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Initial Complaint
11/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been being charged repeatedly for a service that was completed months ago. And I was charged twice for some services. I don’t know what has changed. I used this service for my other two kids without a problem but this last time has been a disaster.
Business response
11/20/2024
Dear ******** ************

We apologize for any confusion. Once the 7-day trial is over the credit card is charged. The information is provided on the registration page, it explains prior to registration and gives a date by the deadline to cancel. We have canceled the Driver Prep and Cheatsheet Monthly Membership and stopped future charges. Submitted the 4 x $9.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

Thank you for contacting LowestPriceTrafficSchool.com.
Initial Complaint
11/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I attempted to take an online traffic course. The original price was paid and upon completion additional fees not disclosed were added on. They proceeded to attempt to charge my debit card which was declined because I only put the amount disclosed in my account. The course was completed however, the website would not show completion without additional fees. Upon calling, I was told the course is not completed because the fee had to be paid. Unfortunately the date would be for today and not the date I actually completed the course making taking the course null and void for the purpose of traffic citation. Due to the bait and switch, no disclosure of the additional fee costs and now having to take the points on my license I would like my money back as the services paid for were not rendered.
Business response
11/11/2024
Dear ********:

Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards.

We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at **************************************** and select the "START NOW" button to register for the product(s) you need.

We charge $5.94 for the Online 4 Hour Internet Traffic Course plus the $29.95 Florida State Assessment Fee & Processing Fee, $3.95 Credit Card/Debit Card Convenience Fee for a total of $39.84. The Florida Department of Highway Safety & Motor Vehicles REQUIRES that we collect a State Assessment Fee for each person completing a BDI or TLSAE course. Assessment Fees are remitted to the Department's Highway Safety Operating Trust Fund which is used to administer the Department's programs and to fund the general operations of the Department. Providers are also required to process and submit your information to the Department, and, for BDI customers, provide a course completion certificate, as well as maintain certain course records pursuant to Florida law. Submitting your information to the Department is always free at LowestPriceTrafficSchool.com.

As a courtesy, we have now added a complimentary Online 4 Hour Internet Traffic Course to the account - at no additional cost to you.

We also have a money-back guarantee and will price match to be the lowest price in the State of Florida. If you are registered for one of our products and find someone else charging less for the exact same product with the exact same delivery method within a 30-day time frame, we will refund the difference.

Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

Thank you for contacting LowestPriceTrafficSchool.com.
Customer response
11/11/2024
The company responded to my concern, however only added a 4 hour course to my account that in no way resolves this issue.
Customer response
11/12/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: 22526672

I am rejecting this response because: I requested a refund as services were not rendered as indicated on the website. It appears that a refund has been offered which I do accept. I am awaiting for it to show in my account as confirmation.
Thank you.

Regards,

******** ******

Business response
11/14/2024
Dear ******** ******,
Our records indicate we have submitted the $39.84 on 11/10/2024 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund. We also offer the Online 4 Hour Internet Traffic Course for free at no additional charge.
We have also attached the copy of the invoice that was sent.
Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

Thank you for contacting LowestPriceTrafficSchool.com.
Initial Complaint
10/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Website is fraudulent. Business is a scam. They advertise prices and then bill you multiple times along the way without any final invoice. You unknowingly see multiple charges going through on your credit card that you are not authorizing...
Business response
10/21/2024
Dear ******:

Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards.

We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at ***************************************** select the "START NOW" button to register for the products you need.

Our records indicate you contact our customer service office on 10/21/2024 and we have canceled the Online 4 Hour Internet Traffic Course registration and submitted the $39.25, $39.95 and $5.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

Thank you for contacting LowestPriceTrafficSchool.com.
Initial Complaint
10/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have taken money off of my card on three separate occasions 10/19/2024 $9.95 6:26 a.m.,9/19/2024 $9.95 6:28 a.m.,9/19/2024 $9.95 6:20 a.m..I had already taken the course,completed it, passed the course, and had my license reinstated by the courts.
Business response
10/21/2024
Dear ******:

Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards.

