ComplaintsforMorgan & Morgan

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was involved in a car accident in April 2022. I hired Morgan and Morgan in January of 2023 due to the slow process of the claims with the other party insurance who was at fault. February 2024, a settlement was reached. I have been passed around from various attorneys to include one from out of state who was trying to help connect me to attorney in my state. Months later, I got in touch with an attorney from my state to assist me in finalizing the settlement which has been reached. There has been zero contact since. I have been sending emails repeated to get this completed.

  Business response

  07/15/2024

  Hello *****************************,
  
  We thank you for your feedback. We are sorry for all the time you have waiter and appreciate your patience while your team continues to effortlessly work on resolving your case. 

  I see you spoke to your case staff today 7/15, therefore we hope the conversation brought a resolution to your complaint. 

  Thank you,

  Client Experience Team

  *******************

  **************

  Customer response

  07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. An attorney called me at 11:54 am MST to discuss a resolution. Thank you.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I reached out to Morgan and Morgan shortly after my accident in April of 2022. Over the 2 years I would receive calls and I would return them to be told sorry we need to reach out to the other party for information and will call you back. 2 years.Then I received a phone call at the beginning of April to say my insurance has been waiting on an answer. An answer to what? First time I am hearing this and my case had been moved to another attorney and team. I spoke to the Attorney, and he requested medical records from me which I sent immediately. By the 12th of April my insurance carrier sent me a message that settlement had been sent to Morgan and Morgan. Awesome I think so we can finally close and move on. I wish that was the case. Back and forth yes I can say my Attorney will respond to emails, but it's the same oh my team is working on it. Well are we going to be working on it for another 2 years? I was told ***** days in April. Then ***** days in May as my team is working on it. Well with only seeing 2 doctors down in ******* at the time not much should need to be checked seriously. With 2 years of them having the case they are still checking. In just a week it will make 3 months of them having the settlement in hand. No I have not received anything to sign. I am used to the Hurry up and **** military taught me well, but, I have been waiting for 2 years. 2 years 3 months(almost 4)to be exact. In 2 years time has the team or teams my case has moved through should have gotten the quotes from the 2 Doctors seen in ******* as well as gotten the Insurance Lien. If the hospital has a bill of 200$ pay it. If Doctors' have a 0 balance move along! So ready for this nightmare to be over. Send me the paperwork to sign off on take your fee and let's all move on. All I ask. And if you are making *****% off of me then for the Love of all that's holey do the right thing. Work on it and Finish it. Give me a time of it will be completed by.

  Business response

  07/09/2024

  ******, 

  We are sorry to hear about your experience. To better serve you please reach out to our Client Experience Team so we can escalate this matter to management. 

  Thank you,

  Client Experience Team

  ******************* 

  **************

  Customer response

  07/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I reached out to Morgan and Morgan with a concern that involved a medical injury. They reviewed my information and case and called me every day until I signed a contract. On 3/4/24 I docusigned a contract for representation for injury caused by a medication. I have not heard from my legal team since and have been trying to reach them numerous times via e-mail and phone. Despite leaving messages I have had no reply. I have contacted the main number and they can only assist me by giving the number in which I have left messages on for a response. My case is time sensitive, and I have added stress to my medical concerns with trying to unsuccessfully reach a legal team that claims to be for the people.

  Business response

  06/21/2024

  Dear **************,

  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and stress this situation has caused you.

  We want to assure you that we have escalated your case to the appropriate team and you should be hearing from us very soon. If you do not hear anything shortly, please do not hesitate to reach out to us directly at ******************* or call us at ************.

  Thank you for your patience and understanding. We are committed to resolving this issue as quickly as possible.

  Best regards,
  Your Client Experience Team
  Morgan & Morgan Law Firm
  *******************
  ************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My attorney hasnt called or helped me on my case.I dont want to be represented by Morgan & Morgan Law Firm.Starting on June 18, 2024. At 3:45 pm this law firm doesnt represent me.

  Business response

  06/20/2024

  *******, 

  I apologize for the distress and inconvenience this has caused you. We will conduct an internal investigation into this matter and ensure that you are promptly informed of the outcome. 

  Once again, we appreciate your communication and look forward to resolving this issue to your satisfaction. 

