ComplaintsforVoice Search Local, LLC

• Initial Complaint

  07/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Voice search calls me 5 times a day. I have blocked all numbers and told agents to take me off the list, but I keep getting daily calls. My phone is registered on a do-not-call list. The last contact stated they were from the Voice Search Directory, and I spoke to ***********************. The area code is 239, but they always change the number, so I get the calls no matter how many times I block. I have told them to stop harassing me, let it go to voice mail, and that my number is on a do-not-call list. It could hurt my business registration, but between them, investors and health Insurance providers, I spent all day picking up my phone for harassment. This is crazy: no protection or respect, and the consumer is stranded. I can not change my phone due to my business. I would like for this to stop.

  Business response

  07/03/2024

  I sincerely apologize for the inconvenience and frustration you have experienced due to the telemarketing calls you've been receiving. Your feedback is extremely valuable to us, and I want to address this issue promptly and effectively.
  First and foremost, I want to assure you that your request to be removed from our calling list has been taken seriously. It is unacceptable that you have been subjected to such a high volume of calls despite your repeated requests for removal.
  I have personally escalated this matter to our compliance team to ensure that your phone number is promptly removed from our calling list. Additionally, I will personally oversee the implementation of measures to prevent such incidents from occurring in the future.
  Regarding your interaction with our representative, I want to apologize for the misinformation provided to you about the only way to be removed from the list. This does not reflect our company's values or standard operating procedures, and appropriate disciplinary action will be taken to address this issue internally.
  Once again, I apologize for the inconvenience and frustration you have experienced. Please rest assured that your phone number will be promptly removed from our calling list, and we will take steps to prevent similar incidents in the future.
  If you have any further concerns or questions, please feel free to contact our customer service number. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve this issue.

  Customer response

  07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They relentlessly call several times per day. I have BEGGED them to remove my business from the call list but they usually hang up on me. One employee actually threatened me saying I would lose in court if I tried to report them. This has went on for MONTHS. WORST case of spamming HARRASSMENT that I have ever encountered. STOP CALLING ME!!!!!!!

  Business response

  07/03/2024

  Dear ************************* and the BBB
  
  We appreciate you bringing this matter to our attention, although it seems there may have been some confusion. After a thorough review of our records, we have found no evidence of any previous contact with you regarding voice search services or any other products.
  
  It appears that you may have mistaken us for another company that provides the same services we do. Our reps always introduce themselves as employees of VOICE SEARCH LOCAL and we only call from 772 numbers.
  
  However, we take customer concerns seriously, and to address your complaint, we have taken the proactive step of adding your number to our internal do not call list. Additionally, we recommend that you register your number with the National Do Not Call Registry at www.donotcall.gov to further prevent any unwanted solicitation calls.
  
  We apologize for any inconvenience this misunderstanding may have caused and assure you that your privacy and preferences are important to us.
  
  If you have any further questions or concerns, please do not hesitate to contact us directly....
  
  We wish that this complaint with the current information provided is removed from our profile and handled by the Better Business Bureau as the attachments should refute all claims by *************************
  Thank you.

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am getting multiple phone calls every day from a company called "Voice Search" offering to help me with my ****** business listing. I have repeatedly asked them to stop calling me.

  Business response

  07/03/2024

  Dear ********************* and the BBB
  
  We appreciate you bringing this matter to our attention, although it seems there may have been some confusion. After a thorough review of our records, we have found no evidence of any previous contact with you regarding voice search services or any other products.
  
  It appears that you may have mistaken us for another company that provides the same services we do. Our reps always introduce themselves as employees of VOICE SEARCH LOCAL and we only call from 772 numbers.
  
  However, we take customer concerns seriously, and to address your complaint, we have taken the proactive step of adding your number to our internal do not call list. Additionally, we recommend that you register your number with the National Do Not Call Registry at www.donotcall.gov to further prevent any unwanted solicitation calls.
  
  We apologize for any inconvenience this misunderstanding may have caused and assure you that your privacy and preferences are important to us.
  
  If you have any further questions or concerns, please do not hesitate to contact us directly....
  
  We wish that this complaint with the current information provided is removed from our profile and handled by the Better Business Bureau as the attachments should refute all claims by *********************
  Thank you.

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Voice Search has been calling our company phone 10 to 12 times a day. When we answer the phone, it is an automated voice saying to press 1 to speak to a representative. When we do that and speak to someone and ask them to remove us from their list, they say they can only remove our name from their location and the last representative I spoke to basically said the only way to stop the calls was to contract their services. We would just like them to stop calling us.

  Business response

  06/26/2024

  Dear BBB and *****,

  We appreciate you bringing this matter to our attention, although it seems there may have been some confusion. After a thorough review of our records, we have found no evidence of any previous contact with you regarding voice search services or any other products.
  
  It appears that you may have mistaken us for another company that provides the same services we do. Our reps always introduce themselves as employees of VOICE SEARCH LOCAL and we only call from 772 numbers.
  
