to call our office at ************ or write to us at ***********************************.
Customer response
05/02/2024
Complaint: 21648604
I am rejecting this response because:i am not liable for this debt with HF HOLDINGS. i do not have contract with HF HOLDINGS, they did not provide me with the original contract as i requested. Correction to my credit report, I demand this account be removed from my credit report
Sincerely,
****** FloridaBusiness response
05/06/2024
The consumer is mistaken to believe he needs to have a contract with a 3rd party collection agency that has not purchased the debt he owed to our client, Family First Life - Solidity, which is the current and original creditor. Regardless of whether or not the consumer accepts or rejects the response, the debt appears valid, due & owing. Accordingly, the derogatory **** on his credit report shall remain, as permitted by law. We welcome him to call our office at ************ or write to us at *********************************** to discuss an opportunity to repay the debt he owes and have the **** removed from his credit.Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have received my credit report last month. I was surprised to discover that there were addresses there that I never resided, accounts that I have no knowledge of and unauthorized inquiries. I am taking a precaution that I may have been a victim of identity theft so I am reporting this. Also I have contacted the creditors to make them know of the breach but they are requesting that I fill out a full Packet to show cause in order for them to cease reporting to my credit due to this identity theft. I also found this account that I believe not mine:Acct name: ********************** (Original Creditor: 06 FAMILY FIRST LIFE ALLEGIANCE)acct no. ************date opened 06/29/2022 balance $20,756.00 I am not liable for this debt and I do not have a contract with:Company: HF HOLDINGS Address: ***************************************************************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at *********************************************************************** and email at [email protected] need a response from the company.Business response
04/09/2024
Attached are the supporting documents evidencing the debt owed by ************** to the current and original creditor Family First Life - Allgegiance. ************** has refused to communicate with our office and has not contacted us at any time. He may do so by calling ************.Initial Complaint
03/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with HF HOLDINGS. I do not have a contract with HF HOLDINGS. they did not provide me with the original contract as I requested.Business response
04/01/2024
Attached is a copy of the money judgment awarded to our client, ***************************. To resolve the debt you owe, contact our office at ************.Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I do not know what this company is or who they are they call and email me to harass me and have never sent any paperwork to be traced to whoever is committing these illegal acts of harassment.Where we are in the world today these people ae scary and freighting. I answered the phone a few times and they were very pushy and i felt threatened. They could be coming to my house with violence for all i know. Please get them to stop and find out who they are so they can be criminally prosecuted and held accountable.Business response
03/18/2024
We have spoken with ******************* on numerous occassions regarding a $7,050.80 debt owed to our client, JKS ***************. Attached is a message between the parties whereby the debtor acknowledges the debt, refused to pay and our client subsequently provides him with our contact information. Per JKS Carpet cleaning, ************** has effectively committed insurance fraud as he allegedly received an insurance check to pay for JKS *************** services, but instead he kept the funds for himself and now refuses to pay it back. We have asked ************** several times for his attorney's contact info, but he has refused to provide that. ************** has unjustly enriched himself via payment from his insurance carrier, which was earmarked to pay our client whom is currently evalutating its legal remedies to enforce their rights and pursue ************** for the debt he owes.Customer response
03/18/2024
Complaint: 21420464
I am rejecting this response because:
It is false information . Total lies they need to be prosecuted to the fullest extent of the law.please help me this company needs to be brought to justice.
