Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2025, my primary Vet saw my Yorkie, Happy Boy, in the morning hours. Happy Boy had thrown up 4 times in the same amount of days. He had not been sick prior. Additionally, he had lost 8 lbs in that same period. My primary vet indicated he needed IV treatment overnight but they did not have the capability to do IV overnight. They suggested The Animal Care Clinic, I consented and my Vet called them immediately. They accepted my dog, my Vet faxed over all the records and also gave me an additional copy of the records in case there was a problem with faxing.
  
  I arrived at about 30 minutes later. Shortly after my arrival, the staff said there would be a fee of $2200 to begin Happy’s care. That it may not be that much or it could become more. I gave them my Card and the $2200 was approved. Following the financial transaction. I proceeded to wait in the lobby for over 4 1/2 hours without being seen - while many animals were quickly seen and left (seemingly being well checkups). After over 5 hours, I went to the desk and said that the entire reason for my arrival at this Vet office was to start IV fusion which you had agreed to do. And here I am over 5 hours later without being seen.
  I was finally seen late afternoon and Happy was admitted. I was not allowed to say bye to him that afternoon. I came every day to see him and walk him. he was getting the transfusions and found to have diabetes, 2 ounce doses each day. I kept asking when I could take him home as he appeared to be getting better. They kept him 4 days (late afternoon on the 1st day and a short period on the morning of the fifth day. The total cost to me was (conveniently) was $2206.61. Although I believe they did take care of the infusions and found the diabetes, I believe they kept him 2 days longer than necessary. He was better and I wanted to take him home by the 3rd day, but they said no. I believe they scammed me for all they could get from me. Never again will I go there

  Business Response

  Date: 04/23/2025

  Thank you for
  taking the time to share your feedback regarding your visit to Animal Care
  Center with your Yorkie, Happy Boy, on April 18, 2025. We know how stressful
  and emotional it can be when a beloved pet is sick, and we sincerely regret
  that your experience left you feeling dissatisfied. Your concerns are important
  to us, and we appreciate the opportunity to respond.
  First and
  foremost, we’re glad to hear that Happy Boy is recovering and that a diagnosis
  was reached. Our goal is always to provide compassionate, high-quality medical
  care tailored to each patient’s needs, and we truly appreciate your trust in
  allowing us to care for him.
  We’d like to
  provide some clarity around your visit and our process:
  According to our
  records, you were checked in at 2:06 PM. Our medical team reviewed the medical
  records and lab results provided by your primary veterinarian before proceeding
  with care. Following this review and development of a treatment plan, your
  deposit was collected at 3:33 PM. Happy Boy’s treatment, including IV fluids,
  began by 5:50 PM.
  Our hospital
  balances both scheduled wellness appointments and same-day urgent care visits.
  While we prioritize critical cases, stable but non-urgent patients may
  experience longer wait times as we work them in between previously scheduled
  appointments. We recognize that this can be frustrating, especially when
  communication is lacking, and we sincerely apologize for not keeping you better
  informed throughout the wait.
  Regarding the
  financial aspect of your visit, the initial treatment plan presented ranged
  from $2,397.81 to $3,043.47,
  based on your pet’s anticipated needs. After you shared that you had limited
  funds available—specifically $2,200—we worked to honor that budget. In doing
  so, we applied discounts totaling over
  $200 to your final invoice in an effort to ensure Happy Boy received the
  care he needed without exceeding your financial limit.
  It’s also
  important to note that when Happy Boy was discharged yesterday, our team
  recalls that you expressed gratitude
  for his care and did not mention any concerns with the invoice total or
  the length of his stay at that time. We were surprised to receive your
  complaint afterward and hope we can help clarify any lingering concerns or
  miscommunications.
  As for the
  duration of Happy Boy’s hospitalization, our recommendation to continue care
  over four nights was based on his clinical condition and the need to closely
  monitor and stabilize his pancreatitis and newly diagnosed diabetes. We
  understand how eager you were to bring him home and admire your dedication to
  his well-being. Our team’s medical decisions are made solely in the interest of
  patient safety and recovery.
  Lastly, we take
  your comments about feeling taken advantage of very seriously. Transparency,
  empathy, and respect are at the heart of our approach, and we’re truly sorry if
  we fell short of those expectations during your visit. If you are open to a
  follow-up conversation, we would appreciate the opportunity to speak with you
  directly to walk through Happy Boy’s medical record and discuss any unresolved
  concerns.
  Thank you again
  for your feedback and for being a devoted advocate for Happy Boy.

