Complaints

This profile includes complaints for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rooms To Go has 154 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
• 

  Rooms To Go

  1821 W Brandon Blvd Brandon, FL 33511-4811

  
• 

  Rooms To Go

  3520 Tamiami Trl N Naples, FL 34103-3703

  
• 

  Rooms To Go

  8620 Jw Clay Blvd Charlotte, NC 28262-8418

  
• 

  Rooms To Go

  5900 Glenwood Ave Raleigh, NC 27612-6221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and i purchased a table and chairs from rooms to go here in *************. We have not had this set a year before the problem started i called the warranty department. The sent a repair tech to fix the problem. He came with some touch up paint and lacquer. It worked for a few weeks and the paint peeled off the table again. Mind you there is only 2 people in my house my wife and I. We run a food truck, so we are gone majority of the time. No one uses this table. and i called the warranty department again. They sent the same tech out again. He agreed with with my wife and i and said that this should not be happening. Well, we got a call from the warranty department telling us there is nothing that they can do. I spent over $1000.00 dollars for c*** not happy> We will never purchase from rooms to go again

  

  Business Response

  Date: 05/13/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on their purchase receipt. This has now expired as of February 2025.
  We have reviewed the account and documentation provided and those from each service  in its entirety.Our records reflect the issues previously reported were evaluated by a service agent; however, the issues were not deemed to be vendor related. Repair was done as a gesture of goodwill. We show the last service reported the same kind of damage. Regrettably, consequential damage is not covered under the warranty terms as outlined on the purchase invoice nor under the guidelines of the extended service contract powered by Guardian.

  Thank you,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23320956
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  The repair was done within the first year and it has been relayed to my wife and i from the repai tech that this has been an issue with these tables and you say the repair was done as a good no it was not and i paid all this money for crappy furniture i will bring this to the media.

  

  Business Response

  Date: 05/19/2025

  Dear BBB,
  
  We are in receipt of the latest reply.
  
  Our office understands the views expressed by our customer.Unfortunately, the position previously outlined remains unchanged.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct. last year I bought a wooden bunk bed set with stairs for drawers, for my 7yr. grandson from ***. I also purchased their extended warranty, Guardian. In March this year, my grandson tripped up those stairs. He reached for the safety rail, and it gave way. He later went up those stairs again, and tripped at the top of the stairs. As there was no safety rail to hold onto, he fell onto the bed, rolled across the bed, and the safety rail gave way. He fell off the bed, and he has not slept in that bed since. I filed claims with ***, and Guardian. *** sent out a technician. Their technician said the safety rails were not repairable. *** and ******** both refuse to honor their warranty. The entire bunk bed set needs to be replaced. I feel this wooden bunk bed set is unsafe, and I would like the metal frame bunk bed set instead. Thank you.

  

  Business Response

  Date: 05/09/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on their purchase receipt.
  Actions have been taken in order to evaluate the issues the customer reported. Unfortunately, consequential damage is not covered under the terms of the warranty nor under the terms of the extended service contract our customer purchased.Our office has spoken to the customer and have addressed their concerns. Although we would be unable to comply with their request, we presented a course of action as a gesture of good will. The customer refused our offer.
  Regrettably, we would be unable to consider or pursue any other action due to the reasons explained above.

  Thank you,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23304432
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a living room set and they have been out 4 times to correct issues. 1st time the wrong set was delivered. 2nd time a defective ***lacement was delivered. 3rd time a service *** came out and could not fix the issue. 4th time a defective ***lacement was delivered again with missing pillows. Now they are trying to redeliver again and Ive already lost 4 days of work, this will be 5 and I make 90$ an hr so Ive lost a large amount of money already. At this point they should have me speaking with management discussing some type of compensation.

  

  Business Response

  Date: 05/09/2025

  Dear BBB,
  
  We are in receipt of this claim.
  
