Complaints

This profile includes complaints for Red Lobster Hospitality, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Red Lobster Hospitality, LLC has 209 locations, listed below.

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• 

  Red Lobster Hospitality, LLC

  450 S Orange Ave STE 800 Orlando, FL 32801-3344

• 

  Red Lobster

  655 Jefferson Road Rochester, NY 14623

• 

  Red Lobster

  1681 Wesel Blvd. Hagerstown, MD 21740-5387

• 

  Red Lobster Hospitality, LLC

  10111 171 St NW Edmonton, AB T5S 1S6

• 

  Red Lobster Seafood Restaurant

  2400 S Pleasant Valley Rd Winchester, VA 22601-7011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/21/2025 13:53 time I felt wrong and cheated out my money. The service and food were horrible. I waited a long time, for a To Go Order Meal. I want to be compensated for the poor service I received.

  Business Response

  Date: 03/28/2025

  We are sorry to hear of our guest dissatisfaction. A refund request has been submitted. Our guest can expect to receive the funds within 7-10 business days in their next statement. 

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complain about an order I place *** 2/28 by calling in.I tried to place the order online, but when I tried paying with a credit card I got an error message, so I had to call in the location in *************, ***The quality of the food was terrible , and other issues occurred.The p aper bag the food was packed in had some liquid spilled all over the bottom I put the bag on the passenger seat, and it stained the seat. Then I wanted to get out of the car and I put the bag on my legs and it stained my jeans.The quality if the food. The food was cold.Lobster dip: the chips had oil on them, and we didn't order them like that. When I touched them out hands became very oily and they felt gross.They must have been soak in beef oil, because I ate on and got nauseous later on. My hubby and I are vegan.The dip was cold and very small. The picture on your website shows a good size of this dip. We got it in a small cup which was almost half empty.The fries and biscuits were old, recooked with oil coming out.The fish was placed over the fries, and that grease was covering the fires. Who eats fries with fish sauce on them?Very discussing.The Lobster bake was about half size of what's shown in picture on the website: again the sea food was placed over the pasta.Who eats pasta with seafood taste?There was a lot of pasta, and less seafood: a small piece of lobster, a few shrimp and muscles.This was a rip off dish.We could not eat any of the food as the oil made us sick and the gross looking food. Had to throw it away.We are not pleased with this order and events with staining my clothes and seat.I am impressed by such a poor service. This is unacceptable.I am asking for a full refund of $71. 97 plus a reimbursement of $30 for cleaning the seat and my jeans.I have the restaurant receipts.Order under ****, pick up time: 12: 35 PM 2/28 Check # ****** Please do not call.

  Business Response

  Date: 03/27/2025

  Our Director of Operations has tried to contact our guest previously when we first received Mr. ****** concerns. Unfortunately, he did not return our calls. A refund request has been submitted. Thank you

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23112346
  
  I am rejecting this response because:

  It looks like your director is still confused and lie.

  I called her several time, but she kept hang up on me. How professional.

  I emailed her a few days after she refused to talk to me over the phone, around March 7th and told her that she was hanging up.

  She responded me around March not addressing the issue with ****** up on me.

  She wrote me an email in a strange English language saying the following, and not addressing any of the issues I stated in my first complaint.

  To me your Diretor is rude and unprofessional.

  I was hoping that my complaint here on BB would reach your HQ.

  Here is your Director's answer:

  "Thank you for your interest in Red Lobster.
  
  Each and every guest who visits Red Lobster is very important to our company. We also value our team members and managers just as highly.
  
  Our employees are dedicated to providing the utmost in service. When they are unable to provide great dining experiences to their guests, it is quite upsetting for them. We have followed our recipes, ensured our service was impeccable, and our managers have been available to speak with you.
  
  Unfortunately, we just cannot seem to meet your expectations. This puts us in the perplexing predicament of failing to please you yet taking your money; or, choosing to not charge you for your meals but knowing youve left the restaurant dissatisfied.
  
  For these reasons, we have to respectfully decline service to you in the future and ask that you find another establishment to fulfill your expectations when dining out.
  
  We thank you for you past patronage.
  
  We appreciate the time you took to contact us.
  
  Sincerely,
  
  ***** *****
  Director of Operations
  
  Sincerely,
  
  **** Cushion

  Business Response

  Date: 04/04/2025

  The refund of $71.97 was processed on March 13, 2024. If the funds have not yet been received, Mr. **** can follow up with his financial institution.

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I also wanted RL to know about my bad experience with your Director.

  Thank you.

  Sincerely,
  
  **** Cushion

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I always go out on Valentines Day. We went to the Red Lobster in ****************, **. It was very cold that night and the doors were left open because it was so crowded. We were cold! We asked to be moved to another table which was open. They refused. We ate, tipped them and left. When we left, the same table was open. $122.00 was the bill. When I called the next day the manager apologized but sent me a gift certificate for only $25.00. I am sending it back to him. We are 76 years old and we ate with our coats on.

