Complaints

• Initial Complaint

  11/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  August of 2023 I was contacted by Timeshares By Owner to sell/rent my one bedroom property at the ****************** in *****. They asked to pay roughly $1200 to do advertising to sell/rent my property. After doing so I received a call from the concierge department about my membership and then that was it for a few months.On 11/20/2023 I received another call from ***** ******, asking for $2500, to be put me in a different program and their Autumn showcase. When asked why this wasnt offered to me the first time, the answer that I received from her was, this department wasnt around when I first signed up a few months prior. That didnt really make sense to me, but reluctantly, I still signed up. Months passed and I hadnt received a single offer on a sale or rental, but I was receiving consistent calls with, good news on the selling of my property w/out any actual news. Then all of a sudden the calls stopped, so I started calling looking for answers to find none. ***** became very hard to get a hold of and eventually went MIA.Time went on and I would do my random calls to the concierge looking for answers and seeing if I had missed an offer and I hadnt. *****************, Director of Sales, giving me a call. After voicing my frustration she supposedly did me a solid and put me in some other showcase for a lifetime or something of sorts. June 2024, **** ****, from Corporate *******, called asking for more money. After breaking down why I didnt want to pay anymore money he somehow persuaded me to. A year later and over $5500 in the hole with not a single one. Sept 2024 ****** ****, *********** *** called and gave me the most honest feeling call of anyone from the company and basically said all that happened before this was ridiculous and validated my frustrations. I have been researching what I can do to recoup this money back, because this is absurd. I could give so much more detail, but this box has a limit.

  Business response

  11/21/2024

  To Whom It May Concern

  I certainly understand the concerns regarding Mr. ****** three different marketing purchases and the fact that he felt compelled to purchase additional marketing programs. Timeshares By Owner has different programs that are available, which range from website/walk-in office advertising, showcase marketing, and the Elite Plus program, Each program has a fee associated with it. When we contact someone a first time, that marketing that will always be for our website. That ad is a six-month program that can be continuously renewed at no additional cost. That program is generally less expensive and if the marketing is not successful after three months, we may contact the client again to see if they would like to purchase an additional program(s) that will include three months of seasonal marketing and/or digital marketing magazines. There is never a guarantee with any of the purchases, except that with the additional marketing, it may put a client closer to that buyer they are seeking. Our guarantee is to advertise a clients timeshare and that is exactly what we have been doing for Mr. ***** We also followed up with Quality Control calls to ensure our marketing was understood. If it was not understood or accepted during the ** call, a refund would be processed. ***** **** acknowledged his understanding of our services.

  Despite the fact that there is no entitlement to a refund based on providing the services contracted, I am willing to resolve matters with a $2000 refund. I will provide a form that can be signed on line like in the case of the contracts. We will continue to market the timeshare and I will even provide additional marketing at no extra cost.

  I can be reached at toll-free ******************* with any questions or concerns.

  ***** A. *****, Consumer Analyst/ VP, Timeshares By Owner.
  

  Business response

  11/25/2024

  To Whom It May Concern

  I certainly understand the concerns regarding Mr. ****** three different marketing purchases and the fact that he felt compelled to purchase additional marketing programs. Timeshares By Owner has different programs that are available, which range from website/walk-in office advertising, showcase marketing, and the Elite Plus program, Each program has a fee associated with it. When we contact someone a first time, that marketing that will always be for our website. That ad is a six-month program that can be continuously renewed at no additional cost. That program is generally less expensive and if the marketing is not successful after three months, we may contact the client again to see if they would like to purchase an additional program(s) that will include three months of seasonal marketing and/or digital marketing magazines. There is never a guarantee with any of the purchases, except that with the additional marketing, it may put a client closer to that buyer they are seeking. Our guarantee is to advertise a clients timeshare and that is exactly what we have been doing for Mr. ***** We also followed up with Quality Control calls to ensure our marketing was understood. If it was not understood or accepted during the ** call, a refund would be processed. ***** **** acknowledged his understanding of our services.

  Despite the fact that there is no entitlement to a refund based on providing the services contracted, I am willing to resolve matters with a $2000 refund. I will provide a form that can be signed on line like in the case of the contracts. We will continue to market the timeshare and I will even provide additional marketing at no extra cost.

  I can be reached at toll-free ******************* with any questions or concerns.

  ***** A. *****, Consumer Analyst/ VP, Timeshares By Owner.

  Customer response

  11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  11/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I listed my time share for sale with Time Share By Owner over 1 year ago. I have given them thousands of dollars numerous times but have not received any results. They always want more money to market your timeshare but in over a year they have not forwarded even one sales offer to me. They are unprofessional and have told me several times that this is the last time they will ask me for money. They even put it in writing the last time and I received another call today to try to get even more money from me to sell my timeshare. Back in May of 2023 I was scammed by a gentlemen for even more money. I was presented a sales contract and signed it electronically and then a gentleman called me posing as the closing agent. He was not legitimate and had access to Time By Owners files or was an employee/former employee. He told me every payment that I had made and the check number. That is why I believed him. This was an inside job. I filed a police report with the Brevard *************************** who investigated my issue but they were not able to catch him. Time Share By Owner continues to call me to try to extract more money from me. I spoke to ****** ***** and her boss. Both refused to help me unless I paid even more money despite the fact that I had it in writing they would not charge me again. ****** called me back laughing just to taunt me after an unsuccessful call with her manager. I was very upset. Please warn people not to use this organization. They are unprofessional and are experts at extracting money from you but don't produce any results.

  Business response

  11/12/2024

  To Whom It May Concern,

  Our records indicate that **** ********** has purchased marketing on five different occasions through Timeshares by Owner. The marketing purchases have included website/walk-in office advertising, the April '23 ********************* the January '24 ********************* the Spring Showcase, and the ************************* programs. Our guarantee was to provide *** ********** with additional marketing that would hopefully put her closer to receiving an offer on her timeshare, be it rental or sale of her timeshare. The Elite Plus included both the Timeshare Trader and Elite digital marketing magazines with one one-month publication following the other. The Showcase programs consisted of three months of seasonal marketing for one of the seasons, along with three-months of email blasts going out to clients that had expressed interest in *** ************ Marriott's Harbor Lake timeshare or any Marriott resort property, as well as her Woodstone at *********** timeshare. The marketing did provide her with at least twelve different offers for her timeshare from the dates of February 28, 2023 to as recent as November 5, 2024. Unfortunately, it does not appear that there was a successful rental or sale of *** ************ timeshare. It does not mean that there will not be one, as we continue to advertise her timeshares.

