Complaints

• Initial Complaint

  01/07/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed a test booklet for Elite Learning for ***. I NEVER received any certificates, yet they charged and were PAID $34.95 out of my checking account. I had to sign up for their website since no one notified me WHY I never received certificated. When I view the site, it states I failed the courses!I have worked on *** for 30 years there is absolutely no way I did not pass these ********** addition, I was NEVER notified this was the case they just took the money!This appears to be a complete scam to take money and not provide certificates under the guise someone failed!I want my refund and to be removed from all contact with this company. Unprofessional and bordering on FRAUD

  Business response

  01/09/2025

  We sincerely apologize for the absence of communication regarding your exam. To clarify the mail-in process, once your exam is received, our automated system scans and processes your exam and payment. Your test results are then uploaded into the system. After further investigation, we found a discrepancy within the system into which we are diligently investigating. You have passed your exam and will receive your certificate of completion via email, or you may access it in your online account. We will also be submitting your hours to the state. A full refund of $34.95 has been issued to your original payment method for the inconvenience. We completely understand and share your frustration in this situation. Thank you for your feedback and we wish you the best in your educational journey. 

• Initial Complaint

  12/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased Child Abuse ***. I took the course and EliteLearning emailed me and said that the *** certificate was sent to ************. ************ has yet to receive the certificate. This began at the end of October 2024 and we are now mid December 2024. I have taken Informed in the past for the same ***. Informed and EliteLearning combined as one since then and now it is a complete mess. I gave EliteLearning all the information they needed to get the *** certificate to ************. It is the same information needed to take the course in the first place. Given EliteLearning.com refusal to acknowledge they have been s******* up since they joined with Informed (other reviewers will back me up), I was forced to take the course through NetCE who was able to get the *** certificate to ************ within 24 hours and therefore, my medical license was renewed. Stay away from **********************

  Business response

  12/16/2024

  Thank you for the valuable feedback provided. 

  The ************************ requires all roster submissions to include the applicants full name, license number, date of birth, and last four digits of the social security number. Please note, we do not keep date of birth or social security information on file for security purposes. As you have declined to provide Elite with your date of birth and the last four digits of your social security number, we have been unsuccessful in our attempts to submit results to the board. We have attempted to contact you for this information multiple times via email and phone, to which you refuse to confirm the necessary information for submission. You have also requested that we cease communication, again keeping Elite from completing your request. We have made every effort to assist in this matter and have complied with legal requirements, as well as your request to cease communication. At this time, we consider the matter resolved. Thank you for your understanding, and we wish you the best of luck in your endeavors.

  Customer response

  12/16/2024

   
  Complaint: 22688677
  
  I am rejecting this response because: They are focused on information that they already have. I have used Informed in the past and it worked but ever since they joined with EliteLearning.com, they have been failing. They sent an email to me at the end of October when I completed the Child Abuse course. This email stated that they have sent the *** certificate to ************. That *** certificate never got to ************. They have a faulty process. Other complaints are on the web with a similar story.

  Both NetCE and Informed had the same information from the start. This is the same information that EliteLearning.com is harping on. Only ***** could get the job done. So, it is not that EliteLearning.com needs the information as they have that information. It is that EliteLearning.com is selling a product that they cannot deliver.
  
  Sincerely,
  
  ***** ****

  Business response

  01/02/2025

  We are writing to acknowledge your complaint regarding the delayed submission of your PA Child Abuse course due to your refusal to provide and confirm your full name, date of birth, and social security number as required by the state of ************. We understand this process may seem different than previous years but be assured that the state of ************ has always required proof of identification in this manner. We appreciate your feedback and will consider this matter resolved. We wish you the best in your educational endeavors. 

  Customer response

  01/02/2025

   
  Complaint: 22688677
  
  I am rejecting this response because:

  EliteLearning.com is still are not getting the point. Their response is erred because the data that they are still asking for was given to them from the start when I signed up for the course and was given to them over the phone with their customer service representative who said she would have the *** certificate sent again. By EliteLearning's behavior, they are refusing to follow through and coming up with all sorts of excuses not to provide the service they sell and this has been the issue from the start. They would much rather argue for data they have already receive on more than one occasion. Furthermore, their argument is mute as  recently my credit card notified me that the dispute has been resolved and I have received the refund I have requested.This mean that my credit card company after their due diligence agrees with my complaint about EliteLearning.com's business practices. EliteLearning.com is at fault for poor business practices and their juvenile behavior throughout this process has been well documented.

