Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This parking lot take reservations even when full, they make people park at the end where they dump trash with no lights and night or security on premises at night Its very dangerous place with broken sewer line and uncovered septic tank We had to walk on the leaking sewer water and drag our luggage It was too late to park somewhere else because of flight time I complained to front desk and they admitted its a trash area but had no idea what was going on there

  Business Response

  Date: 04/04/2025

  Dear *** ********,
  

  Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had during your recent visit to Omni Airport Parking. While we strive to provide all our customers with a safe, convenient, and reliable parking experience, we regret that your visit did not meet those expectations.

  
  We understand how frustrating it must have been to arrive and find the conditions you described. Although there may be occasional capacity challenges during peak times, it is never our intention to inconvenience our guests or place them in an uncomfortable situation. Your feedback regarding the lighting, cleanliness, and general condition of the area is extremely valuable, and we take these concerns seriously.

  
  Please know that we are actively working to improve our operations and ensure this type of situation does not happen in the future. We are addressing the issues you mentioned with our facility management and staff to make improvements.

  
  We would appreciate the opportunity to make this right. If youre open to further communication, please contact us directly at ******************************************************* so we can look into your reservation details and find a suitable resolution.

  
  Thank you again for your feedback. We are committed to doing better and hope to have the chance to restore your trust in our service.
  

  Sincerely,
  Omni Airport Parking Management Team

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was over charged by this parking facility as we came to get our car after being picked up by the airport. The agreed upon price was $8,99 per night and we were charged $15.99 per night, more than the actual airport parking charges. When we asked what the discrepancy was the salesperson said we were being charged the in person rate, not the online rate we were supposed to have. We asked what the I. Person rate was and she said $12.99, which is still way less. Than we were charged. When we pointed out this was still $30 less than the current charge she said well the rest is taxes. That does not add up l. When I told her this she said too bad, we have you car. Do you want to leave? . This should be illegal. Its extortion .

  Business Response

  Date: 01/27/2025

  Mrs. Pearlman 

  The lot rate is ***** per day inclusive of tax he stayed for 6 days the amount charged its correct. The 8.99 per day rate is for customers that booked on the webpage. 

  No refund is due in this case. 

  Regards 

  Omni Team 

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For starters, the property is poorly maintained with potholes and dirt roads. I was parked the furthest spot away possible, although a janky vehicle picked me up and dropped me off so I didnt have to walk. Cars were parked any way they could fit them in. They clearly jam as many vehicles that are willing to park at their rundown facility. The customer service is poor as the woman when I arrived was not clear in her instructions and could have cared less about welcoming me and giving me clear directions. Airport shuttle took more than 20 minutes to get to me at ***. When I returned, the shuttle driver gave no directions but the inside staff, who were too busy talking to each other and on their phones to be attentive, just told me to go wait outside. I had to flag down a driver to get a ride. Upon getting to the back of the property, it was massively flooded. Were talking cars sitting in water. No possible way to walk the lot and keep your feet dry. The driver was very hesitant to drive the car through the water to get to mine. After the whole ordeal and getting my bags I had to leave up front, I went to exit and was charged an extra $15.23. I went inside and was shunned for being late as my flight was delayed. Even though I dropped my car off in the morning and had to pay for an extra day since the pick up time was later in the day (which is understandable), because I was more than one hour late, I was charged an entire day at their outrageous rate. I argued this and was shut down again because I was late even though I paid for an extra day and still had 12 hours left in that extra day, it doesn't matter to them. Whatever time you declare to return is the time they hold you to. If you dare park here, always book in 24 hour increments to avoid this nasty scam. I told them it was my first time parking there and my last. They shrugged it off saying everyone says that.

  Business Response

  Date: 01/02/2025

  Mr. King 

  Thank you for contacting us!

  In order to move forward we need you to provide the original confirmation for parking with the dates and times booked and the last 4-digits of the credit card used at the exit gate. 

   

  Regards 

  Omni **************** Team

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22749325
  
  I am rejecting this response because a resolution has not yet been reached.

  The confirmation drop off was scheduled for 12/23/24 10:30am and the confirmation pick up was scheduled for 12/30/24 6:00pm.

  The last four of the credit card used was 5581. 
  
