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Business Profile

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Vengroff Williams, Inc.

Headquarters

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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Vengroff Williams, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Vengroff Williams, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 138 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a threatening letter from this company stating I owe them money from an accident that occurred. There was no party deemed responsible for this event yet they continue to harass me and tell me I am responsible. The fact of the matter is they have admitted to me they do not have the accident report and I do. In the report there was no one deemed at fault or liable. How can you state I'm liable. Close the account and stop efforts of recovery.

      Business Response

      Date: 07/21/2022

      Business Response /* (1000, 5, 2022/07/06) */ Vengroff W. has investigated and reviewed the file based on the claimant's dispute. We have closed the file as disputed and returned back to the client. No further recovery efforts **** take place from our offices.

    • Initial Complaint

      Date:06/23/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never lived in Florida; this is NOT my account and I have never had any "reference number", "account number" of any type ever with this creditor "Uhaul Overtime", never had prior communications with this company or Uhaul. I am responding to them as a goodwill gesture that " this is not my debt" . The wording is vague, no other information about past payments, statements, etc. If this turns out to be a scam or something concocted by an unstable employee, etc. I will contact my family attorney and sue.

      Business Response

      Date: 07/14/2022

      Business Response /* (1000, 5, 2022/06/27) */ Vengroff ******** has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed per the consumer's request and returned it back to the original creditor for further review. No further recovery efforts will take place from our offices. Vengroff ******** has not reported this file to any of the credit reporting agencies.

    • Initial Complaint

      Date:06/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vengroff ******** Inc sent me a collection notice for UHaul in the amount of $442.70. I have never done any buisness with UHaul.

      Business Response

      Date: 07/12/2022

      Business Response /* (1000, 5, 2022/06/23) */ Vengroff ******** has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed per the consumer's request and returned it back to the original creditor for further review. No further recovery efforts will take place from our offices. Vengroff ******** has not reported this file to any of the credit reporting agencies.

    • Initial Complaint

      Date:05/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was involved in a car accident in Roanoke VA on 5/29/21 wherein the police officer did not cite either party for the accident that occurred. However, I had to be tranported to the hospital wherein I was dx'd with fractured sternum and pericarditis b/c of this accident. I didn't sue the other driver, nor did he sue me and no insurance carrier sued either party. However, a firm called Vendgroff & Associates who supposedly represents FedEx, my employer who paid for my medical, Vendgroff put a suspension on my medical benefits through my employer for a subrogation. No lawsuit was initiated by either party involved in the accident. No monies were exchanged as there was no lawsuit. This is a false claim by Vendgroff with nothing to back up a subrogation claim. I have written them and talked to them and each time they have told me that they understand there is no claim made by either party, yet are fasifying a subrogation claim. This is harassment made by them and they are currently blocking my health care benefits with my employer for them making something up that isn't nor has ever occurred.

      Business Response

      Date: 06/15/2022

      Business Response /* (1000, 5, 2022/06/01) */ Vengroff W******* has investigated and reviewed this subrogation file based on the member's dispute. Please be advised that Vengroff W******* is the subrogation agent attempting to recover a potential reimbursement claim for the employer. Subrogation is the right of reimbursement from a responsible third-party. The employer may withhold payment of claims for failure to provide the requested information or documentation as it is a requirement within the Summary Plan Description. Based on the information provided, we are closing the claim and lifting the suspension as there is no responsible third-party.

    • Initial Complaint

      Date:05/17/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing because my daughter got in a car accident fender bender and she has state insurance which it doesn't cover damages to other car it's under state so we made payment arrangemts I payed 1000 so far still owe like 1800 and believe me there wasn't any damages to mr kids car now they r saying I missed a few payment I have to pay 700 by next week or treating for my daughter and I to loose license they r rude very rude o called today to pay the bill they said no I wanted to pay 110 she doesn't let me speak rude very rude llease look into this and we are on state for a train

      Business Response

      Date: 06/08/2022

      Business Response /* (1000, 5, 2022/05/24) */ Vengroff W******* has investigated and reviewed the subrogation file based on the claimant's dispute. Please be advised this is not a scam, fraud, or an attempt to harass the claimant. Vengroff W******* is the subrogation agent attempting to recover an unresolved tort claim. Subrogation is the right of reimbursement from a responsible third-party. Revocation of Driving Privileges is a result of failure to provide proper insurance coverage at the time of accident. This is neither false, nor illegal. We have an obligation to our client to recover a minimum amount of funds based on the total amount. The claimant may contact the account representative at ************ to discuss the details of the account and the options available.

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