  Business Response

  Date: 03/17/2025

  We are sorry to hear of our guests' experience. Our restaurant managers have tried to contact Mr. Range. A refund request for $50.00 has been submitted. Mr. Range can expect the funds in his account within 7 business days. Thank you. 

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8th 2025 I placed carry out order with red lobster at *****************************************. The first pic is that day. The food wasnt good at all super dry so I threw it away. I contacted red lobster right after thinking they would at least replace it. I was not. So I was contacted by email with a response and the called me twice and I did return the call right after. For some reason if a number isnt in my contacts it wont ring. Upon returning the call I kept getting transferred to a foreign person. So I email the corporate email back with no response. At this point I would like the refund back they will no longer have a customer in myself and Ill share this on social media to help other local customers save their hard earned money from the new phila red lobster

  Business Response

  Date: 03/10/2025

  We are sorry to hear of Mr. ******* issue with his takeout order. A refund request has been submitted. He can expect to receive the funds in his account within 7-10 business days. Thank you. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23041600
  
  I am rejecting this response because: I would like my money back, not a refund.
  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 03/11/2025

  Im sorry I didnt see where they agree to a refund. Ill accept the refund 

  Business Response

  Date: 03/12/2025

  I advised our guest that a refund was submitted for his check on March 10, 2025. He can expect the funds in his account within 7 business days. I have followed up with our guest via email regarding the refund process. Thank you. 

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Im sorry I didnt see where they agree to a refund. Ill accept the refund 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i did not receive my order *********** contacted the driver no response called doordash was told to contact the store contacted the store no answer i am requesting a refund

  Business Response

  Date: 03/06/2025

  We are sorry to hear of Ms. ********* delivery concerns. A refund request has been submitted. She can expect her funds within 7-10 business days. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dined at ********************************************* on 2/15/25. They served me a completely raw cold ****** filet that was only seared on the outside. The server came to the table after 20 some minutes of this steak laying raw on my plate. Only offered to take it and recook. The steak was ordered medium done. Server didn't get a manager or offer anything but to take the the ****** steak back to the kitchen to cook and re-serve to me after it laid on my plate over 20 minutes. I basically spent $27.99 for a meal that wasn't eatible. I filed a complaint with red lobster and they didn't do anything. Wanted to talk about it and didn't offer any compensation . The manager should of been immediately notified and either another fresh steak offered or refund. You think the manager would want to make sure the cook isn't serving raw meat. The Free desert coupon was a reward my wife had for her birthday and we used it. It's wasn't anything red lobster comped me for the raw steak.

  Business Response

  Date: 02/26/2025

  We are very sorry to hear of Mr. ******* visit. Our Director of Operations has followed up with the culinary team regarding meal preparations. With the hope that Mr. ***** will give us another opportunity to service him we are sending a coupon, to his email address, for him to redeem on his next visit. Thank you

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Red Lobster located at **********************************, due to an unsatisfactory experience and lack of resolution regarding an incident involving hair found in my pasta.On December 30 2024, I visited the Red Lobster location mentioned above and discovered hair in my pasta dish. I immediately brought this to the attention of the staff, who advised me to speak with the manager for resolution. Following their guidance, I attempted to contact the manager multiple times.Since that initial encounter, I have reached out via email several times and left numerous voice messages regarding this matter. Unfortunately, my efforts have been met with silence, and I have experienced hang-ups during phone calls, which is both frustrating and unprofessional. It has now been two months since the incident, and I have yet to receive any acknowledgment or resolution from the restaurant.I believe that as a customer, I deserve a response and a resolution to this matter. The lack of communication and customer service I have experienced is unacceptable, and I feel compelled to seek assistance through the Better Business Bureau to address this issue.I kindly request your help in mediating this complaint and ensuring that Red Lobster takes the necessary steps to improve their customer service and address my concerns. Thank you for your attention to this matter.

  Business Response

  Date: 02/25/2025

  We are sorry to hear of ******* experience when dining with us. Our General Manager will be addressing this immediately with our culinary team. As a gesture of goodwill, we have sent ***** a coupon to use on a future visit with us. We hope to serve ***** in the near future. Thank you

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unacceptable customer service experience. In November 2024, we placed an order for full-size dishes but received 1 with half portion. Unfortunately, we did not realize the mistake until we arrived home, 15 miles away. When we called the local Red Lobster, they acknowledged the error and apologized. The manager assured us that a credit would be issued under our name and filed under a card return, providing us with a reference number.On January 31, 2025, we placed another order but forgot to use the credit. Unfortunately, this order was also incorrect, missing approximately one-third of the entree. When we called, the restaurant staff once again acknowledged the mistake and assured us they would file it under the same name. They also reminded us that the credit could not be redeemed online and would need to be processed in person at the front **********, February 14, 2025, we called to place an order and inquired about using the credit. However, the manager, ****, informed us that such matters are handled by corporate and they do NOT do credit. As I attempted to explain the situation, he repeatedly talked over me, raised his voice, and eventually stated, You will not get any free food today before abruptly hanging up. When I attempted to call back, my calls were continuously disconnected.This experience has been extremely frustrating and disappointing. We have been patient despite multiple mistakes with our orders, but the unprofessional and disrespectful conduct displayed by the manager today is unacceptable and should not be working anywhere that involves ******************

