Complaints

This profile includes complaints for Timeshares By Owner's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timeshares By Owner

  5900 Lake Ellenor Dr STE 260 Orlando, FL 32809-4618

• 

  Timeshares By Owner

  840 Deltona Blvd STE B Deltona, FL 32725-7162

• 

  Timeshares By Owner

  10700 Caribbean Blvd. Cutler Bay, FL 33189

• 

  Timeshares By Owner

  8021 Phillips Highway, STE 8 8021 PHILIPS HWY STE 8 Jacksonville, FL 32256-7460

• 

  Timeshares By Owner

  8021 Phillips Hwy Suite 8 jacksonville, FL 32256

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Timeshare by owner has done nothing they promised. They were supposed to be marketing and selling my timeshare and multiple times have called me with some superior marketing techniques and been over a year and they have been 0 help. I would just like for them to finish the job and if not then I want my money back that I have put into this so far if possible

  Business Response

  Date: 02/28/2025

  Dear ******* *****,

  I reviewed your complaint regarding the fact that you believe that we have not provided the services that we said we would. Based on your concerns and the fact that your timeshare has not yet sold, you want us to ensure that your timeshare is definitively sold and/or a refund of $1500 is provided to you. When you purchased our marketing on two different occasions, you signed contracts in advance of the purchase indicating that you had acknowledged your understanding of the marketing that you were buying. If that is not what you understood, then you should not have signed the contracts electronically in advance of both of your purchases.
  
  In the contracts, we provided the contact information for our **************** team and Concierge team at the corporate office of Timeshares By Owner. Those were numbers that you could contact at any time to discuss your marketing concerns and issues. Such information was also included in a Welcome Packet that was mailed out to you. We have a very responsive *************** team that returns all calls if not immediately available. We also conducted two different quality control calls in which you had to acknowledge your understanding of the services that we provide and the fact that we cannot guarantee a timeframe in which your timeshare will sell or what amount might be offered for either a rental or sale when there is an offer. If at any time during the quality control call you had not acknowledged your understanding or felt that the services discussed with you were misrepresented, we would have stopped the recording and would have discussed the fact that you would be entitled to a refund. The two quality control calls were completed without issue and you fully acknowledged your understanding of the services that we were providing.
  
  As for contact with you to purchase additional marketing like you did twice, there are additional programs that could put you closer to that buyer or renter, but again we cannot guarantee success within any particular timeframe, other than to say we have been very successful for many of our clients and have maintained an A rating with the Better Business Bureau, as well as 4.5 to 5 star ratings with **************** and ******. We are proud of the success we have achieved, but I can also appreciate the frustration with many of our clients when they are not receiving the success they immediately thought they would. Therefore, your marketing that included website/walk-in office advertising and the ******************** will continu******e at no cost with yet another Elite Plus program and a three-month showcase program for the Summer ********* I will provide you with an Elite Plus program that includes both the ************************* and Elite Magazinesboth digital marketing magazines. With that additional marketing, I will also be giving you email blasts that go out to those interested in Club 36 or Bluegreen properties like yours. All of this will be provided without extra cost. Your marketing costs have included fees of $750 for website/walk-in office advertising (purchased on Dec 18, 2023), and Elite Plus at a cost of $750 (purchased on Nov 21,2024).
  
  The programs purchased have included website/walk-in office advertising that remains active with complete profiles and photos added (ad #******). To locate your active marketing on our website, just to go to ****************************** and once on the site, at the top of the opening page,you will see a blank bar underneath verbiage that says Search 1000s of Timeshares for Rent or Sale. Just enter ****** into that blank bar,click search and your ad for your Bluegreen 36 timeshare will pop up. Then click View Details and a close-up of the ad will appear. If you ever need an update or have any questions, do not hesitate to call our *************** Dept at toll-free ************** or **************. Our ******************** that provides offers and works with you from offer to close can always be reached at toll-free **************. Aside from providing you with additional marketing at no cost, Ill be happy to provide you with a $500 partial credit refund (certainly not $1500, as that is more than the $1250 that you spent on marketing); however, in order to do that, you will need to sign a partial credit authorization form that indicates that all matters are resolved. Finally, you have been placed on the do not solicit list, so that you are not contacted again to purchase additional marketing.
  
  Yours Truly,

  ***** *****, VP/ Consumer Analyst, Ph: ************** X 321

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2021 we had listed our timeshare at ******************** for sale with Timeshares By Owner. Spoke with ***** ******** and paid $1,498 for them to do the advertising to sell/rent our property. In October 2021, ****** ***** contacted us & told us that in order for them to be able to sell our property, we needed to pay another $2,469. After a long discussion, we agreed and paid this amount expecting to get our timeshare finally sold, but nothing ever happened. Every few months someone different called us always asking for more money, but we declined each time. **** went silent until March 2022, when we received a few calls from **** telling us he could put us on a special program, but we would have to pay another $3,600! I, obviously, declined one more time. A few months later, in June, I got another call from ****** ****; she said that this time the sale would happen, but we needed to pay another $899, bringing it down from $3,000! Not sure why, but I agreed to pay this one last time, trying to be optimistic! She reassured me that we wouldn't have to pay anything further & that this time our timeshare would be sold. We did not hear from **** again, and after a few more months, a few calls from **** began flooding my phone again asking for more money. And today, February 2025, I got a call from ***** *******. She started off very nice (like all the others), but when I told her that I would not pay one more *****, she got very nasty and started raising her voice, she didn't even let me speak! Obviously, I wasn't going to tolerate that, so I hung up. She kept calling me over and over again. I picked up one last time and told her I did not want to speak to her. She began telling me "her" story, asked if I believed her, I said no and hung up. Bottom line, to this day, I have paid TSBO close to $5,000 & have received NOTHING back but annoying and disrespectful calls! They are unprofessional, excellent at extracting money from you without producing any results.

