ComplaintsforAccess USA Shipping, LLC
Freight Forwarding
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The date of transaction is 12 July 2024. The amount is $668.81.I am from **************, but I live in ******. The ** address listed is my mail service address.I was notified that I had a shipment with myus.com for two chairs, and the company was preparing them to ship to me at my address in ******. I immediately contacted them to inform them that I did not order any chairs, that the chairs do not belong to me, and please do not ship. Myus.com refused to hold the chairs until the situation could be sorted out. I told them that chairs containing wood would not be accepted by Mexican Customs. Myus.com is a shipping company. It is my position that they should have flagged the chairs. Customs flagged the chairs, and I had them sent back to ******* to myus.com. In the meantime, I found that One Kings Lane had mistakenly sent the chairs. No one at ************** seems to want to find a solution. I have alerted my credit card company, and disputed the charges but myus.com is refusing to refund the money. They are now stating that the chairs are in ******, when my login on their website clearly shows the chairs are in their possession. I have requested that my account be canceled, but it has not. I hope you can help me.Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have my package gift that sent by my friend on MyUS (Access USA Shipping) on June 2024. Im planning to shipping request by this July but MyUS (Access USA Shipping) always refuse my payment card. I always have issue with payment method. They dont help me to resolving this, in results I got charged for late fees $13.75 because MyUS (Access USA Shipping) doesnt allow me to pay my bills.Initial Complaint
07/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
MyUS is a shipping company, taking delivery of goods from US companies that don't sip internationally and forwarding them to international customers. This is an order being shipped to me in the **. On the invoice they charged me $43.08 for ** VAT - ** taxes. However, the package is below the ** customs threshold for duty to be payable so no VAT is due and MyUS has created a false charge as ** VAT even if due would have been only $30. I want the $43.08 returning.Initial Complaint
07/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My package from *********** Works was received by MYUS on June 26. The website states if your package is not ready to ship within 2 business days, they will contact you. It has been over one week, no one from MYUS has contacted me, yet I have reached out via Chat multiple times. Every time, no one can give me any answers as to why my package has not been shipped. I keep getting the runaround, such as this will be marked urgent, your package will be released in the next day, I apologize, we will elevate this to our concerned department. Trustpilot, ****** Reviews, as well as the BBB all report countless negative reviews for similar issues. This is package theft. I have $50 worth of goods that for some reason, they are refusing to send. They need to be investigated for fraudulent business practices. This lackage should have left there facility no later than June 28.Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In March this year I signed up with MyUS after seeing ads online that offer up to 80% discount on international shipping. I had arranged to purchase a shipment of books from one retailer (thrift books) and they had quoted me $150AUD to ship these books to *********. Hoping to save some money I took the additional step of creating an account with **** and asking thrift books to ship the books to them, and then on to me. My US were at the time offering free consolidation of packages when they are coming from one retailer. My US did not consolidate my package and did not give me a quote for shipping my goods to *********. They sent the books in shipments of one or two books at a time, and charged me for every parcel. I was never able to communicate with them about the cost or what they were doing. There was no "trueprice" or upfront pricing MyUS charged me over $400 for shipping these books individually, which I would never have agreed to. I have written to MyUS multiple times requesting a resolution in which they refund the amount that I am out of pocket above what Thrift Books were going to charge me to ship to ********* - so $250 AUD. My US have refused to do this. They have said that they would "upgrade" my account as a gesture of resolution but this does not resolve the issue of my paying more than double what I would have paid for an easier and more straightforward shipping option.Initial Complaint
07/03/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company advised me that my package to ship to ***** would cost $51 total. After signing up they had hidden fees of $289. When I asked to have my package shipped back to me they charge me $25 which is fine. But they trying to charge me an additional $35 for sale tax. Sale taxes for what. I own the package. They refuse to send my package and attempting to strong arm me to pay a price that include sale taxes that should not exist.Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They had an Offer for a 2 years free membership for Mastercard holders, I used that link to sign up. From the first month I got a notification on my credit card that my card was charged, I blocked the card and reported it fraud, now I'm receiving an statement every month from this company that "We are still unable to process payment for the following order(s):" with a balance thats growing each month. I never even used their services and don't even try to deal with their customer service, it's like you're talking to a brick wall. To me it feels like a scam.Initial Complaint
06/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
They have ZERO customer service and treat long-time clients like thrash I have been a client of myus.com since 2008. Getting some customer service with them is difficult as it is impossible to get them on the telephone. They have an outsourced service out of ****, probably *****, and they are trained to copy/paste prepared answers to practically any scenario.Recently I sent some vaping products to my suite... my mistake, I did not know that you cannot export vaping products, it is a regulation in the ***. Fair enough, my bad. The value of all my items is a little over 150$. MyUs informed me that I would need to get a shipping label from the seller to get my items shipped back to the seller. The sellers of these items do not do this service. I spent well over 2 hours trying to sort out the situation. Spoke to several different representatives of Myus. On WhatsApp, one representative gave me the logical solution: ship domestically since you cannot get prepaid shipping labels from the sellers. Fine, I paid and proceeded to process the shipping. The next day, myus REVERSED the solution, and now they are blackmailing me into abandoning my items which I refuse to do. This business practice is dishonest and disgusting. Do not do business with these people. Its impossible to get them on the telephone anymore, you could 5-10 years ago. They are pretty much thug scammers with ZERO appreciation for their clients.Initial Complaint
06/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I paid for this company to ship 18 boxes of goods from their warehouse in ********. I had them shipped to the warehouse then had great difficulty but finally provided one invoice per box with content description to be shipped to my address in ********. They then re-boxed the 18 boxes down to 9 resulting in the invoices provided being invalid. The 9 boxes were sent via DHL Express to ********. Upon arrival it was determined that MyUS did not provide any invoice or documentation. When I complained, they then initiated the return of the boxes from Portuguese customs despite the fact I did reques that. I have attempted to contact them multiple times but no one responds to my emails, the phone numbers provided are invalid, and I now do not know what will happen to my shipment when it arrives back in ********. I have paid them in excess of US$2000 so far with nothing to show for it. I want my shipment sent back to ******** with valid invoices at no further charge ASAP. My reference information for my account with them is my email address, "suite" PT2027.Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband, *************************** are US citizens living abroad. We have a postal service account with ********************. On 1 April 2024 we paid US$32.14 to MyUS.com to forward 3 pieces of mail (letters) to us in ***********. They took the money, and the mail has been "processing" for the past 30 days. On 20 March 2024, MyUS.com charged us US$195 to renew the service. We have been unable to contact anyone at MyUS.com by phone, and correspondence via email has rendered form letter apologies, with no resolution. We have been somewhat successful communicating with them via ******** Messenger where the commenter claimed they are "waiting for IT", and that it won't be much longer. That was 2 weeks ago. We simply want our 3 pieces of mail, and want our renewal money returned since this service is not adhering to what they claimed they would do -- forward our mail.
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Customer Complaints Summary
88 total complaints in the last 3 years.
40 complaints closed in the last 12 months.