  Client Experience Team  
  *******************  
  ************** 

• Initial Complaint

  06/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Im very disappointed in the treatment for Morgan And Morgan with how many cases Ive given them so that they can make money off of my pain and suffering. I couldve chose any law firm but I chose Morgan And Morgan because I thought they were good boy was I wrong last three years I had them handling my personal Injury claim I was viciously attacked at my job resulting me losing my job serious injuries as As well as PTSD and severe depression also did a chapter 7 bankruptcy but between all the attorneys information was not given to me and I do not feel like my best interest or looked after the result ended up being that Morgan And Morgan settled my case for $200,000 and I got None of that. my attorney got over $80,000 and then without telling me or providing me a closing statement I got hit with another $25,000 in court fees which I assumed came out of the legal fees. This was not properly explained to me. I had to hear about these court fees from opposing attorney, not from my attorney and legal team, which is, inexcusable. I do not like the fact that my attorney had to take on my bankruptcy trustee as a client because I feel like that was a conflict of interest because I suffered I got hurt. My life has been turned upside down and these attorneys and everybody else is making money off my pain and suffering. This was pointless for me even to hire Morgan And Morgan. They dont care about the people theyre not for the people there billboards, TV commercials and ads all scam.

  Business response

  06/21/2024

  Dear **************,

  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and stress this situation has caused you.

  We want to assure you that we have escalated your case to the appropriate team and you should be hearing from us very soon. If you do not hear anything shortly, please do not hesitate to reach out to us directly at ******************* or call us at ************.

  Thank you for your patience and understanding. We are committed to resolving this issue as quickly as possible.

  Best regards,
  Your Client Experience Team
  Morgan & Morgan Law Firm
  *******************
  ************

  Business response

  06/21/2024

  Good Afternoon *******,

  We have communicated with ****************** legal team, and please view attached message from Attorney *************************. 

  We see this as our final resolution. As ****** explains, the client's concerns do not pertain to our firm, and we would not be able to assist him with his bankruptcy. 

  Thank you for your assistance and attention to this matter and we anticipate the successful closure to this concern. 

  Client Experience Team

• Initial Complaint

  06/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My 83 year old father was in an auto accident last September. The other party was at fault. He had injuries which were a result from the accident. We hired Morgan & Morgan shortly after the accident to assist in recovering from damage and injuries. My father went to various doctors and had numerous treatments during the course of his recovery. Worse yet, my dad past away May 28th. I am now charged with settling his estate. I had been assisting him with this case from the beginning, often taking him to appointments and aiding in paperwork and phone calls on his behalf. My last encounter with Morgan & Morgan was last Wednesday on the phone with *****. She said she would get with the attorney later that day and give me a call later or Thursday. Well, that was 7 days ago, no call, no message, no email, nothing. I have called several times and have left at least 2 voicemails.

  Business response

  06/19/2024

  Dear **************,
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and stress this situation has caused you.
  
  We want to assure you that we have escalated your case to the appropriate team and you should be hearing from us very soon. If you do not hear anything within 48 hours, please do not hesitate to reach out to us directly at ******************* or call us at ************.
  
  Thank you for your patience and understanding. We are committed to resolving this issue as quickly as possible.
  
  Best regards,
  
  Your Client Experience Team
  Morgan & Morgan Law Firm
  *******************
  ************

  Customer response

  06/24/2024

  Morgan and Morgan has contacted me and told me they will call me Wednesday June 26, 2024 at 3pm to talk about my case.

  Sincerely,

  *************************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a car accident 12/26/23 and was injured with broken ribs and vertebras in my back . I hired Morgan and Morgan . The communication from Morgan and Morgan has been poor since day one . My case has been given to 3 different case managers without my knowledge I have not been given any documentation on my case I had to call and email for an entire month just to get an update on my case then was told the at fault party only had limited coverage that had a ***** cap and thats all I could get my medical bills are over $50,000 alone I asked why they didnt file a lawsuit considering my medical bills being so much higher than the settlement I was told Morgan and Morgan couldnt take the at fault party to court that would be my responsibility my case has been handled by so many different people it has affected my case as well as the time management of my case now Im still injured and can no longer receive care because I cant afford it and have no medical insurance Im drowning in bills and still getting the run around from Morgan and Morgan . I am being charged 40% = $10,000 from a $25,000 settlement but the device I have received from this firm is unacceptable and very unprofessional

  Business response

  06/19/2024

  Good Afternoon ***** York,

  Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure smoother interactions moving forward. We will conduct a thorough investigation that will be handled internally. 

  I have also noticed that since the filing of this complaint, your Case Manager, *******, engaged in a conversation with you on 6/19 about getting the reductions on your medical bills. 

  Now that communication appears to be back on track, we anticipate the successful resolution of this issue. Should you ever encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are eager and committed to providing you with the assistance you require. 

