ComplaintsforPop Sells, LLC

• Initial Complaint

  11/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have paid anything. I canceled my listing and they call me 4 months later trying to collect a commission. After it's been cancelled. Tying to say the person who bought it was a user on their site. But it had been cancelled way before this person contacted me. They now who i sold it to but try to charge 10% of the list price for commission. I didn't even sell it for that and the person came from a referral from a friend not their scam website. I came in as a direct from ******** marketplace not from ******....

  

  Business response

  11/15/2022

  It was our pleasure to assist with your Wolf Pack travel trailer. We appreciate the opportunity to confirm that Pop sellers enjoy the option to market on their own while using our professional marketing services. Our agreement is straightforward, and we simply ask sellers to let us know of potential buyers identified by their own advertising. In return, *** provides each seller a detailed weekly report of all buyer activity generated through our services. Neither party should ever be surprised by the origin of a prospective buyer.
  
  The name of the buyer in question was presented to you on March 4, 2022, in accordance with our marketing agreement. This buyer's name also appeared on the 17 weekly seller reports you received between March 8 and June 27. The text provided here shows that the Pop buyer contacted you separately on June 1. You advised us on June 20 that you had decided not to sell the travel trailer, and we cancelled the listing for you.  This buyer's name also appeared in the cancellation confirmation you received on June 27. 
  
  Very rarely, a Pop seller will proceed with a sale outside the parameters of our mutual agreement. It's not unreasonable for a business to resolve the breach of contract, using the remedies defined in that contract. Pop does not take such action lightly, and we do not select arbitrary amounts.  The marketing agreement you signed states "should Seller complete a transaction with a buyer procured by Pop, Seller shall be obligated to pay a commission to Pop in the amount of 10% of the last advertised Selling Price (as authorized by Seller) or $2,750.00 whichever is greater."
  
  A member of our management team will contact you to address any specific questions you may have about your marketing agreement and this buyer. Thank you.

• Initial Complaint

  10/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I listed my motorhome with POP RVs to sell it with a 10% commission.In August I received notice from POP RVs they had a registered potential buyer.Pop RVs coordinated time for an inspector to come and inspect the motorhome.Inspector did not check to see if there was any obstruction before initiating slide on passenger side.Result: Passenger seat Upholstery received significant damage and slide trim board was pulled loose.It was noted that inspector left motorhome unlevel. Jacks were partially down making it very unsafe to walk in. Upon trying to level it, it was discovered that jacks had no power. ***** were unable to go up or down making it impossible to move slides in or out. Therefore, making it undrivable. ***** worked prior inspection.And it was also discovered that inspector caused the water heater to start leaking.POP RVs says they are not responsible.Inspector will not answer text messages requesting payment of $500 for outside contractor to find problem with ***** and for stopping water heater leak. THIS AMOUNT DOES NOT INCLUDE DAMAGES TO PASSENGER SEAT OR SLIDE TRIM.A text request to inspector for insurance company name has also been ignored.POP RVs has expressed no involvement and no responsibility for damages caused by inspector. ****** contacted me and coordinated inspection time. I had no knowledge of the inspector. I was only told when he would be here.I have reached out to POP RVs, *********************: phone, email and text to salesman.POP RVS stand is they did not hire the inspector the potential buyer did. Leaving POP RVs blameless.I have repeatedly ask for the potential buyers information. POP RVS HAS NOT PROVIDED THAT INFORMATION. I HAVE ASKED FOR ******** to make $500. recovery of my expenses for motorhome jacks and water heater repair, since inspector hasn't. I have Not asked for damages cost.POP RVs, potential buyer and inspector are responsible.I would like buyer info to initiate sale of motorhome, damages payment.

  

  Business response

  11/17/2022

  Pop provides marketing services in the pre-owned ** market, and we match private ** owners with road trip adventurers every day. Pop sellers appreciate that they retain possession and usage of their **s while we handle the marketing. Pop buyers appreciate our professional processes and the opportunity to do a full inspection of any unit prior to purchase. Pop is not affiliated with any inspectors, so each buyer chooses a third-party inspector and defines the scope of work, then pays the inspector directly.
  
