Complaints

This profile includes complaints for Timeshares By Owner's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timeshares By Owner

  5900 Lake Ellenor Dr STE 260 Orlando, FL 32809-4618

• 

  Timeshares By Owner

  840 Deltona Blvd STE B Deltona, FL 32725-7162

• 

  Timeshares By Owner

  10700 Caribbean Blvd. Cutler Bay, FL 33189

• 

  Timeshares By Owner

  8021 Phillips Highway, STE 8 8021 PHILIPS HWY STE 8 Jacksonville, FL 32256-7460

• 

  Timeshares By Owner

  8021 Phillips Hwy Suite 8 jacksonville, FL 32256

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two monetary transactions with this company and recently refused an offer to spend more money. I will detail the financial information but wish to first explain their methodology. I paid an intial fee of which the telemarketer described in glowing terms. I told him my primary goal was to get rid of the time share and would simply sign over the deed. They placed a price of $30,000. on the time share for which I paid $50,000. I agreed to rent but preferd to sell the unit. NO subsequent activity from Timeshare was received.I then recieved a call from a Vice-President offering me a special deal for greater market exposure and advertising. I paid an additional fee of Still no rental of sales activity was forthcoming. I was about to write them off as a scam but then received a call from another special Vice President telling me he had good news. They had suggested a price of $10,000. but said they could likely get more. I said price was no object I simply wanted rid of the timeshare. They could now enter my timeshare on a new program which would virtually assure a sale for an additional $3,500. I refused the offer as it has become very clear this company is only good at selling their services and not their clients properties. Very high pressure tactics.

  Business Response

  Date: 08/30/2024

  To Whom It May Concern,

  Our records indicate that **************************** has been a client of Timeshares By Owner since January 19, 2024, having purchased our marketing on three different occasions, with the first one in the amount of $1898 to market his French Quarter timeshare in ******* on our website and in our walk-in offices and in the Timeshare Trader digital marketing magazine March edition. Subsequent to that, **************** purchased marketing on March 19, 2024 in the amount of $3598 to advertise his timeshare in our ******************** program that includes both the April edition of the ************** and the May edition of the ************************** One more purchase took place on May 15 this year to advertise that same timeshare in the Summer ******** in the amount of $1750, which included marketing in the ******** seasonal program. The ******** is three months of marketing (in this case three months of the summer), which is a digital magazine that also includes email blasts going out to those interested in the French Quarter timeshare, Branson properties or any properties like ******************** timeshare. It does appear that **************** has purchased $7,246 altogether in marketing purchases; however, it suspect that **************** understands our ten-day cancellation policy as defined in our contracts because he did cancel the $3598 within the ten-day timeframe and was issued a full refund for that marketing on April 5, 2024. That means that his total marketing purchases stand at $3648, despite the fact that he did receive the ******************** program. So he received a $3598 market value program, yet did not have to pay for it.

  Our marketing programs feature different types of advertising that includes website/walk-in office (that is lifetime advertising with the caveat that it must be renewed every six months through any form of notice and we never raise an issue with a renewal), the Timeshare Trader and Elite monthly magazines, sold separately or together under the Elite Plus program, and the seasonal ******************* We also have special features on our website that clients may be provided at no cost, along with the weekly "Vacation Time Live" podcast every Monday from our studio that features great rental prices on 17 featured ads. Our marketing program has proven to be successful based on the number of offers and successful results that have taken place, along with positive reviews through the BBB, ******* and Reputation.com. When we sell any one of our programs to our clients, we guarantee to advertise a client's timeshare, travel club, or campground, but we cannot guarantee a timeframe or at what price a property may sell or rent. Each time we sell a client an advertising program, we also conduct a quality control call in which we follow a script to ensure that the client understands what is involved in our marketing program. If they acknowledge their understanding of our services, than there should be no issue. If they do not acknowledge their understanding or believed anything counter to the services that we provide, we will issue a refund of the marketing fee. We conduct follow-up calls within a 20-day timeframe and one time beyond that. Our company name is Timeshares By Owner, which means that it is the responsibility of the client to contact our ******************** with any questions or concerns. The client also has ten days from date of purchase according to the contract to cancel their services for a full refund. **************** did cancel one of his purchases within ten days and was issued a full refund; however, he never canceled the first or last purchase and he is now well outside the timeframe to request refunds for those purchases. While **************** is not entitled to any further refund, I will be happy to provide additional marketing at no cost, such as another ******** and ******************** programs-- and I will work with the ******************** to see if we can find offers that meet the criteria of ******************** timeshare. Once there is an offer, it is the responsibility of a ************** representative to contact the client and work with them from the offer to the completion, be it rental or sale. **************** has also been placed on the "do not solicit" list, so that he is not contacted again to purchase any additional marketing.

  If **************** has any further questions or concerns, he can call our *************** or ********************* at toll-free ************** or **************. Our ******************** can be reached at toll-free **************. Finally as an Elite Member, **************** can call our Elite line *********** or **************.

