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Business Profile

Hotel Reservation

Reservations.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reservations.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Review Ratings

    2.57

    Average of 420 Customer Reviews

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    Leave a Review

    Review Details

    • Donna K

      Date: 09/19/2025

      ***** was Very courteous & professional. Pleasure speaking with him. Looking forward to my stay. He was nice enough to see the distance between the hotel and the medical facility I need to go to. And into my delight its only a couple miles away.. kudos to *****

      Reservations.com

      Date: 09/22/2025

      Greetings *****!

      We appreciate your kind words! We are thrilled to know ***** was able to exceed your expectations! Thank you for choosing Reservations.com!

      Kindly,

      ******* ******

    • Kelly S

      Date: 09/18/2025

      I thought his name was ******* but in squid layer mode and he did a wonderful job got me a better motel probably a four to five star motel on the same street for a dollar less and last night I spent three hours on the phone and got a two-star hotel that shouldn't even be on the reservation list ******* was wonderful professional understanding and took care of me in a wonderful way I appreciate his great customer service

      Reservations.com

      Date: 09/22/2025

      Greetings *****!

      Thank you for booking with Reservations.com. We are delighted to hear that ******* provided excellent service! We look forward to assisting you with your future travel plans!

      Kindly,

      ******* ******

    • Tracee S

      Date: 09/18/2025

      My agent was so knowledgeable so helpful and so patient. I just wanted to make sure I acknowledged him for his excellent customer service.

      Reservations.com

      Date: 09/19/2025

      Greetings ******!

      Thank you for reaching out and providing us with valuable feedback! We pride ourselves in customer service and are delighted to know we were able to hit the **** with you! We look forward to assisting you on your next adventure! Thank you for booking with Reservations.com.

      Kindly,

      ******* ******

    • doreen g

      Date: 09/17/2025

      She was very inccommodating and polite. Worked with me on check in time.

      Reservations.com

      Date: 09/19/2025

      Greetings ******!

      We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that our efforts resonated with you! We look forward to assisting you with all your travels and thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Pierre P

      Date: 09/17/2025

      We were told that the hotel had a shuttle to the airport and after I placed the reservation I called the hotel directly to be informed that they do not offer a shuttle. I am very disappointed with this service.

      Reservations.com

      Date: 09/18/2025

      Greetings Pierre,

      Your comfort and satisfaction are very important to us, and we sincerely appreciate the time you took to share your feedback. We have forwarded your comments to our team for review and improvement. We look forward to the opportunity to assist you again in the future and provide you with an even better booking experience. Thank you for choosing Reservations.com.

      Kindly,

      ******* ******

      ************************************************************

    • Cassandra B

      Date: 09/17/2025

      My agent did an awesome job getting me a hotel room. 10/10

      Reservations.com

      Date: 09/18/2025

      Greetings *********!

      We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that our efforts resonated with you! Thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Rosemary D

      Date: 09/16/2025

      ***** ***** was a great help in not only finding me accommodations but took care of all the booking arrangements. The Red Lion was booked for the night I wanted. Great service!

      Reservations.com

      Date: 09/17/2025

      Greetings ********!

      We take pride in our customer service, and it's always rewarding to know ***** ***** was able to hit the ***** We look forward to your future travels and assisting you with your travel plans! Thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    • Raymond B

      Date: 09/16/2025

      Patient, kind, and very knowledgeable. Should be employee of the month.

      Reservations.com

      Date: 09/17/2025

      Greetings *******!

      Quality and value are super important to us, so it's great to know we hit the **** for you! We look forward to assisting you with all your future travels! Thank you for booking with Reservations.com!

      Kindly,

      ******* ******

    • Rebecca O

      Date: 09/16/2025

      They were definitely deceptive by impersonating the Best Western direct hotel, which I was not happy about. My confirmation email came from Reservations.com Lodging and included U.S. pricing but also showed Philippine currencymajor red flag. When I called, I explained that I hadnt realized I wasnt booking directly with the hotel, and that their rates were actually higher than booking straight through Best Western. At first, they tried to charge me a one-night cancellation fee. I refused, told them I would be reporting fraud and filing with the BBB for their deceptive practices. Only then did they agree to issue a full refund - which they have.

      Reservations.com

      Date: 09/17/2025

      Greetings Becca,

      We thank you for your feedback and we have forwarded this information to our team for further improvement. We are happy to hear we were able to further assist you with a refund. We look forward to your future travels and stand by to further assist! Thank you for reaching out to Reservations.com!

      Kindly,

      ******* ******

    • Larry R

      Date: 09/15/2025

      The young lady was knowledgeable , efficient and polite.She seems like an asset a lot of businesses would want to hire

      Reservations.com

      Date: 09/16/2025

      Greetings *****!

      We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!

       

      Kindly,

      ******* ******

    Reservations.com is NOT a BBB Accredited Business.

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