Business Profile

Hospital

AdventHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

This profile includes complaints for AdventHealth's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

127 total complaints in the last 3 years.
40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This hospital has done nothing but harass me and treat me like a criminal over a 340 dollar bill which is my co payment for a previous admission to their hospital in ***** I was admitted for 2 days. I understand I have the co pay for the admission but I have made payments regularly for 100 dollars in march. 100 in April leaving a balance of 140. Today I get a threatening email from their billing department that the 140 is due now or will be considered past due. I immediately called the billing department and told the lady that I already made 2 payments of 100 each and 70 more today so now I only owe 70 dollars and thats it. They were rude and showed no empathy and furthermore when I asked for them to send me a receipt for my payment they said they would send it to my email on file. I never received the email which as a patient in a Florida hospital it is my right to have a receipt when I make a payment on a bill. I called back 3 times and each time I got a different lady saying they would send me the confirmation number of my payment. I received nothing and still have no proof payment. Only name I remember is a lady named miracle?? Though I believe these people give fake names. I want to make this perfectly clear. LEAVE ME ALONE. Your harassment is causing me a lot of stress and anxiety which Im on medication for. If I get worse or have a stroke or heart attack Im gonna sue them till kingdom come. Im not a kid. I have a lot of health and psychiatric problems including very bad anxiety. Blood pressure and heart issues. I can understand if I made no attempt to pay at all but I paid 100 in April 4th. 100 in march. And 70 today so stop the threats and furthermore you dont dictate what I can afford to pay every month. I tell you what I can afford. I gotta eat and pay my mortgage and if I only can send you 10 bucks one month then guess what?? Thats what your getting. Period.i dont succumb to threats so leave me alone youll get it when i can senit
Business Response
Date: 05/08/2025
We apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow, in order to consistently meet and exceed our goals. Advent Health is currently reviewing the Consumer concern. We will work directly with the consumer moving forward.
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I am accepting there resolution this time but stop the harassment. I pay my bills if I can. Your like predatory leaches hiding behind the famous quote its my job. Its not your job to harass people who are sick. Leave me alone going forward. I can only pay what I can afford and you dont get to tell me what I can afford. The account is now paid in full. I would tell collections the same thing and once it goes to collections Im definitely no paying it cuz the damage to my credit is already done. As long as Im making an effort to pay something theres nothing you can do. So leave me alone. I am a disabled senior on social security disability and disabled

Sincerely,

**** ******
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,This is ****** ******. Jan 30th this year, I went in for a physical at the Advent Health ********** location. The provider ******** ********** stated that I needed to get a tetanus shot. I agreed but the medical assistant did not complete the injection correctly. The following day I couldnt move my arm at all, weeks later there was still pain and discomfort in my left arm. I called the location multiple times through out this process, eventually asking if I should go to physical therapy and the office said yes (the office states now that it never recommended me for physical therapy).I go to physical therapy at the Advent health altamonte springs location for months and now risk management (********* ***** is the person who contacted me) is stating that advent health will not be paying for any of the physical therapy I participated in. At this point Im unsure what else I should do or if advent health will help me with anything. *** filed multiple complaints in the past months but they have led to nothing. Ive added one of the many invoices of physical therapy that I paid out of pocket. I can add all of them if needed.
Business Response
Date: 04/08/2025
We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.
Business Response
Date: 04/09/2025
Contact has been made with consumer 3 times. Consumer owes $59.00 for physical therapy that he requested an order for. Consumer's chart was reviewed by our medical director and revenue cycle director and was found that it is appropriate for patient to be responsible for the balance of $59.00 for the physical therapy he requested. After speaking with consumer, he confirmed that was satisfied with the outcome.
This complaint is considered resolved by AdventHealth.
Customer Answer
Date: 04/09/2025

Complaint: 23157489

I am rejecting this response because:
This incident was caused due to a medical assistant injecting me with a tetanus shot incorrectly, causing me to gain a frozen shoulder. I had to complete 2 months of physical therapy in order to gain function in my left shoulder. This is all documented in my advent health account since I completed physical therapy through advent health.
I have now learned from risk management that Advent Health does not see this as the case. Due to the advent health tuskawilla fl location not requesting me to immediately get inspected after the incident, they are saying this was not due to the tetanus shot.
I now understand that I will not be receiving any help in this situation, and that I am now another victim of the America health care system.

