Customer ReviewsforCarrier Corporation

My AC Blower went out after 7 years. Carrier would not cover it under warranty and they design to have you repair there systems. Choose a different brand with higher quality. My system was installed in 2016.

Dear *************************, 

On behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.

I have checked our customer service records and do not show any prior communication from you, nor a matching product registration under your name. The standard warranty Carrier provides is a 5-year parts only warranty from the date of installation. In 2009, as an incentive to encourage our customers to register their equipment, we offered should you purchase equipment using Puron (R410a) refrigerant, have the equipment installed in an owner-occupied residential dwelling and register the eligible equipment within 90 days from the date the equipment was installed we would provide an additional five-year warranty enhancement. The warranty enhancement would be provided to only the original owner of the equipment and any subsequent owner(s) would receive the original five-year parts warranty coverage. 

We appreciate you reaching out to share your experience, should you have additional concerns or feedback you would like to share with our team. Please contact our customer relations at ************** and have your equipment serial number available. 

Thank you, 

*******************
Consumer Liaison- Executive Offices
Carrier Corporation 

Had a 2 year old heat pumpnot working had technician he diagnosed bad compressor they change comprssor and that was a 2200 hundred dollor bill,because carrier dose not do labor or freon. Got it working and one minute later it went out again. Now the technician told us it will cost another ********. Call carrier,because the tech told us we would be throwing good money after bad. Because when the compressor when out it through metal through the whole system. So it is junk at that point,because everthing needs to be replaceed. We call carrier and they were so uncarrying and down right rude. They would just relace parts,but didn't care how much it cost us for freon and labor. It would be more than price of new system. If they had 5 negative stars that is what we would give them.

Dear ***************************, 

On behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.

Carrier is very much interested in seeing that the equipment we manufacture performs well. Before any component is selected to become a part of our products it is subjected to rigorous factory testing and we fully expect those meeting our specifications, with proper maintenance, to give many years of good service.

In order for us to properly review your case we will need the following information:

- the model & serial numbers of your equipment
- installation date of the equipment
- name and phone number of installer
- name and phone number of current servicer
- current diagnosis
- any maintenance and service documents

I will send you an email as well requesting the above information. Once we have received the above information, I will escalate your case out to our service manager and ask them to review your equipment failure with your service provider and offer support. 

Thank you for taking the time to reach out to us regarding your experience. 

Thank you, 

*******************;
Sr. **************** Specialist
**********************

Worst warranty services every.Secondary heat exchanger on my furnace went bad. I contacted ****** (A Carrier Company) and they told me that they will cover all the cost of the replacement part and replacement services as they have a class action lawsuit again them regarding using bad secondary heat exchangers and have to give the customers a extended warranty for the secondary heat exchanger.They verified that I am elegible for the warranty services as the make and model of my furnace falls under the class action.****** made sure that they will reimburse the services cost after I go through their authorized service company(***************** services)Even though I got it diagnosed from another company at first. ****** said I have to get the diagnostics done through their authorized company so that I can get the reimbursement of the charges. So I got the diagnostics done by ***************** Services and paid them $174 for Diagnostics. (Diagnostics - Bad Secondary heat exchanger)After Diagnostics, ****** sent the Part(Secondary Heat Exchanger) to ***************** services.After diagnostics charges i paid ***************** Services for the replacement services that was $1396 hoping that ****** will reimburse me the charges as they promised.I provided ****** the invoices and the information they needed to process my reimbursement but they started making excuses.After a lot of effort and a lot of waist of my time in calling them a lot of times, they send me a cheque of only $500 instead of the full amount.Do not trust this company regarding warranty services. Also, they are intentionally making their products of a trash quality so that the customer will replace the product sooner and they can sell more.

Dear *****************************,
 
On behalf of ******, I am very sorry to learn of the problems you have experienced with your equipment.
 
****** Corporation is the manufacturer of heating, air conditioning and ventilation equipment; we go to market through a distribution channel. The distributors, in turn, sell our products to dealers and contractors within their territories. The distributors, dealers and contractors are all independently owned and operated businesses. We as the manufacture can not control dealers/contractors pricing and those cost would be set by the independent company.
 
As explained in the letter you received, The extended warranty program for certain 90% high-efficiency gas furnaces was the result of a 2007 class action, and owners of the impacted products were notified of program as part of a court-approved class action settlement. As a settlement to a class-action lawsuit Carrier/****** Corporation agreed to pay a labor allowance (4-hours) for the replacement of the secondary heat exchanger only on certain model units. We offer two options upon the failure of the secondary heat exchanger in your furnace, pursuant to the court-approved class action settlement from 2007: a repair option with a replacement secondary heat exchanger/labor allowance or a credit towards the purchase of a new ****** furnace.
 
