ComplaintsforEliteLearning.com

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the date of May 23,2024 I purchase a CEU package to renew my education credits and did not complete any courses. On the date of May 24,2024 I reached out to elite to request a refund and when I got to the part of inputting my credit card number the phone disconnected and the employee didnt reach back out. So I sent an inquiry and was told to wait for the refund. Today I sent an email to 2 email addresses from the website and it shows that Ive been blocked access of sending emails. This is money that doesnt belong to them.

  Business response

  06/14/2024

  Thank you for reaching out and sharing your experience. We apologize for the inconvenience and frustration this has caused. 
  
  We understand the importance of timely and clear communication, especially concerning refunds. Here's a summary based on our records: 
  -On May 24, 2024, you requested a refund, and it was processed and completed before the call disconnected. We apologize for not following up after the disconnection to confirm the refund. 
  -The refund of $31.96 was processed on May 24, 2024. Our accounting team has verified that the refund was successfully processed in our records. Our customer representative confirmed this during a follow-up call on May 27, 2024. 
  -On June 8, 2024, at 11:54 AM, we received your email inquiry. Our Manager of **************** responded on June 11, 2024, with a copy of the credit memo receipt, advising that if the refund is not visible on your bank statement, you may need to contact your issuing bank. 
  -Also, regarding the email blocking issue, we assure you this was not intentional and may have been a technical glitch. We apologize for any confusion or inconvenience this may have caused. 
  
  We genuinely value our customers and strive to provide the best service possible.  

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have used elite nursing, which says they are Colibri Healthcare. I have done continuing education for my nursing license in ****** through them. I did have trouble with them auto renewing last year. My membership with them expires on April 26 of this year and hopefully there will not be another auto renewal charge. On March 25 a month before, my membership was even expired, I was charged to my debit card charge of $105.99 from an Elite with the telephone number on my statement of *********** with the numbers ** next to it. I reported it to my bank and have changed my debit card Numbers and Im receiving a new card in the mail. When I called the phone number a Colibri real estate company answers and when you ****** their location and old abandoned brick building comes up in ******** only option number four for *** and when they answered, and then ******* answered and said that it was Calibri real estate licensing for students. Had to look up the address which took a couple of minutes and said it was *********************************************************************. *****. Which couldve been a lie. I asked him what his location was and he said he works remotely and would not disclose it. Some other options on their Phone menu, 1 ********* appraisal, 2 ********* real Estate 3 elite 4 *** 5 Allied and 6 FTC. The only option that answered was *** and when he did, a man named ******* was on the other line. When I ask him what kind of business he had he said they were for real estate students getting their license and provided live stream class. I will be watching for any further charges from elite nursing in the next month and convince there is something very wrong going on at this company.

  Business response

  04/17/2024

  We apologize for any inconvenience or confusion you experienced regarding the charges on your card and the communication with our company. 
  
  After investigating your case, we found that there was a technical issue within our system that led to your payment information not reflecting accurately in our records and you being overcharged. We understand how frustrating this must have been for you, especially with the auto-renewal process. 
  
  Regarding the phone number you contacted and the businesses you encountered, our corporate phone number is indeed associated with various branches of our company, including real estate licensing and other services. However, we understand the confusion you faced when trying to clarify the nature of the charge. 
  
  We are deeply sorry for any inconvenience caused by the miscommunication and misunderstanding. In an effort to make things right, we will be refunding you an additional $99.99 for the auto-renewal charge back in 2023, and a certified check will be sent to you promptly. Your membership is still active in your account, and you can use it on your own terms. Unfortunately, due to the card cancellation and dispute process, we were unable to issue a refund for the $105.99 charge.  
  
  Please be assured that we take your concerns seriously and are taking steps to prevent similar issues from occurring in the future. Thank you for your patience and understanding. 

  Customer response

  04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  January 29, **** I ordered & paid by email to be sent via MAIL a 'package' to complete the Pennsylvania ********************** required CEUS.I prefer to read the material, and PAID for it by Credit card to be MAILED to my home. As of this date, Eight (8) times I have contacted the Elite Learning Healthcare system by email to inquire WHERE the package is. NO ANSWER FROM ANYONE If you call the numbers - you get ***************, ETC, and you cannot understand the person answering the line, but are requested to PROVIDE ADDITIONAL Personal information .IS THIS A SHAM ? This is my first time using this company...Thank YOU **************************

  Customer response

  02/09/2024

  On JANUARY 29th, **** I SPECIFICALLY REQUESTED A COURSE BOOK-PACKAGE TO BE  MAILED TO MY HOME  IN THE AMOUNT OF $34.19, PAID TO ELITE LEARNING. 

