Complaints

This profile includes complaints for Entertainment Benefits Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Entertainment Benefits Group LLC

  8517 Southpark Cir Ste 300 Orlando, FL 32819-9033

  
• 

  Entertainment Benefits Group LLC

  257 West 137th Street, Apt W New York, NY 10030

• 

  Undercover Tourist

  265 Clyde Morris Blvd Ste 200 Ormond Beach, FL 32174-8137

  
• 

  Beneplace, LLC

  11940 Jollyville Rd Austin, TX 78759

• 

  Working Advantage

  33 Nagog Park Ste 100 Acton, MA 01720

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased tickets for ************** on 10/15/2024, and we had a horrible experience at the park. We got sick from food there, they were understaffed so we couldnt use the attractions as expected, and the bathrooms were filthy and understocked. Discovery Cove reissued tickets to us so we went again in March (3/21/2025). We had a terrible experience once again, got sick from the food again, the water wasnt warm, it was ice cold. We left early this time because we felt sick from the food. I reached out to ************** in hopes of getting a refund, but was informed that Undercover Tourist would have to issue the refund being we purchased the tickets from them. I emailed undercover tourist and they said discovery cove had to authorize the refund. Discovery Cove wouldnt , and I was told I couldnt get a refund because the tickets were final sale. I will NEVER purchase tickets through this website again.

  

  Business Response

  Date: 05/07/2025

  As a 3rd party these tickets are considered a final sale. Once booked we can no way to cancel and give any refund especially since the voucher are already used. If anyone at ******** promised a refund, we would need that in writing to send to them to advise. We apologize they got sick for a 2nd time at the park, but they should have asked he guest services team to speak to a manager to see what all can be done. We already reached out to the park and the refund was already denied on these final sale booking tickets. ***** services are there at the park to give out rainchecks if the guest has an issue with the park to which any tickets regiven will be up to the partner. 

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23296414
  
  I am rejecting this response because: I was told by discovery cove YOU guys had to issue the refund. Therefore at this point I believe you guys should be making an exception, and issuing me a refund. We did speak to a manager the first time, they issued us new tickets, the second time we felt sick, we wanted to leave, nor would I have accepted new tickets anyways after two bad experiences, and I was told the first time once again you would have to issue a refund. 
  
  Sincerely,
  
  Kaili Hand

  

  Business Response

  Date: 05/07/2025

  These are final sale tickets. The park made an exception and allowed you back in. We have no way possible on this order to take a loss. You would need to speak to the front desk and provide something in writing from guest services which is still not a guarantee.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23296414
  
  I am rejecting this response because: Once again, Discovery Cove stated on two different occasions you guys could refund the tickets. How would I have something from the front desk when I do not live there, that is the most ridiculous thing I have ever heard. I wont be happy unless I get a refund for the tickets. 
  
  Sincerely,
  
  Kaili Hand

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company refused to provide a refund. This company had the tickets and festival listed on the same page which is false advertising since its sold separately. That is an error on their part/website and they refuse to provide a refund.The agent I spoke to acknowledged that it was an error on their part and stated I would be refunded or the tickets exchangedThey sent an email and said the opposite stating they will not refund ***** if their fault for listing it on the same page, even their agent admitted that ===Their e-mailThank you for contacting Beneplace. I am writing to follow up on your previous inquiry regarding order number ******** for ******* ***** Farm - Spring 4 or More Saver - One Day Ticket. It is my pleasure to further assist you.We apologize for the inconvenience and the delay in resolving your refund request.Your requests are very important to us. For this reason, we have exhausted every avenue in advocacy of your refund request.Regrettably, the refund is unable to be issued due to tickets are non-refundable and are required to attend the festival in addition to the tasting card, should they wish to purchase that ************* this purchase was made as a final sale product, we are unable to cancel, modify, or exchange the tickets in any way. I apologize for any inconvenience this may cause.Thank you for choosing Beneplace, and have a great day!*Please be advised that this case has been closed. As such, replies to this e-mail will not be received. We invite you to visit our Contact Us page, should you have any further questions or concerns related to this matter. Best Regards,***** ******** FernandezCustomer Care Representative512.346.3300Hours: 8AM 10PM EST 7 Days a Week Including **************************************

