Complaints

This profile includes complaints for HF Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HF Holdings, Inc.

  1707 Orlando Central Pkwy Ste 440 Orlando, FL 32809-5783

  
• 

  HF Holdings, Inc.

  5929 Anno Ave Orlando, FL 32809-4164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communications, i dont have any contract with HF HOLDINGS they did not provide me with original contract as requested.

  Business Response

  Date: 04/23/2025

  Nothing in this "complaint" is true. Mr. ******* is fully aware of the debt owed to our client ************************ *****. In fact, the consumer was on a payment plan that began in June 2023 through August 2024. Thereafter, he failed to make additional payments and stopped communicating with our office. The balance reflected on their credit report is the remaining balance. We remain committed to assisting the consumer to resolve their debt. Please call our office at ************ to discuss restarting a payment arrangement. 

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HF HOLDINGS 1707 ******************************** ***** Account Number - ************* I am unaware of this debt and did not receive proper notification of this debt which violates 12 CFR 1006.34(B) (5) but yet this has been placed on my consumer file. Debt Collectors must notify you within 5 days of receiving your account. THIS HAS NOT BEEN DONE. I also have not been given a chance to dispute this debt according to 12 CFR 1006.34(c) (4)(i) If you believe you have supplied me with the proper notification, please provide the Certified Mail Receipt with my signature.

  Business Response

  Date: 04/22/2025

  A notice was mailled to the consumer's address in *********, **. Due to privacy concerns, we will not share the consumer's full address in a public forum. Pursuit of ***************** is the current and original creditor in this matter. We remain committed to assisting the consumer in resolving this  matter. They may call our office at ************ or write to us at *************************************************************. 

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with HF Holdings. I dont not have a contract with HF Holdings **** they did not provide me with the original contract as I requested

  Business Response

  Date: 04/01/2025

  This is not a customer of **********************. Their debt is owed to Hill Orthopedic Center which is the current and original creditor. The consumer has never communicated with our office, but we welcome the opportunity to assist them with resolving this claim. Please call our office at ************.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt Removal and Credit Correction:HF Holdings must immediately remove the alleged $1,840.00 debt from my credit report with all credit bureaus (Experian, Equifax, and TransUnion).They should provide written confirmation that the debt has been removed and will not be re-reported in the future.If my credit score was impacted, they should ensure the necessary corrections are made.Cease Collection Efforts:HF Holdings must immediately stop all collection attempts, including phone calls, emails, and letters.They must confirm in writing that they will not sell or transfer the debt to any other agency.Investigation and *********************************** should provide a detailed explanation of how they accessed and shared my personal information, including my Social Security Number and my child's protected health information (PHI), without my consent.HF Holdings should provide documentation proving how they obtained this information and explain why they reported an unvalidated debt to the credit ************ Deletion:Both companies must permanently delete any personal information they obtained without proper authorization, including my Social Security Number and my childs medical information.Formal Written Apology and Assurance:I expect a written apology from both *********************** and HF Holdings, acknowledging the harm caused by their actions.They should confirm that they will take steps to prevent similar incidents in the future.Optional - Additional Compensation:If I experience financial harm as a result of the false debt reporting, I request that HF Holdings provide compensation for any losses incurred. This may include reimbursement for credit repair services or any related expenses.

  Business Response

  Date: 03/28/2025

  No PHI was provided to HF in this matter. We have provided the debtor with the itemized billing to accurantely show how the debt amount owed was calculated. ** also provided the consumer with the agreement/registration form as further support that the debt is owed. Upon receiving the documents, the consumer ceased communicated with our office. Supporting evidenced attached to this response. If the consumer does not with to resolve this claim, it is her choice, but we remain committed to assisting her. She may contact our offce should she so choose. 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23126306
  
  I am rejecting this response because:
  
  I am writing to formally respond to HF Holdings, Inc.'s recent statement regarding my complaint. Their response fails to adequately address the issues I raised, and I would like to clarify my position.
  
  1. No PHI Was Provided
  
  HF Holdings claims that no Protected Health Information (PHI) was shared. However, I never authorized the disclosure of my minor childs personal or medical information to a third-party collection agency. If HF Holdings has accessed or used any information related to my childs allergies, medications, medical conditions, or healthcare provider, it would constitute a violation of the **************** Portability and Accountability Act (HIPAA).
  