  In regards to our customers situation, please allow us the opportunity to review and research their account in its entirety. A follow up will done with the customer once matter(s) are concluded.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant
  

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa set on 11/03/2022 for $5,717. I also purchased the fortega protection plan. In November of 2024, I filed a claim for a defect in the sofa and rooms to go determined this was no fixable and since they did not make this sofa anymore, I will be given credit to purchase a new set. I accepted this solution. I decided to use my credit on a new set and this set was delivered in December 2024. They took away my old defective furniture and installed my new piece. I started getting mail in April 2025 that I owe $1,169 for a missing furniture piece. From a prior claim, rooms to go picked up the piece in question, however, the driver never updated my account showing this piece was returned. I have called rooms to go and they keep saying I did not return this, which is not true. The delivery drivers must have made a mistake and not updated my account. I also said if they believe this is missing then give back my old furniture and take the new one, however rooms to go refused. I do not owe $1,169 for a missing furniture piece. And now they are threatening to send me to collections. I will happily take this to court and fight this. This is an error on rooms to gos delivery team and unwillingly to exchange back my pieces if they really believe I owe $1,169.

  

  Business Response

  Date: 05/08/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on their purchase receipt. This expired in June 2023. They purchased the extended service contract powered by ********;however, opted to only keep it on the sofa and loveseat and canceled the coverage on the wedge in 2023.
  We have reviewed the account and delivery records in its entirety. In 2024, ******** approved a service claim for stains on their sofa. A resolution for replacement was agreed upon with our customer for the ******* sectional. Regrettably, we show no evidence that supports their wedge piece was surrendered to Rooms To Go. Since, the customer received credit for that piece at time of pickup, the customer is being charged correctly for the balance still due.

  Thank you,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23296269
  
  I am rejecting this response because: I have not received any response from them. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/15/2025

  Dear BBB,
  
  This is in regards to the latest reply.
  
  We believe this claim was already answered. Please see our reply from 5.08.25.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 tables: one coffee table, and two end tables. Great Salesman, great delivery, but as usual my issue is with *** customer service. I should know by now they will make their problem (a broken table) my problem, but it appears that I am stuck with the broken table I received.The customer service people do not listen and they do not ever try to fix what they delivered when it arrives broken

  

  Business Response

  Date: 05/06/2025

  Dear BBB,
  
  This is in response to this claim.
  
  We have reviewed the account in its entirety. Our records reflect the concerns brought forth were addressed and different options to resolve were presented to the customer. Unfortunately, the options were rejected.We are unable to present any other course of action.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23292630
  
  I am rejecting this response because:  (1)  No options were listed in your response to me.  and (2) RTG basically wants me to fix something that does not appear to me to be fixable.

  I have 2 end tables.  One end table allows the bottom shelf or slate to come out and be replaced.  The other end table will not allow me to remove the slate (bottom shelf) of the table.  My guess is that it's jammed or will not come out due to the fact it's broken.  As I explained previously, the delivery driver showed me the problem and stated he had tried to remove the slate (bottom shelf of the table ) and he could not do so.  

  Also: While it should not be necessary, I purchased the protection plan and if YOU WILL NOT REPAIR THE BRAND NEW TABLE, then fix it under the protection plan.  THIS IS UNBELIEVABLE!!!

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/12/2025

  Dear BBB,
  
  This is in regards to the latest reply.
  
  Our office has reached out to our customer and provided the offers they were previously presented with.
  
  We trust this claim has been answered.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23292630
  
  I am rejecting this response because:

   
  
  No Mam, that is not what occurred.  Sounds good though, too bad the *** and the Manager never bothered to get that far.
  
   
  
  Yes, the first ****** that I spoke with suggested that the slate or panel that is broken could be replaced.....but as I explained to her, that panel is not loose, it is broken and jammed into the lower part of the table and it cannot be removed.  (Now if someone breaks it further, I am sure that it will come out based on the material I am looking at, but I do not believe the new panel will be able to slip into place ...THE LOWER PART OF THE ***** IS DAMAGED.)
  
   
  
  What the woman said to me, is that there were no other tables available and that I did not need a new table anyway!  Then she said:  Well, I GUESS we can place an order for a new panel (piece of slate) and then when we get it we can ship it to you, and you can put it in!  THAT  IS WHAT SHE OFFERED!  I said:  No, that will not be acceptable because the current panel is jammed into the lower space and it will not come out. ( I also stated that the head of my delivery team told me the minute he put the table in place, that the shelf was damaged and that he could not remove it.  He also stated that while the company should call me on the damage, I can call in as well.  THE COMPANY NEVER BOTHERED TO CALL ME.)
  
