Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reservations.com

  390 N Orange Ave STE 1605 Orlando, FL 32801-1675

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  Reservations.com

  85 Broad St # 29-106 New York, NY 10004-2434

Review Details

• Review fromAlvin L

  Date: 10/12/2022

  1 star
  They charged us twice for a hotel reservation. We kept calling for 3 months to get a refund of the overcharge, and they kept saying that the refund is on the way. We called the hotel to see if we could get a refund from them, but they said that they do business directly with Reservations.com, so any overpayment refund needs to come from them. In the end, we just need to write off our refund request as a lesson learned.

• Review fromPaul W

  Date: 10/11/2022

  1 star
  This company should be closed for deceptive business practices. Like many, I went on to the Marriott website to book hotel reservations and they intercepted by internet search with a sneaky, deceptive website intercept page that made them appear to be the Marriott business. Unfortunately, I booked my hotel reservation with them before I realized that I was using a third party. As I went to modify my arrival date, I realized just how bad they were. Any change would require me to lose my entire trip payment. Marriott was willing to help but this was not a Marriott issue. I think there should be grounds for a class-action legal suit based on the "change dates" they use to allow for modifying the reservations are all in the past. So if you booked a reservation today, you would have had to cancel that reservation two or three days before you made it, for the change to apply. This is fraudulent behavior as it would be impossible for anyone to change a reservation. I would like the Florida Attorney General to investigate this company. Every major hotel change will give you 24 hours to modify a reservation if you have made a mistake - but not this company. 5 minutes after I realized I made a mistake, it was too late. This is a major scam policy. Fraudulent behavior. I think the BBB should take this policy to court in all 50 states or on a federal court to eliminate this behavior. Their call centers are very well educated on this whole policy and are worthless. AVOID THIS COMPANY AT ALL COSTS. Angry note to follow...

• Review fromDouglas P

  Date: 10/08/2022

  1 star
  Thought I made a reservation with an independent hotel in Eugene, OR directly with the hotel. Turns out the SEO put the site "hotel name"/reservations.com at the top. I did not see this until I got the confirmation on my ****, with also showed a $37.95 "Service Fee". Called the hotel and they said, unfortunately, this has happened several times. So I cancelled through Reservations.com (a singularly horrible experience} and told the hotel they lost a booking. I then booked with a chain hotel (Hyatt). Reservations.com is a partner of Expedia.
  
  So, I will never use either site again. I had **** block the merchant number for both sites.
  
  This is how so many shadow organizations work. You do something you've done hundreds of times and get screwed. It now means all of us need to take extra time, researching even legitimate sites to ensure they are not part of something like this. As for complaining, it may make me feel a little better, but it will have literally zero impact.
  
  Oh, and like most people referring to this slimey site, I would give it zero stars if I could.

• Review fromHelen D

  Date: 10/02/2022

  1 star
  I just made a hotel reservation using reservations.com by cell phone either yesterday (oct 1) or the day before for a hotel in Chicago at Thanksgiving, almost 2 months from now. When I looked up the hotel cost at the hotel website today for the same 5 nights, the hotel's cost was $1000 less. I called reservations.com twice as they hung up once on me. I was very polite, but firm about my request to lower the price or cancel the reservation. They said both times (and I spoke with supervisors) that they can't give me a credit or cancel the reservation because i agreed to the price when I made the reservation. I asked for a fair price adjustment and they said they won't do it since I agree to the price at the onset. I feel they have very deceptive practices and have a very inflexible, noncaring policy. This is very unfair and they will not adjust the price. They know they are overcharging and inferred it's all my fault for agreeing to it, to begin with. When I spoke with Hotel Zachary, they said Reservations.com must have double charged me, but they didn't. Reservations.com just over-charged and won't offer any reimbursement to lower the cost to a reasonable amount.

• Review fromKimberly W

  Date: 09/23/2022

  1 star
  If I could give them LESS than 1 star I would! They charge extra exorbitant fees, have ZERO customer service, and leave you with NO way to recoup your money when dissatisfied with their horrible "product." I booked and cancelled within 2 minutes when I couldn't get a breakdown of their "taxes and fees." When I tried to stop the payment through my bank, I found out that they keep your money for 10-15 days because they leave it as pending until they can steal you blind! What a horrible scam! Now I am going to have to pay TWICE for this room, in addition to a fee for their service (which I wouldn't have minded, if it had been legit) as well as their ridiculous outrageous "taxes and fees" (which total to almost $100 in addition to the room cost!) They should be considered predators and thieves and be discredited! They should be made to return people's money!

• Review fromJanet C

  Date: 09/23/2022

  1 star
  This business is a SCAM. Their website is set up to mimic any hotel's website you are searching. They hide the fact you are on a third party website. Unfortunately I found out only because I had an issue at a Comfort Suite in Columbia, Tennessee on August 6. The hotel was ready to refund my the entire night due to an unfortunate accident. It was then we realized that when I searched for the hotel on my phone the previous day I actually clicked on Reservations.com and booked the reservation. The hotel tried for weeks to get my refund only to finally reach a human being who told them that I must speak to them in person. I then had to call and spoke someone on 9/13 who promised me that within 5-7 days I would have my refund. Today, 9/23, 10 days later I had to call over and over because there was no way to reach customer service. I had to pretend I was making a reservation so that I could talk to someone who could transfer me to customer service. I just sat on the phone for 31 minutes. The customer service representative claims there was an "error" in processing my refund. So, he resubmitted it and told me it will be another 5-7 days. Now I wait, again. I never use third parties for reservations. This is just one example why I never do. It takes good service out of the hotel's hands. It makes hotels look bad. ************** would have already taken care of the issue. Unfortunately I was duped like so many others on this site.