  

  Business Response

  Date: 05/05/2025

  As a 3rd party these tickets come directly from the partner. Once bought the voucher is considered a final sale. The pictures, verbiage, and whatever was advertised all comes from the actual park. we did reach out to the park to see if the guest can possibly get a refund and the request was denied as they have advised us this:

   

   Thank you for contacting ****** ***** Farm. Tickets are non-refundable and are required to attend the festival in addition to the tasting card should they wish to purchase that separately. Feel free to reach out to us if you have any questions or concerns. Thank you, **** *. | Supervisor | Guest Relations

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23283950
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** D

   

  As stated beneplace had incorrect information up indicating that the tickets were for the festival. Therefore I should be refunded as it was incorrect information on their  part not mine.

   

  Whether theyre refundable or not isnt the issue. The issue is the website had incorrect information and that is why I should be refunded. I would have not purchased the tickets had they put the correct information on their website.

   

  their agent also stated that the information was incorrect.

  

  Business Response

  Date: 05/05/2025

  We apologize but there is no error on the website. We will not give out tasting cards for free to guests who buy passes. Our website even says you need to buy the cards to get samples. The guest even emailed us advising this:

  Hello, I made a mistake and purchased four of the single day passes. I thought it was for the tasting card for the boysenberry fest. Can I please get a refund?

  We apologize she bought the wrong passes but as a 3rd party we contacted the partner, and they denied the refund. These are considered final sale tickets that cannot be cancelled or refunded.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23283950
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** D

   

  as stated in the previous messages there was an error on your website, and it is borderline deceptive. Whether the terms say whether theyre refundable or not isnt the point. The information on your website regarding the tickets and tasting card is not correct. Therefore it is an error on your website beneplace.  This seems to be an automated response, and the business does not appear to understanding what is being reported. 

  Customer Answer

  Date: 05/06/2025

  am writing to formally reiterate my request for a refund regarding my recent purchase, which was made based on inaccurate information displayed on your website. I understand your current position of refusing to issue a refund, but I must emphasize that this stance is not only disappointing but also contrary to fair business practices and consumer protection standards.
  
  
  The issue in question arose due to an error or misleading representation on your website, which directly influenced my purchasing decision. As a consumer, I made my decision in good faith, relying on the accuracy of the information provided. When a business publishes incorrect or unclear product details, pricing, or availability, the **** falls on the companynot the customerto rectify the situation.
  
  
  

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing a complaint against Entertainment Benefits Group LLC, operating under the brand Plum Benefits.On April 22, I placed a confirmed ticket order through Plum Benefits. I was assured multiple times that the link with the tickets would be sent to me. Despite these assurances, I never received the tickets. I followed up several times and continued to be told the booking was confirmed and the ticket link would arrive shortly.Eventually, I received a call from a Plum Benefits representative who apologized for the situation and offered a $50 credit. However, I was given no explanation for how a confirmed order could fail without any prior notification.Ultimately, I was told the booking had failedthis was communicated to me while I was already in the theater lobby, expecting to attend the show. The experience was disappointing and disruptive.I understand that a refund is now in process, but I believe this issue reflects serious breakdowns in communication and booking reliability. I am submitting this complaint in hopes of prompting better customer service practices and accountability.Sincerely,****** ******

  

  Business Response

  Date: 05/04/2025

  We apologize but as a 3rd party Broadway only give us a certain number of seats. We tried to locate some seats for the guest on the purchase but the order she booked in the system failed. We tried to see if we can rebook for her on our end but could not be due to the inventory left on our end. As advised in our terms of sale as a 3rd party we are not held responsible if a show sells out or if they system fails. However, we took full responsibility and offered her a $50 credit voucher to see if she can rebook the order on her end. We also refunded her back in full to which she will see the full refund and points back to her in 1 to 3 business days.