  Business Response

  Date: 02/19/2025

  We are sorry to hear of Ms. ******* experience. Our Director of Operations has reached out to her regarding this experience. When Ms. ****** returns the call to our director our leadership team will properly address her concerns. Thank you

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 22, about six weeks ago, I ordered a meal online from Red Lobster; with the tip, I paid $55.11, to be delivered. Door Dash sent their delivery **** a woman who got out of her car with my food, walked toward my house, turned back around, got in her car, and left. (******* *.) When I called her contact number, a voice mail said that phone could not be used again. After speaking numerous times with Red Lobster's general manager (who informed me this was the 2nd time they had problems with this Door Dash Driver) and several Door Dash representatives, plus Red Lobster Customer Support and **************************** it was decided Red Lobster would be responsible for my refund. The general manager, who has my information from my original order, told me over a week ago that I would receive a refund within 3 to 5 days. To this date, I have received no refund. He has been no help to me. Now I have received emails from Red Lobster's Customer Support and **************************** asking for additional information from me. The general manager has all of my information/details about the order I made.

  Business Response

  Date: 02/10/2025

  We are sorry to hear of the issue with the delivery. A refund request has been submitted. Ms. ********** can expect the funds in her account within 7-10 business days. 

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's very simple and in no way need to be ignored for I've been a customer for many years many meals .I have always ordered a kids meal of smaller portion because of solo one person. Years of never having a issue of that choice .This last visit of 3 weeks ago it was and I wasn't told till after a meal.Communication is easy and customer needs to be acknowledged with what policy is I called to get refund or really just a gift card for a makeup visit because Purchasing and eating a meal then being told it's not ok to order what u did isn't OK....at all as I'm digesting food purchased probably vital thing we all have to do is eat ...and a drama or unfair feeling coming from just simply ordering food...no. I called to speak with someone about told no gift cards given. Clearly stating the experience was not positive I choose to request refund and a coupon voucher that finding this many are offered. Is it because I'm not a party of 12? Why would anyone get any order that's not ok with the establishment?. I had ordered 5 months ago only to get the wrong food delivered and it was fried even tho ordered broiled or steamed...shrimp ..never made complaint it was a $35 total. When customer contact you it's important after not a great experience to remedy with coupon refund and ..of course now aware of policy ...even tho after 50..meals over years of same exact order was never an issue. I only know fair truth ...so like compensation for a very unpleasant experience. Appreciate greatly have a beautiful day.

  Business Response

  Date: 01/29/2025

  We have spoken with Ms. ***** regarding the available menu selections when she dines with us. We had a very nice conversation. We look forward to serving Ms. ***** in the near future. 

  Customer Answer

  Date: 01/29/2025

  
  
  I am rejecting this response

  No there has been absolutely no resolution. I was deceptively told that there was no refund or coupon gift for a very clear communication to ***** of a unpleasant experience.  I had been over years a very reoeat customer of what i did get a small portion paid purchase. Ok now clear that was not what is allowed but no customer needs to be treated within deception about what is offered . WHY FOR SO many meals was it ok then changed. A adequate tip left but its clearly not ok for any customer to be bullied or deceived 

  Over this happening..I ate a meal just have done many times years many meals it has always been ok . Why I'm asking for coupon gift card refund is that making someone feel as if they have gone against a policy that was never followed as the customer in wrong ...tell me before I order meal that they can't honor instead of after ...please refund and send gift card to compensate 

   

  because:
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 02/01/2025

  Yes this is really much deception ..on part of this business.  Will be clear here as spoke with customer service .I had been a patron years of being able to order from child's menu being one person. The ***** representative has tried to make this complaint about the child menu being only for. 12 and under saying they have choices for adults. This is not the issue that I'm making the claim about . Yes the restaurant always let me order smaller version of children menu so many visits. Complaint to have refund and gift card has to solely do with unprofessional and inadequate behavior of making claim i can't after ordered the food making a scene of that I went against store policy like accusations even tho I specifically asked and it was said it was OK...or I would of left the establishment.  Was sent another email claiming they call to correct the request by Feb 1rst that however never has happened as of today.  The issue is about untruth and even tho clearly been communicating they just like to confuse with at this point much untruth not taking responsibility of actions from what there business represent by being a patron ...it's really unfortunate and very clear to be untrue ...no one should eat a meal no matter what menu and not be kindly associated with and be given adequate help from customer service when not happening in their restaurant 

  Business Response

  Date: 02/14/2025

  We are sorry to hear our guest is unhappy with the menu selections and we appreciate her concern for value and smaller portions. With value and generosity in mind, our children's menu is specially-priced for children 12 and under.
  
  For our guests over 12, we offer a variety of menu options to appeal to a wide range of dietary needs and taste preferences. Your server will be delighted to suggest some smaller portion options for you which accommodate most guests desire for smaller portions. Our servers are available to offer menu choices that meet our adult guests needs. We hope to see Ms. ***** in the near future.