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Complaint Details
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Initial Complaint
12/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business fails to document anything sent to them in regards to a debt they are trying to collect for. My identity was stolen and they will not delete this debt from my credit report even with proper documentation such as police reports being sent to them. I filed with all the credit bureaus and put fraud alerts out. The information they are convinced is legitimate is not. They need to follow the law and not just do what they think is right or wrong. They need to be held accountable when using someone's information when they shouldn't have it. These people were given no permission to use my identity and it feels very illegal being that they are involved in the fraudulent use of my private information that was stolen. They are threatening my financial stability and credit profile. Nobody should deal with this when it comes to identity theft. It's very discouraging that information can be confiscated so easily and ruin someone's life who doesn't deserve it because they didn't do anything.Business response
01/03/2024
Hi ******* - a copy of the court ordered money judgment against you was provided to you in November 2023. You have not sent this office any documentation regarding alleged identity theft, but we welcome the opportunity to review those items. The creditor, our client to whom you owe the money to, advised us that you have spoken with them and discussed paying off the judgment in the coming months.Initial Complaint
07/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with 01 FAMILY FIRST LIFE GLADIATORS, I do not have a contract with HF HOLDINGS, they did not provide me with the original contract as I requested.Business response
07/18/2023
This debt was validated via certified mail to Jalisa's requested mailing address in February 2023. They have failed to communicate with our office and have provided nothing indicating they are not responsible for the debt.Customer response
08/03/2023
Complaint* ********
I am rejecting this response because I do not have a contract with HF HOLDINGS. The document you just supplied does not include any information regarding who you are stating is the original creditor nor does it include any information regarding HF HOLDINGS. The information on that document you just provided is invalid. The signature on that document is invalid, prove that signature belongs to me. Anyone could have signed that and this "contract" could be phoney. This "contract" doesn't even show why a "contract" was needed, what's the reason of the "contract"? What services and or products were received as a result of the "contract"? It's literally titled "Contract Information and Signature Form" seems invalid to me. Show me a contract that proves you have first hand knowledge regarding the alleged debt that you are stating I owe YOU. Show me a contract that bears my signature that shows a contractual relationship between me and HF HOLDINGS. I am demanding the original documentation showing the original balance of the alleged debt, I am demanding documentation that proves loss and or ownership of the alleged debt. Should HF HOLDINGS not be able to provide me with what I am requesting. I then demand for removal of said account Immediately.
Sincerely,
****** ***********Business response
08/03/2023
As previously advised, HF Holdings is a debt collector hired by Family First Life - Gladiators to collect the debt you owe. Given your refusal to satsify the debt, it has been reported to the credit bureaus. We will happily have the derogatory mark deleted from your credit once the debt is satsified. You may call our office at 877-680-6064. Please note, the BBB can in no way resolve the debt for you. This is not the proper channel in which to communicate with our office and this is not a complaint at all. This office has acted in accordance with the law. The debt is due and owing and has been validated prior to the lodging of this frivolous "complaint".Initial Complaint
06/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with ********* ********** **** I don't have a contract with HF Holdings, they did not provide me with the original contract as I requested.Business response
06/21/2023
HF Holdings is a 3rd party debt collection agency retained by ********* * *********** *** re: a debt owed by ****** ******* in the amount of $4,800.00. HF Holdings has not purchased this debt and are working on behalf of the current and original creditor. Attached is the Contract signed by ****** ******* which validates the debt he owes. ****** ******* has never communicated with this office and has been unresponsive to all demands for payment. This "complaint" is simply an effort by ****** to skirt his contractual obligations. If he cannot pay the entire debt at once he may return our call at 877-680-6064.Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I’ve been with HF for 2 years. Collections was great. Legal, horrible. I paid the $2800 fee to sue. Jamie was to assigned my case and was rude apathetic didn’t share the details of the case correctly with the lawyer or forward all my paperwork. The lawyer and I had spoken and we realized we were missing documents so he asked me to send everything myself. For 2 weeks I emailed the lawyer and heard nothing. I called HF and Jamie’s reply was I’ll give you a new lawyer. I told her no thank you I’d had this lawyer assigned to my case for weeks now and he has the papers and details so I wanted to keep him. She would see what she could do. 2 days later no follow up from HF or the lawyer I called HF back. I spoke to Jason in FL. Jamie left notes and if they weren’t correct to let him know. He read that I was irate and no matter how many times I told him that wasn’t correct he continued to speak over me or misunderstand. Emailed lawyer, nothing for almost 2 weeks, called HF, nothing for 2 days. That’s it. He said how is it 2 weeks but you just called 2 days ago?! He told me it