Sincerely,

****** ******
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Advent Health Childrens Hospital Stay 1/23/25 Went to local doctor and they said my sons O2 was low, below 95% and I needed to take him to the Advent Health Childrens Hospital Emergency Room. My wife took our son to the hospital and they put him on ** in the emergency room and then transferred him to non emergency room.- had son on air, no one from respiratory came by - I arrived to swap with my wife about 10:30am. There was a cleanliness lady that asked if everything was clean and it was!- at 6pm when new doctor came in, I asked about wheening him off O2 and what is the plan. He said we have to wait and wheening him off a little and said next reduction we would try at 8pm.- At 8pm the reduced O2 more. Respiratory therapist came by, heard him, and said he still needs ** and left.- At 10pm nurse came in with suction exercise voldyne 2500 and said we have to try 10 times per hour.- At 2-3am they removed him from ***1/24 - At 8am new doctor came in, asked her plan? She said we would do 3 breathing treatments. Then she would be by to check.- At 9:30 I asked for the nurse and when the head nurse came in, I said Respiratory Therapy still has not come by? Whats going on? She said she would check.- Today no one has come by to check cleanliness. Trash can is overflowing.- At 10am doctors came by to check. They asked if breathing treatment was done and I said no. I asked the doctor why respiratory would be on an as needed basis when my son is here for respiratory issues. Asked why they didnt come by at all yesterday? He said sorry and would check and would get them up now to do breathing treatment.- At 10:30 Respiratory Therapy came and gave him 3 treatments finally.- At 11:30am nurse came in and asked when next check on him by the doctor would be after the treatment since that didnt happen the first time? She said she would check and let the doctors know.- 12:00pm swapped with my wife for the day.- after all the pushing they finally cleared him at 4pm.
Business Response
Date: 04/09/2025
Risk department has reviewed consumer's concerns, and it was found that care was appropriate. Risk Management will contact consumer to relay information.
This complaint is considered resolved and closed by AdventHealth.
Customer Answer
Date: 04/09/2025

Complaint: 23157332

I am rejecting this response because:

Advent Health did an internal review and of course they would deem that they acted appropriately. If they got an independent review, they would see they were not in the right. My son had a respiratory issue and was not seen by a respiratory therapist all day. I had to fight with them to get one to come see him. When you have a respiratory issue, a respiratory expert should be caring for you. An example of what they are saying is its ok for a regular doctor to see you when you have a heart problem. They know its not right and would have a cardiologist see the person as that is the expert for that problem.

Sincerely,

***** ******
Business Response
Date: 04/14/2025
Consumer's concerns were reviewed several times and care was found to be appropriate.
AdventHealth has closed this submission as resolved.
Customer Answer
Date: 04/17/2025

Complaint: 23157332

I am rejecting this response because your risk management team has reached out to me and the lady told me she will personally mail and call me when she has done the independent review! I am not sure who is responding to this BBB complaint, but clearly it is not someone in the risk management team that has reached out to me. The lady that Im in contact with is ***** *********.
Sincerely,

***** ******
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I scheduled an MRI appointment 4-weeks ago. Over those 4 weeks, I was contacted by Advent Health at least 6 times because they could not find my orthopedic surgeon's name in their system. I continued to spell his name, gave them his clinic's address, everything, but still, I would get a call asking who was the subscribing doctor. I received a call the day before my scheduled appointment saying my insurance had not yet approved the **** so I could pay $850 or reschedule. I called my health insurance company and they said they just got the order that day. As a side complaint: I made a physical therapy appointment around the same time with Advent Health in ***********. Somehow, someone changed the location in the system to ******, over 8 miles away. My doctor's office said they too have problems with Advent Health getting the MRI's and Reports back. They suggested I go elsewhere.I'm not sure what is going on with Advent Health, but needless to say, I have been in pain for 4-weeks waiting on an MRI and physical therapy because of their incompetence. I will be seeking other facilities for my healthcare.
Business Response
Date: 03/12/2025
AdventHealth is currently reviewing the consumer's concern. Consumer satisfaction is our number one priority, and we aim to resolve this matter in a timely fashion. We will work directly with the consumer moving forward.
Business Response
Date: 03/19/2025
Business
Most Recent Message
Date Sent: 3/19/2025 10:13:42 AM
Authorization was initiated however clinicals were required. We successfully contacted the provider's office regarding the clinical request, but they never sent them to the insurance company resulting in no approved authorization.