  Informed was better off without EliteLearning. I have used Informed med prior to the merger and they had no issue getting the *** certificate to **************************. Now with EliteLearning.com that is not going to happen. Web search shows other customers with very similar experiences documented in complaints. This merger between these two companies was a very bad idea for Informed. From this experience, I would say Informed would be better off divesting themselves from EliteLearning.com
  
  Sincerely,
  
  ***** ****

  Business response

  01/02/2025

  Hello,

  We have responded to this complaint twice with hopes of resolution. However, this student does not want to provide the information and has disputed the charges with their credit card so consider this complaint resolved. I do not feel any additional information will result in resolution.

  Thank you

  Business response

  01/02/2025

  Date Sent: 1/2/2025 1:00:03 PM
  

  Hello,

  We have responded to this complaint twice with hopes of resolution. However, this student does not want to provide the information and has disputed the charges with their credit card so consider this complaint resolved. I do not feel any additional information will result in resolution.

  Thank you

• Initial Complaint

  10/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In the State of *******, starting this year 2024 some Cosmetology professionals are no longer required to take the *** The State/**** did not notified us about this change. I paid for the *** being Elite the more expensive choice (other are charging around $14 for the same CE). Despite of being a loyal customer of ********************** since ******** years) and after contacting the school, they did not refund me for my unnecessary course (since I was exempt from taking it). So, they rather to lose a customer and get a bad review (as a matter of fact more than a dozen; I'm going to spread the word to other colleges) instead of having and or displaying some **************** skills by refunding me the unnecessarily paid $22.95. Needless to say, I wont come back to Elite/Colibri.

  Business response

  10/28/2024

  We sincerely apologize for any confusion or inconvenience regarding your Florida Cosmetology ** requirements. Effective July 1, 2024, all licensees who meet specific requirements will be exempted from their current continuing education requirements. Requirements and exemption status can be found in your online account or by searching the online licensing portal on the ************ website. Due to this new policy, we have issued you a refund of $22.95 for the cost of the ** purchased. Thank you so much for your patience. 

• Initial Complaint

  09/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On their website, under FAQ, they say that they will price match. Their 2024 Pennsylvania Medical Licensure Program costs $200 for 24 continuing medical education credits and includes the mandatory requirements for child abuse reporting, patient safety, etc. There is now a competitor in PA called ***** who has a similar program that costs $105 for 30 continuing medical education credits which includes the same mandatory requirements for ************. I called Elite Learning and asked them to price match but they refused. No explanation other than saying that $10 was the maximum they could adjust the price. They eventually offered to lower the price a little more but nowhere near enough to come close to matching the $105 price of their competitor. I would like them to abide by their statement on their website and match the price of the competitor whose information I provided to them. And they need to correct the statement on their website if they really wont price match.

  Customer response

  09/30/2024

  My address should include the city which is Allentown, Pennsylvania. 
  Thank you,

  Aaron Katz 

  Business response

  10/03/2024

  We pride ourselves on being the most affordable CE on the market and with that we do offer a generous price matching policy. As per our policy, to honor a price match, “the competitor's product must be similar to ours; meaning that content and credit hours match”. Upon review of the products in question, the content and course hours do not match. To specify, in the Elite PA 24 Hour Physician Package, we offer 7 courses totaling 24 credit hours while the NetCE PA Physicians and PAs 2024 offers 30 credit hours and 4 courses. Within the NetCE offering there are only 2 courses that match courses offered in our Elite package. Though we do not have any significant discounts currently, I am happy to offer you a 25% discount on the Elite PA 24 Hour Physician Package. Please contact me at [email protected] or 1-866-344-0973 if you would like to proceed. 
  
  Thank you for allowing us the opportunity to clarify the terms of our policy as we strive to lead people to achieve more, adapt, and thrive in their careers!  