  However, we take customer concerns seriously, and to address your complaint, we have taken the proactive step of adding your number to our internal do not call list. Additionally, we recommend that you register your number with the National Do Not Call Registry at www.donotcall.gov to further prevent any unwanted solicitation calls.
  
  We apologize for any inconvenience this misunderstanding may have caused and assure you that your privacy and preferences are important to us.
  
  If you have any further questions or concerns, please do not hesitate to contact us directly....
  
  We wish that this complaint with the current information provided is removed from our profile and handled by the Better Business Bureau as the attachments should refute all claims by ***********************.
  Thank you.
  

  Customer response

  06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company calls me 3+ times a day. I block their number and they call from a different number. Been going on for months. Harassment!!! They laugh at me when I ask to be taken off their list.

  Business response

  06/18/2024

  Dear *****,
  
  We appreciate you bringing this matter to our attention, although it seems there may have been some confusion. After a thorough review of our records, we have found no evidence of any previous contact with you regarding voice search services or any other products.
  
  It appears that you may have mistaken us for another company that provides the same services we do. Our reps always introduce themselves as employees of VOICE SEARCH LOCAL and we only call from 772 numbers.
  
  However, we take customer concerns seriously, and to address your complaint, we have taken the proactive step of adding your number to our internal do not call list. Additionally, we recommend that you register your number with the National Do Not Call Registry at www.donotcall.gov to further prevent any unwanted solicitation calls.
  
  We apologize for any inconvenience this misunderstanding may have caused and assure you that your privacy and preferences are important to us.
  
  If you have any further questions or concerns, please do not hesitate to contact us directly....
  
  We wish that this complaint with the current information provided is removed from our profile and handled by the Better Business Bureau as the attachments should refute all claims by ***********************.
  Thank you.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company calls multiple times per day and when I ask to be removed from their list they just hang up or say they can't do that. And then I keep getting called. Does anyone know an attorney that specializes in going after horrible companies like this one?

  Business response

  06/12/2024

  Dear ******,

  We appreciate you bringing this matter to our attention, although it seems there may have been some confusion. After a thorough review of our records, we have found no evidence of any previous contact with you regarding voice search services or any other products.
  
  It appears that you may have mistaken us for another company that provides the same services we do. Our reps always introduce themselves as employees of VOICE SEARCH LOCAL and we only call from 772 numbers.
  
  However, we take customer concerns seriously, and to address your complaint, we have taken the proactive step of adding your number to our internal do not call list. Additionally, we recommend that you register your number with the National Do Not Call Registry at www.donotcall.gov to further prevent any unwanted solicitation calls.
  
  We apologize for any inconvenience this misunderstanding may have caused and assure you that your privacy and preferences are important to us.
  
  If you have any further questions or concerns, please do not hesitate to contact us directly....
  
  We wish that this complaint with the current information provided is removed from our profile and handled by the Better Business Bureau as the attachments should refute all claims by *******************************
  
  Thank you.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Monthly charges varying the business names and services ********** ********************** or "Do Not Pay **** ***** services. I did not catch the charges until today. When I went to the website, initially it appears to be legitimate. I choose "sign-in" to see if I had an account and what the charges were for, It shows the last four of my credit card with no other information and no way to cancel. I reported the matter to my bank for fraud, now under investigation.

  Business response

  06/10/2024

  Thank you for reaching out to us via the BBB platform to address your concerns regarding billing discrepancies. We appreciate the opportunity to clarify the situation and resolve any misunderstandings.
  Upon thorough examination of our records, we have indeed identified ************************* as a client with our company. However, it's crucial to note that our records reflect a different transaction history than what has been reported.
  ************************* initially signed up for our Voice Search Activation platform on May 28, 2024, with a one-time fee of $199.00, as evidenced by the documents we have provided. Our records indicate that there are no monthly subscriptions associated with her account, nor have any monthly charges been processed against the card on file for the amounts mentioned in the "Do Not Pay" report provided by the client.
  Furthermore, upon comparing the dates provided in the client's report with our sales records, we found discrepancies that suggest a potential confusion with another company's services or billing practices.
  To assist in resolving this matter promptly and accurately, we kindly request that ************************* reaches out to us directly. We are committed to providing full transparency and addressing any concerns she may have regarding her account or billing history.
  Our team is dedicated to ensuring customer satisfaction, and we are here to provide any further explanation or assistance needed to resolve this issue amicably.
  Thank you for your attention to this matter, and we look forward to the opportunity to rectify any misunderstandings.

  We wish that this complaint with the current information provided is removed from our profile and handled by the Better Business Bureau as the attachments should refute all claims by *************************.
  
