Business Profile

Timeshare Resale and Rental Marketing

Timeshares By Owner

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Timeshares By Owner's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

48 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business has charged me money to sell my timeshare. Starting in February 2022 saying they can sell my timeshare. About every three to four months they call and pressure me for more money. I have paid about $7000, I now think it is a scam. I am thinking they should be stopped. I should get my money back. Please help, they said on their website they were members of the bbb. That’s not true.
Business Response
Date: 01/26/2023
I am in receipt of the recent complaint filed with your office by ****** ********. Our records indicate that Ms. ******** has been a client of Timeshares By Owner since July 21, 2021 with marketing purchased to advertise her ****** ******* timeshare in Las Vegas. The first purchase was specifically for website/walk-in office advertising that remains active with a complete profile and photos added for more prominence. Subsequent purchases took place on September 20, 2022, February 8, 2022 and August 10, 2022, which included advertising in the November ‘21 edition of the ********* ****** digital marketing magazine, the March ’22 ***** **** digital marketing magazine, April ’22 ********* ****** digital marketing magazine, and the ’22 Summer Showcase marketing programs respectively. The ***** **** included both the ***** **** and Trader magazines. All marketing purchases require a signature on a contract before we can process the fees and all contracts sold to Ms. ******** were signed electronically in advance of purchase. Complete quality control calls were conducted right after each purchase and Ms. ******** fully acknowledged her understanding of the marketing programs and the terms and conditions. If there was a lack of understanding or acceptance in the quality control call and the call failed, a full refund of the marketing fee would have been processed. In the contract, the ten-day cancellation timeframe was explained and there is no record of any notice of cancellation coming from Ms. ******** within the ten-day timeframe as required in the contract.

In the complaint against Timeshares By Owner, Ms. ******** contends that she was pressured to purchase marketing and was informed that we could sell her timeshares, and that she spent $7,000 in marketing fees. The actual figure is $4401. She also claims that we said we were members of the BBB. We verify repeatedly that we are not members, we are accredited, but that yes we have been maintaining an “A+” rating with the BBB. In response, Timeshares By Owner is a timeshare resale and rental marketing company. Our only guarantee is to market a client’s timeshare, which is exactly what we have been doing for Ms. ********. We have multiple marketing programs that include website/walk-in office advertising, digital marketing magazines, the Showcase marketing that includes three months of marketing in a seasonal program with email blasts going out to those that have expressed interest in a client’s specific timeshare or something like it. There is a fee associated with each program and there is never a requirement to purchase any more than the first program purchased, which is always website/walk-in office advertising. We indicate that we are successful at what we do, and we never say that we are accredited with the BBB. We have an active Concierge Department that closes on transactions all the time. We take care of rentals all the time, but as far as a sale, we do not do that. A closing company fully handles the closing, but we work as a liaison through the entire process. Our clients must pay for the marketing in advance to advertise the sale or rental. We are not a broker, do not pretend to be one, and what we do is guarantee to advertise a client’s timeshare. We do not guarantee that there will be an offer for any amount or within any timeframe resulting in a rental or sale of a client’s timeshare, although we do have a good track record, often generating more than $12 million in transmitted offers on a monthly basis, resulting in successful transactions through our Concierge Department. Although there have not been any successful offers as yet presented to Ms. ********, we are very successful at what we do. There have been multiple offers on Ms. ********’ ****** ******* timeshare. In fact, since August 10, 2021, I have counted at least 60 transmitted offers up through January 24, 2023.

Timeshares By Owner has been in business for 25 years helping clients rent and/or sell their timeshares. As stated, we generate millions in transmitted offers monthly, and our fully staffed Concierge Department closes on transactions all the time (sometimes up to five in one day). Our guarantee is to market a client's timeshare, and Timeshares By Owner has absolutely provided the services that we say we do. Once there is an offer, it comes from a representative of our Concierge Department and they will work with the client from offer to completion, be it rental or sale. We have also advertised in the USA Today as well as major city newspapers, billboards, TV (***** **** ******* ******** *** ****** *******), direct mail marketing, internet, and other forms of media. We attend trade shows, and we digitally distribute the ********* ****** and ***** **** magazines on a monthly basis. We do seasonal showcases that are digitally marketed and we send out email blasts directly to potential renters and buyers. We also sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.

Just based on the fact that we have been marketing Ms. ********’ timeshare as contracted, there is no entitlement to any refund. However, to resolve matters I will provide additional marketing at no cost. New marketing will include a new edition of the ***** **** and Showcase marketing programs that includes both the Timeshare Trader and ***** **** digital magazines. If Ms. ******** ever have any questions or concerns regarding her marketing, she should not hesitate to contact our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. As an ***** member, she also has exclusive access to our ***** line at (**** ******* ** ***** ********* She can certainly contact me at *****************************

Kevin A. W****
Vice-President/ Consumer Analyst
Timeshares By Owner
Initial Complaint
Date:12/28/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has called me three times today leaving messages to market my timeshare. I've told them in the past I'm not interested and that I'm on the Do Not Call list. I'll block their number and they call back from a different number. I've gotten calls from twelve different numbers in the last few days. This is harassment! I would like to see this company fined by the FCC for making calls to phone numbers on the Do Not Call List.
Business Response
Date: 01/13/2023
To Whom It may Concern,
I apologize for any misunderstanding in regard to the fact that the complainant, **** ****** may have been contacted by a representative of Timeshares By Owner because of her timeshare ownership. I would hope that she was not based on the fact that Timeshares By Owner subscribes to the National Do Not Call List, and in fact we are paid up until the end of 2023 as a business subscribing to those services. Based on that membership, we scrub all names and delete potential clients from the lists to determine that we do not call individuals that have subscribed to the National Do Not Call List. We fully understand the gravity of violating the National Do Not call List.
In addition to subscribing to the National Do Not Call List and paying a fee in excess of $20,000, **** ***** has also been placed on our own internal "do not call" list and our "do not solicit" list, so that she is never contacted to purchase marketing through our services. If by chance, Ms. ***** wants us to advertise her timeshare, if she has one, I will be happy to do that at no charge and in our most elite program.
For an update, questions, or concerns, Ms ***** should never hesitate to contact me at toll-free (888) 707-8463 or (888) 402-0280 X321
Yours Truly,
Kevin A. W***** VP/Consumer Analyst

Customer Answer
Date: 01/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If I receive any more unsolicited I will contact an attorney for further action and compensation.

Sincerely,

**** *****
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $3,495 to TSBO to market and advise to rent my time share. They have not been able to come up with offers that I can meet. They keep on calling trying to sell me another program for $6500 that can do rent my timeshares. Which if am sure they will not do.
Business Response
Date: 12/14/2022
To Whom It May ********************* records indicate that ******************* has been a client of Timeshares By Owner since September 23, 2022, having purchased marketing to advertise his five ********************** Resort properties that include the ***********************, ************************************** Watch Villas at Grande Dunes, ***********************, and ********* Barony Beach. ****************' fee was in the amount of $3495, which included website and walk-in office advertising as well as marketing that was placed in our Timeshare Trader digital marketing magazine. It's the only purchase from ****************, but there is no doubt that he was called on at least a couple of occasions to purchase additional marketing to place his timeshares into our Elite Plus and ****************** Programs. There is nothing that should ever make him feel that he had to purchase additional marketing, and I did place him on the "do not solicit" list, so that he would not be called again to purchase additional marketing. I regret that he was called on repeated occasions when he indeed had no interest in purchasing more marketing. **************** did actually receive an offer on November 6.