  Customer response

  10/03/2024

  To Elite Learning/Colibri Healthcare:

  Your statement that the NetCE courses don’t match those of your courses is rather disingenuous.  The main purpose of both programs is to meet the Pennsylvania requirements for physicians (and nd other health care providers) to renew their medical licenses.  Those requirements include Child Abuse Identification and Reporting (2 credits), Substance Use Disorders: The DEA’s MATE Act Training (8 credits), and 12 credit hours in Patient Safety.  Both yours and NetCE’s programs satisfy those Pennsylvania medical licensure requirements and provide some additional courses for additional Continuing Medical Education credits.  The fact that your program includes 7 courses and NetCE’s program includes 4 courses isn’t relevant.  It’s the number of Credit Hours that is important.  The NetCE program includes a total of 30 credit hours while your program only includes 24 credit hours.  So the NetCE program matches and exceeds your program.  Both programs are marketed as satisfying the mandatory requirements for Medical Licensure.  And both programs meet those requirements.  As you stated, in order for a price match the competitor’s product must be similar to yours, not identical.  Any reasonable person would see that NetCE’s program satisfies all the mandatory that your program meets 

   

   

  Customer response

  10/03/2024

   
  Complaint: 22356043
  
  I am rejecting this response because:  both the Elite Learning/Colibri Healthcare and NetCE programs are marketed for physicians to use to meet the Mandatory Requirements for Medical Licensure renewal in Pennsylvania.  Both satisfy the requirements for Child Abuse Identification and Reporting (2 credit hours), the DEA’s Substance Use Disorders MATE Act training (8 credit hours), and 12 credit hours of Patient Safety; and provide some extra credit hours.  The fact that the NetCE divides their whole program into four larger courses and Elite Learning divides their program into seven smaller courses isn’t relevant. It’s the total number of credit hours that is important. The NetCE program includes 30 credit hours of Continuing Medical Education while the Elite Learning program only includes 24 credit hours. The NetCE program is clearly similar to the Elite Learning  (and better in some ways) and so Elite Learning should abide by their listed policy of price matching for me. 
  
  Sincerely,
  
  Aaron Katz

  Business response

  10/09/2024

  Thank you for the valuable feedback provided. 
  
  In review of our policy and your customer loyalty, we are happy to honor the price match of $105 for the Pennsylvania 24 Hours Physician Package. We will contact you within 24 hours with the next steps. Thank you for allowing us the opportunity to clarify the terms of our policy as we strive to lead people to achieve more, adapt, and thrive in their careers!  

  Customer response

  10/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22356043, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Aaron Katz

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the date of May 23,2024 I purchase a CEU package to renew my education credits and did not complete any courses. On the date of May 24,2024 I reached out to elite to request a refund and when I got to the part of inputting my credit card number the phone disconnected and the employee didnt reach back out. So I sent an inquiry and was told to wait for the refund. Today I sent an email to 2 email addresses from the website and it shows that Ive been blocked access of sending emails. This is money that doesnt belong to them.

  Business response

  06/14/2024

  Thank you for reaching out and sharing your experience. We apologize for the inconvenience and frustration this has caused. 
  
  We understand the importance of timely and clear communication, especially concerning refunds. Here's a summary based on our records: 
  -On May 24, 2024, you requested a refund, and it was processed and completed before the call disconnected. We apologize for not following up after the disconnection to confirm the refund. 
  -The refund of $31.96 was processed on May 24, 2024. Our accounting team has verified that the refund was successfully processed in our records. Our customer representative confirmed this during a follow-up call on May 27, 2024. 
  -On June 8, 2024, at 11:54 AM, we received your email inquiry. Our Manager of **************** responded on June 11, 2024, with a copy of the credit memo receipt, advising that if the refund is not visible on your bank statement, you may need to contact your issuing bank. 
  -Also, regarding the email blocking issue, we assure you this was not intentional and may have been a technical glitch. We apologize for any confusion or inconvenience this may have caused. 
  
  We genuinely value our customers and strive to provide the best service possible.  

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have used elite nursing, which says they are Colibri Healthcare. I have done continuing education for my nursing license in ****** through them. I did have trouble with them auto renewing last year. My membership with them expires on April 26 of this year and hopefully there will not be another auto renewal charge. On March 25 a month before, my membership was even expired, I was charged to my debit card charge of $105.99 from an Elite with the telephone number on my statement of *********** with the numbers ** next to it. I reported it to my bank and have changed my debit card Numbers and Im receiving a new card in the mail. When I called the phone number a Colibri real estate company answers and when you ****** their location and old abandoned brick building comes up in ******** only option number four for *** and when they answered, and then ******* answered and said that it was Calibri real estate licensing for students. Had to look up the address which took a couple of minutes and said it was *********************************************************************. *****. Which couldve been a lie. I asked him what his location was and he said he works remotely and would not disclose it. Some other options on their Phone menu, 1 ********* appraisal, 2 ********* real Estate 3 elite 4 *** 5 Allied and 6 FTC. The only option that answered was *** and when he did, a man named ******* was on the other line. When I ask him what kind of business he had he said they were for real estate students getting their license and provided live stream class. I will be watching for any further charges from elite nursing in the next month and convince there is something very wrong going on at this company.

