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Customer ReviewsforOMNI Airport Parking Orlando
10 Customer Reviews
- Date
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Review from Christine A
1 star07/15/2024
I paid for a 3 day parking space at this company and when we arrived we had to park all the way in the back dirt area. Then the shuttle had us wait an additional 25 min. to get to the airport and almost made us miss our flight. Upon return we arrived at the airport at 1:20 am and immediately called Omni for pick up and they said they would be there in 15min. And dos not arrive until an hour in a half later after ******************************************* if I didnt like waiting I should have read the reviews before booking. When we went to pick up the car they then added an additional $15 to leave the parking lot although we paid for 3 days and was there within the grace ****** of the 2 hours permitted by their company sign. I put in for 2am. Pick up and they dropped us off at 3:43am. These people are criminal. There was No staff on site and when I called today to speak to a manager I was told they are not available.Review from Rucelis L
1 star01/02/2024
I been using Omni Parking for the last 4 years and never had a problem until now. I purchase my spot on the same day and was accepted and parked with no problems. At my return at 12:AM me and another group waited an entire hour for a shuttle and not one on sight. I ended up taking a taxi at 1:15AM paid $25. There was nobody to take me to my car so I dragged my 2 luggage up til the very end of the parking lot, dropped my luggage when got to the rocky no asphalt ground and walked some more to get my car. It was cold and dark and empty no one around. Finally I got my car, picked up the luggage that I left on the asphalt road. Then I couldn’t get out because the QRI code didn’t work at the gate. Then finally I saw a shuttle arriving with the group that was waiting, a complete 1:30 hour late. A man came out of the office and opened the gate with a beeper to let me out. Finnaly I was out around 2:AM. !!!!!! Completely unnecessary.Review from Diana Z
1 star12/29/2023
We arrived on Christmas Eve with a valid reservation and they said that the lot was full and would not honor it even though we booked parking for this period on July 11 th.It was prepaid . We are elderly and scrambled to find parking so we wouldn’t miss our flight we paid 4 times more because of the timing for the Christmas!Review from Cheryl S
1 star12/26/2023
Don't do it! The staff may be nice, but the company gouges you, with zero customer service. I reserved parking for $5.99 a day ($69) for Dec. 16-25, which was fine. But when I needed to fly out a day early and add a day of parking, their single QR code system wouldn't allow that. I had to cancel my rez and make a new one, which was inconvenient but fine. What wasn't fine is they canceled my rez without telling me the price had increased to $9.99 a day ($122). So they essentially charged me $53 for one day! They should have honored my original price and charged me $9.99 for only the added day. I called them, but wasn't allowed to speak with anyone about a refund. I emailed several good arguments for a $50 refund, but only received a couple of curt "no refund" emails and then no response after that. When I arrived at MCO on a deadly quiet Christmas night, I waited 40 minutes for their shuttle while I watched The Parking Spot van come and go 4 times and others 2-3 times. To add insult to injury, they had parked cars in a perpendicular line directly behind all the self-park cars on the outer edge of the lot. I had to wait 10-15 mins. while they searched for keys and moved the car blocking mine.Review from Darryl W
1 star10/15/2023
The price is reasonable but they don't like to leave for the airport unless the van is full. Now been waiting for 35mins on shuttle pick up to return to my car. I wouldn't recommend to use this shuttle service!Review from maureen C
1 star05/31/2023
I prepaid on line to park my car from Friday 26th May to Sunday 4th June > I was gone until Tuesday 30th June, but due to a family crisis I had to cut my trip short and return home. I called for pick up and they took over one hour to pick me up, Upon arriving at the parking facility I realized there was no customer service representative on site., I proceeded to call the customer service number that I had and explained the situation, the person on the other end told me there is no refund due to any circumstances> In my opinion this company is ripping off consumers because they know there is no repercussions for their shady business practices.' I had train and plane reservations and after I explained my situation I got refunded from those other companies' shame on you GLOBAL, OMNI WILL NEVER USE THIS COMPANY AGAIN OR REFER THEM TO ANY ONE. WATCH OUT PEOPLE FOR THESE COMPANIES THAT JUST EXTRACTS, AND EXTRACTS FROM CONSUMERS.OMNI Airport Parking Orlando Response
06/09/2023
Thank you for taking the time to share your feedback about our cancellation/refund policy. We appreciate your input and value your perspective as it helps us improve our services. We understand that our policy regarding cancellations and refunds may seem strict, but it is designed to ensure fair and consistent treatment for all our customers. As mentioned in our policy, sales orders can be refunded in full if they are canceled 7 days or more in advance. This timeframe allows us to effectively manage our resources and offer availability to other potential customers. We recognize that unforeseen circumstances may arise, and we empathize with any inconvenience caused by the inability to receive a refund for reservations made within 7 days of the arrival date. However, our policy is explicitly stated to set clear expectations for all customers, and it applies regardless of the circumstances. This approach enables us to maintain a high level of service and efficiency for all our valued patrons. Please be aware that early termination of services also falls under our policy, and we regret that we are unable to provide any refund or credit in such cases. We genuinely appreciate your understanding and hope that you will consider our services in the future. If you have any further questions or concerns, please feel free to reach out to our team at [email protected]. We are here to assist you in any way we can. Thank you once again for your feedback and for choosing Omni Airport Parking.Review from C. m.
