Complaints

This profile includes complaints for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  
• 

  Chewy, Inc

  40 Dauphin Dr Mechanicsburg, PA 17050-8521

• 

  Chewy, Inc

  600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

• 

  Chewy, Inc

  2815 Watterson Trl Louisville, KY 40299-3868

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im sitting here so emotional and disappointed over my recent experience.I spent over $700 at Chewy for an item to give to my catI was really depending on this, as Ive had an increase in health issues and a surgery coming up, so this was going to take a huge load off of my shoulders when it came to caring my cat.The item is marked as delivered but it never arrived my place. I was home, it wasnt handed off to me or my neighbors. For such an expensive item, Im shocked a signature wasnt required.Now Im out over $700, with no item, and now I have to figure out this situation with my cat before my surgery.Chewy says they wont refund or replace, and Im just flabbergasted and upset. I have no idea how long Ill be in the hospital and after this experience, I just want a refund. I do not want to stress about an investigation or replacement while Im recovering from surgery.*** had good experiences with this company in the past, but now ** just really disappointed and upset.

  

  Business Response

  Date: 02/21/2024

  Hey there ****,
  
  I'm so sorry about your recent order experience.  At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
  
  I was able to locate your most recent order ending in *****. As discussed, as a one-time courtesy, I processed a full refund for this order on February 19, ****. Generally speaking, you will see the refund amount credited to the account associated with the payment method on file within 3 to 5 business days after the date it was processed, however that timing may vary based on your banking institution.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.
  Warm regards,
  
  Aramis B.
  Customer Service Management
  **********************

  Customer Answer

  Date: 02/22/2024

  Hi,

   

  just wanted to close this as I was able to resolve everything with the company and was provided a refund.

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a cat who is a diabetic. I have been buying my insulin from chewy since the diagnosis. Every month until this last month.. there was never an issue. It arrived cold, packed and ice numerous ice packs and the medication arrived cold.This month it arrived. One ice pack melted medication room temperature which can be fatal for a cat?!?!?So I immediately call and tell them they send out another one. It's just as bad. Photos attached...I flip out... I'm going to let you know that not only are they risking the life of my animal, their warehouse and lack of intelligence and disregard for what they're doing will kill animals and they won't kill my animal because I'm writing you!!!!!!I was dealing with very nice manager named **************** believe and then some lady named *** starts writing me so she's from the pharmacy department so I call her. She gets some creepy manager who says well since I've opted to reach out to you that she's going to stop serving me?!?... So as a citizen and a worried consumer about the fact that their warehouse could be killing, the animals they're serving ... I have now opted to reach out to you because I believe not only did the customer care department try their best and the warehouse has dropped the ball. Their communication between the departments is ridiculous and my animal could die... Then add in some week low level manager that no says I won't be serviced because I had the nerve to speak. Reach out to you... Well we'll see about that?;?... Think what they're doing is dangerous and reckless. I think their warehouse is going to kill animals and I will scream and yell if I have to go to the consumer affairs. Peta ASPCA and anybody else to help cats

  

  Business Response

  Date: 02/27/2024

  Hi there ******,
  
  I'm so sorry about your recent order experience. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
  
  I can confirm a warehouse complaint was processed for the items in your order.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.
  
  *************************** Pharmacist-in-Charge

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21277084
  
  I am rejecting this response because: I asked to speak to somebody I asked to be given the respect after being sent medication that could have killed my animal before I would ever place an order with you. Again have the respect of somebody of authority, a vice president to pick up the phone and take **************************************************************************************************** the future will arrive cold for the safety of your animal... Instead I get some standard crappy answer without even the respect of a phone call

  It's just so disrespectful and the way they treated me for bringing it forward and stopping my order is just the rudest most unprofessional thing and my animal was the last thing they were thinking about
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/05/2024

  Hi there ******,
  
  I'm so sorry about your recent order experience.
  
  We understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in a timely manner, in great condition and ready for your pet. As we mentioned in our prior response, we filed a warehouse complaint for the items in your prior orders. Additionally, well be reaching out to you to discuss your concerns further.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.
  
