Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in search of a hosting service that I could host my website on. I paid for multiple products from hosting.com and I have yet to be able to use any of them. They put you through grueling wait times for every activity and purchase because it has to be approved. But the wait time in 5-10 hours? sometimes more? And then I attempted to install the invision community and it has an error, which only they can fix, so now I am stuck for another 5-10 hours website down. Its absolutely ridiculous I have spent TO much money already trying to get my website up. Mind you I made the account with them almost a week ago! and I have been in waiting limbo since.

  Business Response

  Date: 02/13/2026

  Hello,

  Customer issue is now being resolved. He is giving us another chance to stay with us. We have issued a refund for the second package he ordered. Waiting for a confirmation on one of the domain he is willing to transfer or whether we should refund him as well.

  Regards,

  The team at hosting.com

  Customer Answer

  Date: 02/13/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:01/28/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hosting.com canceled my website and domain name saying I did not pay my yearly subscription. I tried many times to pay the subscription via the website. When speaking to someone on the phone in another country, they insisted that my bank must be the problem however they charged my bank 10 times causing a fraud and my card canceled. For seven days Ive been calling trying to make a payment asking to be transferred to someone in REMOVED. they refused, as a result I do not have a active website for my business. . hosting.com refuses to fix the issue playing the blame game.

  Business Response

  Date: 01/30/2026

  Hi REMOVEDand REMOVED,
  

  Thank you for reaching out and for the opportunity to respond.

  We have reviewed this matter and worked directly with the customer to investigate the reported payment issues and reach a resolution. 
  The related support ticket was opened on January 25, at which time our team requested payment confirmation to ensure the customer was only charged for her active services and to identify and refund any potential duplicate payments, if applicable.
  As part of our renewal process, payment attempts may be retried through the hosting.com Panel to help prevent unintended service interruptions caused by temporary payment issues. In this case, the renewal transactions did not complete successfully due to unusual activity being detected and subsequently blocked by the clients financial institution. Approval or release of these funds is handled by the financial institution once any required verification has been completed.
  
  Our support team and then Customer Advocacy worked with the customer throughout the open ticket to investigate the issue and assist with restoring services once payment was successfully processed. We also appreciated the opportunity to speak with the customer by phone on January 30, during which her concerns were reviewed in detail.
  We are pleased to confirm that the customers services have since been fully restored and successfully migrated to our latest server environment.
  
  We remain open to any additional feedback and are committed to providing ongoing assistance as needed. The support case remains open should further help be required.
  Thank you again for allowing us the opportunity to address and resolve these concerns.
  
  Kind regards,
  
  REMOVED
  Customer Advocacy 

• Initial Complaint

  Date:01/18/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the website built on REMOVED. I suspect that the hosting provider lacks any security protocols, and the data gets corrupted due to external attacks or server errors. When I reached out to the customer service, they refused to assist and asked me to restore the website myself, although I dont know which backup has the correct data before it got corrupted. I am not a developer, and asking the customers to do it themselves does not look professional. REMOVEDrefused to help or refund the money for corrupted work. I would say that this is not a good company. Request for a full refund, including the product damage.

  Business Response

  Date: 01/19/2026

  Dear BBB team, 

  Thank you for your email! 

  We reviewed the client's complaint and came to the following conclusion: We found in our records no related information to this client's email, name or phone number. In addition, the client mentions in the complaint several times the service provider REMOVED, which a completely different brand and service provider from hosting.com. Please note at the current moment no legal relation exists between hosting.com and Hostinger, such relation has not existed in the past as well. Could you please present any evidence for the relation between the complainant and hosting.com? Currently, we do not identify the complainant as a hosting.com client. 

  We remain at your disposal for further consideration. 

  Kind regards, 

  Dobrin 

• Initial Complaint

  Date:01/16/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many other complainants, I have had the unfortunate experience of being charged by this company fraudulently after requesting cancellation of services. They deliberately make the cancellation process difficult beyond reason, and refuse to help a customer cancel their services. I was told several times by a representative over the phone that he could not cancel my services directly and all he could do was refer me to the cancellation process. I had to call him out three times on the ridiculousness of that statement, pointing out that "can't" cancel my service directly is not the same as "won't" and made the argument that they are the company collecting my money and they are the company providing the service, so it makes zero logical sense that they can't cancel it - they just refuse to. Big difference. Suddenly, he was happy to put me on hold and process cancellation for me. Imagine that?! We went from going around in circles to suddenly being able to solve my problem and cancel services, once pressed. Like others here, I also incurred bank fees associated with the charges because I hadn't operated the business associated with my web domain in over a year when their charges hit my account, and I never expected any charges to come through. Hosting.com is a shady, underhanded business that does unethical things like lying to their customers so that they can take money from them. They should be shut down.