1 star05/25/2023
I recently made reservations, though you, to park at Omni Airport Parking for 8 days, starting on 1pm, 5/16/2023.My flight brought me back to Orlando at 4 pm, and I was hoping the shuttle would pick me up and get me back to the parking lot by 5pm. There was a delay at the airport, had to wait for luggage 2 hours. The shuttle was ready and I got o the parking lot by 6:30pm. When I tried to exit, the machine said I owed $12.99. I paid for 8 days, my car was only in the lot 7 days and 6 hours. The receipt says I paid for 8 days. I talked to the manager, He kept saying "beautiful, beautiful, you were supposed to be out of here by 5pm" , I told him I paid for 8 days, and my eight days were not up. Again with the "beautiful, beautiful" "what time did you say you'd be out of here". He said this to me at least 5-6 times. In the end, he said I had to pay $12.99 or I wasn't going to get my car out of the lot. I felt coerced into paying the fee and very intimidated. I asked for a receipt and was told it would be emailed to me. Its been 2 days, no receipt, but I did notice 3 $15.23 pending on my credit card. This is not right, I paid for 8 days, I was spoken to very disrespectfully, and condescending manner, and forced to pay this fee. I have used your reservation services before, often at Omni, and had no problems. This type of treatment and attitude is unacceptable.OMNI Airport Parking Orlando Response
06/09/2023
Thank you for your feedback! We received your complaint and since then we have emailed you three times on 5/26, 5/29, and on 5/31 of 2023. Our team advised we needed the original booking confirmation and the last 4 digits of the card swiped at the exit gate to investigate. We received the booking but you have yet to send the 4 digits of the card used at the exit gate therefore, we have been unable to do anything for you. Please contact us back at [email protected] same email we have been communicating on and provide the information we requested so we can move forward.Customer Response
06/14/2023
Somehow I didn't receive the last 2 emails.. Thank you for following up. The $15.23 was refunded, thank you very much. I'm sorry I had this unfortunate incident with this man who said he was the manager. I have used Omni parking many times in the past with no problems. Everyone ,from the check-in person to the shuttle drivers have been very pleasant.Review from Maria A
1 star04/04/2023
After calling Omni that my flight was delayed and i was going to be a little late in picking up my car...made it down to pick up area right before 2, called several times left messages no return calls....had to take a taxi to omni to pick up my car 29$ later...get there exit is blocked with Omni van...could not get out..called left several messages (8) no return call...had to sit in my car alone in the middle of this parking lot scared to death...until they opened up again at 4am to let me out and that was another story...this has been the worst experience of my life....cried & prayed myself through until 4am all i csn say is my Lord covered me and kept me in that lonely parking lot for all that time....hoping to see someone hurry through that gate to let me out so I can go home...time to find another parking location....communication customer service non existent experienced it first hand! Sitting here I can't believe it! VERY UNHAPPY UNSATISFIED CUSTOMER ??OMNI Airport Parking Orlando Response
06/09/2023
Thank you for sharing your experience with us. Regarding your order 53376 scheduled pick-up for scheduled pick-up for 04/03/2023 at 10:30:00 PM. We sincerely apologize for any inconvenience caused by the unavailability of our shuttle service after our closing time. At Omni Airport Parking, we operate from 4:00 am until 2:00 am the next day, with our shuttle leaving the airport approximately 15 minutes before our closing time. Regrettably, if a customer fails to take the shuttle before closing, it is beyond our control to provide transportation or service beyond that time. We understand that this situation caused an issue for you, and we apologize for any inconvenience you experienced. Our team strives to provide the best possible service within our operational hours, and we regret any inconvenience caused by the limitations of our shuttle service. We value your feedback and will take it into consideration as we continue to improve our services. If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your understanding and hope that you will consider using our services in the future. Thank you for your feedback and for choosing Omni Airport Parking.Review from Claudette W
1 star11/30/2022
On November 21, 2022, I made a prepaid reservation to park from 11/24-11/29. When I got to the lot, I was told the lot is full. One of the employees in the golf cart proceeded to block the entry to the parking lot. I told the two employees that I have a prepaid reservation and both indicate the lot was full from November 23. They further indicated that they have no control over the lot. One states "I am just an employee, call the company for a refund". This is my second incident with this lot. The last time I parked there, it took over 30 minutes for them to find my car. Unfortunately, they were limited available airport parking so out of desperation I reserved this company. One is the lowest rating but this company does not deserve a rating. This company and/or third parking website allowed customers to reserve a space without knowing how many lots they have to accommodate vehicles. Not a good business practice. How is this horrible company still in business?Review from Kimberly R
1 star12/17/2021
They charged us to reserve our parking, which we paid for in advance. Then, on the day of our flight, they said they made "too many exceptions" and there was no space for us to park our car. Mind you, this was 2 hours before our flight. We called and emailed their customer service various times repeatedly, and no response. It has been almost a month since the incident, and we have not been refunded.
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