  Business Response

  Date: 03/06/2025

  ******** **** & ******** *****,
  
  In response to the complaint you recently filed against Timeshares By Owner through the Better Business Bureau, you have been a client of Timeshares By Owner since April 1, 2021. The first marketing purchase to advertise your Club Wyndham Bonnet Creek in the amount of $1498 provided you with marketing on our website and in our walk-in offices all under ad #******.That marketing continues to run and has been renewed time after time after every six months. Subsequent purchases have taken place on June 24, 2021 and finally June 9, 2022. That second purchase in the amount of $2469 was for marketing your Club Wyndham Bonnet Creek in our ******************** program that included both the Elite and ****************** programsboth are one-month digital marketing magazines with one following the other. The last purchase in the amount of $899 was for the ************************** a three-month seasonal program that featured select timeshare properties. Also included were three months of email blasts that went out to those that had expressed interest in Club ******* resorts and points. The marketing programs did generate multiple offers. Offers were provided on Apr 15, May 3, May 4, May 11, May 17, May 20, May 24, May 27,Jun 9, Jun 10, Jul 12, Sep 30, Dec 16, Nov 21, Dec 20 all in 2022. Offers in 2023 took place on Jan 31, Mar 3, Apr 15, Nov 30 and Dec 22. It looks like the last offer that took place was on Sep 13, 2024.
  
  Before each purchase was processed, a contract was sent via electronic mail (docusign) that had to be signed in advance of purchase. The contract covered the fact that while the marketing was provided with the hope of offers taking place for both rental and sale, we could not guarantee when and if your timeshare would sell or rent. It also covered the fact that there was a ten-day cancellation timeframe in which to request a full refund of your marketing fees. Our records indicate that you never canceled any of your services within that ten-day timeframe. We also conducted complete quality control (**) calls after each purchase in which a script was followed. The ** covered all of the information that was in the contract, such as the fact that we market your timeshare in different programs, but that we cannot guarantee a timeframe that your timeshare will sell or rent or what price might be ********** reference to a sales representative contacting you regarding the necessary purchase of additional marketing to sell your timeshare, all that is being said is that adding another program should put you closer to finding that buyer or renter. There has never been any guarantee of another purchase assuring you that there will specifically be a buyer. And you certainly acknowledged our services in every quality control call and you signed contracts in advance of purchase.
  
  Through all of this, I certainly understand your disappointment in our services in not actually finding you a buyer or renter for your timeshare. I know that you purchased our services because the representatives that sold you our services had convinced you that this would be a successful way of moving your timeshare. However, you did acknowledge our services and purchase them knowing there was no guarantee. We promised to market your timeshare and thats exactly what we didand we do have a record of success,actually moving many of our clients timeshares. We have maintained an Arating with the Better Business Bureau, a 4.5 to 5 favorable scores with ****** and ****************. We are doing something right and as a representative of Timeshares By Owner, I am proud of the service that we provide.
  
   Now, what I would like to do to resolve matters for you, even though there is no entitlement to any refund, is provide you with additional marketing at no further cost, which will include the Elite Plus and ****************** programs once again. That will be the three-month Spring Showcase, email blasts going out to those that have expressed interest in Club Wyndham resorts, the Elite Plus program that includes the Timeshare Trader and Elite digital marketing magazines, and I mention of your property in an upcoming Vacation Time podcast broadcast live from the studios of Timeshares By Owner at the corporate office of ************************* for a refund, like I said, there is no entitlement to any refund, I will be issues a partial credit in the amount of $1500. To issue that refund, you will need to sign a Partial Credit Authorization Form that will be sent to you via email. Finally, you are also placed on the Do Not Solicit list, so that you are not contacted again to purchase any additional marketing.
  
  Yours Truly,
  
  ***** *****
  Timeshares By Owner | Vice ********** Consumer Analyst
  1-888-707-TIME | Ext: 321
  
  
  

  Customer Answer

  Date: 03/06/2025

  Everything they are saying is not true.  Every time we received a phone call they would always say "this is the right time to sell your property but you need to pay this amount for us to be able to help you".  They never said this will be for X amount of months.  I told them that I didn't want to pay anything else because I had already paid them for their services.  But every time they called me they would keep asking for more money and I asked "is this the last time I would have to pay anything?" And their response would always be "YES, this would be the last time you will be asked to pay something additional"...which obviously was not true.  They simply continued calling after a few months to say the same exact thing "this is the right time to sell, you can't miss this opportunity, but to be able to do so you need to pay this amount of money".

  However, regardless of all this, we would just have to accept what they are offering to give us back ($1,500). But I would like to ask if the other complainants who were offered an amount of money, did they get their money back?  I would like to make sure that that did indeed happen, so I could simply ACCEPT their offer and get this over with.

  Customer Answer

  Date: 03/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and even though I do not agree with certain things (I even sent them a message separately), I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was trying to sell my mom's timeshare with Timeshares by Owner in which the process started in September. Since then, they have asked me twice for payment totaling almost $5,000. I keep being told that they are working on it but lack communication and don't provide proof. I was told that the closing date was 1/26/2025 in which it did not close. Then I was told it would be completed 100% the following week in which it has not. I feel like this is all a giant scam. Looking into the reviews now on their site as well as with the BBB, ALOT of people had the same complaints as I did. I would like ALL of my money back that I had paid out as I don't feel as though they are being honest with working on selling my timeshare which is now part of an estate as my mom had passed away. I feel like I am being taken advantage of. They said the buyer pays for the fees and that I would be getting the money I paid out back after it's sold so if that's the case, then they shouldn't be collecting any money from the seller (me) only from the buyer.

  Business Response

  Date: 02/25/2025

  To Whom It May Concern,

  I've been confused by this complaint and I certainly thought the I responded to it already. I have been dealing with a ******** ****** in continuing correspondence (she is the same person as ******** ******)-- not of the most professional in what has been coming from her with accusations of fraud and profanity. While I believe that Ms. ****** understood what she had purchased in regard to marketing and she had even acknowledged her understanding of our services through both Quality Control calls and signing contracts in advance. I did go ahead and review the recordings and while I believe it is true that Ms. ****** knew what she was purchasing, I could understand why there might have been a misunderstand of our services; therefore, I did elect to issue a $3378 refund and Ms. ****** did sign the form that essentially resolves all matters. I would say based on that, this BBB complaint is settled. Here was my last response:

  "Dear Ms. **************** have tried to be diplomatic in my responses and correspondence with you, but I am getting a little bit tired of your blame game and not taking responsibility for your own actions (according to you,everything is everyone elses fault). You then indicate that we are fraudulent,a scam and then you unprofessionally use a number of profanities against us.
  