When we sold **************** his marketing, he had to sign contracts in advance of purchase ad we did conduct a quality control call in which he acknowledged his understanding of the services that we provide. However, regardless of the fact that we were advertising ****************' timeshares per our contract, we did issue a full refund of his services based on the fact that he filed a complaint through his bank. The refund was issued through our ********************* to resolve all matters, and we will not fight the refund that was issued. **************** will not be contacted again to purchase additional marketing and he will remain on our "do not solicit" list.

If he has any further questions or concerns, he can contact us at toll-free ************** or **************.

Sincerely,

************************
VP/ Consumer Analyst, Timeshares By Owner-- Ph; ************** X321

Customer Answer
Date: 12/19/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Complaint
Date:11/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a call from Penny N**** on April 15/22 asking if I wanted to sell my Timeshare. She convinced me that she could sell it quickly. So I went ahead with it. After paying the rather large sum of $7,250.04 CDN. She assured me that I would never have to pay any more money at any time. This money was to cover everything including marketing enrollment fee and to advertise and showcase and sell my properties. This fee would also bring me rental offers through RCI. I have never received an offer to purchase, got a few rental offers but not one of those were ever accepted by a so called vacationer. Penny did absolutely nothing to sell my properties. On July 29/22 I got a call from Tracy Shuping telling me that if I wanted to sell my properties I had to pay another $3,290.67 CDN. Again this came with the same assurances that I would never have to pay a penny more to complete the sale of my properties. Because I was already invested in selling my properties that I felt I had to pay again in order to sell. I paid the large sum again. Nothing has come of this no rentals have been accepted and I have not received one offer to purchase. Tracy said "you will never have to pay any more money, all you have to do is tell me which bank account to send send the money too.""You will be laughing all the way to the bank." She the same as Penny have done nothing but lie to me and con me out of a very large sum of money. On Tuesday Nov 1/22 I received an other call from Mike G***** he told me he is a manager at Timeshares By Owner and has requested my file with the same lies that he could sell with in a very short period of time, all I had to do was pay another $5,595.00 USD. When I told him I had already paid over $10,000.00 CDN to both Penny and Tracy for the same service he said he knew nothing about that. I insisted that he sell because I have already paid all the fees and not going to pay any more. On Nov 3/22 Mike called me again, wanting more money
Business Response
Date: 01/05/2023
Business Response /* (1000, 5, 2022/11/11) */ Contact Name and Title: Kevin W****, VP Contact Phone: 888-707-8463 X321 Contact Email: **************************** To Whom It May Concern: Our records indicate that ************* has been a client of Timeshares By Owner since 2012, having purchased marketing to advertise her Ocean Coral and Turquesa timeshare in Puerto Morelos, Mexico. The first purchase was specifically for website/walk-in office advertising that remains active to this day with complete profiles and photos added for more prominence. Subsequent purchases took place in December 2013 and 2014 respectively of which one purchase was fully refunded based on a cancellation notice. Then starting on March 6, 2021, additional marketing was purchased, followed by April 16, 2022, and August 1 2022. All the marketing since March 6, 2021 included the ********** and Showcase marketing programs, which include one month editions of the ********** and Timeshare Trader digital marketing magazines. As for the Showcase, it is a seasonal program and runs for three months with email blasts going out to those that have expressed interest in timeshares like the client owns or RCI points. All purchases require a signature on a contract before we can process the fees. Each of Ms.******'s contracts were signed in advance of the purchase. Along with signed contracts, complete quality control calls were conducted in which Ms.****** fully acknowledged her understanding of our marketing program and its terms and conditions. If there was a lack of understanding or acceptance in the quality control call, a full refund of the marketing fee would have been processed. In the contract, the ten-day cancellation timeframe was fully explained and there is no record of any notice of cancellation coming from Ms.****** within the ten-day timeframe, except prior to 2014, as required in the contract. In Ms.******'s complaint against Timeshares By Owner, she claims that the representatives selling her the marketing programs said that her timeshare could sell quickly, she was assured that she never had to purchase additional marketing, and that the fees covered enrollment, advertising, and showcasing-- and also rentals through RCI (as a specific RCI points ad was created for all the RCI banked time and points that she had). She further claims that the representatives that sold her additional marketing did nothing to sell her timeshares. In response, it is true that her timeshare could sell quickly or not necessarily sell at all, as it is marketing that she purchased. We guarantee to market timeshares and we are very good at it transmitting millions in offers every month and successfully moving timeshares all the time. The fees covered exactly what she was informed and a client never has to pay for any additional marketing. We have multiple programs that we sell and nothing is required. If a client is informed that they must purchase a program, that would be wrong. She was never told that she had to purchase another program, but obviously any additional program provides more exposure for the possibility of a sale or rent of their timeshare. The representative sells the marketing program; the marketing is through the internet and that generates offers, which are then presented by the Concierge Department. There have been at least 112 offers presented to Ms.****** from between 2015 through the most recent one on November 10, 2022. I'm sorry if none of them have worked out yet. We have many clients that have generated thousands in rentals through our advertising programs. It does appear to me that with that many offers, it is only a matter of time before successful transactions take place. It is true that we do receive rental offers much more often than sale offers (all contracts purchased by Ms.****** were rental contracts with the sale added at no additional cost). Renters have been known to become buyers, and we have received multiple positive reviews based on the services we have provided. Timeshares By Owner has been in business for 24 years helping clients rent and/or sell their timeshares. We generate millions in transmitted offers monthly, and our fully staffed Concierge Department closes on transactions all the time (sometimes up to five in one day). Our guarantee is to market a client's timeshare, and Timeshares By Owner has absolutely provided the services that we say we do, and we have been marketing as we said we would. Again, our guarantee is to market a client's timeshare and that is exactly what we have been doing. Once there is an offer, it comes from a representative of our Concierge Department and they will work with the client from offer to completion, be it rental or sale. We have also advertised in the USA Today as well as major city newspapers, billboards, TV ************************************************, direct mail marketing, internet, and other forms of media. We also attend trade shows, and we digitally distribute the Timeshare Trader and ********** magazines on a monthly basis. We do seasonal showcases that are digitally marketed and we send out email blasts directly to potential renters and buyers. We also sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998. Just based on the fact that we have been marketing Ms.******'s timeshare as contracted, there is no entitlement to any refund. To hopefully resolve matters, I will provide additional marketing for Ms.****** at no cost by placing her into our next edition of the ********** program and the Showcase Marketing programs. If Ms.****** ever has any questions or concerns regarding her marketing, she should not hesitate to contact our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. As an ***** member, she also has exclusive access to our ***** line at (844) 70ELITE or (844) 703-5483. Or, Ms.