Complaints

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Yesterday I tried to redeem the points on my Meridian business ***** I called SCORECARD and got Chanel, who was rude and couldn't verify my birthday, she told me to call customer ********************** and update my information. I called them, they said my birthday was in fact correct. I called SCORECARD back and got ****** again who still insisted my birthday was wrong and refused to help so I asked for her supervisor. She put me on hold for about 20 mins before asking for a callback number- then told me they'd call within 48 hours! I was so mad I went to my local Meridian for help, I'm not sure what she did yesterday but now today my **** has actually been CHARGED the amount rather than given a credit! It says "rewards reversal" on the charge for $476.41. I called Meridian customer **********************, spent another 20 mins on the phone but she couldn't do anything to help and told me to call SCORECARD back but if I get ****** again I will scream. I don't see the point in calling them, their customer ********************** is awful and they refuse to help me anyways. I am going to try one more time to redeem the points, or at least get a refund for the charge, and then I am going to cancel this **** so that I don't have to deal with SCORECARD ever again.

  Business response

  08/21/2024

  We see several different cards in the system for this cardholder. It appears that some accounts may need to be transferred. The escalations representative is advising that the card number provided does not have enough information to verify the cardholder, so she was not able to provide information on the account. While I do understand that the financial institution has the information in their system, it has not been passed to our system to validate the cardholder and answer questions. Customer ********************** is not able to do name searches and look up other accounts for security reasons. They card number has to be provided by the caller/cardholder. 

  Customer response

  08/21/2024

   
  Complaint: 22157297
  
  I am rejecting this response because:

  A supervisor from Scorecard called me yesterday to inform me there are actually no accounts associated with my card numbers. Why did they even ask for my birthday if the card number isn't in their system? I have my ************* bills with my rewards right on them. ******** was able to give me a refund for the charge and the rewards I was trying to redeem, so I'm just going to pay the card off and cancel all of my Meridian Visas so that I never have to deal with Scorecard again.

  Thanks for nothing.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  08/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I received an email from Scorecard rewards. Having no idea who they were, I made a couple of phone calls to figure it out. It turns out they are a rewards program for a credit card I have. I have contacted them trying to close this account as I have no use for it and don't want it. They refer me back to the bank. The bank refers me back to them. Not sure who to believe at this point. I just want to be off their rosters and left alone. Not sure who gave them my info, but i have no need to do any business with them and would prefer if they closed this account and lost my **********************.

  Business response

  08/07/2024

  It looks like your financial institution (BEEHIVE FEDERAL CREDIT UNION) closed your account today. Thank you! Hope you have a nice day. 

  Customer response

  08/07/2024

   
  Better Business Bureau:
  
  It took a written complaint to my bank to get this resolved. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are not letting me use my points to redeem for gas discounts at Shell!

  Business response

  06/04/2024

  We need more information from the customer to research this further. We have reached out via phone call. Are you using the card ending in **6295?  What station are you trying to redeem at? What is happening? 

  Customer response

  06/04/2024

   
  Complaint: 21729186
  
  I am rejecting this response because:
  Yes and it's on your website! ********* discount redemption. How do you not know your own offers???
  Sincerely,
  
  *********************************

  Business response

  06/05/2024

  We need more information from the customer to research this further. Are you using the card ending in **6295?  What SPECIFIC Shell station are you trying to redeem at, what is the address and what is happening when you try to redeem?  

  Customer response

  06/05/2024

   
  Complaint: 21729186
  
  I am rejecting this response because:
  First of all, don't get smart with me! I already gave the information above. If you can't read, that's your problem! I'll take this with your supervisor if you want to play dumb with me!
  Sincerely,
  
  *********************************

• Initial Complaint

  12/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I accidentally locked myself out of my ScoreCard rewards account three and a half weeks ago. I have attempted to call ************ numerous times and I cannot speak to a human being because, for the last three and a half weeks, they have had "technical difficulties". There is no secondary number. There is no email. I even sent a letter via **** and have not received any response. All I am looking for is to unlock the account and to track the status of an order. Three and a half weeks of no method to contact ScoreCards isn't customer **********************, it is customer neglect. This is an issue that could be resolved with one phone call. If only I could actually reach someone.

  Business response

  12/07/2023

  It appears that this issue has been resolved. We see you have been able to login and place an order. Thank you!

• Initial Complaint

  08/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ordered catalog 10-7700 for **** reward points. I was charged $38.93 and they took ***** points away from me. I found the same product on-line for $26.51. They have a deceptive website that says: "Pay with **************** Card.If you dont have enough points to place your order, you may use your rewards card to pay for the remaining balance." I had over ****** points. I spoke to customer support at ************ ( ********************) and they didn't help and would not have another supervisor call me back to resolve this issue!

  Business response

  08/03/2023

  Hello. ScoreCard is not a retailer like Amazon, so the cost of the item may not be comparable to what is found on their website. We are a loyalty rewards program that allows you to earn points to use towards merchandise and travel to reward you for your relationship with your financial institution.  For an item to be included as part of our rewards program it will have all cost and fees for fulfillment considered in the point value. Also, the cost per point redeemed is set by Cap Com FCU. The total amount of points for this item is ***** points and you currently have ****** points. When you select to use points and cash, you are given a slider bar to select how many of your points you want to use and how much in cash. It appears that you redeemed for the dollar amount and points that you requested on the website and entered your credit card information to bill you the cash and the amount was clearly disclosed before you submitted the order. You could have redeemed the item for ***** points and no cash. Please see attached screenshot of slider.