  It so happens that we are a marketing company that is successful at moving clients timeshares almost daily. With our success and what we do for our clients, we have maintained an A rating with the Better Business Bureau, a five-star rating with ************** and ******, which all in all is quite an achievement for a timeshare resale and rental marketing company. You purchased marketing with Timeshares By Owner on two occasions. You originally purchased marketing on Sep 13, 2024 in the amount of $1598 to advertise your Orbit One Vacation Villas on our website and in our walk-in offices. That marketing (ad #******) remains active with a complete profile and photos added to give the ad more prominence. As stated previously, the contract was signed in advance and it was up to you to review the contract. You certainly should have acknowledged an understanding of our services before signing that contract. A quality control call, in which a script was followed,was also conducted in which you fully acknowledged your understanding of our services. You knew that we could not determine a timeframe in which your timeshare would sell or what price you would receive once an offer was made. If you hadnt understood the services purchased and indicated that in the quality control call, then we would have refunded your marketing fee.
  
  Subsequent to the first purchase on Sep 13, you purchased marketing again on November 5, which included advertising in the Showcase program for a total price of $3378all under ad #******. That included three months in the Winter Showcase that was for some select timeshare properties featured in the seasonal program. Also included were email blasts going out to those that had expressed interest in Orbit One properties or something similar.Just like in the first purchase, a contract was signed in advance and a quality control call was conducted.
  
  As indicated that I would, I did fully review the pitch conducted by Sales Representative, ****** ***** and I did note some concerns in what he informed you. I also noted in my concerns a part of the text messaging between the two of you that you provided to me. The correspondence from ******** did give me cause for concern; therefore, despite the fact that a complete quality control call was conducted and you signed a contract in advance of purchase, I have elected to issue a full refund of $3378 for that purchase. Based on that, a Partial Credit Authorization Form is being sent to you via electronic email for that $3378 refund. You will need to sign that form that indicates all matters are resolved in order to receive that refund. You will continue to receive the marketing that you originally purchased on Sep 13,for which a complete profile and photos have been added.
  
  That is what I am offering to resolve matters.
  
  Yours Truly,
  
  ***** *****
  Timeshares By Owner | Vice President
  1-888-707-TIME | Ext: 321
  ******************************"
  

   

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22922081
  
  I am rejecting this response because:

  You keep claiming that I knew what your company was only advertising the timeshare. No, I reached out to your company to SELL the timeshare and your **** sent over an agreement for me to sign stating it was for advertisement. Your **** are very good at being manipulative and made me think the contract was for you guys to sell the ********* when really the contract was for advertising. As many many claims/reviews were made by many different people claiming the exact same thing that I am. You guys take our money making promises of selling the timeshare when that wasnt your intent at all.

  As shown by the Docusign that you sent before you would refund me $3378 of my $4,974 that I had paid you guys to SELL the timeshare, you are clearly guilty if you need to state release past, present and future claims. You know what your doing and you know your wrong. I have text messages of the lies from your rep ******* *****) including a manager of yours, (***** *******). 
  

  In order for complete resolution, I would like my remaining money that I had paid for services that were not to your intent, paid back to me as it was not my understanding that I was paying for advertisements. Again, your **** are very very good at manipulating and making lies to get people to believe they are doing what us clients requested when in fact that wasnt the case at all. Your **** even gave me their personal cell phone numbers to move me off recorded lines because they knew they were lying and I was catching on.

  Also, ****** is my maiden name. My email is from highschool. If you read my emails, all of my emails have my signature of ******** ******.

  Sincerely,
  
  ******** ******

  Business Response

  Date: 02/27/2025

  To Whom It May Concern,

  I was not placing blame in reference to the names ****** vs ******* I was just indicating that it created confusion for me based on the fact that I had been corresponding back and forth through all of this to Ms. ******* not understanding that I was always dealing with Ms. ******* I was trying to demonstrate the fact that I had been working on the complaint all along even though I had technically not responded to the complaint through the BBB. I apologize for any misinterpretation on my part regarding the two different last names. 

  As for whom contacted whom in regard to the purchase of marketing that is irrelevant in reference to the marketing purchases that occurred. There were two different purchases; one in the amount of $1598 on September 13, 2024 and one in the amount of $3378 on November 5. They were both marketing purchases in which contracts were signed in advance of purchase and quality control calls were conducted. Ms. ****** acknowledged her understanding of our services by signing the contracts in advance and by allowing the completion of the quality control (**) calls in which a script was followed. Had she not accepted the marketing she purchased, the ** calls would not have been completed and we would have issued a refund. Understanding the contract, Ms. ****** also could have canceled her services within the ten-day timeframe as policy dictates. Even based on the fact that our services were acknowledged as being understood, I reviewed recordings and based on that, I offered to issue a $3378 refund for the last marketing purchase. I sent a Partial Credit Authorization Form (****) to Ms. ****** and she signed the form that resolved all matters. We also followed up with a phone call that was essentially another ** call in which she understood that she signed the form that resolved all matters. 

  We are continuing to advertise Ms. ******** timeshare and will continue to do so, based on her first marketing purchase, and I am providing additional marketing programs at no cost. Based on the fact that a form was signed indicating that the signature "serves as a general release of all claims, past and present, against Timeshares Direct, ***** and a $3378 refund is issued, there will be no further action on this matter. On behalf of Timeshares By Owner I have resolved this matter-- and generously I might add.

  ***** *****,

  VP/ Consumer Analyst, Ph: ******************* 

   

   

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22922081
  
  I am rejecting this response because:

  I was basically forced to sign the release or else I would not have gotten my $3,378 refunded. I dont care that you have signed contracts. Your company is a bunch of manipulative liars. I was spoken to about selling the timeshare and then given a contract supposedly for advertisement to hurry up and sign. You found issues with the 2nd conversation proving my concerns to be right which is why you refunded the $3378 to me but you fail to listen to the very first conversation of ME calling YOUR COMPANY TO SELL the timeshare. If I wanted advertisement, I would have went into social media and advertised it for FREE and not have paid you guys almost $5,000! Your **** conned me into thinking they were doing right by me since September! Lying to me this entire time which again once I started catching on, both of your **** I was dealing with move me off the recorded lines to their cell phones. Glad I keep all communication by text and email!!!

  also, the final call was NOT confirmed by me. Lady in your accounting department left me a voicemail which I have saved. I never spoke to anyone over the phone.

  I would like the rest of my money refunded to me due to the fact that none of what I contacted your company for was what was actually done. I reached out to you to sell, not advertise. You take advantage of people twisting conventions, them thinking they are signing a contract based on the discussion over the phone. Its not right and its not fair.

