Complaints

This profile includes complaints for Timeshares By Owner's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timeshares By Owner

  5900 Lake Ellenor Dr STE 260 Orlando, FL 32809-4618

• 

  Timeshares By Owner

  3133 S Ridgewood Ave STE 9 South Daytona, FL 32119-3579

• 

  Timeshares By Owner

  10 Cypress Point Pkwy, STE 109 Palm Coast, FL 32164

• 

  Timeshares By Owner

  1867 Banks Road, STE 220 Margate, FL 33068

• 

  Timeshares By Owner

  900 SW 130th Ave. Davie, FL 33325

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Time shares by Owner promised me to sell my time in 3 to 4 weeks, get money back from sell my timeshare now in October 1, 2024. The directors name was ****** *****. I gave them 1, ******. That did not happen. Another time person ***** ****** told me that they would move to the Elite status where I could be in the show case, and charged me another ******** because they had a lot of buyers and they wanted to give me another chance to be at the top. I have also talked to ****** Eagenson, another director, I did get some offer's for renting which would have been way less than I had already paid them when I banked my Year. I own at ************************** which includes **************, and Ormond Beach In ********. My maintenance fees are covered until Jan 2027, and I have a week already banked with Interval.

  Business Response

  Date: 06/02/2025

  Added below is my response to the ******* ***** complaint (#********). I apparently responded and utilized the wrong ****** ID # in providing the response. ******* ***** did accept my proposal of an $1177 partial credit refund and signed a form accordingly. Our accounting department will processing the refund and sending it to the home address of *************************. Additional marketing at no extra cost will also be provided that will include our Elite Plus and ****************** programs.

  To Whom It May Concern,

  Our records indicate that ******* ***** has been a client of Timeshares By Owner since November 8, 2024 when he first purchased marketing to advertise his Palace View Resort by Spinnaker timeshare. The marketing purchased in the amount of $2000 was for both website/walk-in office advertising that remains active and renewed through at least November 2026. The ad can continually be renewed at least every six months at no cost. All that is required to do that is a phone call or any communication. Profile and photos were added to that ad to give it more prominence. Subsequently, additional marketing was purchased on Jan 3, 2025 in the amount of $1177 to advertise their timeshare in the ****************** program, a three-month seasonal marketing program in which a select group of timeshares were essentially showcased. Also included was an email **** program in which email blasts were sent out to those that had expressed interest in Spinnaker resort ************* a result of the advertising, there have been at least three offers on the client's timeshare, so far on Jan 9, Feb 10, and May 21. Whenever there is offer, it goes through our ********************* and a representative will contact the client with the offer and work with the client from offer to close,be it rental or sale. We have had tremendous success with offers and based on that success, we have maintained an "A" rating with the Better Business Bureau and almost "five-star" ratings with ****** and ****************.
  In advance of each purchase by ******* *****, contracts were signed in which it was understood that we were marketing the Spinnaker timeshare and that we could not guarantee a timeframe that the timeshare would sell or rent in any particular timeframe and what price might be offered. The contracts should have been reviewed in advance of signature and purchase. In addition to the contracts being signed in advance via ******** electronic signature. Quality control calls were also conducted in which the client had to acknowledge their understanding of our services and guarantees just like in the contracts that were signed. If the client did not agree with what was stated in the quality control call, a refund would have been processed.
  

  I'm sorry that ******* ***** is not happy with the services,but we have been providing the services promised and contracted. With that said, I also understand that there might be some misunderstanding of services based on what was stated; therefore, I am willing to issue a refund for the last purchase in the amount of $1177. I will send out a partial credit authorization form in the amount of $1177. Once received via email, the form will need to be signed to resolve matters. Upon signature and return via email,the $1177 refund will be issued. 
  

  Finally, ******* ***** will be placed on the "Do Not Solicit" list so that there is no further contact to purchase additional marketing. I will also provide more marketing at no further cost, which will include Elite Plus (two digital marketing magazines) and another seasonal ****************** program. Contact ****** services with any questions at toll-free ************** or **************, Concierge can be reached at toll-free ************** in reference to offers received. 
  

  ***** *****, VP/Consumer Analyst, Timeshares By Owner, Ph: ******************

  
  

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23344527
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 06/02/2025

  I  appreciate you returning one of your several solicitation. Their last attempt they told me that sometimes that they keep asking up to $8,000.00 That is ridiculous. The only reason that I started with you all was because you told me that Sell my timeshare now had not slod my time timeshare in 5 months. Now it has been way over 5 months and you have not sold my time share. I believe that renting out my time share would be like renting out the engine, and still trying to sell a car. I would like to receive a total refund.

  Business Response

  Date: 06/03/2025

  To Whom It May Concern,

  ******* ***** already acknowledged that an $1177 refund was acceptable, and as of Friday, May 30, it has already been refunded by our **********************

  A form was signed by the client indicating that I, ******* *****, will receive the sum of $1177 as resolution and as a general release of all claims against Timeshares Direct, **** The refund will be credited to the original form of payment upon receipt of my executed signature to Timeshares By Owner. This letter serves as a general release of all claims, past and present, against Timeshares Direct, ****"

  Timeshares By Owner is continuing to advertise the cent's timeshare based on all the marketing methods purchased. No other refund will be issued.

  ***** A. *****,

  VP/Consumer Analyst, Timeshares By Owner Ph: *******************

  Business Response

  Date: 06/03/2025

  To Whom It May Concern,

  ******* ***** already acknowledged that an $1177 refund was acceptable, and as of Friday, May 30, it has already been refunded by our Accounting Department.

  A form was signed by the client indicating that I, ******* *****, will receive the sum of $1177 as resolution and as a general release of all claims against Timeshares Direct, **** The refund will be credited to the original form of payment upon receipt of my executed signature to Timeshares By Owner. This letter serves as a general release of all claims, past and present, against Timeshares Direct, ****"

  Timeshares By Owner is continuing to advertise the cent's timeshare based on all the marketing methods purchased. No other refund will be issued.

