Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to purchase a mattress and had put it in my cart, I received an email with a promo code which I applied. It stacked with an additional promo code which I did not enter giving me a final purchase price of $631.67 Canadian. When I reached out to customer service she said it was a system glitch and would not honour the price, instead blaming me. She said I was on their us website which I was not, I had provided a screenshot for proof. I confirmed my Canadian address, and Canadian currency for shopping. She then said they couldnt honour that price but offerered 798 before taxes. When I tried to proceed she changed the price again, and then stopped replying in the live chat. I wasted an hour and a half. I then emailed customer service and was provided a higher quote as their best offer which equated to ******* Canadian. He also blamed me for the glitch saying I was on their us website which my screenshot provided clearly shows I am not. (************************* and Canadian funds showing on the screen). I feel their website has false advertising which shows a price they cannot honour, and then I was again deceived offered a price they now wont offer. Seeking the price offered via the live chat by their customer service department.

  Business Response

  Date: 03/28/2025

  Thank you for reaching out to our GhostBed team.  
  
  There was no glitch in the system.  Per our terms and conditions, our system does not allow stacked coupons.  Therefore, when you were taken to the payment screen, the highest discount was applied, and the lower coupon code was removed.  
  
  

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23102281
  
  I am rejecting this response because: Please review my original comments. After your system glitch (the glitch was confirmed by your team), I reached out to your live chat and was offered $798 before taxes as best offer. This was after confirming I am in ******, shopping on Canadian site in US dollars. Seeking that to be honoured. (****** Canadian). 
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 04/03/2025

  I see the snippet from our agent, and the agent's choice of wording was not correct.   
  
  Again, there was no glitch in the system.  Per our terms and conditions, our system does not allow stacked coupons.  Therefore, when you were taken to the payment screen, the highest discount was applied, and the lower coupon code was removed.  Prior to check out, you were shown the correct amount you purchased it at, not at the double stacked discount amount. 

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23102281
  
  I am rejecting this response because: Please review my previous messages. What I am seeking is the amount offered as a gesture in the live chat after reaching out to your team following the system glitch. They acknowledged there was a glitch, then said they are unable to honour that price ($631.67) CAD. They then offered $798.000 CAD before taxes. This is what I am seeking as I have not received this discount code, invoice, etc. Please review what I am requesting, and the screen shots I have already provided. 
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to use the warranty that was outlined by website, paperwork included with purchase and that was a primary reason for buying the product, and the product was well within and was put off multiple times from utilizing it by the company, through multiple runarounds in customer service, and eventually the claim that because they had additional holes that it wasnt a manufacturing defect and therefore would not be covered by warranty. It was also convenient that using both sets of holes would have it approximately break after the 10 year warranty expired

  Business Response

  Date: 03/28/2025

  GhostBed Order #*****GBUS
  
  Thank you for reaching out to our GhostBed team. 
  
  The customer was sent an email on 3/21/25 from our team that handles these claims.  Per the warranty, the customer is out of warranty for parts, and the replacement cost would be $16.00.  In the same email, the customer was sent instructions on how to purchase this part. 
  
  
  I am attached our GhostBed Adjustable Base Lifetime Warranty and a snippet of the email to the complaint. 
  
  

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23101153
  
  I am rejecting this response because: This is a continuing issue with all the legs and is not simply solved by purchasing one leg. The middle support legs are having the same issue and do not have a back up pair of holes to fit into. In addition, that only allows those legs to at most last another 4 years which would then put me outside the warranty parameters for a manufacturing defect
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 03/28/2025

  There is no additional information provided to respond to. 

  Business Response

  Date: 04/03/2025

  The customer was sent an email on 3/21/25 from our team that handles these claims.  Per the warranty, the customer is out of warranty for parts, and the replacement cost would be $16.00.  In the same email, the customer was sent instructions on how to purchase this part. 

