Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Stressless *********** Executive Chair from Baer's in August 2021. The foam seat and back failed under warrantee in 2022. Baer's sent a technician to evaluate the problem on 6/22/22. He wrote a report documenting that "customer can feel springs in the seat and the lower back is flat". His recommendation was to replace the seat and back ***************** Baer's said that they would order the needed replacement parts and delivery would take 6-8 weeks. I followed ** in August, and Baer's admitted that they never ordered the replacement parts, but they would order them now with a lead time of 6-8 more weeks. I followed ** again in October 2022, and Baer's said that the parts order was finally placed in early October with expected delivery in 6-8 weeks. The parts for the repair were delivered in January 2023, but they were defective, and the technician could not complete the repair. The technician recommended that Baer's replace the chair, but instead Baer's just reordered the parts again with a lead time of 6-8 weeks. I followed ** again in April 2023 and Baer's said that the parts would arrive by the end of May 2023. A technician came out in June 2023 with the new replacement parts, but said that he could not complete the repairs because they were the wrong parts. He needed ************** seat and back replacements that he could bolt onto the chair frame, but all he had was foam. He said he would write a report and left without repairing the chair. To summarize, after a year and three failed attempts to repair the defective chair under warrantee, I still have a defective chair and Baer's has been either unable or unwilling to solve the problem.

  Business Response

  Date: 07/26/2023

  I HAVE SPOKEN TO ********************** REGARDING THIS MATTER AND HAVE CONTACTED EKORNES (THE MANUFACTURER) TO MAKE SURE THE CORRECT PARTS ARE ON ORDER.  THEY ARE NOW.

   

  HE ALSO DID PURCHASE THIS CHAIR FOR SOMEONE ELSE WHICH IS WHY I COULD NOT ORIGINALLY LOCATE THE ORDER.

   

  I WILL BE ADVISING ********************** OF ANY UPDATES I GET.

   

   

  THANK YOU

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20240139
  
  I am rejecting this response because:

  The problem has not yet been solved.  The Baer's Customer Relations Manager told me that the correct parts have now been ordered, but it would take 3 months before they come in.  That is October.  If Baer's receives the correct parts from Ekorness in October and competently repairs the chair in October or November, I will consider this matter closed.  Until the chair is repaired, the matter is still open.  

  I do not either accept or reject the business response at this time.  You should add a category "pending" or "work in progress".  The business response is a step in the right direction, but the problem has not yet been solved, and the matter is still open.

  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/26/2023

  ********************** IS CORRECT IN THE **** FRAME. ONCE THE PARTS COME IN WE WILL SET UP SERVICE FOR THE REPAIRS.

   

  PLEASE UNDERSTAND THAT THESE PARTS COME FROM ****** AND WHAT WAS TOLD ME WAS THEIR BEST ESTIMATE .  WE DO NOT HAVE CONTROL OVER SHIPPING ISSUES

   

   

  THANK YOU

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and accept the business' response as the correct action to take at this time.  However, the issue is not resolved until the chair is repaired which will not be before October according to Baer's.  
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased bedroom furniture from Baer's Furniture on September 10th, 2022 for the sum of 4,240.68.The wood handle on my 6 drawer dresser was delivered with split in it which cuts my hand when I use it. They do not return my calls, hang up on me many times, and lie when I finally get to speak to them and tell me they're taking care of it, and then I call again and they don't even remember our last conversation.

  Business Response

  Date: 04/29/2023

  THERE IS A HANDLE ON ORGER FOR ****************** BUT IT IS NOT HERE. I HAVE ASKED SOMEONE IN MY OFFICE TO CHECK ON THE STATUS AND CALL THE CUSTOMER.

   

  THANK YOU

• Initial Complaint

  Date:04/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bedroom set from Baers furniture in Feb 2023. I was rebuilding my home for damage from Hurricane ***. The furniture was not in stock. Several weeks later, the furniture was never delivered, my wife decided against the white furniture set. I asked for a refun. The only offered a store credit - the same offer they make to customers who took delivery for up to 30 days. I paid cash, did not take delivery and I want my money back not a store credit.