  Customer Answer

  Date: 05/04/2025

  Thank you for your response, but it does not adequately address the severity of the situation.
  
  My order was not a failed transactionit was a confirmed booking made on April 22nd. I received confirmations from your team, including confirmation that the link was sent, and multiple assurances right up until minutes before showtime on May 2nd. I was on the phone with your support team for nearly 40 minutes, and was still told I had the tickets, only to learn at 7:04 PMafter the show had startedthat the booking had supposedly failed.
  
  This wasnt a matter of an unsuccessful attempt to book or a system error caught in time. It was a confirmed reservation, accepted and paid for 4/22, with no indication of failure until it was far too late to make alternative arrangements. The $50 voucher you offered doesnt even cover my train fare, let alone the disruption and disappointment for my family who had made plans for that evening.
  
  You state that, as a third party, you are not responsible for system failures or sellouts, yet you clearly had no issue confirming my order, accepting payment, and providing confirmation emails. This was not handled appropriately, and your message minimizes the experience I had.
  
  I ask that you fully acknowledge this failure, take genuine accountability, and offer a more appropriate resolution.
  
  Sincerely,

  Roxy

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23281766
  
  I am rejecting this response because:    Date Sent: 5/4/2025 3:30:43 PM
  

  Thank you for your response, but it does not adequately address the severity of the situation.
  
  My order was not a failed transactionit was a confirmed booking made on April 22nd. I received confirmations from your team, including confirmation that the link was sent, and multiple assurances right up until minutes before showtime on May 2nd. I was on the phone with your support team for nearly 40 minutes, and was still told I had the tickets, only to learn at 7:04 PMafter the show had startedthat the booking had supposedly failed.
  
  This wasnt a matter of an unsuccessful attempt to book or a system error caught in time. It was a confirmed reservation, accepted and paid for 4/22, with no indication of failure until it was far too late to make alternative arrangements. The $50 voucher you offered doesnt even cover my train fare, let alone the disruption and disappointment for my family who had made plans for that evening.
  
  You state that, as a third party, you are not responsible for system failures or sellouts, yet you clearly had no issue confirming my order, accepting payment, and providing confirmation emails. This was not handled appropriately, and your message minimizes the experience I had.
  
  I ask that you fully acknowledge this failure, take genuine accountability, and offer a more appropriate resolution.
  
  Sincerely,

  Roxy

  
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/05/2025

  We apologize again but the order failed. As a 3rd party it was not a confirmed order as if it did process through, we would not have been able to cancel the order, and it would have been a real and true booking booked directly from Broadway's system. We did apologize about the matter and sent this over to our Broadway 3rd party team to investigate why the order failed. As a result, we had to refund the guest in full and provided her $50 credit voucher due to the inconvenience. We apologize again about this matter, but the booking was not confirmed but was an order that did not process in the Broadway system. 

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23281766
  
  I am rejecting this response because:
  Thank you for the opportunity to respond. I am rejecting the businesss offer of a $50 gift card, as it does not come close to acknowledging the inconvenience, lack of accountability, and poor customer service I experienced.

  
  

  Although the company claims to be a third party, they were the ones who processed my order and held onto my money from the time of purchase until May 5thafter the event occurred on May 2nd. I had to spend an unreasonable amount of time following up with them to secure a refund, which should have been automatic once the issue arose.

  
  

  A $50 gift card does not reflect the time lost, the stress caused, and the complete failure to fulfill a paid service. Their continued deflection of responsibility is unacceptable, especially considering that my transaction and trust were placed directly with them.

