Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a 2016 coachman Galleria 2014 24T listed online by Pop Sells LLC. I live in *******, ******** and the seller lives in **********. I hired an inspector to inspect the vehicle and completed the process of purchasing the vehicle. My initial dealings was with **** ******** (Master Pop Consultant. Everything went well between **** and I, then I was transferred to ***** ****** (Closing Advocate) located in Florida. I provided ***** with every document that she requested of me. ***** received all of the funds that was needed to close the deal. The deal closed on March 6, 2025. I have not heard from ***** since the closing. I tried contacting her several ways with negative results. ***** gave me no information whatsoever as to how I would contact the seller to arrange for pick up. Was I supposed to just pop up one day at the sellers house? I contacted **** to see if he could help me in this matter and its still unresolved. I am wondering why is it so difficult for Pop Sells to disclose to me the sellers telephone number seeing as though I just sent them $83,000 for the purchase of a vehicle of which they were the broker. ***** was very diligent to collect the funds, but now shes gone in the wind. This is total disregard and poor customer service. I live nearly 800 miles from the vehicle and I need to make proper contact with the seller before picking the vehicle up. I am beginning to wonder if I have been scammed altogether. I guess Im going to have to take my chances and travel to ********** to find out. My original plan was to send a transporter to the sellers location to pick up my vehicle.

  

  Business Response

  Date: 03/20/2025

  We understand your frustration and appreciate the opportunity to address your concerns. Our goal is always to provide a smooth and transparent process for both buyers and sellers.
  To clarify the timeline, your purchase was officially completed on the afternoon of Friday, March 7. You first reached out on Saturday, March 8, when our offices were closed, and again on Monday at 4:45 PM. We followed up on Tuesday, March 11, which was the following business day, making multiple attempts to contact youincluding three phone calls, two emails, and two text messagesbut unfortunately, we did not receive a response.
  As per our policy, we do not share buyer or seller contact information without permission to protect privacy.
  We reached out again on Wednesday morning, and we did receive your reply. At that point, we were able to provide the sellers contact information as requested.
  We understand that youve chosen to coordinate the pickup directly with the seller, and we respect that. However, please know that were still here if you need any assistance. Our goal is to ensure a smooth process, and were happy to help however we can.
  
  

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this complaint to get some resolution an issue from a boat I purchased April 14, 2022. I used Pop Yachts as the broker. They were responsible for getting me the titles to the boat and trailer. I received the boat title, but never got the title for the trailer. I have called and emailed multiple times and have not been able to get this resolved. My agreement number is LTE-656. I was working on this when I first got the boat, but I ended up dealing with kidney cancer for a year and a half. I am now healthy again and trying to get this resolved. I called and tried the email chat on their website and still got the same answer, which is "let me get this to someone that can help you and they will get back to you" Of course nobody has. All I need is the title to the trailer they sold me, so I can legally register it in my state. My hope is that you can intercede and help get this resolved. Thank You

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  I would like to thank BBB for your help in this matter. ***** from Pop Sells contacted me the very next day and was extremely helpful. It turns out it was the loan company that was supposed to take care of the title. The loan company actually registered it last July, but never said anything. It did take them a year and a half, but they got it done. I never received anything, but with Pop Sells help I was able to get this done. Thanks again to everyone involved! 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pop RV contacted us after we listed our RV for sale. We agreed to their contract and terms, understanding that they were a broker and would take a cut of a sale from any buyer that they registered. Now we have a potential buyer who is v interested in our van. My husband and I have been emailing the buyer for several days on the private listing... then 3 days later Pop sends us an email and says that the spouse is now a registered buyer. (I'm still not sure what one does to become registered? Peruse their listing? Give them an email address? Don't know.)The couple says they have never registered with Pop and have only inquired about the van via our private listing. They have never reached out to Pop to discuss our RV. Now we are trying to get clarification from Pop that the potential buyers contacted us first before anything with Pop. Conveniently for Pop, all the people who have been emailing us with customer satisfaction, data on our listing, "check ins" etc. are not available and responding. Our assigned Pop consultant is *** and called with a very unclear voice message. We e-mailed Pop RV on 9/28 and have heard nothing but a very confusing voice message that wasn't a "Yes" or "No". This is a very clear-cut case to me; we have documentation of days of communication with this family before Pop comes into the picture. I feel like Pop is twisting things to their advantage to get a cut of this potential sale. This doesn't seem to be the workings of an A+-rated company with BBB. Also, their lack of communication in this fast-moving environment is utterly deplorable.We need Pop RV/Pop Sells, LLC give us a clear answer IN WRITING so we can move forward. Every delay ***** us in trying to sell our van. And it makes it less compelling to want to work with them.