  Each time *** ********** purchased marketing, we also followed with a quality control call in which we followed a script that covered what *** ********** purchased. *** ********** acknowledged that she understood that we did not have a buyer or renter for her timeshare, we could not guarantee a timeframe in which there would be such an offer, or what price might be offered. The only guarantee we can provide is that we will market the client's timeshare and provide offers as we receive them. It is always a representative of the ******************** that will provide such an offer and work with the client from offer to close, be it rent or sale. As for a May purchase discussed in the complaint, that was not attributed to Timeshares By Owner. However, we do have Fraud Specialist in the employ of Timeshares By Owner. Her name is ****** **** and she can contact you in reference to that particular representative that may have been in contact with you. I have forwarded that information to ****** ****-- and I know that she has worked with as well.

  I'm sorry that *** ********** feels the way that she does, so what I will do to try and resolve matters is issue a refund of her last marketing purchase in the amount of $1439. Before that can be refunded, *** ********** will have to sign a Partial Credit Authorization Form. I will get that sent out to her on November 13 via email. I will also provide *** ********** with additional marketing at no cost; i.e., our "Vacation Time Live" podcast broadcast every Monday in which I will discuss her marketing. I am also going to provide her with Spring Edition of the upcoming ****************** program, along with another ******************** program.

  Finally, *** **********.has been placed on the "do not solicit" list, so that she will never be asked to purchase more marketing. If there are any questions or if *** ********** wants to talk about her marketing any further, or wants an update, she can call our ************************** at toll-free ************** or **************. Our ******************** that provides offers, can be reached at toll-free **************. As an Elite member, *** ********** also has exclusive access to our Elite line at 844-70ELITE or **************.

  ***** *****, VP/ Consumer Analyst, Ph: ************** X321
  

• Initial Complaint

  10/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Will not stop the multitude of calls daily and leave the same message over and over.

  Business response

  10/17/2024

  To Whom It May Concern,

  In a review of records for Timeshares By Owner, we do not have a client by the name of **** *****, nor do we have a client with the listed telephone number of *************

  I am reviewing our telephone records to see exactly what representative or sales office of Timeshares By Owner might have been repeatedly calling Mr. ****** Thus far I have not been able to determine what office is making the calls; however, what I am going to do to is place Mr. ***** telephone number on our own internal "Do Not Call" list and that should stop any calls from taking place.

  I do apologize to Mr. ***** for the repeated calls taking place. Hopefully the action I am taking should resolve all matters. If another call is received, I would appreciate a call from Mr. ***** myself, so that I may take further action and/or be able to research matters even further.

  Yours Truly,

  ***** A. *****, VP/Consumer Analyst, Timeshares By Owner, Ph: *******************
  

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Timesharebyowner contacted me on selling our time share in April 2024. Listing fee of $550 was paid and once an offer was received the buyer would pay the closing costs. Fee was paid on 4/10/24 and I was contacted in June that they had interested parties in buying my time share but in order to negotiate with the buyers I needed to pay another $2300 which was negotiated down to $1750. Never heard from them again until 06/06/24 stating they had more buyers and would need another $4900 to bring the sale to the buyers. I flat out told them no more money until you come to me with an offer from a buyer. Agent said all they could do was list it for sale in their current ads. Next phone call came on 07/08/24 asking for more money in order to receive offers for potential clients. I have not heard from Timesharebyowner since July even though contract states updates required every 30 days

  Business response

  09/27/2024

  To Whom It May Concern,

  In the complaint filed by ***** *******, he is indicating that we had promised that there would be buyers for certain fees paid. While we may indicate that another fee will pay for additional marketing that may take a client closer to a possible buyer or renter because of the additional marketing that more marketing provides, we do not and cannot promise that we have a buyer for any particular price or for within any timeframe. Any fee is for a marketing program only and there are no guarantees for that, except a guarantee to provide the advertising that we say we do. In fact all of that is addressed in the contract language that is provided to the client that is required to be signed before we can run any fee for a client. Mr. ******* purchased two contracts to advertise his Fountains timeshare in *******. The first one was in the amount of $550 for website/walk-in office advertising and the second one was for $1750 for Showcase and ********************* Mr. ******* did contact his bank for the $1750 fee and was granted a refund from our ********************* as a result of that filing with his bank. The refund for $1750 was processed and we have no expectation of fighting with ****************** to get that $1750 back.

  Based on the fact that $1750 was refunded even after a Quality Control call was conducted in which Mr. ******* acknowledged his understanding of our services, there really is no entitlement to any other refund. The $550 fee is paying for website/walk-in office advertising, along with a complete profile and photos added to the ad to give it more prominence. Based on the fee paid and the services provided, we will not issue any additional refund. Mr. ******* did receive a $1750 refund despite the fact that we were providing the marketing that ******* purchased and he signed a contract accordingly.

  There is no entitlement to any further refund, and such refund will not be issued.

  If Mr. ******* has any questions or concerns, he should not hesitate to call our fully staffed client services department at toll-free ************** or **************. As an Elite member, Mr ******* has exclusive access to our Elite line at 9844) 70ELITE or **************. Our ************** that provides offers and works with the client from offer to closing, be it rental or sale, can be reached at toll-free **************.

  Yours Truly,

  ***** *****, VP/ Consumer Analyst, Ph: ************** X321
  

   

   

   

    .  
  

  Business response

  09/30/2024

  To Whom It May Concern,

  In the complaint filed by ***** *******, he is indicating that we had promised that there would be buyers for certain fees paid. While we may indicate that another fee will pay for additional marketing that may take a client closer to a possible buyer or renter because of the additional marketing that more marketing provides, we do not and cannot promise that we have a buyer for any particular price or for within any timeframe. Any fee is for a marketing program only and there are no guarantees for that, except a guarantee to provide the advertising that we say we do. In fact all of that is addressed in the contract language that is provided to the client that is required to be signed before we can run any fee for a client. Mr. ******* purchased two contracts to advertise his Fountains timeshare in *******. The first one was in the amount of $550 for website/walk-in office advertising and the second one was for $1750 for Showcase and ********************* Mr. ******* did contact his bank for the $1750 fee and was granted a refund from our ********************* as a result of that filing with his bank. The refund for $1750 was processed and we have no expectation of fighting with ****************** to get that $1750 back.

