Business Profile

Bank

Seacoast Banking Corporation of Florida

Headquarters

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Complaints

This profile includes complaints for Seacoast Banking Corporation of Florida's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

20 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account in early January - I should have received a bonus of 400 by now as I met the requirement of depositing 1000 within 60 days.
Business Response
Date: 04/18/2025
Seacoast Bank has responded directly to the complainant with a reminder on when the funds will be deposited.
Initial Complaint
Date:04/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January I opened a bank account with a bonus promotion of 400 if I deposited ***** within 60 days. This has been completed, and my promotion has not been deposited to this date. Please give me my bonus.
Business Response
Date: 04/17/2025
Seacoast Bank has responded directly to the complainant with a reminder on when the funds will be deposited.
Initial Complaint
Date:03/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a seacoast bank account online, and was approved. I then transferred my funds to my new account. The next morning I received an email saying I didnt qualify for the checking account with no explanation, and they were closing it. I sent them an email, and got a ***** response with no explanation. I requested for them to return my funds, and they have not made the transfer, and have ignored me. I would just like my money back, and an honest explanation why I was denied a checking account?
Customer Answer
Date: 03/17/2025
This is my statement from opening the account, and where fund were taken out without my knowledge, and they decided to close my account with no explanation.
Business Response
Date: 03/25/2025
While Seacoast Bank is always pleased to be given the opportunity to provide banking services, we must follow set new account guidelines and applicable regulatory requirements. Seacoast records indicate the Bank promptly communicated the decision within one day after the new account request was initiated, along with informing the customer the refund would be received via mail in the form of a cashiers check. Additionally, records show the check was cashed on March 19, 2025, confirming the refund was received. After receiving this complaint, Seacoast Bank also responded directly to the complainant with information regarding his concerns.
Customer Answer
Date: 03/27/2025

Complaint: 23070690

I am rejecting this response because:
This bank is lying, and taking no responsibility for there shady practices. Still to this day this bank has not told me the reason they denied me a checking account. I have excellent credit so they must just be picking, and chosen who they want to bank with. Also what gives them the right to close my account after I have transferred money into it. By them doing this I had no access to my funds. I requested many times for them to make a simple wire transfer which they ignored. The end result was I had to wait about 10 days to get my funds sent through snail mail. This Bank is a Joke!
Sincerely,

**** ********
Business Response
Date: 04/07/2025
In addition to reviewing a new account applicants ChexSystems records to ensure they do not have any unsatisfactory reports from other institutions, the Bank must also conduct a thorough review of public records prior to approving a new account relationship. Even with a satisfactory banking history, anything identified within this search that is against bank policy, may also trigger a denial.
Business Response
Date: 04/07/2025
Hello,
In accordance with Bank policy and regulations, we must review all new account applicants for good banking history; however, we must also conduct a public record and negative news search specifically for any past financial related crimes. We cannot disclose what is identified within this due diligence.
Customer Answer
Date: 04/12/2025

Complaint: 23070690

I am rejecting this response because:
This sounds like another very vague BS untruthful comment from this banking institute. After this incident I did my own investigating, and due diligence into Seacoast Bank. Where I discovered a mountain of Better Business Bureau complaints, and negative reviews on the internet. This assures me this wasnt an isolated incident. This bank has a long record of doing shady business. I just dont want other peoples time, and money waisted like Seacoast Bank has waisted mine.
Sincerely,

**** ********
Business Response
Date: 04/22/2025
Seacoast considers this matter to be closed as the Banks practices are consistent with our previous responses that we follow all regulatory requirements and review all applicants banking history, as well as conducting public record and negative news searches. An applicant can be denied for information found within any of those categories.
Customer Answer
Date: 04/22/2025

Complaint: 23070690

I am rejecting this response because:
I bank with a few other banks, and a credit union, and never had an issue like this before. Actually I have never heard of anyone being denied a bank account. I have 780 credit score as well. There response just sounds untruthful. Your telling me you do a negative news search on everyone who opens an account with ********************** sounds ridiculous. I definitely wouldnt be in the news negatively. I dont even use social media. All I am asking for is the truth. Why was I not sent a document by mail stating the real reason for the denial?
Sincerely,

**** ********
Initial Complaint
Date:02/04/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a banking account with them until they let a check go though twice that was the same check and it's fraud..so I closing my account and had a cashier check made to my loan company and it never got there they sent it to the wrong address twice and caused a lot of issues with the loan company calling them the bank was in lake city fla seacoast the people involved were ****** Tre, ***** all mangers there.thud has been going on for a month..my loan company is getting mad not getting paid and this check was issued to the wrong address too that j sent a copy to you still no refund or cancel
Business Response
Date: 02/15/2025
Dear Mr. ******

This letter is in response to your complaint received from the Better Business Bureau (BBB) on February ******. Upon receipt of this information, Seacoast National Bank (the Bank,we, or us) conducted a thorough investigation. We use all complaints to improve the customer experience where possible.