  *********************, Vice-President/ Consumer Analyst  Ph:************** X321
  

  Customer Answer

  Date: 08/30/2024

  I received a call feom Time Shares by owner. The man left a messageaccusing me of not responding to his calls.  The man said I have not reached out to them in five weeks.  Why would I have any reaon to reach out to them? Thy were to contct me in the event they had an offer for my timeshare.  He said he was nad that I did not call him when someone reached out to me for more money.  He said people use their name falsely?  The call he questioned was received by me from Time shares by owner.  The message  was a very poor attempt to resolve my issues with this company. Had his messge been more concillatory I would have returned the call.  This was the first message I have received . In his message his used words like dismayed,mad,upsetting. He closes with the phrase "I am an adult I hope you are too"  Nothing in the message indicted he would be respectful in a follow up conversation. I am confident you havereceived many complaints about this company. 

  Business Response

  Date: 09/03/2024

  To Whom It May Concern,

  Our records indicate that **************************** has been a client of Timeshares By Owner since January 19, 2024, having purchased our marketing on three different occasions, with the first one in the amount of $1898 to market his French Quarter timeshare in ******* on our website and in our walk-in offices and in the Timeshare Trader digital marketing magazine March edition. Subsequent to that, **************** purchased marketing on March 19, 2024 in the amount of $3598 to advertise his timeshare in our ******************** program that includes both the April edition of the ************** and the May edition of the ************************** One more purchase took place on May 15 this year to advertise that same timeshare in the Summer ******** in the amount of $1750, which included marketing in the ******** seasonal program. The ******** is three months of marketing (in this case three months of the summer), which is a digital magazine that also includes email blasts going out to those interested in the French Quarter timeshare, Branson properties or any properties like ******************** timeshare. It does appear that **************** has purchased $7,246 altogether in marketing purchases; however, it suspect that **************** understands our ten-day cancellation policy as defined in our contracts because he did cancel the $3598 within the ten-day timeframe and was issued a full refund for that marketing on April 5, 2024. That means that his total marketing purchases stand at $3648, despite the fact that he did receive the ******************** program. So he received a $3598 market value program, yet did not have to pay for it.

  Our marketing programs feature different types of advertising that includes website/walk-in office (that is lifetime advertising with the caveat that it must be renewed every six months through any form of notice and we never raise an issue with a renewal), the Timeshare Trader and Elite monthly magazines, sold separately or together under the Elite Plus program, and the seasonal ******************* We also have special features on our website that clients may be provided at no cost, along with the weekly "Vacation Time Live" podcast every Monday from our studio that features great rental prices on 17 featured ads. Our marketing program has proven to be successful based on the number of offers and successful results that have taken place, along with positive reviews through the BBB, ******* and Reputation.com. When we sell any one of our programs to our clients, we guarantee to advertise a client's timeshare, travel club, or campground, but we cannot guarantee a timeframe or at what price a property may sell or rent. Each time we sell a client an advertising program, we also conduct a quality control call in which we follow a script to ensure that the client understands what is involved in our marketing program. If they acknowledge their understanding of our services, than there should be no issue. If they do not acknowledge their understanding or believed anything counter to the services that we provide, we will issue a refund of the marketing fee. We conduct follow-up calls within a 20-day timeframe and one time beyond that. Our company name is Timeshares By Owner, which means that it is the responsibility of the client to contact our ******************** with any questions or concerns. The client also has ten days from date of purchase according to the contract to cancel their services for a full refund. **************** did cancel one of his purchases within ten days and was issued a full refund; however, he never canceled the first or last purchase and he is now well outside the timeframe to request refunds for those purchases. While **************** is not entitled to any further refund, I will be happy to provide additional marketing at no cost, such as another ******** and ******************** programs-- and I will work with the ******************** to see if we can find offers that meet the criteria of ******************** timeshare. Once there is an offer, it is the responsibility of a ************** representative to contact the client and work with them from the offer to the completion, be it rental or sale. **************** has also been placed on the "do not solicit" list, so that he is not contacted again to purchase any additional marketing.

  If **************** has any further questions or concerns, he can call our *************** or ********************* at toll-free ************** or **************. Our ******************** can be reached at toll-free **************. Finally as an Elite Member, **************** can call our Elite line *********** or **************.

  *********************, Vice-President/ Consumer Analyst  Ph:************** X321

  Customer Answer

  Date: 09/03/2024

  I received a call feom Time Shares by owner. The man left a messageaccusing me of not responding to his calls.  The man said I have not reached out to them in five weeks.  Why would I have any reaon to reach out to them? Thy were to contct me in the event they had an offer for my timeshare.  He said he was nad that I did not call him when someone reached out to me for more money.  He said people use their name falsely?  The call he questioned was received by me from Time shares by owner.  The message  was a very poor attempt to resolve my issues with this company. Had his messge been more concillatory I would have returned the call.  This was the first message I have received . In his message his used words like dismayed,mad,upsetting. He closes with the phrase "I am an adult I hope you are too"  Nothing in the message indicted he would be respectful in a follow up conversation. I am confident you havereceived many complaints about this company. 

  Customer Answer

  Date: 09/05/2024

  At the very least I believe this company should be placed on a list which warns potential clients of their tactics.  They will not tell you the percentage of their successful sales.  The only contact I get more money received was to try and get more  money.  I maintain their product primary purpose is to enrich their company while providing little assistance to their clients. 

