Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I had ordered a mattress with Ghostbed and in the checkout, the price showed less than what actually charged after payment. order number (******GBUS)I quickly realized this and called to cancel within 5 mins. They cannot help me in any sense and still wanted me to buy another mattress. Even after making this quick response, they cannot cancel or refund.Seriously a fraud company with missing ********** proceed cancellation or refund, they were charging a restocking fee and delivery fee even if it is not opened. which is around $500.They are not giving a fair chance for people to cancel it without fraction of time placing an order.The problem is with their website which doesn't show updated prices which they are using for their favor. PLEASE DON'T BUY ANYTHING FROM GHOSTBED!!!!!!!!!!!!!I never ever do this complaints or even reviews. This made me very frustrated.If I would have seen this final amount at checkout, I would have bought same mattress at ****** only which is 400 cheaper than the price they showed on ghostbed website.I wish someone stops these malpractices and make them aware

  Business response

  01/14/2025

  GhostBed Order# 223698GBUS  

  Thank you for reaching out to our GhostBed team.  
  
  Our Director of **************** cancelled this order, and the customer has been refunded. 

  Customer response

  01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sai Gajji

• Initial Complaint

  12/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order with GhostBed (#******GBUS) and realized my mistake almost immediately. Within 5 minutes of placing the order, I contacted the company through email, their chat system, and by leaving a message. As soon as their customer service opened, I followed up with a phone call to request cancellation. Despite all this, I was informed that GhostBed refuses to cancel the order because of a "no-cancellation policy," even though the order has not yet been ************ make matters worse, they insist on proceeding with the order and then charging me an outrageous $500 restocking and shipping fee if I return it. This practice is completely unreasonable and feels predatory. Denying a simple cancellation request and forcing customers into an order they no longer want reeks of bad faith.GhostBed's policies are not only unethical but seem designed to exploit customers who make genuine mistakes. Their lack of flexibility and customer care is shocking and unacceptable.I strongly advise others to avoid GhostBed entirely. Their shady practices and disregard for customer rights have left me with no choice but to file this complaint. I hope the BBB intervenes to address these exploitative policies.

  Business response

  12/30/2024

  GhostBed Order# 222964GBUS
  
  Thank you for reaching out to our GhostBed team. 
  
  GhostBed and the customer have reached an agreeable resolution. 

  Customer response

  12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  GhostBed went above and beyond to provide a very favorable resolution. My issue was escalated, and they reached out to me directly, listened to my concerns, and worked to resolve it. So, thank you for making things right!

  
  Sincerely,
  
  Poonam Kadam

• Initial Complaint

  12/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased the ghost bed bundle for $4,012 in October 2024, after seeing their Ghost bed 101-day sleep trial. This trial required us to try the mattresses for 30 days which left us in back pain and no sleep. Their online promise to pay for us to ship back our defective product for a full refund was misleading as that was never Ghost Bed Company intentions. We were offered $91 refund for a $4,000 bed that causes us pain and mental suffering due to lack of sleep. We want the full money back without us having to pay to ship their defective products. Thank you

  Business response

  12/15/2024

  GhostBed Order# 218084GBUS
  
  Thank you for reaching out to our GhostBed team. 
  
  GhostBed would like to clarify a few points.  The customer was never asked to ship back at their cost their mattress back to GhostBed.  This isn't an option GhostBed offers. 
  
  On 12/11/24 the customer was emailed the amount their refund would be, and it wasn't $91.  

  On 12/14/24 GhostBed received notification the customer fraudulently filed a dispute with their bank for a credit not processed, despite not returning any items to trigger a refund. 

  Customer response

  12/16/2024

   
  Complaint: 22655790
  
  I am rejecting this response because:
  
  Though an offer over $90+ was made right before I posted my BBB complaint, Ghost Beds still refuses to honor their 101 day money back guarantee on our ghost bed bundle. 
  

  I could understand if it was clearly and opening stated with their 101 day guarantee, that bundles were excluded but at the time of purchase this was not the case. It is indeed false advertising and requires a change so that future customers are not duped into buying bed bundles under the guise they could return with free shipping. Instead I was offered less than half of what I paid with my credit card for merchandise I am unable to use. 
  

