Business ProfileforHCA Florida West Hospital

7/3/2023: I was hospitalized overnight at West Florida Hospital in Pensacola, FL. West Florida Hospital's billing people submitted my bill to Medicare and to ******* BlueCross BlueShield *"*******). Medicare paid its part, and ******* paid $1,600. I received a bill from "HCA Florida West Hospital" on April 9, 2024 in the amount of $1,600. My daughter and I called (844) 974-3800 and spoke with "Ashley G." She told us she works for ********* the billing service for West Florida Hospital. She said that Medicare paid but that ******* didn't respond. Later in the conversation which was being recorded by ********* Ashley G stated that Blue Cross denied the claim. She refused to provide us with an EOB from *******. She said that the only way to keep me from being turned over to collections was to start a payment plan. So I told her I would start a payment plan to keep them from turning me over to collections. She said I did not have to start the plan that day and that they would bill me. In the meantime, my daughter and I called ******* and spoke with Gabby. Gabby told us that ******* had paid the $1,600 bill to West Florida Hospital with payment number 0021521219. Gabby placed us on hold and called Parallon and spoke with "Ashley G." Gabby said that "Ashley G." would have their "Provider Services Department" contact ******* and that Ashley G. refused to transfer Gabby to that department. My daughter wrote a letter to HCA Florida West Hospital on 4/29/24 and enclosed the Durable Power of Attorney form documenting that she has my durable POA. She set out the background of the situation. My daughter told them that they needed to work with ******* to set the record straight and that they should not turn me over to collections. On May 31, 2024, a collections agency called my daughter. I have uploaded the hospital statement as well as the ******* EOB showing that they paid the $1,600. I want West Florida Hospital to correct this and stop collections.