  SOMEONE REMOVED THE SHIPPING PAYMENT AND THEN THE COURSES WERE  PLACED ONLINE - WHICH I CANNOT DO ON MY COMPUTER.

  ELITE WANTS PEOPLE TO CALL ************, WHICH IS ***************, AND YOU CANNOT UNDERSTAND THE PERSON WHO IS REQUESTING PERSONAL INFORMATION.

  I REFUSE TO DEAL WITH THAT. 
  

  I AM REQUESTING A REFUND OF MY MONEY AS I WILL NEVER USE THIS COMPANY AGAIN.

  THANKS,

  ***********************

   

  ELITE LEARNING'S RESPONSE  AT BOTTOM PAGE (*******)
  

  *******,
  
  12th time contacting your Elite.
  
  I specifically ordered on January 29th, ****, a book, package for $34.19  to be MAILED to my home to read at my leisure.
  Someone at YOUR COMPANY DELETED MY SHIPPING. 
  
  I saw the online courses, and again, I DO NOT WISH TO DO THIS ONLINE !
  My computer is not equipped for me to read the outlined courses.
  
  Please RETURN MY MONEY AS I AM GOING ELSEWHERE.
  
  I will never use your company again, because I REFUSE to speak to those outside of our *** who ask Personal information, as the calls are directed to ***************.
  
  Please RETURN MY MONEY AS I AM GOING ELSEWHERE !!!
  
  ***********************
  ************
  
  On 02/08/**** 3:48 PM EST Elite <*********************************> wrote:
  
  
  Hello ******!
  
  Thank you for reaching out to us!
  
  I took a peek at your account and show that you had enrolled in the online classes. The book does not mail out for this type of class, you would need to log into the website and work on the classes on your My Course dashboard. 
  
  I am terribly sorry for the confusion.
  
  If there is anything else that I can help with, please let me know. 
  
  You can also give us a call at ************ between 9:00am and 5:00pm ET,Monday through Friday, to speak with one of our specialists.
  
  Thank you for contacting Elite and have a lovely day.
   
  
  *********************************
  Administration Specialist
  Colibri Group
  E:***********************************************************   W: ColibriGroup.com
  

  Business response

  02/13/2024

  We sincerely apologize for any inconvenience and frustration that you experienced with our Elite Learning Healthcare website.  
  
  After reviewing your case and discussing your concerns with you directly over the phone, we understand that there was a misunderstanding regarding the nature of the course package you ordered. We recognize that you expected to receive physical materials via mail, while our offering consisted of online course components. 
  
  Resolution Taken 
  
  Due to the misunderstanding and the inconvenience you faced, we have issued a full refund for your purchase on 2/9/2024. Please note that at the time of your order, physical books were not available in our inventory or a part of the online components that you purchased. 

  Customer response

  02/20/2024

  Morning,

  A representative from the ELITE LEARNING finally called me to say they will refund my mere $34.19 .

  I have yet to see this refund on my credit card.

  This occurrence has upset my continuing education units that are required by the ********************* for Nursing.

  Elite has attempted to convince the buyer(myself)  to do the test online without the booklet requested.

  I will truly keep you posted as I am waiting for the refund.
  

  Thank you for helping

  ***********************
  

   

   

  Customer response

  02/20/2024

   
  Complaint: 21263968
  
  I am rejecting this response because:   Date Sent: 2/20/2024 7:53:42 AM
  

  Morning,

  A representative from the ELITE LEARNING finally called me to say they will refund my mere $34.19 .

  I have yet to see this refund on my credit card.

  This occurrence has upset my continuing education units that are required by the ********************* for Nursing.

  Elite has attempted to convince the buyer(myself)  to do the test online without the booklet requested.

  I will truly keep you posted as I am waiting for the refund.
  

  Thank you for helping

  ***********************
  

   

  
  
  Sincerely,
  
  ***********************

  Customer response

  02/22/2024

  Hello BBB,

  The ELITE LEARNING COMPANY HAS REFUNDED MY $34.19 ON MY CREDIT CARD.

  THIS COMPANY IS NOT WHAT THEY WERE IN YEARS GONE BY. 

  WHEN CALLING THE NUMBER THAT IS SUGGESTED, ************* I AM DIRECTED OUT OF THE ********* REFUSE TO SPEAK TO SOMEONE ASKING PERSONAL INFORMATION ONCE MORE
  
  THANK YOU VERY MUCH FOR YOUR HELP

  **************************

  case closed
  

  Customer response

  02/25/2024

  Dear BBB

  I informed Elite learning that I ONLY requested the book they offered and at that time their website NEVER STATED it WAS ONLINE ONLY.
  