  The only way that I can take my complaint down is Ghost Beds honoring their money back guarantee, refunding me the full amount and taking back their beds at their expense for shipping.

  Sincerely,
  
  ******** ********

  Business response

  12/20/2024

  There is no additional information to respond to. 

• Initial Complaint

  12/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a GhostBed knowing per their website I had 101 sleep trial and" If youre not loving the comfort or feel of your mattress after the initial break-in period, no worries. Contact us before night 101, and well help you coordinate your return." and "Try Your GhostBed Mattress ?for 101-Nights Lounge, nap and snooze on your GhostBed Mattress for 3+ months. Dont love it? Return it for free with our money back ************** Shipping and Mattress Returns.After sleeping on the bed and being in severe pain as a result I requested a return and refund of my money. I had several interactions with *******, who at one point was yelling at me and talking over me, who tried her best to get me to accept a topper. I explained I didn't want a topper for a mattress I paid nearly $900 for. She refused to initiate a return. I asked to speak with a manager and she refused. She advised me she was sending me another email on next steps to return which I never received. I want this company to honor what is advertised on their website, pick up their product and give me a full refund as advertised. Shame on this company for intimidation and flat out refusal to honor their OWN return policy. I am an elderly woman and this company has scammed me. I want my money back and the product picked up.

  Business response

  12/15/2024

  GhostBed Order #******GBUS 

  Thank you for reaching out to our GhostBed team. 
  
  On 12/4/24, the customer was emailed instructions on how to return their mattress for a refund.  
  

  Customer response

  12/31/2024

   
  Complaint: 22642115
  
  I am rejecting this response because:
  As of today 12/31/2024 I have not received a refund of my money. The mattress was finally picked up after I told the company I was filing a complaint with the ********************************. The mattress was picked up 12/6/2024 and my credit card still hasn't been refunded. I have moved forward with filing a complaint with the ******************************** and a dispute with my credit card company
  Sincerely,
  
  ******* *******

  Business response

  01/02/2025

  Please find the following snippet attached. 
  
  The customer was emailed on 12/16/24 that we received their donation receipt. The customer's refund is pending, as outlined in the email to the customer. 
  
  

• Initial Complaint

  11/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a ghost bed for our RV on 9/30/24. It arrived, and we used it on a camping trip. The mattress was terrible, it hurt my husband's back so much he could not sleep on it for the second night. The mattress is just terrible. I called them on 10/15/24 to return it. Their customer service ***** *****, indicated I needed to wait 30 days; could return on 11/2/24. I called on 11/4/24 and was sent a return link. Filled it out, received a response on 11/8/24 from ******* trying to question me about my sleep habits. I refused to answer, not interested in keeping it. I never heard back to the reply, called ***** again, she left a msg for ******* to return. The next email I received was they were experiencing high demand and responses would be later than expected. I emailed back this is not acceptable, return it. No response, contacted ***** again, she left another msg for *******. I emailed ******* I was disputing this with my bank. A reddit thread indicates this is the process, they attempt to delay to expire out your window of return, which is 101 days. I notified ***** I had done this, and the response was, "This will delay your return". Shocking. Their site clearly indicates a "no-hassle" return policy, which ends up to be a very large hassle.

  Business response

  11/19/2024

  GhostBed Order # ******GBUS
  
  Thank you for reaching out to our GhostBed team. 
  
  Account notes show the customer was sent an email on 11/18/24 on how to return their mattress for a refund under our 101 Night Sleep Trial. 
  
  

  Customer response

  12/03/2024

   
  Complaint: 22560874
  
  I am rejecting this response because:

  It wasn't until I got my bank and the BBB involved until I actually got the return approved, which is evident by the date in their reply.  Now, they did send a charity to pick it up and I did send them the receipt of the pickup per their instructions, and they have acknowledged the acceptance of the receipt.  Now, I am on "hold" for the actual fund reimbursement.  So it is has been 3 weeks since there was any movement on this, and now I'm being delayed on the refund.  I do not believe this company has any intention of actually reimbursing the funds, as I have not heard anything except, we need to review the refund now before we can process it.  I am clueless as to what it is that is required for the review.  They had the information on the return, finally processed the return request, located a charity for me, had the item picked up, have the receipt from the charity...so what are we reviewing now that is taking almost a month?
  
