Complaints

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Darden Restaurants, Inc.

  1000 Darden Center Dr Orlando, FL 32837-4032

• 

  Seasons 52

  10300 Little Patuxent Parkway, Suite 3150 Columbia, MD 21044

• 

  Longhorn

  7059 Arundel Mills Circle Hanover, MD 21076

• 

  Olive Garden

  8245 Perry Hall Blvd Perry Hall, MD 21128

• 

  Olive Garden

  5609 Spectrum Dr Frederick, MD 21703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15th, 2025 8:44 I placed an order for two ******* kids meals. Both kids meals had added shrimp on for $2.29 and both kids meal had no shrimp. to make matters worse there was a long blonde strand in one of the kids meal. I have black hair and i didnt know until mid bite when i drove home 30 minutes away. i would like a refund back to original payment method because not only am i disappointed.. i am very disgusted. I tried to call the restaurant to resolve the issue but i was put on hold for too long. my order number is #****************

  Business Response

  Date: 02/20/2025

  
  Thank you for sharing your feedback with the Better Business Bureau.
  
  The information we received from the BBB did not include the restaurant you visited. Please also let us know the specific location (city and state) of the restaurant.
  
  Thank you again for your time. I hope to hear back from you soon!

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-14-25 I ordered a stuffed Chicken Marsala and a chicken ******* for *********** Day. The chicken ******* is ***** on the website but on my receipt, it is now 2for the reciept1.49. They need to change their website. This is not the problem for me. My chicken marsala was not stuffed with the cheese at all and I called when I noticed the problem asap and spoke to a manager. I am not sure which manager I spoke to. The general manager is **** ****, and another manager is ***** *******.The manager I spoke to on Friday 2-14-25 promised a refund and asked for receipt and credit card last four numbers. I have not received that credit yet and called on Sunday only to be hung up on from the manager at around 3pm. I would like the credit for the stuffed chicken marsala I was told I would receive.

  Business Response

  Date: 02/18/2025

  We appreciate the opportunity to address your feedback, and sorry for the disappointing experience.  Our General Manager has been in touch and arranged for a refund. This will take several business days to appear on your online statement.

  Customer Answer

  Date: 02/23/2025

   
  Complaint: 22951179
  
  I am rejecting this response because: They continue to say they sent a credit but as of 2-22-2025 there has been no credit to the account.  The original purchase was on 2-14-2025.  
  
  Sincerely,
  
  ****** *********-******

  Business Response

  Date: 02/24/2025

  We appreciate your patience. It takes several business days to process a refund before you'll see it on your online statement. We've confirmed your refund has been submitted.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22951179
  
  I am rejecting this response because: it has been more the 10 days.  I returned payment to customers at every business I have worked in within one day. I have never seen where it takes this long to receive refund and believe the company it stalling and has no intentions of issuing a refund.
  
  Sincerely,
  
  ****** *********-******

  Business Response

  Date: 02/25/2025

  The refund has been submitted.  Please allow time for it to reflect on the account.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/30/25 we went to longhorn steak house for my sons birthday. We got there at 7:15 and were told it would be about 30 minutes because there was already a large party that had been there 1.5 hour. It took about an hour for us to get seated. So when we get to our take it takes a while for our waitress to get there but she came and got our drinks and appetizers. Our waitress was very nice and helpful. Our order was taken it took so long for our food to come! There was people that got seated after us receiving their food way before us but we did not complain just waited. Once our food came most of us was full off appetizers and our drink so we had to get boxes to go. So fast forward to us getting home I wanted to eat a little piece of my steak that I asked to be MEDIUM WELL. It was not medium well at all!!!! Its more like rare! Its frustrating spending $140 and cant get your order correct.

  Business Response

  Date: 01/31/2025

  Our Guest Relations will communicate with the operations leadership and  follow up with the guest within the next 72hrs.
  