  Elite Learning refunder my money.
  

  I will not do business with them again, as I also mentioned that every phone call to them was routed out of *******, with questions asked of me that were personal.
  

  Thank you for all your help

   

  **************** Rune
  

   

  Customer response

  02/26/2024

  Date Sent: 2/25/2024 1:18:10 PM
  

  Dear BBB

  I informed Elite learning that I ONLY requested the book they offered and at that time their website NEVER STATED it WAS ONLINE ONLY.
  

  Elite Learning refunder my money.
  

  I will not do business with them again, as I also mentioned that every phone call to them was routed out of *******, with questions asked of me that were personal.
  

  Thank you for all your help

   

  **************** Rune

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  From my credit statement, I noticed I was charged $159.00 dollars by Elite Learning. I was not aware of this charge until I saw this statement. I never approved for this credit card charge. I have not signed into this elite learning sight since 2022. The last time, in 2022, because of COVID, I paid an initial amount for continuing education courses to complete to renew my professional license. This membership expires January ****. Since 2022, I never returned to this site for anything else nor did I authorize a membership renewal. They automatically charged my credit card without my authorization on 1/5/24 for $159.00 dollars. I emailed them 2 days ago and they never responded back to my email requesting for a refund. so on 1/30/24, I called their toll free number asking for a refund. I spoke with lady by the name of *****. At first she said she was going to refund the money. Next, she stated she cannot refund my money because "we don't have your credit card number." In addition, she stated that I took courses already. This is untrue. The courses were taken in 2022 for what was paid at that time. I have not taken any courses from them since 2022. She is lying. She also claimed that only the hire *** can approve a refund. How could this be? If they are able to charge the credit card without my knowledge, they should be able to refund my money back. They are very shady in their operations. Never do business with this company. They are very unprofessional.

  Business response

  02/07/2024

  Thank you for bringing these concerns to our attention regarding the recent charge from Elite Learning. We understand the frustration and want to assure you that we take such matters very seriously. 
  
  Upon reviewing the account, we acknowledge that there seems to have been a discrepancy in the charges. We apologize for any inconvenience this may have caused. Back on 1/5/2022 - a purchase was made for the 2-year Passport Membership through our website checkout by the customer and no involvement by our **************** team. During the checkout process, there was notification indicating that the Passport Membership is a 24-month auto-renew subscription for all states in the Nursing profession. Additionally, we provided instructions on how to cancel the automatic renewal by contacting our **************** team.  
  
  On 1/5/2024, the auto-renewal payment of $159.99 was processed, as per the terms agreed upon during the initial purchase. Since Elite Learning wasn't notified by the customer to cancel the auto-renewal, the payment was processed as scheduled. 
  
  
  Resolution Taken 
  
  The customer was contacted by one of our supervisors who provided insight into the reasons behind the charge and the challenges encountered when they initially called our **************** Representative for a refund. We understand the importance of clear communication and transparency, and we appreciate their patience as we worked to resolve the issue. 
  
  We are pleased to inform you that we have taken steps to rectify the situation. On 1/30/2024, we processed a full refund for the auto-renewal payment of $159.99. We hope that this resolution demonstrates our commitment to providing excellent service and ensures satisfaction with Elite Learning. 

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I subscribed for an annual pass for CME in 2021 and canceled annual renewals in a separate communication with the provider.. However. In 2022 my membership was renewed by billing my credit card directly without my authorization. I contacted the company and received refund along with the assurance that my subscription was canceled.To my amazement, in October 2023, my credit card was charged again, completely without my knowledge for another "renewal" !I wrote to the company requesting a full refund and again asked for cancelation of this subscription, but so far got no result. The most interesting detail is something that I found on their site under membership. It was a "copy" of the receit stating that I approved the charged and agreed to the renewal. All of it completely without my awareness

  Business response

  01/03/2024

  Upon careful review of the information provided in your complaint, we acknowledged the charges on 11/27/2023 amounting to $89.99 for the auto-renewal of your membership. 
  
  The customer contacted our company in 2022, expressing dissatisfaction with the auto-renewal of their membership. At that time, a refund was processed for the full amount of $89.99. However, it appears that our customer service representative inadvertently failed to cancel the auto-renewal feature on our end. Consequently, the customer was charged again in 2023. 
  