  Business Response

  Date: 09/06/2024

  To Whom It May Concern:

  I have received the rebuttal from ****************************. In response to his further commentary, he did indeed receive a call from a representative of Timeshares By Owner, *************************** in our Jacksonville office of Timeshares By Owner, He was the same individual that had contacted **************** previously and had attempted to contact him in follow-up calls to his last marketing purchase. He had attempted to call **************** repeatedly in regard to the complaint he filed through the Better Business bureau, and what he did is not respond to any messages that **************** left with with him. Just so it is known, as addressed in the message that *************************** left with ****************, we have been working with state agencies and law enforcement authorities in regard to individuals that have been using our name and have been discrediting the Timeshares By Owner name by saying we promise services that we cannot.In fact, in addition to going to specific authorities, we have hired private detectives to investigate such matters. Through our efforts, we hope to have some arrests.

  As I had indicated in previous correspondence, Timeshares By Owner provides a successful service of marketing clients timeshares for sale and/or rent and we have had tremendous success with those services. We have received numerous positive reviews through the BBB, ******* and MyReputation.com. We are proud of the service that we provide and will continue to do so, and hopefully just get better as the years go by. **************** already received a refund of his marketing purchase in the amount of $3598 based on canceling within the ten-day timeframe. We have been providing the services contracted and promised and we will continue to do so. There is no entitlement to any further refund and there will not be another refund issued, other than what was already completed. As stated, I am providing additional marketing at no further cost that will consist of the Elite Plus and ****************** programs as explained in the previous correspondence. I will specifically work with the ******************** in trying to provide successful offers to ****************..

  If **************** has any further questions or needs another update anytime, he can call our ******************** at toll-free ************** or ***************. Our ************** provides offers and works with a client from offer to completion, be it rental or sale. They can be reached at toll-free **************. ***** and **** are a great team in the ************** that closes on rentals all the time. Also, ********************* works on the sale of timeshares, but it is a closing company that handles the closing. We simply work as a liaison in that process.

  *********************, Vice-President/Consumer Analyst Ph: ************** X321
  

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2023 I signed up with Timeshare By Owner and paid $799.00 for them to sell my timeshare. I received no offers after that, then they brought up advertising in some big showcase which cost me $1,972.00. Once again, I received no offers for the sale or to rent the timeshare. I have contacted them numerous times to find out the progress and all I get is more talk about advertising again which means more out of pocket money. I want them to sell my property like they said they were going to do and stop asking for more upfront money. I even offered to pay for the current advertising after the timeshare is sold and the money clears my account.Please help me with this matter.Thank You ***************************

  Business Response

  Date: 08/20/2024

  To Whom It May Concern,
  

  Our records indicate that *************************** has been a client of Timeshares By Owner since November 30, 2023, first marketing her ****** WorldMark By ******* points on our website and in our walk-in offices under ad #****** for a fee of $799. That ad remains active on our website with a complete profile and photos added to give the ad more prominence. **************** subsequently purchased additional marketing on January 22, 2024 in the amount of $1972 to go ahead and advertise her WorldMark points in our ******************** program that included both the Timeshare Trader and Elite digital marketing magazines. In the contracts that were signed electronically by **************** before we processed her marketing fees, it clearly points out that in order to cancel for a full refund of her marketing, she must cancel her services within ten days of her purchase. **************** never cancelled her services and has only asked for a refund based on the fact that her timeshare property has not yet sold through our services. 
  Our only guarantee is to market a client's timeshare, which is exactly what we have been doing for ****************. While we do have tremendous success for many of our clients, we can never make a promise in regard to how quickly a timeframe sells or rents or how much someone might offer on a timeshare. While I understand that some clients might misunderstand the success of our services, we do conduct a quality control call after each purchase to ensure that a client understands our services and how we market a client's timeshare. We conducted quality control calls for each of ******************** purchases and she fully acknowledged an understanding of our services. If she had not, we would have issued a full refund of her marketing fees. 
  

  To resolve matters, I will be happy to provide additional marketing at no extra cost that will include the three-month Showcase program along with email blasts that go out to people that have expressed interest in WorldMark properties and points for ****************. Hopefully, that program will put her closer to a buyer or at least a renter that will become a buyer after they rent a week from her. We have a ************** that closes on rentals all the time. As for the sale, once she come to terms with a buyer, we can set up the closing services for her through a company known as Resort Closings. They will handle the closing and we work as a liaison through the process. Based on the fact that there might have been a misunderstanding, though there is no entitlement to a refund, I will go ahead and issue a $972 refund to **************** just to resolve matters. In order to receive the refund, she needs to sign a Partial Credit Authorization Form. We will send it to her via email, she signs it online, sends it back via email and our ********************* will immediately process that refund back to her.
  

  **************** can always feel free to call us at ************** or ************* with any questions, concerns, or an update. **************** can also contact our ************** at toll-free ************** for any offers as well.
  

  *********************
  VP/ Consumer Analyst, Timeshares By Owner, Ph: ************** X 321
  

  Business Response

  Date: 08/21/2024

  To Whom It May Concern,
  

  Our records indicate that *************************** has been a client of Timeshares By Owner since November 30, 2023, first marketing her ****** WorldMark By ******* points on our website and in our walk-in offices under ad #****** for a fee of $799. That ad remains active on our website with a complete profile and photos added to give the ad more prominence. **************** subsequently purchased additional marketing on January 22, 2024 in the amount of $1972 to go ahead and advertise her WorldMark points in our ******************** program that included both the Timeshare Trader and Elite digital marketing magazines. In the contracts that were signed electronically by **************** before we processed her marketing fees, it clearly points out that in order to cancel for a full refund of her marketing, she must cancel her services within ten days of her purchase. **************** never cancelled her services and has only asked for a refund based on the fact that her timeshare property has not yet sold through our services. 
  Our only guarantee is to market a client's timeshare, which is exactly what we have been doing for ****************. While we do have tremendous success for many of our clients, we can never make a promise in regard to how quickly a timeframe sells or rents or how much someone might offer on a timeshare. While I understand that some clients might misunderstand the success of our services, we do conduct a quality control call after each purchase to ensure that a client understands our services and how we market a client's timeshare. We conducted quality control calls for each of ******************** purchases and she fully acknowledged an understanding of our services. If she had not, we would have issued a full refund of her marketing fees. 
  