  Business Response

  Date: 01/20/2026

  Thank you for the opportunity to respond to this complaint.
  
  Hosting.com takes cancellation requests seriously and strongly disputes the claims that we engaged in fraudulent billing, deliberately obstructed cancellation, or refused to assist the customer.
  
  The complainant contacted our support team multiple times between June 9, 2025 and June 16, 2025 requesting cancellation of services. During this period our Billing and Support teams responded promptly and repeatedly, clearly explaining our standard cancellation procedure providing step-by-step written instructions for submitting cancellation requests through the client portal multiple times. The complainant was informed that, for account security and audit purposes, cancellation requests must normally be initiated by the account holder through the secure customer portal. This is a standard industry practice designed to prevent unauthorised cancellations.
  
  Despite expressing frustration with the process, the complainant was never refused cancellation. On the contrary, our staff continued to assist and clarify which services were active, which were already scheduled for cancellation, and which had already been canceled. We also received multiple successful cancellation requests on June 13th 2025 confirming that these instructions were accurate and the process was available. Although the customer initially declined to follow the outlined process in January, one of our senior team ultimately obtained the customers explicit consent via phone call to submit cancellations on their behalf in an effort to bridge the gap and expedite a solution
  
  All requested hosting services and domains were successfully submitted for cancellation, and the customer was clearly informed of the effective cancellation dates for each service. Domain renewals that had already been processed were explained as non-refundable, in accordance with our publicly available Billing & Refund Policy and Terms of Service, which the customer agreed to at signup. Charges applied to the account were the result of active services and domain renewals, some of which had already renewed prior to the completion of cancellation requests. Domain renewals are processed automatically prior to expiration to prevent loss of domain ownership, and this policy is clearly disclosed.
  
  Bank fees incurred by the complainant are outside of Hosting.coms control and were not the result of unauthorised or hidden charges.
  
  We respectfully submit that cancellation was never refused and instructions were clearly and repeatedly communicated. Services were canceled once proper authorisation or requests were completed, and all billing actions were consistent with agreed-upon terms.
  
  We regret that this customers experience was frustrating. However, the allegations made in this complaint do not accurately reflect the documented support interactions or the resolution provided.
  
  Kind regards,
  
  REMOVED. 
  Customer Advocacy Team Lead
  REMOVED
  

• Initial Complaint

  Date:11/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My hosting account with REMOVEDwas on auto-renew. I didn't realize. The account was up on Nov. 11. They took the $827 on Nov. 7. I said that i wanted the service cancelled. They said, "that's ok, you will be cancelled at the end of the 3 year cycle on Nov. 11, 2028." I REMOVED"No." I want it cancelled now on Nov. 8th.They totally IGNORED my response and sent asan email on Nov. 11th saying that I would be billed for a 3 year cycle and did the same on Nov. 13th. On Nov. 15th they tried to take the money again and put my account into verdraft plus a $48 Canadian NSF charge from my bank. They delibererately iognored my cancellation request and caused a second NSF charge by refusing to cancel.

  Business Response

  Date: 11/16/2025

  Thank you for the opportunity to address this complaint.

  We have reviewed the full history of the account, the renewal timeline, and all correspondence exchanged with the customer.
  First, we want to clarify that all hosting renewals at Hosting.com are processed automatically when a valid payment method is on file and the service has not been cancelled prior to the renewal date. This process is outlined in our Terms of Service, agreed to at purchase.
  
  What occurred on this account:
  - The customers hosting service was scheduled to renew on November 11, 2025.
  - As per our standard billing process, the renewal invoice was generated on September 25, and the automatic payment attempt occurred on November 7, using the REMOVEDaccount on file.
  - No cancellation request had been submitted before the automatic renewal attempt, so the charge was processed normally.

  - On November 8, after the renewal had already been processed, the customer contacted us requesting cancellation.
  - Our team responded and, following standard procedure, set the service to cancel at the end of the newly renewed term.
  - Our team members attempted to clarify the available options under our refund and cancellation policy, which includes the ability to escalate to Billing for review.
  

  Once the Billing Team reviewed the account, the service was fully cancelled, and a complete refund of the renewal charge was issued back to the customer.
  
  The NSF fee resulted from the customer's bank declining the renewal payment attempt. Because the renewal was processed automatically before any cancellation request was made, and because we do not have visibility or control over a customer's personal banking limits, this fee was not the result of an error or improper action by Hosting.com.
  

  However, once the matter was escalated, we refunded the full renewal amount in good faith to resolve the primary concern.