wasn’t ok and he too would be upset as it wasn’t professional while he continued to talk over me misunderstand and speak down to me about myself. He then told me I need to take some responsibility for what Jamie wrote to which I then hung up. For what? I’m the client being ignored for weeks and verbally abused on the phone. I was given a new lawyer and David C at HF. Via email I have stated 4-5 times that I will not speak on the phone with HF after verbal abuse and inaccurate notes so only email going forward then nothing would be abusive or inaccurate. He then left a voicemail asking me to call back. I emailed reminding him email only and he emailed me back “call me back I never got a call back”. They refuse to treat their clients with dignity and respect they use this as a way to draw out the case make zero progress over months take your money treat you like trash and never work your case.Business response
05/09/2023
Ms* ****** submitted a claim to our office just over One (1) year ago in February 2022 and tasked our office with redcuing her divorce decree to a money judgment for subsquent execution. Alimony/divorce matters are likely some of the most frustrating debts for our clients and we sincerely understand the personal nature of them. Our office and the original attorney we contracted have attempted to communicate to the claimant many, many times the required documentation needed, but for an unkown reason she disagrees with the attorney's legal opinion. David C**** in our office has called her repeatedly to clear any confusion on Ms. *******'s part, but she unfortunately refuses to return his calls and has stated several times we will "NEVER" receive a return call. I have attached the e-mail communications with Ms. ******* proving this position. Ms. ******* refuses to speak with our office. She was never "verbally abused" and never spoke to a "Jason". This is completely fabricated. Despite this, our office remains hopeful the claimant will allow us to help her continue with her case.Initial Complaint
02/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Something came up on my credit report that alerted me. I have never heard of this company or the date the service that was on it. I contacted the creditor and they gave me the number to HF Holdings and said I would have to contact them for information obtaining to this debt. I contacted HF Holdings and asked for debt validation and was told they don’t not have to give me that information. They claimed they emailed and mailed me letter which I never received either. Have never even received a phone call. The lady was very rude and said she did not have to send or verify anything that I owe this debt. She started raising her voice and being confrontational.Business response
02/01/2023
Ms. ******: when you called our office yesterday, we offered to send you all supporting documentation provided to us by ****** *******. For convenience, we have attached said documents to this response. These items include the contract you signed on May 6, 2019, pictures of the unit you rented from our client as well as a copy of the collection notice our client sent you previously which you failed to respond to. In fact, you admitted on the call yesterday that our client "only sent you one letter". Due to your refusal to resolve the claim, it was submitted to our office for collections. It would be our sincere pleasure to help you resolve the claim and then have the derogatory mark deleted from your credit file. You may reach David at ************ or via email at ***********************. We look forward to hearing from you.Initial Complaint
11/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In October of 2021, a representative from HF Holdings left me a message about a debt. I am unaware of it. I returned the call and got no response. I submitted a letter to the company via mail and email to inform them that I dispute any such debt. I also stated that if they did have information, Pursuant to the Fair Debt Collection Practices Act, they should respond to me in writing with that evidence. I stated to include: * any agreements or contracts bearing my signature stating that I have agreed to assume the debt, * valid copies of the debt agreement stating the amount of the debt and interest charges, * a complete payment history on this account along with an accounting of all additional charges being assessed, * and any agreement with the creditor that authorizes you to collect on this alleged debt. I did not receive a response. In addition, they put a negative report with ********** credit bureau on me.Business response
12/05/2022
Business Response /* (1000, 5, 2022/11/09) */ Over one year ago, We spoke with Mr.****** on 09/24/2021 and once the nature of the call was made clear, he disconnected the call never to communicate with our office again. The supporting documents substantiating the debt were mailed to Mr.****** on 10/05/2021. TRACKING #:************************** Proof of mailing is attached. We have also attached proof that Mr.****** REFUSED to claim said documents. The documents were returned to this office on 11/01/2021. Attached are the docuemnts supporting the debt, signed by Mr.******. If you wish to resolve your debt, call our office at 877-680-6064 and reference account #:*******Initial Complaint
11/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To BBB, The is a formal complaint about some unknown debt collector company named HF Holdings, Inc. out of the state of Florida. They claim that I owe them $4582.38. There has been no documentation of this alleged debt from HF Holdings, Inc. They added negative information to my credit report without my permission in the amount of $5381. They sent threatening text messages and harassing voicemails. To me and my wife during work hours. The calls came in on: 10-5-22 10-6-22 10-12-22 10-14-22 Text messages: 10-5-22 10-6-22 10-7-22 10-12-22 10-13-22 My wife received a harassing text message and call on 10-17-22. Remove information from by report immediately. ***********Business response
12/22/2022