  Based on the fact that $1750 was refunded even after a Quality Control call was conducted in which Mr. ******* acknowledged his understanding of our services, there really is no entitlement to any other refund. The $550 fee is paying for website/walk-in office advertising, along with a complete profile and photos added to the ad to give it more prominence. Based on the fee paid and the services provided, we will not issue any additional refund. Mr. ******* did receive a $1750 refund despite the fact that we were providing the marketing that ******* purchased and he signed a contract accordingly.

  There is no entitlement to any further refund, and such refund will not be issued.

  If Mr. ******* has any questions or concerns, he should not hesitate to call our fully staffed client services department at toll-free ************** or **************. As an Elite member, Mr ******* has exclusive access to our Elite line at 9844) 70ELITE or **************. Our ************** that provides offers and works with the client from offer to closing, be it rental or sale, can be reached at toll-free **************.

  Yours Truly,

  ***** *****, VP/ Consumer Analyst, Ph: ************** X321

  Customer response

  10/04/2024

   
  Complaint: 22312325
  
  I am rejecting this response because:  Nowhere in the contract does it state that any future payments will be required in order to sell the timeshare.  Never has any advertising ad been sent to me showing the timeshare was even listed for sale by you.  For 3 months I was contacted to pay more money to continue to sell my timeshare and each time you asked for more money the last being $4900.  Each time I was contacted it was from a new sales person from a different phone number.  All of these sale tactics raise red flags for a scam.
  
  Sincerely,
  
  ***** *******

  Business response

  11/08/2024

  To Whom It May Concern:

  I did not indicate in my response that Mr. ******* had to purchase any additional marketing, and there is no way that he should have interpreted my response as having to purchase any additional marketing. The marketing that he purchased originally was for website/walk-in office advertising and that advertising remains active on our website and in our walk-in offices. As stated that marketing remains active. The fee paid for that marketing was in the amount of $550.

  I also explained in my response that Mr. ******* was provided with a $1750 refund because he had filed a dispute with his bank. Timeshares By Owner did not fight that dispute that was filed. I stand behind my previous response.

  ***** *****, VP/ Consumer Analyst, Ph: *******************
  

   

  Customer response

  11/09/2024

   
  Complaint: 22312325
  
  I am rejecting this response because:

  Your business practices are fraudulent and based on false information.  For 3 months straight a different person would contact me with false hopes that you had potential clients wanting to buy my timeshare.  Each time I would ask if I could call these clients to negotiate the price because several of your callers couldnt even tell me what I had my time share listed for.  On 3 occasions your callers attempted to collect more money into order to present my offers to your so called potential buyers.  I truly believe you had nobody interested in buying my time share at all.  So please explain to me why you had different people calling me asking for more money to sell my time share because none of your responses have answered that question
  
  Sincerely,
  
  ***** *******

  Business response

  11/11/2024

  To Whom It May Concern,

  I reject the argument that ***** ******* has against Timeshares By Owner in his now three complaints filed against us. As I stated in both of my previous responses to his complaint, he was issued a full refund of his marketing purchase in the amount of $1750. His first marketing purchase in the amount of $550 will not be refunded and he is not entitled to any refund for that one. His marketing for that purchase continues. As soon as there is an offer, be it rental or sale, he will be contacted by our ******************** and they will work with him on that offer.

  It should also be understood that we conducted a quality control call with Mr ******* after each marketing purchase in which he acknowledged that he understood that we did not have a buyer or renter for his timeshare, that we could not determine a timeframe in which there would be an offer and how much of an offer it would be. We never sell our marketing indicating that there is a buyer or renter waiting. All we have ever indicated is that additional marketing may put a client closer to achieving that rent or sale that they have been seeking. *********************** has included website and walk-in office advertising that continues to be active and the ******** marketing that lasted for three months along with email blasts (that was the marketing that was refunded in the amount of $1750). It may be that Mr. ******* misinterpreted or misunderstood what any sales representative was informing him, but even if that was what a representative actually said in their presentation, it would have been cleared up in the follow-up quality control call.

  Mr. ******* also needs to understand that the name of our company is Timeshares By Owner. The **** of responsibility in contacting Timeshare By Owner is up to the client. We do not just call for updates. What we do is contact the client when there is an offer and that is handled by our ********************. If the client has questions or wants an update, it is up to them to contact us. Again, as stated in my three previous responses, I stand behind my decision. Mr. ******* was refunded $1750.We do not misrepresent our services and we are not fraudulent in what we sell to our clients with many that that have been satisfied with our services. Services beyond what Mr. ******* purchased have been provided and we will continue to market his timeshare as contracted-- and continue to renew his marketing.

  Yours Truly,

  ***** *****, VP/ Consumer Analyst, Ph: *******************
  

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/28/2024 I purchased the Platinum-Trader Rental/Resale Program by Timeshares by Owner and paid $1748 to have one property sold and another rented. Today is 9/11/24 and I just received yet another call asking for more money. The only calls that I have received to date have been for me to pay an addition $3,000 so that they can sell/rent my properties. I have spoken with half a dozen people that have repeatedly called me with some supposedly good news only to ask for more money to do what I have already paid them to do. No offer has ever been provided just a constant request for more money needed to do what I had already paid them to do.

  Business response

  10/17/2024

  To Whom It May Concern,

  In response to the complaint filed by ****** ****, Mr. **** purchased marketing on May 28 to advertise both his ***************************** and **************** at the Islands of Loreto timeshare properties on our website/walk-in office marketing program. That marketing program is good for six months, but can be renewed continously at no additional charge until the timeshare properties are sold or no longer owned by Mr. ***** Also included in the marketing program, was the Timeshare Trader digital marketing magazine, one-month magazine that featured both of his timeshare properties. That was the only marketing purchased by Mr. ***** However, it appears that Mr. **** was contacted again to purchase additional marketing in the amount of $3000. Mr. **** elected not to purchase that marketing program. That marketing would have included both the Elite Plus and ****************** programs, which would have provided more exposure in two different advertising campaigns, but there was no guarantee that either one or both would have sold in that new advertising. It probably would have put him closer to finding a buyer, but there is no way of guaranteeing that success.