   
  
  The woman insisted that was all she could do, so I asked her why one of the end tables (still in the showroom) could not be substituted for my damaged table.  She said:  No, we don't do that.  She never bothered to say the company was sorry that the table was shipped to me, damaged ----which is the first thing a *** should say.  
  
   
  
  I asked to speak to her manager and she said ok:  and when she came back on the line to transfer me she said:  Ok, now I will transfer you to my manager and he will tell you the same thing.  REALLY????  Unbelievably rude!   And she was right...... he never said:  I am sorry about the damaged table either, and he simply repeated what the woman said.  
  
   
  
  AND:  THIS NEXT OFFER NEVER HAPPENED:  
  
   
  
  "Therefore, you were offered the option to reselect to a different set equal in value or keep what you have for a discount. These too were rejected."  NO!!!! They never offered to do that!
  
   
  
  If the just above offer had been made I would have said : Fine I will accept a discount for the damaged table!  Not only are these **************** people in  need  updated training on how to handle a damage issue, they were lying to you when they said they made the last offer to me.
  
   
  
  I will await your offer on the damaged furniture..............Unfortunately, I am a previous **************** Training and Quality Executive..............This is the second time I have received POOR customer service from your *** team.   Bear that in mind when you make the offer regarding the discount for the table.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/16/2025

  Dear BBB,
  
  This is in regards to the latest reply.
  
  Our office has reached out to our customer and provided the requested information.
  
  We trust this claim has been answered.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Information: Order Number: ********I Date of Purchase: 12/03/2024. Item Name: ***** Beige 5 ************* Reclining Sectional The rightmost sectional piece of the sofa (when facing it) has developed a structural defect, causing the rightmost side to sit lower than the left. This uneven sloping makes the couch unstable and uncomfortable to use. Additionally, the frame emits loud creaking noises when bearing weight, suggesting internal damage. These issues arose within approximately two months of delivery. Multiple attempts to resolve the issue through Rooms To Go **************** (RTG CS) under the limited product warranty were unsuccessful. I had repair technician appointment with ***** ****** scheduled for 04/11/25, however, the technician failed to appear on the agreed-upon date without providing prior notice. The appointment was rescheduled, and on 04/25/2025 ***** arrived to inspect the couch. The technician was unable to fix the issue, and claimed that he would escalate it to RTG CS for possible replacement and advised that I should expect a call from RTG CS by 05/02/2025. After ****** failed to reach out to me by the said date, I entered a chat with Jaqs from *** online CS to inquire about the status of the claim, and the online agent told me that the service report was falsely marked as repaired. Rooms To Go has violated the terms of its limited product warranty by failing to honor the repair or replacement of a structurally defective sectional sofa within a reasonable timeframe. The relief I am seeking is the replacement of the defective rightmost sectional piece of the sofa, as the damage falls within the scope of Rooms To Gos limited product warranty and has not been resolved through prior service attempts. Since the defect significantly affects the stability, usability, and structural integrity of the furniture a replacement of the faulty section is the appropriate and fair remedy.

  

  Business Response

  Date: 05/06/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  A resolution has been agreed upon with our customer and have addressed their concerns.
  
  We trust this claim is settled.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Rooms To Go on 5/4/25 at 11:50am to update my phone number. I was able to speak to an agent who stated that my card has been cancelled on 4/29/25 due to fraudulent charges reported. I remembered I made the purchase that was reported for fraudulent and had called rooms to go to tell them it was a legitimate charge. I asked when the charges had been reported, and the agent stated January 2025. I told the agent I had called back and said that the charge was legitimate and for the dispute to be cancelled. I asked the agent why it took 5 months to cancel my card, the agent had no answer. I asked the agent to update my phone number but she refused to update my phone number. I am wanting a resolution and for the agent to give my an apology. I was depending on making this purchase because i really needed the item.

  

  Business Response

  Date: 05/05/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Our office would be more than happy to research our customers situation; however, we are unable to locate an account under the information they provided your office.
  
