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Business Profile

Personal Injury Lawyers

Morgan & Morgan

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Injury Lawyers.

Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Morgan & Morgan has 93 locations, listed below.

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    Customer Complaints Summary

    • 310 total complaints in the last 3 years.
    • 131 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/22/25 I CALLED MORGAN AND MORGAN FOR FREE CONSULTATION. I WAS TALKING TO THE MAN FOR A LONG TIME AND HAD GIVEN HIM A LOT OF INFORMATION. HE HUNG UP ON ME. HE DIDN'T EVEN HAVE THE DECENCY TO CALL ME BACK. I HAD ALREADY GIVEN A LOT OF INFORMATION. I CALLED BACK AND GOT A WOMAN. THE WOMAN WAS NASTY. SHE WOULD NOT GET ME BACK TO THE MAN I WAS TALKING TO. I ASKED FOR THE WOMANS SUPERVISOR. SHE LIED SAYING SHE DOESN'T HAVE A SUPERVISOR. THIS LAW FIRM IS NASTY AND FULL OF MESS AND FOOLISHNESS. THEY NEED TO BE SHUT DOWN. TELL **** MORGAN I SAID THIS. HIS LAW FIRM IS THE PITS!!!!!!!!!!!!!!!!

      Business Response

      Date: 04/23/2025

      Hello, 

      Were sorry to hear about your experience and appreciate you bringing this to our attention. After reviewing your concerns more closely, we see that you engaged in a consultation with our intake team regarding a potential employment claim. Unfortunately, after review, it was determined that we were unable to assist with your matter.

      We apologize if there were any technical issues experienced during your call or if the interaction did not meet your expectations. We take feedback like this seriously and will be reviewing this internally to improve our processes moving forward. 

      We thank you for allowing us to look into the matter and wish you the best moving forward. 

      -Client Experience Team 

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took representation from Morgan & Morgan after being in a car accident in Nov 24.Jan 25 let them know I finished my injury ********* mngr-***** let me know that she was gathering all of my bills&she will work on sending out demand. ********* silence.I reached out then *****-says my messages were going to the old case mngr but have all my bills,get my reduction,&let me know what the result is after 30 day timeline ins have to respond.Then update case is in litigation,didnt tell me they actually filed a case.Week later wastold case was settled,amt&toria assured me the bill or the payment from insurance company came in&that she had just made a copy of it.working on getting all my red in &she saw timeline of 2weeks.i was also being served unbeknownst to me the next day by separate personal injury company&debt collection company ************ who filed a suit a day after Morgan&Morgan filed a suit for this accident. ***** says payment is quick,They would deposit the check&then I could pick it up in ********** said oh I thought you guys were in Jax.They said no sav.&as soon as deposited,1 would be made in my name&have a check ready for me to pick it up since Im in Sav.she needs my medical lien before settling,even after I informed her I used urg care 2x only for ins&I paid 260 copay. I contact people she says they use Optum.They said that they never spoke to M&M,it was confirm truewhen I spoke to them,they sent the medical lienby email to me&case agent same day.she got upset I reached out to them.bills I asked receipt for etc.almost $1000-agent mad I request a change.This has been an unprofessional headache,&want me to sign quickly on this doc saying that I would be responsible for any Charges after this agreement;as far as medical bills etc.I sign &even after3 weeks ago,was told the ins check had came in&wld be deposited,now they say they have to mail this check to Jax.Then says they have to digitally send it to Jax&it take 10 -14 days to ***** check in my name

      Customer Answer

      Date: 04/14/2025

      This is for Morgan and Morgan ************ how did it route to ***??

      Business Response

      Date: 04/23/2025

      Hello, 

      Thank you for bringing your concerns to our attention. We understand how important timely communication and clarity are throughout the process, and apologize for any inconvenience caused. Weve reviewed your file, and we do see that a message was sent to you on April 18th regarding the status of your check, and that you responded acknowledging receipt of that message.

      If there are any additional questions or if anything remains unclear regarding your case, we encourage you to reach out to us directly so we can address your concerns and assist further.

      -Client Experience Team

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My accident occurred March of last year I hired Morgan and Morgan because a friend of mine recommended them they have an app that they tell you to download when you first hire them none of the staff use it I've been talking to myself on that app for over a year now. I've had nothing but smoke blown up my a** since day one. I concur with every complaint on the site

      Business Response

      Date: 04/17/2025

      *****,

      Thank you for your feedback. We are sorry to hear about your experience with the firm's app and with your legal team. 

      We will escalate your concerns and handle internally to make sure you receive the proper attention to your case and to restore proper communication.

      Please reach out to us if you have any questions. 

      Client Experience Department

      ***********************************

      Business Response

      Date: 04/17/2025

      Good afternoon,

      Please see the attached communication received from Ms. ******* attorney regarding communication. 

      Thank you,

      Judith 

      Client Experience Department 

      Business Response

      Date: 04/17/2025

      Good afternoon,

      The attached email from the Case Staff indicates that a conversation with the client took place shortly after we escalated the matter. 

      Please review the email attached.

      Thank you,

      Judith 

      Client Experience Department

    • Initial Complaint

      Date:04/11/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Extremely delayed case processing, lack of responsive communication and replies.

      Business Response

      Date: 04/11/2025

      Thank you for sharing your feedback *****.