****** may feel free to contact me at ***************************** Consumer Response /* (3000, 7, 2022/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Penny N***** informed me that I would never have to pay additional money for my timeshare to sell. She never sold it and then Tracy S****** calls me in three months and tells me that in order to sell my time share it will cost me and additional $2950.00 USD. Again feeling that I have already invested a large sum of money I felt like I had to invest more to get a sale. Tracy also implied that she had a buyer lined up. She said"it would be illegal for me to tell you that I have a buyer lined up". That implied that she has a buyer lined up for my property. She also informed me that I would never have to pay any additional money that all closing costs are paid by the purchaser. She also told me that she would mail out the contract to me. I have never received it and have asked her for it 4 or 5 times. I also emailed client services and asked for my contract and have never got it. If this company cannot even follow through with a simple request of sending out a contract how is it that they can promise to sell anything? I have been with Timeshares by owner for several years and they have done nothing to sell my property. All the promises of getting a fast sale are all lies and false representation of the company. Selling would be the best solution but in the mean time Kevin should be providing all the extra marketing at no cost until my properties sell. That's what I was promised in the first place. The ***** phone numbers are never answered, I have to leave a voice mail and very few calls are ever returned. This company pays lip service to clients and then the only time they call is to ask for more money. I want my properties sold just like I was promised they would be. Sell my properties or send me a refund. Selling would be the best out come. And please no more phone calls asking for more money I will not be giving you any more money ever!!! Sell my properties like I was promised and that will end your commitment to me. All the rental offers through RCI have never amounted to a rental. There is always a lame excuse when I get a reply, if I get a reply. So again all lies and just another way to instill false hope,this company should be held accountable for their promises. Bottom line I want my timeshare sold as soon as possible. With no more phone calls asking for more money. I want continued advertising in the ********** program and the Showcase Marketing programs until my properties sell, at no additional cost to me at any time for any reason. Business Response /* (4000, 9, 2022/11/28) */ To Whom It May Concern, In response to the rebuttal sent by *************, I'm sorry if Ms.****** does not accept my response, but I stand behind what I said. It is true that Ms.****** never had to purchase additional marketing and just because different representatives of our company sold her additional marketing or tried to sell her more marketing, additional marketing never was required or had to be purchased. Refusing to buy more advertising never meant we would stop the advertising originally purchased (website advertising), as long as it was renewed on a regular basis. Never do we have a buyer lined and nothing stated implies that in any way. In fact, in the quality control call conducted after the purchase, it is specifically stated to the client that we do not have a buyer lined up to purchase a client's timeshare. As for the contracts, I will get them sent out to the client separately, but Ms.****** signed the contracts in order to the purchase the marketing and was able to keep the contracts and print them off at the time of purchase. We could not process the fees for marketing without her signature on the contracts. Also, we never promised the sale or rent of the Ms.******'s timeshare; what we promised was to market the timeshare and indicated that we have been successful at doing just that with millions in offers. That still happens to this date and will continue to happen. As for more contacts to sell marketing, I've already said that will not happen henceforth, based on the fact that Ms.****** has been placed on the "do not solicit" list. Finally, I provided additional marketing at no cost, but that does not mean the same costly marketing programs will be provided time and time again, but if Ms.****** does not sell her timeshare after the next program, it is provided again at no cost and I'll be happy to do it again and again. Ms.****** only needs to notify me via email that she wants to run the Showcase program again and I'll be happy to do that. Kevin W**** Vice-President, Timeshares By Owner Ph: ******************* Consumer Response /* (2000, 11, 2022/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Apparently this company is not much more than a scam. I will have to accept the fact that they will continue to market my properties. I will be emailing him constantly to make sure I have continued advertising. I will also be checking the ********** and Showcase Marketing programs. However I am not completely satisfied with this resolution, at least a partial refund would be better. But this company seems to lie and scam and tell half truths.
Initial Complaint
Date:11/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January, 2022 I was contacted by a salesperson from Timeshares by Owner about selling/renting my Wyndham timeshare. I was interested in selling but was convinced to try to rent while my ownership was marketed for sale. I was skeptical because they asked for money up front rather than taking a commission of any rental/sale (like*******), which would better align our interests and motivate them to rent/sell my ownership. To help ensure I was not being scammed, I asked for a guarantee to at least get my initial fee of $1,745 back in rental income within six months. My contract states, "Owner will have offer within 6 months equal or greater to marketing fee or marketing fee to be refunded - $2400 per 100,000 points available for rent." This ensured I would get a legitimate offer for the specified amount to cover my marketing fee within six months or that fee would be refunded. The initial quality control person would not sign off on that guarantee so I had to get approval directly from Kevin W****, VP. I received numerous rental inquiries but none of them were equal to or greater than the amount promised in my contract and none actually materialized into a rental offer. I responded to dozens of inquiries stating we had availability and were eager to rent, but then never heard back with an offer, which causes me to question the legitimacy of the inquiries to begin with. Having had zero rentals for six months, I reached out to the VP Mr. W**** in July to ask about the guarantee and refund and he has continually ignored my requests. For almost four months he has failed to return any of my phone calls and his only response over email was that it's not his concern and he has others beneath him who will help me, although all of them have told me only he can resolve this since he was the one who approved the contract to begin with. Having had no resolution to my issue for several months, I am now hoping the BBB can help me simply receive what I was promised in my contract.
Business Response
Date: 01/04/2023
Business Response /* (1000, 5, 2022/11/10) */ Contact Name and Title: Kevin W****, VP Contact Phone: 888-707-8463 X321 Contact Email: kw****@timesharesbyowner.com I have already provided a response to Mr. ********* in a response that took place a few days earlier than the receipt of his BBB complaint. It consisted of the following: "When you purchased our marketing program on January 12, 2022, you paid a marketing fee in the amount of $1749 to advertise your one-million plus points on our website and in our walk-in offices. Since you first purchased marketing through us, there have been at least 100 offers presented to you from our Concierge Department. The first offer took place on February 22, 2022 with an offer of $800 for a rental in Las Vegas. A subsequent offer took place on February 23 with a $2000 offer for week in south Florida. An offer on February 25 was for $2500 in the Myrtle Beach area. Offer after offer since that date have been in the range of $1000 to $3500 depending on location and points usage. All rental requests presented have been geographically in locations that you would be able to find Club Wyndham resort properties. It does not appear that you have thus far been successful at renting out any of your points through our services, which I have difficulty understanding, especially considering the fact that you have well over one-million points of availability. We have clients much like you that have over one-million Club Wyndham points that have successfully rented out their timeshare time and time again. One particular client has earned over $40,000 in offers by renting out his Club Wyndham points over the last three years. Clients that are the most successful are those that are the most flexible in regard to rental pricing. In your correspondence, you have indicated that you are entitled to a refund based on the fact that there was an addendum to your contract that indicated that you would you would receive $2400 in a rental fee for 100,000 points usage within a six month timeframe. On your contract in the original Owner's Profile, it stated that the "Owner will have offer within 6 months of equal or greater to marketing fee or marketing fee to be refunded - $2400 per 100,000 points available for rent." The way that I view the verbiage is that within six months of your initial advertising, we need to provide you with an offer of at least $1749 within the first six months. Just based on what was offered in rental fees on February 23 and February 25 (shown above), we certainly exceeded that expectation. As for $2400 per 100,000 points, that is simply information that would be written into the profile as a basis for ov***ll pricing, but all prices are open to negotiation--and 100,000 points is not