  To resolve matters, I will be happy to provide additional marketing at no extra cost that will include the three-month Showcase program along with email blasts that go out to people that have expressed interest in WorldMark properties and points for ****************. Hopefully, that program will put her closer to a buyer or at least a renter that will become a buyer after they rent a week from her. We have a ************** that closes on rentals all the time. As for the sale, once she come to terms with a buyer, we can set up the closing services for her through a company known as Resort Closings. They will handle the closing and we work as a liaison through the process. Based on the fact that there might have been a misunderstanding, though there is no entitlement to a refund, I will go ahead and issue a $972 refund to **************** just to resolve matters. In order to receive the refund, she needs to sign a Partial Credit Authorization Form. We will send it to her via email, she signs it online, sends it back via email and our ********************* will immediately process that refund back to her.
  

  **************** can always feel free to call us at ************** or ************* with any questions, concerns, or an update. **************** can also contact our ************** at toll-free ************** for any offers as well.
  

  *********************
  VP/ Consumer Analyst, Timeshares By Owner, Ph: ************** X 321

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite no longer owning a timeshare this company, as well as others, keep trying to get me to sell something I dont have. I have asked this particular company several times to remove me as well as every single other timeshare buyer that calls, me yet I still keep getting calls. In fact the last call I received I was hung up on as soon as I said I didnt have the timeshare but before I could formally ask to be removed. Considering that these people cant handle unchecking a name in a simple contact list tells me that this is yet another fly by night scam company trying to rip people off.

  Business Response

  Date: 08/09/2024

  To Whom It May Concern,

  In reviewing our list of clients currently advertising their timeshares through Timeshares By Owner, I do not see that ***************** has ever been a client of Timeshares By Owner, nor do I see that his telephone number is associated with any client of Timeshares By Owner. Timeshares By Owner also happens to subscribe to the "national do not call" list and deletes from our calling lists any and all such phone numbers associated with that list. Timeshares By Owner has also developed its own internal "Do Not Call" list for anyone that does not want to be contacted by Timeshares By Owner for any reason. As a result, ****************** number has been added to that list. 

  **********, I do not believe that ************** will receive any more unwanted calls from Timeshares By Owner. If he does, he can personally contact me at toll-free ********************

  *********************

  Vice-President/ Consumer Analyst,

  Timeshares By Owner, Ph: *******************

• Initial Complaint

  Date:07/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Transaction date 11/17/2022, $1,100 (half of cost split into two transactions)- Transaction date 11/17/2022, $1,099 (half of cost split into two transactions)- Transaction date 1/20/2023, $1,849 (paid for upgraded ************************* ** services rendered, they were supposed to sell my timeshare at an agreed upon list price of $20,598.00.- Several calls made to check status of sale, with no updates.- Won't send me the contract they made me sign, asked verbally and in writing 6 times.- Customer #: ******* - Main contact info: **************, ********************************* *************** Program contact info: **************, ********************************** Last person to sell me the Elite package for another $1,849 was named ***********************, License #: ********, contact info ************************.

  Customer Answer

  Date: 07/12/2024

  Contacted by Timeshares By Owner again today, 7/12/24 asking for another $2,478 to sell property.  Asked for my original contract paperwork to be sent and they refused.  Said that Im a client for forever with no end date.

  Spoke to *************************, ******* License number ********, was given contact info **********************, Corporate Office **************.

  Business Response

  Date: 07/19/2024

  To Whom It May *************************** response to the complaint filed by *************************, ****************** identifies the marketing purchases that were conducted through Timeshares By Owner. The first purchase was in the amount of $2199 to advertise her ******************* points on our website and in our walk-in offices, along with a Timeshare Trader January '23 digital marketing magazine. ****************** subsequently purchased marketing on January 20, 2023 in the amount of $1849 to advertise her ******************* points in the ********** marketing program that included the February ************** followed by the Timeshare Trader March edition. I understand the sentiment expressed by ****************** in not receiving an offer and/or not selling her timeshare since she first purchased marketing. However, the marketing purchased guarantees advertising, but it does not promise a buyer or renter within any certain timeframe. Our guarantee is to market a client's timeshare, which is exactly what we have been doing. While we would like to be able to sell a client's timeshare within a certain timeframe, we cannot make any such guarantee. As stated, our guarantee is to advertise a *****'s timeshare and we are very successful at doing just that. 