  Warm regards,
  
  ******************
  Customer Service Management
  **********************

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21277084
  
  I am rejecting this response because: somebody called me from chewy and their opinion was your insulin is okay being warm. It is so dangerous that you are doing this. That's also been reported to the **** If there is somebody of authority that wants to talk to me about this that would be great because the last person had wrong information and could kill animals
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased dog food for my dog from them for the first time. Upon delivery. The bag was destroyed. They DID help with a replacement. That also came ripped up and left dog food all over my front porch. In return, I asked the company to cancel my subscription MONTHS ago..Theyve in turn sent me an email saying it was canceled.. and theyre still trying to take money off my card..I need answers..

  

  Business Response

  Date: 02/12/2024

  Hi *********,
  
  I'm so sorry about your recent experience. At Chewy, we strive for positive customer interaction, and we dropped the ball here. We will certainly review your most recent interactions with our agents and follow up with any coaching opportunities. 
  
  I tried to give you a call to discuss your concerns, but I was not able to reach you. I know that when you make a purchase from our site, you expect to receive your product in great condition and how a damaged package inconveniences you and your pet family, and for that we apologize. I did some digging and was able to locate your account. I can confirm your requested cancelation has been applied to your account. 
  
  We really appreciate your understanding and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.
  
  Regards,
  
  ******************
  Customer Service Manager 
  **********************

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many other customers have experienced, Chewy is completely inept at their business. Upon setting up an auto delivery order, I realized that I had mistakenly had it routed to an old address. Cancelled auto ship and resumed to my current address. Chewy did not cancel the original auto ship, and even created a duplicate of it. So I had one autoship to the correct address, and two to an address that I no longer live at. Upon realizing my card had been charged triple the expected amount, I contacted customer service for help. Was told they could halt the incorrect orders at the warehouse. They never did that and charged me anyway. Now Im out $200 and their only solution is to give me a return slipfor two packages delivered to a building a no longer have access to. Because I cannot access the building (as I explained to them), I am completely out of luck. Not to mention, my packages are always delivered opened and/or crushed. Potential customers are better off driving to the pet store.

  

  Business Response

  Date: 02/16/2024

  Hi ******,

  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.

  I completely understand your disappointment with the issues surrounding your Autoship order, including the shipment that was not able to be rerouted to your new address. I did some digging and was able to locate your most recent orders and I see the order was already in route when we were informed of the need for an updated shipping address. While we will make a rerouting request with the delivery partner, we cannot guarantee that the reroute request will be honored as sometimes our partners are unable to make the change in time. And that is what happened here. Due to the confusion, as a courtesy and because you are a valued customer, I have initiated a refund for the orders. Generally speaking, you should have seen the refund amounts credited to the account associated with the payment method on file within 3 to 5 business days, however that timing may vary based on your banking institution.

  As an added courtesy, and as a token of our appreciation for your patience, I we'd be happy to offer you a $25.00 eGift Card towards your next purchase from us.

  Once again, I apologize for the inconvenience and frustration you have experienced, and I thank you for bringing these issues to our attention. If you have any further questions or concerns, please do not hesitate to reach out. Your satisfaction is our top priority, and we are here to assist you in any way we can.

  Thank you for choosing Chewy, and we look forward to serving you better in the future.

  Warm regards,

  ****************
  Customer Service Manager
  ********************** why here...

• Initial Complaint

  Date:02/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** order number. I had two orders back to back now canceled. A partial order shipped. You have three departments passing the buck and nobody taking ownership. A supervisor that refuses to answer phone in pharmacy. I tried to resolve this direct but no luck. I chose mail in prescription for all 3 items. They have all 3 prescriptions. They canceled the dog food before they even got the prescription. Pharmacy saying they don't handle the dog food but they can't control a automatic system that cancels items. I spent enough time and want to see some positive results. When customers says to ship complete and they are mailing in prescriptions. Don't cancel orders.....

  Customer Answer

  Date: 02/03/2024

  You can close the case. Chewy manager called me and we worked out a settlement. Thank you 

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled all autoshipments about month ago, yet got email today that I was receiving an auto shipment. When tried to delete my account, was told by a representative that had to go through hoops to do it. ****** used to be good, but its sleezy now.