  You listed your Georgetown with Pop on July 5, 2022. Pop has never inspected your unit, and we do not have any maintenance records. We are aware, through photos that you provided, that the 12 ton ** was once parked in a grassy lot rather than on a hard surface. You noted that the photos were a couple of years old and the "motorhome doesn't look as good now. I've been trying to get it cleaned up ...move out." You also provided photos of the seats and couches, noting that the leather was peeling off due to "cheap" materials. You further acknowledged that the coach had been vandalized. While we understand that the ** is currently parked near a commercial building, we are not aware if the unit was stored or maintained properly. We also cannot confirm the past or current condition of the coach or its features.
  
  We quickly brought you a market value offer on July 14, and you declined that offer on July 18. On August 9, we notified you of another interested buyer, and on August 10, we presented an above market value offer from that buyer. You accepted the offer on August 12 and were sent a copy of the fully executed agreement, which included the buyer's full name.  At that point, you had both the buyer's full name and the buyer's full company name. This buyer information was also included in your weekly seller report dated August 23.
  
  The agreement you signed allowed the buyer time for an inspection, at his sole expense, with closing no later than August 31, 2022. The buyer selected an independent inspector and scheduled for August 18. You received the inspector's name, business email, and phone number on August 16. You also received a checklist to make sure your ** was ready for the inspection.  Unfortunately, on August 18 your unit was not prepared properly for the inspection, and the inspector could not complete his work.  The unit was plugged into a wall outlet and the generator was extremely low on oil.  You notified us on August 18 that the inspector had done some damage, but did not provide any photos or estimates for repairs. You advised that the deal was off the table and noted that "because of the above mentioned problems and delays I had to make another payment for nearly $900."  Your financial commitments to your lender are yours alone; they are completely separate from any other entity or individual, or any potential sale.
  
  On August 29, we again made sure you had the contact information for the third-party inspector. You advised that you would give the inspector until September 30 to pay you $500. While this number was not supported by any photos or receipts for repairs, you noted that it was for work done on the jacks and water heater, rather than any interior damage to seating or trim.  
  
  You cancelled your listing on September 1.
  
  On October 13, you advised us that the inspector had not responded to your demand. You stated "I expect POP RVS to make payment of $500. due immediately. If I don't hear back from you, I will file complaints with the BBB, FTC and the ***** Attorney General.  Make it easy on yourself. Won't cost me a ***** to file complaints but they could be very costly to your business reputation."  As before, this $500 amount was never supported by any photos or receipts for repairs.
  
  On October 23, you stated you would like Pop to "open negotiations for sale" with the buyer who had once been interested. As your listing has been cancelled since September 1, Pop can no longer represent your Georgetown in any advertisements or negotiations.
  
  Pop has provided you all information for reaching the third-party inspector, including his business email, his phone number, and the company through which his certification was issued.  Pop does not have any authority over this individual or these companies. You have also had the buyer's full name and the name of his business since August 12. We must again respectfully decline to remit an arbitrary payment of $500, and we encourage you to use the contacts previously provided to pursue a satisfactory resolution with the third-party inspector. Thank you.

• Initial Complaint

  10/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've been TRYING to purchase through Pop Yachts since August 27th! I've been re-assigned 3 closing agents, 1 director of closing, 2 boat brokers, ............ we WERE supposed to close on Thurs the 13th (ie. "today" before Midnight) - It is almost like they just DO NOT WANT to make a sell.They have come up with every excuse in the book ... to my knowledge, the ONLY thing that they have done thus far, is presented my offer to the seller/owner (who accepted), drafted a tentative agreement, and now playing Pass-The-Buck Email-style!!!!!!!! #SoFrustrated They are SUPER TOTALLY UNPROFESSIONAL!--******** and I had a discussion via email after 5:05 p.m. last Friday evening after close the business when I got the email from ****** saying there was a yet a brand new third closing agent starting. That was before I knew she was taking Monday and Tuesday off. I'm copying you on this email that I just sent ******** because she says she has not gotten a response yet. I also see that you were copied on the last email from ******, go back and reread it real carefully, cuz my response wasn't all that nice but after rereading one of her lines in the email I am really livid. Please see me venting about the advice that you're closing agent is suggesting that I purchase something that requires a loan, legal documents, and a closing agent site unseen.Which manager did you send it to? I'm taking it you have not gotten a response yet?So this new closing agent that started 5 minutes after the close of business on Friday and took Monday and Tuesday off sent me an email today, half the email is whining and complaining and crying about the hurricane - having to come back to work early to help me 'button this up' - but she just started this on a four or five day holiday weekend for herself, Hurricane not withstanding - she claimed to have been assigned to me after COB last Friday but then took a 5 day weekend. We were supposed to close today/yesterday - Oct 13th - they don't care!