  Please have them provide you with their order number and primary account phone number shown on their invoice in order for us to investigate this matter further and proceed with a prompt response.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new couch on 2/13. Couches was delivered broken on 3/3. Filed a complaint with rooms to go and was told a part would need to be ordered. Part has yet to be ordered and there is no ETA as to when the part will be available. I want a brand new couch delivered or my money refunded. Paying almost $3000 for a brand new broken couch and no solution is ridiculous

  

  Business Response

  Date: 05/06/2025

  Dear BBB,
  
  This is in response to this claim.
  
  Our office has reached out to our customer and are in the process of addressing their concerns.
  
  We trust this claim is settled.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couch was purchase with extended warranty from this Rooms to Go location a little over a year ago. The couch started breaking in the middle of the support beams, so we called RtG since it was covered by the warranty. The repairman/inspector determined that the couch was beyond repair and sent in the claim to the store with the promise of getting store credit. We then went into the store to see how much the credit was for and if there were any restrictions. We were told we had $700 plus tax to spend since that was the cost of the couch and the couch was discontinued and we were told we had a month to use the credit. We were not told that this was contingent on anything or that the old couch was required to earn the credit. This NEVER came up, even in passing. This was on April 4th. After visiting the store multiple times we decided we would change up the space since there wasn't a similar couch, so we went ahead and donated the couch to make room for the dresser we wanted. Upon returning to the store today to make the furniture selections, we were discussing wanting to pick up the new furniture rather than getting it delivered. It is only then, that the manager mentions that we need to bring in the old couch to get the credit. He was extremely unhelpful and did not own up to not telling us this or making it clear at any of the 3 times we had been in the store prior. We no longer have the couch because it was broken, so we donated it to goodwill. We had also attempted to fix it before donating it, but apparently that would have also nulled the store credit, which we also were not told. The store needs to take responsibility for not communicating this on the multiple opportunities they had, and count the couch as a total loss since it is no longer in our possession. It is on them to communicate the terms.

  

  Business Response

  Date: 05/02/2025

  Dear BBB
  
  We are in receipt of our customers claim.
  
  ********************** offers a 1-year warranty for manufacturers defects in workmanship. This expired as of December 2024. Our records reflect our customer filed a claim through the extended service contract provider powered by ********. A replacement was authorized under the guidelines of the contract.This was not a store credit offer.
  
  Rooms To Go, like most retailers, requires the consumer to return the product in exchange for replacement merchandise or a refund as is clearly stated on the signed purchase agreement. Please understand these are standard business practices.
  
  Unfortunately, there are no alternative options that may be presented if the sofa in question is not available for return in the same condition it was in when inspected.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23273857
  
  I am rejecting this response because: The sofa in question was no longer made or carried by RoomstoGo. For this reason, store credit was offered. Again, at no point had anyone mentioned the need to bring the sofa in nor in the unrepaired condition. Had this been mentioned, it would have been honored and we would have acted accordingly. 
  

  

  Business Response

  Date: 05/09/2025

  Dear BBB,
  
  Our office understands and appreciates our customers views.Unfortunately, our position as outlined previously remains unchanged.
  
  Respectfully,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty for my couch from ***. I was advised everything is covered under the warranty. Initially the right arm chaise had to be replaced due to a defect. Now the armless pop up sleeper is coming apart at the seams. I filed a claim to have this repaired/replaced and was denied due to normal wear and tear. This couch is less than 2 years old. We barely use the couch. I reached out to *** who is unwilling to help me.

  

  Business Response

  Date: 05/02/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on the purchase receipt. Theirs expired in 2024. They purchased the extended service contract powered by Fortegra.Their guidelines on what is/ is not covered are clearly outlined on the paperwork provided at the point of sale and on their website. Since 2023, we show no record of any further issues being reported with the living room set until now. Given the furniture is passed the 1-year warranty, the customer must reach out to ******** for service approval. Please note that consequential damage is not covered by either our warranty or by the service contract terms.
  Regrettably, we would be unable to offer any course of action due to the reasons stated above.

  Thank you,
  
  ******** *.
  Presidential Assistant