  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with this company in early 2021. They sold me on their sales pitch, in that, they could sell my timeshare in *******************, in *******, ********. So far I have paid them close to $15,000, with no results. I have tried to get a full accounting on my account, asking how much I have paid to date, with no results. I also have asked for info on the account. They have told me they will call me when it sells. No info otherwise. After four years and $15,000 later I am asking for your help as I can get no answers from them.

  Business Response

  Date: 03/04/2025

  Dear **** & ******** ****,
  
  You just filed a Better Business Bureau complaint against Timeshares By Owner based on the fact that you started purchasing marketing through our services in 2021 and have yet to sell or rent your Westgate Branson ***** timeshare. Aside from your first marketing purchase on Nov 15, 2021elected to purchase additional marketing on a number of different occasions for different marketing programs of which none of it was required and with each purchase, a quality control call was conducted in which you had to acknowledge your understanding of the services you purchased from Timeshares by Owner. First, on November 15, 2021,you purchased website/walk-in office advertising for a fee of $797. That marketing remains active and consistently renewed. Subsequent to that, there were seven other marketing purchases that have taken place with the last one taking place on Nov 21, 2023. Purchases since the first fee took place on Jan 19, 2022 in the amount of $998, on Mar 24, 2022 in the amount of $799, on Oct 14, 2022 in the amount of $1497, on Jan 27, 2023 in the amount of $3598, on May 1, 2023 in the amount of $1864, on Aug 7, 2023 in the amount of $999, and finally on Nove 21, 2023 in the amount of $1927. I had even placed you on the Do Not Solicit  list right after your last purchase, so that you could not purchase additional marketing. Total marketing purchases add up to $12,479
  
  The subsequent marketing that you had purchased since that first advertising program has included the Timeshare Trader, Elite Plus and ****************** programs. Elite Plus included both the Timeshare Trader and Elite digital marketing magazines of which both are 30-day magazines with one magazine following the other. Youve purchased that program at least three times. The Showcase has consisted of three-month programs for the different seasons that have included the Autumn ********* the Summer ********* and Winter Showcases. Those showcases advertise a select group of timeshare properties and has included email blasts going out to those that have expressed interest in your Westgate Branson ***** timeshare or other properties similar to yours. You have received a number of offers. Those offers came through our ******************** and were provided to you on Mar 16, Mar 28, Apr 24, May 1, May 16,May 22, Jun 2, Jul 17, Sep 12, Oct 17, and Nov 28 all in 2023. In 2024, you received offers on Mar 29, Apr 4,  May 7,May 23, and Sep 26. The most recent offer came through on Feb 14. It was a representative of the ******************** that contacted you each time and that representative that contacts you works with you from offer to close, be it rental or sale.  
  
  Each time you purchased marketing, you electronically signed a contract in advance of the purchase. The contract explained our marketing program and the fact that we do not have a buyer or renter waiting to purchase and the fact that we cannot guarantee a timeframe in which a timeshare will sell or rent. Aside from signing contracts in advance of purchase and understanding that there is a ten-day cancellation timeframe and that our guarantee is to advertise a clients timeshare, we also conducted quality control calls in which a script was followed. In the quality control call, it was understood by the client that we cannot provide a timeframe that a timeshare will sell or rent nor can we guarantee what price might be offered once there is an offer. You acknowledged that you understood our services in the Quality Control call, and had you not acknowledged your understanding of our services, the quality control call would have stopped and we would have issued a refund. You never canceled our services within the ten-day timeframe of any one of your purchases.
  
  With all of that said, which clearly indicates that there is no entitlement to a refund, I will be happy to issue a full refund of the last marketing purchase that took place on Nov 21, 2023. That means that a refund of $1927 will be issued if **** and/or ******** **** are willing to sign a Partial Credit Authorization Form. In addition to offering a $1927 refund, on behalf of Timeshares By Owner, I will provide additional marketing in another edition of the Elite Plus and ************************* program. Ill also get an ad into an upcoming Vacation Time Live Podcast broadcast every Monday from the studios of Timeshares by Owner at the corporate office of Timeshares By Owner.
  
  For an update anytime, do not hesitate to call our ************************** at toll-free ************** or **************. Our ******************** that provides offers and works with you from offer to close, can be reached at toll-free **************. Also, an Elite Member, you have exclusive access to our Elite line at (844) 70ELITE or **************. Finally,as mentioned, you have been placed on our Do Not Solicit  list, so that you are never contacted again to purchase more marketing. What I will do is work with the ******************** to see if we cannot get offers that work for you to get your timeshare sold.
  
  Yours Truly,
  
  ***** *****
  Timeshares By Owner-- Vice ********** Consumer Analyst
  1-888-707-TIME | Ext: 321
  
  
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August of 2023 I was contacted by Timeshares By Owner to sell/rent my one bedroom property at the ****************** in *****. They asked to pay roughly $1200 to do advertising to sell/rent my property. After doing so I received a call from the concierge department about my membership and then that was it for a few months.On 11/20/2023 I received another call from ***** ******, asking for $2500, to be put me in a different program and their Autumn showcase. When asked why this wasnt offered to me the first time, the answer that I received from her was, this department wasnt around when I first signed up a few months prior. That didnt really make sense to me, but reluctantly, I still signed up. Months passed and I hadnt received a single offer on a sale or rental, but I was receiving consistent calls with, good news on the selling of my property w/out any actual news. Then all of a sudden the calls stopped, so I started calling looking for answers to find none. ***** became very hard to get a hold of and eventually went MIA.Time went on and I would do my random calls to the concierge looking for answers and seeing if I had missed an offer and I hadnt. *****************, Director of Sales, giving me a call. After voicing my frustration she supposedly did me a solid and put me in some other showcase for a lifetime or something of sorts. June 2024, **** ****, from Corporate *******, called asking for more money. After breaking down why I didnt want to pay anymore money he somehow persuaded me to. A year later and over $5500 in the hole with not a single one. Sept 2024 ****** ****, *********** *** called and gave me the most honest feeling call of anyone from the company and basically said all that happened before this was ridiculous and validated my frustrations. I have been researching what I can do to recoup this money back, because this is absurd. I could give so much more detail, but this box has a limit.

