Reviews

I am very disappointed with the Advent Health System. I move from another county, Fl to ***********, **. I needed a knee replacement and was told I had to have a referral to an orthopedic surgeon and had to wait 2 months for the appointment. I had my knee replaced on 8/5/24. I needed to become established with a primary care physician. I could not get an appointment to 3.5 months. After surgery and had a bad experience with the PA, who was rude, self centered, uncaring and unknowledgeable (he is no longer with the company). I was having outpatient therapy in september post knee replacement and developed back pain. I was not established with a primary care physician, I did not have anyone to see so I decided to go to a Chiropractor, after therapy was completed in October, 2024, who was wonderful and tried everything possible to relieve my severe pain. I woke up one morning with excruciating pain. I went to Advent Health express care on 10/21/14, and was told I was having a gallbladder attack and needed to go the emergency room. I went to the emergency room and was not impressed with the physician or the staff. The physician never examined me and stood at the end of the bed asking questions. A month previously I had a CAT scan that showed a small kidney stone. I was worked me up for a kidney stone. Nurse was unfeeling, gave me pain medication intravenously and did not work. After CAT scan performed and no kidney stone. My pain subsided instantaneously. The physician did not know why and told me I would be discharged. Pain returned the next day but not as bad. I was able to obtain an MRI of my back. I went to see the primary care physician on 11/27/24. She said I had severe cauda equina and sent me the the *** ER did nothing. Said my problem was not bad. He documented the my pain was well controlled at home-BIG LIE. Now waiting another 10 weeks to see a neurosurgeon. Pain has been horrible. Primary care MD not available until March. No Compassion. Poor treatment.

e apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow, in order to consistently meet and exceed our goals. We would appreciate the opportunity to speak with you about your experience. Please contact our *********************** at Phone: ************ or email address CFD-************************************************** to provide us with your information so we can address your concerns.

My husband required emergency surgery, and just two hours before the procedure was scheduled, we were told we had to pay 30% of our deductible before they would proceed with the necessary treatment. While I was able to work with my doctors office to resolve the issue, its clear that Advent Health has predatory financial policies that prioritize their bottom line over patient care. What would have happened if we couldnt afford to pay anything upfront? It seems they might have let my husband risk losing his sight rather than providing the urgent care he needed. Im deeply concerned that if the emergency services he received aren't billed first and meet our deductible, Ill be left with a significant bill, and theyll pursue aggressive collections. If I had more notice, I would have refused their services and sought care from a more reputable healthcare provider. In an emergency, we are essentially held hostage by our fear for our loved ones well-being.

We apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow, in order to consistently meet and exceed our goals. We would appreciate the opportunity to speak with you about your experience. Please contact our *********************** at Phone: ************ or email address CFD-************************************************** to provide us with your information so we can address your concerns.

I was not able to find an account for you and you did not provide a patient name or the location where service was provided. You are reaching central Florida region AdventHealth. If you received care outside of Florida, it is important that you submit your concerns to the appropriate region.

I recently had surgery with Advent Health. I started experiencing severe side effects of a medication, so I called the on call physician. Over 17 hours later I still have not received a call back and the side effects are worsening. I dont think Advent Health cares for the health of their patients at all.

We apologize for any inconvenience you experienced while at our facility.  It is through your valuable feedback that we have an opportunity to learn and grow, in order to consistently meet and exceed our goals. We would appreciate the opportunity to speak with you about your experience. Please contact our *********************** at Phone: ************ or email address CFD-************************************************** to provide us with your information so we can address your concerns.

It was a weekend. Nothing open. I went into the ** with minor finger cut. They cleaned it. Put glue on it. Glue fell off the next day. I got a bill for $1,547 for a little finger cut. You got to be kidding. You people are sick and you people are greedy. You're the problem with the world. You make me sick. I'll never go into that ** again. I'll die first.

********************************************** only We apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow, in order to consistently meet and exceed our goals. We would appreciate the opportunity to speak with you about your experience. Please contact our *********************** at Phone: ************ or email address CFD-************************************************** to provide us with your information so we can address your concerns.

I've been trying to connect my account to my current doctor. I have tried many different things in the menu, to no avail. So I tried to send a message to customer service. I started creating a new message. This gave me the option "Ask a customer service question". What I want to ask customer service is how to connect my account to my service providers, because I have not been able to do it. The leads to the next screen which is entitled "What type of customer service question?", but the only type of message you can send is a "Billing Question". This is very poor, you cannot send any other type of message. For this and several other issues that I have had with your system, I rate it as terrible. It is very unfortunate that I need to use it to communicate with my doctors and health providers. If I could give you a zero, I would.