We contacted Ms. ******** on 03/06 that the authorization was still pending clinical review. We offered her self-pay options to continue with the appointment. Patient didn't verbally decline, but did cancel later that day.
On 03/07 our authorization supervisor attempted to contact Ms. ******** due to her dissatisfaction on our survey for her scheduled appointment. And to hopefully explain our attempts to contact the provider for clinicals for authorization. Unfortunately, Ms. ******** did not return our calls.
Customer Answer
Date: 03/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Consumer
Most Recent Message
Date Sent: 3/19/2025 9:27:18 PM
The response received is highly inaccurate and does not address any of my initial complaint items; however, I did speak with their Customer Experience representative and had a chance to share my experience of incompetency with her. I am satisfied that she will investigate and resolve the issues so no one else has to go through what I did. I have chosen to use another facility for my MRI and my physical therapy. No further action is necessary. Thank you.

Sincerely,

******** ********
Initial Complaint
Date:03/05/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 18th I went to AdventHealth Urology **** **** and had an exam with ****** ***** and was complaining about Testicular pain. Dr. ***** did NOT provide an physical exam and I had issues with the way the exam went. After speaking to the Urology practice manager ****** **** I was told that following the ** scan I had a Dr. ******* would be providing a follow up evaluation and that would be of NO cost to myself. I had the ** Scan last week Monday and it was found that I had a hernia (which could have been found had Dr. ***** provided a physical exam) however I have not been provided with a follow up. I attempted to contact the ****************** and was told by an ** who answered the phone that Urology is no longer involved since it's a hernia and that it would be solved by someone else so now I Have to pay additional fees while i'm still in pain when ****** **** said that I would be provided a follow up with Dr. ******* at no cost to myself which is not what is happening. I am also questioning why a non-** is following up.
Business Response
Date: 03/12/2025
We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.
Customer Answer
Date: 03/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/20 dauhter in law and two grands were in an accident at the entrance of the hospital and brought to the ** in an ambulance. My daughter broke her hand and was referred to the ortho surgeon through advent. All Insurance was verified at the *** We have contacted the Ortho 4xs since this accident and they refuse to see my daughter until a Police report is obtained. ******* the Office Manager states a sling/splint "are adequate treatment" until obtained. I am a claims adjuster. The Police report takes ***** days to complete from FHP and another 14 days from ***** Nexus to get to the ****************** My daughter has a New born she b****** feeds and cannot hold her baby or report to her employer until her hand is treated. She cannot afford to be out of work or to NOT hold her child for 4 weeks. The denial of treatment from this establishment is astonishing! ******* the MANAG** is a very unaccommodating, rude, and unknowledgeable of her position. This is V**Y frustrating.
Business Response
Date: 03/03/2025
We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into the ** for a cold at was charged over $12,000. My excellent insurance, ********** Blue Shield PPO, paid almost all of is and there is still $911.26 owed by **** am not disputing the things were performed but only how much it cost for a cold in the **. The final diagnosis was a cold and it would take a few days to go away. I told the doctor and people we just got off a cruise from ****** and I felt real sick was tired. I told them my son and daughter also got colds but seemed not as bad as **** am questioning how a doctor is allowed to checkmark every option they feel like including a CT Scan (why not an MRI and proctology exam too?). This should have been a few thousand-dollar charge. I was not in a car accident or something. The doctor told me at the time that if I did not agree to the tests and what they did then she might have to stop because she could not properly diagnosis. But what if someone just charges up more than needed simply because they notice the patient has better insurance such as I do?I want an investigation into the practices and then ask the question "What would be a reasonable final bill at an ** if a patient says they feel sick, their kids were sick, and they just got off a cruise ship?"
Business Response
Date: 02/13/2025
We have forwarded your concerns to our auditing department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.
Customer Answer
Date: 02/18/2025

Complaint: 22883661

I am rejecting this response because: They only say that $13,000 is acceptable to charge someone for a cold. Really? Is it really $13,000 to pay for a cold when you go to the ** or anywhere?

Sincerely,

****** *******
Business Response
Date: 02/20/2025
Our Auditing team has reviewed the medical records, doctor's orders and charges. Based on our review, it has been determined that the charges are appropriate for the ******************** services provided. The final consumer responsibility is determined by his insurance. If the consumer feels that the insurance made an error in determining his final responsibility, he must contact his insurance to discuss or dispute his final patient responsibility.
Business Response
Date: 02/20/2025
A formal letter has been mailed to the consumer, in which we advise that service is appropriate, and charges are correct.
Customer Answer
Date: 02/21/2025

Complaint: 22883661

I am rejecting this response because: How can someone tell me that coming into an ER stating that I have a cold and not feeling well and then charge up $13,000 in charges because I have good insurance is ok? I told them I have a cold, my kids were had colds, and I was just hoping they would give me some better ******* and help the *************** go away. The doctor recommended a CAT Scan and said I had to do it or they could not properly diagnose me. Really? All I had was a cold. She smirked as said don't worry you have good insurance and they will pay for it. That is a deceptive practice. I am not accepting this as common practice to charge someone up $13,000 in insurance for a cold. Sadly at the end the doctor told me I will still be feeling sick for the next few days so the treatment did not even work. We can go court if you want or you can drop the billing charges for this. You got enough from my insurance for a cold that was not even fixed.