a points configuration that Club Wyndham ever utilizes (gen***lly there's 77,000, 87,000, 121,000, 154,000, 210,000, etc). Certainly rental prices offered at any rate higher than the marketing fee paid meets the minimum criteria of the agreement. Ov***ll, there have been over 100 offers presented in all and at least 70 in the timeframe of the first six months. Just having success with a small percentage of the offers presented could have proven to be very lucrative if you had been perhaps a little flexible in the rental pricing. Based on the offers presented by our Concierge Department, the criteria of "offer within 6 months of equal or greater to marketing fee" has been met. In addition to the one ad that was included in your marketing fee, I did create a second ad for you to give your marketing more exposure. Ad #****** advertising your 1,105,000 points is your first ad. Ad #****** was an ad that was created to market the Wyndham Club Access Wyndham Destinations Points advertising over one-million points. Ad ******* was created later for more exposure to advertise your points under Club Wyndham Grand Desert. To locate your active marketing on our website, just go to www.timesharesbyowner.com and once on the site, at the top of the opening page, you will see a blank bar underneath verbiage that says "Search 1000s of Timeshares for Rent or Sale." Just enter ******, click "search" and your ad will pop up. Then click "View Details" and a close-up of your ad will appear. It is exactly the same process for ad *******. If you ever need an update or want to make changes to your marketing, do not hesitate to contact our fully staffed Client Services Dept at toll-free ********************************* Our Concierge Department that provides offers and works with you can always be reached at toll-free **************. As an ***** member, you also have exclusive access to our ***** line at *******************************. Finally, I have placed you on the "do not solicit" list, so that you are not contacted again to purchase more marketing." I stand behind my response to the complaint; however, Mr. ********* did not agree with my response based on the fact that his meaning of "offer" apparently does not match mine-- that from his Oxford dictionary meaning of the word. When I review the Merriam-Webster version, there are any number of meanings for offer that meet the criteria of the offer we utilize in our policies. Mr. ********* was presented with multiple offers of which some met the criteria that was added to Mr. *********'s guarantee. Timeshares by Owner has a guarantee to market a client's timeshare and that is essentially the only guarantee we have. If we have possibly not changed a rent or sale price, not immediately returned a call, or not provided an update, I apologize if indeed that has happened, but that does not in any way entitle someone to a refund. We advertise as contracted, provide "offers" as received and it is for whatever offer we receive no matter what may be the listed price. Obviously Mr. ********* is aware of that, just based on the various offers that he has received. Again, there is no entitlement to any refund. Mr. *********'s marketing has been effective and he has received numerous offers to date-- and I am sure, he will continue to do so. Kevin A. W****, VP/ Consumer Analyst, Timeshares By Owner Ph: (888) 707-8463 X321 Consumer Response /* (3000, 7, 2022/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. W****'s response is very disappointing. We could certainly quibble over definitions of the term "offer," so perhaps it's best to let a court of law decide what an appropriate legal definition is. What is more important, however, is the intent for which the guarantee in my contract was made. As I mentioned in my first complaint, when I was speaking with the salesperson, Alex V***, I was extremely skeptical regarding the procedures for Timeshares by Owner (TBO) and doubted I would earn my marketing fee back in rental income. We agreed upon a guarantee to ease my fears and as a way for them to stand by their service, which I understand was out of the norm for TBO. In fact, it was so exceptional the first manager, Ms. L****-L****, would not approve the guaranteed contract during the QA process and referred me back to Mr. W****. I then had a direct conversation with Mr. W**** who was fully aware of my concerns and knew the purpose and intent of the guarantee, which was to ensure I received my marketing fee back in the form of rental revenue within six months or it would be returned to me. His most recent interpretation that it was simply to receive an "offer" in that time is contrary to our previous discussions and understanding. If the language in the contract was intentionally worded to be ambiguous or to not reflect our agreement, then that is considered fraud and could result in criminal consequences. I believe the phone conversations between Mr. V***, Ms. L****-L****, and Mr. W**** and myself are all recorded, so perhaps we need to review those to remind Mr. W**** of the purpose and intent of the guarantee in hopes he will honor it. Another inaccuracy from Mr. W**** is the mention of the expectation of $2,400 for 100,000 points, which was in no way intended to be, "simply information that would be written into the profile as a basis for ov***ll pricing." That number was provided to me by Mr. V*** as a reasonable expectation for what TBO could provide and was specifically included to guarantee the minimum "offers" that would qualify under the guarantee. While it is true I received many "inquiries" from potential vacationers, none of them qualified based on the revenue AND cost to me to ensure I receive the amount of my marketing fee. Mr. W**** simply stating I received an "offer" of $1,000 or $2,000 is only part of the equation, since the cost to me is what actually determines the amount of income I would receive to cover my costs. None of the inquiries I received from January until now have met the criteria guaranteed in the contract of $2,400 for 100,000 points. However, I responded dozens of times positively with availability and a willingness to satisfy the budget requirements of the apparent vacationers and NEVER heard anything about them again, which hardly qualifies as a valid and binding offer. If I'm presented with an opportunity and accept yet never hear back, how can they possibly consider that a valid offer? Only one time did we actually ever make it to the Docusign contract stage, which constitutes an actual "offer," and that was for $350 at a cost to me of $342, which I agreed to simply to try to have at least one successful transaction. Unfortunately, even that fell through. Even though none of the inquiries individually satisfied what I was told to expect during the sales process, I was willing to accept less in hopes the aggregate of multiple successful transactions would help me earn my marketing fee back. I have yet to earn a single penny from my relationship with TBO and Mr. W****'s apparent surprise that is the case sounds disingenuous, since he is fully aware of the normal op***tions and int***ctions with owners. In addition, there was a stretch of approximately three months when I never received any communication or inquiries from TBO, so it's disappointing to hear how Mr. W**** can feel satisfied with what they've done since January to fulfill the expectations I was told during the sales process. Mr. V*** was the one who told me to expect a sales price of $.23 per point, and a rental value of $2,400 per 100,000 points, which is why that's included in the guarantee in the contract, and I am simply trying to hold them to the expectations they set, which was the entire purpose and intent of the language included in my contract. Mr. W****, Ms. L****-L****, Mr. V***, and every other TBO employee with whom I've come in contact are aware of those expectations, and since they have yet to follow through with any of the promises I was made, I believe I am entitled to a full refund of my marketing fee immediately. If I were cynical and thought the worst of those involved, I could see how I was just given promises and expectations detached from reality to get me to pay Timeshares by Owner money, even though they know those promises were unlikely to be fulfilled, and now they are going back on their word. If they were truly concerned about helping customers like me be successful renting their timeshares, then I would think the complete and utter failure in that regard would motivate them to make things right, stand by their service, and refund my money when they are unable to live up to the promises they made. If Mr. W**** and TBO were only concerned about scamming me out of my marketing fee, then I would expect them act exactly as they are acting. I truly hope I am wrong in this regard and am only asking them to honor what they promised me for failing to provide me with any rental income since January. Business Response /* (4000, 9, 2022/12/01) */ To Whom It May Concern, I and/or representatives of the Client Services Department, have discussed all of the issues of concern by****** ********* in regard to his complaint against Timeshares By Owner. I'm sorry that he finds my response disappointing, which I only assume is because I do not agree with him that he is entitled to a full refund of his marketing fee. I see that there is a tacit threat that he will pursue legal action if we do not issue a full refund. He further