  Timeshares By Owner sells our clients a number of different marketing programs to successfully move a client's timeshare. Our marketing includes website advertising, the ************************** the ********** program that includes both the Timeshare Trader and Elite magazines, and the three-month Showcase that can be sold for four different seasons of Winter, Spring, Summer and Autumn. The Showcase also includes email blasts that go out to clients that have expressed interest in a particular client's timeshare. We are successful at moving timeshares and we close on rentals at the corporate office all the time. Rentals are also a good way of finding buyers for timeshares. A renter stays at a resort, likes it, and then becomes a buyer knowing they can buy one at a lower price on the resale market versus buying at the resort itself. Our success has provided us with an "A+" rating with the BBB even though we are not accredited. We also receive positive reviews all the time through our successful rental and sales of timeshares. ****** and Reputation.com have provided us with repeated "five-star" reviews because of the service we have provided to our many clients. Of note, ****************** did not advertise her timeshare as a rental; therefore, the only marketing we could provide was for the sale of her timeshare. We did not advertise our rental program because ****************** was behind on her maintenance fees. Rentals cannot be provided unless all fees are updated.

  Upon purchase of marketing through Timeshares By Owner, a quality control call is conducted within days of purchase. The client must acknowledge their understanding of our services through the quality control call of which a script is followed. If they do not acknowledge their understanding, a refund of the marketing fee is processed back to the client. Two quality control calls were conducted in which ****************** acknowledged her understanding of the Timeshares By Owner marketing programs that she purchased.

  Based on the fact that ****************** has not expressed satisfaction with the service that she received through timeshares By Owner, I am more than happy to work with her and provide her with additional marketing at no additional charge. In fact, I will be happy to provide her with the ************************* program and email blasts at no cost. She will also be placed on the "do not solicit" list, so that she is never sold any additional marketing. To further resolve matters, I will also issue an $1849 refund, which is what she paid for the second marketing program. Before that refund can be processed, ****************** will need to sign a Partial Credit Authorization Form. Once signed and returned to me, the refund will be issued by our Accounting Department.

  If ****************** has any further questions, she can give me a call at toll-free ******************, or just send me an email message at *********************************.

  Yours Truly,

  *********************, VP/ Consumer Analyst Ph: *******************

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Montecristo Estates ********************** ****************************** We returned from our trip to *********************** on November 23, 2023. Upon reviewing the contract, we discovered several discrepancies. For instance, the agreement states to call ***********************, yet our attempts to reach her have been in vain. We also had questions regarding the contract and what was promised during the presentation. Furthermore, our copy did not have our signatures on it, which is a clear deviation from the agreed terms. Despite our efforts to communicate these issues, the designated contact person did not respond to messages or emails. We contacted ************ Services immediately while waiting for a response through email or phone call from Pueblo Bonito.Undeterred by the lack of response, we continued our daily attempts to contact Pueblo Bonito. In a surprising turn of events, our call to the **************** was answered, but we were informed that ***** was unavailable. We were then directed to communicate solely through email, which we believed would finally resolve the issue.The current situation is that the time to cancel by registered mail has expired. Pueblo Bonito's strategy was to delay their response until that time had lapsed, a clear breach of trust. Their lack of honesty in any interaction is deeply disappointing. Had they been prompt in their communication, we might not find ourselves in this predicament.Despite our relentless efforts to communicate, Pueblo Bonito/ ******************************************* has now resorted to denying any activity on their part. In this dire situation, we are turning to the Better Business Bureau, with the hope that your intervention will help us secure our refund and bring this ordeal to a close.*************** and ************************* contract # ****** ************

  Business Response

  Date: 06/26/2024

  To Whom It May ***************** response to the complaint filed by ***********************, this really is not an issue with Timeshares By Owner and we have nothing to do with the complaint, as we did not list her timeshare on our website, nor did we ever contact her for any marketing services. Her complaint when reviewing her complaint details only has to do with the Montecristo Estates ***************************** in *******, **. The ******************* are actually located in ******, and it appears that ****************** visited the resort in November of 2023. 

  I would suggest that the Better Business Bureau that could be of most assistance to *********************** would be the BBB located in *******, **. ****************** has never been a client of Timeshares By Owner. We have never been in touch with her and we do not have her listed with us for any purpose or contact.

  Yours Truly,

  ************************,

  Timeshares by Owner, Vice-President/ Consumer Analyst Ph: *******************

  Customer Answer

  Date: 06/26/2024

  We want to file a complaint with Montecristo Estates ***************************** in *******, **. We are trying to get a refund for the deposit from this corporation. We tried to cancel within five business days of the transaction. ***********************, who is listed on the contract, has never responded through a phone call or email, leaving us feeling disappointed and frustrated. When I reached the sales department to help us contact anyone who would help with this matter, we were sent to numerous people. They have now ghosted us from all communication. I have a history of phone calls and countless emails to different people regarding this transaction. After reviewing the contract within the five days, we realized that the presentation was misleading and not truthful. We are asking for help in this matter.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 02, 2023 Timeshares by Owner contacted me and I signed a contract to hire them to help sell my timeshare. Upon execution of the contract, I paid the company $3,497 to market the property. That was 15 months ago. Since then, I've had probably another dozen employees contact me and each of them has asked for additional payments to "get into a special showcase" or to "be in the final running" for a sale. I paid an additional $3,039, as I was told this would secure the sale. Every associate that has called me has wanted additional money and over this 15 month period I have not received ONE SINGLE OFFER. I have no proof that the company is actually marketing my property. There have been zero results for $6,536 paid and they continue to call me saying I'm not fulfilling my end of the contract because I no longer take their calls.

