Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Reservations.com has 2 locations, listed below.

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  Reservations.com

  390 N Orange Ave STE 1605 Orlando, FL 32801-1675

• 

  Reservations.com

  85 Broad St # 29-106 New York, NY 10004-2434

Review Details

• Review fromMariko A

  Date: 05/22/2025

  1 star
  WATCH OUT! TRAVELERS!Our flight was cancelled at the ***************** on the night of 2/13 due to weather. We were exhausted and urgently needed a hotel room. I called reservations.com and booked stay at *****************. The customer service representative clearly told me that the hotel fee was $51.02 per room, with no additional charges.We stayed for one night and paid $51.02 to the hotel for each of the two rooms. However after returning home, I noticed an additional charge of $168.08 and $36.01 on my credit card. I reported it as fraud to my bank. Later, I was charged again and found out that the $168.08 was listed in the confirmation as the hotel fee, $36.01 was booking fee, and $51.02 was labeled as a resort fee, written far below the confirmation email in small print.This was very misleading. I specifically confirmed with the representative that the hotel fee was $51.02 with no additional ************ of experience: February 13, 2025

• Review fromAimee B

  Date: 05/22/2025

  5 stars
  ***** was very helpful and efficient. He explained everything and gave me a reasonable rate.

• Review fromOscar O

  Date: 05/21/2025

  5 stars
  Spoke to ******** very professional and a pleasure to speak to.

• Review fromClaude B

  Date: 05/20/2025

  5 stars
  ******* was particularly helpful as I was having difficulty with my phone and he was extremely patient in walking me through the reservation process. I commend him for all he did for us.****** *******

• Review fromShay W

  Date: 05/17/2025

  1 star
  They wouldn't move a hotel room date made by mistake by one night while I had no issues doing the exact same things with ********** Also the same room cost $40 more than **********

• Review fromBrad S

  Date: 05/16/2025

  5 stars
  **** was extremely helpful to work with. He did a great job fielding all my questions. Highly recommend him

• Review fromMabel T

  Date: 05/16/2025

  5 stars
  *** was great to work with and went the extra mile to find any promotions or discounts out there that could be used.

• Review fromChris G

  Date: 05/15/2025

  5 stars
  ******** was very helpful and eager with to help. It was a pleasant experience and easy booking. I really appreciate it.

• Review fromMegan C

  Date: 05/15/2025

  1 star
  I would have given him a zero star rating if I could. I did not even realize that I was booking through reservations.com as I thought that I was booking directly off the company website. When I contacted them to let them know that we would not be able to make the trip last minute because my fianc had gone into **************, and was in the ***, They were incredibly callous and heartless. Despite my stress, I remain calm, and requested to speak to a manager. The woman that I was speaking to hung up on me because she stated that I was being difficult by asking to escalate the matter. This company could not care less about its consumers. I was able to get the issue resolved through ********, but have yet to receive a response through this company because they do not care.

• Review fromCrystel B

  Date: 05/13/2025

  5 stars
  ********* was great to work with! My questions were answered and my reservations were booked in no time.