  Business Response

  Date: 04/05/2023

  **************** PURCHASED A BEDROOM SET ON FEBRUARY 2023. THE FURNITURE WAS NOT IN STOCK AT THE ***** THE DELIVERY WAS SCHEDULED FOR 4/4/23

   

  They came to cancel over the weekend and we agreed to cancel the order and issue store credit, per the terms they signed on the back of the contract.  They were 3 months past the 3-day cancellation period for a refund, and the order was already scheduled for delivery.

   

  THANK YOU
  
  

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Baer's Furniture, to do all of the window treatments and curtains in my home and was working with Sales Associate *******************, with her manager being ****************. Little did I know that Baer's did not have their own workroom for the draperies, but that they would be subcontracting out this work to a third party, which I later found out was a very small family owned enterprise, a mom and pop shop. I purchased very expensive fabric for my living room and dining room, which I would never ever, have handed over to Baers, knowing this information. Nga always made it sound like Baer's had their own workroom. The first time around, all of the draperies in these two rooms, were extremely uneven at the hemline, to say the least. I had been very specific that I wanted the draperies touching the floor, and in some areas, it was dragging on the floor with too much material, and in others, it was at least one to two inches off the floor. It was a complete mess. I did not want him to take this expensive fabric down, once hung, risking damage, but that's exactly what he did, numerous times. He just could not get it right, and to this day, I have an uneven hemline on these drapes. It's really a disgrace.In my son and daughter's rooms, the first time around, the draperies were made incorrectly, with the stripe going horizontal, instead of vertical, like I requested. So, ****** from the Mom and Pop shop, had to take them down and remake them. I had to wait an inordinate amount of time for him to remake these, and when they finally came in, they were a complete mess. The hemlines were extremely uneven. My daughter's fabric had a large pen **** going across the entire panel, and yet, ****** was insistent that nothing was wrong, and that I keep it. I insisted that he take it with him, and that it was damaged, and the hemlines were extremely off, and I would not accept it.The fact that I was left alone here to deal with this man is beyond my comprehension, as Nga should have been here for any and all installations, and to deal with ****** herself and it was her subcontractor.My son's room was the biggest disgrace of all. The hemlines were extremely uneven, the sheer fabric was damaged in numerous places ( I think we counted at least 4 or 5 runs in the material, and ****** took it upon himself to replace the WHITE black out drape, which I chose to go with the white sheer fabric in front of it, and replaced it with a very antiquated looking yellow, so now there is a yellow blackout behind a white sheer fabric. The sheer fabric is creased and wrinkly and looks horrible, and is damaged with runs all over it. I told them that I will not accept this. ***, herself came to the house after the installation to inspect and she verbalized that she thought the workmanship was a complete disgrace and she also counted the runs in the material. She apologized to me profusely and I have several apology emails from her, and yet she and her manager ******, are still refusing to stand behind this shoddy work and remake the draperies.I also had to put up with inordinate wait times, due to ******' health issues. ****** was in and out of my house at least 5 times that I am aware of, as the initial installations were done when I had not arrived in ******* yet. This entire fiasco took about one year. When he finally got out of the hospital after his illnesses, he could not go up on the high ladder and had to get his inexperienced high school aged son to install my draperies. The last several times he came here, he accused me of tattling on him to Nga, and asked me not to call her repeatedly, blaming me for Baer's withholding payment from him. I was put in a very precarious situation, in the middle of this mess between Baers Furniture and their subcontractor, and as the customer, I found this to be outrageous, and potentially dangerous.This has been a complete circus, to say the least, so I was shocked beyond belief when I came back to Baers Furniture and Nga told me Baer's would be charging me for a remake of my son's draperies, now that they had decided to go with a different workroom.Nga had asked me to come into the store to pick out new fabric and start over, as she told me Baer's would not be using ****** anymore. That was ok with me as he will not touch any of my draperies again, and I went in and chose a simple blackout fabric, so it did not have to be backed with a separate blackout material. When I came in Nga says she will send me a quote. I was actually shocked and taken aback at this, as I couldn't believe that she actually expected to charge me more money, especially given everything I have dealt with, and when this entire mess was Baer's fault. I already paid for a finished product for my sons room, which included a sheer and a blackout shade. If anything, I will be due a refund from them, as this material is probably cheaper and I am not using a separate blackout drape which would have to be attached, which would be more labor intensive not to mention the extra fabric.****** also told me that Baer's has withheld payment to him for my son's draperies, so they were actually going to double dip with me? They had not paid him, yet they wanted to charge me twice.In addition to this, after ****** was finished installing the horrid draperies in my son's bedroom, I noticed a quarter sized hole in the *************************** ********* blind which was also installed in there by Baer's.Baer's has refused to stand behind the subpar workmanship of their subcontractor and wants to charge me for a remake of my sons draperies so I would be paying twice for a finished product in my son's bedroom. With such unmitigated ****, they gave me a week to decide and they would give me a discount on the double charge too. What a joke. No mention from them on replacing the *************************** treatment either after they had already agreed to this and *************************** agreed to replace it free of charge.I think it's important to note that the manager ****************, never saw fit to even respond to my many emails to him at all. The customer service after I spent over $30,000 in this establishment is beyond disgusting.