  Business Response

  Date: 06/26/2024

  To Whom It May ************************** style="font-size: 0.875rem;">In response to the complaint filed by *******************************, I understand the sentiment expressed by ********************** in reference to having purchased marketing on March 2, 2023 in the amount of $3497and then followed up by another $3039 on July 13, 2023. The first marketing program was for website/walk-in office advertising (ad #******) and the May '23 edition of the Timeshare Trader digital marketing magazine-- all to market her ****** Place at ****************** timeshare. The website ad remains active and renewed through March 2029. The subsequent purchase on July 13, 2023 was for the ********** marketing program that was for the August ***** digital marketing magazine followed by the September ************************** She indicates that it was supposed to secure a buyer, which it would have had there been a buyer that came forward. The marketing guarantees advertising, but it does not promise a buyer. ********************** mentioned the fact that she was contacted again and again to purchase more marketing and elected not to do that. Another program would have provided a three-month program that would have run during the autumn and would have been known as the Autumn Showcase at yet another cost. It's understandable that ********************** did not want to purchase yet another program without a guarantee.

  Timeshares By Owner sells our clients a number of different marketing programs to successfully move a client's timeshare. Our marketing includes website advertising, the ************************** the ********** program that includes both the Timeshare Trader and ***** magazines, and the three-month Showcase that can be sold for four different seasons of Winter, Spring, Summer and Autumn. The Showcase also includes email blasts that go out to clients that have expressed interest in a particular client's timeshare. We are successful at moving timeshares and we close on rentals at the corporate office all the time. Rentals are also a good way of finding buyers for timeshares. A renter stays at a resort, likes it, and then becomes a buyer knowing they can buy one at a lower price on the resale market versus buying at the resort itself. Our success has provided us with an "A+" rating with the BBB even though we are not accredited. We also receive positive reviews all the time through our successful rental and sales of timeshares. ****** and Reputation.com have provided us with repeated "five-star" reviews because of the service we have provided to our many clients.

  Based on the fact that ******************************* has not expressed satisfaction with the service that she has received through timeshares By Owner, I am more than happy to work with her and provide her with additional marketing at no additional charge. In fact, I will be happy to provide her with the ************************* program and email blasts at no cost. She will also be placed on the "do not solicit" list, so that she is never sold any additional marketing. To further resolve matters, I will also issue a $1520 refund, which was half the cost of the second marketing program. On top of the refund, I will also issue additional marketing that as stated will be provided at no cost. That program is valued at over $3000 and would have been the cost of additional programs that were attempting to be sold to **********************.
  

  If ********************** has any further questions and/or is willing to accept a $1520 refund towards resolving all matters, she can give me a call at toll-free ******************, or just send me an email message at *********************************.

  Cordially,
  *********************
  Vice-President/Consumer Analyst Ph: ***************

• Initial Complaint

  Date:06/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call 12/28/2023 from Timeshare by Owners offering to help me sell or rent a timeshare I own with ********************************. I paid $800.00 and entered into an agreement to Market and promote Property for sale or rent. On February 29, 2024, ***************************** called requesting I pay $1972.00 as showcasing cost. To date, I have not received an offer for sale or rental. Attempts to reach **************** by phone and email are unsuccessful. I have left several messages to no avail. On June 10, 2024, ********************* contacted me with a proposal to pay an additional $3,116.00 for a new option. I refused because this seem to be an organized scam. They have not delivered what was initially promised. The terms keep changing as they seek additional payment via phone calls detailing new options.

  Business Response

  Date: 06/26/2024

  To Whom It May *************************** responding to the complaint filed by *************************, I understand the sentiment expressed by ******************** in reference to having purchased marketing twice in the amount of $899 on December 28, 2023 and then followed up by another $1972 on February 26, 2024. The first marketing program was for website/walk-in office advertising (ad #******) to market her **************** Villages timeshare. That ad remains active and renewed through June 2027. The subsequent purchase on February 26, 2024 was for the ********** marketing program that was for the March Elite digital marketing magazine followed by the ***** ************************** ******************** also mentioned the fact that she was contacted again to purchase additional marketing that would have included the ******************* a three-month program that would have run during the summer and would have been known as the Summer ******** at a cost of over $3000. It's at that point that ******************** refused to proceed with any further marketing program and only interpreted that it seemed like a scam that she would continue to have to purchase any further marketing programs. While that is not true, I can perhaps understand her interpretation. 
  Timeshares By Owner sells our clients a number of different marketing programs to successfully move a client's timeshare. Our marketing includes website advertising, the ************************** the ********** program that includes both the Timeshare Trader and Elite magazines, and the three-month ******** that can be sold for four different seasons of Winter, Spring, Summer and Autumn. The ******** also includes email blasts that go out to clients that have expressed interest in a particular client's timeshare. We are successful at moving timeshares and we close on rentals at the corporate office all the time. Rentals are also a good way of finding buyers for timeshares. A renter stays at a resort, likes it, and then becomes a buyer knowing they can buy one at a lower price on the resale market versus buying at the resort itself. Our success has provided us with an "A+" rating with the BBB even though we are not accredited. We also receive positive reviews all the time through our successful rental and sales of timeshares. ****** and Reputation.com have provided us with repeated "five-star" reviews because of the service we have provided to our many clients.
  