  Business response

  04/17/2024

  We apologize for any inconvenience or confusion you experienced regarding the charges on your card and the communication with our company. 
  
  After investigating your case, we found that there was a technical issue within our system that led to your payment information not reflecting accurately in our records and you being overcharged. We understand how frustrating this must have been for you, especially with the auto-renewal process. 
  
  Regarding the phone number you contacted and the businesses you encountered, our corporate phone number is indeed associated with various branches of our company, including real estate licensing and other services. However, we understand the confusion you faced when trying to clarify the nature of the charge. 
  
  We are deeply sorry for any inconvenience caused by the miscommunication and misunderstanding. In an effort to make things right, we will be refunding you an additional $99.99 for the auto-renewal charge back in 2023, and a certified check will be sent to you promptly. Your membership is still active in your account, and you can use it on your own terms. Unfortunately, due to the card cancellation and dispute process, we were unable to issue a refund for the $105.99 charge.  
  
  Please be assured that we take your concerns seriously and are taking steps to prevent similar issues from occurring in the future. Thank you for your patience and understanding. 

  Customer response

  04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  January 29, **** I ordered & paid by email to be sent via MAIL a 'package' to complete the Pennsylvania ********************** required CEUS.I prefer to read the material, and PAID for it by Credit card to be MAILED to my home. As of this date, Eight (8) times I have contacted the Elite Learning Healthcare system by email to inquire WHERE the package is. NO ANSWER FROM ANYONE If you call the numbers - you get ***************, ETC, and you cannot understand the person answering the line, but are requested to PROVIDE ADDITIONAL Personal information .IS THIS A SHAM ? This is my first time using this company...Thank YOU **************************

  Customer response

  02/09/2024

  On JANUARY 29th, **** I SPECIFICALLY REQUESTED A COURSE BOOK-PACKAGE TO BE  MAILED TO MY HOME  IN THE AMOUNT OF $34.19, PAID TO ELITE LEARNING. 

  SOMEONE REMOVED THE SHIPPING PAYMENT AND THEN THE COURSES WERE  PLACED ONLINE - WHICH I CANNOT DO ON MY COMPUTER.

  ELITE WANTS PEOPLE TO CALL ************, WHICH IS ***************, AND YOU CANNOT UNDERSTAND THE PERSON WHO IS REQUESTING PERSONAL INFORMATION.

  I REFUSE TO DEAL WITH THAT. 
  

  I AM REQUESTING A REFUND OF MY MONEY AS I WILL NEVER USE THIS COMPANY AGAIN.

  THANKS,

  ***********************

   

  ELITE LEARNING'S RESPONSE  AT BOTTOM PAGE (*******)
  

  *******,
  
  12th time contacting your Elite.
  
  I specifically ordered on January 29th, ****, a book, package for $34.19  to be MAILED to my home to read at my leisure.
  Someone at YOUR COMPANY DELETED MY SHIPPING. 
  
  I saw the online courses, and again, I DO NOT WISH TO DO THIS ONLINE !
  My computer is not equipped for me to read the outlined courses.
  
  Please RETURN MY MONEY AS I AM GOING ELSEWHERE.
  
  I will never use your company again, because I REFUSE to speak to those outside of our *** who ask Personal information, as the calls are directed to ***************.
  
  Please RETURN MY MONEY AS I AM GOING ELSEWHERE !!!
  
  ***********************
  ************
  
  On 02/08/**** 3:48 PM EST Elite <*********************************> wrote:
  
  
  Hello ******!
  
  Thank you for reaching out to us!
  
  I took a peek at your account and show that you had enrolled in the online classes. The book does not mail out for this type of class, you would need to log into the website and work on the classes on your My Course dashboard. 
  
  I am terribly sorry for the confusion.
  
  If there is anything else that I can help with, please let me know. 
  
  You can also give us a call at ************ between 9:00am and 5:00pm ET,Monday through Friday, to speak with one of our specialists.
  
  Thank you for contacting Elite and have a lovely day.
   