  

  Business Response

  Date: 02/08/2024

  Hello ******,

  Im so sorry for your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
  

  I did some digging and was able to locate your Chewy account. The Autoship order ending in ***** was refunded in the total amount of $43.54 on February 1, ****. Generally speaking, you may see the refund amount credited to the account associated with the payment method on file within 3 to 5 business days, however, that timing may vary based on your banking institution.
  

  We tried to give you a call, however, we were not able to reach you at the number provided please reach out to us if you have any further questions or concerns.
  

  Were here 24/7 to lend a ***********.

  Warm *************************************************** Management
  **********************

• Initial Complaint

  Date:01/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Chewy regarding a recent order ********** that was not delivered as promised. I have attempted to resolve this matter through various means of communication, I also explained about my neighbor is new build and really complex neighbor hood I always experience package delivered to wrong address but other business are willing to help me out but not Chewy, but I have faced unprofessional and unsatisfactory responses from Chewy's customer service representatives, I should call it is the worst customer service I've ever experience.Subsequently, when I called Chewy's customer service on Jan 25, not only did I face an extended wait time, but I was also advised to contact ***** to file a complaint. Astonishingly, Chewy had already contacted ***** on my behalf, making their directive redundant and misleading. I would like to emphasize that this incident involves my only online order with Chewy. As a loyal customer of Petsmart, which is the owner of Chewy, I find it disheartening that my trust in the Petsmart brand has not been reflected in the treatment I have received during this experience.I am deeply disappointed by Chewy's lack of professionalism and inability to communicate effectively with its customers. The customer service representatives were unhelpful and failed to provide a satisfactory resolution to the issue.Given the circumstances, I am seeking your assistance in addressing the following concerns:Non-delivery of the ordered package within the specified timeframe.Unprofessional behavior exhibited by Chewy's customer service representatives, including abrupt disconnections during chat sessions and extended wait times on phone calls.I request the Better Business Bureau to investigate this matter and facilitate a resolution that includes the prompt delivery of my order.I appreciate your prompt attention to this matter and look forward to a swift resolution.*********,******

  

  Business Response

  Date: 02/07/2024

  Hi there ******,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
  
  We did some digging and located your most recent order ending *****. Based on the ***** tracking, with photo proof of delivery, we understand that the order was delivered on Saturday, 1/6/2024 to the shipping address provided for the order.
  
  Due to the delivery confirmation, unfortunately, we are unable to process a refund for the order for non-delivery.
  
  If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.
  
  Kind regards,
  
  ******************
  Customer ******************
  **********************

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/11/24, I made a big order on Chewy and that required me to authorize payment (and a payment amount) because I was using a credit or debit card. At the time of purchase, Chewy was running a promotion and if I bought specific items that totaled over a specific amount, I would get a $30 gift card to use on a later purchase. My big purchase was eligible for that $30 promotion. However, the whole order couldn't be shipped immediately, but the items that did ship immediately were enough to qualify me for the $30 gift card. After about a week I contacted Chewy about why I didn't get the $30 gift card and I was told that they were waiting for the rest of the order to go through before giving me the gift card (even though the remaining part of the order wasn't required for the promotion). Then Chewy cancelled the remaining part of the order, changed the credit/debit card authorization amount, and still didn't give me the $30 gift card. PAYMENT AUTHORIZATIONS ARE NOT SUPPOSED TO BE MADE BY THE COMPANY ACCEPTING THE PAYMENT. PAYMENT AUTHORIZATIONS ARE SUPPOSED TO BE FROM THE CUSTOMER. So, on 1/26/24, I had to go try to find-out how much money Chewy took for the items I received. I think they overcharged me by about $5 by not lowering the payment amount more. IF THERE IS A CHANGE TO THE ***** THAT RESULTS IN A CHANGE TO THE ****** A SECOND AUTHORIZATION FROM THE CUSTOMER IS REQUIRED FOR THAT CHANGED AMOUNT. It is unacceptable to surprise customers with prices after they've already paid.