  ***** A. *****,

  VP/Consumer Analyst, Timeshares By Owner Ph: *******************

  Customer Answer

  Date: 06/13/2025

  I was told that I signed away rights when I received a check for advertisement charges, but was not able to get a refund. No I was not satisfied

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March *******, I gave Time Shares by Owner $4,000 for them to sell or rent my 4 timeshares. At that time they were very enthusiastic that they would be successful. I understood that I would not have to give them any more money.That did not happen.On August 19, 2024 they asked for $3,278 and again on November ****** they asked for $3,222. In total, I gave Time Shares by Owner $10,500.Nothing ever happened!Then, around February 2025 I received a call from ****** *************) saying that they had just introduced a new program that would help sell my timeshares. She wanted thousands more. I finally said no, but she was relentless! Calling me numerous times and not giving up. It was horrible.I then spoke to ****** in Corporate and she said that I didnt have to pay. She seemed really nice at the time.However. after that I tried calling her numerous times to get an update and guess what. She never answered my calls. I always left a message, but again no response. She never called me back.************* I feel that I was blackballed because I refused to give them any more ******** this point, I feel that I was scammed and I want a total refund.****** *******

  Business Response

  Date: 05/23/2025

  To Whom It May Concern,

  Our records indicate that ******* ***** has been a client of Timeshares By Owner since November 8, 2024 when he first purchased marketing to advertise his Palace View Resort by Spinnaker timeshare. The marketing purchased in the amount of $2000 was for both website/walk-in office advertising that remains active and renewed through at least November 2026. The ad can continually be renewed at least every six months at no cost. All that is required to do that is a phone call or any communication. Profile and photos were added to that ad to give it more prominence. Subsequently, additional marketing was purchased on Jan 3, 2025 in the amount of $1177 to advertise their timeshare in the ****************** program, a three-month seasonal marketing program in which a select group of timeshares were essentially showcased. Also included was an email **** program in which email blasts were sent out to those that had expressed interest in Spinnaker resort properties. As a result of the advertising, there have been at least three offers on the client's timeshare, so far on Jan 9, Feb 10, and May 21. Whenever there is offer, it goes through our ********************* and a representative will contact the client with the offer and work with the client from offer to close, be it rental or sale. We have had tremendous success with offers and based on that success, we have maintained an "A" rating with the Better Business Bureau and almost "five-star" ratings with ****** and ****************.

  In advance of each purchase by ******* *****, contracts were signed in which it was understood that we were marketing the Spinnaker timeshare and that we could not guarantee a timeframe that the timeshare would sell or rent in any particular timeframe and what price might be offered. The contracts should have been reviewed in advance of signature and purchase. In addition to the contracts being signed in advance via ******** electronic signature. Quality control calls were also conducted in which the client had to acknowledge their understanding of our services and guarantees just like in the contracts that were signed. If the client did not agree with what was stated in the quality control call, a refund would have been processed.

  I'm sorry that ******* ***** is not now happy with the services, but we have been providing the services promised and contracted. With that said, I also understand that there might be some misunderstand of services based on what was stated; therefore, I am willing to issue a refund for the last purchase in the amount of $1177. I will send out a partial credit authorization form in the amount of $1177. Once received via email, the form will need to be signed to resolve matters. Upon signature and return via email, the $1177 refund will be issued. 

  Finally, ******* ***** will be placed on the "Do Not Solicit" list so that there is no further contact to purchase additional marketing. I will also provide more marketing at no further cost, which will include Elite Plus (two digital marketing magazines) and another seasonal ****************** program. Contact ****** services with any questions at toll-free ************** or **************, Concierge can be reached at toll-free ************** in reference to offers received. 

  ***** *****, VP/Consumer Analyst, Timeshares By Owner, Ph: ************** X321

   

  Customer Answer

  Date: 05/23/2025

  I am not ******* *****.

  My name is ****** *******.

  Business Response

  Date: 05/30/2025

  To Whom It May Concern,

  In response to the complaint filed by ****** ******* (Complaint ID #*********, I apologize to Ms. ******* for any misunderstanding in reference to the marketing that she purchased. Ms ******* has been a client of Timeshares By Owner since March 14, 2024, having purchased website/walk-in office advertising for four different deeds (or long term leases) for her *****************************************************. The four active ads with complete profiles and photos added are listed under ad #s ******, ******, ******, and ****** and remain active and renewed through 2027 (may always be renewed at no additional cost). The first marketing purchase was in the amount of $4000. Subsequent purchases took place on August 19 in the amount of $3278 and November 8 respectively in the amount of $3222. Advertising for the August purchase was specifically for the Autumn Showcase that included three months of seasonal marketing featured on our website under the Showcase feature, along with three months of email blasts that went out to those that had expressed interest in Pueblo Bonito and Mexican resort properties. The last purchase in the amount of $3222 on November 8 was for the ******************** program, which included two different digital marketing magazines known as the ************** followed by the ************************** Both were 30-day magazines with one following the other. While it does not appear that there was a successful rental or sale of Ms. ********* timeshares, the marketing did generate five different offers on May 29, April 22, April 25, July 24, and October 18. Before Ms. ******* purchased our marketing she signed contracts in advance of each purchase. The contracts spelled out the fact that we could not guarantee a timeframe that any one of her timeshares would sell or rent or what price might be received in regard to an offer. After each purchase, we also conducted a quality control call in which Ms. ******* had to acknowledge her understanding of the services that we provide. If she had not acknowledged her understanding or had indicated that she did not want to proceed, we would have processed a full refund of her marketing fee. Also, indicated in the contract is the fact that there is ten-day cancellation timeframe. Ms. ******* never canceled her services within ten days, or in fact before we received her complaint from the BBB.

  There is no doubt that Ms. ******* was contacted by ******, a sales representative in one of our offices, and while she may have made contact multiple times, there is never an obligation to purchase more marketing. All purchases are for marketing fees, and of course she indicates that ****** informed her that she was not required to ever purchase additional marketing. Based on the fact that we provided marketed as contracted, there really is no entitlement to any refund. While Ms. ******* states that ****** did not return calls, we have no record of such calls being made to ******. We have several *************** **** that could have returned a call if the attempt had been made. The phone numbers for client services was in the welcome packet that was sent out after each marketing purchase and in the contracts that were signed in advance of purchase. 

  Based on the complaint being filed and the frustration expressed, I do want to resolve matters if possible. What I will do is provide additional marketing at no further cost; i.e., more Showcase and ******************** in different editions, along with placement in our weekly "Vacation Time" podcast hosted by yours truly every Monday. With additional marketing and current advertising, we should be able to generate offers. With that, I will provide Ms. ******* with a $2000 partial credit. All she needs to do is sign a Partial Credit Authorization Form (****). *************** can also be reached at ************** or **************. The ******************** that provides offers and works with the client from offer to close, be it rental or sale, may be reached at toll-free **************