  I do understand Mr. ****** frustration in this matter, especially when he has not received an offer from his first marketing purchase, yet we are informing him that with a new program he may have greater success. What I will do for **** is enhance both of his ads with complete profiles and multiple photos to give them more prominence on our website and in our walk-in offices. I will keep those two ads active and renewed and ask for the assistance of our ******************** in finding possible offers. The offers may be good for rental and/or sale. We do receive more rental offers, but that is not a bad approach to take, because rentals are often known for becoming buyers. They rent for a week, like it, and then go ahead and make an offer on a price that lower that what the resort would actually be selling the timeshare.

  Based on the frustration that Mr. **** is feeling and what his perception was of the calls made to him trying to sell his timeshare, I am going to go ahead and issue a full refund of his marketing fee in the amount of $1748. I would like Mr. **** to sign a form accepting the refund. That will be sent out to him via email by this coming Monday. All he needs to to is electronically sign the form and return it to us via ******** stated, I will continue to market his timeshare properties as stated.

  If there are any questions, I can be reached at toll-free ******************** Our ************************** can also be reached at toll-free ************** and our ************** that provides offers can be reach at toll-free ****************

  ***** *****, VP/Consumer Analyst. 
  

• Initial Complaint

  08/21/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 03/29/24 I signed an agreement with this company after talking with *** ********************* TP4030 where they sold the service indicating they will market and post the ad to sell the timeshare. And that that was going to be there till it sells. They suggested a high selling price for the timeshare and charged me $1,298.00 for this service. They mentioned that's the only charge they need and that basically the buyer will pay for that fee when they purchase. Also, they mentioned if I sell it using a different avenue they will refund that money.On 05/20/24 *** ***************************** TP117846 called and explicit indicated that they have offers for the timeshare and congratulated me. BUT, to get the offers and start receiving the offers I needed to pay $3,478.00. I asked several times why and he keep dodging the question and indicated that again this fee will be paid by buyer once the offer is established and accepted. Also indicated that they will call me in the next ***** days to finalize the offer or offers and that I needed to answer to accept. He mentioned the amount of the offer I was going to get and told me if I was ok with that offer because the amount was slightly lower. I decided to pay the fee because this sounded as a closed deal.On July I received another call, from another *** with exactly the same speech to charge me more money to get offers and I declined. I expressed that I was extremely upset because this sounded as a scam and that at the end if the property sells I will basically get nothing because of the company's predatory marketing tactics. The only difference with this call is that the *** did not lie as the previous one and did not say they had an offer. He said it was to market the property. If the previous *** said it like that I would have never paid more money. Also, I mentioned the *** that it makes no sense because I already paid an initial amount to market the property and listed and when they sold the service they did not needed anything more.

  Business response

  09/03/2024

  To Whom It May Concern,

  Our records indicate that ***************************** has been a client of Timeshares by Owner since March 29, 2024, having purchased marketing on two occasions to advertise his Vacation Village at ****** timeshare in south *******. His first marketing purchase included marketing on our website and in our walk-in offices, which remains active and renewed through March 2025. ******************** subsequently purchased marketing on May 20, 2024 to advertise the same timeshare in our Elite Plus and ****************** programs that included both the Timeshare Trader and Elite digital marketing magazines-- both one month magazines with one following the other. Also included was the ******************, a three month seasonal advertising program on the Timeshares By Owner website, which included the three months of mail blasts going out to those individuals that had expressed interest in Vacation Village properties or specifically the **************** at ****** property.

  Our marketing programs feature three different types of advertising, the first being website/walk-in office advertising, then the Elite Plus, and then the Showcase. Website/walk-in office advertising runs until the property is no longer available; i.e., sold through our services or just no longer owned by the client. It must be renewed through our services every six months through any means of notification. The Elite Plus includes two different one month magazines, and Showcase is seasonal with three months of unique advertising as described. Other marketing includes the weekly podcast, "Vacation Time Live," along with special features on our award-winning website. Our marketing programs have proven to be successful based on the number of offers and successful results that have taken place, along with positive reviews through the BBB, ****** and Reputation.com. Our guarantee is to market a client's timeshare, travel club or campground, but we do not guarantee a timeframe that a timeshare will rent or sell or what price might be received for a client's timeshare through either a rent or sale. Each time we sell a client an advertising program, we also conduct a quality control call in which a script is followed to ensure that the client understands what is involved in our marketing programs. If they acknowledge their understanding of our services, then there should be no issue. If they do not acknowledge their understanding or believe something different that what we are indicating in the quality control call, we will issue a refund of the marketing fee. We conduct follow-up calls within 20 days as well and more if necessary. Being a "by owner" company as in our title, it is the responsibility of the client to call us with any questions or concerns, and we are always responsive in responding to clients needs or concerns; however, if we are providing the services as contracted and promised, there is no entitlement to a refund. Every client must sign a contract in advance of purchase and in the contract, it clearly identifies what our marketing program is and the fact that there is a ten-day cancellation timeframe.

  I understand ************************ frustration in not yet selling his timeshare or receiving a successful rental offer, and the fact that the last representative that sold him services may have made ******************** believe he was going to have immediate success.However, that is why we conduct a quality control call because we want the client to be absolutely sure he understands our program. As I stated, ******************** did acknowledge his understanding; therefore, there is no entitle to any refund. What I will do is provide additional marketing at no cost-- another Showcase and Elite plus program and I am also offering a refund in the amount of $1800.

  The refund of $1800 agreement will be sent to him on a Partial Credit Authorization Form via email. All he has to do is sign the form upon receipt and send it back via email. As soon as we received the signed form, our ********************* will go ahead and refund the fee, and it will be credited to ************************ credit card.