states that we did not meet the guarantee that was provided to him from us. I'm sorry that he feels that way, but I do believe that I more than adequately responded to all of the issues that he presented in the first complaint that he filed, and I wholeheartedly believe that we provided the services as contracted--and actually went beyond those services. Dear Ms. Yes the agreement that was provided to Mr. ********* from Timeshares by Owner did go beyond any type of guarantee that Timeshares by Owner will ever provide. Our guarantee is to advertise a client's timeshare for rent through rental contracts and we add on the sale price at no additional price. In reference to what is allegedly my interpretation that Mr. ********* describes, I do not believe that there is an interpretation at all, as it actually clearcut in my opinion. The contract that he signed had an addendum that states as follows: "Owner will have offer within 6 months equal or greater to marketing fee or marketing fee to be refunded-- $2400 per 100,000 points." We certainly met that criteria. We had actually provided an offer that met the criteria of at least $1749 (Mr. *********'s marketing fee) on February 23 (a $2000 offer) and 25 (a $2500 offer) respectively. The addendum to the contract signed by Mr. ********* referenced an offer and did not mean that it had to be a successful rent. And certainly we have tried and continue to provide offers as recently as Nov 29. Club Wyndham resorts are popular properties and we close on rents all the time with clients that own such properties. Why it has not worked out for Mr. *********, I do not know, but most such clients are very flexible. As for the $2400 per 100,000 points, that's something in the profile that cannot be determined and Club Wyndham does not ever utilize a configuration of 100,000 points-- and none of it has to do with whatever expenses Mr. ********* may have associated with the rent. It is based on the actual agreed upon rental fee-- and that is what would be provided to Mr. ********* via check from Timeshares By Owner. We go through this process repeatedly with a great deal of success. If Mr. ********* wants to be technical, an offer above $2400 would meet that criteria, except that it will always vary as to how many points may be utilized (again there is no 100,000 point usage for a Club Wyndham). Mr. *********, at latest count has received 105 offers since January 13, 2022. In the first six months from January 13 to June 13, there were 63 offers. That's 8 to 13 offers a month. Mr. ********* is a Club Wyndham owner and should understand Wyndham resorts and how their points work; and there is nothing ambiguous about our contract. Just because Mr. ********* believes it is ambiguous does not mean that it is. How any of this can be determined as fraud does not register with me, nor could it result in criminal consequences. Mr. *********'s signature on a contract was not forced by any means and quality control calls were conducted of which he acknowledged his understanding of our services. I conducted a quality control call, and if the quality control failed, I would have ensured that a refund was issued Finally, our guarantee is to advertise a client's timeshare and that is exactly what we have been doing and continue to do. We have tremendous success, but we provide no guarantees beyond the marketing that we provide. Again, there was an additional guarantee given to Mr. *********, but we met the criteria of that guarantee. I'm sorry if Mr. ********* feels differently, but we have lived up to our promises. In fact, additional marketing is being provided at no additional cost; i.e., the ***** Plus marketing program and the Winter Showcase, which provides two digital marketing magazines, a three-month program online and email blasts that are provided to those that have expressed interest in Club Wyndham resorts and points. For an update anytime, Mr. ********* can call our Client Services Department at toll-free*********************************. Our Concierge Department that provides offers can be reached at *************** and the exclusive ***** line can be reached at ******************************. Kevin W****, Vice-President/ Consumer Analyst, Timeshares By Owner
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Initial transaction with Time Shares By Owner was on 10/4/2021 for an initial payment of $1485 supposedly for putting my time share in their system and setting up for Rent or sale. Then 12/7/2021 there was another payment of $1998 supposedly for putting my time share in a different market area. March 18, 2022 received a call from a different "department" for a supposedly different "service" that would provide more advertising exposure so I fell for that one too to the tune of $2100. Then July 18, 2022, I received another call from another "department" that supposedly deals more with sales rather than rental so I stupidly forked over another $2100. Am now into this for a total of $8581. Now I received another call yesterday, October 12, 2022, from supposedly yet another "department" (this time something to do with Market Trader) and now they want another $3598. But the funny thing is about this latest call, I received an email on 12/31/2021 that said "We are pleased to welcome you to be part of our diverse Timeshare Trader Magazine". They have forwarded offers to "rent" for ridiculously small sums which were not worth my time and effort because they DO NOTHING on the paperwork even for a rental. The time share owner has to do all the legwork that includes calling the resort, verifying the availability, making the reservation, etc.. Their standard phone ploy for all this more money is "we're doing something additional" or "you'll get your money back at the closing because all these fees are added to the sales price" and they always start a conversation out by saying "We have good news, do you have a few minutes?" but it's always the same thing.. give us more money so we can can do "more" to close this deal. But adding all these "fees" only drives the sales price higher making it impossible to sell. My husband was right and I never should have done anything with this company. The "stupidity" stops here today. Don't make my mistakes. This is a total scam!!!
Business Response
Date: 11/14/2022
Business Response /* (1000, 5, 2022/10/19) */ Our records indicate that Ms.******** has been a client of Timeshares By Owner since October 4, 2021, having purchased marketing to advertise her *******'s Tortuga Club in the Cayman Islands. The first purchase was specifically for website/walk-in office advertising that remains active to this day with complete profiles and photos added for more prominence. Subsequent purchases took place on December 6, 2021, March 17, 2022 and July 15, 2022 to market the same timeshare in the Timeshare Trader, the ******************** Program (that included both the Timeshare Trader and ********** digital marketing magazines) and then the Showcase marketing program that included three months of the Summer Showcase and email blasts going out to those interested in the *******'s or something similar. All purchases require a signature on a contract before we can process the fees. Each of Ms.********' contracts were signed in advance of the purchase. Along with signed contracts, complete quality control call were conducted in which Ms.******** fully acknowledged her understanding of our marketing program and its terms and conditions. If there was a lack of understanding or acceptance in the quality control call, a full refund of the marketing fee would have been processed. In the contract, the ten-day cancellation timeframe was fully explained and there is no record of any notice of cancellation coming from Ms.******** within the ten-day timeframe as required in the contract. In Ms.********' complaint against Timeshares By Owner, she is requesting a refund and expresses concern over the fact that she has been repeatedly contacted to purchase more marketing-- and that she has actually purchased the marketing. She claims that she has to do all the work for these additional programs and that the offers have not been worth her time. In response, we promise to provide all offers no matter what they are. There are multiple marketing programs that can be sold to a client, and each program is not required after the first one is purchased, which will always include website/walk-in office advertising. Beyond the website, programs include the Timeshare Trader, **********, and Showcase-- and all provide something different with additional exposure. As for working with the Concierge Department, they will handle the rental transaction, but because we are not part of the resort that is being advertised, we cannot set up the week. The client has to determine availability, which is done like they were using the resort themselves, only having a guest staying in their place and being paid a rental fee to do just that. The total agreed upon fee is provided to the client and we do this over and over again with numerous clients. We are very successful and have a great team that closes on rentals all the time. As for the resale of a timeshare, we do not do the closing, but we work with a closing company that does the work once a client comes to terms with a buyer. We of course will act as a liaison through the entire process. In fact, Ms.