  Resolution Taken 
  In response to the concerns, we have taken immediate action. We have processed a refund of $89.99 to address the inconvenience and challenges caused by the double charge. Furthermore, we have manually canceled the membership subscription to prevent any future automatic renewals. 
  
  We want to assure you that we take this matter seriously, and we sincerely apologize for any frustration it may have caused. This resolution is a testament to our commitment to customer satisfaction and delivering quality service. 
  
  Your feedback is invaluable to us, and we appreciate the opportunity to rectify this situation. Rest assured; we are actively working on enhancing our processes to prevent similar issues from occurring in the future. 

• Initial Complaint

  12/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  3 years ago I was subscribed to their services, and did not renew the following year. Despite of it, they billed my credit card for the renewal. I appealed, and got my money back.All of a sudden,I noticed that hat they billed my card for another membership on Nov 28, *********************************************** since 2020!

  Business response

  01/03/2024

  Upon careful review of the information provided in your complaint, we acknowledged the charges on 11/27/2023 amounting to $89.99 for the auto-renewal of your membership. 
  
  The customer contacted our company in 2022, expressing dissatisfaction with the auto-renewal of their membership. At that time, a refund was processed for the full amount of $89.99. However, it appears that our customer service representative inadvertently failed to cancel the auto-renewal feature on our end. Consequently, the customer was charged again in 2023. 
  
  Resolution Taken 
  In response to the concerns, we have taken immediate action. We have processed a refund of $89.99 to address the inconvenience and challenges caused by the double charge. Furthermore, we have manually canceled the membership subscription to prevent any future automatic renewals. 
  
  We want to assure you that we take this matter seriously, and we sincerely apologize for any frustration it may have caused. This resolution is a testament to our commitment to customer satisfaction and delivering quality service. 
  
  Your feedback is invaluable to us, and we appreciate the opportunity to rectify this situation. Rest assured; we are actively working on enhancing our processes to prevent similar issues from occurring in the future. 

• Initial Complaint

  10/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled my Passport Membership on July 9 2023, which was good till October 10-10-2023, only to be charged $314.82 on October 10-2023. Called the company on 10-11-2023, spoke to a Joshua, and my account was refunded the $314.82, but then recharged $297 but under a miscellaneous charge. I called them again on October 12-2023 to be refunded this amount as Passport Membership was cancelled on July 9- 2023. I was told by a David it wasn’t them that charged my account, and that they could not see that charge on their end, and I should check with my bank. I immediately went to my bank, and they printed out the statement, that it was them that charged my account, as it has their business name on the statement and the address, but also thought it was strange they charged it under a dda miscellaneous charge. I have emailed them concerning this matter, and have requested that they please refund my account, to which I have only got a email stating they received my email. In addition to when they charged me the $314.82, and the Passport Membership fee is $297, they stated that my bank , charged me the $17.82 over the fee of the membership. I have spoke to 4 different people, Nanthan to cancel membership back on July 9-2023, then to a Joshua, a David and a Aljun, to get my account refunded, can tell you how many hours on the phone and 2 hours at my bank, which is ******** Bank NewFalls Road Levittown Pa. I would sincerely be grateful if you can help me get this settled and my refund of $297 to my account. Thank you, ********** * ****** **** ********* ****** ******* ** ***** ************ *******************

  Customer response

  10/18/2023

  New email from Elite Colibri Healthcare, I’m sending you the email, in which now they are stating they see the second charge of $297, which they denied seeing in all my phone conversations with them. First email from them since  October 13 - 2023, I sincerely appreciate you getting involved to help me out.    ********** ******

  Business response

  10/22/2023

  While reviewing this customer’s account, I was quickly able to find that they purchased our All-Access Massage Membership on 10/10/2022. Our membership auto-renews every year and prior to the purchase of our membership customers are notified that there will be an auto-renewal charge the following year unless you cancel before the renewal date. The customer did contact us before her auto-renewal payment came out of her account. Our customer service representative spoke with the customer and explained they had gone into our system and canceled her auto-renewal. While the customer was under the impression she had done all she needed to on her side to not get charged, on 10/10/2023, $314.82 was taken out of her bank account due to the auto-renewal charge.  
  
  The customer realized she was charged this fee and contacted our customer service loyalty team immediately by email and phone. We were quickly able to refund her back the $314.82 for the renewal charge and she was able to see the refund the following day. The customer contacted us on 10/13/2023 expressing her concern that she was charged an additional $297 and provided documentation from her bank stating it was our company that took the payment out of her account.  
  