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23101153
  
  I am rejecting this response because:
  Once again, that does not resolve the issue. The two middle legs which do not have a second grommet which had also pulled out of the bed. On top of that all of the grommets on the frame were from the same material and would also malfunction within the same time period which would put me out of the warranty for manufacturing defects 
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/11/2025

  GhostBed is only able to provide information for what the customer reached out for.  The customer reached out to ********************** regarding 1 leg.  We only have photos for 1 leg.  The solution from our warranty team is to purchase a new leg.  The customer has not done this yet. 
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Order ******GBUS Before the 101st day of delivery, I talked to them on the phone to return my defective GhostBed mattress topper. It loses power. She declined to email me a return label, saying it only has a 30-day return window. But when I bought it, I thought it said that the mattress items had to be returned after 30 days and before the 101st day, which I did.

  Business Response

  Date: 03/28/2025

  GhostBed Order# 221734GBUS 
  
  Thank you for reaching out to our GhostBed team.  The 101 Night Return Policy you are referring to is for our Mattresses.  Per our terms, our GhostBed Massaging Mattress Topper has a 30 day return window as outlined in our terms. 
  
  On 3/18/25, the customer was emailed information on how to process a warranty claim for their item. Please find the email attached. 
  
  

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23077066
  I am rejecting this response because:
  

  It's not a warranty claim, it's a return for refund due to defect.  

  When I bought it, there was a 101-day return policy.  Maybe it says both time lengths on the website or there's some error.  

   

  Sincerely,

  
  T ******

  Business Response

  Date: 03/28/2025

  Please find the the attached snippet from the GhostBed Massaging Topper.  The return policy is 30 days.  As previously stated, the 101 Night Sleep Trial is a Sleep Trial for our Mattresses and GhostPillows. 
  
  

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23077066
  
  I am rejecting this response because:

   

  So, my product is the only one with the smaller return window?  It's defective.  
  
  Sincerely,
  
  T ******

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased two mattresses from Ghostbed on 2/3/25 for $1,756.15. The beds were delivered 2/7/25. I contacted them through email on 2/25/25 because one of the mattress's started to fray on the top. At first, they thought it was a mattress topper and offered to send me a new one or receive a credit. I told them it was not the mattress topper that goes on the bed, it was indeed the mattress itself. I sent pictures and a video. The proceeded to tell me, that it was their mistake and they could issue me a $100 credit or I can receive a new mattress. I asked them would I have to send the old mattress back ,they told me no, that I was responsible for disposing of the old mattress. I told them, I wanted a new mattress. Then communication all stopped. I go into my checking account and I see a credit for $89.29, not even the $100 that they promised, if I wanted a credit. I emailed them several times prior to the credit and no response and then all of a sudden I receive a credit without my approval. This is bad business practices. If, you can't uphold your to promise of refunds, warranty, or etc., then you should not be in business. I am totally disappointed and this let's me know, that if anything else was wrong with the bed within the warranty time frame that they will not handle the issue.

  Business Response

  Date: 03/10/2025

  GhostBed Order# 224919GBUS
  
  Thank you for reaching out to our GhostBed team. 
  
  The customer was emailed tracking for a replacement mattress on 3/7/25. 
  
  

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 03/17/2025

  Hello,

  Ghost bed has resolved this matter. They sent me a new mattress. Thank you for your assistance. Case can be closed.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue with order ******GBUS. The pillows where not as described and had some damage. We reached out to support (Which was great) and we received communication that a refund would be issued. There was also another issue about a spare part of some type being sent to another customer in *******. This item was sent in "my name" to someone in *******. This is also a concern. No follow up regarding our refund. Attached email conversation with the support team.

  Business Response

  Date: 02/27/2025

  GhostBed Order# 225143GBUS
  
  Thank you for reaching out to our GhostBed team. 
  
  Our records show you were emailed on 2/26/25 - Hi ******! The refund came take at least 10 business days for the refund to appear on your end. It was processed on 2/20. If by 3/10, you have yet to see any refund on your account, please feel free to reach back out at that time.  Best Regards, ******* *.
  
  We are so sorry about the mix-up with the replacement part.  The part was mailed under the correct person's name and shipping address.  The order confirmation was a glitch in our system.  We apologize for this error. 
  
