Reviews

I have been a patient at *********************************************** for about 5 years. we have made progress on which medicine would be best for my RA treatment and we have made it to something that is working well so far. they do listen to your needs ... we can help by writing notes of our issues daily because you can't always remember by the time appt comes... so as i made notes we were able to make more progress. I also research information regarding my illness and ask questions which is educational for us so we can take a helpful path and exercise and eat well.

The New patient packets at this providers office have a blank ABN (Medicare form). I refused to sign the blank form which is against Medicare policy so they refused to see me. I called Medicare to report this, Medicare advised me I was 100% correct. A blank ABN form should never be required by provider and patient should never sign a blank form

Reason why they deserve a 1, in my opinion:1) ********** is a mess! Patients can see what look like hoarding while getting blood drawn. Does not give the best impression.2) One of the Patient rooms is not private as the walls don't go all the way to the ceiling. Therefore, everyone in the waiting room is privy to everything that is said.3) The staff will yell across the office instead of picking up a phone or walking to the other room. Very unprofessional!4) Your next appointment, as per Dr. **** will be set for further than 3 months out. However, office policy is no perscription refills unless you are seen every 3 months. When this is pointed out, Dr. *** seems to cave to the office staff as if he is not in charge.5) Office staff has no issue being rude on the phone or in person. I have quite a few examples, but I will not go into detail. The rudeness is any where for impatience to hanging up mid conversation.... mind you, no one has yelled or used profanity which I feel warrants a hang up.6) Cash or check for full payment prior to being seen. So 20th century! I get it if they are avoiding credit card company fees, but electronic check or debit cards at least would be great.7) Receiving bills in the mail for a past due balance when paid is due prior to being seen. I was turned away once because I don't have checks and I didn't have enough cash. I ran to the nearest ATM and came back. Leave a message to talk to the billing person, but never get a return call, only another bill. Apparently, they figure out their mistake eventually, because at the next appointment nothing is said about any part due balance. No apology or any other acknowledgement.8) New doctor requires medical records to be faxed prior to scheduling. Dr. ***** offices refuses to fax them unless the new office faxes a request. The new office has compassion and is willing to go the extra mile to request patient records for a new patient that isn't even theirs yet.