  Business Response

  Date: 11/21/2024

  To Whom It May Concern

  I certainly understand the concerns regarding Mr. ****** three different marketing purchases and the fact that he felt compelled to purchase additional marketing programs. Timeshares By Owner has different programs that are available, which range from website/walk-in office advertising, showcase marketing, and the Elite Plus program, Each program has a fee associated with it. When we contact someone a first time, that marketing that will always be for our website. That ad is a six-month program that can be continuously renewed at no additional cost. That program is generally less expensive and if the marketing is not successful after three months, we may contact the client again to see if they would like to purchase an additional program(s) that will include three months of seasonal marketing and/or digital marketing magazines. There is never a guarantee with any of the purchases, except that with the additional marketing, it may put a client closer to that buyer they are seeking. Our guarantee is to advertise a clients timeshare and that is exactly what we have been doing for Mr. ***** We also followed up with Quality Control calls to ensure our marketing was understood. If it was not understood or accepted during the ** call, a refund would be processed. ***** **** acknowledged his understanding of our services.

  Despite the fact that there is no entitlement to a refund based on providing the services contracted, I am willing to resolve matters with a $2000 refund. I will provide a form that can be signed on line like in the case of the contracts. We will continue to market the timeshare and I will even provide additional marketing at no extra cost.

  I can be reached at toll-free ******************* with any questions or concerns.

  ***** A. *****, Consumer Analyst/ VP, Timeshares By Owner.
  

  Business Response

  Date: 11/25/2024

  To Whom It May Concern

  I certainly understand the concerns regarding Mr. ****** three different marketing purchases and the fact that he felt compelled to purchase additional marketing programs. Timeshares By Owner has different programs that are available, which range from website/walk-in office advertising, showcase marketing, and the Elite Plus program, Each program has a fee associated with it. When we contact someone a first time, that marketing that will always be for our website. That ad is a six-month program that can be continuously renewed at no additional cost. That program is generally less expensive and if the marketing is not successful after three months, we may contact the client again to see if they would like to purchase an additional program(s) that will include three months of seasonal marketing and/or digital marketing magazines. There is never a guarantee with any of the purchases, except that with the additional marketing, it may put a client closer to that buyer they are seeking. Our guarantee is to advertise a clients timeshare and that is exactly what we have been doing for Mr. ***** We also followed up with Quality Control calls to ensure our marketing was understood. If it was not understood or accepted during the ** call, a refund would be processed. ***** **** acknowledged his understanding of our services.

  Despite the fact that there is no entitlement to a refund based on providing the services contracted, I am willing to resolve matters with a $2000 refund. I will provide a form that can be signed on line like in the case of the contracts. We will continue to market the timeshare and I will even provide additional marketing at no extra cost.

  I can be reached at toll-free ******************* with any questions or concerns.

  ***** A. *****, Consumer Analyst/ VP, Timeshares By Owner.

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I listed my time share for sale with Time Share By Owner over 1 year ago. I have given them thousands of dollars numerous times but have not received any results. They always want more money to market your timeshare but in over a year they have not forwarded even one sales offer to me. They are unprofessional and have told me several times that this is the last time they will ask me for money. They even put it in writing the last time and I received another call today to try to get even more money from me to sell my timeshare. Back in May of 2023 I was scammed by a gentlemen for even more money. I was presented a sales contract and signed it electronically and then a gentleman called me posing as the closing agent. He was not legitimate and had access to Time By Owners files or was an employee/former employee. He told me every payment that I had made and the check number. That is why I believed him. This was an inside job. I filed a police report with the Brevard *************************** who investigated my issue but they were not able to catch him. Time Share By Owner continues to call me to try to extract more money from me. I spoke to ****** ***** and her boss. Both refused to help me unless I paid even more money despite the fact that I had it in writing they would not charge me again. ****** called me back laughing just to taunt me after an unsuccessful call with her manager. I was very upset. Please warn people not to use this organization. They are unprofessional and are experts at extracting money from you but don't produce any results.

  Business Response

  Date: 11/12/2024

  To Whom It May Concern,

  Our records indicate that **** ********** has purchased marketing on five different occasions through Timeshares by Owner. The marketing purchases have included website/walk-in office advertising, the April '23 ********************* the January '24 ********************* the Spring Showcase, and the ************************* programs. Our guarantee was to provide *** ********** with additional marketing that would hopefully put her closer to receiving an offer on her timeshare, be it rental or sale of her timeshare. The Elite Plus included both the Timeshare Trader and Elite digital marketing magazines with one one-month publication following the other. The Showcase programs consisted of three months of seasonal marketing for one of the seasons, along with three-months of email blasts going out to clients that had expressed interest in *** ************ Marriott's Harbor Lake timeshare or any Marriott resort property, as well as her Woodstone at *********** timeshare. The marketing did provide her with at least twelve different offers for her timeshare from the dates of February 28, 2023 to as recent as November 5, 2024. Unfortunately, it does not appear that there was a successful rental or sale of *** ************ timeshare. It does not mean that there will not be one, as we continue to advertise her timeshares.

  Each time *** ********** purchased marketing, we also followed with a quality control call in which we followed a script that covered what *** ********** purchased. *** ********** acknowledged that she understood that we did not have a buyer or renter for her timeshare, we could not guarantee a timeframe in which there would be such an offer, or what price might be offered. The only guarantee we can provide is that we will market the client's timeshare and provide offers as we receive them. It is always a representative of the ******************** that will provide such an offer and work with the client from offer to close, be it rent or sale. As for a May purchase discussed in the complaint, that was not attributed to Timeshares By Owner. However, we do have Fraud Specialist in the employ of Timeshares By Owner. Her name is ****** **** and she can contact you in reference to that particular representative that may have been in contact with you. I have forwarded that information to ****** ****-- and I know that she has worked with as well.

  I'm sorry that *** ********** feels the way that she does, so what I will do to try and resolve matters is issue a refund of her last marketing purchase in the amount of $1439. Before that can be refunded, *** ********** will have to sign a Partial Credit Authorization Form. I will get that sent out to her on November 13 via email. I will also provide *** ********** with additional marketing at no cost; i.e., our "Vacation Time Live" podcast broadcast every Monday in which I will discuss her marketing. I am also going to provide her with Spring Edition of the upcoming ****************** program, along with another ******************** program.

  Finally, *** **********.has been placed on the "do not solicit" list, so that she will never be asked to purchase more marketing. If there are any questions or if *** ********** wants to talk about her marketing any further, or wants an update, she can call our ************************** at toll-free ************** or **************. Our ******************** that provides offers, can be reached at toll-free **************. As an Elite member, *** ********** also has exclusive access to our Elite line at 844-70ELITE or **************.

