Business ProfileforHelix Urgent Care

I had a telehealth visit with Helix on 2/11/2024 to address covid concerns and get a prescription for panoxil. Helix accepted my ********* with Medi-cal, and no payment was to be obtained from me out-of-pocket for the services rendered. A month later, I received a bill for $80.65 with no detailed statement regarding what the charge was for. Again, as I have Medi-cal, I shouldn't have received a bill as the entire payment should be collected from *********. I have reached out to Helix by email multiple times **************************************************** and by phone twice *************), to get further information regarding the charges, and never received a response - they continue to send emails and attempt to collect payment on a bi-weekly basis. I contacted my *********'s grievance department to confirm if I am responsible for the payment to Helix, and my ********* has both called and sent a letter to Helix stating that they are not to bill me, but my ********* has not received a response either, and I continue to receive collection attempts and are now including over $100 in "late fees" to the original charge. Helix is not complying with Medi-cal's ********* policies and Helix's attempts at collection are now verging on harassment, along with the threat of hurting me financially with their bogus "late fees" as I am not responsible for the remaining balance per my *********. I fear for the other patients they have seen who have been trapped by their surprise fees despite ********* coverage, and their predatory practices with collections.