Business ProfileforRed Lobster Hospitality, LLC

Today at 5:26 pm, I placed an order for Red Lobster in *********, ********, via DoorDash. The app indicated that the restaurant was open and ready to take orders, so I proceeded. After some time, the DoorDash driver informed me that the restaurant was closed upon her attempt to collect my order. I verified the operating hours online and, finding that it should still be open, I called the restaurant directly. The manager, *****, confirmed they were indeed closed. I mentioned that the online status should reflect the actual operation to prevent further customer confusion. ***** told me he had notified DoorDash about the closure at 4 pm, suggesting that there was a lapse on ********* part.During the call, where my sister was also present, we asked if there could be some form of compensation for the inconvenience, such as a coupon, but ***** declined and his demeanor was not what one would expect from someone in customer service.A few minutes after our conversation ended, I noticed that Red Lobster's status on DoorDash was updated to 'closed.' This leads me to believe that my order was only canceled and subsequently the restaurant's closure was communicated to DoorDash. This whole situation is quite frustrating and shouldn't have happened.