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/14/2025, we called to confirm that a party of 25 could be accommodated. I spoke w/ employee *******, who assured me accommodations were avail. He also told us to call 3-4 hrs prior to our arrival to be added to the waitlist. On 1/18/2025, we called at approx. 4 p.m. & spoke w/ Mgr. *******. I informed him of our party ********** (7pm). He assured that we would be waitlisted & as long as 1/2 of our party had arrived, we would be seated. When we arrived at 6:30pm, more than 1/2 of our party was present, but we were faced w/ a lengthy wait w/o any acknowledgment. When I spoke w/ the hostess, she told us that the entire party needed to be present to be seated. This was in direct contradiction to what we had been told during both the 1/14/2025 ********** earlier call that day. After speaking with the hostess, she found *******, who apologized for the miscommunication & the inconvenience, but we were still left waiting w/o any further update. We then addressed the situation w/ Mgr., *****, whose response was unprofessional & dismissive. Instead of offering an apology or an explanation, she claimed that no one had brought the issue to her attn. Once we identified ourselves, she mentioned the delay was due to cleaning **************** As the only Mgr. at the front, it was her responsibility to address our concerns & keep us informed during the lengthy wait. What was most disappointing was her visible ****************** of empathy. As a Mgr, I would expect her to demonstrate professionalism & lead by example, especially in customer service situations like this. When we were finally seated, there was only one waiter assgn to our table. He informed us that he was the only waiter willing to serve our party. When ******* checked on our table, we informed him that we hadnt rcv'd any of our food yet. Shortly after, our food was delivered, but it was cold. Given the excessive delays, we chose not to report the issue re: the food, as we feared it would cause even more delays.

  Business Response

  Date: 01/23/2025

  Email correspondence sent with offer to have senior management reach out. 

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22842767
  
  I am rejecting this response because:

  An email message was sent to me from the restaurant requesting contact information and the best days and time to call. However, no one has contacted me regarding this incident.
  
  Sincerely,
  
  Chonquita Forbes

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there! I hope this email finds you well. I am writing to formally request a refund for my recent experience at Eddie Vs on 12/22/2024 due to significant dissatisfaction with the service provided. I have expressed that communication is the best form of communication repeatedly to no avail. Despite my patience and attempts to resolve the issues directly with your staff, I encountered prolonged delays and poor customer service that were not addressed in a timely or satisfactory manner. I believe this falls short of the standards I expect from your establishment.Given the circumstances, I am requesting a full refund of $315.21 for my visit to be issued back to the original address payment method. If this matter is not resolved swiftly, I will be compelled to escalate my complaint to the Better Business Bureau (BBB) as well the department of consumer affairs to ensure that my concerns are formally addressed.I trust that you will treat this matter with the urgency it deserves and look forward to your prompt response.Sincerely,

  Business Response

  Date: 01/09/2025

  Thank you for the additional opportunity to respond, Ms. ***** Our Managing Partner, **** *******, has left several voicemails inviting a return call - including most recently on the 3rd - to continue the conversation and discuss amends.

  We hope you will accept his invitation as time permits as we remain interested in addressing things.

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a rib plate and child's plate. Child's plate did not have the two sides. It was supposed to be a broccoli and green beans on both plates. I waited a whole hour, and the rice was as if they emptied the entire bottle of salt. This was a child's plate the rice was on.

  Business Response

  Date: 01/03/2025

  We apologize for the issues with your order and have emailed you directly at the address provided so we can better resolve your concerns.  We look forward to connecting with you soon.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a Longhorn Steakhouse gift card for $100. We ate there on 11/20/24 and then again on 11/27/24. After the first meal, totaling $35.69 there was a gift balance of $64.31 which was what the first receipt indicated at the bottom. The second time we ate, our meals totaled $40.02. Our waiter said we Owed $5.71, as indicated on the second receipt! By my calculations, we should have had $24.29 left on our card after that second meal. I asked the waiter to return our gift card to us but he said he "threw it away" and that the trash had been hauled out. I asked to speak to the manager, which I did. I told him the problem and he took both of my receipts. He went to "check" on the issue. His associate ( a lady) brought the same two receipts back to us but the gift card balance had been cut off the bottom of our first receipt. Someone cut off the proof that someone in that establishment stole at $24.29 off the balance of our gift card. Anyways, they neither gave us another gift card for the $24.29 nor did they cover the cost of our meal. They were eager to get rid of us. I had explained to that manager that I had been a bank auditor for 7-8 years and investigated exploitation of the elderly for 6 years. I am able to detect such acts of theft. I hope that the community is aware to use extreme caution as a patron of Longhorn Steakhouse, especially using a gift card, because this restaurant certainly seems dishonest to us. By the way, we always use cash for tips. We are also senior citizens I've the age of 70.Sent from **** Yahoo Mail on Android

  Business Response

  Date: 01/02/2025

  Our Guest Relations will communicate with the operations leadership and  follow up with the guest within the next 48hrs.

