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Complaint Details
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Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Advent Health Care hospital admitted me to the hospital erroneously. I stayed at the the hospital for less than 8 hours and was charged over $18k for no services rendered. I was admitted at 530am and discharged at 2:30pm. They did not give me meds, iv, no procedure was completed. The Urologist just told me that the 2m kidney stone should pass on its own. During my post visit with the Urologist , she further stated, I should not have been admitted to the hospital and was very apologetic. She even added it to my medical record. *********************** and *********** of ************************** and ******************* CEO of Advent Health have not acknowledged or responded to any email correspondence. I have disputed this bill with Advent Health since November 22,2023. They only responded by sending me a bill for over $18k on July 10 2024. They have not acknowledge my bill should be adjusted due to their negligence in admitting me to the hospital, only to sit for less than 8 hours in a room without food or water. I was on NPO, no food or drink. They also added meds that I never received to my medical chart such as codeine and a cancer drug. I do not have cancer, the only meds I received was a tylenol.Business response
07/30/2024
AdventHealth has reviewed the consumer's dispute. A review of consumer's medical records was reviewed to ensure that billed charges match the record. Some charges (room and board) have been removed and all other charges are correct based on completed review. We have billed insurance the updated charges.
Please keep in mind that AdventHealth bills for services rendered. Insurance assesses patient responsibility, based on the consumer's insurance benefits. Once insurance has processed the new claim, consumer will be billed based on the *** (explanation of benefits) received from insurance.
We encourage consumer to request her medical records for her review, by contacting our Health ********************************* at ************.
Business response
08/08/2024
This encounter has been reviewed, we removed the room and board charges. It has been resolved, as all charges that remain are patient's responsibility. Patient was mailed a formal letter outlining the findings. Insurance has been rebilled once we receive the *** (explanation of benefits), consumer will be mailed a statement with her final patient responsibility.Customer response
08/13/2024
Complaint: 22050576
I am rejecting this response because: the room and board charge was not my only complaint. My complaint was the $8600 charge for a scan that was billed $200 at their same facility the next day; $5766 Level 5 emergency room charge; $600 ambulance charge.In my research of Advent Health their reason for charging astronomical charges to patients in the hospital and emergency room is to supplement the cost of those patients treated that do not have insurance or are under insured. They inflate these cost because they know insurance adjusters will either pay or adjust them down to their rates. I am the under insured, thus they need to adjust this price accordingly. I am aware they can adjust this price because they adjusted the room and board.
They have also not addressed the $5766 item for emergency room visit for Level 5, I did not receive any treatment at the hospital or ER, thus it should not be classified as a Level 5. My ** scan was "without" contrast thus also making this a non Level 5 admission. They were "supposed" to treat me at the hospital but they left me in a room all day with no treatments given. Level 5 means they can charge the highest for entry into the emergency room, . This cost needs to be evaluated and adjusted as well.
The hospital took the charges off for the hospital stay because I was sent there in "error" by the Urologist on call. This also resulted in a $600 ambulance bill, they have not addressed that I should not have to pay. If you agree that I should not be charged for my hospital stay, why would I be charged $600 for an unwarranted ambulance ride?
These items need to be addressed and adjusted. Also, I have not received a letter to date from Advent Health. They need to adjust the ** Scan charge, emergency room visit charge and omit the $600 ambulance charge to close this complaint. I have also resubmitted my complaint to the ************** as part of my due diligence to continue to dispute these unjustified charges by Advent Health.
Sincerely,
***************************Business response
08/14/2024
Consumer's complaints have been reviewed. An audit was done of medical records, provided services, charges, and all were found to be correct. Patient was mailed a formal letter advising of review outcome. AdventHealth has done everything we can.Customer response
08/14/2024
Complaint: 22050576
I am rejecting this response because: They have not done everything they can for me. They can adjust the bills. If they admit I should not have been admitted, then they KNOW they are other errors that were made. This is inhumane treatment."Nationwide, about 14 million people in the U.S. owe over $1,000 in medical debt, according to a KFF analysis, and about 3 million people owe medical debt of more than $10,000. In fact, medical debt is the leading cause of personal bankruptcy in the U.S., and disproportionately impacts Black and Hispanic households, low-income families, and uninsured adults." Orlando weekly quote.