  
  
  

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22987823
  
  I am rejecting this response because 10 business days have passed and not refund has been received. Attaching email below from Ghostbed:

  -------------------------------------------------

  Email below from Ghostbed on 2/18/2025

  -------------------------------------------------

  ******* Wolfgang (GhostBed) 
  Feb 18, 2025, 9:24?PM EST 
  Hi ******!
  I appreciate your patience. I went ahead and processed the return for your pillow. No need to return it to us. Please allow at least 10 business days for the refund to reflect on your end. Let me know if there is anything else I can do for you. 
  Best Regards,
  ******* *.
  
  

  Customer Answer

  Date: 03/06/2025

  Email from GhostBed dated February ******* indicating that the return and refund has been processed. They stated to allow 10 business days. 10 Business days have since passed and we never recieved the confirmation of refund email nor has our credit card company received any transaction from GhostBed.

  Business Response

  Date: 03/10/2025

  Account notes show a refund was issued to the customer on 3/7/25. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22987823
  
  I am rejecting this response because: I received an email Friday 3/7/2025 (Attached) from ***** stating that I would receive a seperate email once the refund has been started/completed. As of Monday 03/10/2025 12:03pm, I have not received an email indicating that the refund has been started or completed. I have also comfirmed with my credit card company that no refund is inbound via any transaction from Ghostbed.

  Email below from ***** (Also attached)

  --------------------------------------------------------

  We apologize for the delay in response as ******* has been out of the office.
  I have asked our finance team to issue your refund asap today.  Since it is late on Friday, they will most likely issue it on Monday.  You will receive a separate email once it's been completed.
  Thank you so much for your continued patience!! 
  Kindest regards,
  *****
  

  -------------------------------------------------------
  Sincerely,
  ****** ******

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The split king bundle bed set was ordered on October 17, 2024. It was delivered on October 28, 2024, 11 days later instead of the 2 to 5 that is written on the website, but the REAL issue is with the quality if the beds which was guaranteed satisfaction. I contacted Ghost Bed within the 101 day sleep trial advertised on the website and was refused a full refund as advertised. The break down of what they were willing to send me was only $189.74!! I have included screenshots of the prices as advertised as I got the beds at the same sale price of "50%" off. The email conversation screen shot and included stated that since I got the bundle under a sale price, I would not get the full refund of what I PAID and gave me a math break down of what they were willing to refund which was the $189. When I responded that the guarantee was supposed to be for the full amount if i was not satisfied with the quality, the employee answered they understood my point of view with that (also screenshot and included). I refused the $189 refund and was given a sales pitch called an exhange from GhostBed to get another mattress...for $500 dollars more. After financing this bed, I cannot affors another 500 just for the chance it might be better. The company promised cuatomer satisfaction or a free return of the beds. I have screenshot multiple parts of their website showing this. When asked during the time frame, I was refused a full refund. I only have the adjustable frames due to my medical condition that forces me to have to sleep inclined. I told them this in my intial email to the company to get a refund. Since getting this mattress, my hips, back and neck have hurt every single night when they did not with my previous adjustable bed from a different company. I only replaced it because it was getting older. I saw the money back guarantee at GhostBed and felt safe ordering from them. Ghostbed insists you try for at least 30 days or I would have tried to refund it MUCH sooner!

  Business Response

  Date: 02/05/2025

  GhostBed Order# 218805GBUS
  
  Thank you for reaching out to our GhostBed team. 
  
  Please find the attached email communication with the customer.  The customer was offered a complimentary mattress topper, a return of their mattress under our 101 Night sleep trial, as well as an exchange of their mattress under our 101 Night Sleep trial.   The terms of our 101 Night Sleep Trial are listed online, available in the customer's cart prior to check out, and linked on the customer's order confirmation email. 
  
  The customer did not respond to the last email sent from GhostBed on 1/29/25. 
  