  Business Response

  Date: 04/27/2023

  ************** PURCHASED NUMEROUS ROOMS OF BLINDS AND DRAPERY PANELS WHICH WERE ALL INSTALLED. SOME MINOR ADJUSTMENTS NEEDED TO BE MADE AND WERE. ON FEBRUARY 28TH ************** SIGNED A CUSTOMER COMPLETION FORM WHICH MEANT THAT HER ENTIRE DRAPERY JOB, INCLUDING ALL OF REPAIRS, WERE NOW COMPLETE.

  ANYTHING ADDITIONAL WOULD BE CONSIDERED A NEW ORDER.  SHE WAS OFDFERED A DISCOUNT TO CHANGE HER SON'S BEDROOM DRAPERIES.  

  THANK YOU

• Initial Complaint

  Date:03/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased many items from Baers over many years. Most recently, we have purchased Caracole items from *************** in ************* **. Caracole quality hasn't been great lately and *** had always told us that if items are damaged, even if it's special order items, that Baers would always do the right thing. We have recently returned the three deliveries. Two that were credit and the third that they are ignoring us on. So they have our money, the damaged items and are not responding to us. *** is ignoring us as well as her General Manager ****. It puts us under the impression that since she is losing her commission, she will no longer assist us. I have emailed the damaged photos to ***** and ******************* both and have also been ignored. They do not stand behind their product, quality or customer service and they "stole" our money since we have refused the damaged items on the last order: one nightstand, 2 barstools and 4 dining chairs. I am requesting that they cancel the remaining items as well as these returned items and refund our total outstanding monies and we will take our business to a company that values their customers.

  Business Response

  Date: 04/27/2023

  ************ HAS SELECTED OTHER ITEMS WHICH ARE SCHEDULED TO BE DELIVEDED THE BEGINNING OF MAY. SHE IS ALSO WAITING ON A LIVING ROOM SET THAT HAS BEEN SPECIAL ORDERED AND IS NOT IN YET.

  I BELIEVE THE ISSUES HAVE BEEN RESOLVED.

   

  THANK YOU

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an $8,000 sectional sofa set about 2 years ago. One section was received damaged. Had to wait about 2 months time past ********************** knowing of damage for someone to come out to home, review and authorize replacement of sectional piece. It's now a years time after ********************** told us they ordered a replacement from the factory but the really bad news is that although I call ********************** customer service line, leave a message to return call with my name and number, I have not either gotten thru or received a return call for months time. About 2 months time ago I called the corporate office and got a Ms. ********************** on the phone. She told me she would look into the matter and get back to me. She never did and I call her about twide a week, phone not answered so I leave detailed message leaving my name and number. Not once have I received a return call. Terrible situation, be warned!

  Business Response

  Date: 03/31/2023

  THE PIECE HAS BEEN ORDERED FOR *****************   I WILL BE CONTACTING HIM WITH THE DETAILS.