  
  

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ScoreCard Rewards are not being given at the gas pump. ScoreCard claims if you use your **** card at the pump you will get $.50 off a gallon up to 20 gallons. This has worked for years, but has not worked over the last 3 months. I called **me. They said its a ScoreCard issue I called ScoreCard. They told me its my bank institution issue. I called the bank institution they said its ** or ScoreCard issue. I keep being sent around in circles from place to place and the problem remains the same. Theres nowhere else to turn, but hopefully BBB will be able to help me get this issue solved and get me back on the **** again, see what I did there.

  Business response

  07/28/2023

  Hello!

  After reviewing the account, I can see this customer has been using Bpme app ********************** for redeeming for many months now.  We just recently received notice from the merchant that they shut down the BPme App redemption offer with Premium Payback. I can see this issue goes back to last year however as I found an email sent out to this customer, but no response back.
  
  I have reached back out to them directly to get more details,provide them the updated information on BPme, and ************** transaction at the pump so that we can escalate this to our internal team and the merchant since they have a 30 day window for reviewing logging. 

• Initial Complaint

  07/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  What is the meaning of this?????? Why are my rewards balances different (USAlliance vs. Scorescard dashboard)?????

  Business response

  07/06/2023

  Hello! In reviewing the screenshots provided, I cannot tell if the balance is as of the same date. The point will increase as you spend. Not knowing the "as of" date, there could be a difference as transactions are scoring and then displaying on the two different systems. Your current balance is 6,353 points as of 7/6/2023. The ScoreCard Rewards website is always the real time balance. If you have additional questions, you can always contact customer **********************. 

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This pertains to the May 19, 2023 order confirmation number: XSCO0000YU6T6. The stick vacuum worth ***** Scorecard Rewards points was delivered. However, I also redeemed ***** Scorecard Rewards points toward a two Fandango movie ticket code. I was initially informed the item was out of stock and would receive an email once the code was available. As of June 7, 2023 I have not received a Fandango code for two tickets. I intended to use it for a Father's *** outing. I have been on hold with customer ********************** for approximately 30 minutes and counting. I simply want the ***** points credited to my account or the code sent to my email as soon as possible.

  Business response

  06/19/2023

  We have resent the code. Can you confirm if you received it? 

  Customer response

  06/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The two electronic tickets were delivered to me on June 8, 2023 and I consider the case closed. Thank you for your assistance.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This dumb ahss company and its incompetent employees can't cancel purchases made with my credit card points. I want ********* refunded. I purchased a voucher for TSA and these incompetent people had me on hold only to tell me.they can't cancel.purchases. Why on earth would I want to wait weeks to recice a physical voucher code. What F'n ignorant people they have working for them and what a stupid idea. The verbiage on the website was regarding receiving a physical TSA card not a physical voucher. The people working for them.arw incompetent and I want my credit card points refunded.

  Business response

  06/05/2023

  We have refunded the points for this item. We are sorry for any inconvenience. 

• Initial Complaint

  04/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In Dec. 2022 ScoreCard Rewards listed a wine.com "online only" local offer as follows: "Earn **** points per $1 back on your next purchase of $100 or more". I called customer ********************** at least 3 times & spoke to a supervisor to verify that the reward was correct, & I would receive ******* points for spending $100. The representatives put notes in my account attesting that what I understood was correct. On 12/5 I spent $100 at wine.com fulfilling the offer. According to their terms, Scorecard Rewards had 120 days to fulfill the offer. I checked my account for the points over the next few months & noticed that the offer listed in my account was amended on 2/7/23 to "**** cash back on your next purchase of $100 or more". I have dated screen shots verifying the offers and my purchase. On 3/5/23 my account was credited **** points for the wine.com offer. I called on 4/11/23 and spoke with ******* who confirmed that what I had understood was correct and that the Dec. phone calls were notated in my account. She filed a ticket on my behalf indicating that I was entitled to the ******* points based on what was listed in my account. I received the following response that day: "We do apologize for the inconvenience with your rewards, this email is in reference to a ticket submitted regarding a ScoreMore offer with Wine.com. The offer selected was good for a 1 time use for a purchase of $100 or more to receive a bonus ***** points. Looking into your account we do see that the ***** points were added to your account effective March 5th." The next day I spoke with *****, a supervisor who said there is nothing more that can be done and that according to their rules all offers can be changed at any time & the "redemption value of already accumulated points may be changed, at any time without notice and without restriction or penalty". I would never have spent $100 at wine.com for **** points & would like ScoreCard Rewards to honor their offer credit me the ******* points.

  Business response

  05/05/2023

  Hello, We have reviewed this complaint and have determined this was an error on the website. We have added the additional ******* points to your account. We're sorry for the inconvenience and we hope this fully resolves your complaint. Thank you and have a nice day. 

  Customer response

  05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