  
  *********************************
  Administration Specialist
  Colibri Group
  E:***********************************************************   W: ColibriGroup.com
  

  Business response

  02/13/2024

  We sincerely apologize for any inconvenience and frustration that you experienced with our Elite Learning Healthcare website.  
  
  After reviewing your case and discussing your concerns with you directly over the phone, we understand that there was a misunderstanding regarding the nature of the course package you ordered. We recognize that you expected to receive physical materials via mail, while our offering consisted of online course components. 
  
  Resolution Taken 
  
  Due to the misunderstanding and the inconvenience you faced, we have issued a full refund for your purchase on 2/9/2024. Please note that at the time of your order, physical books were not available in our inventory or a part of the online components that you purchased. 

  Customer response

  02/20/2024

  Morning,

  A representative from the ELITE LEARNING finally called me to say they will refund my mere $34.19 .

  I have yet to see this refund on my credit card.

  This occurrence has upset my continuing education units that are required by the ********************* for Nursing.

  Elite has attempted to convince the buyer(myself)  to do the test online without the booklet requested.

  I will truly keep you posted as I am waiting for the refund.
  

  Thank you for helping

  ***********************
  

   

   

  Customer response

  02/20/2024

   
  Complaint: 21263968
  
  I am rejecting this response because:   Date Sent: 2/20/2024 7:53:42 AM
  

  Morning,

  A representative from the ELITE LEARNING finally called me to say they will refund my mere $34.19 .

  I have yet to see this refund on my credit card.

  This occurrence has upset my continuing education units that are required by the ********************* for Nursing.

  Elite has attempted to convince the buyer(myself)  to do the test online without the booklet requested.

  I will truly keep you posted as I am waiting for the refund.
  

  Thank you for helping

  ***********************
  

   

  
  
  Sincerely,
  
  ***********************

  Customer response

  02/22/2024

  Hello BBB,

  The ELITE LEARNING COMPANY HAS REFUNDED MY $34.19 ON MY CREDIT CARD.

  THIS COMPANY IS NOT WHAT THEY WERE IN YEARS GONE BY. 

  WHEN CALLING THE NUMBER THAT IS SUGGESTED, ************* I AM DIRECTED OUT OF THE ********* REFUSE TO SPEAK TO SOMEONE ASKING PERSONAL INFORMATION ONCE MORE
  
  THANK YOU VERY MUCH FOR YOUR HELP

  **************************

  case closed
  

  Customer response

  02/25/2024

  Dear BBB

  I informed Elite learning that I ONLY requested the book they offered and at that time their website NEVER STATED it WAS ONLINE ONLY.
  

  Elite Learning refunder my money.
  

  I will not do business with them again, as I also mentioned that every phone call to them was routed out of *******, with questions asked of me that were personal.
  

  Thank you for all your help

   

  **************** Rune
  

   

  Customer response

  02/26/2024

  Date Sent: 2/25/2024 1:18:10 PM
  

  Dear BBB

  I informed Elite learning that I ONLY requested the book they offered and at that time their website NEVER STATED it WAS ONLINE ONLY.
  

  Elite Learning refunder my money.
  

  I will not do business with them again, as I also mentioned that every phone call to them was routed out of *******, with questions asked of me that were personal.
  

  Thank you for all your help

   

  **************** Rune

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  From my credit statement, I noticed I was charged $159.00 dollars by Elite Learning. I was not aware of this charge until I saw this statement. I never approved for this credit card charge. I have not signed into this elite learning sight since 2022. The last time, in 2022, because of COVID, I paid an initial amount for continuing education courses to complete to renew my professional license. This membership expires January ****. Since 2022, I never returned to this site for anything else nor did I authorize a membership renewal. They automatically charged my credit card without my authorization on 1/5/24 for $159.00 dollars. I emailed them 2 days ago and they never responded back to my email requesting for a refund. so on 1/30/24, I called their toll free number asking for a refund. I spoke with lady by the name of *****. At first she said she was going to refund the money. Next, she stated she cannot refund my money because "we don't have your credit card number." In addition, she stated that I took courses already. This is untrue. The courses were taken in 2022 for what was paid at that time. I have not taken any courses from them since 2022. She is lying. She also claimed that only the hire *** can approve a refund. How could this be? If they are able to charge the credit card without my knowledge, they should be able to refund my money back. They are very shady in their operations. Never do business with this company. They are very unprofessional.