  Thank you.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company reached out to us and put on a great pitch and promised to get us listed on ***** and aklike search devices. We liked the program and decided to move forward. After asking questions and taking our payment they said a on boarding appointment was needed and asked the best way to reach me. I spoke with ****** and good guy but he failed to forward the proper contact information to his team and sent us an email to get our team with his onboarding. A time and date was set and we waited for the call. No call. Later a rep called from Voice search apologizing and taking my info again, new email with time and date, we assembled and waited, we called them and mailed but no call, again they called our main office saying we missed the appointment so with ***** we set up a new one, today, no call. Again they called the main office that I am not there and left a voice. I quickly wrote a mail requesting they cancel our service. We received this ?email. ?We are sending an email per the conversation with the supervisor. We are sorry that you are not wanting to continue with the Directories and Citations programming. The monthly recurring has been cancelled and you will not be billed furthermore. The activation fee of $798.00 is non refundable being we have completed the programming. --VSL Support Team ************** ********************************** So they provided no if not terrible service and then wont return our funds. Be aware of this experience before you pay a company like this.

  Business response

  06/10/2024

  Thank you for bringing your concerns to our attention. We take every customer experience seriously and strive to address any issues promptly and effectively.
  Upon reviewing your complaint, we found that our team made repeated attempts to reach out to you for scheduled meetings regarding your service. However, it seems that we were unable to connect due to your availability or the need to reschedule. Please note that we diligently pursued contact on all numbers provided to us in our records.
  Despite the challenges in communication, we fulfilled our commitment by submitting your business to over 50 premium search directories, as outlined in our service agreement. As such, according to the terms agreed upon, the service rendered makes you ineligible for a refund.
  Moreover, we acknowledge the difficulty you experienced in accessing your existing ****** profile. Our team was actively working on creating a new profile to address this issue promptly. We understand the importance of your online presence and were dedicated to resolving this matter in a timely fashion.
  Additionally, our Head of ****************** personally attempted to reach out to you to address your concerns and find a satisfactory resolution. Regrettably, it appears there was a lack of cooperation on your end, hindering our efforts to rectify the situation.
  
  In response to your request, we promptly cancelled all services as of May 16, 2024.
  
  We genuinely regret any inconvenience or frustration this situation may have caused you. Our aim is always to provide exceptional service and support to our clients.
  Please feel free to contact us directly if you would like to discuss this matter further or if there are any other concerns you would like us to address.
  
  We would like to revert the attention to the attachments and further back our case.

  detailed employee-client interactions.jp- Correspondence of what was discussed between our company and the client.

  Call logs pt.1 and pt.2- Our records indicating our company tried reaching the client on both numbers but was unable to make contact to complete the appointment.

  *************** Electric & ************* Listing Report. PDF-proof of fulfillment based on our ***** to ***** Services Agreement signed by *************************

  We wish that this complaint with the current information provided is removed from our profile and handled by the Better Business Bureau as the attachments should refute all claims by *************************.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company uses an automated dialing system to spam my company with calls throughout the day. This morning, they called at 9:12, 9:36 and 9:43 - the last one leaving a message saying "call this number to Opt out" only when I called it said press one to claim $100 "prize" - When speaking to a live agent, they are aggressive, rude and claim to have no knowledge of how to opt-out. They call as many as 16 times a day trying to sell some vague offering. They should be shut down - I am looking to be removed from their call list

  Business response

  06/10/2024

  We are unable to check our records to see if our company has been the one reaching out to this client. The number he provided is not complete so we cannot check if his number is on our call lists.

  Business response

  06/10/2024

  We are unable to check our records to see if our company has been the one reaching out to this client. The number he provided is not complete so we cannot check if his number is on our call lists.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In the afternoon of April 15,2024, I received a phone call from ********************** Local offering the service with ****** Alexa ********************** and they explained I could cancel anytime. Then, I gave my credit card number, but I wouldn't be charged until they finish my account information with the next person (representative), who would work on the account after I have given the information of my business. The next morning, I received the phone call from them, (the voice of a man) and I told him that I no longer wanted the service and didn't want the charge on my credit card. He said ok and they would refund the money in 7 days. It passed 7 days, I called and no answer, called other days and she said she was send to another department (accounting). Few days later I sent an email with no response. Today, 5/13/2024 they said that they will not refund the money. I said, that's is not a good business and it's not fair for you keep my money, since I cancel the next morning with out giving the information about my business to even have an account with you. $119.98 charge for a night it ridicules. She was rude and said, they will not refund the money and will not do business with me.

  Business response

  06/12/2024

  We attempted to reach out to ******* to issue her the refund she requested, but she was uncooperative and made rude remarks to our customer service reps.

  Business response

  06/12/2024

  We attempted to reach out to ******* to issue her the refund she requested, but she was uncooperative and made rude remarks to our customer service reps.

  Business response

  06/14/2024

  We wanted to provide an update regarding the recent case *************************** filed against us. Despite the challenging interactions with the consumer, we remain committed to ensuring satisfaction and upholding our standards of service.
  In response to the complaint, we have processed a full refund to the client's account. This refund will reflect in their account within the next 3-5 business days. We believe this action demonstrates our dedication to resolving matters promptly and fairly, even in difficult circumstances. Please see the provided attachment for proof of refund.
  Given the resolution provided and the absence of further communication from the consumer, we kindly request that the BBB consider removing the complaint from our record. We believe our efforts to address the issue adequately warrant such action.
  Thank you for your attention to this matter. Should you require any additional information or clarification, please do not hesitate to contact us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