  Sincerely,
  
  ***** *******

  Customer response

  12/03/2024

   
  Complaint: 22560874
  
  I am rejecting this response because:
  

  The answer of sending me information on the return on 11/18 does not answer the complaint.

  It was returned, they were sent proof of the return, and acceptance of that proof.  Now they won't credit me the refund value.

  
  Sincerely,
  
  ***** *******

  Business response

  12/13/2024

  GhostBed Order # ******GBUS
  
  On 11/27/24 the customer was emailed their return was pending refund.  On 11/28/24, the GhostBed was informed the customer filed a chargeback with their bank.  GhostBed is not able to issue a refund with a dispute on the account.   There is no further action from GhostBed needed until the banks provide a resolution. 

  Customer response

  12/13/2024

   
  Complaint: 22560874
  
  I am rejecting this response because:
  

  There is no pending action by my bank.  This company will do anything to keep from refunding your money.

  Exactly what are you expecting from the bank?  Have you been contacted?  Did you provide a response if you have?  

  Unbelievable.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9-1-24 we purchased a GhostBed 3D Matrix Split King mattress set on their website. This is financed from Affirm for $ ********. Order # ******GBUS. We bought because they guarantee " Don't love it? Return it for free with our no ****** money back guarantee " We are asking to return due to our pain and comfort level. We wake up in pain now, to our back, hips and shoulders. They state when a return is requested, the mattresses will be donated to a charity..I called, spoke with ******* who told me to find charity to donate, provide proof on letterhead and then how to send that proof. I did locate one and informed them that I did so. I received a request # *******, not sure what this is for. After I informed her I found a charity, she emailed me that because I am " donating " I am " not able to receive refund". She has been very rude on telephone and now , not responding to emails as to next step for refund. I even did a chat on their website with a ***** and got no help. They offer a 101 night guarantee to try the bed, if not satisfied, Full refund. It has been 40 nights and the discomfort is miserable. We purchased this in hopes of a comfortable bed , with guarantee if not satisfied, and belief they would honor their word and product. I arranged for the donation as I was instructed with pickup 11-5-24. I have copies via emails with this proof. Thank you for your assistance. ***** *****

  Business response

  10/23/2024

  GhostBed Order# 216001GBUS   
  
  Thank you for reaching out to our GhostBed team. 
  
  Our returns team has been in constant contact with the customer in returning their mattress.  
  
  Please find the following email attached. 
  
  

• Initial Complaint

  10/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I made a purchase online from Ghostbed's official store for a mattress. On checkout, the price shown to me (screenshot attached) was $640.67 by application of a coupon code. This was a realistic "sale" price around Labor Day, as major retailers like ********** offered the same named product at around $699 at that time.Upon completion of the purchase, the invoice sent to me was for twice the amount at $1281.33. I reached out to the retailer immediately to resolve the issue between the misleading price at checkout vs charged to my credit card. This occurred before the product had even been shipped and I have attached the email ticket conversation with their representive. The customer support agent stated that the lower price shown to me was a "minor glitch" in their checkout system. I then attempted to cancel my order as they did not honor the price advertised to me, but they refused citing internal policy, despite their clear admittance that the misleading price was their fault. Instead, they would have the product shipped anyhow, then returned for an RMA, charge me for a restocking fee of almost 25%. This fee is indeed stated in their policies, but once again, the entire transaction was fraudulently priced by fault of the Ghostbed retailer.I have now been issued a refund for $977 (RMA RA063895) with that $305 restocking fee withheld, once again due to their misleading advertising, and lack of business infrastructure to deal with order issues even before shipment had actually *********** is only reasonable that I receive my full refund of amount paid of $1281.33.

  Customer response

  10/09/2024

  As evident from another Ghostbed customer's ******************** complaint dated 9/20/2024, this a reproducible issue with Ghostbed's checkout system (vendor). To preempt a repeat of the retailer's response to that complaint:
  
  (1) As clear from my screenshot, the ONLY further action available at that point of the checkout flow is "Pay Now", this IS the final terms of sale offered for the customer to accept. The price shown to me is what I accepted for my purchase transaction, billing me for a greater amount is a violation of that terms of sale.
          