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sweet sweet baby boy had gotten parvo well this vet was the only option to take him to by the time I got a ride. He is also my emotional support animal When I got there with my lifeless baby they took him straight back no complaints there at all now where my problem is they make you sign a bunch of paperwork and they tell you while you are signing it that IF YOU CANT PAY WE WILL TAKE OWNERSHIP IF YOU CANT ok so then they tell you that all you have to do is make a post of Facebook and pretty much without fail you get help if you post on 850 pets and they give you a list of places that will help without doubt by the way none of it works neither does the list and they tell you how they don’t want your dog this is just to insure they get there money ok well a lot of people don’t just have 3000 dollars laying around they tell you to apply for scratch pay and care credit and all these things that will help you and well I got nothing so well after signing the papers and all of that. My husband and I was fixing to leave when we paid $180 witch was dang near every thing we had in our pocket we held enough to have the gas to get home on ok so a week maybe two goes by and all the while everything on there web site and all is talking about a payment plan mind you again my husband and I started saving and selling everything we could and we took in $400 toward the bill ok I ended up breaking the bones in the top of my foot and could no longer help my husband with the lawn care business he is starting so there went the little bit of extra money we could have made I emailed them and let them know and the emailed me back wanting another $800 before I could sign a promissory and printing, and I had to do it well with having bills and everything out with bones, broken and top of my foot. I couldn’t do it so not only did they take my money they took my dog too, and they refused to answer my letters I believe this is illegal because they’ve already accepted my money

  Business Response

  Date: 08/13/2024

  After further review of the account, it was determined that
  Ms. ******** signed a Transfer of Ownership agreement prior to the pet being
  hospitalized. The Transfer of Ownership relieves the client of all ownership
  rights and responsibilities, including financial, beginning at the time the
  document was signed. Prior to hospitalization and signing the Transfer of Ownership,
  Ms. ******** authorized the Office Visit, a Parvo Test and Blood
  Glucose test, making her responsible for $247. She has paid a total of $580,
  leaving her a credit balance of $333. Upon Ms. ********’s acknowledgement and
  agreement, we will issue a refund of $333 in the form of a check which will be
  sent to her address of record.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Emotional support animal was treated for 6 days. He was cleared to go home. I called 4 times in 5 hours with concerns that they shouldn't have released him. They disregarded my concerns. I kept telling them something was wrong. They couldn't get him to eat for his entire stay. Still they discharged me saying he would probably eat for me, at home. Otherwise force feed him. I told them over and over something was wrong. I was already charged 2k more than the high end treatment plan. So, while waiting for morning so I could take him to someone else, he died in my arms.
  They have shown zero concern of the outcome. They kept saying just continue with meds, he will be OK. They told me that for the entirety of his stay while I visited him. I have received notices that this has happened numerous times. Animal seen, overcharged and sent home which died within 12 hours.
  
  I asked about swelling in his legs, rapid breathing, regurgitating while waiting to be discharged. "It's normal" he is excited and the swelling was from lack of protein? No, edema doesn't work like that. It is fluid build up for a reason. I know this for a fact.
  
  I don't know how a company with so many complaints with exact or similar issues have stayed below the radar of negligence. Yes, I am saying they were negligent in their act.
  
  You don't send an animal home that hasn't eaten in a week, is regurgitating still, breathing rapidly and groaning in pain. I called them 4 times in 5 hours and even let them hear him grunting. The receptionist said "it was an old man grunt" he was less than 8 yrs old.
  
  I now see why the business closed under a different name.
  
  You can't assume every animal is a dollar sign. He was an Emotional Support animal. I never approved or signed a new treatment plan that increased over 2k.
  
  My care credit card was on file. They saw the limit, told me what it was. I increased it, and they increased my bill almost maxing it out.
  No way should they have a clear bbb rating. No way.