  ***** *****, VP/Consumer Analyst Ph: ************** X321

  Business Response

  Date: 06/02/2025

  To Whom It May Concern,

  In response to the complaint filed by ****** ******* (Complaint ID #*********, I apologize to Ms. ******* for any misunderstanding in reference to the marketing that she purchased. Ms ******* has been a client of Timeshares By Owner since March 14, 2024, having purchased website/walk-in office advertising for four different deeds (or long term leases) for her *****************************************************. The four active ads with complete profiles and photos added are listed under ad #s ******, ******, ******, and ****** and remain active and renewed through 2027 (may always be renewed at no additional cost). The first marketing purchase was in the amount of $4000. Subsequent purchases took place on August 19 in the amount of $3278 and November 8 respectively in the amount of $3222. Advertising for the August purchase was specifically for the Autumn Showcase that included three months of seasonal marketing featured on our website under the Showcase feature, along with three months of email blasts that went out to those that had expressed interest in Pueblo Bonito and Mexican resort properties. The last purchase in the amount of $3222 on November 8 was for the ******************** program, which included two different digital marketing magazines known as the ************** followed by the ************************** Both were 30-day magazines with one following the other. While it does not appear that there was a successful rental or sale of Ms. ********* timeshares, the marketing did generate five different offers on May 29, April 22, April 25, July 24, and October 18. Before Ms. ******* purchased our marketing she signed contracts in advance of each purchase. The contracts spelled out the fact that we could not guarantee a timeframe that any one of her timeshares would sell or rent or what price might be received in regard to an offer. After each purchase, we also conducted a quality control call in which Ms. ******* had to acknowledge her understanding of the services that we provide. If she had not acknowledged her understanding or had indicated that she did not want to proceed, we would have processed a full refund of her marketing fee. Also, indicated in the contract is the fact that there is ten-day cancellation timeframe. Ms. ******* never canceled her services within ten days, or in fact before we received her complaint from the BBB.

  There is no doubt that Ms. ******* was contacted by ******, a sales representative in one of our offices, and while she may have made contact multiple times, there is never an obligation to purchase more marketing. All purchases are for marketing fees, and of course she indicates that ****** informed her that she was not required to ever purchase additional marketing. Based on the fact that we provided marketed as contracted, there really is no entitlement to any refund. While Ms. ******* states that ****** did not return calls, we have no record of such calls being made to ******. We have several *************** **** that could have returned a call if the attempt had been made. The phone numbers for client services was in the welcome packet that was sent out after each marketing purchase and in the contracts that were signed in advance of purchase. 

  Based on the complaint being filed and the frustration expressed, I do want to resolve matters if possible. What I will do is provide additional marketing at no further cost; i.e., more Showcase and ******************** in different editions, along with placement in our weekly "Vacation Time" podcast hosted by yours truly every Monday. With additional marketing and current advertising, we should be able to generate offers. With that, I will provide Ms. ******* with a $2000 partial credit. All she needs to do is sign a Partial Credit Authorization Form (****). *************** can also be reached at ************** or **************. The ******************** that provides offers and works with the client from offer to close, be it rental or sale, may be reached at toll-free **************

  ***** *****, VP/Consumer Analyst Ph: ************** X321

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23306869
  
  I am rejecting this response because:
  After much thought, I have decided to reject their offer. There are 2 reasons for this decision.  

  The first one is that I believe that I have been defrauded. I believe the business,,Time Shares by Owner, took advantage of me because of my age and the fact that I was a widow and therefore an easy target. It is my feeling that they significantly overcharged me (******) for the services they offered and with no success. I have no confidence that my timeshares will ever sell! For all of the stress and anxiety and the loss of ******, they were only willing to give me $2,000 to close the case. That is rediculous.! The second reason is because it could allow them to continue  to do this to other people in my position.I really dont want what I went through to happen to anyone else.

  Thank you BBB for looking into my case.

  Sincerely,

  ****** *******

  Business Response

  Date: 06/10/2025

  To Whom It May Concern,

  I don't believe that ****** ******* really reviewed my correspondence in which I offered a $2000 partial credit refund. If she had, she would have realized that I had already addressed all of her concerns, and most especially her concern about what to spend on marketing and how we allegedly manipulated her. We do have limits on what anyone can spend on marketing and we would have stopped her from spending more than she did. No one is ever forced to buy more marketing and certainly Ms. ******* only had to say "no" in regard to additional marketing.

  In addition to the refund I had offered, I also provided her with additional marketing in the Elite Plus and ****************** programs. Hopefully, with those programs, it will put her closer to the buyer or renter she is seeking. Obviously, I cannot make that guarantee and I will not do that.

  There is really nothing more that I can do than what I have already responded to previously. As I stated, Ms. ******* was not entitled to any refund based on the contracts signed and the services provided, and the fact that contracts were signed and Quality Control calls were conducted. I am not issuing any more than what I said I would. I will hold open my offer of a $2,000 refund. All Ms. ******* has to say is that she will accept it and then she can sign a form. Of course, we will continue to market her timeshares and we provide offers as we receive them.

  ***** *****

  VP/Consumer Analyst, Timeshares By Owner, Ph: *******************

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 20, 2025 I was contacted by *****. He discussed selling my timeshare which sounded good. He told me the advertisement to get it sold was around $2500. I expressed interest but stated that the price was too high. We agreed on $1299 for the ad. All is well until I get a phone call from ***** saying he thinks he will have a buyer if I lowered my price point from $95k to $90K. I said cool I would agree to a $90k buyout. ***** then explains that I owe $2700 because that is the balance I have with this program. I told him this is the first of me hearing such things. He keeps reiterating that I owe this balance. So I reach out to ***** who has emailed me a few times to get an answer as to why ***** is saying such things. ***** explains with an attitude that ***** this trying to sell another program. I said well he didn't say that. He told me in order to move forward that I have to pay the balance of my original program first. So now I'm thinking something is off here. ***** calls me about 10 minutes later and says disregard what ***** is saying. But how did ***** know about the ordeal when I didn't ask for him or supposedly I called corporate office when I talked to *****. I believe this is a scam.

  Business Response

  Date: 04/29/2025

  To Whom It May Concern,

  In response to the complaint received by ****** ****, in February of this year, Ms. **** was contacted by a sales representative of Timeshares By Owner known as *****. Based on a conversation she had, she elected to purchase marketing in the amount of $1299 to advertise her Westgate Smoky Resort and Spa for a sale price only. Before the fee of $1299 was charged, Ms. **** had an opportunity to review the contract in which upon review she would have understood that we do not have a buyer waiting, nor do we promise a timeframe in which her timeshare will sell or when there might be an offer on her timeshare. Our guarantee is to advertise her timeshare, which is what we have been doing since she purchased marketing that has been advertised on our website and in our walk-in offices. In addition to the contract that was signed in advance of purchase, we also conducted a complete Quality Control (QC) call in which a script was followed. In that *** Ms. **** acknowledged her understanding of our services, in that we could not guarantee a timeframe for finding her a buyer and what price might be offered for her timeshare. If at any time during the *** Ms. **** had not acknowledged her understanding of our services or did not agree with any aspect of the *** we would have stopped the call and we would have issued her a full refund of her marketing services.