  

  Business response

  11/15/2022

  Pop takes pride in providing professional marketing and closing services to our customers, and we sincerely apologize for your frustration. 
  
  Based on your search criteria, we recommended a **** Cruisers to you on September 4 and again on September 9. This boat is located in **********, and you are in *******************. Pop specializes in transactions where distance is involved, and our team works diligently to execute each transaction smoothly. You initially viewed the Cruisers online on September 9, then made an offer the evening of Thursday, September 22. The seller accepted your offer on September 23. The straightforward purchase agreement provided time for you to complete a survey and water trial. The closing date was set for October 13.   
  
  On September 23, you quickly made the deposit defined in your agreement, and our system assigned a Closing Advocate. As that advocate was out of the office, we manually assigned a different closing team and introduced you to them via email within a half hour. There was communication from Pop over the weekend and through September 27. You were also working on financing with a third party (********). 
  
  Unfortunately, Hurricane *** was making its way toward our ******** headquarters. Our office and both members of your closing team were impacted by ***'s September 28 landfall and aftermath. We resumed communications on Monday, October 3. You graciously acknowledged that you were not personally concerned about the delay, but your lender was anxious to get logistics since the loan approval would expire on October 27. On October 5, we asked you to contact a professional ************** to the boat to commission the scope of inspection you wanted. (*** is not affiliated with any surveyors, so each Pop buyer has a separate agreement directly with the independent surveyor of his or her choice. The buyer also pays the surveyor directly for the services performed.)  You initially contacted the surveyor the evening of October 7, then communicated with him again on October 8 and October 9. You shared that the surveyor initially indicated availability for an October 21 survey, then stated he was familiar with the boat and declined to accept your survey request. On October 10, you updated your Pop sales consultant, noting that the surveyor suggested a different surveyor and provided the local ** Pop consultant with the contact information.
  
  On Friday, October 7, your lead Closing Advocate resigned, and the deal was reassigned to another Closing Advocate. As this individual was in ***'s direct path and still significantly displaced, our Director of Closing stepped in to communicate regarding the survey.  ****** returned to the office on October 12 and immediately contacted you. Again, you graciously responded with "I really feel like this boat has enough things going for it (stuff that other boats do not have) that unless it was something pretty catastrophic we'd still be a 'go' for the purchase/closing. What are our options?  I am guessing that closing tomorrow will be postponed - at the very least." ****** quickly responded with "We can go to the seller to extend the date out a few days if you want to speak with the mechanic. Another option is to just buy it "sight unseen" but it is 100% your call."  She was simply stating that this is an option for some buyers. We appreciate that the option was not an acceptable solution for you and are sorry for the impression it made.
  
  By October 13, the original contractual closing date, you had not yet identified your surveyor.  We prepared an addendum for you and the seller to extend the closing date to October 21, and your survey was scheduled for Monday, October 17.  Ultimately, you determined that the boat would not meet your needs.  You cancelled your offer on October 19, and we promptly refunded your deposit.  
  
  Thank you for the opportunity to work through the many unusual variables which contributed to your experience. We've revisited our internal communications policy so back-up team members can effectively step in to exceed customer expectations, and we will make sure a similar situation cannot occur again.  
  
  It's been our pleasure to assist in your quest for a boat, and we look forward to working with you next spring when you resume your search.  You're still browsing some listings ... we're ready when you are!