  Business Response

  Date: 08/18/2023

  First, we would like to express our sincere condolences for
  the loss of Leo; we understand how distressing the loss of a pet can be.
  In response to the concerns outlined in your complaint:
  The initial treatment plan was written for 1-3 days of
  hospitalization and supportive care following Leo’s release from the specialty
  hospital that performed the surgical removal of his right kidney due to a suspected
  diagnosis of cancer. He ended up staying with us for 6 days and updates to
  treatment and diagnostics was communicated regularly, which was, we understand,
  why you increased your credit line with Care Credit. We billed for the services
  and medications Leo needed and provided during his time here…no more.
  Despite our recommendation (and the specialist’s), you
  elected NOT to take him back to them for evaluation. Our medical team was very
  invested in Leo’s care during his time with us and spoke to you numerous time
  at length both on the phone and during your in person visitations. Every plan
  was discussed and approved by you.
  Due to Leo’s clinical and lab improvement, the decision was
  made – and agreed upon by you – that we would send Leo home to see if he would
  eat better there since he had started eating some treats during your visits.
  Sometimes pets simply will not eat in a hospital environment in which they are
  unfamiliar.
  Following his discharge, you did call with concern regarding
  his respirations and the fact that he had still not eaten. The technician
  reported that the respiration rate which was discussed was normal and
  instructed that Leo be given an appetite stimulant because he was discharged
  that morning prior to administration of that medication. You called again later
  that afternoon, still concerned as he was vocalizing and couldn’t get
  comfortable despite the fact that he had been given the prescribed pain
  medication. The technician offered to re-admit Leo to the hospital which you
  declined; she also spoke to the doctor who authorized an increase in pain
  medication in hopes of making him more comfortable.
  Again, we are very sorry that Leo did not have the outcome
  we all hoped for and wish you peace in your time of grief.

  Customer Answer

  Date: 08/21/2023

   
  
  Complaint: 20461443
  
  
  
  I am rejecting this response because:

   

  First of all, simply telling me he is having bloodwork doesn't ask for permission to increase the bill. 

   

  second of all I called your business 4 times after returning home. The response to the final call was that I could bring him back the next day.

   

  i did not agree that he was well enough to go home. I did not tell a soul he ate a treat while I visited because he didn't. He smelled it, took it then dropped it.  

   

  I told you the reason for bringing him to you to begin with. I even discussed driving back to Tallahassee before the receptionist basically talked me in to bringing him there. 

   

  You can say you told me all of this info, you can say I thought it would be best if he go home (WHICH I DID NOT), but how can you explain the discharge rep answer to his breathing, swelling and not eating before I left. It wasn't not as simple as you are describing. She said what she said to make me feel that he was OK when he wasn't. 

   

  If your child wouldn't eat for you, then you took him to a Dr, your child still did not eat for them during the stay, you would do what? Discharge to "hope" he would eat. 

   

  Every time I called to get an update, I was told he was better. When I arrived, he was the same. 

   

   

  This was a mistake? A bad choice? Misdiagnosis? Zero times did i refuse to take Leo back to Tallahassee. Zero. And if he was getting better in your care why would I need to go to Tally when Santa Rosa branch had a follow up 5 days after you discharged him. 

   

  Two different stories are being told. One is from the person who put their trust in you and believed what you were telling me. The other is one trying to excuse themselves from their actions. None of this is a reason, it is an excuse. 

   

  The Dr who said he could go home wasnt even on site the day I was told he was to released that Saturday the 22nd of July. That is what I was told. Perhaps the reps who I was expressing my extreme concerns to did not relay the messages correctly. Regardless, they work for you, not me.
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 1 - Bella stopped eating made an appt with Critter Care june 5
  June 2 - Bella ate some chicken - kept it down
  June 3 - drank ALOT of water - that night puking brown
  June 4 - Bella was lethargic- laying on her water bowl
  called ACC PCB at 8am only Vet open on a Sun for emergency. I told the whole story was gave a 10:30 appointment and was told to get there early to be seen. We showed up way before 10. We filled out the paperwork. We sat in the waiting room. I asked multiple times when Bella was going to be seen. Other people were put in front of Bella to the fact was later said they didn’t realize it was as serious as it was until it was too late. Bella was hardly moving, labored breathing laying on the bench in between DD and I - but NOT serious? - 1230 Bella died in the waiting room in front of my 2 girls.
  Not one time did anyone look at her , check on her , other than the receptionist stood up @ noon one time looked our way and then put someone else in a exam room - 5/6 animals during those 2 1/2 hour timeframe were checked , triaged in the waiting room - Bella - was not checked 1 time! At 12:30 yes I screamed explicits and ran through an exam room where I was met with 6 employees NEVER saw before - I was asked to do an x-*** .. still unsure why that was asked from the VET .. not one time did I say do everything, whatever you can do, she died in front of my two girls in the waiting room - stretched, urinated and went limp. Tests ran after she died. I brought her home in a box with over $1k bill. It’s unacceptable , negligent at the least. I had 2 return calls , a lot of issues with that, Was told they did everything right and would not have a price adj? still waiting on a call because what actually happened from the 8 AM call until she passed at 12:30 to when I brought her home at 1:30 wasn’t told to the legal team - which was another mgr at diff location. She was supposed to call back 6/30 after researching more- still waiting- I want a refund.