  Based on the fact that ************************* has not expressed satisfaction with the service that she has received through timeshares By Owner, I am more than happy to work with her and provide her with additional marketing at no additional charge. In fact, I will be happy to provide her with the ************************* program and email blasts at no cost. She will also be placed on the "do not solicit" list, so that she is never sold any additional marketing. To further resolve matters, I will issue an $899 refund, which was the cost of the first marketing program. That means the only fee charged will be in the amount of $1972. And with that, additional marketing will be provided at no cost that equals the amount of the last marketing that was ************************* was attempting to sell ********************.

  If ******************** has any further questions and/or is willing to accept an $899 refund towards resolving all matters, she can give me a call at toll-free ******************, or just send me an email message at *********************************.
  

  Cordially,
  *********************
  Vice-President/Consumer Analyst Ph: ***************

  Customer Answer

  Date: 01/22/2025

   

  Although I appreciate the offer of a refund on the original December ******************************* that I have a substantiated legal claim with respect to the contract signed in February 2024. Therefore, I am respectfully requesting a refund for the second contract signed in February 2024. In addition to negotiating this second contract in what would be considered bad faith, there is evidence that there was no adequate consideration for the price paid. The two ads that were supposed to be placed in the March and April traders were inaccurate.  
  
  I ask that you refund me the full amount paid for the February 2024 contract.
  
  I look forward to resolving this situation.

  Customer Answer

  Date: 01/23/2025

  Although I appreciate the offer of a refund on the original December ******************************* that I have a substantiated legal claim with respect to the contract signed in February 2024. Therefore, I am respectfully requesting a refund for the second contract signed in February 2024. In addition to negotiating this second contract in what would be considered bad faith, there is evidence that there was no adequate consideration for the price paid. The two ads that were supposed to be placed in the March and April traders were inaccurate.  
  
  I ask that you refund me the full amount paid for the February 2024 contract.
  
  I look forward to resolving this situation.

  Business Response

  Date: 01/30/2025

  To Whom It May Concern.

  I had sent a response earlier in which I had indicated that I would provide a partial credit in the amount of $899, which was the amount of the very first marketing purchase by **** ********. It was not a refund of that purchase; it was only the amount of that marketing purchase. She continues to receive the website and walk-in office marketing that she first purchased with a complete profile and photos added to that ad. That ad (ad #******) remains active on our website and in our walk-in offices. Since that last correspondence that took place on Jun 26, there have been at least two offers presented on July 13 and Sep 13 respectively. Our notes indicated that Ms. ******** refused rental offers, which is too bad because a successful rental would likely cover her maintenance fees and renters have been known to become buyers. They rent for a week, like the timeshare concept, and end buying at a cheaper price than if purchased at the resort. We can certainly work towards a buyer, but yes it likely will take longer than accepting rentals. WE have a very good concierge department that works closely with clients on renting out their timeshares all the time. 

  Ms. ******** indicated that we did not provide the marketing for the $1972 fee that she paid. That is untrue, that marketing took place and I have already indicated that I am providing additional marketing in the Elite and ****************** programs. As I stated in my previous correspondence, there really is no entitlement to a refund; however, I was willing to resolve matters by issuing an $899 refund..That offer still stands, but I am not going to be intimidated into issuing a full refund because Ms. ******** wants to be stubborn and somehow thinks she is entitled to one. We provided two different marketing programs as purchase and guaranteed. We never promised or guaranteed a rental or sale within any certain timeframe, nor did we guarantee what price might be offered. The contracts that were signed were rental contacts and we added a sale price at no additional cost. I also know that she did not like being contacted for more marketing, when she felt that the earlier programs were not yet successful. Nothing indicates that they will not be, and as I stated, I will provide additional marketing at not cost and I will issue an $899 refund for which she is not entitled, just to resolve matters. I already previously responded to Ms. ********* complaint with an explanation of our services, so I need not do that again.

  The offer still stands for an $899 refund. All Ms. ******** needs to do is sign a Partial Credit Authorization Form that I will send if she agrees to the refund, and then the refund will be issued. I'll provide copies of the marketing that was provided in the amount of a $1972 fee to her email address. Again, if she wants to contact the ************************** to discuss her marketing, she can call toll-free ************** or **************. The ************** that provides offers, can be reached at toll-free at **************

  ***** *****, VP/ Consumer Analyst ************** X321
  

   

• Initial Complaint

  Date:06/13/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get several calls and voicemails from them daily for the past two years. They are calling for a woman named *************************, whom I do not know. I have repeatedly informed them that they have the wrong number and have asked that they stop calling. They have not stopped.

  Business Response

  Date: 06/25/2024

  To Whom It May ***************** response to your complaint, I apologize for the fact that representatives of our company have been calling your number and asking for *************************. The only thing that I can think of that might have caused that problem is the fact that someone had filled out a card that came from us and entered the wrong telephone number under their name. They may have done it purposefully or in error. Nevertheless, that information was forwarded to a couple of our offices and representatives started calling you and then did not correct the issue after being informed. 

  Based on your complaint and information provided, I have now corrected the matter, which should stop your phone number from being utilized by anyone in our company. If by chance, it does happen again, please contact me, so that I can take further action.