******** has received offers through our concierge department. Renters have been known to become buyers, and we have received multiple positive reviews based on the services we have provided. Timeshares By Owner has been in business for 24 years helping clients rent and/or sell their timeshares. We generate millions in transmitted offers monthly, and our fully staffed Concierge Department closes on transactions all the time (sometimes up to five in one day). Our guarantee is to market a client's timeshare, and Timeshares By Owner has absolutely provided the services that we say we do, and we have been marketing as we said we would. Again, our guarantee is to market a client's timeshare and that is exactly what we have been doing. Once there is an offer, it comes from a representative of our Concierge Department and they will work with the client from offer to completion, be it rental or sale. We have also advertised in the USA Today as well as major city newspapers, billboards, TV ************************************************, direct mail marketing, internet, and other forms of media. We also attend trade shows, and we digitally distribute the Timeshare Trader and ********** magazines on a monthly basis. We do seasonal showcases that are digitally marketed and we send out email blasts directly to potential renters and buyers. We also sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998. Just based on the fact that we have been marketing Ms.********' timeshare as contracted, there is no entitlement to any refund. To hopefully resolve matters, I will provide additional marketing for Ms.******** at no cost by placing her into our next edition of the ********** program and the Showcase Marketing programs. If Ms.******** ever has any questions or concerns regarding her marketing, she should not hesitate to contact our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. As an Elite member, she also has exclusive access to our Elite line at (844) 70ELITE or (844) 703-5483. Or, Ms.******** may feel free to contact me at [email protected]. Consumer Response /* (2000, 7, 2022/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I knew up front what they were going to say. My main purpose of filing the complaint was to get my experience out there so that other people could look at it and make a more informed choice than I did. As is typical, the business will always try to make the complainant be the one at fault. So their response was expected.
Initial Complaint
Date:08/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid tsbo $1990 to help sell my timeshare. I was told by a Richard he contacted vacationers after their interview with the resort. I was told a week ago by their customer service this was not the way they operated and what he promised was a total lie. I requested a refund and the credit card said after 6 months your screwed. So sellers beware this company is a total hoax and scam.
Business Response
Date: 09/16/2022
Business Response /* (1000, 5, 2022/09/01) */ To Whom It May Concern, I am in receipt of the recent complaint filed with your office by ***** *******. Our records indicate that Mr. ******* has been a client of Timeshares By Owner since May 27, 2010, having purchased marketing to advertise his Palace View Resort by Spinnaker in Branson. That advertising included website/walk-in office advertising as well as marketing in the Timeshare Trader digital marketing magazine. Subsequent purchases took place on June 8, 2011 and November 9, 2011, which included marketing for Club Wyndham smoky Mountains and another level of advertising for the Spinnaker property. The marketing that was purchased included website/walk-in office advertising and the****** **** program that included both the Timeshare Trader and****** **** marketing magazines. The most recent purchase on June 10, 2020 in the amount of $1990 was specifically for the Club Wyndham Smoky Mountains and a generic ad for all the points listed under Wyndham Club Access Wyndham Destinations Points. All purchases required a signature on a contract and all the contracts were signed in advance of the purchases. Along with the contracts, a complete quality control call was conducted right after the purchase to ensure that Mr. ******* fully understood our marketing program and our terms and conditions. In the contract, the ten-day cancellation timeframe was fully explained and in both the contract and quality control calls, the marketing program was fully explained and had to be acknowledged as being understood. There is no record of any notice of cancellation coming from Mr. ******* within the ten-day cancellation timeframe for any one of the marketing purchases. In Mr. *******'s complaint against Timeshares By Owner, he claims that the representative that sold him our services had promised that he contacted vacationers after their interview with the resort. In response, some of our clients interested in buying timeshare and/or renting timeshare have indeed visited resorts and have toured such properties with the possibility of purchasing. Buyers have often been through such tours and will look at Timeshares by Owner as a possibility for purchasing the same timeshare they have toured at a much lower price. It does not mean that such a client will buy Mr. *******'s timeshare. Many renters, and we rent a lot of timeshares through our services, do end up becoming buyers. They rent the timeshare; they like it and then buy it at a much lower price than at the resort itself. The last program we sell is the Showcase Marketing, which is three-month program of digital marketing and email blasts going out to clients that have expressed interest in timeshares that meet the criteria of the client purchasing the marketing. That is the program that Mr. ******* purchased last. Of course we inform people, as we did with Mr. *******, how successful we are, generating more than $10 million in offers on almost a monthly basis and closing on transactions all the time. Of course not everyone finds immediate success, nor do they necessarily receive exactly the amount of the rental or sale price listed. Timeshares By Owner has been in business for 24 years helping clients rent and/or sell their timeshares. We are maintaining a high rating with the BBB, we generate millions in transmitted offers monthly, and our fully staffed Concierge Department closes on transactions all the time (sometimes up to five in one day). Timeshares By Owner has absolutely provided the services that we say we do, and we have been marketing as we said we would. We cannot and will not guarantee a sale or rent within any certain timeframe or for any certain amount. Our guarantee is to market a client's timeshare and that is exactly what we have been doing. Once there is an offer, it comes from a representative of our Concierge Department and they will work with the client from offer to completion, be it rental or sale. We have also advertised in the USA Today as well as major city newspapers, billboards, TV (***********************************************, direct mail marketing, internet, and other forms of media. We also attend trade shows, and we now digitally distribute the Timeshare Trader and****** **** magazines on a monthly basis. We do seasonal showcases that are sent out in email blasts directly to potential renters and buyers, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998. Just based on the fact that we have been marketing Mr. *******'s timeshare as contracted, there is no entitlement to any refund. To hopefully resolve matters, I will provide additional marketing for Mr. ******* into our next editions of the****** **** program and the Showcase Marketing program. If Mr. ******* has any questions, he should not hesitate to contact our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. Or, contact me at [email protected]. Yours Truly, Kevin A. W**** Consumer Analyst/ VP, Timeshares By Owner... Ph: (888) 707-8463 X321
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid them $1700 eat in September of 2021 to help me sell my time share. They said the market was so hot and it will sell right away. Approximately every three months someone front the office insisting I need to pay more money to get this sale done. I was approached in January and the asked for $4500 more. I was approached today and said in order to sell this I need to send them $1500 more. I have seen no progress in this sale. They had promised me rentals but have seen nothing. I would like to get my initial fee back and end this relationship.
Business Response
Date: 09/01/2022
