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Business Profile

Driving School

National Safety Commission, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving School.

Complaints

This profile includes complaints for National Safety Commission, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

National Safety Commission, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • National Safety Commission, Inc.

      822 A1A N Ste 310 Rm 342 Ponte Vedra Beach, FL 32082-8209

    • National Safety Commission, Inc.

      4651 Salisbury Rd Ste 400 Jacksonville, FL 32256-6187

    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid lowest price traffic school (lowestpricetrafficschool.com) To take the class to take points off my record. I took that class and selected the cheapest method of delivery (USMail) they warned me it might take a month (ostensibly to compel me to pay for the higher priced ($39) overnight delivery. Additionally they agreed to send the Osceola Court a copy of my certificate which they did not do. Last week I received a *** warning that my license would be suspended for not providing that certificate. I looked online at lowest price traffic school (LPTS) and everything seemed in order. I attempted to call the customer support line provided but they have a recording saying online support only. I emailed them a description last week and as of today no reply. At that point I felt I had no option but to resubmit and pay for the overnight service. That was last week and as of today. No reply. So I've paid twice with nothing to show for it and no way to inquire about a resolution. Please flag these guys.

      Business Response

      Date: 02/27/2025

      Dear *****:

      Our records indicate on 12/04/2024 we emailed indicating the course certificate is pending, as mandatory information is missing and /or requires verification.

      - your driver license state and number

      On 2/26/2025 the drivers license was verified and update.  As a courtesy we have submitted the $39.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.


      Thank you for contacting LowestPriceTrafficSchool.com.


    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had online driving safety school online on February 2024. After I had my certificate, I submitted to the court. However, I found this business corporation keeps charing me membership fee until now without notification and authorization. I called and nobody answered the phone.

      Business Response

      Date: 02/21/2025

      Dear Jingrui:

      We apologize for any confusion.  Once the 7-day trial is over the credit card is charged. The information is provided on the registration page, it explains prior to registration and gives a date by the deadline to cancel.  We have canceled the Safe Driver ******************************** and stopped future charges.  As a courtesy we have submitted the 13 x $9.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

      Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. We will be happy to assist you.

      Thank you for contacting *************************************.

    • Initial Complaint

      Date:11/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been being charged repeatedly for a service that was completed months ago. And I was charged twice for some services. I don’t know what has changed. I used this service for my other two kids without a problem but this last time has been a disaster.

      Business Response

      Date: 11/20/2024

      Dear ******** ************

      We apologize for any confusion. Once the 7-day trial is over the credit card is charged. The information is provided on the registration page, it explains prior to registration and gives a date by the deadline to cancel. We have canceled the Driver Prep and Cheatsheet Monthly Membership and stopped future charges. Submitted the 4 x $9.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

      Thank you for contacting LowestPriceTrafficSchool.com.

    • Initial Complaint

      Date:11/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to take an online traffic course. The original price was paid and upon completion additional fees not disclosed were added on. They proceeded to attempt to charge my debit card which was declined because I only put the amount disclosed in my account. The course was completed however, the website would not show completion without additional fees. Upon calling, I was told the course is not completed because the fee had to be paid. Unfortunately the date would be for today and not the date I actually completed the course making taking the course null and void for the purpose of traffic citation. Due to the bait and switch, no disclosure of the additional fee costs and now having to take the points on my license I would like my money back as the services paid for were not rendered.

      Business Response

      Date: 11/11/2024

      Dear ********:

      Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 

      We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at **************************************** and select the "START NOW" button to register for the product(s) you need.

      We charge $5.94 for the Online 4 Hour Internet Traffic Course plus the $29.95 Florida State Assessment Fee & Processing Fee, $3.95 Credit Card/Debit Card Convenience Fee for a total of $39.84. The Florida Department of Highway Safety & Motor Vehicles REQUIRES that we collect a State Assessment Fee for each person completing a BDI or TLSAE course. Assessment Fees are remitted to the Department's Highway Safety Operating Trust Fund which is used to administer the Department's programs and to fund the general operations of the Department. Providers are also required to process and submit your information to the Department, and, for BDI customers, provide a course completion certificate, as well as maintain certain course records pursuant to Florida law. Submitting your information to the Department is always free at LowestPriceTrafficSchool.com. 

      As a courtesy, we have now added a complimentary Online 4 Hour Internet Traffic Course to the account - at no additional cost to you. 

      We also have a money-back guarantee and will price match to be the lowest price in the State of Florida. If you are registered for one of our products and find someone else charging less for the exact same product with the exact same delivery method within a 30-day time frame, we will refund the difference.

      Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.


      Thank you for contacting LowestPriceTrafficSchool.com.

      Customer Answer

      Date: 11/11/2024

      The company responded to my concern, however only added a 4 hour course to my account that in no way resolves this issue. 

      Customer Answer

      Date: 11/12/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: 22526672

      I am rejecting this response because: I requested a refund as services were not rendered as indicated on the website. It appears that a refund has been offered which I do accept. I am awaiting for it to show in my account as confirmation. 
      Thank you.

      Regards,

      ******** ******

      Business Response

      Date: 11/14/2024

      Dear ******** ******,

      Our records indicate we have submitted the $39.84 on 11/10/2024 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund. We also offer the Online 4 Hour Internet Traffic Course  for free at no additional charge.

      We have also attached the copy of the invoice that was sent.

      Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.


      Thank you for contacting LowestPriceTrafficSchool.com.

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Website is fraudulent. Business is a scam. They advertise prices and then bill you multiple times along the way without any final invoice. You unknowingly see multiple charges going through on your credit card that you are not authorizing...

      Business Response

      Date: 10/21/2024

      Dear ******:

      Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 

      We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at ***************************************** select the "START NOW" button to register for the products you need.

      Our records indicate you contact our customer service office on 10/21/2024 and we have canceled the Online 4 Hour Internet Traffic Course registration and submitted the $39.25, $39.95 and $5.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

      Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

      Thank you for contacting LowestPriceTrafficSchool.com.

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have taken money off of my card on three separate occasions 10/19/2024 $9.95 6:26 a.m.,9/19/2024 $9.95 6:28 a.m.,9/19/2024 $9.95 6:20 a.m..I had already taken the course,completed it, passed the course, and had my license reinstated by the courts.

      Business Response

      Date: 10/21/2024

      Dear ******:

      Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 

      We apologize for any confusion.  Once the 7-day trial is over the credit card is charged. The information is provided on the registration page, it explains prior to registration and gives a date by the deadline to cancel.  We have canceled the Safe Driver ******************************** and stopped future charges. Submitted the $9.95, $9.95, $9.95 and $9.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

      Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

      Thank you for contacting LowestPriceTrafficSchool.com.

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lowestpricetrafficschool.com is a scam to bilk money from unsuspecting parents. I am located in ************ and my son needed a course for his learner's permit. ***** recommends this company?! The woman that finally answers is impatient, nasty and rude. She hung up on me and then refused to answer when I called back. The course is a joke, not helpful at all. And now, I have a reoccurring $9.95 charge. The response is, too bad.. unethical and preying on consumers.

      Business Response

      Date: 10/16/2024

      Dear *****:

      Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 

      We apologize for any confusion.  Once the 7-day trial is over the credit card is charged. The information is provided on the registration page, it explains prior to registration and gives a date by the deadline to cancel.  We have canceled the Driver Prep and Cheatsheet Membership and stopped future charges. Submitted the $9.95 and $9.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

      We also noticed a Duplicate charge for the Online DMV Permit Test - Retake for $29.95 we have submitted the refund to  the credit/debit card. 

      Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

      Thank you for contacting LowestPriceTrafficSchool.com.

      Customer Answer

      Date: 10/22/2024

      Thank you for your correspondence.

      Due to lack of power and internet, I am just returning to answer outstanding emails.  I heard from the company, and it just so happens the same woman who emailed me is the woman who was so rude and nasty.  The monies, in addition to another charge, have not yet been credited to my account.

      I encourage you to look at the reviews on Yelp!  I am not only one taking issue with the practices of this company.

      Customer Answer

      Date: 10/23/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: 22421613

      I am rejecting this response because:

      Thank you for your correspondence.

      Due to lack of power and internet, I am just returning to answer outstanding emails.  I heard from the company, and it just so happens the same woman who emailed me is the woman who was so rude and nasty.  The monies, in addition to another charge, have not yet been credited to my account.

      I encourage you to look at the reviews on Yelp!  I am not only one taking issue with the practices of this company.

      Regards,

      ***** ******

      Business Response

      Date: 10/23/2024

      Dear *****:

      Our records indicate we submitted the $9.95 10/16/2024 OrigTransID: 13nc3y5s, $9.95 10/16/2024 OrigTransID: d5zpfc4xand $29.95 10/16/2024  OrigTransID: j9pykr9z to the credit/debit card on 10/16/2024. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

      Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

      Thank you for contacting LowestPriceTrafficSchool.com.