  Customer Answer

  Date: 11/16/2025

   
  Complaint: 24152153
  
  I am rejecting this response because: They DID NOT CANCEL the account as per my request on Nov. 8th. They were attempting to complete this billing for $827 US for a new three year hosting plan. So, they cancelled my account for three years in the future on Nov. 8th when I had said "I want the tranaction voided/cancelled and was discontinuing service NOW.  They blatantly IGNORED my cancellation request for the invoice they just processed, which was prior to my expiry date of Nov. 11th.  The next email they sent was on Nov. 11th to state that my account would be cancelled at end of the current billing cycle (attached), without mentioning that they meant Nov. 11, 2028 and that the account woulld be cancelled at that time. I had said void it NOW! By  ignoring my request and by sending an invoice through REMOVEDagain on Nov. 13th they caused me to be in overdraft  and a secomd REMOVEDcharge of $48 CDN from my bank. They did not finally cancel the account until Sunday. Nov. 16th, which is EIGHT (8) days after I said to cancel the account. I have already included my email where I responded and said to void the current invoice of Nov. 7th. They IGNORED my request, and continued to pursue the ppssibility of billing me for $827 in direct opposition to my stated wishes. I will attach the email from today (Nov. 16th!!!)  when they finally cancelled the account.

  By continuing to bill me, they caused an overdraft and a $48 NSF charge to my account. I have seen online where I'm not the first victim  of  hosting.com's illicit practices.

  I have never encountered such obstinance and refusing to follow a request by a business.
  Sincerely,
  
  REMOVED

  Business Response

  Date: 11/18/2025

  Thank you for the additional information. We understand the customers concerns and would like to clarify the timeline accurately.
  
  The renewal charge was automatically processed on November 7, using the saved REMOVEDbilling agreement on the account. This occurred before any cancellation request was submitted, and this timing is what triggered the charge.
  The customers first request to cancel and void the transaction was received on November 8, one day after the renewal payment had already been collected. At that point, the renewal was no longer pending, and the transaction could not be "voided" in the REMOVEDsystem.
  
  Wed like to clarify that our renewal and order process are designed with the best interests of our customers in mind. Automatic renewals help minimize downtime due to missed payments and ensure there are no gaps in service. This is an important part of our commitment to keeping our clients services and domains up and running reliably.
  All services are fully manageable year-round via our clients online portal and we rely on them to tell us when a service is no longer needed and should not be renewed.
  
  When a cancellation request is received after a renewal has processed, our system defaults to scheduling the service to cancel at the end of the current paid term, which is what the agent communicated on November 8.
  
  This explanation was not an attempt to ignore the customers request, it was a reflection of how our billing system handles post-renewal cancellations. However, the customer was also informed that the case could be escalated to Billing for review and the possibility of an immediate cancellation and refund, which is what ultimately occurred.
  
  The customers bank/REMOVEDnotifications were caused by normal automated retry behavior, not by additional invoices or new charges initiated by Hosting.com. We do not manually re-charge or re-invoice unless customers request re-processing.
  
  Despite the renewal being valid under our Terms of Service, the customers complaint was escalated to our Billing Team.
  
  To fully resolve the matter the service was cancelled, a complete refund of the renewal charge was issued and no further billing attempts will occur.
  
  This refund exceeds what is required under our cancellation and refund policy, but was granted in good faith to settle the customers concerns.
  
  We regret that the customer is dissatisfied, but the renewal, the system-generated payment attempts, and the resulting NSF fee were all the result of the service not being cancelled prior to the renewal date. The product is now fully refunded and closed.

• Initial Complaint

  Date:11/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am embarrassed to say they scammed me in my first year of hosting a new website at $300+ and then they tried to raise it to over $700. My site has 5 pages, one form and one email - all other services charge between REMOVEDto host such a site. They asked me to open a trouble ticket to ask for a downgrade, so I looked at their site and they say their basic plans are $1 per month. I have now asked in 5 emails for the basic plans and they keep telling me they uploaded a new invoce for over $700 so they are not honoring what they actually offer on their website. I tried to call in and was told I can't actually talk to anyone who can help me move to a new product. This is a scam.

  Business Response

  Date: 11/06/2025

  Dear BBB, 

  We are glad to inform you the client has been migrated to a shared hosting package. All is completed from our end in good faith and the client has no further demands to us up to current date. 