We apologize for any confusion. Once the 7-day trial is over the credit card is charged. The information is provided on the registration page, it explains prior to registration and gives a date by the deadline to cancel. We have canceled the Safe Driver ******************************** and stopped future charges. Submitted the $9.95, $9.95, $9.95 and $9.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

Thank you for contacting LowestPriceTrafficSchool.com.
Initial Complaint
10/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lowestpricetrafficschool.com is a scam to bilk money from unsuspecting parents. I am located in ************ and my son needed a course for his learner's permit. ***** recommends this company?! The woman that finally answers is impatient, nasty and rude. She hung up on me and then refused to answer when I called back. The course is a joke, not helpful at all. And now, I have a reoccurring $9.95 charge. The response is, too bad.. unethical and preying on consumers.
Business response
10/16/2024
Dear *****:

Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards.

We apologize for any confusion. Once the 7-day trial is over the credit card is charged. The information is provided on the registration page, it explains prior to registration and gives a date by the deadline to cancel. We have canceled the Driver Prep and Cheatsheet Membership and stopped future charges. Submitted the $9.95 and $9.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

We also noticed a Duplicate charge for the Online DMV Permit Test - Retake for $29.95 we have submitted the refund to the credit/debit card.

Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

Thank you for contacting LowestPriceTrafficSchool.com.
Customer response
10/22/2024
Thank you for your correspondence.
Due to lack of power and internet, I am just returning to answer outstanding emails. I heard from the company, and it just so happens the same woman who emailed me is the woman who was so rude and nasty. The monies, in addition to another charge, have not yet been credited to my account.
I encourage you to look at the reviews on Yelp! I am not only one taking issue with the practices of this company.
Customer response
10/23/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22421613
I am rejecting this response because:
Thank you for your correspondence.
Due to lack of power and internet, I am just returning to answer outstanding emails. I heard from the company, and it just so happens the same woman who emailed me is the woman who was so rude and nasty. The monies, in addition to another charge, have not yet been credited to my account.
I encourage you to look at the reviews on Yelp! I am not only one taking issue with the practices of this company.
Regards,
***** ******
Business response
10/23/2024
Dear *****:

Our records indicate we submitted the $9.95 10/16/2024 OrigTransID: 13nc3y5s, $9.95 10/16/2024 OrigTransID: d5zpfc4xand $29.95 10/16/2024 OrigTransID: j9pykr9z to the credit/debit card on 10/16/2024. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

