Reviews

BEWARE! Do not waste your hard earned money with this garbage company. My wife and I ordered 3 bottles of Limoncello for an upcoming vacation, we even paid the $30 extra for 2 day shipping. On the second day (the day it was supposed to arrive) they sent us an email saying that they were out of stock, and it would be an extra 3-5 days before we got our order. So, to resolve this issue I called the number on the website. The “Manager” picked up the phone and I explained the situation. She was extremely rude and basically told me that there was nothing she could do, and even if we could substitute, we wouldn’t get it in 2 days even if we did 2 day shipping. She then tried to argue with me and said that “The email doesn’t say we are out of stock, it says we don’t have any! I know because I write the emails”, she argued this point even after I read her the email that she supposedly wrote saying that our order was OUT OF STOCK. If it had just been them running out of the order, that would have been fine, this kinda stuff happens. If it had just been their extremely delayed email telling us we wouldn’t get our order in time, that would have been fine because of course, this kinda stuff happens. If their customer service had just been bad, that would have also been fine because we all have bad days, especially those of us in customer service. However, with all of these things combined, it just makes for an awful experience. Definitely won’t be using them again, and I suggest you don’t either of you value your time and money TLDR: Don’t waste your money, they won’t come through on their end of the deal, and the customer service is worse than your local Walmart

I am sorry but we did not have the product available through our distributor at that time. Also at that time we were in the middle of changing shippers and that is why we could not substitute or ship another product out. Our shipping has finally been up only since today.

Order placed and charge appears on card followed by and email stating we do not ship to your address order canceled, re-order from another site. Next day email stating big mistake we do ship to you and order has shipped, I have emailed and called asking to cancel and refund and for 2 days now no communication. AVOID

Per winetoship.com we have responded back to the customer the same day the emails were sent from the customer also the email that showed the customer that we do not ship to certain states did not include ohio which is where the order was being shipped to. We explained to the customer to disregard that email and that we do ship to ohio and that order had already been completed and shipped . So after the customer requested to have the order canceled and reversed in charge we replied that we would give fedex a call to have the order stopped and returned to our facilty and once back we will refund the order. At this time if any information that needs to be shown of the email list we can also do so as well. we hope to make this issue a priority to make satisfactory of the outcome and we do take any concerns of the customers first priority.

And yet here the shipment is on my porch. You charged for product and then said you could not ship to my address and a refund had been processed, I purchased from another site and 6 hours later you say my order is shipped. I say cancel and refund, you say yes we will do that, and yet here the product is on my porch. Your excuses and service are rubbish.