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Business Profile

Freight Forwarding

Access USA Shipping, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

This profile includes complaints for Access USA Shipping, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Access USA Shipping, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 97 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase through MyUS.com for a laptop valued at $4,299.72 USD on January 22, 2025. The shipment failed, and the merchant confirmed that the chargeback was accepted on their end (Case No. *********, with **********). Despite this, I have not received my refund. Instead, MyUS deducted an unauthorized $9.99 membership fee from the pending refund.I have contacted MyUS.com repeatedly, and they now state the chargeback is in process but do not provide any resolution timeline. I also filed a chargeback with my bank (*********, *****) but have only received a temporary credit that is still under lien.MyUS has failed to provide a legitimate service, deducted unauthorized fees, and is withholding my refund for over two months despite admitting the chargeback is accepted.I have raised this issue with the ********************************, FDACS, and am now filing with the BBB for urgent resolution.Desired Outcome:Immediate full refund of $4,299.72 USD Reimbursement of the $9.99 USD unauthorized membership charge Written confirmation from MyUS.com that the refund was processed An apology and commitment to improve dispute handling Supporting Documents Attached:Invoice of the original shipment showing $4,299.72 Email conversation where MyUS confirms chargeback case Axis Banks official response about the chargeback process Florida Attorney Generals reply guiding me to escalate Proof of unauthorized $9.99 deduction from refund Thank you

    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a number of packages to the company for shipping to an international address. The packages were received at the company address but I have been unable to forward them to my international address. The company is currently holding over $1000 of my items and I have been unable to contact them in any way.

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against MyUS.com for unjustly suspending my account and causing a significant financial loss.MyUS requested an invoice for one of my shipments.I mistakenly uploaded an incorrect invoice but later provided the correct invoice along with my personal documents to verify my account ownership.Despite complying, MyUS suspended my account permanently, ignoring the financial losses this has caused.I currently have shipments worth at least $3,600 in my account.I also had a shipment worth over $13,000, which I previously shipped but had to re-export due to customs issues in ******There are other shipments currently in transit to my MyUS account. If MyUS does not allow me to receive them, the sellers may refuse refunds and ask for reshipping to another U.S. address.Since I am located in *****, I cannot provide an alternative U.S. address, putting me at risk of losing both my money and my shipments.Requested Resolution:I request immediate reactivation of my MyUS account or a solution that ensures my shipments are either delivered or refunded.

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 11 I received an email from MYUS-Access USA Shipping LLC stating that a package I had sent from ********** arrived under a different name. **** is a package consolidation service that ships products from the ** or ** to the **************. I replied confirming it was my package explaining that I had placed the order under my mother-in-laws name as the flyers and business cards inside were hers and wanted VP to contact her directly re. any specifics. That same email stated that additional names could be added to my account providing a direct link for it. I followed the link and added my mother-in-law, my husband and my business partner.The next day they attempted to charge my card $75. I assumed it was for shipping but when I logged into my account I saw no packages ready for delivery. I contacted them for clarification and a support agent informed that the charge was for adding three names. There was no mention of any additional fee on their initial email or before or after adding the names. I took screenshots of the page as proof and deleted the names and informed of it.. In the meantime I received another email stating that forwarding a package under a different name was not an issue but could cause delays recommending to add names to the account. Again with no mention of an additional fee.I contacted again to explain the misunderstanding requesting not to charge the $75 but despite my explanations they continue trying to withdraw the amount from my card daily and refuse to release my package until I pay this unfair fee. I will pay the standard shipping and handling fees but will not pay for a name addition service that I was never informed would incur a charge. They have now stopped replying to my emails leaving my package withheld while they continue unauthorised charge attempts on my card.I hope the Better Business Bureau can assist in resolving this matter so that MYUS releases my package without enforcing this unjust charge.

    • Initial Complaint

      Date:02/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lodged an insurance claim on Feb 2 with myUS as my Rhode Beauty order arrived melted. myUS were unresponsive for weeks and then declined my claim based on not having temperature controlled post services. The products I ordered do not require special conditions, its makeup so for it to have melted they have been exposed to extreme temperatures over what is reasonable. I requested a copy of my policy several times and whenever I contact them their support team dont actually assist at all. They just say they will get a manager to contact you and then it is rare that a manager actually does contact you.I sent a formal complaint referencing their advised processes and the ***** conditions of carriage per their terms and conditions and was advised I would hear back within 1-2 business days which also never happened so now I am escalating further. Ultimately, I believe myUS take advantage of vulnerable consumers who reside out of the ** and are typically unlikely to seek further counsel due to it being outside the consumers local jurisdiction.