I will not go bankrupt paying a debt, I should not owe.
Since November 2023, I have been fighting for my rights as a patient and this bill that is incorrect and inflated.
Sincerely,
***************************Initial Complaint
06/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a bill from Advent Health in April 2024 for services rendered on 11/16/23. The total amount billed was $435.00, while my balance showed $164.12. I made the payment on 4/18/24. Upon reviewing the Explanation of Benefits (***), it indicated that my responsibility was only $32.82. The discount provided by ***** was $270.88, and the health reimbursement account covered $131.30, totaling $402.18. When combined with my payment of $32.82, total amounts to $435.00. As a result, I have overpaid by $131.30. I have contacted Advent Health for a refund on 4/19/24 ******, 4/25/24 with a Cigna rep during which Cigna resubmitted the *** to billing ***** and 5/31/24 *******. Subsequently, on 6/13/24, I followed up with the help of a Cigna rep again who spoke with Advent health billing. Despite these efforts, it is now July, and I have yet to receive the refund.Business response
07/08/2024
We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.Customer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have refunded the amount I overpaid. Case closed and thank you so much!
Sincerely,
*************************Initial Complaint
06/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Good morning,My name is ********************************* On 9/11/23 I had a colonoscopy performed by **************** Advent Health ************* GI East Orlando. Upon waking up from procedure the Doctor told me that he could not remove polyp because he did not have the proper tools. In my Cigna approval letter it states that the procedure is preventable and removal of polyps service code 45388,45390,45391,45399,45385 were approved. The doctor had me submit to another colonoscopy on 12/14/23. Medical staff, medical manager and doctor were all on board that they would help me with the billing because I clearly stated this was an inconvenience for me, my medical plan and the stressful situation they put me thru due to their negligence. I have been billed $4,120.76 for colonoscopy. Plus US Anesthesia is billing me ******** for 2 anesthesia doctors instead of 1. I have been unsuccessful calling and reaching out. I believe they unjustly submitted me to two colonoscopy in less than 3 months that was preventative. I have had to miss my job responsibilities to prepare twice and I have been billed twice for a procedure that was scheduled and approved to be handled in one service and US anesthesia has also taken advantage billing me for 2 anesthesia medical doctors in 1 procedure. I have been very sad, emotionally scared and left with enormous bills that I cannot pay.Business response
06/25/2024
AdventHealth is currently reviewing the consumer's concern. Once the review is complete AdventHealth will reach out the consumer by written response for resolution.Customer response
06/25/2024
Advent Health Indicated they will review case. Do I wait or reject the agreement? It seems that I have to respond either accept or reject since it says a response from me is required. Please let me know. Thank you.Customer response
06/25/2024
Complaint: 21898235
I am rejecting this response because: Advent Health message is to indicate they will review the case.
Sincerely,
*********************************Business response
07/08/2024
Consumer's complaint was reviewed on May 31, 2024, and it was found that care and billing was appropriate. When this BBB was submitted, consumer's concerns were reviewed once more, and it was found that care and billing were appropriate. A formal letter advising of review outcome will be mailed to consumer.Customer response
07/09/2024
Complaint: 21898235
I am rejecting this response because: **************** *********************** Aguito License number ********. Performed an INCOMPLETE colonoscopy on 9/11/23. He said "He did not have the proper tools to do his Job". Himself and staff were fully aware and mentioned that they would help me in order to avoid any additional bills since THEY ALREADY GOT PAID by my insurance. They submitted me to another colonoscopy, I am a healthy woman, have no records at all of anything except High Blood Pressure and this was a routine checkup with the approval of my plan to take care of anything found on 9/11/23. Advent Health submitted me to two colonoscopies 9/11/23 and 12/14/23 and billed twice my medical plan and got paid twice. Advent Health should be responsible for the bills I am receiving and its a fact that *************** *********************** Agito Advent Health **************************************************************************************************** ***** did not Perform his full medical duties on 9/11/23. It's a fact that staff was aware, and they said I would NOT have additional charges, that they would work with me. Attached are my ongoing communication with regards to this matter. I want justice for what the Dr. put me thru and Advent Health to eliminate the bills sent to me. It is an injustice having me go thru two colonoscopies and Advent Health billing exorbitant amount to my medical plan and charging me over 4 thousand dollars for a routine procedure that should have been taken care of on 9/11/23 if said doctor would have made a better judgement.