  Ms. **** further states that she was contacted by another representative of Timeshares By Owner known as ***** and that he was informing her that for another fee, we could possibly find a buyer for her timeshare. It does appear that Ms. **** purchased any additional marketing, and through the assistance of a **************** Representative, she was informed that the additional fee was for another marketing program. Apparently, that is not what ****** **** understood; therefore, based on that, she did not proceed with another purchase. Why ***** contacted her again I do not know, but I believe that he was only trying to inform Ms. **** that she did not need to purchase any additional marketing, which quite frankly, she does not.

  What I will do is go ahead and provide Ms. **** with additional marketing in our Elite Plus and ****************** programs at no cost. That will provide her with two different digital marketing magazines, one known as the Timeshare Trader and one known as the *************** both 30-day magazines with one following the other. Also, she will receive the Showcase program that provides her with three months of seasonal marketing in the Summer ********* That program will provide email blasts that will go out to anyone that has expressed interest in Westgate properties, along with her timeshare featured with a select group of other timeshares. 

  For any questions or concerns regarding the marketing, our ******************** can be reached at toll-free ************** or **************. Our ************** that provides offers and works with a client from offer to close, be it rental or sale, can be reached at **************

  ***** *****, VP, Timeshares By Owner, Ph: ************** X321

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Timeshare by owner has done nothing they promised. They were supposed to be marketing and selling my timeshare and multiple times have called me with some superior marketing techniques and been over a year and they have been 0 help. I would just like for them to finish the job and if not then I want my money back that I have put into this so far if possible

  Business Response

  Date: 02/28/2025

  Dear ******* *****,

  I reviewed your complaint regarding the fact that you believe that we have not provided the services that we said we would. Based on your concerns and the fact that your timeshare has not yet sold, you want us to ensure that your timeshare is definitively sold and/or a refund of $1500 is provided to you. When you purchased our marketing on two different occasions, you signed contracts in advance of the purchase indicating that you had acknowledged your understanding of the marketing that you were buying. If that is not what you understood, then you should not have signed the contracts electronically in advance of both of your purchases.
  
  In the contracts, we provided the contact information for our **************** team and Concierge team at the corporate office of Timeshares By Owner. Those were numbers that you could contact at any time to discuss your marketing concerns and issues. Such information was also included in a Welcome Packet that was mailed out to you. We have a very responsive *************** team that returns all calls if not immediately available. We also conducted two different quality control calls in which you had to acknowledge your understanding of the services that we provide and the fact that we cannot guarantee a timeframe in which your timeshare will sell or what amount might be offered for either a rental or sale when there is an offer. If at any time during the quality control call you had not acknowledged your understanding or felt that the services discussed with you were misrepresented, we would have stopped the recording and would have discussed the fact that you would be entitled to a refund. The two quality control calls were completed without issue and you fully acknowledged your understanding of the services that we were providing.
  
  As for contact with you to purchase additional marketing like you did twice, there are additional programs that could put you closer to that buyer or renter, but again we cannot guarantee success within any particular timeframe, other than to say we have been very successful for many of our clients and have maintained an A rating with the Better Business Bureau, as well as 4.5 to 5 star ratings with **************** and ******. We are proud of the success we have achieved, but I can also appreciate the frustration with many of our clients when they are not receiving the success they immediately thought they would. Therefore, your marketing that included website/walk-in office advertising and the ******************** will continu******e at no cost with yet another Elite Plus program and a three-month showcase program for the Summer ********* I will provide you with an Elite Plus program that includes both the ************************* and Elite Magazinesboth digital marketing magazines. With that additional marketing, I will also be giving you email blasts that go out to those interested in Club 36 or Bluegreen properties like yours. All of this will be provided without extra cost. Your marketing costs have included fees of $750 for website/walk-in office advertising (purchased on Dec 18, 2023), and Elite Plus at a cost of $750 (purchased on Nov 21,2024).
  
  The programs purchased have included website/walk-in office advertising that remains active with complete profiles and photos added (ad #******). To locate your active marketing on our website, just to go to ****************************** and once on the site, at the top of the opening page,you will see a blank bar underneath verbiage that says Search 1000s of Timeshares for Rent or Sale. Just enter ****** into that blank bar,click search and your ad for your Bluegreen 36 timeshare will pop up. Then click View Details and a close-up of the ad will appear. If you ever need an update or have any questions, do not hesitate to call our *************** Dept at toll-free ************** or **************. Our ******************** that provides offers and works with you from offer to close can always be reached at toll-free **************. Aside from providing you with additional marketing at no cost, Ill be happy to provide you with a $500 partial credit refund (certainly not $1500, as that is more than the $1250 that you spent on marketing); however, in order to do that, you will need to sign a partial credit authorization form that indicates that all matters are resolved. Finally, you have been placed on the do not solicit list, so that you are not contacted again to purchase additional marketing.
  
  Yours Truly,

  ***** *****, VP/ Consumer Analyst, Ph: ************** X 321

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2021 we had listed our timeshare at ******************** for sale with Timeshares By Owner. Spoke with ***** ******** and paid $1,498 for them to do the advertising to sell/rent our property. In October 2021, ****** ***** contacted us & told us that in order for them to be able to sell our property, we needed to pay another $2,469. After a long discussion, we agreed and paid this amount expecting to get our timeshare finally sold, but nothing ever happened. Every few months someone different called us always asking for more money, but we declined each time. **** went silent until March 2022, when we received a few calls from **** telling us he could put us on a special program, but we would have to pay another $3,600! I, obviously, declined one more time. A few months later, in June, I got another call from ****** ****; she said that this time the sale would happen, but we needed to pay another $899, bringing it down from $3,000! Not sure why, but I agreed to pay this one last time, trying to be optimistic! She reassured me that we wouldn't have to pay anything further & that this time our timeshare would be sold. We did not hear from **** again, and after a few more months, a few calls from **** began flooding my phone again asking for more money. And today, February 2025, I got a call from ***** *******. She started off very nice (like all the others), but when I told her that I would not pay one more *****, she got very nasty and started raising her voice, she didn't even let me speak! Obviously, I wasn't going to tolerate that, so I hung up. She kept calling me over and over again. I picked up one last time and told her I did not want to speak to her. She began telling me "her" story, asked if I believed her, I said no and hung up. Bottom line, to this day, I have paid TSBO close to $5,000 & have received NOTHING back but annoying and disrespectful calls! They are unprofessional, excellent at extracting money from you without producing any results.