   

  THANK YOU

  Customer Answer

  Date: 03/31/2023

   
  Complaint: 19603213
  
  I am rejecting this response because:  I was first told what you are now saying about contacting me two weeks' time ago, but the fact is that within the two weeks' time past the day I was told I would be contacted the next day, I have not been contacted or had any communication from your company.  When I placed the original order with Baer's Furniture, I was assured that from that point forward it would be a low effort experience on my part, and I would be delighted with the purchase.  But in dealing with Baer's Furniture, it has been very hard work over a very long time on my part to get the problem solved and now some two years or so after the fact, despite so many hours of my time, promises made and broken by so many employees, I have no more than yet another promise for future action with no end in sight.  I see so many similar complaints as mine here being posted all over the internet as against Baer's Furniture that I have to assume that this is a company that simply does not care to use feedback from so many disgruntled or struggling customers to head off the next problems and to reduce customer efforts.  I highly recommend that Baer's now second-generation successive management should stop pretending and simply wanting to believe that they are perfect because they are NOT!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/05/2023

  I HAVE JUST SPOKEN TO **************** AND EXPLAINED TO HIM THAT ******* CANCELLED THE  REPLACEMENT ORDER IN ERROR BUT IT HAS SINCE BEEN REORDERED.

  I WILL KEEP **************** INFORMED WHEN I RECEIVE ANY UPDATES FROM NATUZZI. I HAVE ALSO SENT HIM MY CONTACT INFORMATION VIA EMAIL.

   

  THANK YOU

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19603213
  
  I am rejecting this response because: This delayed response here is not entirely accurate and I do not believe is entirely sincere.  I get a vague sense that the person delivering this message just wants to wrap up and have this complaint closed out but in fact, Baers Furniture is too arrogant to not be accepting their failed role in this mess and does not admit to their multiple over two years' time failures in their not performing their responsibilities.  And so the record is clear, it is once again being falsely stated by Baers as to their emailing me and the frequency they claim to having contacted me.    
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased mattress. Manager refused to resend for 30 days.

  Business Response

  Date: 03/18/2023

  A RESELECTION OF THE MATTRESS ONLY HAS BEEN AUTHORIZED BY THE MANUFACTURER. THIS IS DONE AS A ONE TIME COMFORT EXCHANGE OR RESELECTION. WE WERE NOT AUTHORIZED TO DO THIS UNTIL THE MATTRESS HAD BEEN IN THE HOME 30 DAYS. 

  THE STORE CREDIT HAS BEEN ENTERED SO ******************** NEEDS TO CONTACT THE STORE AND THEY WILL ASSIST FROM THIS POINT.

   

  THANK YOU

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19595134
  
  I am rejecting this response because:
  The unprofessional manner in which I was dealt with by Baers has left me with no choice, I do not want to proceed further with any business with Baers. This all began with the company assuring me that the product I had selected would be what I would receive on delivery and this was not the case. The inconvenience this has put me through including sleepless nights and Bears delinquency in addressing the situation, leaves me with the lack of confidence and I have not guarantee to get what I need. This one time offer can leave me in the same situation Im in right now, having a mattress I cant sleep on. Moving forward I want Baers to take back the mattress and end our business from this point.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to **** Furniture in July 2022 and purchased furniture during this process I was very specific and detailed regarding the items I wanted to purchase. I asked pointed questions regarding the quality of the leather couch and its ability to hold up. I also purchased 2 arms chair, I was also very specific regarding the required chair seat height. The Baer's sales person sent over dimentions showing the chairs to be 21" height. I received the furniture January 2023, February 10th I returned to Baer spoke with *****, showed her pictures of how the leather couch deteriorated with wrinkles and the chairs were the wrong height and dimensions sitting at 16in from the floor which is lower than a normal chair. Her immediate response was we will replace the pieces and do a swap for a swap. She proceeded to call another sales person over to begin the process. That salesperson also viewed the pictures and agreed all the pieces were defective. A repair person was sent out regarding the couch and advised it needed more padding. I advised ***** of the repairmans statement regarding the couch needing more padding. I advised that was unacceptable for a brand new coach. ***** stated she understood the coach shouldn't look like its been repaired, and she stated she sent pictures to ********* the maker of the chairs and would be touch with me. I have made several attempts to contact and resolve this issue with no response from Baers as of today March 14, 2023. This is the worst predatory sale practices I've every experienced. The lack of communication and willingness to correct this matter is deplorable as well poor business practices, lack of integrity and ethics. Im asking Baers to do the honorable thing and replace this $10,616.00 paid in full defective furniture at no additional cost or 6 months waiting period for me. As a consumer I shouldn't have to pay for the lack of moral conduct this company has at an expense of me and my family's comfort

  Business Response

  Date: 04/20/2023

  ************** SERVICE ORDER WAS SENT TO NATUZZI DIRECTLY ON APRIL 7TH AS THEIR ITALIAN TECHNECIANS FEEL THEY CAN TAKE CARE OF ANY ISSUES ************** HAS.