  Sincerely,
  
  **** ****

  
  

  Business Response

  Date: 02/07/2025

  Mr. King 
  

  Thank you for contacting us!
  

  In order to move forward we need you to provide the original confirmation for parking with the dates and times booked, order number or reservation ID  and the last 4-digits of the credit card used at the exit gate.

  You must Attach the confirmation email to your response for us to verify accuracy. 

  
  Regards 
  Omni **************** Team

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22749325
  
  I already sent in correspondence that the confirmation drop off was scheduled for 12/23/24 10:30am and the confirmation pick up was scheduled for 12/30/24 6:00pm. The last four of the credit card used was 5581. I have attached a PDF of the confirmation email.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 02/13/2025

  Mr. King 

  Our exit gate did not register a charge on a credit card ending in 5581. Please verify and provide the correct card information. 

  Customer Answer

  Date: 02/16/2025

   
  Complaint: 22749325
  
  I reviewed my Discover statement for card ending in ************************************************************************** 8549.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 03/03/2025

  Mr. King 

  We have refunded the charge back to your card ending in 8549

  Merchant Date: 2025/03/03 10:19:28 US EST User Date: 2025/03/03 10:19:28 US EST

  Response: APPROVED 
  Transaction Approved Amount: ***** (USD)
  Authorization Code: *****P Ref: 00000002487ec777

   

  Regards

  Omni Customer Service Team 

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my car here from Nov. 14 - 17th. The parking lot is a mess, ill-lit, and dangerous. But more than that, I waited for 45 minutes at the airport when they said a shuttle arrives every 20 minutes. Im a reasonable guy and I understand things happen (hell, I used to live in ********!). But after reading reviews on ****** I realized how horrible this place is. Cars have been damaged and people regularly wait 1+ hours to get picked up. Id like a refund and for this place to be closed down

  Business Response

  Date: 11/18/2024

  Mr. Carlson 

  Thank you for contacting us!

  We apologize for the extended wait time for the courtesy shuttle. Please advise if you encountered additional charges at the exit gate? If, you did get charge please provide the last 4-digits of the credit card used to pay at the exit gate. 

   Regards, 

  Omni Team

   

   

  Customer Answer

  Date: 11/18/2024

  I was not charged additional at the gate. But their website and the woman on the phone said it should be around 20 minutes. There was no traffic at that time of night so they should have been there. But they were not. Thus, Id like a refund. 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22569999
  
  I am rejecting this response because: I was not charged anything additional at the gate. But the website says a shuttle comes about every 20 minutes, which it did not (and the woman on the phone said 5 minutes, which was also not true). And there was NO traffic at that time of night, so that is not an excuse either. Plus, the parking lot was dangerous, there were no signs directing me to the exit, and no lights in the parking lot. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/19/2024

  Mr. Carlson 

  We charge for parking the vehicle in our safe and secure facility.  The shuttle is a courtesy service which means you did not pay for it the time frame in which it picks up varies depending on many factors like traffic etc., you were not charged at the exit gate therefore, the request for a refund is not justified. 

  Regards 

  Omni Team 

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22569999
  
  Your whole service is safe car parking (which you don't have: no signage on how to get out, dangerous paving, no lighting in the back lots at night) and transportation to the airport and back. Those were the services rendered and those are the services I paid for. Your silly argument that I only paid for one and the other was complimentary is ignorant and deceptive, to say the least. And there was no traffic at the time, I checked. I'll be contacting the city and the attorney general to report deceptive business practices.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/20/2024

  Mr. Carlson 
  

  At Omni Parking, our charges are solely for the safe and secure parking of vehicles within our facility. The shuttle service we provide is offered as a courtesy to assist our customers but is not a paid part of our ********************** service. As such, shuttle timing may vary based on factors such as traffic and other operational considerations.

  We have confirmed that no charges were incurred at the exit gate. Since the parking service was utilized as agreed, and the courtesy shuttle is not a chargeable service, we find that a refund request is not applicable in this situation.

  We strive to maintain high standards of service and appreciate customer feedback to help us improve. 
  

  Thank you for your understanding.
  