  Kind regards, 

  REMOVEDZgurov

• Initial Complaint

  Date:10/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since approximately 2005, I have hosted my business websites with TMDHosting under a paid account in my LLC's name. On October 29, 2021, I enabled two-factor authentication (2FA) based on their written assurance (evidence available upon request) that a backup security token would "always" allow access. On October 21, 2025, my 2FA app failed, and the login screen no longer included the promised backup option. A recent email from TMDHosting's new owners (evidence available) admits they intentionally removed this feature without prior notice, preventing me from disabling 2FA proactively. Support has demanded identity verification through REMOVED, a third-party service with known data-selling complaints (which they falsely claimed is "not third-party"), or a "clear photo of myself holding a valid ID" via unsecured email (evidence available). I refused after already providing corporate LLC documents proving my sole ownership, which should suffice for a long-term business account. These actions appear to violate Florida's Deceptive and Unfair Trade Practices Act (FDUTPA) through the deceptive removal of promised access methods and coercive barriers that disrupt my operations. They also breach the Florida Digital Bill of Rights (Sections 501.701-722) by unreasonably demanding sensitive data (ID/selfie) without opt-out options, failing to honor authenticated documents, using inadequate security (unsecured email), and potentially enabling data sales via REMOVED. This has locked me out of my fully paid account, risking business continuity and exposing me to privacy/identity theft threats. I seek immediate account access using my existing LLC documents, an end to coercive ID demands, and any applicable refunds for downtime. Evidence includes the 2021 assurance email, recent system change admission, support tickets showing demands, LLC docs, and login screenshots.

  Business Response

  Date: 10/22/2025

  Hi REMOVED,
  
  Thank you so much for reaching out and for collaborating with our team, we want to resolve this quickly while maintaining our goal of keeping your account secure.
  
  You referenced a 2021 message about recovery/secret keys. Since then, our platform changed and that specific self-recovery path no longer exists. We apologize for the confusionthats why were offering alternative, secure ways to verify ownership today. 
  
  Our team offered our standard identity-verification process so we can safely disable 2FA and restore access. We recognize youre uncomfortable using our verification vendor and with sending an ID selfie by email.
  
  For security, we cannot remove 2FA or alter account access without first confirming were assisting the rightful owner. This protects you against account takeover and is standard across our industry.

  
  Available options:
  1. Email to this BBB threads case address: A clear photo of you holding a government ID, plus a document tying your name to the REMOVEDon the account.
  2. Our verification vendor (optional): If you prefer, you can still use the secure link previously provided.

  
  We will review within one business day of receiving documents and, once verified, promptly disable 2FA and restore access. Any verification documents are used only for this purpose and then deleted per our data-retention policy.

  Kind regards,

  REMOVED, Customer Advocacy

  Customer Answer

  Date: 10/22/2025

   
  Complaint: 24049445
  
  I am rejecting this response because:

  I reject TMDHostings response as it continues their bad-faith refusal to restore access to my fully paid business account (active through Jan 2026) without invasive personal data demands. As sole member of REMOVED, hosting since ~2005, I enabled 2FA on Oct 29, 2021, based on TMDHostings written assurance (submitted evidence) that a backup security token would always allow access. On Oct 21, 2025, my 2FA app failed, and the login lacks this promised option, which TMDHosting admitted (submitted email) they removed without notice, preventing proactive changes. 
  
  Their demands for a clear photo of me holding a government ID (including DL#) via unsecured email or verification via REMOVED(a third-party with data-selling complaints, falsely claimed as internal) are unreasonable and ignore my submitted LLC documents proving ownership. These corporate docs suffice for a business hosting account, as accepted by other hosts (e.g., SiteGround). Forcing sensitive personal data (DL#, selfie) violates Floridas Digital Bill of Rights (FDBR, Sections 501.701-722) by demanding disproportionate data without opt-out and using insecure methods (email). 
  
  It also breaches FDUTPA via deceptive 2FA promises and coercive access barriers, disrupting my business operations. Their industry standard claim is falsebusiness accounts dont require personal IDs when ownership is verified. REMOVEDfiled with the REMOVED; and will file with REMOVED, citing these violations. I demand immediate account access using my LLC documents, cessation of invasive demands, and secure handling of any further verification (no REMOVEDor email ID photos). Evidence (2021 email, change admission, tickets, LLC docs, screenshots) is with BBB and available. Failure to resolve will escalate to further regulatory action.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 11/17/2025

  Dear REMOVED, 

  Please note a member of our Advocacy team has reached out to Mr. REMOVEDon 7 Nov 2025 trying to solve the matter in good faith, but no response from Mr. REMOVEDhas been received up to the current moment. We remain avalable for further communication. 

  Best Regards, 

  REMOVEDZgurov

  Legal Counsel 

  Customer Answer

  Date: 11/17/2025

   
  Complaint: 24049445
  
  I am rejecting this response because:

  No one has attempted to contact me, as this criminal organization has falsely stated. They have my email address that is associated with my accounts at REMOVED, and they have not attempted to contact me.

  My fully paid account is still illegally locked, and I still can not manage my multiple accounts at REMOVED.