  I request that HF Holdings provide a clear statement confirming the specific data they received from *********************** and whether it contained any PHI. If they maintain that no PHI was shared, I request written confirmation to that effect.
  
  2. Lack of Proper Debt Validation
  
  HF Holdings provided an itemized billing statement and a registration form. However, neither of these documents constitutes legal debt validation.
  
  A billing statement is not proof of my financial responsibility.
  
  The registration form does not include my signed consent to financial liability.
  
  
  Debt validation under the Fair Debt Collection Practices Act (FDCPA) requires more than a bill. I am requesting:
  
  A signed financial agreement showing my acknowledgment of the debt.
  
  Proof of attendance confirming that my child used services.
  
  Documentation that validates the actual services rendered.
  
  
  HF Holdings has not satisfied this requirement.
  
  3. Ceased Communication Claim
  
  HF Holdings inaccurately claims that I ceased communication. I paused further correspondence after they failed to provide legitimate debt validation or address my privacy concerns. I remain willing to resolve this matter if they can provide the legally required documents supporting their claim.
  
  4. Requested Resolution
  
  As previously stated, a fair resolution would include the following actions:
  
  Immediate removal of the alleged debt from my credit report and written confirmation that the debt will not be re-reported.
  
  Cessation of all collection activities by HF Holdings.
  
  A detailed statement confirming whether PHI was disclosed and, if applicable, evidence of legal authorization to use it.
  
  Proper debt validation including a signed financial agreement, proof of attendance, and service records.
  
  Assurance that any personal information shared without authorization will be permanently deleted.
  
  
  HF Holdings has yet to meet these reasonable and lawful requests. I request that the BBB continue to monitor this complaint until a satisfactory resolution is achieved.
  
  Thank you for your attention to this matter. Please let me know if you require further information or additional documentation.
  
  Sincerely,
  
  ******** *********
  
  
  

  Business Response

  Date: 04/02/2025

  Response rejected. We refer the consumer to our intial response and email communications validating the debt. If she does not wish to resolve her debt, that is her choice. We consider this frivolous complaint resolved. 

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23126306
  
  I am rejecting this response because I never signed any agreement with your company, nor did I authorize you to collect any money from me. If this debt was purchased or transferred from another company, I have not been provided any legal proof of that transfer, nor any signed agreement showing I owe you.
  
  Please provide:
  
  A signed contract or agreement with your company
  
  Documentation that proves you are legally allowed to collect this debt
  Until then, I request that this account be removed from my credit report immediately.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/02/2025

  The supporting documentation evidencing the debt has been provided to you and all records proving that have been retained. You have refused to share any specific dispute or reason for nonpayment that may warrant removal or closure of the claim. Based on information HF Holdings has been provided with, the debt appears to due & owing. 

  Customer Answer

  Date: 04/02/2025

  I am responding to a collection claim listed under HF Holdings, Inc. I NEVER signed any agreement or contract with  COLLECTION AGENCY HF Holdings, Inc., and no documentation has been provided showing I owe HF HOLDINGS a debt.

  
  

  The evidence they mention is not proof that they legally own this debt, or that I authorized them to collect on it.

  
  