  Regards 
  Omni Team

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22569999
  
  My suggestion would be don't be such a bad business with false advertising. You know, basic integrity?
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I arrive, I was told to drive my car back on to the dirt road which seemed to be half a mile back and find a place to park and then walk back to the office where I would catch the shuttle. I found a parking space on the dirt road and walked back to office as instructed which I felt was very unsafe especially for a woman alone walking in the dark morning hours. When I returned 1 week later I could not find my car, it so happens that they booted my car and towed it back in the very back and charged me an additional ****** to get the boot off my car. (They said I had parked in a spot that was a entrance/exit, there were no signs indicating that the spot that I parked in was anything other than a dirt road, where another car was parked to the left of me. (They just told me to find a spot to park on the dirt road area). They should have signs/cones or something displayed with instructions. Not only was I charged the $47.79 to park, I was also charged $****** to get the boot off my car. Another concern was the dirt road were flooded with water and very deep in areas that made it difficult to get in and out. By the time I got in my car my feet/shoes/socks were soaked. I would not give this business any stars, and I would not ever recommend anyone to park their vehicle at Omni Airport Parking. The customer service that I received was horrible.

  Business Response

  Date: 10/17/2024

  Dear Mrs. **************** understand your concerns regarding the charges; however, it's important to note that your vehicle was parked at the entrance to the gravel lot, which caused disruptions for both our staff and customers. Our team member never indicated you to block what was clearly an entrance/exit. Unfortunately, due to the need to have your vehicle towed to clear the way, the charges were necessary and justified. As such, we are unable to offer a refund.
  
  Thank you for your understanding.
  
  Sincerely,  
  Omni **************** Team  
  

• Initial Complaint

  Date:01/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AirportParkingReservations.com- **************** December 31, 2023 Hello,Any change to your itinerary may result in additional charges, payable directly to the parking operator, since your reservation receipt was calculated using your chosen dates and times.We have no control of what the lot charges when you stay longer than what is listed on your reservation.Sincerely,****** AirportParkingReservations.com ------------------------------------------AirportParkingReservations.com- **************** December 31, 2023 I was about to write a harsh review, but thought I would give you a chance to clear matter...Booked reservation # ******** for 12/21/2023 through to 12/27/23 was charged $63.49 total. My return flight on Delta was sold out and I had to extend my stay for one more day and returned on 12/28/23. To my amazement, I was charged an additional $30.46 How can that be? I would have expected an additional rate equivalent to a one day charge plus service/taxes. Please correct this. I am a frequent traveler and have booked consistently with OMNI, but am now thinking other parking spots. So if not corrected you will lose a frequent customer and a harsh online review. Please correct.

  Business Response

  Date: 01/04/2024

  **************

  Omni provides guests with a 2-hour grace ****** for bookings made on www.omniairportparking.com and 1hr grace ****** for bookings made on a 3rd party website free of charge from the indicated exit day and time after that you are charged $15.23 for the rest of the day and 15.23 for each additional day. Payable upon exiting the lot. We also have signage at the lot that indicates this information. 

  Unfortunately, no refund is due. 

  
  Regards,
  Omni Team 

  Customer Answer

  Date: 01/07/2024

  Hello, I appreciate your prompt response.  You indicate that your policy is wrriten on a notice board on your parking lot.   However wnen checking into the ******** does not get out of the car .  We check in by scanning the code printed on our receipt at a post outside your lobby.  Then go into the parking lot  and park the car.  come back and catch a shuttle.  So done properly no one reads what may be on a notice in your lobby.  By the way I who am a frequent traveller love this system of check in and again similarly check out by scanning the code at the gate whilst exiting.  My printed contract has no reference to the additional charges when extending beyond the reserved period.  I automatically and logically assume daily rates would apply.  However your $30 charge for a day's overstay is not reasonable.  Please reconsider.  Thanks

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to park and a worker told me it was ok to park where I parked, I then asked him do they need to see anything? He asked to see my receipt and I showed him from my phone he said it was ok and I should get in the bus, I did with my children, he then High five his friend which I’m not sure what it was for and I got into the bus with my children. I came back from the airport only to see that they put a clamp on my car and I was forced to pay an additional $50 to remove the clamp from my car. The worker told me it was ok to park there when he knows it’s not. This is unfair and I would like my money back. I tried to get a hold of a manager and of course no manager on duty. I just need my money back. Please help me with this.