Business Response /* (1000, 5, 2022/11/08) */ Given that you wish to make this a public matter, the documentation evidencing the debt you owe to our client Family First Life - Driven are attached to this response. Given your previous refusal to amicably resolve your debt, this office unilaterally discontinued contact and per FFL - Driven's discretion have forwarded the claim to an affiliate law firm in Mass for additional actions. Consumer Response /* (3000, 7, 2022/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) BBB, There is no validity to this debt only threats of actions just like text messages and voicemails. This company's response is deflection from my initial complaint of harassment. There's no name or signature of the person responding to this or any of the documents attached. Look through the paperwork they sent. No paper trail to even begin to show any legal obligation to this alleged debt; no letter head, no official signatures, no contractual obligation showing are even legally hire to collect this alleged debt. The whole interaction with HF Holdings has been a fraud at best. And have Violated FDCPA and FCRA in their communication. I demand that HF Holdings remove that illegal collection account from my credit profile immediately. And also, the person that responded with no name said they are no longer representing the alleged illegal debt. I would like to know what date that became official and why is HF Holdings still listed on my credit profile representing a debt they said they no longer are being paid being paid to collect. BBB my intention was not to have passive-aggressive indirect communication with HF Holdings. But to ask the BBB to hold HF Holdings accountable for their invalid harassing debt collection practices that has cause stress in my home, my credit profile, and my wife at her job. She has to do with any of what they say is going here. Can you ask them why would they send harassing text messages to my wife at work? What was their intention communicating things she has nothing to do with? I believe intent was to show that "Nobody in your family is safe" is how I feel about that tactic. A even interesting question is how did the even get her number? She now gets nervous every-time the phone rings or a text message alert. This is not right and has to be illegal on a lot of different level. I have also reporting this to our state attorney generals about matter. I'm asking the BBB please to stop HF Holdings from harassing my family and to immediately remove that illegal account from my credit profile immediately. Attached is a message they sent my wife. The BBB thank-you for you attention to this matter. Thanks *********** Business Response /* (4000, 10, 2022/11/28) */ The debt is absolutely owed. Attached are text messages between ************** and the creditor which further substantiates the debt that is owed. As previously advised, this office previously ceased contacting **** as the Creditor requested the file be escelated to a debt collection law firm in ****'s jurisdiciction for litigation. **** should communicate directly with the creditor's current legal counsel. Consumer Response /* (4200, 12, 2022/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) BBB, This company HF Holding name is on my credit profile illegally without my permission. This is about the harassment they inflicted on myself and my family. I want there name removed from my credit profile immediately. They claim not to represent their client anymore. Can you ask them why is their name on my profile? Have them remove their name from my credit profile. ***********Initial Complaint
09/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, I am emailing on behalf of our start-up business***************. We are a fully remote advertising service provider. Last year, we had an issue with a debtor from USA. The debtor has continued to ignore us, we have issued the case to a company called HF Holdings Inc, for debt collection service. All started well, they carried out their work and kept chasing the debtor. A few months later we issued another debtor case. In the meantime, the 1st case has been dragging for a while and we were asked to pay the money to issue the official court judgments. HF Holdings outsources the legal part. We paid the SUM $4225 USD to them on the 8th of November 2021. For a long time, we struggled with communication. There was a period of time, that for nearly 3 months we have not received any update nor reply to my continuous chase of emails. Finally, they advised they cannot resolve this case, but we can transfer the money to the 2nd case. That has been on going for almost a year now as well. Now, they expect us to send signed and notarised documents to USA to proceed. That was never mentioned, I advised them we are a fully remote business, and we can sign it via online signing software, but we have nowhere to notirise it in English, as the owner is based in Lithuania. That would be extra costs of sworn translators and notarising and sending documents via courier to US. This company has been dragging the case for almost 12 months, a lack of communication, poor customer service, changes of what is required to original advise, and want to add additional costs. For comparison, I have since transferred the 1st case they failed to assist us with - directly to the Florida-based Law Firm - they charged us $1500 (not $4225) to file everything on our behalf. I have been requesting a refund since they cannot support us, and I cannot wait another year to get the debt cleared. They refuse a refund. I tried to escalate the case, but they won't provide the manager's name higer up in there.Business response
10/27/2022
