ComplaintsforNational Society of Leadership and Success

• Initial Complaint

  04/07/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was invited to apply for a membership in the NSLS as a student at ***********************. I received a flyer in the mail stating that due to my GPA, I had been selected. The flyer also claimed that as a member, I would have access to letters of recommendation and scholarships. There was a membership fee to join. I was very happy to pay the fee, believing that it made me a full-fledged member. After all, that is what the flyer lead me to believe. Here is where I will admit an error on my part. Instead of just reading the flyer, I should have researched this organization. But why would a college National Honor Society that had a picture of ***************************** as a member need further investigation? This is where they count on your naivety as a Freshman. The organization is very clever in their sales pitch with this flyer. Paying the membership fee does NOT guarantee that you become a full-fledged member! It was only after I paid that I was made aware of several other steps I needed to take to actually be eligible for induction as a member, and to qualify for the benefits that were advertised in the flyer. If you go to their website, it explains that the membership fee is actually to keep the organization funded. Not for your membership. So why wasnt that made clear on the flyer that I initially received?? Because they want your money, and are less likely to get it if they tell you the truth from the start! I have also found out that my 3.75 GPA meant nothing. Students with a 2.8 GPA received the invitation. They just make you feel special as part of the sales pitch. I have sent emails over the last several months with no reply. When I finally did get a reply from the campus contact, I was told my message had been forwarded and she assumed they had contacted me. Please do something about their advertising tactics. They are preying on naive, trusting students. They have probably made profit from those who have just given up. This is horrible.

  Business response

  04/17/2024

  Dear BBB Team,

  
  I am writing in response to the complaint filed by ********************* regarding her membership experience with the National Society of Leadership and Success (NSLS), as referenced in Case #********

  
  First and foremost, we appreciate the opportunity to address ****************** concerns and provide clarification on the matter.
  ********************* was invited to become a member of the NSLS at ***********************, and upon accepting this invitation, she gained access to all member benefits, including our leadership development program and various scholarships. It is important to note that the steps required for induction into our society were clearly outlined in the invitation she received.
  Despite our efforts to support ************** throughout her membership journey, including reaching out to her multiple times and scheduling meetings with her chapter leader, *****, ************** unfortunately missed these engagements. We have documented proof of these interactions and attempts to connect with **************.

  
  However, understanding her concerns and in an effort to address her dissatisfaction, we have made an exception to our standard refund policy and fully refunded ****************** membership fee, even though it falls outside of our usual 30-day refund window.
  We want to emphasize that the NSLS takes pride in delivering the services promised to our members, and we strive to ensure a positive experience for each individual who joins our organization. In this case, we believe we fulfilled our obligations by providing ************** with access to our member benefits and making an exception to our refund policy in response to her concerns.

  
  Enclosed with this letter, you will find proof of our interactions with **************, including copies of emails, meeting invitations, and any other relevant documentation.
  We hope this response provides clarity on the matter, and we remain committed to upholding the highest standards of service and integrity in all our interactions with our members.
  Should you require any further information or assistance, please do not hesitate to contact us.

  Sincerely, 

  ************************************

  Director of Member Experience

  
  

  Customer response

  04/19/2024

  I will accept the refund and move on from here, but would like it noted that all of these attempts to contact me by **** or anyone else did not happen until months after my initial complaint. You can make it look good now, but your organization failed miserably. I have everything documented, as well. The steps to induction absolutely were NOT outlined in the invitation that I received. It still sounds like double-talk to me. I pay for membership, but am still required to take these extra steps to be inducted? I was lead to believe that I was not eligible for anything until this induction was completed, so better communication is needed.

  Customer response

  04/19/2024

  Important to note that I have everything documented as well, and these interactions throughout my membership did not happen until months after my initial complaint. The steps to induction were absolutely NOT in the invitation that I received. You can make it sound good, but your organization failed miserably. I was lead to believe that I had no access to member benefits until induction was completed, so better communication is definitely needed.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer response

  04/19/2024

  I also received this communication where ************** states that I had access to most scholarships. She is saying I had access to all member benefits. So which is it? 

• Initial Complaint

  03/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was sold on the service and products of a gift box, and access to networking events. I had contacted them shortly after I had sent my money for the gift box about not recieving my package. They advised me that I have to wait until an orientation event to have access to the gift box I purchased and the networking events. I waited 2 years while in university, without any orientation events during my time at university. I am graduating soon, ans there are still no orientations set. I did not recieve my package, nor any of the services I was advertised. I contacted NSLS again, to which they responded that its been more than 30 days since I paid the money, so they are unwilling to refund me. I have already contacted my ****. Will be contacted all related fraud departments that have authority over this.

  Business response

  03/29/2024

  Dear BBB,

  
  I am ************************************, the Director of Member Experience at the National Society of Leadership and Success (NSLS). I am writing in response to the complaint filed by ************************* regarding a refund issue with our organization. We appreciate the opportunity to address **************** concerns and provide clarification regarding the situation.

