Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Movers

Prime Line Vanlines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Movers.

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

3 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Andrew A

    1 star

    08/29/2024

    To Whom It May Concern,Please, never ever ever EVER....Go with this company!!! Here are the bullet points that makes it easier for you:-I moved from: ***********, ** to *******, ** -They ONLY Take cash (Zelle or ACH ONLY), which is a Red-flag!-They work in 3 Scamming/Sus teams (the person who takes the Initial Order ($1,700, for Me), the Pick-up Team($2,200, for Me), and the Delivery Team/Person ($1,600, for Me). Each team wants a Cash/Zelle/or ACH transfer ONLY!-The initial team Purposely mis-quotes the Square Footage (to have you pay more later)-They charge an EXTRA fee to Pick-up your items (they never disclose this hidden fee to you)-The pickup team was Super late (for me)-They Only breakdown your Heavy items...you, have to pack everything else in your home. EVERYTHING Else *NOTE, Getting their ***************** is going to Double Your overall Cost...if not, the ***************** ensures you get at least: $0.60 cents per pound (get coverage by your ************* company!!!)-Delivery guy got to me 3 days later than what he originally told me(Tuesday, got to me on Friday)-Items I was Missing: My King **** Mattress ($1,099), 8x10 Rug ($399), Dining Table and Chairs ($367), etc: total: $2,464 -My total for Reimbursement for my CLAIM (from *************** department...again, $.60 cents per pound) will be: $187 *NOTE: Whenever you move, you need to do 4 things: #1: Video/take pictures of EVERYTHING (pan the Camera Slow), #2: Stand at the Door and ensure EVERYTHING taken out of your home, has a Tag/Sticker corresponding to the Inventory Sheet/Bill of Lading, and #3: have a friend/spouse to help, and #4: Call YOUR insurance company and make sure you're Covered BEFORE you move. Get the: Missing AND Damaged items added to your policy!!! PLEEEASE DO!**If I could give this company Negative Stars, I Would!!!***Do NOT....Whatever you do....do NOT Go with this company!****I have 29 other websites to report them on... you Will read this same thread there!!!
  • Review from Kimberlee K

    5 stars

    08/13/2024

    They said one price and charged me another. They didnt give me any time notice for dropping my stuff off. They gave me a text at midnight saying they would be there to drop my stuff off by 8 AM. They are not a good business. Dont do business with them ever.
  • Review from Alison M

    1 star

    06/10/2024

    They only care about money! Each time I called they told a different price and wanted more money. Don't do business with them EVER!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.