  ***** *****, VP/ Consumer Analyst, Ph: ************** X321
  

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not stop the multitude of calls daily and leave the same message over and over.

  Business Response

  Date: 10/17/2024

  To Whom It May Concern,

  In a review of records for Timeshares By Owner, we do not have a client by the name of **** *****, nor do we have a client with the listed telephone number of *************

  I am reviewing our telephone records to see exactly what representative or sales office of Timeshares By Owner might have been repeatedly calling Mr. ****** Thus far I have not been able to determine what office is making the calls; however, what I am going to do to is place Mr. ***** telephone number on our own internal "Do Not Call" list and that should stop any calls from taking place.

  I do apologize to Mr. ***** for the repeated calls taking place. Hopefully the action I am taking should resolve all matters. If another call is received, I would appreciate a call from Mr. ***** myself, so that I may take further action and/or be able to research matters even further.

  Yours Truly,

  ***** A. *****, VP/Consumer Analyst, Timeshares By Owner, Ph: *******************
  

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Timesharebyowner contacted me on selling our time share in April 2024. Listing fee of $550 was paid and once an offer was received the buyer would pay the closing costs. Fee was paid on 4/10/24 and I was contacted in June that they had interested parties in buying my time share but in order to negotiate with the buyers I needed to pay another $2300 which was negotiated down to $1750. Never heard from them again until 06/06/24 stating they had more buyers and would need another $4900 to bring the sale to the buyers. I flat out told them no more money until you come to me with an offer from a buyer. Agent said all they could do was list it for sale in their current ads. Next phone call came on 07/08/24 asking for more money in order to receive offers for potential clients. I have not heard from Timesharebyowner since July even though contract states updates required every 30 days

  Business Response

  Date: 09/27/2024

  To Whom It May Concern,

  In the complaint filed by ***** *******, he is indicating that we had promised that there would be buyers for certain fees paid. While we may indicate that another fee will pay for additional marketing that may take a client closer to a possible buyer or renter because of the additional marketing that more marketing provides, we do not and cannot promise that we have a buyer for any particular price or for within any timeframe. Any fee is for a marketing program only and there are no guarantees for that, except a guarantee to provide the advertising that we say we do. In fact all of that is addressed in the contract language that is provided to the client that is required to be signed before we can run any fee for a client. Mr. ******* purchased two contracts to advertise his Fountains timeshare in *******. The first one was in the amount of $550 for website/walk-in office advertising and the second one was for $1750 for Showcase and ********************* Mr. ******* did contact his bank for the $1750 fee and was granted a refund from our ********************* as a result of that filing with his bank. The refund for $1750 was processed and we have no expectation of fighting with ****************** to get that $1750 back.

  Based on the fact that $1750 was refunded even after a Quality Control call was conducted in which Mr. ******* acknowledged his understanding of our services, there really is no entitlement to any other refund. The $550 fee is paying for website/walk-in office advertising, along with a complete profile and photos added to the ad to give it more prominence. Based on the fee paid and the services provided, we will not issue any additional refund. Mr. ******* did receive a $1750 refund despite the fact that we were providing the marketing that ******* purchased and he signed a contract accordingly.

  There is no entitlement to any further refund, and such refund will not be issued.

  If Mr. ******* has any questions or concerns, he should not hesitate to call our fully staffed client services department at toll-free ************** or **************. As an Elite member, Mr ******* has exclusive access to our Elite line at 9844) 70ELITE or **************. Our ************** that provides offers and works with the client from offer to closing, be it rental or sale, can be reached at toll-free **************.

  Yours Truly,

  ***** *****, VP/ Consumer Analyst, Ph: ************** X321
  

   

   

   

    .  
  

  Business Response

  Date: 09/30/2024

  To Whom It May Concern,

  In the complaint filed by ***** *******, he is indicating that we had promised that there would be buyers for certain fees paid. While we may indicate that another fee will pay for additional marketing that may take a client closer to a possible buyer or renter because of the additional marketing that more marketing provides, we do not and cannot promise that we have a buyer for any particular price or for within any timeframe. Any fee is for a marketing program only and there are no guarantees for that, except a guarantee to provide the advertising that we say we do. In fact all of that is addressed in the contract language that is provided to the client that is required to be signed before we can run any fee for a client. Mr. ******* purchased two contracts to advertise his Fountains timeshare in *******. The first one was in the amount of $550 for website/walk-in office advertising and the second one was for $1750 for Showcase and ********************* Mr. ******* did contact his bank for the $1750 fee and was granted a refund from our ********************* as a result of that filing with his bank. The refund for $1750 was processed and we have no expectation of fighting with ****************** to get that $1750 back.

  Based on the fact that $1750 was refunded even after a Quality Control call was conducted in which Mr. ******* acknowledged his understanding of our services, there really is no entitlement to any other refund. The $550 fee is paying for website/walk-in office advertising, along with a complete profile and photos added to the ad to give it more prominence. Based on the fee paid and the services provided, we will not issue any additional refund. Mr. ******* did receive a $1750 refund despite the fact that we were providing the marketing that ******* purchased and he signed a contract accordingly.

  There is no entitlement to any further refund, and such refund will not be issued.

  If Mr. ******* has any questions or concerns, he should not hesitate to call our fully staffed client services department at toll-free ************** or **************. As an Elite member, Mr ******* has exclusive access to our Elite line at 9844) 70ELITE or **************. Our ************** that provides offers and works with the client from offer to closing, be it rental or sale, can be reached at toll-free **************.

  Yours Truly,

  ***** *****, VP/ Consumer Analyst, Ph: ************** X321

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22312325
  
  I am rejecting this response because:  Nowhere in the contract does it state that any future payments will be required in order to sell the timeshare.  Never has any advertising ad been sent to me showing the timeshare was even listed for sale by you.  For 3 months I was contacted to pay more money to continue to sell my timeshare and each time you asked for more money the last being $4900.  Each time I was contacted it was from a new sales person from a different phone number.  All of these sale tactics raise red flags for a scam.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/08/2024

  To Whom It May Concern:

  I did not indicate in my response that Mr. ******* had to purchase any additional marketing, and there is no way that he should have interpreted my response as having to purchase any additional marketing. The marketing that he purchased originally was for website/walk-in office advertising and that advertising remains active on our website and in our walk-in offices. As stated that marketing remains active. The fee paid for that marketing was in the amount of $550.