Sincerely,
*********************************Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to Advent Health East Orlando without insurance in February 2024. I paid $300 toward my service that day. When I updated my insurance info with them in March, my bill came to $270. I requested a refund for $30 and received this refund promptly. Apparently, at some point in the following weeks, my card was refunded the additional amount of $270. I was not aware of this. When I received a text, NEVER a physical bill, requesting $270, I assumed the issue was resolved as I paid upon my visit. Yesterday, I received a bill for this visit that had gone to collections after only one text message in April. I paid at my visit and now have the credit hit because of a clerical error from Advent Health. Frustratingly, I realize this business never gave me a receipt for my original payment- only medical documents. And I also have no record of my phone call adjusting my insurance or payment to the lower cost $270. When I called Advent Health they said there is nothing they can do as the bill is already in collections. I will gladly pay the correct amount, as I gladly paid $300 on the day of my visit, but it is unfair to have it hurt my credit because of someone elses mistake.Business response
06/25/2024
AdventHealth has reviewed the patient file and found that patient account with ********************** is a zero balance. The statement that consumer attached to the BBB Complaint is from Central Florida ********************* Please note that Central Florida ******************** is an independent provider and bills separately. Please contact Central Florida ******************** at ************ or email ****************************** to discuss your balance and payment options, as instructed in the statement that is attached to this BBB Complaint.Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was billed by Advent Health for another patient. That patients medical information is now showing up on my Advent Health chart. These were services rendered the end of April at Advent Health celebration/orlando. I spoke to billing and I have reached out to risk management. My concern is that someone at Advent Health put my information on somebody thats not even related/unknown to me and are trying to make it look like I owe money for services rendered for somebody that I dont even know. I also have access to this patients entire medical chart from those days.Business response
06/28/2024
AdventHealth has reached out to the consumer, and we are awaiting her return call. Consumer satisfaction is our number one priority and we aim to resolve this matter in a timely fashion. We will work directly with the consumer moving forward.Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called in to schedule an appointment for an Eco and spoke to ***********************. She immediately hung up on me and didnt call me back. I then called back and spoke to someone else and advised them that ********************* up on me. She is the girlfriend of my ex. She violated HIPPA law and gave him my address.Business response
06/17/2024
We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went to Maternal Fetal Medicine on 3/29/24. Received a bill for Dr and one for Hospital. Called billing to inquire about any additional discounts. Was told additional 40% on hospital charge would be applied if I can pay in full. No expiration was given on this offer. Waited until itemized bill was received and called to make payment. Was told discount would not be applied as it expired on 5/31/24. I was lied to and told the "discount wasnt actually promised". These are recorded phone calls, so there is proof.Business response
06/12/2024
We apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow in order to consistently meet and exceed our goals. We have reached out to the consumer by the email provided for them to contact us.Customer response
06/18/2024
Complaint: 21799749
I am rejecting this response because:Sent Via: Email (ODR) From: ***********************
From Email: *********************** To: Subject: More Information Date Sent: 6/13/2024 2:13:20 PM Date Read: 6/18/2024 11:47:07 AM Attachments: I have not received any communications regarding this complaint to my email ****************** and my wifes email ********************* This is as of 6/13/24 at 2:13pm eastern.