  
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 11/18/2025

  Hi REMOVED,

  Thank you for your follow-up. We understand your frustration and respect your position. However, as previously explained, our security policies require verification of account ownership before any two-factor authentication can be disabled or access restored. This policy applies equally to all clients and exists to protect your data and prevent unauthorized access.

  Your LLC documents confirm the business entity but do not verify the identity of the individual requesting access. For that reason, one of the following must be completed:
  - Reply here with a clear photo of yourself holding a government-issued ID, along with a document linking your name to REMOVED; or
  - Complete verification through our secure provider using the link weve provided.

  Only our internal Trust & Safety reviewers have access to these documents, and they are deleted immediately after verification. Once verified, we will promptly restore access to your account.

  We appreciate your understanding. Unfortunately, we cannot proceed without completing one of these verification steps.

  Kind regards,
  REMOVED.
  REMOVEDstart="1609" data-end="1612">

  Customer Answer

  Date: 11/19/2025

   
  Complaint: REMOVED
  
  I am rejecting this response because:
  

  Rejection of TMDHostings Continued Illegal Demands BBB Case #REMOVED

  I reject TMDHostings latest response in its entirety.
  Your repeated insistence that I must provide a selfie holding my drivers license (containing my DL number, photo, and other sensitive personal data) or use the third-party service REMOVEDis REMOVEDunlawfulREMOVEDand REMOVEDdisproportionateREMOVEDfor a non-financial web-hosting account that has been paid in full through January REMOVEDthe name of my REMOVED(REMOVED).
  1. REMOVEDformation documents, operating agreement, and EIN letter already prove that I am the sole member and authorized operator of the account. Industry peers (SiteGround, Hostinger, A2 Hosting, etc.) accept exactly these documents for business-account ownership verification without demanding government-issued IDs or biometric selfies.
  2. Your unilateral removal of the promised 2FA backup-code option (explicitly assured to me in writing on October 29, 2021, and later admitted removed without notice) constitutes a REMOVEDdeceptive trade practiceREMOVEDunder Floridas Deceptive and Unfair Trade Practices Act (FDUTPA) and Section 5 of the REMOVEDAct.
  3. Your ongoing demand for sensitive personal data (drivers license number, facial photograph) when reasonable, authenticated alternatives exist violates Floridas Digital Bill of Rights (FDBR 501.701501.722), specifically the prohibitions on collecting excessive sensitive data and the right to opt out of such collection.

  
  Active complaints documenting these violations: REMOVEDpending REMOVEDof Agriculture & REMOVEDCase #REMOVED-04014 Better Business Bureau Case #REMOVED(this case) ICANN Contractual Compliance Case #REMOVEDcomplaint filed November 17, 2025.
  

  I again demand REMOVEDimmediate restoration of accessREMOVEDusing the REMOVEDownership documents already provided. No further personal identification or third-party verification will be supplied. Continued refusal will only strengthen the existing state and federal investigations.

  Evidence (2021 assurance email, removal admission email, support tickets, redacted REMOVEDdocuments, and login screenshots) has been submitted to the BBB and all listed agencies.
  I expect resolution within 48 hours or this complaint will remain permanently unresolved and public.

   

  REMOVED

  Sole Member REMOVED

  Business Response

  Date: 11/20/2025

  Thank you for your follow-up.

  We have been in active communication regarding this matter through your original support ticket TMD-DLS-950-REMOVED, which contains my reply dated November 7th, outlining the same secure verification options needed to restore access. We are currently still waiting on your response to this email.

  Additionally, our team has continued assisting you through your newer ticket TMD-BJS-602-REMOVED, where your most recent message on November 20th requested that we close the prior ticket.
  All of your inquiries have been answered promptly and in good faith. We genuinely wish to help you regain access to your account; however, we cannot proceed without verifying your identity through one of the approved methods already explained. This policy exists to protect your data and prevent unauthorised access.

  We remain ready to restore your account access immediately upon completion of verification.
  

  Kind regards,
  REMOVEDrem;">REMOVEDM 
  REMOVEDrem;">Customer Advocacy Team Lead
  REMOVEDrem;">TMDHosting

  Customer Answer

  Date: 11/24/2025

   
  Complaint: 24049445
  
  I reject this response.

  
  TMDHosting is not acting in good REMOVEDillegally removed the backup-code recovery option you promised me in writing in 2021, then locked me out of my fully paid (until Jan 2026) business account and now refuse to accept my LLC ownership documents, demanding instead a drivers-license selfie or third-party ID upload to REMOVED.

  
  I have already provided every piece of legitimate business documentation I will ever give to you. You have all the information required and are simply trying to extort sensitive personal data I am not legally obligated to provide.

  
  This is the same bad-faith refusal you have repeated for months. The complaint remains unresolved.

