Reviews

We had a water heater installed, service was fast and efficient, everything works, thank you.

Carrier shows the consumer how not to do business!Customer service is poor. Representatives are evasive and have an indifferent attitude when responding to problems on their end. Their response to the Carrier Cor app which theyve stopped supportingbuy a third party thermostat to replace my not even 5 year old Carrier one. Find a better company for your **** needs. Carrier has gone down hill.

Buyer beware!!! We have been long time Carrier customers and had been very satisfied so after Hurricane **** we needed to replace 2 units, one for upstairs and another for down. Our 1 unit upstairs outside has been an issue. It is 4 or 5 years old (there is a 10 year warranty on parts) and we have had multiple issues with it. Paid for service, been without AC for several weeks at a time, multiple times. We have no issue with our installers, they come and have been very gracious to try and get us up and running. This last time was was a full 6 months without AC, we live in *************. We were awaiting a part, first delay was beginning of April...waiting, May, June. I spoke to our installers and asked If I could call directly, stopped by distributor in *****, and finally emailed Carrier and started "the process". We had bought fans, mobile AC units and lived in hot humid conditions for weeks at a time and now for months. Our daughter has Non-******* Lymphoma so I was trying to navigate this stupid situation back and forth from *********** in *********, the rest of the family living in the heat. Finally, a full 6 months later Carrier replaced the entire outside unit. We however had to pay the installation, $1780. We of course paid it immediately, our service people deserved to be paid, they did the work. I reached out repeatedly to the customer service people via email as they had requested and no response. I finally reached out certified mail to president and vp of the company. This escalated to the management response team who came back with the legal contract that protects them. Sometimes there is a difference between being legally protected and doing the right thing. Carrier chose to not. I was not asking for all of the back service charges, only the installation charge for new unit, I had already paid this. So in you don't mind being without AC, paying multiple service charges and installing a new unit every few years...BUY CARRiIER..NOT ME

June 7, 2024 we had a Carrier heat pump installed (model #PH5SAN43000A). The first part of September 2024 we had a unit failure. My husband went to the local dealer where we were told we needed a licensed HVAC installer to order parts for service and it would cost us $75 to fill out warranty paperwork. So we set about getting everything in order. This Monday, September 30th the weather finally cooperated to install the compressor. Turns out the failure wasn't the compressor, but instead the reverse. Now we are again waiting for parts for the repair. At this time the only parts that will be original to the unit will be the fan and housing. We were denied a new unit that could have already been up and running, instead we have been at the mercy of this company and mother nature. I would like to believe that companies stand by their products and want to give good customer service. We have been very disappointed with a major purchase for our household in a time when everyone's budgets are tight. $9000 was no small sum for us to hand over for a product we apparently can't have confidence in.

I bought a new ** system for my 1700 square foot house in December of 2024. I live in the ******* area, I did not turn the ** system on till April. It is a 5ton unit, all parts are new ** / heater . The system has broke down 3 times since it was installed. The installer will not answer me calls or text. So I called Carrier Corp and I get no response from them either.....Carrier ** systems are made on ****** with 3rd world country substandard parts. These ** units are junk, and I would not recommend them, and the Carrier tech support is less than helpful. I am sure it is because of the constant phone calls with customers complaining about their inferior **********************.

I bought a Carrier unit 4 years ago and a part went out. THE COMPANY HAS REFUSED TO HONOR THE WARRANTY Because I did not buy the unit directly from the distributor. Yet they accepted the registration and is on their site to show it is under warranty; and was installed by a licensed contractor. I called the company to speak to the escalation team and was told by Wilesha they leave at 430pm EST and there was nothing she could do for me and I would need to call back tomorrow. The was no one else in another office to speak with in the whole **. I also spoke to a ******** who disconnected the call and left me speaking on the phone. I then sent an email to the company and it has been over 24 hours and I have not had a response. I sent another email. Wilesha told me she did not know why they did not respond and could be they are back logged. I have a 77 yr old husband, 2 children and 4 dogs. I have been trying to resolve this issue since Monday and Carrier has refused to respond. My 3000 sqft house is 100 degrees inside. I have been in this situation for 5 days. My contractor tried to buy the part outright and was told no due to the warranty dispute. I will make sure my experience will be heard by many.