  

  Business Response

  Date: 02/09/2024

  Hey there *******,

  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
  
  At Chewy, we only charge your account when your order is shipped. However, upon placing an order, our payment system initiates a payment authorization with your bank or credit card issuer. This authorization temporarily holds the estimated total amount of your order, impacting the available balance on your account. Please rest assured that this authorization is not a final charge but rather a standard practice to ensure the availability of funds for your order and you will only be charged for shipped items. While the authorization and the final charge may co-exist on your account for a brief time, the hold will eventually be released and will disappear from your account. The length of time the hold remains on your account, or the time it takes for the authorization to be released, depends on your bank or credit card issuer. Please also note that if your order is shipped in multiple shipments, you may see multiple charges on your payment method one authorization charge for the estimated total of your order, and separate final charges for each shipped box. However, you will only be charged for shipped items.
  
  I was able to locate your order ending in *****. When we began preparing your order, we requested a payment authorization for the total estimated amount of the order. This was not a final charge. When the first package shipped a final charge reflecting the amount of the items in that shipment was made to your payment method. I understand that we had to remove two items from your order due to discrepancies, so this portion of your order was canceled. Since these items were not shipped, you were not charged for them, and the pending hold for these items was released back to your account.
  
  I also understand that your order ending in ***** no longer qualified for the eGift Card promotion after the adjustment, and we apologize for any inconvenience this may have caused.
  However, as a courtesy due to your recent experience, Id like to offer a $30 eGift Card towards your next purchase from us.

  Your satisfaction is of utmost importance to us, and we greatly value your feedback. If you have any further questions or require assistance with anything else, please don't hesitate to reach out to us. Thank you for choosing Chewy.

  Warm regards,

  **********************
  
  Customer Service Manager
  
  **********************

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having trouble getting prescriptions authorized and shipped. My vet is sending chewy the presceiption when requested then I am told by chewy representatives they didnt receive anything. Please have this investigated. I would like to continue using chewy.com pharmacy services, but not if I am misled into harrassing my vet.

  

  Business Response

  Date: 02/01/2024

  Hey there ******,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
  
  Thank you for taking the time to speak with us. As we discussed, we were able to successfully place the order ending -4554.The ***** tracking number for the order is: **** **** ****.
  
  As a courtesy, and due to your experience, we added a 15% discount to your account to be used on one future pharmacy order. Please give us a call at ************** before placing your next order, and a supervisor will be happy to assist you with redeeming this offer.
  

  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.
  

  Warm regards,
  

  ******************
  Pharmacist Lead
  ***********************
  ********************************** **********, ** 40219
  

  Customer Answer

  Date: 02/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have trying to get my cate prescription food for 3 days. Chewy claims not to have received the approval yet the Vet has faxed numerous times!! 3 days later, I still don’t have cat food!! No one at Chewy has been competent past 3 days! Finally got a pharmaceutical supervisor at around 2 o’clock today and supposedly he is making sure this is shipped out overnight. This is totally unacceptable! It is easier for me to get a controlled substance for a week from Walgreens, when a doctor isn’t available, then it is to get some cat food from chewy for your cat.

  

  Business Response

  Date: 01/18/2024

  Hello *****,
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interaction with our agents and will follow up with the agents for a coaching session for any missed opportunities.
  
  I was able to do some digging and located your most recent order ending in -**** placed on January 8th, 2024. I found the authorization that was received from your vet on January 10th, 2024. A Chewy Supervisor applied it to your order ending in -**** and your the order left our fulfillment center on January 10th, 2024, and according to FedEx tracking it was delivered on
  January 11th, 2024. As a courtesy, and due to your experience, we processed a refund for the order ending in -**** on January 11th, 2023. Generally speaking, you will see the refunded amount credited to the original payment method used for the order within 3 to 5 business days, however that timing may vary based on your banking institute.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
  
  Warm regards,

  **** **
  Customer Service Management
  Chewy

  Customer Answer

  Date: 01/18/2024

  
  Complaint: 21126796
  
  I am rejecting this response because: you *****!! My food was delivered to my mother, 2 1/2 hours away! I actually told the ***** who placed the order to take my mother‘s address out that I haven’t sent anything to her in years I order strictly from Amazon!!

  So you’re **** right you refunded my money, I don’t have cat food!!
  I had to go to a local supply store and purchase it!! I have pneumonia, a bone infection and a stress fracture in my hip but I had to go find somewhere to purchase my cat food!
  
  Sincerely,
  
  ***** *********