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April 2020 I got into a Marketing agreement with POP RVs to sell my RV. In the agreement ******* it clearly states "We are an additional resource for you to sell your RV, we incur all the risk,cost,time and effort." You may continue to market your RV on your own, if you sell it on your own,you owe us NOTHING." This statement is repeated several times and deceiving, always stating that you may continue to market your RV and sell it at any time. I found a buyer and sold my RV before I was presented with an offer from POP RV. The offer came after I sold it, the RV was no longer mine to accept this offer. Now, POP RV is claiming I owe them the full 10% commission for NOT accepting their offer. I feel at this point I am being harassed by POP RV for money that is rightly mine due to my efforts. Also POP RV NEVER, EVER came to take any photos they were responsible to do under the sales agreement/contract. NO effort was put in this sale by POPrv to list it, THEY NEVER SENT A SALES REP like they're required to do according to the contract. I never EVER met with any reps or sales people even when they sent a possible customer to look at the RV. Their own sales person called me to let me know this possible buyer was coming and he would NOT be there and to do him a favor and show the RV for him and call him afterwards. I DID ALL THE LEG WORK FOR THEM. I also feel I'm being taken advantage of by POPrv and they are trying to push further to get commission from me which is rightfully mine. This RV was sold by me with efforts I put forth with a buyer I found . I also found out later that the "sale" was contingent on their buyer flying in from another state to look it, so it wasn't even a for sure sale! POPrv DID NOT hold their end of the promise under the contract and do their part. Therefore, they are not due any commission. They are still to this day are harassing me for money from the sale. This is a clear and obvious attempt to collect commission they are NOT entitled to.

  

  Business response

  06/28/2022

  Business Response /* (1000, 5, 2022/03/25) */ We appreciate this opportunity to clarify the basics of what leads to an uncommon collection situation. Pop professionally represents every unit entrusted to us. We invest significant time and money to create the best marketing opportunity for our sellers and best purchasing experience for our buyers. Our straightforward marketing agreement encourages sellers to continue to market their units on their own. We simply ask sellers to let us know of potential buyers identified by their own advertising. In return, Pop generates detailed weekly reports to inform sellers of all buyer activity generated through our marketing efforts. Neither party should ever be surprised by the origin of a prospective buyer. We've completed over 22,000 sales since 2009. Very rarely, a seller and a Pop-procured buyer will proceed with a sale outside of contractual parameters, or a seller will refuse to sell when presented with a written offer at the full purchase price approved by that seller. The marketing agreement signed by the seller clearly states that a commission is due to Pop if these scenarios occur. We do not take any collection action lightly, and we communicate with each seller to avoid any misunderstandings. While we recognize that this may prove upsetting to any seller who hoped to avoid a contractual obligation, it is not unreasonable for a reputable company to pursue resolutions in accordance with signed contracts. Consumer Response /* (3000, 7, 2022/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The RV in question was sold by me (as allowed in the contract) before PopRV introduced a full price offer. This is NOT a misunderstanding by any means. This is clear and therefore they are not entitled to any commission for my sale. Any further action by PopRV to get commission that they are not entitled to will be considered harassment. Thank you very much for your efforts in helping me resolve this matter with PopRV.

• Initial Complaint

  12/13/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We signed with Pop RV to assist selling our Motorhome 1999 Gulfstream on 11/11/2019. They came took pictures and a video. We stated we were advertising in other mediums and asked what would happen should we sell through those. Their representative stated unless we sold through them we'd owe nothing. Several months later we sold the RV to a gentleman and his wife. He never mentioned them and they didn't call us stating he would be contacting us as they'd done with the previous referrals. We cancelled with them a couple days later. Several months after the sale, they sent a letter stating they had referred him and we owed them money for commission. I contacted the buyer and he stated in an e-mail that he'd contacted us through an advertising medium known as Craigslist. He also stated he didn't even know them showing that they'd never sent him. They are sending "proof" of contact after the purchase. They state we owe them $2,750.00. We would gladly pay it IF they'd referred him but all the proof says otherwise including a sworn statement from the buyer himself. Can you assist as we've seen on the internet and your website they've tried this tactic with others? Thank You, ***** ****

  