  Business Response

  Date: 08/02/2023

  Dear Better Business Bureau,
  I hope this message finds you well. I am writing in response
  to the complaint filed against our veterinary clinic, Animal Care Center, by
  **** ***. We sincerely apologize for the distressing experience that Ms. ***
  and her family encountered during their visit to our clinic on June 4, 2023.
  While we understand ****'s frustration and the emotional
  toll this event has taken, we must clarify some points regarding their
  complaint. We value transparency and wish to provide additional information to
  address their concerns.
  1. Wait Times and Case Prioritization: As a veterinary
  clinic, we prioritize patient cases based on their severity and urgency. On the
  day of the incident, we indeed had multiple cases, including a venomous snake
  bite and a patient having seizures, that required immediate attention; our
  veterinarian and team were attending to these critical patients. Our staff
  monitors the waiting area, and we strive to attend to every patient as quickly
  as possible. Unfortunately, due to the nature of emergent cases, wait times can
  vary.
  2. Refund Policy: We understand that Ms. *** has requested a
  refund for the expenses incurred during her visit. However, at this time, we
  are unable to issue a refund. As a medical facility, our fees are based on the
  services rendered, and our veterinarians and staff invest their time,
  expertise, and resources in providing the best care possible for every patient.
  We are committed to addressing concerns and making improvements, but offering a
  refund for services provided may not align with our standard policies.
  While we cannot provide a refund, we want to emphasize our
  commitment to learning from this unfortunate event. We have conducted a
  thorough internal review of the circumstances surrounding Bella's visit to
  identify areas where we can improve our services and avoid similar incidents in
  the future.
  As part of our continuous improvement efforts, we are taking
  the following steps:
  a. Enhanced Communication: We are implementing additional
  training for our staff to improve communication with pet owners during their
  visits. Clear and compassionate communication is vital during distressing
  times, and we want to ensure that our clients are well-informed and supported.
  b. Emergency Triage Protocol: We are revising our emergency
  triage protocols to streamline the process and ensure that all cases are
  promptly assessed and treated.
  c. Customer Service Training: Our team will undergo further
  training to ensure that every client receives the empathy and understanding
  they deserve during challenging times.
  We are deeply sorry for the loss of Bella, and we
  acknowledge that we could have handled the situation better. It is our goal to
  provide exceptional care and support to all our patients and their owners.
  We appreciate the Better Business Bureau's involvement in
  this matter, and we are grateful for the opportunity to address the complaint.
  We remain committed to upholding the highest standards of veterinary care and
  continuously improving our services.
  If you require any further information or have additional
  questions, please do not hesitate to contact us.

  Customer Answer

  Date: 08/04/2023

  
  
  Complaint: 20294147
  
  
  
  I am rejecting this response because:

  I believe at this point, it’s our word against theirs. I know for a fact we were given an appointment time no matter what is being said after the fact now. Yes, there was a dog that came in with seizures after we arrived and was sitting there - they were triage right away. And assuming that dog went home? As we sat, I got up and questioned the receptionist At this time, she told me there was others ahead of us. and keep in mind , there’s no one in the waiting room but us.

  I asked her multiple times when Bella was going to be seen. The dog that I guess was bit by a snake showed up at noon. We were there for two hours sitting there with our dog labored breathing, not one time checked or triage. At 12:30 our dog died in the waiting room and after the fact they decided to perform all those unnecessary procedures. I need someone to look up when a dog passes do they urinate? Yes she did. She died at 12:30. All tests were ran after she passed. Yes, I have a problem with that. Not one time did I say do whatever you can do.. do everything.. not one time. I’m not saying she wasn’t sick. It started the Thursday before and came over very quickly. I’m saying she sat there for 2 1/2 hours and suffered unnecessarily at a supposedly emergency veterinarian in front of my two girls. I’m pretty sure the animals they put in front of ours, all went home not in a box.  
  

  The response that they called me back. I did not get any return calls after I was told I would, once they re-searched. 
  

  Yes I have a problem with the whole situation still. 

  
  
  
  Sincerely,
  
  
  
  **** ***

  Business Response

  Date: 09/08/2023

  This complaint has been settled.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went there for help for dog throwing up for getting into onions. They found a mass and never addressed onions as she was showing no signs of illness before. They kept her overnight and then called told me she had a mass and had stopped vomiting and to come get her. They charged me over $1400. and charged me $60 for medicine they didn't even give me. As soon as we left, she started vomiting and kept vomiting until I could get her in another vet hospital where she is now. She also had infection and I could not get medicine down not even water to stay down. I asked for medical records according to them they had given her fluids by IV and medicine by injection. No way they could even know she hadn't stopped vomiting. The hospital I took her to yesterday couldn't believe they released her in her condition. I paid $1400 for nothing as what I took her there for not resolved. They have ripped me off. They deserve payment for IV and injections and nothing more. She will be in this hospital for up to 4 days. They also said she had kidney stones not so. They said mass inoperable. This hospital said what is important is getting her infection and vomiting cleared up and then we will address mass and will refer her to surgeon for opinion on mass. Totally horrible experience for me and my beloved dog Lacy. Even days wrong I took her on 20th and they show 21st admitted and stuff dated 23rd when she wasn't there. The hospital has the bill I will get and try to submit. But I am attaching medical records.