Sincerely,
*******************Initial Complaint
01/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a notice that I have a collection from HF HOLDINGS on my credit report. It says it was opened on 10/16/2019 for $1,400 with account number starting in ************ that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.Business response
01/17/2024
******* - please review your credit report. HF Holdings is a debt collector hired by Dr. ***********************************, MD PA regarding a debt owed to his office for services rendered in the amount of $1,400. You're welcome to contact our office at ************ and reference your file number: *****.Initial Complaint
01/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Family First Life, I do not have a contract with HF Holdings **** they did not provide me with the original contract as I requestedBusiness response
01/17/2024
This is not an actual complaint and there has been zero wrong-doing. ****'s debt is owed to our client when they worked as a life insurance agent with FFL-Solidity and was direct to them with the insurance ******************************. **** was advanced commissions by ******* ***************** for a client's policy. The client cancelled the policy. **** received a chargeback and never paid the insurance company back the advanced commissions. The commissions you received and failed to pay back amount to $994.59. You have been unresponsive to the creditor as well as communications from this office. If you cannot pay the entire debt at once, you may call our office at ************ to discuss payment options.Initial Complaint
12/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business fails to document anything sent to them in regards to a debt they are trying to collect for. My identity was stolen and they will not delete this debt from my credit report even with proper documentation such as police reports being sent to them. I filed with all the credit bureaus and put fraud alerts out. The information they are convinced is legitimate is not. They need to follow the law and not just do what they think is right or wrong. They need to be held accountable when using someone's information when they shouldn't have it. These people were given no permission to use my identity and it feels very illegal being that they are involved in the fraudulent use of my private information that was stolen. They are threatening my financial stability and credit profile. Nobody should deal with this when it comes to identity theft. It's very discouraging that information can be confiscated so easily and ruin someone's life who doesn't deserve it because they didn't do anything.Business response
01/03/2024
Hi ******* - a copy of the court ordered money judgment against you was provided to you in November 2023. You have not sent this office any documentation regarding alleged identity theft, but we welcome the opportunity to review those items. The creditor, our client to whom you owe the money to, advised us that you have spoken with them and discussed paying off the judgment in the coming months.Initial Complaint
07/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with 01 FAMILY FIRST LIFE GLADIATORS, I do not have a contract with HF HOLDINGS, they did not provide me with the original contract as I requested.Business response
07/18/2023
This debt was validated via certified mail to Jalisa's requested mailing address in February 2023. They have failed to communicate with our office and have provided nothing indicating they are not responsible for the debt.Customer response
08/03/2023
Complaint* ********
I am rejecting this response because I do not have a contract with HF HOLDINGS. The document you just supplied does not include any information regarding who you are stating is the original creditor nor does it include any information regarding HF HOLDINGS. The information on that document you just provided is invalid. The signature on that document is invalid, prove that signature belongs to me. Anyone could have signed that and this "contract" could be phoney. This "contract" doesn't even show why a "contract" was needed, what's the reason of the "contract"? What services and or products were received as a result of the "contract"? It's literally titled "Contract Information and Signature Form" seems invalid to me. Show me a contract that proves you have first hand knowledge regarding the alleged debt that you are stating I owe YOU. Show me a contract that bears my signature that shows a contractual relationship between me and HF HOLDINGS. I am demanding the original documentation showing the original balance of the alleged debt, I am demanding documentation that proves loss and or ownership of the alleged debt. Should HF HOLDINGS not be able to provide me with what I am requesting. I then demand for removal of said account Immediately.
Sincerely,
****** ***********Business response
08/03/2023
As previously advised, HF Holdings is a debt collector hired by Family First Life - Gladiators to collect the debt you owe. Given your refusal to satsify the debt, it has been reported to the credit bureaus. We will happily have the derogatory mark deleted from your credit once the debt is satsified. You may call our office at 877-680-6064. Please note, the BBB can in no way resolve the debt for you. This is not the proper channel in which to communicate with our office and this is not a complaint at all. This office has acted in accordance with the law. The debt is due and owing and has been validated prior to the lodging of this frivolous "complaint".Initial Complaint
06/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with ********* ********** **** I don't have a contract with HF Holdings, they did not provide me with the original contract as I requested.Business response
06/21/2023
HF Holdings is a 3rd party debt collection agency retained by ********* * *********** *** re: a debt owed by ****** ******* in the amount of $4,800.00. HF Holdings has not purchased this debt and are working on behalf of the current and original creditor. Attached is the Contract signed by ****** ******* which validates the debt he owes. ****** ******* has never communicated with this office and has been unresponsive to all demands for payment. This "complaint" is simply an effort by ****** to skirt his contractual obligations. If he cannot pay the entire debt at once he may return our call at 877-680-6064.
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Contact Information
Business hours
Today,7:30 AM - 5:00 PM
MMonday | 7:30 AM - 5:00 PM |
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TTuesday | 7:30 AM - 5:00 PM |
WWednesday | 7:30 AM - 5:00 PM |
ThThursday | 7:30 AM - 5:00 PM |
FFriday | 7:30 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
27 total complaints in the last 3 years.
12 complaints closed in the last 12 months.