Thank you for contacting LowestPriceTrafficSchool.com.
Initial Complaint
10/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I did not sign up for monthly training. I originally paid for my daugther's defensive driving ($28) and now they are charing me monthly for "Safe Driver Continuing Ed, Monthly Membership". In the junk mailbox, I recovered the reciept from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************. This company is extremely elusive with several synonymous company names and different phone numbers. Ex: 1). the companies/number listed on my credit card statement: (TEX*DEFENSIVE DRIVING, TEXDEFENSIVE DRIVING, and TXDEFDRSAFEDRIVESCRIP with the phone number ***** ********) 2). when you search ***** ********, this driving school appears: ****************************************/ 3). the reciept from the online driving school which I originally signed up for defensive driving is ********************************************** and their phone number is ************** 4). when you search **************, this driving shool appears: ********************************************* 5). when you search **************, another school also appears: ***************************************************** 6). I recovered the reciept from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************.
Customer response
10/14/2024
I did not sign up for monthly training. I originally paid for my daughter’s defensive driving ($28) and now they are charging me monthly for "Safe Driver Continuing Ed, Monthly Membership". In the junk mailbox, I recovered the receipt from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************. This company is extremely elusive with several synonymous company names and different phone numbers. The he companies/number listed on my credit card statement: (TEX*DEFENSIVE DRIVING, TEXDEFENSIVE DRIVING, and TXDEFDRSAFEDRIVESCRIP with the phone number ***** ********). When you search ***** ******** it is linked to ****************************************. The receipt from the online driving school which I originally signed up for is ********************************************** with phone # **************. When you search **************, this appears: ********************************************* as well as *****************************************************. I recovered the receipt from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************. The same phone number ************** appeared in several other online defensive driving companies. These companies are also using ************ (NATIONAL SAFETY COMMISSION listed both phone numbers on their website… so they are all connected). According to BBB website, National Safety Commission has the same website, phone number, and address as LowestPriceTrafficSchool.com… the ************ number is also listed for National Safety Commission… which listed the number for OnlineTexasDefensiveDrivingCourse, which is the company who billed me $9.95 every month.
Customer response
10/14/2024
I did not sign up for monthly training. I originally paid for my daughter’s defensive driving ($28) and now they are charging me monthly for "Safe Driver Continuing Ed, Monthly Membership". In the junk mailbox, I recovered the receipt from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************. This company is extremely elusive with several synonymous company names and different phone numbers. The he companies/number listed on my credit card statement: (TEX*DEFENSIVE DRIVING, TEXDEFENSIVE DRIVING, and TXDEFDRSAFEDRIVESCRIP with the phone number ***** ********). When you search ***** ******** it is linked to ****************************************. The receipt from the online driving school which I originally signed up for is ********************************************** with phone # **************. When you search **************, this appears: ********************************************* as well as *****************************************************. I recovered the receipt from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************. The same phone number ************** appeared in several other online defensive driving companies. These companies are also using ************ (NATIONAL SAFETY COMMISSION listed both phone numbers on their website… so they are all connected). According to BBB website, National Safety Commission has the same website, phone number, and address as LowestPriceTrafficSchool.com… the ************ number is also listed for National Safety Commission… which listed the number for OnlineTexasDefensiveDrivingCourse, which is the company who billed me $9.95 every month.
Business response
10/16/2024
Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards.

We apologize for any confusion. Once the 7-day trial is over the credit card is charged. The information is provided on the registration page, it explains prior to registration and gives a date by the deadline to cancel. We have canceled the Safe Driver Continuing Ed Monthly Membership and stopped future charges. Submitted the $9.95, $9.95, $9.95 and $9.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. We will be happy to assist you.

Thank you for contacting OnlineTexasDefensiveDrivingCourse.com.
Initial Complaint
10/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 10/06/2024, I attempted to sign up for the traffic course for my daughter. During the sign-up process, I entered my ****** information and was instantly charged $69.85. After I was taken to the next page, I was prompted to pay an extra $29.95 to receive the certificate via email and even more for expedited mail. There was no prompt to execute the initial transaction nor any indication that clicking the button would result in an immediate charge to my card. Furthermore, I never received a receipt letting me know I was being charged. There is nothing on the site the stipulates that you will be charged $29.95 in addition to the $69.85. To make matters worse, I have been trying to contact the support team via phone and email to request a refund, but I have not been able to reach anyone and they have not responded to my emails.
Business response
10/15/2024
Dear ********:

Thank you for taking the time to complete our customer review survey.  We strive for 100% customer satisfaction and your rating and or comment indicates we did not hit the mark.  We would appreciate it if you would take a moment and share what we can do to improve our service. This can be accomplished by replying to this email.

We apologize for any confusion. We charge $19.95 for the New Driver Package you selected plus the $29.95 Florida State Assessment Fee & Processing Fee and $19.95 Automated Drivers License Testing System (ADLTS) Fees for a total of $69.85. The fees vary based on the product(s) purchased. Be assured, the below applicable fee breakdown was listed on the right side of the page where the credit/debit card information is entered when you visited our page at ************************************************* the "START NOW" button to register for the product(s) you needed:

The Florida Department of Highway Safety & Motor Vehicles REQUIRES that we collect a State Assessment Fee for each person completing a BDI or TLSAE course. Assessment Fees are remitted to the Department's Highway Safety ******************** which is used to administer the Department's programs and to fund the general operations of the Department. Providers are also required to process and submit your information to the Department, and, for *** customers, provide a course completion certificate, as well as maintain certain course records pursuant to Florida law. Submitting your information to the Department is always free at LowestPriceTrafficSchool.com.