You have reached the Central Florida South region location. Please contact the *******, ******** location so that they may review and address your concerns.

This hospital's billing department deserves no stars for their handling of billing for patients. By submitting a claim to their contractual insurance company under an inaccurate provider, it undoubtedly will result in a higher reimbursement. This can be noted as upcoding, an unethical medical billing practice that unfortunately contributes to the plaguing demise of today's medical system.

We apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow, in order to consistently meet and exceed our goals. We would appreciate the opportunity to speak with you about your experience. Please contact our *********************** at Phone: ************ or email address CFD-************************************************** to provide us with your information so we can address your concerns.

I'd say stay away from AdventHealth, but since they've bought out every other medical practice in Central Florida, it's actually really hard to find medical providers outside their network... The worst billing process I've ever experienced in my life. They miscode visits and you receive surprise bills from them, for which you're responsible. If you call the doctor's office to try to resolve it, they point you to a centralized billing department, who actually has no clue of what procedure you did and they refuse to help you. They won't bother calling the doctor or confirm - they send you to "Investigations" but nobody, I mean nobody, will actually take on your case... Before you know, you're receiving a bill from collections and your credit score gets impacted... In a nutshell, you can visit your doctor for an ear infection, they can bill you for appendicitis, you're responsible for the bill, unless you can prove otherwise... Good luck, and stay away from any doctor affiliated to AdventHealth if you want to have peace of mind with your billing....

We apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow, in order to consistently meet and exceed our goals. We would appreciate the opportunity to speak with you about your experience. Please contact our *********************** at Phone: ************ or email address CFD-************************************************** to provide us with your information so we can address your concerns.

**Horrible Experience - Avoid This Hospital at All Costs**My experience at this hospital was a nightmare. My autistic son split his head open at school, and urgent care directed us to this children's hospital for specialist care and sedation, given his condition. Upon arrival, the doctor was rude and dismissive, telling me they do not sedate children. When I requested a child life specialist, I was told they didnt have one. They applied numbing cream to my sons head, then left us waiting for nearly two hours. When they finally returned, they informed me they didnt have the staff to hold my son down, so I had to restrain him myself. After the staples were put in, they left us in the room for another hour, promising to bring pain medication. My son, confused and in pain, became physically violent because he couldnt understand why I was restraining him. To make matters worse, they gave him a popsicle without consulting me, which contained an allergen. This traumatic experience didnt end at the hospital. My son now requires additional therapy to address the behavioral issues caused by this treatment. **** also had to pay for several visits where no work could be performed due to his overwhelming fear. When it was time to have the staples removed, I returned, assuming the billing would be bundled. I spoke with a floor supervisor about our previous experience, it seems any complaints made on the floor are ignored. Despite my grievances, I received six separate bills from the hospital, urgent care, and physicians. Later, I learned I needed to open a case with risk management, which proved just as frustrating.Risk managements investigation was a joke. They claimed they dont offer sedation due to risks and apologized for not offering a child life specialist, ignoring the fact that they gave my son something he was allergic to. After months of trying to resolve this, the hospital sent my bills to collections. This was the worst medical experience of my life.

We apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow, in order to consistently meet and exceed our goals. We would appreciate the opportunity to speak with you about your experience. Please contact our *********************** at Phone: ************ or email address CFD-************************************************** to provide us with your information so we can address your concerns.

I had a Cardioversion August 2 and it was ok but when I received the anesthesia I felt a hard pain in my hand I dont know what happened it was my third Cardioversion and the last 2 Cardioversion I didnt feel some pain ,I would like to know why I fell that terrible pain thanks.***********************

We apologize for any inconvenience you experienced while at our facility.  It is through your valuable feedback that we have an opportunity to learn and grow in order to consistently meet and exceed our goals. We would appreciate the opportunity to speak with you about your experience. Please contact our *********************** at Phone: ************ or email address ********************************************************************************** provide us with your encounter information so that we can address your concerns.

Well I had an MRI on 7/9 and I am still waiting on the results. Tried calling multiple numbers over there but no action. Definitely not customer driven.

We apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow, in order to consistently meet and exceed our goals. We would appreciate the opportunity to speak with you about your experience. Please contact our *********************** at Phone: ************ or email address CFD-************************************************** to provide us with your information so we can address your concerns.