  (2) Per Ghostbed's terms of service (**************************************************): "Only one promotional code is allowed per order." Only one discount CODE is applied to my order as evident from the screenshot, "CR50". In fact, attempting to use a second 10% promo code (via a browser coupon extension) clearly failed per the error message in the screenshot.
  
  Ghostbed's perpetual up-to-50% "sale" is not a promotion CODE: no additional CODE is visible in the applied promotion CODE section of the checkout next to "CR50" nor is there is no way to remove that "50% off sale" price modification.

  For that matter, Ghostbed's perpetual up-to-50% "sale" is also not a true sale by any means, as it is is a clear violation of an FTC Act (16 CFR *****) in which the full price is not an "actual, bona fide price at which the article was offered to the public on a regular basis for a reasonably substantial period of time." This is evident by hundreds of captures from the Internet Archive (*****************************/***************************************) which show up-to-50% sales essentially every day of the year.
  
  

  Business response

  10/16/2024

  GhostBed Order #******GBUS
  
  Thank you for reaching out to our GhostBed Team. 
  
  Per our terms listed online, we are not able to cancel orders once they are placed.  Any refused delivery on item will be refunded minus restocking fees and freight charges.   This information was also provided to the customer in email. 
  
  ********************** attempted a refund for this customer, however, it was rejected due to the chargeback filed on the account. 
  
  

  Customer response

  10/18/2024

  Complaint: 22396333
  
  I am rejecting this response.
  
  Ghostbed's response glaringly ignores the ***** issue at hand:
  
  The entire transaction was erroneous at best, deceptive advertising and fraudulent at worst, wholly at fault of Ghostbed's online checkout system. When presented with this fact PRIOR to product shipment, their own representative admitted it was the fault of a "glitch" in their system. 
  
  This information was provided to Ghostbed in email and over the phone.
  
  Any additional charges, restocking or otherwise, owing to shortcomings of their logistics system to fix this erroneous order is not my responsibility. 
  
  Ghostbed's terms and conditions can say whatever they want, including 100% stocking and freight fees or my firstborn child as the cost of a return, but they do not ***** federal and state consumer protection laws and the basic common-sense premise that the checkout price shown to the customer as the original terms of sale is what the customer will be charged. 
  
  ********************** has provided a screenshot of the attempt to provide a PARTIAL refund with the restocking fees applied. Once again, this is not acceptable for all previously provided reasons.
  
  Sincerely,
  
  **** *****

  Business response

  10/19/2024

  The screenshot provided is not a final check out screen, it is an estimated cart excluding taxes and any applicable fees. 
  
  The agent mistyped when they wrote the word glitch. This is not a glitch, as once you go to your cart to check out, the additional promotional code is dropped, and taxes are added to the cart, prior to check out. 
  
  
  

  Customer response

  10/20/2024

   
  Complaint: 22396333
  
  I am rejecting this response because:

  In case my Oct 18 response was not clear, I would like Ghostbed to do the reasonable thing and provide a full refund for their error.
  
  Sincerely,
  
  **** *****

  Customer response

  10/21/2024

  > The screenshot provided is not a final check out screen, it is an estimated cart excluding taxes and any applicable fees. 

  This is obviously false. The button in the screenshot is very self-evident in its finality: it says "Pay now". Not "Checkout Now" nor "Secure Check Out".

  There is NO FURTHER ACTION POSSIBLE at this point for the customer besides "Pay Now", this is the FINAL stage of this order flow, clicking the only provided action button on this screen results in immediate charge of credit card (which can be seen in the screenshot already inputted). 

  > The agent mistyped when they wrote the word glitch. This is not a glitch, as once you go to your cart to check out, the additional promotional code is dropped, and taxes are added to the cart, prior to check out. 

  Once again, this the final checkout decision stage, the SINGLE promotional code "CR50" is clearly present and has not "dropped." This is the final price presented to the customer as the terms of this transaction before the credit card is charged. 