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not sign up for monthly training. I originally paid for my daugther's defensive driving ($28) and now they are charing me monthly for "Safe Driver Continuing Ed, Monthly Membership". In the junk mailbox, I recovered the reciept from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************. This company is extremely elusive with several synonymous company names and different phone numbers. Ex: 1). the companies/number listed on my credit card statement: (TEX*DEFENSIVE DRIVING, TEXDEFENSIVE DRIVING, and TXDEFDRSAFEDRIVESCRIP with the phone number ***** ********) 2). when you search ***** ********, this driving school appears: ****************************************/ 3). the reciept from the online driving school which I originally signed up for defensive driving is ********************************************** and their phone number is ************** 4). when you search **************, this driving shool appears: ********************************************* 5). when you search **************, another school also appears: ***************************************************** 6). I recovered the reciept from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************.

      Customer Answer

      Date: 10/14/2024

      I did not sign up for monthly training. I originally paid for my daughter’s defensive driving ($28) and now they are charging me monthly for "Safe Driver Continuing Ed, Monthly Membership". In the junk mailbox, I recovered the receipt from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************. This company is extremely elusive with several synonymous company names and different phone numbers. The he companies/number listed on my credit card statement: (TEX*DEFENSIVE DRIVING, TEXDEFENSIVE DRIVING, and TXDEFDRSAFEDRIVESCRIP with the phone number ***** ********). When you search ***** ******** it is linked to ****************************************. The receipt from the online driving school which I originally signed up for is ********************************************** with phone # **************. When you search **************, this appears: ********************************************* as well as *****************************************************. I recovered the receipt from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************. The same phone number ************** appeared in several other online defensive driving companies. These companies are also using ************ (NATIONAL SAFETY COMMISSION listed both phone numbers on their website… so they are all connected). According to BBB website, National Safety Commission has the same website, phone number, and address as LowestPriceTrafficSchool.com… the ************ number is also listed for National Safety Commission… which listed the number for OnlineTexasDefensiveDrivingCourse, which is the company who billed me $9.95 every month.

      Customer Answer

      Date: 10/14/2024

      I did not sign up for monthly training. I originally paid for my daughter’s defensive driving ($28) and now they are charging me monthly for "Safe Driver Continuing Ed, Monthly Membership". In the junk mailbox, I recovered the receipt from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************. This company is extremely elusive with several synonymous company names and different phone numbers. The he companies/number listed on my credit card statement: (TEX*DEFENSIVE DRIVING, TEXDEFENSIVE DRIVING, and TXDEFDRSAFEDRIVESCRIP with the phone number ***** ********). When you search ***** ******** it is linked to ****************************************. The receipt from the online driving school which I originally signed up for is ********************************************** with phone # **************. When you search **************, this appears: ********************************************* as well as *****************************************************. I recovered the receipt from the $9.95 charge and it was from ********************************************** and their phone number is **************. When you search **************, another school also appears: *****************************************************. The same phone number ************** appeared in several other online defensive driving companies. These companies are also using ************ (NATIONAL SAFETY COMMISSION listed both phone numbers on their website… so they are all connected). According to BBB website, National Safety Commission has the same website, phone number, and address as LowestPriceTrafficSchool.com… the ************ number is also listed for National Safety Commission… which listed the number for OnlineTexasDefensiveDrivingCourse, which is the company who billed me $9.95 every month.

      Business Response

      Date: 10/16/2024

      Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 

      We apologize for any confusion.  Once the 7-day trial is over the credit card is charged. The information is provided on the registration page, it explains prior to registration and gives a date by the deadline to cancel.  We have canceled the Safe Driver Continuing Ed Monthly Membership and stopped future charges. Submitted the $9.95, $9.95, $9.95 and $9.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

      Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. We will be happy to assist you.

      Thank you for contacting OnlineTexasDefensiveDrivingCourse.com.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/06/2024, I attempted to sign up for the traffic course for my daughter. During the sign-up process, I entered my ****** information and was instantly charged $69.85. After I was taken to the next page, I was prompted to pay an extra $29.95 to receive the certificate via email and even more for expedited mail. There was no prompt to execute the initial transaction nor any indication that clicking the button would result in an immediate charge to my card. Furthermore, I never received a receipt letting me know I was being charged. There is nothing on the site the stipulates that you will be charged $29.95 in addition to the $69.85. To make matters worse, I have been trying to contact the support team via phone and email to request a refund, but I have not been able to reach anyone and they have not responded to my emails.

      Business Response

      Date: 10/15/2024

      Dear ********:

      Thank you for taking the time to complete our customer review survey.  We strive for 100% customer satisfaction and your rating and or comment indicates we did not hit the mark.  We would appreciate it if you would take a moment and share what we can do to improve our service.  This can be accomplished by replying to this email. 