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were loyal customers of REMOVEDfor many years with minimal issues. Their service was reliable and consistentuntil Hosting.com took over.Since that transition, our clients websites have suffered repeated, prolonged outages, severely damaging our business and reputation. We prepaid for multiple years under A2Hostings high standards, yet Hosting.com refuses to issue a refund despite delivering subpar, unreliable service that has directly resulted in lost revenue and client departures.Their support team offers little more than vague excuses and canned responses, showing zero accountability or urgency to resolve the ongoing issues. If you're considering Hosting.com for your business, think again. This isnt just a case of poor serviceits a case of being completely disregarded as a customer after trusting them with mission-critical infrastructure.Our experience has been costly and frustrating, and we strongly urge others to steer clear of Hosting.com before your business suffers the same fate.

  Business Response

  Date: 08/22/2025

  Hi, 

  Thank you for reaching out and sharing the clients concerns. We have already been communicating with the BBB as part of a separate Complaint, ID: REMOVED.

   Our last message was sent 8/7/2025 after carefully reviewing the clients open support ticket and the history of communication regarding this matter.

  We understand that this recent experience did not meet your expectations, and we acknowledge the frustration it has caused. 
  Our intention from the start has been to work with you toward a resolution, and we have explored multiple paths to address your needs.
  We acknowledge that there have been some issues with this particular server and we aimed to be transparent in ensuring that our status page was updated with any issues that might impact our clients hosted on that server. Compensation was offered and then provided as a gesture of goodwill. 
  
  To date, we have:
  - Worked with you directly through the support ticket to better understand the challenges you are facing.
  - Offered several resolution options, including a partial refund, additional time on your current contract, moving your services
  - We have also explored the option of applying a pro-rata credit toward a new, more robust service with greater control over your hosting environment. This upgrade option was structured so that no upfront payment would be required, as the credit from your existing plan would be applied in full.
  
  We believe these options demonstrate our commitment to acting fairly and reasonably, ensuring that you had practical choices to help restore service stability and confidence.
  We are also committed to continuously improving the technology we use to deliver services and aim to keep all clients up to date via our public status page, so that you always have access to timely and accurate service information. While we regret that this experience fell short of your expectations, we want to reassure you that our team remains available should you wish to proceed with any of the solutions offered. We are committed to making the transition as smooth as possible and to helping you get the best from your hosting services.
  Thank you again for bringing your concerns to our attention,  we genuinely appreciate your feedback and the opportunity to work toward a positive outcome.

   

  Kind regards,
  
  REMOVED
  Customer Advocacy 

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response submitted by the business regarding Complaint ID REMOVED. While it fails to address the severity of our clients experiences or the significant loss of revenue we incurred, I will accept their minimal credit in the form of a refund to our account. However, we will remain vigilant in monitoring their service, and we will not hesitate to open another case should we encounter similar substandard service in the future.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against A2 Hosting for refusing to issue a refund for a virtual server I purchased on June 23, REMOVEDa technology professional, I frequently purchase servers for client use. I attempted to test A2 Hosting as a new provider. Within a few days of purchase, I canceled the service due to serious concerns regarding the companys privacy practices and user data handling. I never used, configured, or activated the service in any way.On July 1, 2025, A2 Hosting acknowledged the cancellation but declined to issue a refund. Instead, they offered a store credit, which I refused. I have made multiple good faith efforts to explain the situation and resolve the matter directly with the company via email and phone, all of which were unsuccessful. The company has now issued a final response, refusing a refund entirely.A2 Hosting claims the product is non-refundable, yet during checkout there was no clear warning or disclaimer. I was never required to explicitly accept any terms and conditions stating this. I have documentation proving the lack of transparency.Their behavior is deceptive and unethical. I am within their advertised 30-day refund policy, and the service was never used. I am requesting that BBB intervene and assist in obtaining a full refund of USD $5,976.00 to my original payment method.Supporting documentation is available upon request.

  Business Response

  Date: 07/18/2025

  Dear Mr. REMOVEDyou for reaching out and sharing your feedback. We are sorry to hear about your disappointment regarding your recent experience with Hosting.com.
  
  
  We want to clarify that our refund policy, as stated both in our terms of service and in the advertisements on our website, applies to shared hosting and reseller hosting products only. Unfortunately, virtual servers (VPS, dedicated servers, etc.) are specifically noted as non-refundable at the time of purchase. We have attached a screenshot from our website highlighting where this policy is stated for your reference.
  
  
  We recognize your concerns about transparency, and we take such feedback seriously. Our intention is always to be clear with our policies prior to purchase, and we are reviewing your comments to ensure continued transparency for all customers.
  