    • Initial Complaint

      Date:02/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am using a package forwarding service called MyUS.I purchased a product on ****, but it had defects.Therefore, I requested MyUS to return it to the seller using a ***** return label,and I completed the return request on the MyUS website. The request was made on January 10th.After that, I did not receive any confirmation of the return completion from MyUS (which is usually sent via email).However, since the product was no longer listed on the MyUS website,I assumed that the return had been completed without any issues.Some time later, I received an email from **** stating that no return process had been carried out.I immediately contacted MyUS to inform them that the return had not been processed,but all I was given was instructions on how to proceed with a ********* reality, the return was never initiated, and the packages whereabouts remained unknown.According to eBays protection policy, the return needed to be completed by January 28th.Since this deadline has now passed, returning the item is no longer an option,and the defective product remains in MyUSs warehouse.Since then, I have exchanged multiple messages with MyUS,but their refusal to take any responsibility for the delays, loss, or service failures on their part is completely *************** the very least, I demand a full refund for the purchase price of the product.MyUS??????????????????ebay????????????????MyUS?????????fedex????????????MyUS?????????????????1?10?????????MyUS?????????(???????)?????????????MyUS???????????????????????????????????????????????ebay???????????????????????????????????MyUS???????????????????????????????????????????????????????????????????????????????????????????????????eBay???????????????1?28?????????????????????????????????????????????????MyUS????????????????????????MyUS???????????????????????MyUS??????????????????????????????????????????????????????????????

      Customer Answer

      Date: 03/12/2025

       
      Better Business Bureau:

       Thanks to your efforts, I have just received a response from the company.

      They have agreed to fully compensate me through a trade-off, with the disposal of the relevant product.



      Instead of a cash refund, the amount has been credited to my MyUS account for future usage.



      I sincerely appreciate your prompt and courteous assistance.

      Thanks to you, I was able to receive compensation.

      Sincerely,

      Tsugutaka *******

    • Initial Complaint

      Date:02/25/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought several items from the American Amazon store, including the latest Apple Watch worth $729, and it was shipped in the American box of the Access USA ***************** and then it was shipped by ***** from the box to ************ and was detained by customs and returned to the sender, and a claim was opened for the amount of the watch, $729, after a long wait from 1/27/2025, and a response was received by email on 2/21/2025 for $100. I want the full amount of the watch or the return of the watch

      Customer Answer

      Date: 03/11/2025

       
      Better Business Bureau:

       I received from the company that they will compensate me with the full amount, and indeed I was compensated on 2/26/2025.  

      Sincerely,

      Abdulaziz Alhaffah

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid ******* approximately $100 for storage and shipping; signed up with a promo to have no monthly membership fee, which was billed anyway. **************** has not responded to numerous inquiries about this issue. Shipping charged was far higher than estimates provided on website or time of sign up; Cost $60 for shipping from one Florida address to another.

    • Initial Complaint

      Date:02/06/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have product stored at their facility and they have made customer support such and arduous and lengthly process, taking weeks in turnaround, no real customer service by phone or chat, only email, even though they have the appearance of these options. They direct all communications by email and purposefully slow the process, as such slowing delivery of my items that risk damage in storage. Additionally, there was no warning that their service might not work at all, and this could have prevented me from purchasing items they could not ship abroad, but they probably don't have this information up front so that they can maximize business, even if you are unsatisfied and it doesn't work. They will likely charge me another month even though I cannot use their service because the free trial is running out even though I contacted them weeks ago about an issue. They were not prompt in informing me that my CC on file was accidentally associated with an abroad address instead of one of my US addresses. Poor maintenance of website: The website is fairly broken as CC details don't correct themselves. I need prompt customer service, a call if it necessary, and delivery of my products which are mine.

    • Initial Complaint

      Date:02/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My US received and signed for my package and claim not to know where the package is now. I have asked through customer service and keep getting told they have escalated the issue to Management and Management will email me and so far there has been no contact or any answers. They are continuous vague on their whatsapp customer service line and delay responding. It has now been around 10 days since they received the package. They haven't offered compensation. They continue to have my package there. The amount stated in this complaint is in Euros.

    Access USA Shipping, LLC is NOT a BBB Accredited Business.

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