  Business Response

  Date: 03/06/2025

  ******** **** & ******** *****,
  
  In response to the complaint you recently filed against Timeshares By Owner through the Better Business Bureau, you have been a client of Timeshares By Owner since April 1, 2021. The first marketing purchase to advertise your Club Wyndham Bonnet Creek in the amount of $1498 provided you with marketing on our website and in our walk-in offices all under ad #******.That marketing continues to run and has been renewed time after time after every six months. Subsequent purchases have taken place on June 24, 2021 and finally June 9, 2022. That second purchase in the amount of $2469 was for marketing your Club Wyndham Bonnet Creek in our ******************** program that included both the Elite and ****************** programsboth are one-month digital marketing magazines with one following the other. The last purchase in the amount of $899 was for the ************************** a three-month seasonal program that featured select timeshare properties. Also included were three months of email blasts that went out to those that had expressed interest in Club ******* resorts and points. The marketing programs did generate multiple offers. Offers were provided on Apr 15, May 3, May 4, May 11, May 17, May 20, May 24, May 27,Jun 9, Jun 10, Jul 12, Sep 30, Dec 16, Nov 21, Dec 20 all in 2022. Offers in 2023 took place on Jan 31, Mar 3, Apr 15, Nov 30 and Dec 22. It looks like the last offer that took place was on Sep 13, 2024.
  
  Before each purchase was processed, a contract was sent via electronic mail (docusign) that had to be signed in advance of purchase. The contract covered the fact that while the marketing was provided with the hope of offers taking place for both rental and sale, we could not guarantee when and if your timeshare would sell or rent. It also covered the fact that there was a ten-day cancellation timeframe in which to request a full refund of your marketing fees. Our records indicate that you never canceled any of your services within that ten-day timeframe. We also conducted complete quality control (**) calls after each purchase in which a script was followed. The ** covered all of the information that was in the contract, such as the fact that we market your timeshare in different programs, but that we cannot guarantee a timeframe that your timeshare will sell or rent or what price might be ********** reference to a sales representative contacting you regarding the necessary purchase of additional marketing to sell your timeshare, all that is being said is that adding another program should put you closer to finding that buyer or renter. There has never been any guarantee of another purchase assuring you that there will specifically be a buyer. And you certainly acknowledged our services in every quality control call and you signed contracts in advance of purchase.
  
  Through all of this, I certainly understand your disappointment in our services in not actually finding you a buyer or renter for your timeshare. I know that you purchased our services because the representatives that sold you our services had convinced you that this would be a successful way of moving your timeshare. However, you did acknowledge our services and purchase them knowing there was no guarantee. We promised to market your timeshare and thats exactly what we didand we do have a record of success,actually moving many of our clients timeshares. We have maintained an Arating with the Better Business Bureau, a 4.5 to 5 favorable scores with ****** and ****************. We are doing something right and as a representative of Timeshares By Owner, I am proud of the service that we provide.
  
   Now, what I would like to do to resolve matters for you, even though there is no entitlement to any refund, is provide you with additional marketing at no further cost, which will include the Elite Plus and ****************** programs once again. That will be the three-month Spring Showcase, email blasts going out to those that have expressed interest in Club Wyndham resorts, the Elite Plus program that includes the Timeshare Trader and Elite digital marketing magazines, and I mention of your property in an upcoming Vacation Time podcast broadcast live from the studios of Timeshares By Owner at the corporate office of ************************* for a refund, like I said, there is no entitlement to any refund, I will be issues a partial credit in the amount of $1500. To issue that refund, you will need to sign a Partial Credit Authorization Form that will be sent to you via email. Finally, you are also placed on the Do Not Solicit list, so that you are not contacted again to purchase any additional marketing.
  
  Yours Truly,
  
  ***** *****
  Timeshares By Owner | Vice ********** Consumer Analyst
  1-888-707-TIME | Ext: 321
  
  
  

  Customer Answer

  Date: 03/06/2025

  Everything they are saying is not true.  Every time we received a phone call they would always say "this is the right time to sell your property but you need to pay this amount for us to be able to help you".  They never said this will be for X amount of months.  I told them that I didn't want to pay anything else because I had already paid them for their services.  But every time they called me they would keep asking for more money and I asked "is this the last time I would have to pay anything?" And their response would always be "YES, this would be the last time you will be asked to pay something additional"...which obviously was not true.  They simply continued calling after a few months to say the same exact thing "this is the right time to sell, you can't miss this opportunity, but to be able to do so you need to pay this amount of money".

  However, regardless of all this, we would just have to accept what they are offering to give us back ($1,500). But I would like to ask if the other complainants who were offered an amount of money, did they get their money back?  I would like to make sure that that did indeed happen, so I could simply ACCEPT their offer and get this over with.

  Customer Answer

  Date: 03/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and even though I do not agree with certain things (I even sent them a message separately), I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was trying to sell my mom's timeshare with Timeshares by Owner in which the process started in September. Since then, they have asked me twice for payment totaling almost $5,000. I keep being told that they are working on it but lack communication and don't provide proof. I was told that the closing date was 1/26/2025 in which it did not close. Then I was told it would be completed 100% the following week in which it has not. I feel like this is all a giant scam. Looking into the reviews now on their site as well as with the BBB, ALOT of people had the same complaints as I did. I would like ALL of my money back that I had paid out as I don't feel as though they are being honest with working on selling my timeshare which is now part of an estate as my mom had passed away. I feel like I am being taken advantage of. They said the buyer pays for the fees and that I would be getting the money I paid out back after it's sold so if that's the case, then they shouldn't be collecting any money from the seller (me) only from the buyer.

  Business Response

  Date: 02/25/2025

  To Whom It May Concern,

  I've been confused by this complaint and I certainly thought the I responded to it already. I have been dealing with a ******** ****** in continuing correspondence (she is the same person as ******** ******)-- not of the most professional in what has been coming from her with accusations of fraud and profanity. While I believe that Ms. ****** understood what she had purchased in regard to marketing and she had even acknowledged her understanding of our services through both Quality Control calls and signing contracts in advance. I did go ahead and review the recordings and while I believe it is true that Ms. ****** knew what she was purchasing, I could understand why there might have been a misunderstand of our services; therefore, I did elect to issue a $3378 refund and Ms. ****** did sign the form that essentially resolves all matters. I would say based on that, this BBB complaint is settled. Here was my last response:

  "Dear Ms. **************** have tried to be diplomatic in my responses and correspondence with you, but I am getting a little bit tired of your blame game and not taking responsibility for your own actions (according to you,everything is everyone elses fault). You then indicate that we are fraudulent,a scam and then you unprofessionally use a number of profanities against us.
  