  Business response

  02/04/2022

  Business Response /* (1000, 11, 2022/01/14) */ As you are still within our Legal/Collections process, it isn't appropriate for us to elaborate here on the exact details of your transaction. We instead appreciate this opportunity to clarify the basics of what leads to such an unfortunate collection situation. Pop professionally represents every unit entrusted to us. We invest significant time and money to create the best marketing opportunity for our sellers and best purchasing experience for our buyers. Our straightforward marketing agreement permits sellers to continue to market their RVs on their own. We simply ask sellers to let us know of their potential buyers. In return, Pop generates detailed weekly reports to inform sellers of all buyer activity generated through our marketing efforts. Neither party should ever be surprised by the origin of a prospective buyer. Very rarely, a seller and a Pop-procured buyer will proceed with a sale outside of contractual parameters. When we become aware of such a deceptive transaction, we initiate written collection action with the seller as defined in the marketing agreement signed by the seller. While we understand that this usually proves quite upsetting to any seller who hoped to circumvent a contractual obligation, it is not unreasonable for a reputable company to pursue action in accordance with signed contracts. Thank you.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We found a used boat we were interested in purchasing. We found it online at boattraders.com and it had a broker attached to it that we had to work through to see the boat and to do a water test. They ask for a $5000 deposit which we decided we would do after we did a water test. There was a broker and I believe she was called the closing agent Phil was a gentleman's name and Tracy was the closing agents name.They were very aggressive making a sign things electronically and putting very tight timelines on everything. My husband and I complied and sign things electronically and return them as requested. We came to the day that we were closing on the boat, I took a loan for $30,000 and I put down an additional 20,000 in a cashiers check and this was given to pop yachts to close a sale. This was completed at the beginning of November, I signed a PO way for them to do it registration and for us to get the title in the credit union's name as that is where we had the lien. It is now December 10, 2021 and I have had to call and follow up constantly on where the title is because it is still registered in the previous owners name. He had a loan on it that had to be closed out and the title transferred to our loan holder. I have paid one payment on this loan and we are yet to see the title in our name or the registration complete for the boat. I have followed up with them numerous times and I have also asked for a management contact or owner. I am not getting factual information as to why I have paid for a boat and it is not titled to me

  

  Business response

  02/04/2022

  Business Response /* (1000, 10, 2022/01/15) */ Pop takes pride in our professional brokerage and secure closing services. We've successfully completed over 21,000 sales, using the closing timelines defined in the contracts executed by both buyer and seller. Pop expedites each closing using trackable electronic signatures and funds transfers for the convenience and security of each customer. As Pop represents private sellers and private buyers, we never hold title to any unit. Upon closing, Pop immediately sends the buyer's funds to the seller or, when a seller has an outstanding loan, directly to the seller's lender to pay off the loan. The lender then follows its own processes to clear the lien and release the title for DMV processing into the name of the new owner or the new lender, as appropriate. While these third-party bank and DMV activities are subject to pandemic, holiday and other limitations beyond Pop's control, our closing team stays in close contact with them to make sure our customers receive their documents as quickly as possible. The delay with your boat title was related to the seller living offshore in a remote location. He used an online notary service, which we coordinated for him, and the DMV required an additional form to support this signature. The DMV was also not able to locate your lender in their database. We strive for clear and timely communication regarding bank payoff and DMV activities, and we apologize for any miscommunications. Our Closing Manager spoke with you to explain these events and our actions to resolve them quickly. You received all registration documents on December 16, 2021. Thank you for the opportunity to assist with your search for your Sportsman. All the best in your new adventures!

• Initial Complaint

  11/17/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  If used pop yachts to sell my boat since 2018. 2 years passed I maybe had 3 or 4 people come take a look at it. No buyers . In that time I made substantial upgrades and decided to keep the boat . Once I revealed that I was canceling contract they saidI was in breech of contract. Since then I've had harrasing phone calls which are recorded and emailsfrom Stacy at pop yachts . On there contract it states that you can cancel at anytime. Now they are threatening me with law suits of 2500 for basically taking pictures of my boat. Because the 3 or 4 people that came I showed the boat instead of there pop yachts. So almost 3 years nothing I decide to cancel and they call breach of contract come on. Looking at the reviews on Google and complaints with bbb I should have known better.