Business Response /* (1000, 5, 2022/09/20) */ *************** has placed two claims with our office. One of which was a debtor they beleived to be in Idaho. We had nearly a dozen firms review the file, but decline to accept the claim. We have no claims for this client in the State of Florida. When no firm would accept their first claim for litigation, they requested and authorized HF to transfer their fee to litigate a claim in Georgia. I have attached the client's signed contract and emails as proof. The complainant first said neither of these items existed, but we of course were able to quickly refute their false claims. The excuse for refusing to execute a legal affidavit then began to change. It has never been requested that the Notary who would notarize the affidavit be in English. An international Notary Stamp would not be an issue. The attorney's office simply requires the original, notarized, executed affidavit to be mailed as the court may not accept a copy. The complainant first claimed she could only digitally sign the Affidavit, to which we advised an actual "wet" signature would be needed to to simply print the document to sign. When that objection was overcome, the excuse then referenced the costs to mail a one-page document to the U.S. which is of course minimal. The complainant first provided our office with an address in SINGAPORE, but are now claiming to be Europe based in Lithuania. We are currently unclear if ******* has been paid or exactly why they refuse to exeucte a required legal document. All documents supporting our position have been attached to this response. We continue to encourage the claimant to excute and return the required affdiavit. Consumer Response /* (3000, 7, 2022/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) HF Holdings again is just trying t come up with some poor excuses. They only hold a signed copy of the agreement for the case of*********, which AGAIN, was explained in original claim was paid for to take legal actions. No further documents were signed with this business. They have done nothing in 12 months. We continued to chase and chase them and give numerous options to improve their work and actually provide the services promised. We are not prepared to listen to their continued lies and spent a cent more (whether that is to get any files notarized, couriered to US or any other costs). We have originally paid money for them to handle they case and they have not. They overcharged us for what actual law firms quoted us 3 times less if we went ahead but since this company claimed such successful rate and great customer service, we went with them. Since then it was just negligence and actually threats from the m to go after our business and report us (not really sure for what). Based on comments from other clients, it is clear that these are their normal practices - take clients money, do no work and issue threats. Collect the money from the clients, instead of the the actual debtors, stop the communication and drag cases for years. We read the complaints form other clients who "burnt" a lot more money with this scam company. As per original request, HF Holdings did not hold onto their original agreement, did not achieve any progress with either of the cases (they claim they did but these are empty claims) but they have not proved anything and yet they refuse to refund the funds. The amount needs to be refunded to us, as services were not provided. Business Response /* (4000, 9, 2022/10/14) */ As the claimant knows, the signed contract between our office relates to any and all claims submitted to us by ******* ******. As a reminder *******, you first claimed no signed contract existed between our companies. Each time we are able to refute your false allegations, it appears you're simply fabricating additional lies with the intent of defaming this office. All documentation supporting HF's position was provided in our original reply. Lastly, we recently contacted *********** directly and were advised that they are in communication with the claimant to resolve the matter. Therefore, it appears ******* ****** is using the BBB as a platform to skirt its contractual obligations to HF while simultaneously attepmpting to extort a refund via its false and defamatory accusations. Given our initial response, this rebuttal and all of the supporting documentation we have provided, we consider this matter resolved.Initial Complaint
06/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 4 2020 I paid $15,000.00 for them to collect a $300,000.00 plus N.H judgement. They assured me in writing (emails) that they could and there were enough assets to cover my collection . I got the whole sales pitch how sure and confident they were that they could collect. They said they would thow in 6000.00 if needed to be sure there was enough money to cover legal costs. Their slogon on their internet website "is no collection no charge" , all seem to be lies. I think HF holdings is a scam and all emails that I have will prove so. They have done nothing that they said they would do. I have asked for them to refund my money and they dont respond. I need help. I cannot afford a $15,000.00 scam because I'm on a limited income, retired and on Social Security. The first one that I talked to was Jose D* L* R*** and then David C**** .....both appear to be in on the scam, and again, I have all the emails to prove it. The AG's office recommended I contact you to help resolve this as they do not handle collection disputes. I thought it was more of an Interstate Commerce Crime that the AG's office would want to take on. Any questions, feel free to call. ****************** I can forward the emails to you as they are not in a PDF format to attach. Thank you. ****************Business response
08/08/2022