Sincerely,

****** *******
Initial Complaint
Date:01/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 15, 2024 I went to advent to urgent care , I paid $100 to be seen and my insurance was also billed . I was in and out in a matter of 15 minutes . My insurance was in network . I received a bill for almost $300 after Hurricane . I applied for financial assistance and I was approved . They said my balance was zero then, a couple weeks later I received and email saying I have a past due balance . I called stating I was approved for financial hardship and bill was no longer due . They said we will put it in for review , I emailed the document that said I was approved for assistance and all documentation . Since then I have received collection calls , advent reviews , calls and messages saying I have a balance due and everytime I have called back its something else . I have documentation that they are falsifying factual information and/ or misleading information . Please advise . Today I spoke with elllouise and her manager ********* stated that the bill is not accepted with my certi care ? I have no idea what that is . I have insurance and I paid a large co pay .
Business Response
Date: 01/10/2025
We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.
Customer Answer
Date: 01/13/2025

Complaint: 22786606

I am rejecting this response because: they have been given ample opportunities to address , I have done more than enough calling paying emailing to just be redirected and sent to collections and told a different story .

Sincerely,

******* ********
Business Response
Date: 01/15/2025
The escalation department has called the consumer twice with no answer; however, they left messages each time asking consumer to return call to ************* or ************** and ask for ********. ******** will be happy to assist Ms. ******** when she returns their call.
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12-11-2024 - ************* ****** (orange city - Advent Health) refused to see a cardiac patient that had been released from Orlando Health hospital on Monday 12-9-2024 - IE: hospital directives were to follow-up up with is primary and cardiologist within 48 hours. The primary was seen on 12-8-2024 which stated for him to see his cardio as required We arrived at ***************** for the 10:00am appointment - we were told a message was left for us to provide the records (Mr. ******* is not a new patient to this practice) The paper records were provided. We were then notified by ****** at the front desk that the patient could not be seen because advent health has a policy in place that HOSPITAL PATIENTS RELEASED FROM A HOSPITAL CANNOT BE SEEN WITHIN 10 TO 14 DAYS OF THE HOSPIATLIZATION RELEASE DATE. IF THEY SAW THE PATIENT THE ** WOULD NOT GET PAID. The patient was ill and were told by a male assistant to leave the office and go back to the hospital if the patient needed to be seen or was ill - but that office would not do any follow up until the 14 day pay window was open for the doctor to ************* and ********** blue shield Advent health transferred the patient to this doctor after the cardiologist the patient had was not available for a previous visit - Please do a diligent investigation of this practice and the rules about patient being treated
Business Response
Date: 12/27/2024
We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.
Business Response
Date: 01/10/2025
We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.
Initial Complaint
Date:12/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to address a serious issue regarding a bill we received at our address in ********. The bill is addressed to a patient named **** ***** (Account #: ********* and references an appointment on 7/28/2024 with Dr. ****** *********, MD, in *********** location entirely unrelated to us.Neither my wife nor I have any relationship or connection to this patient, nor have we ever had any dealings with your organization or Dr. ********** It appears that our name and address have been used improperly, potentially fraudulently, as we have no knowledge of this individual or the services rendered. We have attempted to have this corrected before by calling Advent Health but they do not fix this fraud.We demand that you immediately:Remove our name and address from your system and cease any further correspondence to our address regarding this account.Investigate this matter to determine how and why our personal information has been associated with a patient to whom we have no connection.Provide written confirmation of the removal of our address and an explanation of the steps taken to prevent further errors or misuse.Please treat this matter as urgent. If we do not receive a response within [reasonable timeframe, e.g., 10 business days], we may escalate this issue to the appropriate regulatory bodies to ensure our information is protected.
Business Response
Date: 12/17/2024
You have reached the incorrect AdventHealth region. As a courtesy I have forwarded this issue to the appropriate region for review.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

AdventHealth is NOT a BBB Accredited Business.