  Sincerely,

  *********************, Vice-President/ Consumer Analyst Ph: *******************
  

  Customer response

  09/16/2024

  Good morning, Attached you will see a screenshot on when I received the email from BBB indicating the business responded. It was on Friday Sept 13 at 7:48pm. I login today before 8 am and the case was closed because I did not respond fast enough. Unfortunately,  I couldn't answer over the weekend and wanted to respond this morning to accept the business proposal. Also, to indicate that I received on Friday as well from the business the same info via regular mail. In this package I saw the quality control conversation chat that they are supposed to say when they call and its very different of the one i got with that call. Also, the business respond indicated they will send me a from via email which I have not received yet.

  How can we follow up on this?

  Customer response

  09/16/2024

  Good morning,

  I saw the proposal from Timeshares by Owner. I agree on getting the additional marketing at no cost and the refund of $1800 to the credit card. I received from company via regular mail the same info on Friday Sept 13. It had a Quality control Script that their **** should use. To clarify, if initial *** followed this script I would not have accepted like I did not accept the second time. This conversation was  not close to the initial call I got from the ***. The second *** followed the scripts more. I attached the scrip I received and highlighted the part that's was not said, on the contrary, that *** said they HAD actual offers and to received them I needed to pay. I asked him again: to get the offer i need to do this? and he said yes, which sounded strange.

   

  Customer response

  09/16/2024

  Good morning,

  I saw the proposal from Timeshares by Owner. I agree on getting the additional marketing at no cost and the refund of $1800 to the credit card. I received from company via regular mail the same info on Friday Sept 13. It had a Quality control Script that their **** should use. To clarify, if initial *** followed this script I would not have accepted like I did not accept the second time. This conversation was  not close to the initial call I got from the ***. The second *** followed the scripts more. I attached the scrip I received and highlighted the part that's was not said, on the contrary, that *** said they HAD actual offers and to received them I needed to pay. I asked him again: to get the offer i need to do this? and he said yes, which sounded strange.

  Business response

  09/18/2024

  To Whom It May Concern,

  Mr. ******** did agree to accept a partial credit refund in the amount of $1800, by signing a form that resolved all matters. He also agreed to accept my offer of providing additional marketing at no extra cost that included both the Elite Plus and ****************** programs, all of which includes two digital marketing magazines known as the Timeshare Trader and Elite Magazines. Showcase was the Autumn Showcase for three months and email blasts going to those that have expressed interest in properties like his.

  I also acknowledge his frustration with our services, as do others at times, so I know he is not alone. We learn from such complaints and strive to improve our services accordingly.

  ***** *****, Vice-********** Consumer Analyst-- Ph: *******************
  

  Customer response

  09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  08/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had two monetary transactions with this company and recently refused an offer to spend more money. I will detail the financial information but wish to first explain their methodology. I paid an intial fee of which the telemarketer described in glowing terms. I told him my primary goal was to get rid of the time share and would simply sign over the deed. They placed a price of $30,000. on the time share for which I paid $50,000. I agreed to rent but preferd to sell the unit. NO subsequent activity from Timeshare was received.I then recieved a call from a Vice-President offering me a special deal for greater market exposure and advertising. I paid an additional fee of Still no rental of sales activity was forthcoming. I was about to write them off as a scam but then received a call from another special Vice President telling me he had good news. They had suggested a price of $10,000. but said they could likely get more. I said price was no object I simply wanted rid of the timeshare. They could now enter my timeshare on a new program which would virtually assure a sale for an additional $3,500. I refused the offer as it has become very clear this company is only good at selling their services and not their clients properties. Very high pressure tactics.

  Business response

  08/30/2024

  To Whom It May Concern,

  Our records indicate that **************************** has been a client of Timeshares By Owner since January 19, 2024, having purchased our marketing on three different occasions, with the first one in the amount of $1898 to market his French Quarter timeshare in ******* on our website and in our walk-in offices and in the Timeshare Trader digital marketing magazine March edition. Subsequent to that, **************** purchased marketing on March 19, 2024 in the amount of $3598 to advertise his timeshare in our ******************** program that includes both the April edition of the ************** and the May edition of the ************************** One more purchase took place on May 15 this year to advertise that same timeshare in the Summer ******** in the amount of $1750, which included marketing in the ******** seasonal program. The ******** is three months of marketing (in this case three months of the summer), which is a digital magazine that also includes email blasts going out to those interested in the French Quarter timeshare, Branson properties or any properties like ******************** timeshare. It does appear that **************** has purchased $7,246 altogether in marketing purchases; however, it suspect that **************** understands our ten-day cancellation policy as defined in our contracts because he did cancel the $3598 within the ten-day timeframe and was issued a full refund for that marketing on April 5, 2024. That means that his total marketing purchases stand at $3648, despite the fact that he did receive the ******************** program. So he received a $3598 market value program, yet did not have to pay for it.

  Our marketing programs feature different types of advertising that includes website/walk-in office (that is lifetime advertising with the caveat that it must be renewed every six months through any form of notice and we never raise an issue with a renewal), the Timeshare Trader and Elite monthly magazines, sold separately or together under the Elite Plus program, and the seasonal ******************* We also have special features on our website that clients may be provided at no cost, along with the weekly "Vacation Time Live" podcast every Monday from our studio that features great rental prices on 17 featured ads. Our marketing program has proven to be successful based on the number of offers and successful results that have taken place, along with positive reviews through the BBB, ******* and Reputation.com. When we sell any one of our programs to our clients, we guarantee to advertise a client's timeshare, travel club, or campground, but we cannot guarantee a timeframe or at what price a property may sell or rent. Each time we sell a client an advertising program, we also conduct a quality control call in which we follow a script to ensure that the client understands what is involved in our marketing program. If they acknowledge their understanding of our services, than there should be no issue. If they do not acknowledge their understanding or believed anything counter to the services that we provide, we will issue a refund of the marketing fee. We conduct follow-up calls within a 20-day timeframe and one time beyond that. Our company name is Timeshares By Owner, which means that it is the responsibility of the client to contact our ******************** with any questions or concerns. The client also has ten days from date of purchase according to the contract to cancel their services for a full refund. **************** did cancel one of his purchases within ten days and was issued a full refund; however, he never canceled the first or last purchase and he is now well outside the timeframe to request refunds for those purchases. While **************** is not entitled to any further refund, I will be happy to provide additional marketing at no cost, such as another ******** and ******************** programs-- and I will work with the ******************** to see if we can find offers that meet the criteria of ******************** timeshare. Once there is an offer, it is the responsibility of a ************** representative to contact the client and work with them from the offer to the completion, be it rental or sale. **************** has also been placed on the "do not solicit" list, so that he is not contacted again to purchase any additional marketing.