  

  Business response

  12/15/2021

  Business Response /* (1000, 5, 2021/11/30) */ Pop Yachts takes pride in our reputation as an ethical company, and we professionally represent every vessel entrusted to us. As litigation has begun in accordance with the terms of your marketing agreement, it isn't appropriate for us to elaborate here on the exact details of your transaction. We instead appreciate this opportunity to clarify the basics of what leads to such a situation. Pop invests significant time and money to create the best marketing opportunity for our sellers and best purchasing experience for our buyers. Our sellers enjoy retaining possession and use of their vessels during the marketing period, and they appreciate that no fees are required up front. Our straightforward marketing agreement defines that we earn our commission when a sale is completed or, rarely, when a seller either refuses a genuine full price offer or otherwise fails to complete the terms of a fully-executed purchase agreement with a buyer. For your 2003 Angler, our dedicated team of 300+ sales representatives responded to every incoming inquiry and stayed in communication with each potential buyer to understand goals and ability to purchase. We also personally recommended your boat to our registered buyers actively searching for a center console with similar features. Our comprehensive marketing efforts and advertising generated over 9,300 virtual showings, and we provided weekly reports to inform you of potential buyers and all marketing activity. Key factors to closing any transaction include condition and pricing. Between April 2020 and March 2021, we presented 15 signed offers from qualified buyers for you to accept, decline, or counter as you deemed appropriate. One of the last offers was at the full listing price you authorized. You responded to this full price offer by cancelling your marketing agreement, saying "...right now I can't afford jumping into another boat. Thanks for everything." When Pop has cause, we initiate collection action with a seller to recover the commission defined in the marketing agreement signed by the seller. While we understand that this usually proves quite upsetting to any seller who hoped to sidestep a contractual obligation, it is not unreasonable for any reputable company to pursue action in accordance with signed contracts. Thank you.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I was selling a boat in 2019 through the fall I had it listed by my self on various online platforms. I then hired pop Yachts to broker the deal. I had a customer reach out to me in Dec asking questions about the boat, pop yachts then started sending the buyer messages in Jan, The buyer never spoke pop yachts nor did pop yachts aid in the sale of the boat what so ever. I now have Stacie H. sending me emails, threating me with lawsuits. I have provided them proof I spoke to the client first and they refuse to let this go. They are violating numerous collections laws and its on a debt that isn't even owed. I have attached the information they sent stating they first reach out to the buyer in Jan 16 of 2020 also the a screen shot from facebook messenger where I first spoke with the buyer dec 12th of 2019 over a month before they did.

  

  Business response

  10/14/2021

  Business Response /* (1000, 9, 2021/09/29) */ Pop Yachts takes pride in our reputation as an ethical company, and we professionally represent every vessel entrusted to us. We invest significant time and money to create the best marketing opportunity for our sellers and best purchasing experience for our buyers. Our straightforward marketing agreement permits sellers to continue to market their boats on their own. We simply ask sellers to notify us of any potential buyers they obtain so there are no questions about how that particular buyer learned of their boat. In turn, Pop Yachts generates detailed weekly reports for our sellers to inform them of potential buyers procured through our marketing efforts. Neither party should ever be surprised by the appearance or classification of any prospective buyer. The buyer of your 2005 Sea Ray initially inquired through Pop on December 18, 2019. Between December 2019 and February 18, 2020, the day that buyer took ownership of your boat, the buyer viewed our ad and photos 41 times. His name was sent to you in an email; it also appeared on six weekly reports and in your final cancellation confirmation. Had you at any time let us know you were working with this buyer through your own Facebook activity, we would have immediately registered him to you. We initially contacted you regarding your sale to this buyer on April 9, 2020. You ultimately provided the requested information on September 15, 2021. It is not unreasonable for a reputable company to pursue unresolved issues in accordance with signed contracts, and we thank you for your cooperation in providing the simple documentation necessary to close this matter. All the best.