  Business Response

  Date: 11/22/2023

  Dear Mrs. *******

  
  We wanted to address the recent charge concern you raised regarding your visit to our parking facility.
  

  Upon reviewing the situation, it appears you were confused about the designated parking area. Note: The car rental parking spaces are located before the parking entrance and our entrance is clearly marked (See attached image)

  Our employees (valets) would never indicate that parking in the front area was permissible. Omni is not allowed to use those spots since they belong to Green Motion Car & Van Rental.

  Additionally, it's important to note that scanning the QR code is a crucial step to initiate the parking process and that the machine is in the parking entrance which you never went through.

  Since you parked in the incorrect spot the vehicle was booted and considering all the factors mentioned before, the parking charge for the boot was applied correctly. We understand the frustration this may cause, but unfortunately, we are unable to process a refund in this instance.
  

  We appreciate your understanding in this matter.
  

  
  Best regards,
  Omni Customer Service Team

  Customer Answer

  Date: 11/29/2023

  
  Complaint: ********
  
  I stand by my decision as well, you can not tell me that your employee did not advise me that it was ok to park in the spot I parked, HE DID!  he even asked to see my receipt and I showed it to him. I asked if it was ok and he said Yes!! It was a tall guy more Indian with an accent, he saw my car and my receipt and indicated that it was ok and we should get in the bus. I’m standing firm on my decision. Your employee said it was ok, your employee did! I don’t like to be a pain but from the mere fact that you’re telling me that your valet driver would have never told me that it was ok to park in the incorrect spot, when that’s what he did I can not accept this. I was treated unfairly. 
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/29/2023

  Dear Mrs. *******
  
  We stand by our decision, our team addressed the recent concern you raised regarding your visit to our parking facility. Please note we do not have an indian employee and the valets for Omni Airport Parking are located below the canopy where it says Parking drop off.
  

  Again,since you parked in the incorrect spot the vehicle was booted and considering all the factors mentioned on the previous response, the parking charge for the boot was applied correctly.
  

  We understand the frustration this may cause, but unfortunately, we are unable to process a refund in this instance.
  
  
  Best regards,
  Omni Customer Service Team

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to the airport parking and pre paid. As I was leaving I couldn't get out of the gate without paying $15.23. I went to the desk to ask what was going on. The desk was not worried about me, they were only worried about people that were with ***** ****** the car rental place. Finally, the front desk told me they didn't deal with Omni, and walked me outside to speak with someone out there. I told them yes I was late as I waited over 20 minutes for the van to pick me up and after they picked me up we had to go to terminal B to pick others up. I was informed if I had to wait it wasn't their fault it was due to traffic, and I asked how was that my fault, the guy said because that is the way it was. I went back inside to buy a drink and then asked for a receipt and the woman rolled her eyes and asked me "you want a receipt for a $2 drink?" I said yes I do. She throw a piece of paper down and told me to put my email address on it, and she would send it to me, still haven't gotten it. I then wanted a receipt for me paying at the gate, and a guy told me I couldn't park where I parked and then started cussing at me. I didn't think it was to much to ask for a receipt as I spent my money, that I shouldn't have had to spend, nor do I think I should've been cussed at. It wasn't my fault that the van was late and then had to run to different terminals, and then wait for over a 1/2 hour to get service. I am requesting my $15.23 to be reimbursed for their lateness, and rudeness. There should be someone to help people as they come into the office. I paid more for their lateness than I paid for the whole three days there. They should also not have cars or trailers parked behind cars, making it difficult to get your car out of your parking space.

  Business Response

  Date: 09/19/2023

  Dear Mrs. *** 

  Thank you for contacting us!

  Our team would like to investigate this matter please provide the original booking email to include the dates/times and the last 4 digits of the credit card used at the exit gate. 

   

  Regards,

  Omni Team 

  Business Response

  Date: 09/21/2023

  Mrs. Nix

  We apologize for the way you were notified that you were not not allowed in a certain area and the fact that the email receipt for the purchase at the cafe was not received.