Business Response /* (1000, 5, 2022/08/12) */ Contact Name and Title: Kevin W**** Contact Phone: (888) 707-8463 Contact Email: [email protected] To Whom it May Concern, ************* together with *************** originally purchased marketing on June 8, 2019. The marketing purchase was specifically for website/walk-in office advertising to market the Holiday Inn Club Vacations Villages Resort located in Flint, Texas. The marketing remains active and is currently renewed through June of 2025. Ms. ******* and Mr. ******** subsequently purchased marketing on September 15, 2021 to advertise their same timeshare in our Autumn Showcase marketing program that included three months of digital marketing and email blasts going out to those interested in their timeshare or something like it. Before we could accept the advertising fees for either one of the marketing programs, Ms. ******* had to sign the contracts in advance of the fees being processed, which indicated that we were advertising her timeshare for both sale and/or rent. Right after each one of the marketing purchases, we conducted a quality control call in which it was acknowledged that the client fully understood the services that we provide. This included the fact that they paid for marketing, but that we could not guarantee what price would be received for either the sale or rent of the timeshare or when any offers might take place. They were informed that as soon as there was an offer, either one of them would be contacted by our Concierge Department, and whomever contacted them from the Concierge Department would work with him from offer to completion, be it a rental or sale offer. In fact, we close on rentals all the time and we often generate more than $10 million in offers on a monthly basis. Thus far, Ms. ******* and Mr. ******** have received two offers on their timeshare according to our records. The first offer took place on October 18, 2019 and the second offer took place on January 26, 2021. While those two offers apparently did not work out, it does not mean that future offers will not be successful. Based on the fact that we have been marketing Ms. *******' timeshare as contracted, there is no entitlement to any refund; however, I will provide additional marketing at no cost that includes both the Elite Plus and Showcase programs to see if we cannot get more offers. I will even work with the Concierge Department specifically to see if we cannot generate some offers. Ms. ******* and Mr. ******** have also been placed on the "do not solicit" list, so that they will not be contacted again to purchase any additional marketing. Kevin A. W**** VP/ Consumer Analyst, Timeshares By Owner Consumer Response /* (3000, 7, 2022/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Interesting, I was contacted on August 12th. They promised me if I pay $800 more they will never ask for more money. I said I was happy to engage in that deal. They said they would put it in writing! It all sounded wonderful. I said send this "writing" over and I will have my lawyer review and I will proceed. They would not let me see any type of contract before they had my credit card number. I was uncomfortable proceeding with out my lawyer's approval. The sales person got off the phone very quickly when I said I could not give her my credit card number. They were once again pressing for more money with no action behind their claims. Also, I am not aware of any offers ever being made. I would gladly accept any offers. All calls begin with the request for more money before they can proceed with the marketing of the time share. Business Response /* (4000, 9, 2022/08/19) */ To Whom It May Concern: In response to the rebuttal filed by *************, I'm sorry that my response is not acceptable, but I stand behind what I stated. First of all, any marketing purchase that a client purchases never means that they have to purchase anything additional. Our marketing consists of website/walk-in office advertising, which will always remain active, as long as it is renewed at the end of the six-month contract periods. Other marketing includes the Timeshare Trader digital marketing magazine, the Elite Plus program that includes both a Timeshare Trader and Elite Plus magazines, the Showcase that is a three-month seasonal digital marketing that also includes email blasts. Again, no one has to purchase additional marketing. I have actually placed Ms. ******* on the "do not solicit" list, so that she is not contacted again to purchase additional marketing. As for seeing a contract in advance, that should never be a problem-- and we do not accept payment on any marketing fees until a contract is signed in advance. As for offers, we maintain notes on all offers provided and indeed they did take place. The offer that took place on Oct. 18, 2019, consisted of the following and was provided by Peter H******* in our Concierge Dept-- "Transmitted Rental Offer ID:****** Rental Offer: RENTAL OFFER MYRTLE BEACH CHECKING IN ON JULY 18, 2020 FOR ONE WEEK. REQUIRES A TWO BEDROOM UNIT FOR SIX GUESTS. BUDGET $1300 Please furnish any & all additional fees charged by resort upon check-in. VID # ***** REQ #****** MYRTLE BEACH SC INQ: KELLY O._____________ACCT"... The offer that took place on Jan 26, 2021 consisted of the following: "Transmitted Rental Offer ID: 35604 01/25/2021 - Assigned to Gigi by Shelby F****, TX February 13th to February 16th 2021 Needs accommodations for 2 Adults who require a One-bedroom unit Budget $400-550"-- and was presented by Gigi B***** in our Concierge Dept. The most recent offer that took place was on Aug 12 and consisted of: "Transmitted Rental Offer ID: ***** LOOKING FOR A RESORT IN GATLINBURG OR PIGEON FORGE, TENNESSEE CHECKING IN ON SEPTEMBER 15, 2022 FOR FOUR NIGHTS. REQUIRES A TWO BEDROOM UNIT FOR FOUR GUESTS. BUDGET UNDER $1000 VID****** REQ ***** GATLINBURG OR PIGEON FORGE, INQ-SHONA P. ACCOUNT MANAGER-PETER & GIGI *********** Our Concierge Department is very good at what it does and we close on rentals all the time. As for a sale, as soon as you come to terms with a buyer, we have someone that will specifically work with you on the closing of your timeshare. We do not do the closing; we generally work with a company known as Resort Closings to handle the closing, but we will work as liaison through that process. As stated previously, I will provide additional marketing at no additional cost and I am working with the Concierge Dept to see if we can generate some offers on your timeshare. Kevin A. W**** Consumer Analyst/ VP Timeshares By Owner Ph: (888) 707-8463 X321
Initial Complaint
Date:07/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted the company to help sell our Hilton timeshare over six months ago. They charged me $1,485 to market the property. I have received no offers. The only correspondence received has been to up sell me to their platinum showcase for an additional $3,500. This company is a complete scam and should not be allowed to steal money from more people.
Business Response
Date: 08/24/2022
Business Response /* (1000, 5, 2022/07/29) */ To Whom it May Concern, ******* ********* originally purchased marketing on January 21, 2022. The marketing purchase included both website/walk-in office and the Timeshare trader digital marketing magazine. Before we could accept the advertising fee in the amount of $1498, Mr. ********* had to sign the contract, which indicated that we were advertising his Hilton Grand Vacations Club at Tuscany Village in Orlando for both a sale and rental price. Right after the marketing purchase, we conducted a quality control call in which he acknowledged his understanding of the services that we provide, which included the fact that he paid for marketing, but that we could not guarantee what price he would receive for either the sale or rent of his timeshare or when he would receive any offers. He was informed that as soon as there was an offer, he would be contacted by our Concierge Department, and whomever contacted him would work with him from offer to completion, be it a rental or sale offer. In fact we close on rentals all the time and we do often generate more than $10 million in offers on a monthly basis. While Mr. ********* has not yet received an offer, it does not mean that he will not. There is not any entitlement to any refund based on the fact that we have been advertising his timeshare as contracted and promised; however, I will provide additional marketing at no additional cost that includes both the Elite plus and Showcase programs to see if we cannot get him some offers. Mr. ********* is also placed on the "do not solicit" list, so that he will not be contacted again to purchase any additional marketing. Yours Truly, Kevin A. W****, VP, Timeshares By Owner Ph: (888) 707-8463 X321 Consumer Response /* (3000, 7, 2022/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same cookie cutter response given to the other 50+ complaints on the BBB website. Further evidence to prove what a scam operation this company is running . I want my money back! Business Response /* (4000, 9, 2022/08/02) */ To Whom It May Concern, I respond to each and every consumer complaint individually, and I state the facts as I know them. It is not a cookie cutter response by any means. It is responding specifically to what happens to be issues within ******* *********'s complaint. What we did was provide the marketing services that were contracted by Mr. *********. He signed a contract in advance of the purchase, we conducted a quality control call in which he acknowledged his understanding of the services that we provide. We cannot guarantee a timeframe that a timeshare will rent or sell or what price will be received. He purchased marketing and that is exactly what we provided-- ad we have a record of tremendous success. I have said that I will provide additional marketing at no extra cost, and I will work with the Concierge Dept in finding offers for Mr. ********* that meet the criteria of his timeshare We provided the marketing; I am even taking the marketing a step further. The services we promised and contracted have been provided and will continue to be provided; therefore, there is no entitlement to any refund. Sincerely, Kevin A. W****, VP/Consumer Analyst, Timeshares By Owner-- Ph: (888) 707-8463 X321
Initial Complaint