  I request that this item be removed from my record, or that actual proof (not just a statement) be provided DIRECTLY FROM HF HOLDINGS STATING THAT I SIGNED AN AGREEMENTWITH HF HOLDINGS. Until then, I do not acknowledge this debt as valid.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted HF HOLDINGS *** last year around June of 2024. I had a financial issue with a former business partner that I wanted resolved. I submitted the required documents to them to see if my case can be pursued. I was informed that my case had merit and they were willing to pursue the debt recovery on behalf.I was contacted by one of their Debt Recovery Managers ******* in August. She said that she contacted the defendant and he "entered into a ($500.00) payment plan for the next four months (to be withdrawn on the 20th of each month)." I asked to be kept abreast of any progress in the case AND "SHE SAID THAT SHE WOULD." WHEN I DIDN'T HEAR FROM HER ON THE "SCHEDULED WITHDRAWAL DATE" I CALLED ******* TWO DAYS LATER IN SEPTEMBER AND SHE SAID "THAT THE DEFENDANT DIDN'T MAKE THE PAYMENT AND THAT HF HOLDINGS *** COULDN'T MAKE HIM MAKE THE PAYMENT BECAUSE HE HADN'T GIVEN THEM A CC # OR CHECKING ACCOUNT INFO FOR THEM TO COLLECT THE MONIES OWED. ALL THEY COULD DO WAS TO CONTINUE TO CONTACT HIM IN HOPES THAT HE WOULD PAY."Of course I was disappointed but I TRULY BELIEVED THAT THEY WOULD COME THROUGH IN THE END WITH THE DESIRED RESULT WE ************ MY DISMAY THAT HASN'T HAPPENED AND I DON'T BELIEVE THEY CONTACTED THE DEFENDANT AT ALL AND I WOULD LIKE A REFUND ASAP.I have called, left vcml messages and emailed this company SEVERAL TIMES AND NO ONE HAS RESPONDED TO DATE. I HAVE ASKED ******* FOR PROOF OF CONTACT WITH THE DEFENDANT AND THAT DIDN'T OCCUR. I HAVE ASKED FOR AN UPDATE ON MY CASE AND THAT HASN'T OCCURRED EITHER. IT HAS BEEN 8 MONTHS S***E THIS CASE WAS "ACTIVE" AND I HAVE BEEN IN *****. I FIND IT ***REDIBLY UNPROFESSIONAL OF THEM NOT TO RESPOND IN ANY WAY. I EXPECTED THEM TO FOLLOW THROUGH AND THEY HAVEN'T; THEREFORE I'M PURSUING THIS AVENUE IN HOPES OF GETTING A RESOLUTION. I COULD USE THE REFUND TO FILE A SMALL CLAIMS CASE AGAINST THE DEFENDANT.

  Business Response

  Date: 03/24/2025

  Thank you for reaching out and sharing your concerns. We understand your frustration regarding the outcome of your case and appreciate the opportunity to address your concerns directly.
  Since you engaged our services in June 2024, our team has made consistent and diligent efforts to recover the debt on your behalf. We initiated contact with the debtor, and after multiple attempts, they agreed to a structured payment arrangement of $500 per month. Unfortunately, despite their commitment, they failed to make even the first scheduled payment. As soon as it became clear that the debtor was not following through on their agreement, we escalated our collection efforts, contacting them regularly through multiple channels, including phone calls, emails, and written correspondence.

  
  Debt collection is a persistent and time-intensive process. Our collectors engage in daily outreach to delinquent accounts, utilizing industry best practices to maximize the chances of recovery. When a debtor becomes unresponsive, we employ various tactics to reestablish contact, including repeated call attempts at different times of the day, sending demand letters, and, where applicable, using skip-tracing methods to determine whether they have changed their contact details. In your case, we continued to push for payment despite the debtors failure to cooperate. While we understand how frustrating this situation is for you, it is important to note that our ability to recover funds depends entirely on the debtors willingness and ability to pay.

  
  Throughout this process, we provided monthly updates on the status of your claim, keeping you informed about our efforts and any developments. At no point was your case neglected, and we remained committed to seeking resolution for as long as the possibility of recovery existed. However, as we always communicate upfront, while we strive to collect every debt placed with us, no guarantees can ever be made. Some debtors simply refuse to pay, and without legal enforcement actionswhich fall outside our scopethere are limits to what can be achieved through standard collection efforts.

  
  Regarding your request for a refund, we must reiterate that there is no contractual or other obligation for reimbursement. Our team dedicated extensive time and resources to this case, and our services were rendered as agreed. While we regret that the outcome was not what you had hoped for, our role as a third-party collection agency is to pursue recovery aggressively but within the legal boundaries of the industry.

  
  

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23097830
  
  I am rejecting this response because HF HOLDINGS *** HAS NOT BEEN GIVING ME MONTHLY UPDATES; THAT RESPONSE IS ***ORRECT. I HAVE EMAILED YOUR COMPANY THREE TIMES WITHIN THE LAST WEEK AND THERE HASN'T BEEN A RESPONSE TO DATE UNTIL I FILED THIS COMPLAINT.