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order on 08/18/2024 and initiated a return on 09/09/2024 under Ghostbed's 101-night trial. They claimed the trial only applied to the mattresses and that the remaining items (bases, bedsheets, etc.) are final sale. However, there's a lack of transparency in the final sale info and sleep trial advertisement. I'm requesting a full refund for the complete order fpr the following reasons:1. Insufficient Final Sale Policy Disclosure: The information about all items except the mattress being final sale was not displayed anywhere on the product pages or during the purchasing or checkout process (see screenshots). As California Civil Code 1723 requires such policies to be conspicuously displayed, the information hidden solely in the Terms and Conditions is insufficient. I've attached multiple screenshots of the product pages for the Split King ********** Set, the mattress, and the checkout page for your reference.2. Deceptive Advertising: The 101-Night Sleep Trial is also advertised as a risk-free money back guarantee. Also, it does not explicitly state anywhere that the mattress and base are treated separately with regards to the sleep trial. They're listed as a set and are grouped together in the checkout page without adequate disclosure. I've attached screenshots of several areas of the website that fail to mention that the base or other accessories are not able to be returned. This is deceptive advertising, violating California Civil Codes ***** and 1750.There is strong precedent with multiple California court cases affirming that companies cannot rely on fine print and important terms must be prominently disclosed at the point of sale (****** v. ********, N.A. (2017), **** v. ************************************ (2013), and others). Ghostbed does not sufficiently disclose their final sale policy or their 101-night sleep trial and is deceptive in their advertising as evidenced by the many complaints on Better Business Bureau and forums (e.g., Reddit).

  Business response

  09/30/2024

  GhostBed Order# 215085GBUS

  Thank you for reaching out to our GhostBed team. 
  
  As indicated on our website, through our terms, and directly through the link for our 101 Night Sleep Trial, this trial only applies to our Mattresses and Pillows. 
  
  *********************************************************************************

   

   

  Customer response

  10/02/2024

   
  Complaint: 22357213
  
  I am rejecting this response because:

  The response states that the details of the 101 night trial are in the Terms page, which I already stated an am aware of. My issue is that being in the Terms page is not sufficient disclosure according to California Civil Codes. It is not transparent that all items other than mattresses and pillows are final sale. Again, the final sale status is not mentioned on any of the product pages, checkout pages, or anywhere during the purchasing process. Being hidden away in the Terms and Conditions is deceitful. This is evidenced by the multiple reviews on the BBB site itself, as well as other forums.

  As such, I am still requesting a refund for the full order amount.
  
  Sincerely,
  
  ******* U

• Initial Complaint

  09/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To whom it may concern,I am writing to formally report an issue regarding a recent purchase from GhostBed. Approximately 58 days ago, I bought a mattress from them, which was advertised with a 101-day free trial. After testing the product, I found that the quality of the product was poor and decided to initiate a return process within the trial period. Also, the softness/firmness of the mattress was okay, but did not meet my expectations.I reached out to the companys customer support team, but to my surprise, they informed me that my reason for the return did not qualify under their return policy. They also offered me only half of my original payment as a refund, and stated that they would not accept the mattress back.This outcome is unacceptable, as I was led to believe the trial period allowed for a full refund if I was dissatisfied with the product. I have made several attempts to resolve this issue directly with the company, but unfortunately, no satisfactory resolution has been reached. I reviewed their return policy and it does not state that my reason would disqualify my return request. Please check it out by visiting their website: ***************************************************************** I am requesting the assistance of the Better Business Bureau to mediate this situation and help me obtain a full refund, and to have the mattress returned.Thank you for your attention to this matter. I appreciate your help in seeking a fair resolution.Sincerely,***** *** ************ ***************** GhostBed Order Number: ******GBUS Date of Purchase: 8/1/2024 Total Paid: $2,282.00

  Business response

  09/28/2024

  GhostBed Order# 213878GBUS

  Thank you for reaching out to our GhostBed team.  
  
  Per the customer's own response to their request to return via email, this was the information the customer included.  "Reason for Return The quality of the mattress did not meet our expectations. Although the firmness of the mattress was good, we still didn't like the fact that it feels like it was
  made with cheap materials that it won't even stand on its own. I'd like to start the return process as soon as possible please."

  As per our terms listed online, this is not part of the 101 Night Sleep Trial, as outlined by our terms online.  It is a comfort=based trial, and by the customer's own admission, the firmness of the mattress is good. 
  
  As a courtesy, we offer to issue a $1,000 credit back to the customer, since they are not eligible to return their mattress under our 101 Night Sleep Trial. 
  