      We apologize for any confusion. We charge $19.95 for the New Driver Package you selected plus the $29.95 Florida State Assessment Fee & Processing Fee and $19.95 Automated Drivers License Testing System (ADLTS) Fees for a total of $69.85. The fees vary based on the product(s) purchased. Be assured, the below applicable fee breakdown was listed on the right side of the page where the credit/debit card information is entered when you visited our page at ************************************************* the "START NOW" button to register for the product(s) you needed: 

      The Florida Department of Highway Safety & Motor Vehicles REQUIRES that we collect a State Assessment Fee for each person completing a BDI or TLSAE course. Assessment Fees are remitted to the Department's Highway Safety ******************** which is used to administer the Department's programs and to fund the general operations of the Department. Providers are also required to process and submit your information to the Department, and, for *** customers, provide a course completion certificate, as well as maintain certain course records pursuant to Florida law. Submitting your information to the Department is always free at LowestPriceTrafficSchool.com. 

      Effective January, 27th, 2015, the Florida Department of Highway Safety & Motor Vehicles requires providers to contract with Solutions Thru Software (STS) for testing services. *** requires providers to remit an additional per test transaction fee for each initiated Florida driver's license test administered by the provider. This fee includes an applicant usage fee and the additional per test transaction fee that shall be remitted to STS in compliance with the State of Florida requirement, as well as the related credit card transaction fee incurred by the provider. 

      Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 

      As a courtesy we have New Driver "Requirements Only" Package at no additional cost.  

      Our records indicate on 10/08/2024 we submitted a refund for $69.85 for the New Driver "Requirements Only" Package. 

      In order to log into the Online 4 Hour Internet Traffic Course, please visit our website at ********************************. On the top of the screen, there is a button that says, Login. Input the username and password and click Login. The username and password are as follows:

      Username: averygreene
      Password: st@bl3st@r!

      We also have a money-back guarantee and will price match to be the lowest price in the State of *******. If you are registered for one of our products and find someone else charging less for the exact same product with the exact same delivery method within a 30-day time frame, we will refund the difference.  

       Thank you for contacting LowestPriceTrafficSchool.com.

    • Initial Complaint

      Date:09/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/31/2024 I attempted to sign up for the traffic course. During the sign-up process, I entered my card information and was instantly charged at that moment. After I was taken to the next page, I was prompted to pay an extra amount to receive the certificate in a timely manner. However, there was no clear indication that clicking the button would result in an immediate charge to my card, and I never received a receipt letting me know I was being charged after I exited out of the website due to such a deceptive practice.As a result, I am now out of $85.15. To make matters worse, I have been trying to contact the support team via phone and email for the past four days to request a refund since I have not and will not use their services, but I have not been able to reach anyone and just stay on hold.

      Business Response

      Date: 09/05/2024

      Dear *******:

      Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. We are currently experiencing high call volume and do apologize for the inconvenience. Be assured, this is not indicative of the service we strive to provide. 

      We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at ***************************************** select the "START NOW" button to register for the product(s) you need.

      We charge $5.94 for the Online 4 Hour Internet Traffic Course plus the $29.95 Florida State Assessment Fee & Processing Fee, $3.95 Credit Card/Debit Card Convenience Fee for a total of $39.84. The Florida Department of Highway Safety & Motor Vehicles REQUIRES that we collect a State Assessment Fee for each person completing a BDI or TLSAE course. Assessment Fees are remitted to the Department's Highway Safety ******************** which is used to administer the Department's programs and to fund the general operations of the Department. Providers are also required to process and submit your information to the Department, and, for BDI customers, provide a course completion certificate, as well as maintain certain course records pursuant to Florida law. Submitting your information to the Department is always free at LowestPriceTrafficSchool.com. 

      The certificate will be sent to you by **** Standard Mail within 7-10 business days unless you choose to expedite the shipment. Expedited delivery is elective and enables you to receive your certificate electronically via email within the hour of course completion or via *** Next-Day Delivery. There is indeed an additional fee charged by our fulfillment center to have your certificate emailed. This option is not required, it provides you the convenience of receiving it quickly. Charging a premium for a convenience is a routine business practice.

      As a courtesy, we have submitted a complimentary $39.25 refund for the Online 4 Hour Internet Traffic Course and $39.95 for the optional expedited Email certificate delivery to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly.

      We have added the the Online 4 Hour Internet Traffic Course and the Email certificate delivery at no additional cost to you.

      Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.

      Thank you for contacting LaEscuelitaBarata.com.

      Customer Answer

      Date: 09/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

       

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