Customer ReviewsforOMNI Airport Parking Orlando

I prepaid on line to park my car from Friday 26th May to Sunday 4th June > I was gone until Tuesday 30th June, but due to a family crisis I had to cut my trip short and return home. I called for pick up and they took over one hour to pick me up, Upon arriving at the parking facility I realized there was no customer service representative on site., I proceeded to call the customer service number that I had and explained the situation, the person on the other end told me there is no refund due to any circumstances> In my opinion this company is ripping off consumers because they know there is no repercussions for their shady business practices.' I had train and plane reservations and after I explained my situation I got refunded from those other companies' shame on you GLOBAL, OMNI WILL NEVER USE THIS COMPANY AGAIN OR REFER THEM TO ANY ONE. WATCH OUT PEOPLE FOR THESE COMPANIES THAT JUST EXTRACTS, AND EXTRACTS FROM CONSUMERS.

Thank you for taking the time to share your feedback about our cancellation/refund policy. We appreciate your input and value your perspective as it helps us improve our services. We understand that our policy regarding cancellations and refunds may seem strict, but it is designed to ensure fair and consistent treatment for all our customers. As mentioned in our policy, sales orders can be refunded in full if they are canceled 7 days or more in advance. This timeframe allows us to effectively manage our resources and offer availability to other potential customers. We recognize that unforeseen circumstances may arise, and we empathize with any inconvenience caused by the inability to receive a refund for reservations made within 7 days of the arrival date. However, our policy is explicitly stated to set clear expectations for all customers, and it applies regardless of the circumstances. This approach enables us to maintain a high level of service and efficiency for all our valued patrons. Please be aware that early termination of services also falls under our policy, and we regret that we are unable to provide any refund or credit in such cases. We genuinely appreciate your understanding and hope that you will consider our services in the future. If you have any further questions or concerns, please feel free to reach out to our team at [email protected]. We are here to assist you in any way we can. Thank you once again for your feedback and for choosing Omni Airport Parking.

I recently made reservations, though you, to park at Omni Airport Parking for 8 days, starting on 1pm, 5/16/2023.My flight brought me back to Orlando at 4 pm, and I was hoping the shuttle would pick me up and get me back to the parking lot by 5pm. There was a delay at the airport, had to wait for luggage 2 hours. The shuttle was ready and I got o the parking lot by 6:30pm. When I tried to exit, the machine said I owed $12.99. I paid for 8 days, my car was only in the lot 7 days and 6 hours. The receipt says I paid for 8 days. I talked to the manager, He kept saying "beautiful, beautiful, you were supposed to be out of here by 5pm" , I told him I paid for 8 days, and my eight days were not up. Again with the "beautiful, beautiful" "what time did you say you'd be out of here". He said this to me at least 5-6 times. In the end, he said I had to pay $12.99 or I wasn't going to get my car out of the lot. I felt coerced into paying the fee and very intimidated. I asked for a receipt and was told it would be emailed to me. Its been 2 days, no receipt, but I did notice 3 $15.23 pending on my credit card. This is not right, I paid for 8 days, I was spoken to very disrespectfully, and condescending manner, and forced to pay this fee. I have used your reservation services before, often at Omni, and had no problems. This type of treatment and attitude is unacceptable.

Thank you for your feedback! We received your complaint and since then we have emailed you three times on 5/26, 5/29, and on 5/31 of 2023. Our team advised we needed the original booking confirmation and the last 4 digits of the card swiped at the exit gate to investigate. We received the booking but you have yet to send the 4 digits of the card used at the exit gate therefore, we have been unable to do anything for you. Please contact us back at [email protected] same email we have been communicating on and provide the information we requested so we can move forward.

Somehow I didn't receive the last 2 emails.. Thank you for following up. The $15.23 was refunded, thank you very much. I'm sorry I had this unfortunate incident with this man who said he was the manager. I have used Omni parking many times in the past with no problems. Everyone ,from the check-in person to the shuttle drivers have been very pleasant.

After calling Omni that my flight was delayed and i was going to be a little late in picking up my car...made it down to pick up area right before 2, called several times left messages no return calls....had to take a taxi to omni to pick up my car 29$ later...get there exit is blocked with Omni van...could not get out..called left several messages (8) no return call...had to sit in my car alone in the middle of this parking lot scared to death...until they opened up again at 4am to let me out and that was another story...this has been the worst experience of my life....cried & prayed myself through until 4am all i csn say is my Lord covered me and kept me in that lonely parking lot for all that time....hoping to see someone hurry through that gate to let me out so I can go home...time to find another parking location....communication customer service non existent experienced it first hand! Sitting here I can't believe it! VERY UNHAPPY UNSATISFIED CUSTOMER ??

Thank you for sharing your experience with us. Regarding your order 53376 scheduled pick-up for scheduled pick-up for 04/03/2023 at 10:30:00 PM. We sincerely apologize for any inconvenience caused by the unavailability of our shuttle service after our closing time. At Omni Airport Parking, we operate from 4:00 am until 2:00 am the next day, with our shuttle leaving the airport approximately 15 minutes before our closing time. Regrettably, if a customer fails to take the shuttle before closing, it is beyond our control to provide transportation or service beyond that time. We understand that this situation caused an issue for you, and we apologize for any inconvenience you experienced. Our team strives to provide the best possible service within our operational hours, and we regret any inconvenience caused by the limitations of our shuttle service. We value your feedback and will take it into consideration as we continue to improve our services. If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your understanding and hope that you will consider using our services in the future. Thank you for your feedback and for choosing Omni Airport Parking.