  
  First and foremost, we would like to emphasize that at NSLS, we are committed to providing exceptional service to all our members. We take pride in our dedication to supporting our members in their personal and professional development journeys. Therefore, when ************ expressed dissatisfaction with his experience, we took immediate action to address his concerns and find a resolution.

  
  ************ joined NSLS on September 20, 2022, and had access to our program for a period of 30 days to evaluate its suitability. During this time, ************ had multiple interactions with our team, including two live chat sessions with our specialists, ***************************** and ******************. These interactions were aimed at assisting ************ in accessing the benefits of his membership, including orientation sessions, speaker broadcasts, and networking events.
  It is important to note that at no point during these interactions did ************ express a desire for a refund. Instead, our team members diligently worked to provide guidance and support to address his concerns and ensure he could fully engage with our program. Despite our efforts to accommodate his needs and offer solutions, ************ did not raise the issue of a refund until well after the designated refund window had passed.
  Furthermore, our Member Experience Support Manager, *****************************, personally reached out to ************ to discuss his concerns. ************ appreciated the outreach and informed ************** that he intended to retract his complaint. We believe this demonstrates our commitment to resolving customer issues promptly and effectively.

  
  To support our response and provide transparency, we are attaching proof of all interactions between ************ and our team for the BBB's review. We trust that this documentation will provide a comprehensive understanding of the situation.

  
  Nevertheless, in the interest of customer satisfaction and as a gesture of goodwill, we have decided to make an exception to our standard refund policy and issue a full refund to ************. We value his feedback and regret any inconvenience he may have experienced during his interactions with NSLS.
  We kindly request that the BBB contact ************ to confirm his desire to remove his complaint, as he expressed to our Member Experience Support Manager. We trust that this response adequately addresses **************** concerns and demonstrates our commitment to resolving customer issues promptly and effectively. Should you require any further information or clarification, please do not hesitate to contact us.

  
  Sincerely,
  ************************************

  Director of Member Experience The National Society of Leadership and Success
  

  
  

  Customer response

  04/16/2024

  The company has refunded me thanks to the mediation of the BBB

• Initial Complaint

  01/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I spent $173 to purchase a National Society of Leadership and Success membership. I completed several hours of training to finish my induction process and receive my stoles and cords for graduation. Upon completion of my classes, they were declined with no explanation. They kept my money, and I did not get anything in return. When I reported it to their customer service, they did not offer to resolve the issue and again did not explain. I was warned about this website as being a scam. I should have listened, but now I am dealing with all of the c*** to follow. This is my warning to everyone never to purchase a membership with the National Society of Leadership and Success. IT IS A SCAM!!!!

  Business response

  02/09/2024

  Dear BBB,

  
  I hope this message finds you well. My name is *********************************, and I am the Director of Member Experience with The National Society of Leadership and Success. I am writing to address the concerns raised by ********************** in her recent complaint regarding a refund issue. We take customer satisfaction seriously and appreciate the opportunity to provide clarity on this matter.

  Customer Information:*********************** ********************************************************************************** Daytime Phone: ************ E-mail: ********************************************************
  Complaint Involves:Refund Or Exchange Issues
  Customers Statement of the Problem:
  ************** claims to have spent $173 on a National Society of Leadership and Success membership and completed several hours of training for her induction process. She alleges that, upon completion of her classes, they were declined with no explanation, resulting in a loss of funds and no receipt of the promised stoles and cords for graduation. She further asserts that our customer service did not offer resolution and did not provide an explanation.
  

  Our Response:
  We take great pride in our legitimate Honor Society and have thoroughly investigated ****************** case to address her concerns. Here is a detailed timeline of our interactions.  She was issued a full refund,  and was provided with clear expectations regarding the denial of her SNT's.  We also offered additional accommodations.:
  01/27/24: ************** emailed with inquiries about receiving her graduation set and completing her induction steps.
  01/29/24: Specialist ******************* replied with the steps needed to complete induction before receiving the graduation set.
  01/30/24: ************** inquired about the approval of her SNTs, and Specialist ************************* verified the details, informing her that the SNTs needed to be resubmitted with the proper time frame.
  01/31/24: ************** expressed dissatisfaction with the time frame not being communicated earlier, and Specialist ******* provided a requested refund.
  02/01/24: A team member attempted to reach ************** via phone call and email but received no response.
  02/02/24: Our Team Lead reached out to find the best way to resolve ****************** concerns.
  02/08/24: A follow-up attempt was made via phone call, but no response was received.
  

  We have made several attempts to address ****************** concerns, offering solutions, explanations, a full refund and even offered exceptions if she desired to complete the program. However, our efforts have not resulted in a resolution due to the lack of response from ***************
  

  We remain committed to resolving this matter and providing ************** with the support she needs. We are open to further communication and collaboration to ensure her satisfaction.
  Please let us know if there is any additional information required or if there are specific steps we should take to address this matter through the BBB. We appreciate your assistance in resolving this issue.
  

  Sincerely,
  *********************************

  Director of Member Experience

  The National Society of Leadership and Success

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