Business ProfileforMAC 5 Services

************************* From:********************** To:***************************** Cc:*****************************, Jan 23 at 5:43 PM On 1-13-2024, we had a employee of your Company (MAC5) arrive at our home to check our electrical problem. He arrived and within minutes diagnosed our electrical problem as a faulty electrical panel and that said it would cost $2400 to $3000 to replace it. I felt like this may or may not be the problem and that it was extremely high prices to replace an electrical panel (still do). He indicated brown marks on the panel that meant it was overheating? The problem initially was that the breaker kept tripping for the hot water heater. After telling us we had to replace the panel, he looked at the hot water heater and said it was leaking, showing me water on his hand near the electrical connections on the **** I said then its' not the panel but the *** itself. He said they should both be replace indicating there was a danger if we did not. He quoted a price of $1800-$2400 to replace the **** We agreed to have both services done and he said we could get an interest free loan to cover the cost if we could not afford to pay upfront. He made us think this was something we had to correct right away again indicating it was a danger. The *** was replaced on 1-15-2024 by your company. We experienced no problems with the breaker after the *** was replaced. On 1-17-2024, the electrical panel was replaced. The man who replaced it, after finishing replacing the panel told us that the only thing wrong was that the wires to the breaker were loose. That was all he could find wrong with the panel. He said this several times and I had also questioned the original diagnosis on 1-13-2024. It had worked without incident from the time the *** was replaced. I think that I have been taken advantage from by the the original Employee of MAC 5. When he arrived he said the panel was bad simply because of the color of the connections. He did no other tests. I feel like I have been conned and taken advantage of because of my age and limited knowledge of the electrical system. I am not willing to write this off as a learning experience because I feel your employee has been dishonest. I hope you will take this letter into consideration especially when a person is elderly or not well informed. Thank you.**************************** ****************************************************************** ************