• Initial Complaint

  Date:08/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found travel trailer (to LIVE in) on RV Trader, for sale by owner through Pop Sells. Seller delivered unit to me and FedExed title to broker June 18. Wired transfer of funds completed June 18.As of today, Pop Sells has failed to forward the title.

  

  Business Response

  Date: 09/06/2024

  We deeply apologize for the significant delay in getting your title to you and the frustration this has caused. We understand how important receiving your title in a timely manner is, especially given the circumstances, and we sincerely regret the communication missteps that led to this issue.
  According to the **** notification we received, the title has since been delivered. The package was picked up at the post office in ***********, **, on August 30, 2024, at 9:42 am, signed for by K.C. We recognize the seriousness of this mistake and will take any action possible to avoid giving others a similar experience. Again, we sincerely apologize for our error.
  
  

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Listed an RV for sale on social media, ******** sent a message advertising for POPSELLS, they market your RV for a fee which I was perfectly fine with. I ask multiple questions, some very specific such as is there a local representative in this area. ************* specifically. Keep in mind, by now she has city, state, and zip code just four days prior. She said they in fact had salespeople in this area. Once my husband and I decided to move forward sign the contract thinking okay we going to get this started. Sent a message to let her know we were ready. I then receive a message stating they in fact DO NOT have any local representatives. I then canceled the contract immediately within an hour and let her know she should have let us know! Im not saying this is a scam, but I will say this salesperson conveniently leaving his job within the last few days is quite suspect. Luckily, I have screenshot all of the messages between myself and this *************************** for my own protection. Even sent an email, canceling the contract due to misinformation being told to us. Funny thing in the email that was sent actually has a list of things things for the seller, first one being, act in good faith. Clearly telling me one thing and then saying the opposite is NOT acting in good faith. Guess that only applies to the seller of the unit.

  

  Business Response

  Date: 08/19/2024

  We sincerely apologize for the confusion and frustration youve experienced with our seller service representative. We know how crucial it is to receive accurate and reliable information, especially when making a significant decision like selling your RV. Your concerns about the availability of a local representative in ************* were completely valid, and its deeply regrettable that you were given conflicting information. We fully understand how this miscommunication affected your decision, and we respect your choice to cancel the agreement under these circumstances.
  We want to assure you that your ************* agreement has been canceled as requested, and your personal information is not being shared with anyone. At Pop, we take your privacy and our commitment to customer service very seriously.
  Once again, we apologize for the inconvenience and frustration this has caused, and we are committed to taking all necessary steps to ensure others do not have a similar experience.

• Initial Complaint

  Date:07/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business attempted to sell a 2023 Winnebago ***************, located in ********. Business requested $2500 down to hold the *** When I asked for the *** #, ********************* stated they don't give out the *** # until they receive the deposit. ******* then sent a Purchase and Sales agreement to me (with the *** #). I looked up the ***# on Been Verified and the vehicle was actually a 2022 truck worth $40,000.

  

  Business Response

  Date: 07/25/2024

  Thank you for bringing your concerns to our attention. We are sorry to hear that you were dissatisfied with your recent experience with Pop.
  To address your concern about the *** discrepancy: **s, including the 2023 Winnebago *****, are often referred to as "multi-stage" vehicles. This means that the motorized ** industry purchases chassis from chassis manufacturers, which consist of a frame, engine, steering mechanism, and a few other components. These chassis are then upfitted with living quarters and other amenities.
  An **'s model year can be used to designate a discrete vehicle model, regardless of the calendar year in which the vehicle was actually produced, provided the production period does not exceed two years. For example, an ** made in 2014 could have a 2016 model year designation but could not be called a 2017 model. In the case of multi-stage **s, the chassis can be manufactured up to two years before the ** is completed and still contain the year of its final completion date as its model year.
  The model year assigned to an ** must be determined either by the characteristics of the vehicle or the date of manufacture. If identical ** models are manufactured in August 2014, it would be deceptive and a violation of FTC rules to label some as 2014 models and others as 2015 models. However, a product changed by the manufacturer could be assigned a different model year. Additionally, ** manufacturers may choose a cutoff date, such as April 15, 2014, and designate **s manufactured after that date as being assigned a new model year.
  We take these regulations and standards very seriously and regret any confusion or concern caused by this misunderstanding.
  