  
  While we are unable to provide a monetary refund in this case, as a gesture of goodwill, we did offer a store credit, which remains available should you wish to use it for any future services.
  
  
  We appreciate your understanding, and if you have any additional questions or concerns, please feel free to contact our support team at any time.
  
  
  Sincerely,
  Hosting.com

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23618511
  
  I am rejecting this response because:
  

  Thank you for your latest reply and for providing a screenshot as part of your response.
  
  Ironically, this screenshot only reinforces my case, as it proves that the Virtual Dedicated Server (VDS) product I purchased is not listed among the exclusions in your money-back guarantee policy. You reference that VPS and Dedicated Server plans are excludedbut at no point do you mention Virtual Dedicated Server (VDS). This is a different product, with a different name, and it does not fall under the categories youve listed.
  
  Furthermore, your own policy also states: If this applies to your situation, well let you know before you make your purchase. I have already submitted conclusive evidence, including full screenshots of the purchase process, that no such notification was ever provided to me, neither before nor during checkout. There were no alerts, no checkboxes, no terms displayed, no approval of any kind. This confirms that your company failed to properly disclose the supposed non-refundable nature of the product.
  
  Your own response and image will now be formally submitted to REMOVEDas further evidence that:
  You did not communicate any exclusion during the transaction;
  You cannot prove that I accepted any such exclusion;
  And now you are retroactively trying to apply a vague policy that does not even name the actual product I purchased.
  
  Let me be clear: This product was cancelled promptly. It was not delivered, not configured, not used, and has been inactive since July 1, 2025. You are not entitled to keep $5,976 for a service I never received and which you failed to properly document as non-refundable. I expect an immediate and full refund. If not, I will continue to escalate this case through every available consumer protection authority. I am already pursuing the chargeback process with REMOVED, and based on the written evidence and your own contradictions, you will not win this dispute.
  
  I will not stop until this matter is resolved and the funds are returned to my payment method.
  
  Frankly, I believe what youre showing now is not a technical limitationbut an attitude problem towards me as a customer. Youve already processed refunds before, and technically, you could issue this one in less than five minutes. I urge you to set that attitude aside, act professionally, and do whats right.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 07/24/2025

  We acknowledge the concerns of our customer regarding his refund request for the Virtual Dedicated Server (REMOVED) associated with REMOVED. We have reviewed the matter internally, including previous communications and the handling of the order.
  
  
  The customer asserts that our REMOVEDmoney-back guarantee does not explicitly mention Virtual Dedicated Server and that exclusions were not properly disclosed. However, as previously communicated, REMOVEDservices fall under the category of VPS and Dedicated Server plans, both of which are expressly excluded from the guarantee. This is clearly stated in our Refund & Billing Policy and Terms of Service, which are publicly available and have long governed our service relationship with all customers.
  
  
  There is no legal entitlement to a refund under applicable law. Our refund guarantee is a voluntary benefit, and invoking it necessarily means accepting its terms, including stated exclusions. It is not consistent to rely on the guarantee while disputing its limitations.
  
  
  We also note that the service in question was automatically provisioned and system resources were allocated, regardless of whether the customer configured the server or accessed it.
  
  
  As a gesture of goodwill, a full refund had already been provided for a prior similar service. In this instance, a 20% account credit was offered, which remains available.
  
  
  We have also responded to the customer directly to explain our position in detail.
  
  
  We respectfully consider our position to be fair, consistent with our terms, and final in this matter. We remain available should the customer wish to accept the credit offered.
  
  
  Sincerely,

  Panos Kesisis

  COO Hosting.com

  Customer Answer

  Date: 07/28/2025

  Complaint: 23618511
  
  I am rejecting this response because:
  

  At this stage, I believe it is more appropriate to stop making general statements and instead present specific evidence that justifies your decision to retain my payment.
  
  You wrote:
  However, as previously communicated, REMOVEDservices fall under the category of VPS and Dedicated
  I kindly request that you attach the exact communication where this was shared with me prior to my purchase.
  
  You also stated:
  There is no legal entitlement to a refund under applicable law.
  Likewise, there is no legal entitlement for your company to keep my money under a 30-day money-back guarantee if I never accepted your termsverbally or in writing.
  Please provide the legal proof that I approved or signed those policies.
  
  Additionally, regarding this statement:
  The service was automatically provisioned
  Please include evidence that I accessed, configured, or used the service at any time, and more specifically, before I submitted the cancellation on June 28.
  You also mentioned:
  A full refund had already been provided for a prior similar service
  Please attach the proof that I was informed prior to my second purchase that the 30-day money-back guarantee would apply only once, and would no longer apply to future purchases.
  