  It so happens that we are a marketing company that is successful at moving clients timeshares almost daily. With our success and what we do for our clients, we have maintained an A rating with the Better Business Bureau, a five-star rating with ************** and ******, which all in all is quite an achievement for a timeshare resale and rental marketing company. You purchased marketing with Timeshares By Owner on two occasions. You originally purchased marketing on Sep 13, 2024 in the amount of $1598 to advertise your Orbit One Vacation Villas on our website and in our walk-in offices. That marketing (ad #******) remains active with a complete profile and photos added to give the ad more prominence. As stated previously, the contract was signed in advance and it was up to you to review the contract. You certainly should have acknowledged an understanding of our services before signing that contract. A quality control call, in which a script was followed,was also conducted in which you fully acknowledged your understanding of our services. You knew that we could not determine a timeframe in which your timeshare would sell or what price you would receive once an offer was made. If you hadnt understood the services purchased and indicated that in the quality control call, then we would have refunded your marketing fee.
  
  Subsequent to the first purchase on Sep 13, you purchased marketing again on November 5, which included advertising in the Showcase program for a total price of $3378all under ad #******. That included three months in the Winter Showcase that was for some select timeshare properties featured in the seasonal program. Also included were email blasts going out to those that had expressed interest in Orbit One properties or something similar.Just like in the first purchase, a contract was signed in advance and a quality control call was conducted.
  
  As indicated that I would, I did fully review the pitch conducted by Sales Representative, ****** ***** and I did note some concerns in what he informed you. I also noted in my concerns a part of the text messaging between the two of you that you provided to me. The correspondence from ******** did give me cause for concern; therefore, despite the fact that a complete quality control call was conducted and you signed a contract in advance of purchase, I have elected to issue a full refund of $3378 for that purchase. Based on that, a Partial Credit Authorization Form is being sent to you via electronic email for that $3378 refund. You will need to sign that form that indicates all matters are resolved in order to receive that refund. You will continue to receive the marketing that you originally purchased on Sep 13,for which a complete profile and photos have been added.
  
  That is what I am offering to resolve matters.
  
  Yours Truly,
  
  ***** *****
  Timeshares By Owner | Vice President
  1-888-707-TIME | Ext: 321
  ******************************"
  

   

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22922081
  
  I am rejecting this response because:

  You keep claiming that I knew what your company was only advertising the timeshare. No, I reached out to your company to SELL the timeshare and your **** sent over an agreement for me to sign stating it was for advertisement. Your **** are very good at being manipulative and made me think the contract was for you guys to sell the ********* when really the contract was for advertising. As many many claims/reviews were made by many different people claiming the exact same thing that I am. You guys take our money making promises of selling the timeshare when that wasnt your intent at all.

  As shown by the Docusign that you sent before you would refund me $3378 of my $4,974 that I had paid you guys to SELL the timeshare, you are clearly guilty if you need to state release past, present and future claims. You know what your doing and you know your wrong. I have text messages of the lies from your rep ******* *****) including a manager of yours, (***** *******). 
  

  In order for complete resolution, I would like my remaining money that I had paid for services that were not to your intent, paid back to me as it was not my understanding that I was paying for advertisements. Again, your **** are very very good at manipulating and making lies to get people to believe they are doing what us clients requested when in fact that wasnt the case at all. Your **** even gave me their personal cell phone numbers to move me off recorded lines because they knew they were lying and I was catching on.

  Also, ****** is my maiden name. My email is from highschool. If you read my emails, all of my emails have my signature of ******** ******.

  Sincerely,
  
  ******** ******

  Business Response

  Date: 02/27/2025

  To Whom It May Concern,

  I was not placing blame in reference to the names ****** vs ******* I was just indicating that it created confusion for me based on the fact that I had been corresponding back and forth through all of this to Ms. ******* not understanding that I was always dealing with Ms. ******* I was trying to demonstrate the fact that I had been working on the complaint all along even though I had technically not responded to the complaint through the BBB. I apologize for any misinterpretation on my part regarding the two different last names. 

  As for whom contacted whom in regard to the purchase of marketing that is irrelevant in reference to the marketing purchases that occurred. There were two different purchases; one in the amount of $1598 on September 13, 2024 and one in the amount of $3378 on November 5. They were both marketing purchases in which contracts were signed in advance of purchase and quality control calls were conducted. Ms. ****** acknowledged her understanding of our services by signing the contracts in advance and by allowing the completion of the quality control (**) calls in which a script was followed. Had she not accepted the marketing she purchased, the ** calls would not have been completed and we would have issued a refund. Understanding the contract, Ms. ****** also could have canceled her services within the ten-day timeframe as policy dictates. Even based on the fact that our services were acknowledged as being understood, I reviewed recordings and based on that, I offered to issue a $3378 refund for the last marketing purchase. I sent a Partial Credit Authorization Form (****) to Ms. ****** and she signed the form that resolved all matters. We also followed up with a phone call that was essentially another ** call in which she understood that she signed the form that resolved all matters. 

  We are continuing to advertise Ms. ******** timeshare and will continue to do so, based on her first marketing purchase, and I am providing additional marketing programs at no cost. Based on the fact that a form was signed indicating that the signature "serves as a general release of all claims, past and present, against Timeshares Direct, ***** and a $3378 refund is issued, there will be no further action on this matter. On behalf of Timeshares By Owner I have resolved this matter-- and generously I might add.

  ***** *****,

  VP/ Consumer Analyst, Ph: ******************* 

   

   

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22922081
  
  I am rejecting this response because:

  I was basically forced to sign the release or else I would not have gotten my $3,378 refunded. I dont care that you have signed contracts. Your company is a bunch of manipulative liars. I was spoken to about selling the timeshare and then given a contract supposedly for advertisement to hurry up and sign. You found issues with the 2nd conversation proving my concerns to be right which is why you refunded the $3378 to me but you fail to listen to the very first conversation of ME calling YOUR COMPANY TO SELL the timeshare. If I wanted advertisement, I would have went into social media and advertised it for FREE and not have paid you guys almost $5,000! Your **** conned me into thinking they were doing right by me since September! Lying to me this entire time which again once I started catching on, both of your **** I was dealing with move me off the recorded lines to their cell phones. Glad I keep all communication by text and email!!!

  also, the final call was NOT confirmed by me. Lady in your accounting department left me a voicemail which I have saved. I never spoke to anyone over the phone.

  I would like the rest of my money refunded to me due to the fact that none of what I contacted your company for was what was actually done. I reached out to you to sell, not advertise. You take advantage of people twisting conventions, them thinking they are signing a contract based on the discussion over the phone. Its not right and its not fair.

  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with this company in early 2021. They sold me on their sales pitch, in that, they could sell my timeshare in *******************, in *******, ********. So far I have paid them close to $15,000, with no results. I have tried to get a full accounting on my account, asking how much I have paid to date, with no results. I also have asked for info on the account. They have told me they will call me when it sells. No info otherwise. After four years and $15,000 later I am asking for your help as I can get no answers from them.