• Initial Complaint

  08/28/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I entered in an agreement for pop yachts to sell my boat for me in april of 2020, I was told in writing I can list and sell it also myself, my contract from them says for them to get a commission the must precure a buyer for me by putting me in contact with a buyer name and contact info, they did not nor sell my boat, I sold it 5 or 6 weeks after our agreement, I let them know this imeadiatly, now over a yr later they sent me an email saying they are going to sue me for their commission, I will attach documents that show they did not sell for me nor even put a or the buyer in touch or introduce the buyer to me with a name and contact info that there contract says is a procurement and they still continue to threaten me with an email today to frivolously sue me in Sarasota court as I live in fort Lauderdale, this company is very deceitful

  

  Business response

  11/03/2021

  Business Response /* (1000, 5, 2021/09/09) */ As you are still within our Legal/Collections process, it isn't appropriate for us to elaborate here on the exact details of your transaction. We instead appreciate this opportunity to clarify the basics of what leads to such an unfortunate collection situation. Pop Yachts takes pride in our reputation as an ethical company, and we professionally represent every vessel entrusted to us. We invest significant time and money to create the best marketing opportunity for our sellers and best purchasing experience for our buyers. Our straightforward marketing agreement permits sellers to continue to market their boats on their own. We simply ask sellers to register with us the names of any potential buyers they obtain so there are no questions about how that particular buyer learned of their boat. In turn, Pop Yachts generates weekly reports for our sellers to inform them of potential buyers procured through our marketing efforts. Neither party should ever be surprised by the appearance or classification of a prospective buyer. Very rarely, a seller and a Pop-procured buyer will proceed with a sale outside of contractual parameters to avoid paying our commission. When we become aware of such a deceptive transaction, we initiate written collection action with the seller to recover the commission defined in the marketing agreement signed by the seller. We understand that this usually proves quite upsetting to any seller who hoped to circumvent a contractual obligation. It is not unreasonable for a reputable company to pursue action in accordance with signed contracts. Thank you. Consumer Response /* (3000, 7, 2021/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Pop yachts claims I owe for their precurement with referencing to a *** ******* they precured for me when the buyers name is ***** ********* ******* a total different person. Business Response /* (1000, 18, 2021/10/12) */ ***Document Attached*** Pop Yachts takes pride in our reputation as an ethical company, and we professionally represent every vessel entrusted to us. We invest significant time and money to create the best marketing opportunity for our sellers and best purchasing experience for our buyers. Our straightforward marketing agreement permits sellers to continue to market their boats on their own. We simply ask sellers to register with us the names of any potential buyers they obtain from their own ads so there are no questions about how that particular buyer learned of their boat. In turn, Pop generates weekly reports for our sellers to inform them of potential buyer activity from our marketing efforts. (Pop never shares the buyers' private contact information.) Neither party should ever be surprised by the appearance or classification of a prospective buyer. Pop represented your 1999 Sea Ray from April 10, 2020, through July 15, 2020, when you informed us you'd sold the boat to an undisclosed party. At no point during that 14 weeks did you inform us of any buyers from any ads you may have placed on your own. During that same time, Pop emailed you 14 detailed weekly reports identifying the marketing activity behind the 1,600+ views of your boat Pop generated through our advertising and recommendations. Pop representatives responded to every incoming query to answer questions and determine how those buyers wished to proceed. We also presented your Sea Ray to many existing Pop buyers who were in search of a cruiser with her features and parameters. The latter group included buyer ***** *******, whose name appeared in the weekly report we emailed to you on July 4, 2020. In October 2020, we initiated a commission request related to buyer ***** *******, who purchased your 1999 Sea Ray on July 24, 2020. Our 2021 communications also reference ***** *******. The name *** *******, which you mention here, was never presented to you as part of any commission request. It is not unreasonable for a reputable company to pursue action in accordance with signed contracts. Thank you. Consumer Response /* (3000, 20, 2021/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Very simple, I canceled with your rep Lynn before july 15 2020 as you failed to procure me a buyer and sold on my own. I would suggest you check your paperwork before you write that you never presented me with a *** ******* as you did SHOWN in the attachment copy from your email as *** ******* is not ***** ******* Business Response /* (4000, 27, 2021/10/29) */ Our correspondence with you relates to buyer ***** *******, whose name appeared in the weekly report we emailed to you on July 4, 2020. In October 2020, we initiated a commission request related to buyer ***** *******, who purchased your 1999 Sea Ray on July 24, 2020. Our 2021 communications also reference ***** *******. The name *** *******, which you mention again here, is not, and has never been, part of any commission request. It is not unreasonable for a reputable company to pursue action in accordance with signed contracts. Thank you. Consumer Response /* (3000, 31, 2021/10/29) */ I sold my boat on july 3rd and have the sale papers and notified your rep of the sale. You request to me for commission shows *** *******. I'd strongly suggest you get your paperwork straight.