  To summarize, I formally request the following:
  
  1. The specific location, page, or screen where I was informed, before or during purchase, that LITERALY, Virtual Dedicated Server (REMOVED) were excluded from your 30-day money-back guarantee.
  

  2. A copy or screenshot showing how and where I explicitly accepted those refund exclusions whether via a checkbox, pop-up, contract, or other approval method.
  

  3. Written confirmation that I was informed before hand, that Virtual Dedicated Server are defined as belonging to the same category as VPS or Dedicated Server under your policy.
  

  4. A screenshot or message showing that I was explicitly informed before placing the second order that the refund policy could only be applied once.
  

  5. Proof that I received, configured, or used the service at least once prior to submitting the cancellation request on June 28.
  
  If you are unable to provide documented evidence for ALL of the above, then it is clear that your company lacks the necessary grounds to justify keeping my money. Therefore, I strongly encourage you to reconsider your current posture and attitude and resolve this matter by issuing an immediate full refund. Doing so would help avoid unnecessary reputational damage with your acquiring bankespecially since I am confident I will win the chargeback process with REMOVED, that has already started.
  
  Additionally, if you cannot provide proof for the above requests, then I stand by my version of events as truthful and properly documented. For that reason, I will continue to communicate with all relevant consumer protection authorities and public oversight platforms to share this bad experienceregardless of the reference made by your COO to the risk of a defamation claim. Please understand that I am acting transparently and truthfully, with full evidence in hand and you are not.
  
  Please do not write back until you have 100% attached of the supporting evidence I am requesting.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 07/31/2025

  Dear Customer,
  
  Thank you for your message. We would like to reiterate that the Virtual REMOVED(VDS) product falls under the category of VPS and REMOVEDservices, which are expressly excluded from the scope of our 30-day money-back guarantee. This exclusion is clearly stated in our Refund & Billing Policy and our Terms of Service.
  
  We further emphasize that the 30-day money-back guarantee is a voluntary commercial benefit, not a right granted by statute. Any claim based on that policy must therefore be assessed within the framework of our published termswhich the current complaint simultaneously invokes and denies. It is not consistent to rely on such a voluntary policy while disregarding its defined scope and limitations.
  
  Our server products, including Virtual REMOVEDs, are provisioned automatically upon order as a standard part of our service infrastructure. Whether or not it was subsequently configured or accessed does not alter the fact that the service was delivered according to the product specification.
  
  A full refund had already been granted as a goodwill exception in a previous case. It was communicated very clearly that no further exceptions would be made. Nevertheless, a 20% account credit for the current service was offered as a gesture of goodwill and remains available until July 31, 2025 EOB. After that date, the offer will expire, and we will consider the matter fully closed.
  
  Regards

  Hosting.com

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hosting services from REMOVEDwere due to for renewal. REMOVEDhad payment details which were to be used to renew the yearly subscription service. Due to an unclear breakdown of payments, TMD was not able to process one particular charge, therefore disrupting the service i.e taking my website off-line. Upon collection of payment, my website was not restored and deemed expired. At this point, I had no interest continuing doing business with REMOVED. I asked for a full refund which I was denied. I requested to view my account so I can see the breakdown of payment Which locked me out of from being able to view it.

  Business Response

  Date: 02/10/2025

  Hi there,

  Thank you for reaching out regarding your refund request. We understand your concerns and appreciate the opportunity to clarify our policy.
  
  After reviewing your request, we found that it falls outside the terms outlined in our Refund Policy. Our policies are designed to ensure fairness and consistency for all customers, and unfortunately, we are unable to issue a refund in this case.
  
  Additionally, we noticed that a chargeback was filed on your payment. As per our terms of service, a chargeback results in the automatic suspension of the associated service. If you would like to reinstate your service, we kindly ask that the dispute be resolved and the chargeback reversed.
  
  We truly value your business and would be happy to assist in any way we can to find a resolution. Please let us know how youd like to proceed.
  
  Regards,
  Panos Kesisis

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22919294
  
  I am rejecting this response because:
  you did not provide services after making charges on saved payment methods therefore making your policy invalid. Full refund or next step is a complaint with the FTC. 

   

  Sincerely,
  
  REMOVED

  Business Response

  Date: 02/12/2025

  Dear Customer,
  
  We would like to clarify that your claim is incorrect. Our records show that services were fully provided as per the terms of your subscription before the chargeback was initiated. The charges made were for services rendered, and your account remained active until the chargeback resulted in its suspension.
  
  
  Additionally, you have already disputed all related payments with your bank, which means there are no remaining eligible transactions for us to refund. Once a chargeback is filed, the matter is between you and your financial institution, and we are unable to process any further refunds directly.
  
  
  If you wish to regain access to your services, the chargeback must be reversed. Please let us know how you would like to proceed.