Business Response /* (1000, 9, 2022/06/28) */ Mr. ******** has been provided with all attorney updates and copies of legal documents made available to our office for the past 2 years since he paid a fee to attempt post-judgment enforcement actions. The first attachment is confirmation that his New Hampshire judgment was successfully domesticated into the State of Colorado for post-judgment enforcement. Our office first accepted this claim on a contingency basis to handle the collections aspect of the matter (no-recovery, no fee). When the defendant remained unresponsive or othwewise refused to voluntarily pay the judgment which was originally awarded to him in 2013 he was advised that there are costs required to hire an attorney in Colorado to domesticate and subsequently attempt to enforce the judgment. Mr. ********* engaged HF 7 years after his judgment was awarded. Our office has been attemping to collect this judgment in conjunction with affiliate counsel in Colorado for two years. Mr. ******** is owed a large sum of money and he is understandably frustrated. However, to lie and claim some "scam" has occured is patently false. The claim remains open and efforts to collect this large judgment are ongoing. Consumer Response /* (3000, 11, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The document they reference in the attached 7/31/2020 email for me to sign is only a one time authorization for my credit card. I do not remember signing any contract with them and have requested them to email me a copy of the contract I supposedly signed. The attached email also verifies the "urgency" for the full 15K and the asset verification to collect my judgment. (scroll down through all of their 7 numbered answers). After 2 years, this is unacceptable and may breach interstate commerce laws and Florida fiduciary laws. If you need any other emails, I'd be more than happy to provide them. Thank you. Business Response /* (4000, 15, 2022/07/12) */ ***Document Attached*** Attached is the onlice claim submission Mr. ******** signed on May 30, 2020. Mr. ******** is simply being purposfully dishonest wheh claiming otherwise. Again, we undertand these matters are frustrating, but fabricating a positoin to inentionally defame our company is simply wrong. Consumer Response /* (4200, 17, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot possibly be fabricating or defaming their company when I am referring to their own emails. I still have not received a copy of the supposed "contract" that I signed on May 30, 2020. Why can't they provide it? What they attached is a summary of the case and my agreement to the "terms" was that I would pay 25% of a successful collection. That is not my signature and that is not a contract. I would be happy to provide a true copy of my signature if needed. Their website states "no collection, no fee". At the very beginning, I told them not to call or tip the debtor off because he used to own a collection agency and knows all the tricks. Instead, HF Holdings called and harassed the debtor which in turn tipped the debtor off. Then 2 years later, HF Holdings tells me that the debtor is out of business and the judgment cannot be collected. The following email from May 24, 2022 states: From: David C****Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I been contacted by this company many times i use to do business with them and i send collections accounts to them as well they keep using profanity to my staff and customers and threating them this is not professional and they keep emailing as well I was told to come to you all its a lot that's goes on with hf holding and I was told to reach out to you all and I don't want to put starts but this company is very rude and disrespecting and said we don't have license and etc. we have license to operate if we didn't we wouldn't be in business i ask that all calls and threat emails be stop pleaseBusiness response
05/06/2022
Business Response /* (1000, 5, 2022/04/22) */ This "complaint" is a farce and is nothing more than retribution. HF Holdings was forced to close all of this former customer's accounts due to their refusal and inability to provide supporting documents to prove their "debts" are actually owed. Many of******** customers claim no services were rendered and when HF Holdings request documents (invoices, etc), Mr.******** became extremely agressive & defensive which seemed to indicate no documents existed & perhaps they are scamming people. As debt collectors, we cannot have a partnership with such a company. Finally,******** has an unpaid invoice owed to HF Holdings. They refused to pay, but then attempted to submit additional claims to our office. Once we advised we cannot accept any additional claims and the invoice must be paid, the******** threatened to proceed with complaints just like this. Consumer Response /* (3000, 7, 2022/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont accept this response because this company is fake HF Holdings President Owner Belal H***** who threating my company by phone and emails and went all the way to social media user profantiy this is not professioanl at all all customers come from******** been previous customers that has not paid and we send to the collections to collect for nonpaymnets for us and soon we stop sending customers they curse customers all and disrepect my company staff members with threats and customers whiled on the phone trying to resolve an issue and we owe BF Holding nothing because the services they suppose to offer us was not up to satisfactoy and when want to talk to them thye never able ti talk and i have them on recording im a company that do business the right way not the wrong way 99% of my customers are happy with the services they receive with us this company also makes up bogus invoices but i ask that we donot communicate anymore and they stop harassing and threating my company i advise anybody not to do business with this bogus fake abpove company HF Holding. Business Response /* (4000, 9, 2022/05/02) */ Whether or not Mr. ****** accepts our reply is entirely irrelevant. His company owes commissions to this office. As soon as we refused to accept more claims, the online lies & defamation began. Many of his customers claimed services were never rendered and that they owed zero. When asked about this Mr. ****** became extremely hostile and defensfive. "******s New Beginnings" is no longer HF's client and we consider this matter closed & resolved. This is nothnig more than Mr. ******'s ego being bruised. Would your time be better focused on running your "business" instead of lying online?
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Customer Complaints Summary
28 total complaints in the last 3 years.
12 complaints closed in the last 12 months.