Effective January, 27th, 2015, the Florida Department of Highway Safety & Motor Vehicles requires providers to contract with Solutions Thru Software (STS) for testing services. *** requires providers to remit an additional per test transaction fee for each initiated Florida driver's license test administered by the provider. This fee includes an applicant usage fee and the additional per test transaction fee that shall be remitted to STS in compliance with the State of Florida requirement, as well as the related credit card transaction fee incurred by the provider.

Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards.

As a courtesy we have New Driver "Requirements Only" Package at no additional cost.

Our records indicate on 10/08/2024 we submitted a refund for $69.85 for the New Driver "Requirements Only" Package.

In order to log into the Online 4 Hour Internet Traffic Course, please visit our website at ********************************. On the top of the screen, there is a button that says, Login. Input the username and password and click Login. The username and password are as follows:

Username: averygreene
Password: st@bl3st@r!

We also have a money-back guarantee and will price match to be the lowest price in the State of *******. If you are registered for one of our products and find someone else charging less for the exact same product with the exact same delivery method within a 30-day time frame, we will refund the difference.

Thank you for contacting LowestPriceTrafficSchool.com.
Initial Complaint
09/05/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 08/31/2024 I attempted to sign up for the traffic course. During the sign-up process, I entered my card information and was instantly charged at that moment. After I was taken to the next page, I was prompted to pay an extra amount to receive the certificate in a timely manner. However, there was no clear indication that clicking the button would result in an immediate charge to my card, and I never received a receipt letting me know I was being charged after I exited out of the website due to such a deceptive practice.As a result, I am now out of $85.15. To make matters worse, I have been trying to contact the support team via phone and email for the past four days to request a refund since I have not and will not use their services, but I have not been able to reach anyone and just stay on hold.
Business response
09/05/2024
Dear *******:

Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. We are currently experiencing high call volume and do apologize for the inconvenience. Be assured, this is not indicative of the service we strive to provide.

We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at ***************************************** select the "START NOW" button to register for the product(s) you need.

We charge $5.94 for the Online 4 Hour Internet Traffic Course plus the $29.95 Florida State Assessment Fee & Processing Fee, $3.95 Credit Card/Debit Card Convenience Fee for a total of $39.84. The Florida Department of Highway Safety & Motor Vehicles REQUIRES that we collect a State Assessment Fee for each person completing a BDI or TLSAE course. Assessment Fees are remitted to the Department's Highway Safety ******************** which is used to administer the Department's programs and to fund the general operations of the Department. Providers are also required to process and submit your information to the Department, and, for BDI customers, provide a course completion certificate, as well as maintain certain course records pursuant to Florida law. Submitting your information to the Department is always free at LowestPriceTrafficSchool.com.

The certificate will be sent to you by **** Standard Mail within 7-10 business days unless you choose to expedite the shipment. Expedited delivery is elective and enables you to receive your certificate electronically via email within the hour of course completion or via *** Next-Day Delivery. There is indeed an additional fee charged by our fulfillment center to have your certificate emailed. This option is not required, it provides you the convenience of receiving it quickly. Charging a premium for a convenience is a routine business practice.

As a courtesy, we have submitted a complimentary $39.25 refund for the Online 4 Hour Internet Traffic Course and $39.95 for the optional expedited Email certificate delivery to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly.

We have added the the Online 4 Hour Internet Traffic Course and the Email certificate delivery at no additional cost to you.

Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

Thank you for contacting LaEscuelitaBarata.com.