  If **************** has any further questions or concerns, he can call our *************** or ********************* at toll-free ************** or **************. Our ******************** can be reached at toll-free **************. Finally as an Elite Member, **************** can call our Elite line *********** or **************.

  *********************, Vice-President/ Consumer Analyst  Ph:************** X321
  

  Customer response

  08/30/2024

  I received a call feom Time Shares by owner. The man left a messageaccusing me of not responding to his calls.  The man said I have not reached out to them in five weeks.  Why would I have any reaon to reach out to them? Thy were to contct me in the event they had an offer for my timeshare.  He said he was nad that I did not call him when someone reached out to me for more money.  He said people use their name falsely?  The call he questioned was received by me from Time shares by owner.  The message  was a very poor attempt to resolve my issues with this company. Had his messge been more concillatory I would have returned the call.  This was the first message I have received . In his message his used words like dismayed,mad,upsetting. He closes with the phrase "I am an adult I hope you are too"  Nothing in the message indicted he would be respectful in a follow up conversation. I am confident you havereceived many complaints about this company. 

  Business response

  09/03/2024

  To Whom It May Concern,

  Our records indicate that **************************** has been a client of Timeshares By Owner since January 19, 2024, having purchased our marketing on three different occasions, with the first one in the amount of $1898 to market his French Quarter timeshare in ******* on our website and in our walk-in offices and in the Timeshare Trader digital marketing magazine March edition. Subsequent to that, **************** purchased marketing on March 19, 2024 in the amount of $3598 to advertise his timeshare in our ******************** program that includes both the April edition of the ************** and the May edition of the ************************** One more purchase took place on May 15 this year to advertise that same timeshare in the Summer ******** in the amount of $1750, which included marketing in the ******** seasonal program. The ******** is three months of marketing (in this case three months of the summer), which is a digital magazine that also includes email blasts going out to those interested in the French Quarter timeshare, Branson properties or any properties like ******************** timeshare. It does appear that **************** has purchased $7,246 altogether in marketing purchases; however, it suspect that **************** understands our ten-day cancellation policy as defined in our contracts because he did cancel the $3598 within the ten-day timeframe and was issued a full refund for that marketing on April 5, 2024. That means that his total marketing purchases stand at $3648, despite the fact that he did receive the ******************** program. So he received a $3598 market value program, yet did not have to pay for it.

  Our marketing programs feature different types of advertising that includes website/walk-in office (that is lifetime advertising with the caveat that it must be renewed every six months through any form of notice and we never raise an issue with a renewal), the Timeshare Trader and Elite monthly magazines, sold separately or together under the Elite Plus program, and the seasonal ******************* We also have special features on our website that clients may be provided at no cost, along with the weekly "Vacation Time Live" podcast every Monday from our studio that features great rental prices on 17 featured ads. Our marketing program has proven to be successful based on the number of offers and successful results that have taken place, along with positive reviews through the BBB, ******* and Reputation.com. When we sell any one of our programs to our clients, we guarantee to advertise a client's timeshare, travel club, or campground, but we cannot guarantee a timeframe or at what price a property may sell or rent. Each time we sell a client an advertising program, we also conduct a quality control call in which we follow a script to ensure that the client understands what is involved in our marketing program. If they acknowledge their understanding of our services, than there should be no issue. If they do not acknowledge their understanding or believed anything counter to the services that we provide, we will issue a refund of the marketing fee. We conduct follow-up calls within a 20-day timeframe and one time beyond that. Our company name is Timeshares By Owner, which means that it is the responsibility of the client to contact our ******************** with any questions or concerns. The client also has ten days from date of purchase according to the contract to cancel their services for a full refund. **************** did cancel one of his purchases within ten days and was issued a full refund; however, he never canceled the first or last purchase and he is now well outside the timeframe to request refunds for those purchases. While **************** is not entitled to any further refund, I will be happy to provide additional marketing at no cost, such as another ******** and ******************** programs-- and I will work with the ******************** to see if we can find offers that meet the criteria of ******************** timeshare. Once there is an offer, it is the responsibility of a ************** representative to contact the client and work with them from the offer to the completion, be it rental or sale. **************** has also been placed on the "do not solicit" list, so that he is not contacted again to purchase any additional marketing.

  If **************** has any further questions or concerns, he can call our *************** or ********************* at toll-free ************** or **************. Our ******************** can be reached at toll-free **************. Finally as an Elite Member, **************** can call our Elite line *********** or **************.

  *********************, Vice-President/ Consumer Analyst  Ph:************** X321

  Customer response

  09/03/2024

  I received a call feom Time Shares by owner. The man left a messageaccusing me of not responding to his calls.  The man said I have not reached out to them in five weeks.  Why would I have any reaon to reach out to them? Thy were to contct me in the event they had an offer for my timeshare.  He said he was nad that I did not call him when someone reached out to me for more money.  He said people use their name falsely?  The call he questioned was received by me from Time shares by owner.  The message  was a very poor attempt to resolve my issues with this company. Had his messge been more concillatory I would have returned the call.  This was the first message I have received . In his message his used words like dismayed,mad,upsetting. He closes with the phrase "I am an adult I hope you are too"  Nothing in the message indicted he would be respectful in a follow up conversation. I am confident you havereceived many complaints about this company. 

  Customer response

  09/05/2024

  At the very least I believe this company should be placed on a list which warns potential clients of their tactics.  They will not tell you the percentage of their successful sales.  The only contact I get more money received was to try and get more  money.  I maintain their product primary purpose is to enrich their company while providing little assistance to their clients. 