  

  Customer Answer

  Date: 07/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  It is misleading to the consumer.
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a 1995 ***** Boat to ****************************** from ********. POP yachts has fail to follow agreement as far as providing support obtaining documents as titles and registrations for *******************. Actions that they clearly said in contracts they would take care off. Furthermore they charge me 10% of the sale a total of ******* for such service and I have had to do all the leg work of obtaining said documents. For these reasons I want to file a complaint. I think they shouldve refund me the ******* commission I paid and ******************* the funds he disbursed for them to do the administrative process.

  

  Business Response

  Date: 07/25/2024

  We are sorry to hear that you were dissatisfied with your recent experience with Pop. Thank you for bringing your concerns to our attention. 
  It appears there has been a misunderstanding regarding the details of our services in this particular transaction. According to the signed Marketing Agreement, as the seller, you agreed to having the lawful right to sell and convey title of the Vessel, and to provide proof of such Vessel ownership to Pop as well as to furnish Pop with any available and known Vessel information, specifications, history of damage, detailed inventory included in the sale, copies of registration, documents, service records, notices, and photos. We have attached a screenshot of this section of the Marketing Agreement.
  Our records indicate that our team made significant efforts to assist you, attempting to contact you 16 times via email and voicemail to help you obtain the necessary documents and facilitate the transactions with the buyer. Unfortunately, we did not receive any responses from you.
  Given these circumstances and our commitment to fulfilling our contractual obligations, we must respectfully decline your request for a refund of the commission. Our team has worked diligently to support you throughout the process and to meet the agreed-upon terms.
  We apologize for any inconvenience you may have experienced and regret that you are not fully satisfied with your experience. We remain available to address any further concerns you may have.
  

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made arrangements to purchase a boat in the ********, ** area through Pop Yachts. The entire process of inspecting the boat and arranging for transport was a nightmare; however, I proceeded with the purchase on June1, 2024. I had to borrow the trailer tag from the owner in order to transport the boat back to ******** since no one from Pop was on site during the sales process. The boat's owner did all of the work and was most gracious in helping reach a solution. Pop Yachts charged him their full commission and charged me their standard processing fee.It has now been over a month since that nightmarish day and I am still awaiting the final paperwork from Pop so I can register the boat and trailer in ********. When I complained to the closing supervisor at Pop Yachts, *****, and informed him I was going to write a full account of the companys performance online, he apologized and then offered to return my fee if I would not do that. I would not commit to that. I was contacted by the original closing agent on July 1st who informed me she was over-nighting the final papers to me. When they did not arrive by July 3rd, I reached out for an update and was informed on July 5th the package had just been sent out that morning instead of as promised. It was not sent until July 9th. When the package did arrive, it did not contain a title for the boat or trailer. They claimed wasnt necessary. Both Virginia and ************************** stated it is necessary. Georgia confirms there is a title on record. It has now been 6 weeks since purchasing the boat and I dont have a title for the boat or trailer. Pop Yachts reps say they are working on it, but I have had to file for a Virginia title based on the registration of the trailer; however, I do not know if this will be acceptable.

  

  Business Response

  Date: 07/25/2024

  We are truly sorry to hear about the difficulties you encountered during your boat purchase and the subsequent delays in receiving your paperwork. This is not the level of service Pop aims to provide, and we deeply regret the inconvenience and frustration you've experienced regarding the title transfer for your boat purchase. We understand the impact this delay has had on your ability to enjoy your vessel, and we sincerely apologize for this situation.
  Regarding the title issue, we acknowledge that there was confusion about the requirements for titling in ********. According to Virginia state regulations, we should have been able to title the boat using the registration documents. However, we were later told that printed titles were required. Upon this discovery, we made multiple attempts to contact the seller to obtain the necessary title, but unfortunately, the seller was unresponsive. We are grateful that you were able to reach the seller directly and arrange for the title to be shipped.
  This was an unprecedented situation with the Georgia and ******************** of ********* and we acknowledge our mistakes and shortcomings in handling it.
  On July 15th, our CFO, *******, contacted you with an update on our attempts to reach the seller and offered to refund your closing fee, which has since been processed and returned to you.  Our licensing and post-closing administrator also provided several email updates and coordinated with the Virginia DMV to assist with the trailer titling process. The seller expedited the vessel title to you, and the VA DMV pulled your paperwork on July 18th and has started the process to title your trailer, which they have estimated to take two weeks.
  We acknowledge that we should have done a better job of getting you your documents sooner, and we deeply regret the inconvenience this has caused. Your feedback is invaluable and will contribute to improving our processes to prevent similar situations in the future. 
  