  
  

  I appreciate your continued attention to this matter.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16 I made a car rental reservation for Right Cars (RC) through Beneplace, for April 26. When I landed at my destination and gave the reservation number, RC said it no longer existed. No where in the contract for the original reservation was there a time limit hold. ** stated that theres a two hour hold for reservations which I have no control over flight delays (and no phone signal to make any calls). ** had to charge me a new price for rental and security deposit and would not honor my original reservation with Beneplace. I have contacted Beneplace, submitted proof of everything they wanted and they refuse to refund me $114 especially when I proved I had to be charged over $500 for a new reservation/contract with RC. I would like my refund where its due, because it was not honored, nor fulfilled.

  Customer Answer

  Date: 04/28/2025

  Can we remove this complaint?

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I book a 2 room hotel reservation on www.ticketsatwork.com for an event in **********, LA at *********** Downtown for checking in April 18th and checking out April 19th. The event was cancel 2days before my check in date. I call the hotel and cancel the reservation. Which was fine because it was no issue with the hotel canceling the rooms. There was a no charge on the hotel side. However I was charge on Ticketsatwork.com side and now they a refusing to give a refund. One person told me at Ticketsatwork to get the confirmation number for the cancellation from the hotel and I will receive a refund. I got the confirmation number and rely that information back to Ticketsatwork agent. Still no refund, I call them back and this time a different agent told me I will need to get a written approval letter from the hotel to receive my refund. I call the hotel back and spoke with a hotel staff member name ****** and he said he never heard of a customer need a written approval letter to receive a refund and he had no idea of what I was talking about. I called Ticketsatwork back again and told them what the hotel staff told me and they said they need to contact the hotel themselves. I was place on hold for over 30 mins and the lady came back and said she couldnt reach the hotel and she would call me. I offer to do a conference call myself with the hotel so they can confirm I did call and cancel on April 16th so that I can get my refund. The agent at Ticketsatwork decline to let me do conference call. She stated she will return my call in 30 mins. I have yet to hear anything back from the agent at Ticketsatwork. I just want my refund for those two rooms that were booked. This website is bogus and they have their policy setup to ******* customers out of their money with no regards of giving a refund.

  

  Business Response

  Date: 04/20/2025

  The supplier approved the refund for both rooms. The guest will see the refund in 1 to 3 business days. Thank you. 

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets from ************************** Received a confirmation.I later found out they changed the date of the concert from 5/24/2025 which existed to 5/25/2025 which doesn't exist at all.First ************************** said the changed it. However they never asked me and they never notified me.Later on they said I had changed the dates on the tickets which never occurred by me at all. And they have no proof of me notifying them at all of any changes.They lied about a few of the accusations.I confirmed with a conference call with ************************** and Ticketmaster that beneplace never placed the order for the tickets and that the concert doesn't exist on 5/25/2025.I firmly said I want a refund.They said they will notify the venue place and asked me to hold.Later they said my tickets are still on 5/24/2025.i again firmly told them that I requested a refund and not a nother ticket.I want a refund. Period.

  

  Business Response

  Date: 04/17/2025

  We apologize for the guest's experience. Upon review of the matter, the guest's order was unable to be fulfilled and a replacement set of tickets were provided to the guest. The tickets that were provided were a 7 row upgrade from what was originally purchased. The guest was contacted and informed that the tickets were cancelled and not the event. A refund cannot be provided here as the newly upgraded tickets were sent to the guest. The guest also agreed to the Terms and Conditions of Sale advising that a refund cannot be issued. Thank you. 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a room through ***** Club Travel (backed by EBG) and experienced an issue during the stay. The hotel stated that they would refund 2 nights of my stay because of the problem experienced. The incident occurred in December and the hotel and I have contacted EBG numerous times regarding the refund. I have even submitted verification from the hotel via email directly to them. However, they have not refunded my money to me. I have called numerous times and the agents from ***** Club Travel can only tell me there is another party that has to approve the request and that has not happened yet. The dates of the stay were December 5-8, 2024. It has been over 4 months since the incident occurred and the refund was authorized by the hotel (Residence Inn at ******************). At this time, I am seeking assistance receiving closure to this matter by way of my refund being issued.