Date:06/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They gave me a call a few months ago offering me the possibility to rent my time share and to collect money of rental within weeks. I never received in months no call or any person interested in renting anything. It was just a scam. They called me and made a million promises and never gave me a single call. Just took my money away.
Business Response
Date: 08/08/2022
Business Response /* (1000, 5, 2022/06/23) */ Contact Name and Title: Kevin W**** Contact Phone: (888) 707-8463 Contact Email: [email protected] To Whom It May Concern, In response to the complaint filed by **************, she has been a client of Timeshares By Owner since May 13, 2022, when she purchased marketing in the amount of $499 to advertise her Westgate Vacation Villas timeshare on our website and in our walk-in offices. Through our advertising, Ms. ******* has received two offers on her timeshare both taking place on June 15. Apparently the offers did not work out, but as was understood when she purchased our marketing, we cannot guarantee when offers will take place, whether or not they will be successful, and what the offer amounts might be whether rental or sale offers. Before we could accept Ms. *******'s marketing fee, she had to sign the contract that was sent to her via email with an electronic signature. In the contract, it indicates that we cannot guarantee a timeframe that her timeshare will rent or sell and when offers will take place. Included in the contract is contact information for Client Services and the Concierge Department that provides offers. Also detailed was the cancellation policy in which it states that there is a ten-day cancellation policy. Our guarantee is the fact that we promise to market a client's timeshare, which is exactly what we have been doing and continue to do for Ms. *******. In reference to contact, our records indicate that offers were presented with an email and phone call taking place, a quality control call was conducted right after Ms. *******'s purchase took place, which covers the policies of Timeshares By Owner and the fact that Ms. ******* acknowledged her understanding of our services (if she had not, a refund would have been processed). As a "by owner" company, it is the responsibility of the client to contact the corporate office client services department for any updates or questions, which was stated in the quality control call that took place and in the contract that was signed in advance of purchase. If we are not immediately available for a call, we certainly return all calls received by the Client Services Department and/or Concierge Department. Timeshares By Owner has been in business for over 24 years, which is longer than any other timeshare resale and rental company, and we generate over $5 million in transmitted offers monthly (often more than $10 million), and we close on rentals all the time. We generate multiple positive reviews through several sites and have been maintaining an "A+" rating with the BBB. While there has not been a successful offer as yet for Ms *******, it does not mean that there will not be one. In fact, Westgate properties are popular with offers and take place continuously. Based on the fact that we have been marketing Ms. *******'s timeshare as contracted and promised, there is no entitlement to a refund, and a refund will not be issued. Our contact info is as follows; and all toll-free at (888) 707-8463, (888) 402-0280, and the Concierge Dept that provides offers can be reached at (888) 364-9212. Finally, I will work with the Concierge Dept to see if we cannot generate some offer for Ms. *******-- and once there is an offer, a representative of our Concierge Dept will work with Ms. ******* from offer to completion. Kevin W****, Vice-President Ph: (888) 707-8463 X321 Consumer Response /* (3000, 7, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I love this business, they were the one calling me telling they were a company that would guarantee renting and I would receive a call from then in the following days, something that never happened. I talked to a supervisor named Eric, and also another representative named Helena. I wrote all the informations because it sounded too good to be true, and Eric promised me and they told me I would be renting these units in the following days. I try to call the numbers they gave me, ******************************************** but you will have to wait for hours and nobody picks up the phone. I also tried to call the other two number they gave me ***************************** and the same thing happen. The most interesting thing, they kept calling me to offer the same promotion with a different price and they again guarantee your place will be rented. They are scammers and the only thing you will do is giving your money away. My client Identification number is *******, the number they gave me and I also have never been able to access anything. Like I said, I never received any email or any call from this company. It sounds just a SCAM. Business Response /* (4000, 9, 2022/06/30) */ In response to the rebuttal provided by **************, our records indicate that it was Elana J******* that sold our marketing services to******* ******* (no one by the name of Helena) on May 13, 2022. There was an Eric that worked at the Daytona Beach office at the time of the purchase. The marketing to advertise the Westgate Vacation Villas was for website and walk-in office advertising. As stated in my previous response, a quality control call was conducted after the purchase (which included a signed contract in advance of purchase). It was acknowledged in the quality control call that we were providing website advertising, that we could not guarantee what price would be received for the timeshare, and how long it would take to rent or sell the timeshare. Once there is an offer, be it rental or sale, a representative of our Concierge Dept would contact the client and work with the client from offer to completion. Indeed,******* ******* was contacted in regard to the quality control call and in regard to two offers that were presented on June 15. The telephone numbers that were provided in the Quality Control call and in the contract were (888) 402-0280 and (888) 707-8463, which are both Client Services telephone numbers at the corporate office. We have a dedicated client services team that responds to all calls and returns calls if not immediately available. If those numbers were called to a Client Services Representative, indeed the call would be returned. A Concierge Department telephone number was also provided, which is (888) 364-9212. The concierge dept will call when there is an offer on a client's timeshare. They will also send an email. If the client wants to locate their ad on our website, there are many ways to do that. The easiest way is to go to www.timesharesbyowner.com To locate the active advertising on our website, just go to our website and once on the site, at the top of the opening page, you will see a blank bar underneath verbiage that says "Search 1000s of Timeshares for Rent or Sale." Just enter ******, click "search" and the ad will pop up. Then click "View Details" and a close-up of the ad will appear. Based on the fact that we are maintaining an "A+" rating on the BBB site, we are responsive to our clients, maintain plenty of positive reviews see them on our website), and we generate millions of dollars in offers monthly, we are certainly not a scam and I resent the insinuation. Our guarantee is to market a client's timeshare and that is exactly what we are doing for ************** and will continue to do. I will even take the services a step further by providing the Elite Plus marketing program as well at no additional cost, which includes both the Timeshare Trader and Elite Plus digital marketing magazines. Again, and as stated previously, contact numbers are (888) 707-8463, (888) 402-0280, (888) 402-0280 and as an Elite Member because of the additional program at no cost, (844) 70ELITE or (844) 703-5483 can also be contacted. Kevin W***** VP, Timeshares By Owner Consumer Response /* (4200, 11, 2022/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont know why you guys lye so much. I wrote all the names and everybody I talked to. I also didnt sign any document online. The only thing I did was paying using my credit card. After I made the complaint on BBB I received a call from them for the first time. They had my email wrong, so the person had to send me again. Anyways, the only thing I am looking for is a refund because I lost all trust in this company. If you keep record of the conversations you can listen to it again and you will see I am telling the truth. One of my Core values is Integrity, something I learned in the military protecting this country for 12 years and paying all my bills and taxes. It is not fair a company coming to me with lies and telling me I did something I never did. I wrote all the informations and before I buy I asked the manager more than 10 times about what I was doing and he guaranteed I would be happy with the service and I would be making money, because the pandemic was over and a lot of people were looking for it and he also told me if I was interested in selling my time share, he could do it with another program. I kept receiving calls from Timeshare by Owner during the entire year but they didnt even know I had an account with them and keep trying to sell other products for me. I am not happy at all with everything.

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