      We sincerely apologize for the delays and any frustration caused by the lack of timely communication. We understand how important your case is and that responsiveness is a key part of your experience with us. Please know that we are actively working to improve our processing times and communication procedures.

      If you're open to it, we would appreciate the opportunity to connect with you directly to address your concerns and provide an update on your case.

      Client Experience Department

      ***********************************

      Business Response

      Date: 04/11/2025

      Good afternoon,

      The Case Staff has spoken with the client to address his concerns. 

      Please view the attached email from the Case Staff.

      Thank you,

      Client Experience Department

    • Initial Complaint

      Date:04/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sexually assaulted by an officer in current county jail

      Business Response

      Date: 04/10/2025

      Good afternoon, 

      This review does not reflect the experience of a client who has worked with our firm. It appears to be a personal statement about an unrelated situation rather than feedback on our services.

      We kindly ask that you reconsider counting this complaint against us.

      Thank you for your attention to this matter.

      Client Experience Department

      ***********************************

      Business Response

      Date: 04/10/2025

      Good afternoon, 

      Thank you for reaching out to us. Is there anything we can assist you with?

      Please reach out to us at ***********************************

      Client Experience Department

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10-25-2024 I was in a car accident with a motorcyclist and I was out of a vehicle for 6 months so far and in pain and I called and they have offered no help. They first told me that the other party was going to take ownership and now the insurance is going back on their word. I need my vehicle fixed and they should fight harder for common people and not just look for dollar signs. I will take this to a higher party if need be.

      Business Response

      Date: 04/10/2025

      Hello ****,

      Were sorry to hear about your experience and the difficulties youve faced. This isnt the level of service we aim to provide.

      Please reach out to us directly with your claim details so we can review your case and work toward a resolution.

      Client Experience Department

      ***********************************

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** Three years ago Jun 2022, I was at the mall with my 2-year-old son. While placing him into a toddler ride, I suffered an electric shock from an exposed outlet with wires sticking out. I was shocked in my leg and hand, and suffered ******** the days that followed, I began experiencing severe pain, tingling, and eventually numbness in both my hand and foot. As a professional chef, this injury has made it impossible for me to work and support my family.I sought legal help from Morgan & Morgan and have been going through therapy, hospital treatments, and psychological care. After three years of waiting, the defendant has offered just $25,000 to settle my case ridiculous offer and the like force me to accept the offer.. because thae say if not they have to pay 15k for a specialist and they not sure i can get more than that which I consider deeply unfair and insulting given the damage done to my life and ********* looking for a more aggressive lawyer who truly understands the seriousness of this situation and is willing to fight for fair compensation. Please let me know if you would be willing to review my case.Thank you so much,

      Business Response

      Date: 04/08/2025

      Hello, 

      Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure smoother interactions moving forward. I have also noticed that since the filing of this complaint, you engaged in a conversation with ****** regarding your claim and the impacts moving forward. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require. 

      -Client Experience Team 

    • Initial Complaint

      Date:04/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2924, ****** Podgoski represented me for a Personal Injury claim in which $100 Closing Fee was taken out of my settlement and was supposed to be returned to me after 6 months. It has been 6 months to date, and despite several attempts to get my $100 issued to me, including sending several messages to the assigned attorney, my emails have gone unanswered. This law firm **** me $100, and failed to communicate how I would be receiving my money.

      Business Response

      Date: 04/07/2025

      *******, 

      Thank you for bringing this to our attention. We are sorry for the inconvenience. Please be assured, we are escalating this matter to our management team in order to have it addressed as soon as possible. 

      We appreciate your patience as we work on getting this resolved. 

      Have a great day!

      Client Experience Team

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Morgan and Morgan over 2 years ago to help with my Social Security Disability claim. After I was denied they were supposed to take over the case, but I was never contacted by a lawyer. I filed the appeal myself and my claim has been sitting in review by the ***************************** in ************** ** since May 20 2023. I was forced to try and go back to work but I havent been able to hold a job for very long because I cant perform the tasks. The companies have given other reasons why but Im considered a liability. I have recently been hospitalized twice from another infection and a blood clot from me not being able to get medicine for my diabetes. I have reached out to Morgan and Morgan to find out what was going on, but they have given me the run around. One of their representatives just got an attitude with my sister on the phone saying it was normal for a person to do everything their self. Thats definitely not true ****

      Business Response

      Date: 04/01/2025

      Mr. ****,

      I'm sorry to hear about your experience. We take all feedback seriously and are committed to providing the best possible service to our clients.

      We will be managing this internally in order to address your concerns as quickly as possible.

      We value your trust and are here to help you through this process.

      Best Regards, 

      Client Experience Department

      ***********************************

      Customer Answer

      Date: 04/01/2025

      I dont need anything else from your company as I fired you yesterday and hired a lawyer that will actually help me and not leave my claim hanging out for two years. I did everything myself. The only way I would ever communicate any further with this company would be *** Morgan himself and a formal apology and compensation for all the things that have happened because of the lack of representation by your company. Thanks and have a wonderful evening!

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      wont cancel the contract.

      Business Response

      Date: 03/28/2025

      ****, 

      Thank you for reaching out. We apologize for the frustration you're experiencing regarding the cancellation of your contract. We understand the urgency of this matter and want to assure you that we are working to resolve it as quickly as possible.

      Once again, we apologize for the inconvenience and appreciate your patience while we address your request.

      Client Experience Department

      ***********************************

    Morgan & Morgan is NOT a BBB Accredited Business.

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