  Best regards,
  

  Your Client Experience Team
  Morgan & Morgan Law Firm
  *******************
  ************

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was involved in a car accident on July 21st 2023. I hired Morgan & Morgan law firm to represent me in the case. In February of 2024, they called with a settlement, I did not agree, so they went back in to negotiate more. They received more to which I agreed. They never sent any paperwork for me to sign and never returned my calls. I went above my attorneys head and spoke with their experience team who were able to get my attorney ************************* to finally call back. He explained they went back in for more, but they never told me any of this. I then went to the office to which I was surprised to learn that ******* was no longer on my case and that my new attorney is a woman named ******. My original case manager left and I was met by a new case manager. Who informed me that ******* did not leave the company but that he was in his office in the back. I was then told by ******* that they attempted to get more money and was waiting. They claimed to have reached out to the medical facilities to which they havent gotten any responses. Yet I was able to get in touch with everyone and attain the information they were waiting for. By May they came to me with a new settlement to which I agreed and signed my paperwork. My case manager told me my check was there he was looking right at it. ****** is his name. But it would take another 2 months before I could get it because they didnt calculate the bills. If the bills werent calculated, how did were they able to negotiate a settlement? I have since called them to find out whats going on and they are still very adamant about not returning calls. My first settlement conversation was in February. We are now in June and Im about to be evicted and no one over there is handling this right.

  Business response

  06/19/2024

  Dear ********************,

  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and stress this situation has caused you.

  We want to assure you that we have escalated your case to the appropriate team and you should be hearing from us very soon. If you do not hear anything within 48 business hours, please do not hesitate to reach out to us directly at ******************* or call us at ************. We are dedicated to our clients and we appreciate this opportunity to address your concerns. 

  Thank you for your patience and understanding. We are committed to resolving this issue as quickly as possible.

  Best regards,
  Your Client Experience Team
  *******************
  ************

• Initial Complaint

  06/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On March 10th 2023 my wife and I were hit by a car that crashed another car into us we Contacted Morgan& Morgan to handle our cases they informed us that the checks were on our attorneys desk since then they have switched attorneys twice without informing us we only get information when we call in to the customer experience team I actually had to do some of the footwork myself by contacting *************************** who they said had a lien on our $ finally got them to contact each other got the lien lifted and oh theres another one I guess i might have to do their job for them again they are not contacting who they are supposed to its been over a year we have insurance but they told us that all hospital bills had to be paid from the settlement funds we have signed several release forms they have already deducted their 40%but fail to do their job to get us our portion of whats left

  Business response

  06/04/2024

  Hello,

  Thank you for bringing this matter to our attention. We sincerely apologize for the challenges you've faced and the lack of communication regarding your case. Rest assured, we are taking immediate steps to rectify the situation and ensure that your concerns are addressed promptly.

  Your satisfaction is our top priority, and we are committed to resolving this matter to your full satisfaction.

  Client Experience Team

  *******************

  **************.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  to: Morgan and Morgan Law Firm/****************************************** ccc/The ************************* Ethics and Attorney Advertising Dpt/ ********************************************************************* From ******************************* case #******** Ref: Execution of Settlement /mediation -April 18th 2024./reimbursement amount$ 10,48616 1.- Final settlement docs signed (e-signed $10,486.16) on April 26th ******.- Monday May 27th 2024 signed again via e-sign.Morgan and Morgan is retaining and procrastinating to deliver funds from settlement signed almost 60 days ago; which constitute lack of Integrity , it is unethical and dishonest ; it is false advertisemnt as a business.

  Business response

  06/03/2024

  Carolina,

  Thank you for sharing your feedback with us. We will conduct an internal investigation into this matter and ensure that you are promptly informed of the outcome.

  Once again, we appreciate your communication and look forward to resolving this issue to your satisfaction.

  Client Experience Team 

  ******************* 

  **************

  Customer response

  06/06/2024

  See copy of certified letter ( with signature return )sent to Morgan and morgan on May 6th 2024.

  Customer response

  06/06/2024

  Settlement  proceeds signed and dated

  Customer response

  06/06/2024

  Settlement  proceeds signed and dated

  Customer response

  06/13/2024

   
  Complaint: 21794319
  
  I am rejecting this response because:
  It has been 10 days and Morgan and Morgan has not respond.
  Sincerely,
  
  *******************************

  Business response

  06/20/2024

  Hello Carolina, 

  Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure smoother interactions moving forward. I also noticed since the filing of this complaint, your paralegal ********, attempted to engage in a conversation with you via text on 6/14 regarding the disbursement of your settlement funds. 

  We anticipate the successful resolution of this issue, now that communication appears to be back on track. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly at ******************* or ************. We are committed to providing you with the assistance you require. 

  -Client Experience

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