  GRANTED YOUR COMPANY MAY NOT OFFER GUARANTEED OUTCOMES, HOWEVER, YOU DIDN'T OVER CLOSER TO THE **** EITHER.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/22/2025

  There is no refund due, nor forthcoming. Certainly, there is not one due contractually, but more practically, services have been rendered for 10 months. The fee paid to submit the claim to ** is not contingent on a specific result. The specific nature of the creditor's claim does not allow HF to accept it on a pure contingency basis. This was explained in detail from the outset, prior to the debt being submitted for collections. 

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** ******, I do not have a contract with HF HOLDINGS, they did not provide me the original contract as I requested.

  Business Response

  Date: 03/21/2025

  Consumer is absolutely liable for the funds awarded to our client per the attached court Order entered against him in the Magistrate Court of Clayton County in the State of Georgia. Given their refusl to amicably resolve the debt, the judgment has been forwarded to our legal partner in Georgia for post-judgment efforts. We will not comment further on active legal matters and consider this "complaint" resolved. The debt will continue to negatively impact the defendant's credit report, as permitted by law. 

  Customer Answer

  Date: 03/21/2025

  I dont have a contract with this company or have I ever heard of them

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with HF HOLDINGS plus they did not provide me with the original application like I asked.Account No: ******** Amount Disputed: $3,526

  Business Response

  Date: 03/05/2025

  We have previously provided the consumer debtor with the supporting documents regarding the debt she owes to our client ******* ***** / **************** which is the current and original creditor. Attached is the itemized billing requested by the consumer. We encourage Ms. ******** to contact our office at ************ or *********************************** to discuss a payment arrangement that fits her budget.

• Initial Complaint

  Date:12/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out on January 19, 2022 to start the process with a **** ***** ********************************** followed up on November 21, 22 with a ******* ****** ************************************ in order to escalate the matter (they call it Domestication) and paid them $1550.00 via a bank authorization form. This $1550 they also claimed and later found it out to be false information, they stated they would be adding this fee to my judgement for collections which is what sold me even more at the end of the day and made my decision to move forward that much easier knowing the person I sued would take on the additional expenses with this case. At this time everything still seemed ok and I was not fully concerned as I have never had to go through this process before. Ever since I paid the fee the conversations started turning into HF Holding representatives dodging and leaving out very important information. They are supposed to handle the collection process on my behalf to collect on a court judgement received. I was promised by both **** and ******* that this process would take no more than 6months to a year. We are now going on 2 years and they are sketchier than ever now. They refuse to answer any questions. ***** ***** ********************************** chimed in on June 22, ********************************************** that all promises his team made to me over the phone were lies which I was making up. I demanded he review his call logs and he refused to while continuing to call me a liar. The abuse, lack of transparency, strain on my mental health, lack of results and zero communication resulting in the company not making any strides forward but only providing false information and excuses. The business has NOT attempted to resolve the issue. I have gone at this time an entire month without responses to my emails with serious concerns I addressed with my case file.

  Business Response

  Date: 01/02/2025

  We appreciate your feedback and the opportunity to address your concerns. We sincerely apologize if our efforts have caused you any frustration or if there was any miscommunication during this process. Please allow us to provide some clarity on the matter.
  Since initiating your case in January 2022, we have been diligently working to manage the collection process on your behalf, a complex procedure that involves several legal and logistical steps. This includes the domestication of your judgment and subsequent collection efforts. While we understand your expectation that the process would take six months to a year, it is important to note that these timelines are often subject to factors outside our control, such as court schedules, debtor cooperation, and the complexity of enforcement in different jurisdictions.
  Throughout the past two years, we have provided regular updates as new developments became available. Additionally, we have consistently worked in good faith to advance your case, despite the challenges inherent in collections of this nature.
  Regarding the fee of $1,550, this amount was applied toward the necessary legal processes, including the domestication of your judgment. While our initial communication may have led to some misunderstanding, please rest assured that we have acted in accordance with standard practices to ensure the best possible outcome for your case.
  We take your concerns about communication seriously. If you feel your inquiries were not adequately addressed, we sincerely apologize and commit to improving our responsiveness moving forward.