  Business Response

  Date: 03/04/2025

  Dear **** & ******** ****,
  
  You just filed a Better Business Bureau complaint against Timeshares By Owner based on the fact that you started purchasing marketing through our services in 2021 and have yet to sell or rent your Westgate Branson ***** timeshare. Aside from your first marketing purchase on Nov 15, 2021elected to purchase additional marketing on a number of different occasions for different marketing programs of which none of it was required and with each purchase, a quality control call was conducted in which you had to acknowledge your understanding of the services you purchased from Timeshares by Owner. First, on November 15, 2021,you purchased website/walk-in office advertising for a fee of $797. That marketing remains active and consistently renewed. Subsequent to that, there were seven other marketing purchases that have taken place with the last one taking place on Nov 21, 2023. Purchases since the first fee took place on Jan 19, 2022 in the amount of $998, on Mar 24, 2022 in the amount of $799, on Oct 14, 2022 in the amount of $1497, on Jan 27, 2023 in the amount of $3598, on May 1, 2023 in the amount of $1864, on Aug 7, 2023 in the amount of $999, and finally on Nove 21, 2023 in the amount of $1927. I had even placed you on the Do Not Solicit  list right after your last purchase, so that you could not purchase additional marketing. Total marketing purchases add up to $12,479
  
  The subsequent marketing that you had purchased since that first advertising program has included the Timeshare Trader, Elite Plus and ****************** programs. Elite Plus included both the Timeshare Trader and Elite digital marketing magazines of which both are 30-day magazines with one magazine following the other. Youve purchased that program at least three times. The Showcase has consisted of three-month programs for the different seasons that have included the Autumn ********* the Summer ********* and Winter Showcases. Those showcases advertise a select group of timeshare properties and has included email blasts going out to those that have expressed interest in your Westgate Branson ***** timeshare or other properties similar to yours. You have received a number of offers. Those offers came through our ******************** and were provided to you on Mar 16, Mar 28, Apr 24, May 1, May 16,May 22, Jun 2, Jul 17, Sep 12, Oct 17, and Nov 28 all in 2023. In 2024, you received offers on Mar 29, Apr 4,  May 7,May 23, and Sep 26. The most recent offer came through on Feb 14. It was a representative of the ******************** that contacted you each time and that representative that contacts you works with you from offer to close, be it rental or sale.  
  
  Each time you purchased marketing, you electronically signed a contract in advance of the purchase. The contract explained our marketing program and the fact that we do not have a buyer or renter waiting to purchase and the fact that we cannot guarantee a timeframe in which a timeshare will sell or rent. Aside from signing contracts in advance of purchase and understanding that there is a ten-day cancellation timeframe and that our guarantee is to advertise a clients timeshare, we also conducted quality control calls in which a script was followed. In the quality control call, it was understood by the client that we cannot provide a timeframe that a timeshare will sell or rent nor can we guarantee what price might be offered once there is an offer. You acknowledged that you understood our services in the Quality Control call, and had you not acknowledged your understanding of our services, the quality control call would have stopped and we would have issued a refund. You never canceled our services within the ten-day timeframe of any one of your purchases.
  
  With all of that said, which clearly indicates that there is no entitlement to a refund, I will be happy to issue a full refund of the last marketing purchase that took place on Nov 21, 2023. That means that a refund of $1927 will be issued if **** and/or ******** **** are willing to sign a Partial Credit Authorization Form. In addition to offering a $1927 refund, on behalf of Timeshares By Owner, I will provide additional marketing in another edition of the Elite Plus and ************************* program. Ill also get an ad into an upcoming Vacation Time Live Podcast broadcast every Monday from the studios of Timeshares by Owner at the corporate office of Timeshares By Owner.
  
  For an update anytime, do not hesitate to call our ************************** at toll-free ************** or **************. Our ******************** that provides offers and works with you from offer to close, can be reached at toll-free **************. Also, an Elite Member, you have exclusive access to our Elite line at (844) 70ELITE or **************. Finally,as mentioned, you have been placed on our Do Not Solicit  list, so that you are never contacted again to purchase more marketing. What I will do is work with the ******************** to see if we cannot get offers that work for you to get your timeshare sold.
  
  Yours Truly,
  
  ***** *****
  Timeshares By Owner-- Vice ********** Consumer Analyst
  1-888-707-TIME | Ext: 321
  
  
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August of 2023 I was contacted by Timeshares By Owner to sell/rent my one bedroom property at the ****************** in *****. They asked to pay roughly $1200 to do advertising to sell/rent my property. After doing so I received a call from the concierge department about my membership and then that was it for a few months.On 11/20/2023 I received another call from ***** ******, asking for $2500, to be put me in a different program and their Autumn showcase. When asked why this wasnt offered to me the first time, the answer that I received from her was, this department wasnt around when I first signed up a few months prior. That didnt really make sense to me, but reluctantly, I still signed up. Months passed and I hadnt received a single offer on a sale or rental, but I was receiving consistent calls with, good news on the selling of my property w/out any actual news. Then all of a sudden the calls stopped, so I started calling looking for answers to find none. ***** became very hard to get a hold of and eventually went MIA.Time went on and I would do my random calls to the concierge looking for answers and seeing if I had missed an offer and I hadnt. *****************, Director of Sales, giving me a call. After voicing my frustration she supposedly did me a solid and put me in some other showcase for a lifetime or something of sorts. June 2024, **** ****, from Corporate *******, called asking for more money. After breaking down why I didnt want to pay anymore money he somehow persuaded me to. A year later and over $5500 in the hole with not a single one. Sept 2024 ****** ****, *********** *** called and gave me the most honest feeling call of anyone from the company and basically said all that happened before this was ridiculous and validated my frustrations. I have been researching what I can do to recoup this money back, because this is absurd. I could give so much more detail, but this box has a limit.

  Business Response

  Date: 11/21/2024

  To Whom It May Concern

  I certainly understand the concerns regarding Mr. ****** three different marketing purchases and the fact that he felt compelled to purchase additional marketing programs. Timeshares By Owner has different programs that are available, which range from website/walk-in office advertising, showcase marketing, and the Elite Plus program, Each program has a fee associated with it. When we contact someone a first time, that marketing that will always be for our website. That ad is a six-month program that can be continuously renewed at no additional cost. That program is generally less expensive and if the marketing is not successful after three months, we may contact the client again to see if they would like to purchase an additional program(s) that will include three months of seasonal marketing and/or digital marketing magazines. There is never a guarantee with any of the purchases, except that with the additional marketing, it may put a client closer to that buyer they are seeking. Our guarantee is to advertise a clients timeshare and that is exactly what we have been doing for Mr. ***** We also followed up with Quality Control calls to ensure our marketing was understood. If it was not understood or accepted during the ** call, a refund would be processed. ***** **** acknowledged his understanding of our services.

