Business ProfileforGhostStop

I purchased a product called a Dead Bell. When I received my order the Dead Bell was loose in the box with no shipping protection on it. This Dead Bell would not work and I made arrangements with Ghost Stop to send it back. I received a replacement Dead Bell and this one would not ring, the top ringer button was not sticking up therefore the bell wouldnt ring. I contacted the store about this problem and the customer service rep said the ringer buttons often tightening during shipping and to loosen it. His directions werent exact so I loosened the ring holding the ringer button in place. This did not work and the retaining ring was so loose it came off. I lifted the bell housing and I found the bell ******* was getting stuck therefore the ringer button would stay down and the bell wouldnt ring. I took video of exactly what I did which was simply lift the bell housing being careful not to touch any other pieces of equipment. I lowered the housing and replaced the button retaining ring and contacted the company. The representative I spoke with said because I lifted the bell housing (making it sound like I disassembled the unit) and said hed have to speak with his supervisor regarding this problem and would call me back. I never heard back from the company regarding this issue. I have spent over $1000.00 on products with Ghost Stop in he last year, which includes a $200.00 Dead Bell that will not work. Id like to have a dead bell but Id like a properly working one. My attempts to talk to someone of authority (phone calls had to leave a message with no calls returned) and I have contacted them through their website, once again specifically asking to speak to someone of authority. I received emails from a customer service rep who was obviously lacking basic knowledge of how their products worked or assembled. Currently my Dead Bell is a $200.00 paper weight.