Business ProfileforCrown Hyundai

Hyundai 2019 Santa Fe Under warranty-Has an engine stalling issue. 09/07/23 Dropped off car at Crown Hyundai Service 09/13 Pickup. Was told that the issue was likely not resolved but the computer was reset. 9/20 Issue occurred again. 10/09 Dropped off car for second time 10/26 Picked up car. Issue occurred again the same day within 30 minutes of leaving the dealership. Car was returned 11/10 Was told the issue could not be replicated and to come pick up the car. Was told Crown drove the car nearly 100 miles and could not replicate. 11/11 Went to pick up the car. The ****** was filling the vehicle tank with gas for pick up when the stalling issue occurred twice. I went to pick up the car but was told they would keep the vehicle since the ****** replicated the issue. 12/10 Called Crown corporate since no word on car has been provided 12/19 Crown calls and tells me we will get an update on 12/21.12/22 Service manager calls and suggests we are driving the car differently and that is why the issue cannot be fixed. Asks us to drive the car with the tech lead.12/26 Odometer reading is provided after request. Shows car has been driven around 30 miles for issue replication.12/27 -12/28 Drive with tech. Told issue *** not occur if battery is less than 75%. Agree to buy a new battery for further testing 1/9 Told correct battery arrived 1/12 Crown cannot replicate issue. We take the car home unfixed hoping the issue was a battery below 75%.1/25 Issue occurs 1/26 Issue occurs 1/26, 1/29, Ongoing issues 4/17/24 Issue occurs. Send videos of issue to Service manager and main tech. Am told awaiting a rental car being available to bring in from tech. No word from manager.4/18, 4/19, 4/22, 4/25 (three times), 4/26, 4/27 Issue keeps occuring 4/25 Provide three videos to Crown lead tech. Ask when vehicle can be brought in. Am told waiting for rental availability. 4/29 Provide another video of the issue 4/30 Am told still waiting for a rental car 5/14 Creating BBB issue