  I also explained in my response that Mr. ******* was provided with a $1750 refund because he had filed a dispute with his bank. Timeshares By Owner did not fight that dispute that was filed. I stand behind my previous response.

  ***** *****, VP/ Consumer Analyst, Ph: *******************
  

   

  Customer Answer

  Date: 11/09/2024

   
  Complaint: 22312325
  
  I am rejecting this response because:

  Your business practices are fraudulent and based on false information.  For 3 months straight a different person would contact me with false hopes that you had potential clients wanting to buy my timeshare.  Each time I would ask if I could call these clients to negotiate the price because several of your callers couldnt even tell me what I had my time share listed for.  On 3 occasions your callers attempted to collect more money into order to present my offers to your so called potential buyers.  I truly believe you had nobody interested in buying my time share at all.  So please explain to me why you had different people calling me asking for more money to sell my time share because none of your responses have answered that question
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/11/2024

  To Whom It May Concern,

  I reject the argument that ***** ******* has against Timeshares By Owner in his now three complaints filed against us. As I stated in both of my previous responses to his complaint, he was issued a full refund of his marketing purchase in the amount of $1750. His first marketing purchase in the amount of $550 will not be refunded and he is not entitled to any refund for that one. His marketing for that purchase continues. As soon as there is an offer, be it rental or sale, he will be contacted by our ******************** and they will work with him on that offer.

  It should also be understood that we conducted a quality control call with Mr ******* after each marketing purchase in which he acknowledged that he understood that we did not have a buyer or renter for his timeshare, that we could not determine a timeframe in which there would be an offer and how much of an offer it would be. We never sell our marketing indicating that there is a buyer or renter waiting. All we have ever indicated is that additional marketing may put a client closer to achieving that rent or sale that they have been seeking. *********************** has included website and walk-in office advertising that continues to be active and the ******** marketing that lasted for three months along with email blasts (that was the marketing that was refunded in the amount of $1750). It may be that Mr. ******* misinterpreted or misunderstood what any sales representative was informing him, but even if that was what a representative actually said in their presentation, it would have been cleared up in the follow-up quality control call.

  Mr. ******* also needs to understand that the name of our company is Timeshares By Owner. The **** of responsibility in contacting Timeshare By Owner is up to the client. We do not just call for updates. What we do is contact the client when there is an offer and that is handled by our ********************. If the client has questions or wants an update, it is up to them to contact us. Again, as stated in my three previous responses, I stand behind my decision. Mr. ******* was refunded $1750.We do not misrepresent our services and we are not fraudulent in what we sell to our clients with many that that have been satisfied with our services. Services beyond what Mr. ******* purchased have been provided and we will continue to market his timeshare as contracted-- and continue to renew his marketing.

  Yours Truly,

  ***** *****, VP/ Consumer Analyst, Ph: *******************
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28/2024 I purchased the Platinum-Trader Rental/Resale Program by Timeshares by Owner and paid $1748 to have one property sold and another rented. Today is 9/11/24 and I just received yet another call asking for more money. The only calls that I have received to date have been for me to pay an addition $3,000 so that they can sell/rent my properties. I have spoken with half a dozen people that have repeatedly called me with some supposedly good news only to ask for more money to do what I have already paid them to do. No offer has ever been provided just a constant request for more money needed to do what I had already paid them to do.

  Business Response

  Date: 10/17/2024

  To Whom It May Concern,

  In response to the complaint filed by ****** ****, Mr. **** purchased marketing on May 28 to advertise both his ***************************** and **************** at the Islands of Loreto timeshare properties on our website/walk-in office marketing program. That marketing program is good for six months, but can be renewed continously at no additional charge until the timeshare properties are sold or no longer owned by Mr. ***** Also included in the marketing program, was the Timeshare Trader digital marketing magazine, one-month magazine that featured both of his timeshare properties. That was the only marketing purchased by Mr. ***** However, it appears that Mr. **** was contacted again to purchase additional marketing in the amount of $3000. Mr. **** elected not to purchase that marketing program. That marketing would have included both the Elite Plus and ****************** programs, which would have provided more exposure in two different advertising campaigns, but there was no guarantee that either one or both would have sold in that new advertising. It probably would have put him closer to finding a buyer, but there is no way of guaranteeing that success.

  I do understand Mr. ****** frustration in this matter, especially when he has not received an offer from his first marketing purchase, yet we are informing him that with a new program he may have greater success. What I will do for **** is enhance both of his ads with complete profiles and multiple photos to give them more prominence on our website and in our walk-in offices. I will keep those two ads active and renewed and ask for the assistance of our ******************** in finding possible offers. The offers may be good for rental and/or sale. We do receive more rental offers, but that is not a bad approach to take, because rentals are often known for becoming buyers. They rent for a week, like it, and then go ahead and make an offer on a price that lower that what the resort would actually be selling the timeshare.

  Based on the frustration that Mr. **** is feeling and what his perception was of the calls made to him trying to sell his timeshare, I am going to go ahead and issue a full refund of his marketing fee in the amount of $1748. I would like Mr. **** to sign a form accepting the refund. That will be sent out to him via email by this coming Monday. All he needs to to is electronically sign the form and return it to us via ******** stated, I will continue to market his timeshare properties as stated.

  If there are any questions, I can be reached at toll-free ******************** Our ************************** can also be reached at toll-free ************** and our ************** that provides offers can be reach at toll-free ****************

  ***** *****, VP/Consumer Analyst. 
  

• Initial Complaint

  Date:08/21/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/29/24 I signed an agreement with this company after talking with *** ********************* TP4030 where they sold the service indicating they will market and post the ad to sell the timeshare. And that that was going to be there till it sells. They suggested a high selling price for the timeshare and charged me $1,298.00 for this service. They mentioned that's the only charge they need and that basically the buyer will pay for that fee when they purchase. Also, they mentioned if I sell it using a different avenue they will refund that money.On 05/20/24 *** ***************************** TP117846 called and explicit indicated that they have offers for the timeshare and congratulated me. BUT, to get the offers and start receiving the offers I needed to pay $3,478.00. I asked several times why and he keep dodging the question and indicated that again this fee will be paid by buyer once the offer is established and accepted. Also indicated that they will call me in the next ***** days to finalize the offer or offers and that I needed to answer to accept. He mentioned the amount of the offer I was going to get and told me if I was ok with that offer because the amount was slightly lower. I decided to pay the fee because this sounded as a closed deal.On July I received another call, from another *** with exactly the same speech to charge me more money to get offers and I declined. I expressed that I was extremely upset because this sounded as a scam and that at the end if the property sells I will basically get nothing because of the company's predatory marketing tactics. The only difference with this call is that the *** did not lie as the previous one and did not say they had an offer. He said it was to market the property. If the previous *** said it like that I would have never paid more money. Also, I mentioned the *** that it makes no sense because I already paid an initial amount to market the property and listed and when they sold the service they did not needed anything more.