  Customer Answer

  Date: 01/12/2025

  I want to know the results of the restaurant corporation's investigation into the theft and the action they took regarding the waiter and the manager.  Simply providing an apology and a gift card is not sufficient.  As senior citizens,  the treatment by the waiter and manager is viewed as exploitation,  which warrants reporting to additional agencies, such as, Consumer Protection,  **** of the Aging, ********* Protection Without feedback about the status of the investigation and action taken by the restaurant company against its manager and staff to ensure this does not happen again to its customers and other senior citizens,  I am uncertain that I or anyone else would want to eat there in the future.

   

  Respectfully, 

   

  ***** McIntire 

  Customer Answer

  Date: 01/14/2025

  Why did the Long horn **************** not provide the outcome of their investigation and actions taken to ensure no other customers, in particular, senior citizens, such as me as my husband would not be exploited in the future?  The point of my complaint was primarily about the exploitation and theft of funds.  Please look into the results of actions by the corporate office.

   

  Respectfully,

  ***** ********

  Customer Answer

  Date: 01/15/2025

  Date Sent: 1/14/2025 8:36:47 PM
  

  Why did the Long horn **************** not provide the outcome of their investigation and actions taken to ensure no other customers, in particular, senior citizens, such as me as my husband would not be exploited in the future?  The point of my complaint was primarily about the exploitation and theft of funds.  Please look into the results of actions by the corporate office.

   

  Respectfully,

  ***** ********

  Business Response

  Date: 01/17/2025

  We apologize for any inconvenience caused. We have worked with our HR and *************** conducted an audit, and taken appropriate action with the team member. Although we found no pattern or other reported issues, your concern is important as we serve thousands of guests each week. 

   We can't share any additional details. I understand your frustration, well collaborate with the local authorities and with a formal investigation. Please know that we will assist you in whatever way possible

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check #*****, we had a total order of *****, we left with a bill of $76.00 (I'm specific about what we leave), our account had $79.34 taken out. This is a tip, we can choose to leave what amount we want, 1) nothing for poor service 2) extra for better service. We left the guy $20.00 in cash for a tip for Merry Christmas, only to be gouged by the business for an extra $3.34. The principal is not right - so you steal from a cop in plain clothes? You steal from a pastor, what is the logic in this. When we give you a card, we expect the total amount we write on that to be what we pay you. That is stealing in anyone book. I'm not happy and even though we like Longhorn, we may not go back and if we do we will be sure to take cash and leave what we want. No use in giving anyone extra because you apparently will take extra anyway. Not happy!!! That is being a scrooge.

  Business Response

  Date: 12/27/2024

  Our Guest Relations will communicate with the operations leadership and  follow up with the guest within the next
  72hrs
  

  Customer Answer

  Date: 12/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unsubscribed from the Texas Longhorn email list at least 10 times over the last couple of months. It always says my email will be removed within 10 days but I still get the emails. I dont think they are actually taking any action when someone unsubscribes from their mailing list

  Business Response

  Date: 12/19/2024

  We are sorry to learn that you prefer not to receive the LongHorn Newsletter. Your information has been forwarded to those in charge of our newsletter to be removed.
  

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spent 150 dollars as a family of five at the olive garden in ***********. Raw breadsticks, tasted like they came off the semi - doughy. Each batch had to be personally cooked by our server. Burnt to a crisp croutons. Whatever is served with the spinach artichoke dip was also burnt to a crisp. When we got home we all had food poisoning. This was Dec. 2 at 6pm Manager didnt do antthing.

  Business Response

  Date: 12/12/2024

  Thank you for your reply.  We certainly want to address your feedback and make corrections. However, we've not located the transaction you described. We did not have a Spinach & Artichoke dip or Spaghetti and Meatballs purchased in cash on the date you provided. If your receipt turns up or perhaps you dined on a different date or location, please let me know.