  

  Business Response

  Date: 04/21/2025

  As a 3rd party the supplier has not gotten any refund from the hotel as of yet. However, as we wait to get the money which has not been approved on their end from the hotel, we went ahead and refunded the 2 night the manager okayed. The guest will see the refund in 1 to 3 business days for the 2 days approved. 

  Customer Answer

  Date: 05/02/2025

  The refund was provided as stated. I thought I clicked that the resolution was satisfactory - my applogies. 

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a hotel room in ************, ** for 04/04/2025 - 04/06/2025. We were on our way to ** from **, only to find out the area was experiencing flash flooding and tornado warnings. We had to turn back for GA. Requested a penalty waiver from EBG Travel without success. They said we had to get approval from the hotel. The hotel said they couldn't cancel because the room was booked through a third-party (EBG). Sent EBG photo of the flooding. Stuck in a customer service nightmare loop.

  

  Business Response

  Date: 04/12/2025

  We certainly apologize for what took place and the guest's overall experience. Upon an in depth review of this case and multiple outreach attempts were made to the hotel. We were denied a refund on each of our refund requests submitted to the hotel. If we can be provided with a name of a manager at the hotel approving a refund we can reach back out to the hotel and speak to that manager directly. Thank you. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased hotel reservations through this siteand paid them $504. I called the hotel and they have no record of my reservation. I called ticketsatwork and they said my order was still processing after over a week. A few days later, they sent me a new confirmation number. I called the hotel again and they told me the confirmation number is not theirs and not a valid format. They still dont have my reservation. I called ticketsatwork back and they are giving me the runaround, saying they already addressed the issue. If I dont get this cleared up in 1 day, I will mot be able to get a refund and I think Ticketsatwork is scamming me with a fake reservation.

  

  Business Response

  Date: 04/10/2025

  A manager called the guest and spoke with the hotel. They have the guest's booking. If the guest has any issues, she has a contact person to reach back out to. The hotel due to security reasons cannot discuss bookings until the day of check-in per their wholesale department.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bookes through Ticketsatwork and stayed at a Hotel in ******* on March 7th. I received approval from management for checking out with full refund for the remaining days on the reservation. I have worked with Ticketsatwork for a month to get the remaining $492.94 back but they refuse, and refunded only half of that amount. I have the receipt from the hotel and spoke with their management and have spoken with ticketsatwork more than enough to get this resolved. I am looking for alternative ways to get what is owed to me.

  

  Business Response

  Date: 04/09/2025

  The guest had a 3-night booking. If the refund is for 1 night, then that amount reflected correctly. ****** the manager sent us an invoice and advised our supplier the refund is:

   

  Please see attached screenshot, hotel partner approved partial refund for last night of reservation. Amount due to guest is $233.55. If the guest is looking for more she might need to reach back out to the hotel and see. 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23180838
  
  I am rejecting this response because:

  The amount charged to my card for the stay total $725.66. The amount refunded by Ticketsatwork would not be correct, due to the invoice that I have attached, as well as a screenshot showing the amount I was charged by Ticketsatwork. The hotel manager verified, on 3 diffent occasions, the refunded amount of $494.92. I was checked on for one night. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/10/2025

  If the customer can kindly go over the invoice, they have attached on to this complaint it will show the ****** average credit amount to the virtual card. Please BBB or the guest look at the invoice that the guest has attached. We reached out to the hotel and supplier and that is the correct credit amount.

  Customer Answer

  Date: 04/10/2025

  The amount refunded was half the amount owed. I have spoken with Hotel staff 3 times and attached the receipt of charges. The remaining $259.39 is yet to be released to me. As you can see, I was charged $725 and was only refunded $233.55. Although the Hotel manager herself placed notes on the reservation with approval for checking out with refund amount of 492.92l4

  Customer Answer

  Date: 04/10/2025

  Again, the refund is for two nights. I only stayed one night. I checked in on March 7th, and checked out March 8th. The invoice from the hotel confirms that.