  Customer Answer

  Date: 01/14/2025

  HF Holdings response is a complete fabrication. I addressed some concerns I was having with my case as early as October 29, 2024. I received an automated response not answering any questions at all. On December 3rd I followed up on their response requesting specifics on the case which they are refusing to provide. The questions asked of this firm have very important significance yet I can not get a straight answer no matter how many times I follow up. Instead of simply providing answers to my concerns, they choose to avoid providing me with any information and only send auto generated responses which answer nothing. I need help and no one at this company is providing me with the answers I need. It is now January 14th and I have yet to receive any answers for concerns addressed in October despite countless follow-ups. This company is hiding something and it has me extremely worried at this time. If they are doing this to me I can only imagine how many other people are being taken advantage of regularly and scammed from day 1. 

   

  Please help me! I do not know what else to do here with a company who literally refuses to provide detailed answers at every turn. To read their response to the BBB was extremely upsetting as the entire thread was falsely fabricated in an attempt for them to get off clean for scamming people. 

  Customer Answer

  Date: 01/15/2025

  HF Holdings response is a complete fabrication. I addressed some concerns I was having with my case as early as October 29, 2024. I received an automated response not answering any questions at all. On December 3rd I followed up on their response requesting specifics on the case which they are refusing to provide. The questions asked of this firm have very important significance yet I can not get a straight answer no matter how many times I follow up. Instead of simply providing answers to my concerns, they choose to avoid providing me with any information and only send auto generated responses which answer nothing. I need help and no one at this company is providing me with the answers I need. It is now January 14th and I have yet to receive any answers for concerns addressed in October despite countless follow-ups. This company is hiding something and it has me extremely worried at this time. If they are doing this to me I can only imagine how many other people are being taken advantage of regularly and scammed from day 1. 

   

  Please help me! I do not know what else to do here with a company who literally refuses to provide detailed answers at every turn. To read their response to the BBB was extremely upsetting as the entire thread was falsely fabricated in an attempt for them to get off clean for scamming people. 

  Business Response

  Date: 01/15/2025

  The consumer is simply being vindictive at this point. Below is a copy of the information again provided to him within the past 48 hours.

   We would like to take a moment to address some concerns and clarify a few points regarding your case. Please note that we have consistently communicated updates to you as soon as they have been made available. However, we have noticed ongoing frustrations directed at our team. While we understand that this process can be stressful, it is essential to ensure a respectful and professional relationship moving forward.
  

  To recap the status of your case:
  Collection Efforts: We reach out to your debtor 1-2 times per month. Based on the defendants demonstrated unwillingness to resolve the debt, additional calls or actions beyond standard procedures are unlikely to yield different results. However, the debt continues to negatively impact their credit score, which may eventually encourage resolution.

  
  Skip-Trace Reports: Running ********** reports too frequently is not effective, as the data does not update frequently enough to justify this approach. This is not a matter of time efficiency but rather practicality.
  

  Judgment Interest Accrual: Interest accrues at the rate specified on your judgment. For your convenience, heres a helpful tool to calculate accrued interest: Judgment Interest Calculator.
  

  Timeline: Delays in executing a certificate of conformity previously impacted the timeline, but the state of ******** has since dropped this requirement for out-of-state litigants. We received the executed Affidavit of Facts in late May 2024.
  In June 2024, the attorneys office submitted the necessary paperwork to the court to request the judgment. As communicated earlier, the courts timeline to enter this judgment is 9-12 months.
  

  These updates and timelines have been shared with you previously, and we aim to provide clear and transparent communication. If any specific questions remain or further clarification is needed, please dont hesitate to reach out. We are here to assist you. We value your understanding and cooperation as we continue working on your case.

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22736915
  
  I am rejecting this response because: this business is simply gaslighting the actual scenario with their responses. I will repeat again, I have sent out over a dozen emails with a short list of questions and only now after I file with BBB do they not only actually attempt to response while also NOT addressing the actual questions asked, but now have the exact same automated response coming from a team of people who have completely neglected my concerns on an ongoing basis. I need this complaint to be processed and this firm to change their business practices as they are abusing their clients by this level of unprofessionalism and neglect. They are simply refusing to do the work and passing on the continued frustrations to their clients. Since day 1 of escalating matters with this firm has been anything but transparent. My best interests were had up to the point where they took my money only to completely change everything after. The responses now received are once again generalized and not specific to my concerns. As for their claims of being "vindictive", I am not vindictive. I am a customer who expects to be treated with some respect and have their file worked on by a competent and transparent team who addresses concerns as they arrive. If it were not for this BBB complaint I would STILL be waiting for a response. That is not how you run a business. At this stage I am not only looking out for myself, I need to make sure no one else gets scammed by this firm. The conversations had during the initial process to gain your business is the complete opposite from the treatment you receive once you sign the contract. 