  Yours Truly,

  ************************, Vice President/ Consumer Analyst, Timeshares By Owner

  Ph:*******************

   

   

  Customer Answer

  Date: 06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold rental time share and paid for services of ******* but was never rented as promised. Will not return calls. No updates. My number seems to be flagged to not pick up, every time I call I get advertised recording and no one picks up the hold. The rental was contracted for ******* per week. And according to earlier phone conversations they were still working on it, now when I call I am unable to speak to anyone to get an update.

  Business Response

  Date: 03/04/2024

  To Whom It May ***************** response to the BBB complaint filed by ***************************, our records indicate that ****************** first purchased marketing through Timeshares By Owner on October 23, 2023 in the amount of $999 to advertise his ************************* on our website and in our walk-in offices. To purchase the marketing program, a contract was signed electronically signed in advance of purchase, and we have been marketing his timeshare since that date. On October 26, a quality control specialist contacted ****************** and successfully complete a quality control call in which ****************** completely acknowledged his understanding of the services that we provided, acknowledging the fact that we cannot guarantee a timeframe in which his timeshare will sell or rent and what the offer amount might be upon receiving an offer. It looks like there was an offer on ********************** timeshare on December 21. It does not appear that the offer was successful. The attempted rental offer took place via email and telephone call. As for telephone contacts with ******************, there were several in November in which there was no option for leaving a message. The representative that attepmted to make contact followed up with an email message 

   

  Business Response

  Date: 03/05/2024

  In any event, ****************** wants a refund because his timeshare has not yet sold through our services and he believes that there has been a lack of communication. Im sorry that ****************** feels that way, but our records indicate that we have attempted to contact ****************** on multiple occasions, yet in calling him he often does not have an answering machine that is operationaland we are unable to leave a message.  We have followed up with emails on those occasions, yet we still do not receive response. However, we have been able to conduct quality control calls and we have provided at least one offer. Mr. ******** marketing remains active and we have even enhanced his ad with a complete profile and photos to give it more prominence on our website and in our walk-in offices.
  
   
  
  His marketing contract was signed in advance of purchase, and of course we cannot guarantee a timeframe in which a timeshare will sell or rent or for what price, but we have been marketing as guaranteed and contracted. Based on providing the services as said we would, there is no entitlement to any refund. Ill be happy to provide additional marketing in two other programs at no additional cost, which will include our Elite Plus and Showcase programs.
  
   
  
  If ****************** has any questions or further concerns, he can call our ******************** at toll-free ************** or **************. Our ************** that provides offers can be reached at toll-free **************.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many other complaints on the BBB site with this company, I have been promised the world and then charged additional amounts for additional advertising, and earlier today I was told by ***********************, phone number *********************, License Number *******. She said I had to pay for the Deed Transfer before they could complete the sale. I apparently had offers ready to submit to me. I had already been on the phone for nearly an hour, so when they sent me the document to sign, I checked the information about me to ensure it was correct and signed. Within minutes of ending the call I reviewed the document in more detail and discovered this is yet another marketing "opportunity" for "seasonal advertising". It has nothing to do with the Deed required. I called ****** back immediately at her ext, and went to voicemail.

  Business Response

  Date: 02/29/2024

  To Whom It May **************** am in receipt of the complaint filed by *********************************. Our records indicate that ******************** has purchased marketing through Timeshares By Owner on three different occasions. The first purchase took place on September 13, 2023 in the amount of $998 to advertise his Kahana Beach ************* on the Timeshare By Owner website and in our walk-in offices. The second purchase took place on November 3, 2023, and that marketing fee in the amount of $3278 was for the Autumn Showcase, which was three months of advertising in a seasonal program on our website that also included email blasts going out to those that had expressed interest in the Kahana Beach Club or any similar resort. The most recent purchase was for advertising placed into the ********** marketing program that included marketing in the Timeshare Trader and Elite digital marketing magazines-- one monthly magazine following the other.

  Based on the fact that we received a BBB complaint requesting a refund, I immediately had the ********************* of Timeshares By Owner process a refund in the amount of $2878, which has already been fully credited back to ************************ credit card account. While I regret any possible misunderstanding of our services, I regarded the complaint as a cancellation within the ten-day cancellation timeframe and canceled our services as requested, refunding ************************ marketing fee. As for refunding the fees in the amount of $998 and $3278 respectively, ******************** is not canceling those services within the ten-day timeframe, and we have provided the marketing that we said we would. Our guarantee is to advertise a client's timeshare and that is exactly what we have been doing since ******************** purchased marketing from Timeshares By Owner. ******************** signed contracts in advance of purchase, we conducted follow-up calls and we successfully completed Quality Control calls after each purchase in which ******************** fully acknowledged his understanding of our services. 

  I'm sorry if ******************** feels differently, but I am working with the ******************** to see if we cannot come up with some offers that will work for ********************. Once there is an offer, a representative of our ******************** will contact ******************** via phone call and email and inform of the offer(s) that we have. We close on rents all the time through the ********************. In reference to the sale of his timeshare, once ******************** comes to terms with a buyer, we set up the closing services through a company known as *******************, and they will conduct the closing. We only work as a liaison through that process. All closing costs are then paid by the buyer. 

  Finally, as stated, a refund in the amount of $2878 was issued, and there is no entitlement to any other refund based on timeframe and services provided as contracted. If ******************** ever needs an update or wants to make changes to his marketing, he can call our ******************** at toll-free ************** or **************. Our ************** can always be reached at toll-free **************

  Yours Truly,

  *********************, ********************************* *********************************