Sincerely,
***********************Business response
06/28/2024
AdventHealth has placed calls to the consumer, and we are awaiting return call to assist further.Initial Complaint
05/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I be charged with $422 for Sbsq *********************** Mgmt 1st 60 Mins, which I never took such services . I completely have no idea where this bill come from. And I called serial times to the ********************** billing department, but they unable to help me check and follow up. I still have this wrong bill in my account and no body contact me still.Business response
05/30/2024
We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.Customer response
05/30/2024
Complaint: 21769587
I am rejecting this response because: the $422 wrong ******************* on my account and it still ask me to pay.
Sincerely,
***************Customer response
05/30/2024
The wrong ******************* on my account and It still ask me to pay. So I rejected ur previous resolution untill it be corrected.Business response
06/12/2024
AdventHealth has reviewed the consumer's dispute, and we found that there are no errors. We have relayed the review findings to consumer.Customer response
06/18/2024
Complaint: 21769587
I am rejecting this response because: it was already be verified by the department of that referral, it was a errors in their system.
Sincerely,
Kai ****Business response
06/25/2024
This issue has been resolved and it is now a zero balance.Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Kai ****Initial Complaint
05/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Administratively they can't figure out what they are doing and billing me a five figure sum that should be handled through my very fine insurance. The hospital just doesn't care and won't talk with the insurance company, won't take steps to figure out the mismatch between their billing codes, etc. Why should they care? They can make me pay. -*************************Business response
05/30/2024
You have reached the Central Florida South region. As a courtesy, we have forwarded your request to our ********************* AdventHealth. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. Our ********************* AdventHealth location will continue to work directly with the consumer moving forward.Customer response
05/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
i have also been in contact with Rocky ******** Advent Health and believe that the issue has been resolved. Thanks for your time!
Sincerely,
*************************Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am trying to dispute charges for an office visit at the AdventHealth *********** location in **************I initially came to the facility on 03/17/2024 and was seen by **************** *********************. I was tested for COVID, Flu and prescribed medication for a viral infection. After the visit my symptoms had gotten worse.I made contact again with the AdventHealth *********** facility via telephone on 03/21/2024 advising that my symptoms had gotten worse and I believe the doctor may have misdiagnosed me. I was told to come in for a follow up evaluation.I came in on 03/21/2024 and waited for roughly 30 minutes to see a doctor. I was called to the triage room and my vitals were taken. I was told by the male triage nurse that Im still sick and there is nothing wrong with me besides having a viral infection and Im not giving my body enough time to recover.After that I was seated in the patient room waiting for what I hoped to be the doctor. Approximately ***** minutes later a Nurse Practitioner comes in by the name of ****************************. She did not check my body out at all nor did she do anything. She said the same thing the male triage nurse said and told me I can try a new set of medications. She also stated she wasnt sure what was wrong with me and that was it.I left there feeling robbed and clueless as to what was wrong with me. I attempted to dispute the charges for the overall second visit and was told I was charged for an injection which was never administered along with other medications. I would like the office visit charge reduced or removed completely due to the Nurse Practitioners incompetence and fraudulent billing.Business response
05/21/2024
We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.Customer response
05/21/2024
Complaint: 21709561
I am rejecting this response because:
I have been told numerous times on numerous occasions that something will be done and nothing has been done. I filed a complaint via BBB in hopes that the issue will finally be addressed correctly once and for all. I need AdventHealth to lay out what exactly do they plan on doing, not empty promises and the generic responses given like the one they just listed here.
Sincerely,
***********************************Business response
05/22/2024
Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. Your concerns have been reviewed by our *************** and the issue has been resolved.Customer response
05/22/2024
Complaint: 21709561
I am rejecting this response because:
No, this issue has not been resolved. You can not justify charging a full office visit when no exam was performed besides my vitals being taken in triage.You have shown on numerous occasions that your only concern is profiting and making money off of the insurance and patient. You wont even negotiate a partial charge for the office visit on 03/21/2024. You want to charge to the full amount only because you care ONLY about profit.
Shame on AdventHealth you have broken this patients trust and hopefully others see your dialogue and stay away from this company.
Sincerely,
***********************************
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