   

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a mattress bundle with Ghostbed on Friday Jan 24th and in the checkout, the price showed less $2641.80CAD than what actually charged to my credit card after payment which was $5283.60 . My order number is *****GBCA. I quickly realized this and called to cancel within 5 mins. They cannot help me by stating that the order was placed and they are unable to cancel and they do not have the ability to cancel the order even though it has yet to be shipped out. They stated that they ship out 24hours a day and that its probably already been shipped and they could not cancel the order. How can they not cancel an order within a few minutes of ordering, this is absurd. Even calling them so quickly, they will not cancel or complete a refund. This is fraudulent at the very least. They suggested that I refuse deliver and with that pay a 15% restocking fee as well as freight charges instead of them canceling the order. Restocking fee is 15% of the entire order which will be around $750 and the freight charges will be $750CAD as well. They are not giving consumers a fair chance to cancel within a few minutes of ordering especially when there was a discrepancy in price. PLEASE DON'T BUY ANYTHING FROM GHOSTBED!!!!!!!!!!!! This is very frustrating as I would not have completed the purchase had I seen the final amount. People need to stop ordering from this company as they will do nothing to help you. My package has not even been picked up yet by ******. I asked them to honor the price which was a total of $2641.80 CAD and they refused. *** ex tracking #s ************, ************ which shows that the label has only been created as of 830am this morning Jan 27th and has not yet been picked up. Please cancel and refund the entire order or honor the price that was presented at the time of checkout in the amount of $2641.80 and refund my credit card for the difference.

  Business Response

  Date: 01/27/2025

  GhostBed Order# 44473GBCA

  Thank you for reaching out to our GhostBed team. 
  
  Please note; the included screenshot from the customer includes 2 promo codes deducted from the order.  Per our terms, discount codes cannot be stacked.  The higher of the 2 discounts were deducted.   Our terms are found online, linked in the customer's cart prior to check out, and linked on the order confirmation email to the customer. 
  
  Please find the relevant terms attached. 
  
  
  
  
  

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22862682
  
  I am rejecting this response because:

  Regardless of what your policy states when it comes to using more than one code, your system showed a price and should be honored.  If the price cannot be honored or any further discounts, then at the very least the order should be cancelled as requested. The order has yet to be picked up by ***** and should be easily cancelled for pick up.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 02/03/2025

  Ghostbed has yet to respond to my post on Jan 27th on BBB.  On Jan 30th, Ghostbed conveniently instructed Fed Ex to drop off 2 boxes without a signature required, and although we waited at home for the delivery, they dropped off the boxes on our walk way and did not ring the doorbell or anything so we did not have the opportunity to refuse the delivery.  In addition to the delivery, the boxes are damaged and I had provided pictures to them while requesting return labels for the items delivered so we can return them and they are not responding to my requests and I have messaged them 3 times to get an update.   Again, this company is proving to be very difficult to deal with and are not providing any level of customer service.  We will continue to contact ghostbed for updates. At this point we are asking for a full refund of the product with no additional charges for restocking or any freight charges associated with this return.  

  Business Response

  Date: 02/05/2025

  Please find the relevant terms in the attached snippet. 

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/15/2024 I made purchase 12/29/2024 I reached out via chat they said to contact customer service via the return/exchange request and hitch I did. 1/7/2024 manager reached out to me with no resolution My ultimate request was to do a return and get a refund for 2 twin XL mattresses costing $2,455.60 due to extreme pain. The manager said because my first general question involved size and I did not respond to the **** question about if I prefer a softer or firmer mattress that it voids the option for return/refund or exchange. I explained to this manager over the phone the situation and still no resolution for any kind of refund despite them advertising their 101 sleep trial.

  Business Response

  Date: 01/30/2025

  GhostBed Order #******GBUS
  
  
  Thank you for reaching out to our GhostBed team. 
  