  Business response

  09/06/2024

  To Whom It May Concern:

  I have received the rebuttal from ****************************. In response to his further commentary, he did indeed receive a call from a representative of Timeshares By Owner, *************************** in our Jacksonville office of Timeshares By Owner, He was the same individual that had contacted **************** previously and had attempted to contact him in follow-up calls to his last marketing purchase. He had attempted to call **************** repeatedly in regard to the complaint he filed through the Better Business bureau, and what he did is not respond to any messages that **************** left with with him. Just so it is known, as addressed in the message that *************************** left with ****************, we have been working with state agencies and law enforcement authorities in regard to individuals that have been using our name and have been discrediting the Timeshares By Owner name by saying we promise services that we cannot.In fact, in addition to going to specific authorities, we have hired private detectives to investigate such matters. Through our efforts, we hope to have some arrests.

  As I had indicated in previous correspondence, Timeshares By Owner provides a successful service of marketing clients timeshares for sale and/or rent and we have had tremendous success with those services. We have received numerous positive reviews through the BBB, ******* and MyReputation.com. We are proud of the service that we provide and will continue to do so, and hopefully just get better as the years go by. **************** already received a refund of his marketing purchase in the amount of $3598 based on canceling within the ten-day timeframe. We have been providing the services contracted and promised and we will continue to do so. There is no entitlement to any further refund and there will not be another refund issued, other than what was already completed. As stated, I am providing additional marketing at no further cost that will consist of the Elite Plus and ****************** programs as explained in the previous correspondence. I will specifically work with the ******************** in trying to provide successful offers to ****************..

  If **************** has any further questions or needs another update anytime, he can call our ******************** at toll-free ************** or ***************. Our ************** provides offers and works with a client from offer to completion, be it rental or sale. They can be reached at toll-free **************. ***** and **** are a great team in the ************** that closes on rentals all the time. Also, ********************* works on the sale of timeshares, but it is a closing company that handles the closing. We simply work as a liaison in that process.

  *********************, Vice-President/Consumer Analyst Ph: ************** X321
  

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In November of 2023 I signed up with Timeshare By Owner and paid $799.00 for them to sell my timeshare. I received no offers after that, then they brought up advertising in some big showcase which cost me $1,972.00. Once again, I received no offers for the sale or to rent the timeshare. I have contacted them numerous times to find out the progress and all I get is more talk about advertising again which means more out of pocket money. I want them to sell my property like they said they were going to do and stop asking for more upfront money. I even offered to pay for the current advertising after the timeshare is sold and the money clears my account.Please help me with this matter.Thank You ***************************

  Business response

  08/20/2024

  To Whom It May Concern,
  

  Our records indicate that *************************** has been a client of Timeshares By Owner since November 30, 2023, first marketing her ****** WorldMark By ******* points on our website and in our walk-in offices under ad #****** for a fee of $799. That ad remains active on our website with a complete profile and photos added to give the ad more prominence. **************** subsequently purchased additional marketing on January 22, 2024 in the amount of $1972 to go ahead and advertise her WorldMark points in our ******************** program that included both the Timeshare Trader and Elite digital marketing magazines. In the contracts that were signed electronically by **************** before we processed her marketing fees, it clearly points out that in order to cancel for a full refund of her marketing, she must cancel her services within ten days of her purchase. **************** never cancelled her services and has only asked for a refund based on the fact that her timeshare property has not yet sold through our services. 
  Our only guarantee is to market a client's timeshare, which is exactly what we have been doing for ****************. While we do have tremendous success for many of our clients, we can never make a promise in regard to how quickly a timeframe sells or rents or how much someone might offer on a timeshare. While I understand that some clients might misunderstand the success of our services, we do conduct a quality control call after each purchase to ensure that a client understands our services and how we market a client's timeshare. We conducted quality control calls for each of ******************** purchases and she fully acknowledged an understanding of our services. If she had not, we would have issued a full refund of her marketing fees. 
  

  To resolve matters, I will be happy to provide additional marketing at no extra cost that will include the three-month Showcase program along with email blasts that go out to people that have expressed interest in WorldMark properties and points for ****************. Hopefully, that program will put her closer to a buyer or at least a renter that will become a buyer after they rent a week from her. We have a ************** that closes on rentals all the time. As for the sale, once she come to terms with a buyer, we can set up the closing services for her through a company known as Resort Closings. They will handle the closing and we work as a liaison through the process. Based on the fact that there might have been a misunderstanding, though there is no entitlement to a refund, I will go ahead and issue a $972 refund to **************** just to resolve matters. In order to receive the refund, she needs to sign a Partial Credit Authorization Form. We will send it to her via email, she signs it online, sends it back via email and our ********************* will immediately process that refund back to her.
  

  **************** can always feel free to call us at ************** or ************* with any questions, concerns, or an update. **************** can also contact our ************** at toll-free ************** for any offers as well.
  

  *********************
  VP/ Consumer Analyst, Timeshares By Owner, Ph: ************** X 321
  

  Business response

  08/21/2024

  To Whom It May Concern,
  

  Our records indicate that *************************** has been a client of Timeshares By Owner since November 30, 2023, first marketing her ****** WorldMark By ******* points on our website and in our walk-in offices under ad #****** for a fee of $799. That ad remains active on our website with a complete profile and photos added to give the ad more prominence. **************** subsequently purchased additional marketing on January 22, 2024 in the amount of $1972 to go ahead and advertise her WorldMark points in our ******************** program that included both the Timeshare Trader and Elite digital marketing magazines. In the contracts that were signed electronically by **************** before we processed her marketing fees, it clearly points out that in order to cancel for a full refund of her marketing, she must cancel her services within ten days of her purchase. **************** never cancelled her services and has only asked for a refund based on the fact that her timeshare property has not yet sold through our services. 
  Our only guarantee is to market a client's timeshare, which is exactly what we have been doing for ****************. While we do have tremendous success for many of our clients, we can never make a promise in regard to how quickly a timeframe sells or rents or how much someone might offer on a timeshare. While I understand that some clients might misunderstand the success of our services, we do conduct a quality control call after each purchase to ensure that a client understands our services and how we market a client's timeshare. We conducted quality control calls for each of ******************** purchases and she fully acknowledged an understanding of our services. If she had not, we would have issued a full refund of her marketing fees. 
  