Customer response
09/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
Initial Complaint
08/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This companies online ordering process is completely misleading. It gives you an original total and charges your bank immediately and then charges you a second time unknowingly to the customer. I have been attempting to contact the company both via online support request as well as via phone call. Unfortunately, I sat on hold for an hour during my initial call and haven't received a response via email.
Business response
08/26/2024
Dear ********:

Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. We are currently experiencing high call volume and do apologize for the inconvenience. Be assured, this is not indicative of the service we strive to provide.

We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at **************************************** and select the "START NOW" button to register for the product(s) you need.

We charge $5.94 for the Online 4 Hour Internet Traffic Course plus the $29.95 Florida State Assessment Fee & Processing Fee, $3.95 Credit Card/Debit Card Convenience Fee for a total of $39.84. The Florida Department of Highway Safety & Motor Vehicles REQUIRES that we collect a State Assessment Fee for each person completing a BDI or TLSAE course. Assessment Fees are remitted to the Department's Highway Safety Operating Trust Fund which is used to administer the Department's programs and to fund the general operations of the Department. Providers are also required to process and submit your information to the Department, and, for BDI customers, provide a course completion certificate, as well as maintain certain course records pursuant to Florida law. Submitting your information to the Department is always free at ****************************.

Our records indicate on 08/15/2024 we canceled the Online 4 Hour Internet Traffic Course and the Email certificate delivery and submitted the $39.25 and $35.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

Thank you for contacting ****************************.
Initial Complaint
08/13/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business is advertised as Lowest Price Traffic School. They are on the approved DMV Florida list to obtain a learners permit for teens. First issue is they claim a price of $19.99 for the permit exam when in fact they add an additional $19.99 at checkout. After you have already paid, committed and created your account which requires sensitive personal information of your teen and a parent you then proceed to the exam. Except you cannot complete the exam. You authenticate identity then if youre lucky proceed to start of exam then you get rerouted to a website alert that just says test ********** cannot get out if it move forward. There literally is no test. You will never get to it. Of course then they have a message center to contact them & a phone number. You can wait in hold for hours with the same recurring playing over & over. Your messages have no response bc theres no one in the other end. My son chose this place bc it was on the approved list & was advertised as lowest price. It was a scam and this company if theyre actually a company should be ashamed and closed down immediately. The one time I did not do my own research & read reviews bc I was giving him responsibility the adults of this business take advantage and this is a great example of what us wrong wuth our society. Its despicable.
Business response
09/10/2024
Good afternoon Abbie,

We are unable to locate her son's account. We need more information from the Customer.

We have also sent her an email to ************************ requesting additional information.

Sincerely,

Customer response
09/16/2024
I did not receive an email from lowest price traffic. Of course I dejected my sons account bc I did not want them to have his sensitive info. Im glad they cannot locate it, if they even exist as a legit company. But his account that has no impact on how there company is run. They have no customer service the phone rings off the hook for hours wuth the same VM pls see complaint. This is the problem. Their response is absurd. Even if they found his account it makes no difference in what our experience was, again please read my complaint about this being a fraudulent business. You cannot actually complete the exam you pay for it double fold. Its all a scam.
Customer response
09/16/2024
No they are not. The only contact they have ever had with me is by reading their response to you. You cannot contact anyone by phone or email & there is no live chat for issues on their website. Its all there to look at but when you try to use any of those things they are non existent. Why didnt they contact me about the refund from my email directly from my sons account? Because no one exists on the other end. No response to live chat on site. Why was I on the phone with the same fake voicemail Playing *** repeat to no end for hours. You should look at the reviews of all the people that have gone through the same experience. Exactly the same. Its a shame that its targeted at teens.
Customer response
09/16/2024
This is all around disappointing & clearly not being taken seriously. Even if AI were a feature it would not explain all ways to contact them. Obviously this is going nowhere & no they did not try to contact me. A refund is beyond the point.
Regards

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