  Despite the fact that there is no entitlement to a refund based on providing the services contracted, I am willing to resolve matters with a $2000 refund. I will provide a form that can be signed on line like in the case of the contracts. We will continue to market the timeshare and I will even provide additional marketing at no extra cost.

  I can be reached at toll-free ******************* with any questions or concerns.

  ***** A. *****, Consumer Analyst/ VP, Timeshares By Owner.
  

  Business Response

  Date: 11/25/2024

  To Whom It May Concern

  I certainly understand the concerns regarding Mr. ****** three different marketing purchases and the fact that he felt compelled to purchase additional marketing programs. Timeshares By Owner has different programs that are available, which range from website/walk-in office advertising, showcase marketing, and the Elite Plus program, Each program has a fee associated with it. When we contact someone a first time, that marketing that will always be for our website. That ad is a six-month program that can be continuously renewed at no additional cost. That program is generally less expensive and if the marketing is not successful after three months, we may contact the client again to see if they would like to purchase an additional program(s) that will include three months of seasonal marketing and/or digital marketing magazines. There is never a guarantee with any of the purchases, except that with the additional marketing, it may put a client closer to that buyer they are seeking. Our guarantee is to advertise a clients timeshare and that is exactly what we have been doing for Mr. ***** We also followed up with Quality Control calls to ensure our marketing was understood. If it was not understood or accepted during the ** call, a refund would be processed. ***** **** acknowledged his understanding of our services.

  Despite the fact that there is no entitlement to a refund based on providing the services contracted, I am willing to resolve matters with a $2000 refund. I will provide a form that can be signed on line like in the case of the contracts. We will continue to market the timeshare and I will even provide additional marketing at no extra cost.

  I can be reached at toll-free ******************* with any questions or concerns.

  ***** A. *****, Consumer Analyst/ VP, Timeshares By Owner.

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I listed my time share for sale with Time Share By Owner over 1 year ago. I have given them thousands of dollars numerous times but have not received any results. They always want more money to market your timeshare but in over a year they have not forwarded even one sales offer to me. They are unprofessional and have told me several times that this is the last time they will ask me for money. They even put it in writing the last time and I received another call today to try to get even more money from me to sell my timeshare. Back in May of 2023 I was scammed by a gentlemen for even more money. I was presented a sales contract and signed it electronically and then a gentleman called me posing as the closing agent. He was not legitimate and had access to Time By Owners files or was an employee/former employee. He told me every payment that I had made and the check number. That is why I believed him. This was an inside job. I filed a police report with the Brevard *************************** who investigated my issue but they were not able to catch him. Time Share By Owner continues to call me to try to extract more money from me. I spoke to ****** ***** and her boss. Both refused to help me unless I paid even more money despite the fact that I had it in writing they would not charge me again. ****** called me back laughing just to taunt me after an unsuccessful call with her manager. I was very upset. Please warn people not to use this organization. They are unprofessional and are experts at extracting money from you but don't produce any results.

  Business Response

  Date: 11/12/2024

  To Whom It May Concern,

  Our records indicate that **** ********** has purchased marketing on five different occasions through Timeshares by Owner. The marketing purchases have included website/walk-in office advertising, the April '23 ********************* the January '24 ********************* the Spring Showcase, and the ************************* programs. Our guarantee was to provide *** ********** with additional marketing that would hopefully put her closer to receiving an offer on her timeshare, be it rental or sale of her timeshare. The Elite Plus included both the Timeshare Trader and Elite digital marketing magazines with one one-month publication following the other. The Showcase programs consisted of three months of seasonal marketing for one of the seasons, along with three-months of email blasts going out to clients that had expressed interest in *** ************ Marriott's Harbor Lake timeshare or any Marriott resort property, as well as her Woodstone at *********** timeshare. The marketing did provide her with at least twelve different offers for her timeshare from the dates of February 28, 2023 to as recent as November 5, 2024. Unfortunately, it does not appear that there was a successful rental or sale of *** ************ timeshare. It does not mean that there will not be one, as we continue to advertise her timeshares.

  Each time *** ********** purchased marketing, we also followed with a quality control call in which we followed a script that covered what *** ********** purchased. *** ********** acknowledged that she understood that we did not have a buyer or renter for her timeshare, we could not guarantee a timeframe in which there would be such an offer, or what price might be offered. The only guarantee we can provide is that we will market the client's timeshare and provide offers as we receive them. It is always a representative of the ******************** that will provide such an offer and work with the client from offer to close, be it rent or sale. As for a May purchase discussed in the complaint, that was not attributed to Timeshares By Owner. However, we do have Fraud Specialist in the employ of Timeshares By Owner. Her name is ****** **** and she can contact you in reference to that particular representative that may have been in contact with you. I have forwarded that information to ****** ****-- and I know that she has worked with as well.

  I'm sorry that *** ********** feels the way that she does, so what I will do to try and resolve matters is issue a refund of her last marketing purchase in the amount of $1439. Before that can be refunded, *** ********** will have to sign a Partial Credit Authorization Form. I will get that sent out to her on November 13 via email. I will also provide *** ********** with additional marketing at no cost; i.e., our "Vacation Time Live" podcast broadcast every Monday in which I will discuss her marketing. I am also going to provide her with Spring Edition of the upcoming ****************** program, along with another ******************** program.

  Finally, *** **********.has been placed on the "do not solicit" list, so that she will never be asked to purchase more marketing. If there are any questions or if *** ********** wants to talk about her marketing any further, or wants an update, she can call our ************************** at toll-free ************** or **************. Our ******************** that provides offers, can be reached at toll-free **************. As an Elite member, *** ********** also has exclusive access to our Elite line at 844-70ELITE or **************.

  ***** *****, VP/ Consumer Analyst, Ph: ************** X321
  

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not stop the multitude of calls daily and leave the same message over and over.

  Business Response

  Date: 10/17/2024

  To Whom It May Concern,

  In a review of records for Timeshares By Owner, we do not have a client by the name of **** *****, nor do we have a client with the listed telephone number of *************

  I am reviewing our telephone records to see exactly what representative or sales office of Timeshares By Owner might have been repeatedly calling Mr. ****** Thus far I have not been able to determine what office is making the calls; however, what I am going to do to is place Mr. ***** telephone number on our own internal "Do Not Call" list and that should stop any calls from taking place.

  I do apologize to Mr. ***** for the repeated calls taking place. Hopefully the action I am taking should resolve all matters. If another call is received, I would appreciate a call from Mr. ***** myself, so that I may take further action and/or be able to research matters even further.

  Yours Truly,

  ***** A. *****, VP/Consumer Analyst, Timeshares By Owner, Ph: *******************