• Initial Complaint

  08/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came in contact with this business online when i was searching for a Motorhome. I spoke to a salesman and he set up a meeting with the seller of an RV in Grayling Michigan. I informed the salesman that I lived in deep south texas and i would be flying to Michigan to view the RV. When I arrived the seller informed me that the motorhome had suffered electrical damage and could not be shown properly. He further informed me that he had informed the agent with Pop Rv of the problem and could not be repaired prior to the showing. The seller was aware of my distance to his home and told his agent that he should inform me if the problem with the electrical system so that i may reconsider my long journey. No one from the company contacted me regarding the damage to the vehicle. If i would have known I would have cancelled my flight, car rental, and hotel accommodations. I reached out to my agent and he was unable to resolve the issue with his superiors. I am out a lot of money.

  

  Business response

  09/23/2021

  Business Response /* (1000, 9, 2021/09/03) */ Pop is a professional brokerage which matches private sellers and private buyers in the pre-owned RV and marine industries. We appreciate the opportunity to clarify our longstanding process for inspecting and test driving any unit. Quite simply, no contract or fee is ever required to see any unit. When a buyer becomes serious about a unit, Pop encourages hiring a professional inspector to thoroughly review the RV prior to purchase. To complete either a personal or professional inspection or take a test drive, the buyer must have a non-binding purchase agreement in place with the seller, with the appropriate deposit in escrow. This agreement protects all parties and provides the buyer time to complete due diligence and make an informed purchase decision. It also facilitates on-site closings so a buyer who must travel some distance can avoid a second trip. If a buyer does not wish to proceed with the purchase following the inspection and test drive, Pop immediately returns the buyer's full deposit by electronic transfer. If a buyer's inspection identifies any concerns, but the buyer still wants the unit, the buyer and seller can negotiate a price adjustment or add repair contingencies to their agreement and proceed with closing. On June 17, you advised Pop that you wanted to place an offer on a 2015 Cross Country. The amount you suggested was 20% below the seller's asking price. While you did not sign the written offer, you quickly requested a showing for July 10. Your sales representative told you by email and phone on June 17 that he "strongly recommends an offer before spending time and money on travel - but your call." Our June 20 appointment confirmation clearly stated that your July 10 visit was for a showing only. No inspection, test drive, or mechanical demonstration would occur. We subsequently sent other purchase agreements for you to sign, each time with a document explaining our buying process, including guidelines for doing an inspection and taking a test drive. Each time, your representative also pointed out that "once the seller signs your offer and your deposit is received, the RV will officially be off the market until you make your final decision." By July 7, you and the seller still did not have a signed agreement with a deposit in escrow. You still planned to see the coach on July 10, and you asked to postpone the showing until later in the afternoon to accommodate your arrival time. We rescheduled as you requested and, on July 9, sent another appointment confirmation. Again, this confirmation clearly stated that your visit was for a showing only. As neither a non-binding offer nor a deposit were in place, there was no expectation that you would inspect the RV, take a test drive, or have any mechanical demonstrations on that date. The seller advised us on July 8 that a severe storm had knocked out the electrical power to the RV. The seller said he planned to have the RV fixed as quickly as possible, noting that he had an appointment with the repair shop for Monday, July 12. The seller then confirmed that "either way our Motorhome will be ready" for your scheduled showing at 3 pm on July 10. The seller was well aware that you were traveling some distance. He was also well aware that you and he did not have an agreement on price or the required deposit in place for an inspection. We are sorry to learn that, after three weeks of communications, our standard requirements for inspections and test drives was unclear. We must respectfully decline any request for reimbursement for your travel to an appointment which was clearly intended and identified as a showing only. Thank you.

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