  To resolve matters, I will be happy to provide additional marketing at no extra cost that will include the three-month Showcase program along with email blasts that go out to people that have expressed interest in WorldMark properties and points for ****************. Hopefully, that program will put her closer to a buyer or at least a renter that will become a buyer after they rent a week from her. We have a ************** that closes on rentals all the time. As for the sale, once she come to terms with a buyer, we can set up the closing services for her through a company known as Resort Closings. They will handle the closing and we work as a liaison through the process. Based on the fact that there might have been a misunderstanding, though there is no entitlement to a refund, I will go ahead and issue a $972 refund to **************** just to resolve matters. In order to receive the refund, she needs to sign a Partial Credit Authorization Form. We will send it to her via email, she signs it online, sends it back via email and our ********************* will immediately process that refund back to her.
  

  **************** can always feel free to call us at ************** or ************* with any questions, concerns, or an update. **************** can also contact our ************** at toll-free ************** for any offers as well.
  

  *********************
  VP/ Consumer Analyst, Timeshares By Owner, Ph: ************** X 321

  Customer response

  08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Despite no longer owning a timeshare this company, as well as others, keep trying to get me to sell something I dont have. I have asked this particular company several times to remove me as well as every single other timeshare buyer that calls, me yet I still keep getting calls. In fact the last call I received I was hung up on as soon as I said I didnt have the timeshare but before I could formally ask to be removed. Considering that these people cant handle unchecking a name in a simple contact list tells me that this is yet another fly by night scam company trying to rip people off.

  Business response

  08/09/2024

  To Whom It May Concern,

  In reviewing our list of clients currently advertising their timeshares through Timeshares By Owner, I do not see that ***************** has ever been a client of Timeshares By Owner, nor do I see that his telephone number is associated with any client of Timeshares By Owner. Timeshares By Owner also happens to subscribe to the "national do not call" list and deletes from our calling lists any and all such phone numbers associated with that list. Timeshares By Owner has also developed its own internal "Do Not Call" list for anyone that does not want to be contacted by Timeshares By Owner for any reason. As a result, ****************** number has been added to that list. 

  **********, I do not believe that ************** will receive any more unwanted calls from Timeshares By Owner. If he does, he can personally contact me at toll-free ********************

  *********************

  Vice-President/ Consumer Analyst,

  Timeshares By Owner, Ph: *******************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  - Transaction date 11/17/2022, $1,100 (half of cost split into two transactions)- Transaction date 11/17/2022, $1,099 (half of cost split into two transactions)- Transaction date 1/20/2023, $1,849 (paid for upgraded ************************* ** services rendered, they were supposed to sell my timeshare at an agreed upon list price of $20,598.00.- Several calls made to check status of sale, with no updates.- Won't send me the contract they made me sign, asked verbally and in writing 6 times.- Customer #: ******* - Main contact info: **************, ********************************* *************** Program contact info: **************, ********************************** Last person to sell me the Elite package for another $1,849 was named ***********************, License #: ********, contact info ************************.

  Customer response

  07/12/2024

  Contacted by Timeshares By Owner again today, 7/12/24 asking for another $2,478 to sell property.  Asked for my original contract paperwork to be sent and they refused.  Said that Im a client for forever with no end date.

  Spoke to *************************, ******* License number ********, was given contact info **********************, Corporate Office **************.

  Business response

  07/19/2024

  To Whom It May *************************** response to the complaint filed by *************************, ****************** identifies the marketing purchases that were conducted through Timeshares By Owner. The first purchase was in the amount of $2199 to advertise her ******************* points on our website and in our walk-in offices, along with a Timeshare Trader January '23 digital marketing magazine. ****************** subsequently purchased marketing on January 20, 2023 in the amount of $1849 to advertise her ******************* points in the ********** marketing program that included the February ************** followed by the Timeshare Trader March edition. I understand the sentiment expressed by ****************** in not receiving an offer and/or not selling her timeshare since she first purchased marketing. However, the marketing purchased guarantees advertising, but it does not promise a buyer or renter within any certain timeframe. Our guarantee is to market a client's timeshare, which is exactly what we have been doing. While we would like to be able to sell a client's timeshare within a certain timeframe, we cannot make any such guarantee. As stated, our guarantee is to advertise a *****'s timeshare and we are very successful at doing just that. 

  Timeshares By Owner sells our clients a number of different marketing programs to successfully move a client's timeshare. Our marketing includes website advertising, the ************************** the ********** program that includes both the Timeshare Trader and Elite magazines, and the three-month Showcase that can be sold for four different seasons of Winter, Spring, Summer and Autumn. The Showcase also includes email blasts that go out to clients that have expressed interest in a particular client's timeshare. We are successful at moving timeshares and we close on rentals at the corporate office all the time. Rentals are also a good way of finding buyers for timeshares. A renter stays at a resort, likes it, and then becomes a buyer knowing they can buy one at a lower price on the resale market versus buying at the resort itself. Our success has provided us with an "A+" rating with the BBB even though we are not accredited. We also receive positive reviews all the time through our successful rental and sales of timeshares. ****** and Reputation.com have provided us with repeated "five-star" reviews because of the service we have provided to our many clients. Of note, ****************** did not advertise her timeshare as a rental; therefore, the only marketing we could provide was for the sale of her timeshare. We did not advertise our rental program because ****************** was behind on her maintenance fees. Rentals cannot be provided unless all fees are updated.

  Upon purchase of marketing through Timeshares By Owner, a quality control call is conducted within days of purchase. The client must acknowledge their understanding of our services through the quality control call of which a script is followed. If they do not acknowledge their understanding, a refund of the marketing fee is processed back to the client. Two quality control calls were conducted in which ****************** acknowledged her understanding of the Timeshares By Owner marketing programs that she purchased.

  Based on the fact that ****************** has not expressed satisfaction with the service that she received through timeshares By Owner, I am more than happy to work with her and provide her with additional marketing at no additional charge. In fact, I will be happy to provide her with the ************************* program and email blasts at no cost. She will also be placed on the "do not solicit" list, so that she is never sold any additional marketing. To further resolve matters, I will also issue an $1849 refund, which is what she paid for the second marketing program. Before that refund can be processed, ****************** will need to sign a Partial Credit Authorization Form. Once signed and returned to me, the refund will be issued by our Accounting Department.

  If ****************** has any further questions, she can give me a call at toll-free ******************, or just send me an email message at *********************************.

  Yours Truly,

  *********************, VP/ Consumer Analyst Ph: *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