  Please find the ***** tracking linked below.  GhostBed shipped the customer 2 mattress toppers 
  
  *************************************************************************
  
  

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22845674
  
  I am rejecting this response because:
  
  After refusing to give a refund you said all you could do was send toppers for the discomfort issues. By sending the toppers you recognize the discomfort issues yet I see no refund. Also in an email thread with Jancita she responds on 1/2/25 I was able to speak with my supervisor who has advised that we can move forwarded with the return. Then in the very next paragraph Jancita goes on to say, Because this is a non-comfort reason we will not be able to complete the return process on your order.

  My response to this email was requesting a phone call seeing how this one email response contradicted itself; however, it still stated that ghost bed can move forward with the return. 
   
  

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/30/2025

  There is no additional information provided to respond to. 

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22845674
  
  I am rejecting this response because:
  
  

  There is much to respond to. Your representative said the return got approved and your admittance of the comfort issues by sending toppers. Both confirming there are comfort issues and your company said return approved. I want a refund. 
  

   

  Business Response

  Date: 02/05/2025

  I do not see the clarification needed. 

  Business Response

  Date: 02/06/2025

  Please find an image of an email sent to the customer on 1/7/25. 
  
  The customer initially requested to change from Split King to King size.  Sizing issues are not covered under our 101 Night Sleep Trial.  
  
  As a courtesy, GhostBed did send out 2 toppers to the customer. 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22845674
  
  I am rejecting this response because:
  
  

  can I exchange the 2 twin xl beds I got for my husband and me that make up our king bed for a **** ***** all foam and if we still dont like the Venus, can I still get a refund?

  This was my original question. And it is documented. As shown above I wanted to know if we exchange and still dont like the exchanged one if we could get a refund. It was a simple yes or no question that your company misconstrued. I have all the actual correspondence, not just a personal summary, and can paste here if needed. 

  
  Sincerely,
  
  Heather 

  Business Response

  Date: 02/12/2025

  There is no additional information to respond to. 

  Business Response

  Date: 02/12/2025

  There is no additional information to respond to. 

  Business Response

  Date: 02/12/2025

  The customer initially requested to change from Split King to King size.  Sizing issues are not covered under our 101 Night Sleep Trial.  The customer would not be, and is not eligible for a refund due to this request. 

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22845674
  
  I am rejecting this response because:
  
  

  I already pasted the exact initial question in my last response which is documented. Read the last one closer. Customers should be able to ask questions without being penalized for their question. 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to exchange and or return my mattress since the 22 of December. They delayed the process so much that I opted for a return. I sent in my donation receipt and picture of my cut mattress tags on January 6th per their request. I have been asking for an anticipated return date in writing ever since. Ill call and ask for them to email me when I should expect my refund. They have ignored repeated emails and requests. Truly the worst costumer service experience Ive ever had. I just want my money and to be done with this company. I have all the emails to back up my claims

  Business Response

  Date: 01/27/2025

  GhostBed Order # 221528GBUS 
  
  Thank you for reaching out to our GhostBed team. 
  
  Account notes show the item was refunded on 1/22/25.  

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  After your involvement they immediately processed my refund. Thank you for your help! 
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a mattress with Ghostbed and in the checkout, the price showed less than what actually charged after payment. order number (******GBUS)I quickly realized this and called to cancel within 5 mins. They cannot help me in any sense and still wanted me to buy another mattress. Even after making this quick response, they cannot cancel or refund.Seriously a fraud company with missing ********** proceed cancellation or refund, they were charging a restocking fee and delivery fee even if it is not opened. which is around $500.They are not giving a fair chance for people to cancel it without fraction of time placing an order.The problem is with their website which doesn't show updated prices which they are using for their favor. PLEASE DON'T BUY ANYTHING FROM GHOSTBED!!!!!!!!!!!!!I never ever do this complaints or even reviews. This made me very frustrated.If I would have seen this final amount at checkout, I would have bought same mattress at ****** only which is 400 cheaper than the price they showed on ghostbed website.I wish someone stops these malpractices and make them aware

  Business Response

  Date: 01/14/2025

  GhostBed Order# 223698GBUS  

  Thank you for reaching out to our GhostBed team.  
  
  Our Director of **************** cancelled this order, and the customer has been refunded. 

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sai Gajji