  Business Response

  Date: 05/08/2023

  This complaint was addressed via telephone with our Managing DVM and the patient was referred to a specialist. Is there an update on the patient's condition? Does the client wish to revise the complaint following specialist visit?

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday March 18th, my senior American Pitbull Terrier was declining fast. I rushed him to Animal Care Center because they were the first to answer the phone. He had a tumor on his spleen that ruptured and needed an emergency splenectomy. After charging a $500 deposit, running diagnostics, quoting the surgery, and instructing me to apply for care credit, they informed me they didn't have donor blood on hand, charged me $100 more and suggested I go elsewhere. I paid a total of $608. I was trying to save my senior baby on limited funds and ended up having to drive two hours away and pay for everything again because they were unequipped to adequately treat him at their "emergency facility".

  Business Response

  Date: 04/14/2023

  Our policy is to collect a $500 deposit to begin immediate
  treatment in effort to stabilize a patient rushed in and/or in critical
  condition. Due to the condition of this patient (distended abdomen) and the
  length of time since symptoms began (approximately 2 weeks) it was determined
  that bloodwork and an AFAST ultrasound were needed. The services
  we provided led to the diagnosis of the splenic mass, which in this situation
  required surgery and a blood transfusion. Upon the realization that the patient
  would need blood, we immediately reached out to another facility to see if they
  could help since we, in fact, had gone through our supply. All medical notes
  and laboratory results were sent to the other facility with the referral; we
  have no control over another facility’s protocols and their repeating of the
  diagnostics. We do not feel that a refund is warranted as the diagnostics we performed lead to the diagnosis of the patient.

  Customer Answer

  Date: 04/17/2023

  
  
  Complaint: 19876325
  
  
  
  I am rejecting this response because: I should have been informed that the facility had no access to blood before paying a deposit and moving through diagnostics. Had I known the business could not adequately treat my dog, I would have went elsewhere. As I originally told the tech, I was worried he needed surgery and though my diagnosis was incorrect, believing he needed surgery, I would have never sought treatment from a facility that did not have blood on hand. I offered to bring his daughter from home to serve as a blood donor in an attempt to salvage the $608.00 spent on diagnostics/emergency fee, to which Animal Care Center declined. I was not given the proper information from your facility to make an informed decision about care. Your facility took a deposit, ran diagnostics, worked up a treatment/surgical plan and quoted it as if your facility could provide the services, suggested that I apply for care credit as if your facility could provide the services, and then sent me on my way, but not before charging me another $108.00 (on top of the $500 deposit). At the very least, your facility should have waived the emergency fee because your facility was inadequately prepared provide the emergency services needed. I was ready/willing/and prepared to have the surgery with your facility, but your facility was not prepared to perform the surgery, despite leading us to believe otherwise. I have included the treatment plan worked up by your facility. 

  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 05/08/2023

  The basis for your complaint is that we did not have blood
  supply on hand and that you were not notified of that prior to your pet
  receiving care. It is, in our opinion, unreasonable to advertise, post, or
  otherwise notify all clientele that we have depleted our blood supply when
  realistically very few (likely less than 1%) will require blood product to
  treat their condition. We understand that you offered to bring a housemate to
  serve as a donor; this is not advisable when that donor has not had testing to
  be sure the blood is absent of comorbidities which could lead to other health
  complications of the recipient. Again, the services we provided lead to the
  diagnosis of your pet and the referral was made to a facility where the surgery
  could be done and all records were sent to the referral facility.

  Customer Answer

  Date: 05/08/2023

   
  
  Complaint: 19876325
  
  
  
  I am rejecting this response because: Please see attached BBB Accreditation Standards, specifically: "Prominently disclose all material facts that bear on a customer's decision to buy / any known delays or shortages of stock". Your facility falsely led us to believe they were able to treat our dog. We sought emergency care for treatment. He did not receive treatment from your facility. Instead, we paid for diagnostics that had to be redone at a facility that was able to treat him. 
  
  
  
  Sincerely,
  
  
  ****** ********