  I proceeded to work with our accounting department, and we went through our systems to identify why it was showing that we took additional charge out of her account. I gathered all the information and sent it to the customer via email and asked her to take this to her bank to review her account. I was able to contact the customer by phone and we discussed her experience with the company. Although our data shows we did not charge her an additional $297, I took it upon myself to refund her the charge. 

• Initial Complaint

  07/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up for an annual pass for CME in June 2021. In 2022 my membership was “renewed” for $99.99. I called and spoke with someone stating I did not intend to sign up for an annually renewing membership. The customer service member refunded the fee and (I thought) cancelled my membership. On 6/28/2023 I was AGAIN charged $99.99 for a membership which I told them to cancel last year. Beware of endless annual charges!!

  Customer response

  07/26/2023

  I contacted the business customer service department and they resolved the complaint. Can I close this case?

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid for a child abuse renewal course, and had nothing but problems with the site. Finally got as far as payment, took the course, and the exam--passed, and then it kicked me out. Site will not recognize my credentials to retrieve my certificate and while I have sent multiple emails, no one has answered me for 3 and a half weeks. When these courses are for license renewal purposes, no response for almost a month is ridiculous. I paid for a course and received nothing in return. I'll have to take the course elsewhere to have my Cert in time for renewal. Would not recommend it to any of my dental hygiene friends.

  Business response

  03/07/2023

  On 1/30/2023* ***** emailed us stating she was having trouble with our website and was unable to pay for her course and retrieve her certificate. On 2/1, one of our agents responded to her email apologizing for the technical difficulties she was having and providing her with step-by-step instructions on how to get logged in, complete payment, and receive her certificate. A few days passed and on 2/5 ***** emailed in again with the same concerns as before. Our Customer Service agent noticed that payment was made for the course she purchased and unlocked the customer's certificate from the website plus emailed a copy to her. The agent had mentioned within the email to check her spam folder as in some instances certificates may not show up in her inbox.  
  
  On 2/16, ***** emailed in again, stating she tried contacting customer service as the website is not working for her and she cannot retrieve the certificate though she paid, completed the course, and passed. On 2/21, another one of our agents responded to her letting her know that they had emailed over a copy of her certificate and to check her spam folder just in case.  
  
  On 2/28* ***** emailed in again very frustrated and upset about the website and feeling as if our company was a scam due to her not being able to retrieve her certificate. She was hoping for a simple and easy process as she always has done business with Elite in the past but this time around, she has had nothing but issues and will gladly never come back to our site again. Upon this email, we did not respond, and the email was sent to our Admin Supervisor to look in to. 
  
  In *****’s last email, she mentioned “absolute crap/nonexistent customer service”. Our records show we did respond to all her emails in a timely fashion and our customer service agents provided her with a copy of the certificate that she was requesting. However, we did notice the email on *****’s account was different than the one she was emailing in on, which tells me she may not have received our responses due to having a different email address on file.  
  
  Resolution Taken 
  On 2/28* ***** emailed in about her frustrations and the email was sent to our Admin Supervisor to assist. On 3/1, he followed up by phone and reached her voicemail. Following that phone call, he emailed her the certificate, provided a link to her dashboard, and confirmed it was received.   

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for a 5 hour CEU course on 2/18/2023. I spent all 5 hours studying the course without interruption. It cost $108 with a coupon, which I thought was a great deal. You are informed before the course that there will be a test of which you must complete after the course, before midnight. There were no test options that I could find after the course completed. I thought that maybe it would be emailed after I could not find it on the site. I checked my email 10+ times with nothing from Elite. I finally emailed Elite customer support at 10:59pm with a screen shot of the course that I took. It is now Wednesday night and no response. I called Monday, the first day that customer support was available via telephone. I was told that he could not help me because I already had an open case through the email support. Instead he sent an email that was useless to my situation with FAQ. It states that I must have a book code to take the test. I never received a book via email or any other form. Now I am short 5 hours of a live CEU course for my license and must purchase another course. No certificate of completion available. No response from Elite.

  Business response

  03/01/2023

  Upon review of the account, Mr. ****** contacted our Customer Service team as he did not have any final exam to complete for his webinar course. At the time of the call, our support team agent did take steps to have the exam opened from his webinar course. Unfortunately, the ticket was not followed-up on once complete, resulting in a delay.  
  
  Resolution Taken 
  After further review of the account information and follow-up with our regulatory team, the student was provided with the necessary account access to complete his final exam for the webinar course. We followed up with a phone call to the customer with this information and he completed the exam the same day.  

  Customer response

  03/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