  Regarding the charged accessed; The booking you made through GlobalAirportParking.com was scheduled as follows:           

  
  Check-in        :           Sep 11, 2023 04:00 PM
  Check-out     :           Sep 15, 2023 04:00 PM
  
  You left the lot on: Sep 15, 2023  at 21:37 pm (5.5 hrs late)
  
  On the terms of the voucher that you received from Global it indicates the policy for collection under ACCESS; Please note the OMNI Airport Parking provides a 1-hour grace period to exit after the indicated reservation time, and after that, you will be charged $12/day plus tax at the exit gate.
  
  You were charged correctly, the credit card ending in **** was swiped on 9/15/2023 at 21:37 pm, the charge was 15.23 which includes the tax. No refund is due in this case. 

  See attached picture with time stamp.

  
  Regards, 
  Omni Customer Service Team 

  Customer Answer

  Date: 09/21/2023

  
  Complaint: ********
  
  I am rejecting this response because I was cussed at, yelled at in my face.  And that's what you have to say
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:11/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made and paid for a parking reservation at Omni Airport Parking for the Thanksgiving holiday period 11/24/2022- 12/1/2022. I made this reservation online on 11/22/2022 on the website " ******************************". My credit card posted the charge on the 23rd. We arrived early on the 24th to find a long line of cars.The lot was blocked by two rude gentleman who plainly said, "**** you" to our reservations. We were in a panic as we knew it was Thanksgiving, all the lots were full, and when we checked the websites we saw that Omni was running a scam- it was still advertised as " Open" for $29 a day. This explained the continuing long line of cars at their lot as people thought they had a reserved and paid for spot. Who knows how many people missed their flight in the chaos and how many of us will actually get a refund. I paid $99.60 total- $79.92 parking, $6.49 service fee and $ 13.19 in taxes.

  Business Response

  Date: 01/11/2023

  Business Response /* (1000, 5, 2022/12/02) */ Dear Mr.********** We apologize for the inconvenience you encountered at the lot. Please go to the webpage you booked from www.AirportParkingReservations.com to cancel your reservation directly with them and request a refund from their Help page, by pressing contact us. You will need the confirmation number. Regards Omni Customer Service Team Consumer Response /* (3000, 7, 2022/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Getting reimbursed is not the major issue. Of course the booking company immediately refunded our payment. The issue is that this parking facility intentionally overbooked their lot and continued to do so for days after the lot was full. This was evidenced by the line of cars in front of us and behind us that were also turned away, presumably all with reservations for the long holiday weekend. Naturally we immediately went online to find other parking and which lot comes up first with available parking and still taking reservations (and payments) - OMNI Airport Parking. The inconvenience and stress this caused to unsuspecting customers shows a complete lack of concern by management for customers. A flight to catch, personal plans made and no available parking anywhere due to it being a holiday weekend. And the vulgar language used by the two male attendants stationed at the road telling everyone the lot was full further emphasizes their lack of any concern for the hardship their actions caused to customers. I can only imagine why they did this - perhaps hoping overbooked customers would not request a refund or perhaps it is simply non-caring, non-ethical management. Regardless - NEVER AGAIN will I park at OMNI Airport Parking. Business Response /* (4000, 9, 2022/12/13) */ Dear Mr.********** Again we apologize for the inconvenience you encountered at the lot. However, your statement is false we did not overbook the lot on purpose this situation was unexpected. Regards Omni Customer Service Team

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising and services non rendered. Their website allows you to make a "reservation" online at any time in advance. Reservation is in quotes because it is not a reservation, even though you pre-paid and they took money out of your account. In practice despite the wording on their site; they allow anyone into the lot until its full, and will then turn you away at the gate even if you pre-booked a pre/paid reservation. I was turned away with my pre-booked reservation. Likewise, the "reservations" allow you to book times in which the lot is closed and there is no staff present - something I learned from other recent reviews of the company. I would like to see either the business remove these fraudulent reservations - which again, aren't reservations, they will not provide the service you pre-paid for and sell to people that showed up the day of. Or fix the system so it's functional and the services you paid for, are guaranteed to be delivered (perhaps by simply capping the amount they give out). But for now offering parking reservations is false advertising and a lie. I was promised a refund but with a 7 day turn around time which is frankly unacceptable considering they did not provide the service they sold me.

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/01) */ Dear Mrs ***** We apologize for the inconvenience you encountered. Our team already refunded the amount of $61.69 on 11/24/2022 for the order****** See the attachment Regards Omni Customer Service Team