  Business Response

  Date: 09/03/2024

  To Whom It May Concern,

  Our records indicate that ***************************** has been a client of Timeshares by Owner since March 29, 2024, having purchased marketing on two occasions to advertise his Vacation Village at ****** timeshare in south *******. His first marketing purchase included marketing on our website and in our walk-in offices, which remains active and renewed through March 2025. ******************** subsequently purchased marketing on May 20, 2024 to advertise the same timeshare in our Elite Plus and ****************** programs that included both the Timeshare Trader and Elite digital marketing magazines-- both one month magazines with one following the other. Also included was the ******************, a three month seasonal advertising program on the Timeshares By Owner website, which included the three months of mail blasts going out to those individuals that had expressed interest in Vacation Village properties or specifically the **************** at ****** property.

  Our marketing programs feature three different types of advertising, the first being website/walk-in office advertising, then the Elite Plus, and then the Showcase. Website/walk-in office advertising runs until the property is no longer available; i.e., sold through our services or just no longer owned by the client. It must be renewed through our services every six months through any means of notification. The Elite Plus includes two different one month magazines, and Showcase is seasonal with three months of unique advertising as described. Other marketing includes the weekly podcast, "Vacation Time Live," along with special features on our award-winning website. Our marketing programs have proven to be successful based on the number of offers and successful results that have taken place, along with positive reviews through the BBB, ****** and Reputation.com. Our guarantee is to market a client's timeshare, travel club or campground, but we do not guarantee a timeframe that a timeshare will rent or sell or what price might be received for a client's timeshare through either a rent or sale. Each time we sell a client an advertising program, we also conduct a quality control call in which a script is followed to ensure that the client understands what is involved in our marketing programs. If they acknowledge their understanding of our services, then there should be no issue. If they do not acknowledge their understanding or believe something different that what we are indicating in the quality control call, we will issue a refund of the marketing fee. We conduct follow-up calls within 20 days as well and more if necessary. Being a "by owner" company as in our title, it is the responsibility of the client to call us with any questions or concerns, and we are always responsive in responding to clients needs or concerns; however, if we are providing the services as contracted and promised, there is no entitlement to a refund. Every client must sign a contract in advance of purchase and in the contract, it clearly identifies what our marketing program is and the fact that there is a ten-day cancellation timeframe.

  I understand ************************ frustration in not yet selling his timeshare or receiving a successful rental offer, and the fact that the last representative that sold him services may have made ******************** believe he was going to have immediate success.However, that is why we conduct a quality control call because we want the client to be absolutely sure he understands our program. As I stated, ******************** did acknowledge his understanding; therefore, there is no entitle to any refund. What I will do is provide additional marketing at no cost-- another Showcase and Elite plus program and I am also offering a refund in the amount of $1800.

  The refund of $1800 agreement will be sent to him on a Partial Credit Authorization Form via email. All he has to do is sign the form upon receipt and send it back via email. As soon as we received the signed form, our ********************* will go ahead and refund the fee, and it will be credited to ************************ credit card.

  Sincerely,

  *********************, Vice-President/ Consumer Analyst Ph: *******************
  

  Customer Answer

  Date: 09/16/2024

  Good morning, Attached you will see a screenshot on when I received the email from BBB indicating the business responded. It was on Friday Sept 13 at 7:48pm. I login today before 8 am and the case was closed because I did not respond fast enough. Unfortunately,  I couldn't answer over the weekend and wanted to respond this morning to accept the business proposal. Also, to indicate that I received on Friday as well from the business the same info via regular mail. In this package I saw the quality control conversation chat that they are supposed to say when they call and its very different of the one i got with that call. Also, the business respond indicated they will send me a from via email which I have not received yet.

  How can we follow up on this?

  Customer Answer

  Date: 09/16/2024

  Good morning,

  I saw the proposal from Timeshares by Owner. I agree on getting the additional marketing at no cost and the refund of $1800 to the credit card. I received from company via regular mail the same info on Friday Sept 13. It had a Quality control Script that their **** should use. To clarify, if initial *** followed this script I would not have accepted like I did not accept the second time. This conversation was  not close to the initial call I got from the ***. The second *** followed the scripts more. I attached the scrip I received and highlighted the part that's was not said, on the contrary, that *** said they HAD actual offers and to received them I needed to pay. I asked him again: to get the offer i need to do this? and he said yes, which sounded strange.

   

  Customer Answer

  Date: 09/16/2024

  Good morning,

  I saw the proposal from Timeshares by Owner. I agree on getting the additional marketing at no cost and the refund of $1800 to the credit card. I received from company via regular mail the same info on Friday Sept 13. It had a Quality control Script that their **** should use. To clarify, if initial *** followed this script I would not have accepted like I did not accept the second time. This conversation was  not close to the initial call I got from the ***. The second *** followed the scripts more. I attached the scrip I received and highlighted the part that's was not said, on the contrary, that *** said they HAD actual offers and to received them I needed to pay. I asked him again: to get the offer i need to do this? and he said yes, which sounded strange.

  Business Response

  Date: 09/18/2024

  To Whom It May Concern,

  Mr. ******** did agree to accept a partial credit refund in the amount of $1800, by signing a form that resolved all matters. He also agreed to accept my offer of providing additional marketing at no extra cost that included both the Elite Plus and ****************** programs, all of which includes two digital marketing magazines known as the Timeshare Trader and Elite Magazines. Showcase was the Autumn Showcase for three months and email blasts going to those that have expressed interest in properties like his.

  I also acknowledge his frustration with our services, as do others at times, so I know he is not alone. We learn from such complaints and strive to improve our services accordingly.

  ***** *****, Vice-********** Consumer Analyst-- Ph: *******************
  

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********