  Customer Answer

  Date: 07/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a boat through them and I paid in cash money had gone through months ago I get the boat they tell me I will have the title in a couple weeks I dont hear anything for months so I finally reach out about it with zero response from the business after weeks I finally got ahold of somebody and they said they will be sending it out asap its now been another month with no title the boat has just been sitting we are halfway through the summer and I have yet to be able to use my boat or title the boat. Nobody responds to any attempts or contact horrible place I highly do not reccomend using them.

  

  Business Response

  Date: 07/03/2024

  We sincerely apologize for the frustration you've experienced regarding the title transfer for your boat purchase. Pop understands the impact this delay has had on your ability to enjoy your vessel during the summer season, and we deeply regret this situation.
  
  On May 15th, our post-closing team requested the title from the Georgia DMV, but we were informed that they could only ship the title to the seller. We then contacted the seller, informing them of the title order and the expected delivery timeframe of two weeks. We requested that they promptly ship the title to our office upon receipt for processing and forwarding to you. The seller confirmed on June 10th that they had dispatched the title to us. Unfortunately, some unforeseen circumstances with the mailing services caused delays that we have been diligently working to address.
  
  Our CFO, *******, personally reached out to you on Monday, June 24th, to explain the situation and provide an estimated arrival of the document to our office on Wednesday, June 26th. Despite utilizing express shipping services, again, we experienced an unexpected delay in receiving the title. Our Licensing & Post Closing Administrator, ******, has been monitoring this matter daily and Pop has been maintaining communication with all parties involved. The title arrived at our office, and ****** processed and sent it to you yesterday, July 2nd, with a tracking update provided via email. Your title was sent via ***** Express with the following tracking number: 7766 7799 7638, and was delivered to you today, July 3rd.
  
  We acknowledge that our communication throughout this process could have been more frequent and transparent. Your feedback is invaluable and will contribute to improving our processes to prevent similar situations in the future. We remain committed to ensuring a smooth experience for all our customers and completing this transaction to your satisfaction.
  

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a boat through Pop Sells on April 19, 2024.Paid additional fee to Pop Sells to transfer title to boat, trailer and obtain registrations for both and a license plate for trailer.Now May 15, 2024 and nothing transferred nor do I have original titles or plate for trailer.Have sent multiple emails and voice mail messages. One response to email and no returned phone calls. Cannot move or use vessel until all of this is completed.

  

  Business Response

  Date: 05/23/2024

  Pop recognizes that this fell through the cracks in our process and we are diligently working to resolve the delay in transferring and providing the necessary documents for the buyer. We have called **************** each time there is an update. The necessary documents were overnighted to the Delaware *** (for the title transfer) and the Fishing & *************** (for boat registration) on Thursday, May 16th. They were received on Friday, May 17th. Our closing representative, ****, followed up with both offices again on May 21st. Although we have received the boat registration back from Fishing and Wildlife, there was a spelling error, and we are now waiting for a corrected version that is being overnighted to the buyer, it should be received no later than Friday. The *** is currently experiencing a backlog and processing title transfer applications with a 5-7 day delay. Regrettably, these administrative processes take time and are beyond our control. We understand how frustrating and stressful these delays can be, and we're committed to doing everything we can to expedite the process. A voicemail was left for **************** on Tuesday with these latest updates and an email with tracking numbers for the registration was sent yesterday, May 22nd. We will continue reaching out to both offices and will notify the buyer throughout the process and once we receive word that the documentation is complete.

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21719971
  
  I am rejecting this response because: 

    I appreciate Pop Sells' candor in their response. But this matter only received attention after the filing with the BBB. After closing on the boat but prior to filing with the BBB, all phone messages and emails to multiple people at Pop Sells went unanswered. While Pops regrets the delays and understands the frustration, it is now six weeks since I purchased the boat and paid Pop Sells to transfer the titles.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/04/2024

  We sincerely apologize for the delays and the lack of communication you experienced prior to filing with the BBB. This is not the level of service Pop strives to provide, and we deeply regret not meeting your expectations. As of May 29th, our closing representative, ****, received confirmation from the Delaware DMV that the title packet was received on May 20th. According to the DMV clerk, the processing time is 4-6 weeks, indicating that approximately 2-4 weeks remain in the process. **** promptly called the same day to provide you with an update and left a voicemail explaining the situation. As of today, June 4th, the Delaware DMV informed us that they are currently processing applications received on May 1st. **** spoke with ****************, who received a temporary permit to transport the trailer, which is currently at a local dealership awaiting permanent registration, quoted to take about 2 weeks. We will continue to keep you informed throughout the process and notify you immediately upon receiving any new updates. Once again, we sincerely apologize for the inconvenience caused, and we remain committed to ensuring a smooth and transparent experience moving forward.