  
  Sincerely,
  
  ******** ********

  Customer Answer

  Date: 01/16/2025

  The business in no way made a good faith effort and I need this reflected on their business profile. This is why I came to you in the first place but now youre saying the business is acting accordingly when its the complete opposite? How is this fair to the consumers the BBB is supposed to help protect? None of HF Holdings actions were on good faith and they should not be rewarded for everything they have and continue to do which violates all business practices. Please update to reflect the business did not act in good faith and process this complaint accurately. I beg you. If you give them what they want you will only be telling them that they can continue s******* over their client base and many more people who wont have this position with the issues to report it will continue to go harmed. HF Holdings has been anything but transparent and has never acted in good faith past the initial onboarding practice. Please change your stance on this matter.

• Initial Complaint

  Date:11/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS DEBT WITH SUNSET PLASTIC SURGERY. I DO NOT HAVE A CONTRACT WITH HF HOLDINGS, THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED.

  Business Response

  Date: 11/13/2024

  We provided the consumer with a copy of the signed contract with our client, Sunset Plastic Surgery, on 11/01/2023, 03/20/2024, and again on 05/29/2024.
  In our last conversation with the consumer in November 2023, she declined all options to pay or discuss a repayment plan tailored to her budget. This debt is valid and will remain on her credit profile as permitted by law. We encourage the consumer to contact our office at ************ when she is ready to address this matter.

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 I filed the debtor who owed me money to ************** and has been waiting on the results for 3 months. In 3 months, in August I received an email from ************** that their attempts to retrieve funds from debtor were unsuccessful and they told me that I have to pay $1,500 for their third party lawyers to file a law case against the debtor. I have paid $1,500 plus a $60 fee to start the process. In the next 5 months nothing happened in a law case. I have not received any process updates from the ************** or their lawyers since they have claimed that they can not find and confirm the current address of the debtor. What kind of lawyers are you if you can not place business or individual addresses through the open and public data vase? After months of me trying to provide them details and information about the debtor, they just got back to me saying that the case can not be filed. They have never issued a refund for me even though they did not even start the law case I paid for and they stated that if the debt is not retrieved by them or their law team, I wont pay anything. I have tried to contact them via email with a request for the refund, but they ignored me and have not responded to my emails. I feel I have been scammed. I have paid money without any promised results or refund.

  Business Response

  Date: 11/05/2024

  We have been trying, without success, to communicate with this creditor. Many phone calls, voice mails and e-mails have gone unanswered. They sent an illegal letter to their debtor while claiming to be from HF Holdings. Please see the attached letter and envelope provided to us by their debtor. This is not our logo, nor is the company name spelled correctly. Furthermore, we are not located in *****, **...though the creditor is located nearby there in *********, **. They have knowingly committed fraud and violated many of their debtor's rights. You can see in the letter, the creditor signed it ********** - which is not our company name. This creditor is a scam and fraudster. We cannot be party to their unconscionable behavior. ******** pursue fraud charges against them? 

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22514264
  
  I am rejecting this response because:

  We have no idea what ************** is talking about. It should be some kind of mistake. I assume it is just another excuse not to issue a refund. However, the present BBB case is not meant to consider any other matters besides the request for a $1,560 refund to be issued. All other matters have to be concerned within the separate and proper case. 
  This specific complaint is designated for the refund request since ************** has charge us a fee of $1,560 for the certain service and have never provided it. 
  I am insisting on a full refund from ***************
  
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 11/07/2024

  We have been trying, without success, to communicate with this creditor. Many phone calls, voice mails and e-mails have gone unanswered. They sent an illegal letter to their debtor while claiming to be from HF Holdings. Please see the attached letter and envelope provided to us by their debtor. This is not our logo, nor is the company name spelled correctly. Furthermore, we are not located in *****, **...though the creditor is located nearby there in *********, **. They have knowingly committed fraud and violated many of their debtor's rights. You can see in the letter, the creditor signed it ********** - which is not our company name. This creditor is a scam and fraudster. We cannot be party to their unconscionable behavior. ******** pursue fraud charges against them?