  Business response

  02/07/2024

  Thank you for bringing these concerns to our attention regarding the recent charge from Elite Learning. We understand the frustration and want to assure you that we take such matters very seriously. 
  
  Upon reviewing the account, we acknowledge that there seems to have been a discrepancy in the charges. We apologize for any inconvenience this may have caused. Back on 1/5/2022 - a purchase was made for the 2-year Passport Membership through our website checkout by the customer and no involvement by our **************** team. During the checkout process, there was notification indicating that the Passport Membership is a 24-month auto-renew subscription for all states in the Nursing profession. Additionally, we provided instructions on how to cancel the automatic renewal by contacting our **************** team.  
  
  On 1/5/2024, the auto-renewal payment of $159.99 was processed, as per the terms agreed upon during the initial purchase. Since Elite Learning wasn't notified by the customer to cancel the auto-renewal, the payment was processed as scheduled. 
  
  
  Resolution Taken 
  
  The customer was contacted by one of our supervisors who provided insight into the reasons behind the charge and the challenges encountered when they initially called our **************** Representative for a refund. We understand the importance of clear communication and transparency, and we appreciate their patience as we worked to resolve the issue. 
  
  We are pleased to inform you that we have taken steps to rectify the situation. On 1/30/2024, we processed a full refund for the auto-renewal payment of $159.99. We hope that this resolution demonstrates our commitment to providing excellent service and ensures satisfaction with Elite Learning. 

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I subscribed for an annual pass for CME in 2021 and canceled annual renewals in a separate communication with the provider.. However. In 2022 my membership was renewed by billing my credit card directly without my authorization. I contacted the company and received refund along with the assurance that my subscription was canceled.To my amazement, in October 2023, my credit card was charged again, completely without my knowledge for another "renewal" !I wrote to the company requesting a full refund and again asked for cancelation of this subscription, but so far got no result. The most interesting detail is something that I found on their site under membership. It was a "copy" of the receit stating that I approved the charged and agreed to the renewal. All of it completely without my awareness

  Business response

  01/03/2024

  Upon careful review of the information provided in your complaint, we acknowledged the charges on 11/27/2023 amounting to $89.99 for the auto-renewal of your membership. 
  
  The customer contacted our company in 2022, expressing dissatisfaction with the auto-renewal of their membership. At that time, a refund was processed for the full amount of $89.99. However, it appears that our customer service representative inadvertently failed to cancel the auto-renewal feature on our end. Consequently, the customer was charged again in 2023. 
  
  Resolution Taken 
  In response to the concerns, we have taken immediate action. We have processed a refund of $89.99 to address the inconvenience and challenges caused by the double charge. Furthermore, we have manually canceled the membership subscription to prevent any future automatic renewals. 
  
  We want to assure you that we take this matter seriously, and we sincerely apologize for any frustration it may have caused. This resolution is a testament to our commitment to customer satisfaction and delivering quality service. 
  
  Your feedback is invaluable to us, and we appreciate the opportunity to rectify this situation. Rest assured; we are actively working on enhancing our processes to prevent similar issues from occurring in the future. 

• Initial Complaint

  12/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  3 years ago I was subscribed to their services, and did not renew the following year. Despite of it, they billed my credit card for the renewal. I appealed, and got my money back.All of a sudden,I noticed that hat they billed my card for another membership on Nov 28, *********************************************** since 2020!

  Business response

  01/03/2024

  Upon careful review of the information provided in your complaint, we acknowledged the charges on 11/27/2023 amounting to $89.99 for the auto-renewal of your membership. 
  
  The customer contacted our company in 2022, expressing dissatisfaction with the auto-renewal of their membership. At that time, a refund was processed for the full amount of $89.99. However, it appears that our customer service representative inadvertently failed to cancel the auto-renewal feature on our end. Consequently, the customer was charged again in 2023. 
  
  Resolution Taken 
  In response to the concerns, we have taken immediate action. We have processed a refund of $89.99 to address the inconvenience and challenges caused by the double charge. Furthermore, we have manually canceled the membership subscription to prevent any future automatic renewals. 
  
  We want to assure you that we take this matter seriously, and we sincerely apologize for any frustration it may have caused. This resolution is a testament to our commitment to customer satisfaction and delivering quality service. 
  
  Your feedback is invaluable to us, and we appreciate the opportunity to rectify this situation. Rest assured; we are actively working on enhancing our processes to prevent similar issues from occurring in the future. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