  
  
  

  Customer response

  09/30/2024

   
  Complaint: 22351217
  
  I am rejecting this response because: even though I mentioned that the firmness was good/okay, I never stated that me and my spouse were 100% satisfied with it as we occasionally experience neck and shoulder pain. Also, based on GhostBeds Shipping and Returns policies (*****************************************************************), theres nowhere on this link that states that the reasons I gave would negatively impact my return request. On the other hand, the quality of the mattress is very poor and I think it is unacceptable that customers do not have the option of returning a product that is not well made and with which they are not satisfied.

  All Im asking is to please issue me a full refund and arrange for the pickup of the mattress from my residence. I am willing to cover up to $100 for the pickup, which can be deducted from the total refund of $2,282.00. Im just looking to resolve this matter in a peaceful way.

  Sincerely,
  
  ***** ***

  Business response

  09/30/2024

  The customer has provided no additional information.

  Customer response

  10/01/2024

   
  Complaint: 22351217
  
  I am rejecting this response because: even though I mentioned that the firmness was good/okay, I never stated that me and my spouse were 100% satisfied with it as we occasionally experience neck and shoulder pain when sleeping on that mattress. Also, based on GhostBeds Shipping and Returns policies (*****************************************************************), theres nowhere on this link that states that the reasons I gave would negatively impact my return request. On the other hand, the quality of the mattress is very poor and I believe it is unacceptable that customers do not have the option of returning a product that is not well made and with which they are not satisfied.
  All Im asking is to please issue me a full refund and arrange for the pickup of the mattress from my residence. I am willing to cover up to $100 for the pickup, which can be deducted from the total refund of $2,282.00. Im just looking to resolve this matter in a peaceful way.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried to return a bed based on their 101 night sleep trial and the company will not honor the refund even after donation.

  Business response

  09/28/2024

  GhostBed Order #******GBUS
  
  Thank you for reaching out to our GhostBed team. 
  
  Our records show the customer receive a refund on 9/24/24 for the return of one of their mattresses.  Previously, the other mattress was exchanged in May 2024, as a final sale, and is not eligible for a refund, regardless if the customer chose to donate it on their own accord.  This was outlined in explained to the customer in email on 7/22/24 and again on 9/23/24.  
  
  There is no additional refunds owed to the customer at this time, and no additional items that are eligible for a refund. 
  
  Please find the email exchange with the the customer attached in it's entirety. 
  
  

  Customer response

  09/30/2024

   
  Complaint: 22326042
  
  I am rejecting this response because:

  They have not issued me any refund despite the claim they did on 9/24/24.

  
  Sincerely,
  
  *********** *****

  Business response

  10/01/2024

  GhostBed Order #******GBUS
  
  Thank you for reaching out to our GhostBed team. 
  
  Our records show the customer receive a refund on 9/24/24 for the return of one of their mattresses.  Previously, the other mattress was exchanged in May 2024, as a final sale, and is not eligible for a refund, regardless if the customer chose to donate it on their own accord.  This was outlined in explained to the customer in email on 7/22/24 and again on 9/23/24.  
  
  There is no additional refunds owed to the customer at this time, and no additional items that are eligible for a refund. 
  
  The customer has not provided any additional information to respond to. 
  
  

  Customer response

  10/01/2024

   
  Complaint: 22326042
  
  I am rejecting this response because. I have not received a refund. Can you ask ghostbed to provide a proof of refund? Did they mail a paper check or some other form of refund? I have no refunds on my credit card I used to purchase the bed.
  
  Sincerely,
  
  *********** *****

  Business response

  10/01/2024

  The customer has not provided any additional information to respond to. 

  Customer response

  10/02/2024

   
  Complaint: 22326042
  
  I am rejecting this response because:

  I would like ghostbed to provide proof of a refund they claim they have provided. I do not have any refund to my credit card I originally purchased the mattresses with. Can ghostbed provide proof of refund? Is this as easy as looking for the refund in your financial system?? I've attached my credit card transactions from ghostbed. I do not have a refund. 

  
  Sincerely,
  
  *********** *****

  Business response

  10/09/2024

  There was only 1 mattress donated - which completed the exchange.  
  
  There is no refund owed to the customer.  This information was provided to the customer in the email they included on 8/29/24. 
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