   

  I AM WAITING FOR CONFIRMATION FROM THEM THAT THE *** IS SCHEDULED.

   

  IF THEY ARE UNABLE TO TAKE CARE OF THE ISSUES WE WILL DISCUSS OTHER OPTIONS.

   

  THANK YOU

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19594292
  
  I am rejecting this response because:
  There have already been 2 technicians you have come out to view the furniture with no response from ****.  This response is only addressing the sofa.  The issues with the chairs have yet to be addressed or resolved.   None of the furniture purchased is up to the standard or purchase agreement.   I'm asking **** to resolve this situation that has been lingering on since January by replacing all of this defective furniture ir refunding my money.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/29/2023

  I HAVE SPOKEN TO ************** AND SHE HAS AGREED TO LET ******* COME OUT AND REPAIR THE SECVTIONAL. IF SHE IS NOT SATISFIED AT THAT POINT WE WILL DISCUSS OTHER OPTIONS,

  THE 2 FAIRMONT OCCASSIONAL CHAIRS SHE PURCHASED AND SAID THEY WERE NOT CORRECT. I AM WORKING WITH THE VENDOR TO RESOLVE THIS ALSO.

   

  I AM OUT OF TOWN FVOR THE NEXT 2 WEEKS AND MSA. **** IS AWARE. WE WILL RESUME COMMUNICATIONS WHEN I RETURN

   

  THANK YOU

   

   

• Initial Complaint

  Date:03/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8th I placed an order for ***** **************** furniture to be delivered on February 17th. I ordered this furniture after shopping in the store two separate times before making a decision. The pieces I received two of them had significant damage issues (dents, chips, broken legs). I asked for those to be replaced as the sales associate told me I should not refuse delivery of anything as that would cause your warehouse to send the broken pieces back to my home.On closer inspection all of the pieces I received have issues with finish inconsistencies and poor application, chipping veneers, separating joints at seams. This is clearly a manufacturing issue as two pieces were sent to my home on Saturday March 4th with the same issues as well as significant damage. The console piece that was sent to my home was wrapped in Saran wrap type wrap with a clear hole in the top of the furniture. It had been placed in a ***************** dresser box and taped together. A clear return from another customer. The lateral file that was sent was in an open box that had been taped back together and the piece also had a broken leg and again finish issues, chipping of the veneers, etc. There is quite clearly an issue with the quality of this furniture. On Sunday, March 5th I spoke with your store manager in ******** and asked him to please refund my money and pick this furniture up. His solution was to send an email to the owner. I spent over $7,395.04 of my money and was delivered inferior quality goods. I am asking for a full refund and for you to remove these pieces from my home.

  Business Response

  Date: 03/08/2023

  BAER'S FURNITURE WILL BE PICKING UP THE MERCHANDISE AND ISSUING A FULL CREDIT.

   

  THANK YOU

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2021 a **** delivery driver barreled into a full grown tree on my property causing damage to the tree as well as the surrounding ******************* (photos attached). A report was filed with the Sarasota *********************** (report attached). As a result of the driver's reckless behavior, I spent $1200 to remove the tree & clear the tree. It will cost another $7000 to repair the irrigation, replace damaged shrubs and replant a similar but smaller tree.I have worked tirelessly to sort out the situation with the appropriate parties but the insurance company deemed the "low hanging tree", a protected class of trees by Sarasota County Code, Chapter 98, Article IV, a contributing factor to the accident. On April 4, 2022 I sent a certified letter to *********************, Baer's CEO, requesting that **** Furniture work with me to resolve this incident. I received no response.In January 2023 (delayed two months because of Hurricane ***) I sent another certified letter to both ***************************** Baer's CEO and President respectively. I also involved the Sarasota ************************ who fined **** for the destroyed tree on ******** Island caused by their delivery driver. I would like **** Furniture to pay restitution to me, the owner of the damaged property.

  Business Response

  Date: 03/02/2023

  THIS HAS BEEN TURNED OVER TO OUR INSURANCE COMPANY TO HANDLE

   

  THANK YOU