Our records indicate your dealer ***************** Services-Tacoma completed the secondary heat exchanger replacement and filed a warranty claim for the parts as well as the 4-hour labor allowance that was provided per the class action suit. Our Sr. ***** agent provided a voucher to be used towards future service and repairs along with our management review board providing an additional $500 concession that you agreed upon. The warranty claim submitted by your dealer and the additional voucher and concession provided by customer relations reflect we have gone above and beyond and fulfilled the manufacture and extended warranty obligations.

Thank you,

*******************
Consumer Liaison- Executive Offices
Carrier Corporation 

-$23k LOUD minisplit, neither Carrier or Allseasons (the company who installed) will correct. -I replaced my central air with a carrier minisplit with the upgraded infinity heads. -My sister has **************** rented houses with minisplits -all were virtually silent in my experience.-Immediately after installation, the systems creaked and crackled, incessantly, WHENEVER THE SYSTEM IS running, so loud it disrupts sleep. -The racket is not just when the system turned on, it is ALL THE **** when its RUNNING. -I notified Allseasons. They sent techs out to address the problem with stop gap solutions, again and again they dispatched techs- until I requested/demanded a more permanent solution. Allseasons then had Carrier out to inspect the systems. -The Carrier representative said the incessant cacophony of crackling and creaking sounds from the heads are normal and coolant transfer.-After this I emailed *****, the service manager, if there was any plan to resolve, below is his word for word response:-This is the first time I have ever heard of a Carrier head unit having this issue. The reason why we had the Carrier rep at to your house is because we had not had any feedback from prior installs with respect to this issue With that being said I personally saw the final install and it was very well done, this issue with the unit is Carrier not the install. With that being said, I will reach out to our Carrier rep to see if I can get to a different answer on Carriers part. -I have not heard back from Carrier or Allseasons. -Allseasons didnt even call me for the yearly service in FALL2023. -Here is a video: **********************************************************************************

Dear ********************, 

On behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.

Carrier is very much interested in seeing that the equipment we manufacture performs well. Before any component is selected to become a part of our products it is subjected to rigorous factory testing and we fully expect those meeting our specifications, with proper maintenance, to give many years of good service.

We understand your frustration. I am escalating your Carrier case #******** to our district and territory service managers to review. We have forwarded your concerns and asked them to contact All-Seasons to discuss your concerns and find a resolution. I have asked they provide me with updates as they speak with your dealer. Please be advised your dealer will be in the best posting to provide the most up to date information once they have spoken with the service managers. 

If you have any further questions, please contact our office at **************. 

Thank you,

******************* | Consumer Liaison- Executive Offices | Carrier Corporation

We had a Carrier furnace put in December 2022 and have already had to have the blower motor replaced. They covered the parts, but not the labor. They apparently do not stand behind their products. After 2 years we should not have been stuck with a $340.00 bill to replace inferior parts. I would not recommend a Carrier furnace.

Dear *******************************, 

On behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.

The warranty Carrier provides is a limited parts warranty from the date the equipment was installed. The manufacturer warranty does not include diagnostic fees, labor, refrigerant, maintenance, etc... The labor warranty was provided by the installer for a period of time as determined by them. Typically, the installer will review with the homeowner options to purchase additional parts and/or labor coverage. I am very sorry if you were not provided with these options at the time of your purchase.

Thank you for taking the time to reach out to us regarding your experience. We would suggest reviewing your purchase agreement to determine the labor period provided by your installer at the time of purchase. 

Thank you, 

*******************
Consumer Liaison- Executive Offices
Carrier Corporation

The secondary heat exchange went bad on my heater which should be covered under our warranty but I cannot get anyone from your company to get this fixed. We have been given the run around for two week with no heat living in **. Now it's going to be a high of 22 degrees on Saturday and I have NO heat. Why offer a warranty when it is not upheld!

Dear *****************************, 

I am very sorry to learn of the problems you have experienced with your equipment.

Carrier Corporation is the manufacturer of heating, air conditioning and ventilation equipment; we go to market through a distribution channel. The distributors, in turn, sell our products to dealers and contractors within their territories. The distributors, dealers and contractors are all independently owned and operated businesses.

Should you require repairs under warranty, we recommend engaging a licensed HVAC technician with an account at a ********************** Distributor. This ensures that the technician can efficiently file warranty claims directly with their distributor to cover the part cost. Please be aware that we are unable to reimburse homeowners for parts if the technician does not meet these criteria's.

If you're not familiar with local dealers in your area, you can find a convenient list on our website at www.carrier.com. Additionally, we've attached a list of dealers in your area based off your zip code:

************ Investments DBA Air Quality Control
************

United Air Conditioning and Heating
************

*** Heating & Air Conditioning Inc
************

**** & West Inc
727+346-6871

*************************************, Inc.
************

Thank you, 

*******************
Consumer Liaison- Executive Offices
Carrier Corporation