First, Seacoast Bank appreciates the opportunity to serve you, and we regret to hear that your experience has not met your expectations. Rest assured, we take each complaint seriously and hope you see that through the due diligence and resolution of this issue provided below.

Based on our investigation, it appears you experienced fraud in your account. The check you referenced in your complaint seems to be a check you wrote that never reached the intended recipient. The check was remotely deposited a significant number of months after it was issued. We promptly closed the account to protect your funds from any further fraudulent transactions. In the future, upon reviewing your account statements, please consider placing a stop payment on any checks written that have not cleared your account in a reasonable period. Proactive account management practices are important to safeguard your account.

However, we understand these situations occur. Ms. ***** and other branch employees were assisting you in protecting the funds in your account. Acting in good faith to help you minimize fraud risk, the Bank blocks transactions and works with our customers to handle each outstanding item. Our priority was set on avoiding impact to your monthly mortgage payment, so Ms. ***** issued a ******** check and sent an overnight payment to the mortgage company at our expense, as a courtesy. The mailing instructions were provided by you and were confirmed prior to being sent.Unfortunately, the check was received at the post office mailing address provided, but an employee of the mortgage company could not sign for the check at the ************ This resulted in the post office sending the check back to a holding facility.

As continued support, a branch employee proactively contacted ***** and facilitated the return of the check back to the Bank. Upon receipt of the check, Ms. ***** supported you further by contacting your mortgage company to determine the best payment method (wire transfer, website, phone payment, etc.) to ensure the payment was received as soon as possible. Upon receipt of the check from ****** as an additional courtesy, the Bank paid the loan late fee and issued another check to your mortgage company for the loan payment.Fulfilling our promise to provide a superior customer service experience, the branch employee provided you the check, within the drive-through window, and an envelope with an address you provided and confirmed. The Bank did not mail the second ******** check.

Upon learning the check you mailed was delivered to the incorrect PO Box, the branch employees again acted promptly on your behalf. They went to great lengths to get in contact with the *********** directly. The *********** assured us the check would simply be placed in the correct PO Box. It is customary that any mail not belonging to you be given back to be forwarded to the correct recipient or returned to sender. We understood your sense of urgency for the check to reach the mortgage company, but it was only seven days since the check was mailed when you requested another check.

The branch employee informed you the Banks policy is to wait 30 days before issuing a new ******** check.Considering the item was a ******** check, if we reissued a new ******** check, it is possible for both checks to be negotiated. Therefore, it was critical to give the post office adequate time to redirect the check to the correct PO Box or return it. Over the past two weeks, the Bank had continued communication with the post office, in hopes of locating the missing check. The Banks mail room was also actively looking for the check daily, in the event it was returned to us.

To provide you additional relief within this unfortunate sequence of events, after careful consideration, the Bank waived the remainder of our 30-day waiting period, and reissued another check to your mortgage company on Friday, February 14, 2025. My understanding is you already collected the check for further payment to your mortgage company.

We understand the frustration this situation has caused and are happy our bank associates could provide you constant support until final resolution. Should you have additional concerns regarding this matter, you may contact your branch or call one of our associates at our *********************** by dialing **************.

Sincerely,

******** ***********
SVP, Fair and Responsible Banking Officer
Customer Answer
Date: 02/28/2025

Complaint: 22900887

I am rejecting this response because: There story is so wrong to every point to cover there actions they were so disrespectful and did not do half of what they are saying false statements

Sincerely,

***** *****
Business Response
Date: 03/04/2025
Seacoast Bank will be happy to review all additional details provided by the customer to support the claim that our response included remedies and actions that were not accurate. As is, the rejection comments do not provide any information about what is inaccurate so we know what to review again. I personally interviewed multiple employees and reviewed all documentation and transaction history during the initial investigation, and haven't been provided any evidence that contradicts our response.
Seacoast Bank waived over a week of our 30 day waiting period policy (requires a 30 day waiting period before we can reissue a new cashiers check when the original is lost), and reissued a new check. Again, upon receipt of new information from the customer with details about what isn't accurate, we will conduct additional due diligence.
Business Response
Date: 03/04/2025
I noticed this complaint shows there was no settlement. The customer was provided a new cashiers check to replace the one she lost for $983.00. Can you update the complaint to reflect there has been a full refund to the customer?
Customer Answer
Date: 03/05/2025

Complaint: 22900887

I am rejecting this response because:

Sincerely,

***** *****
Customer Answer
Date: 03/05/2025
Yes please by all means put down I was very dissatisfied and it was not resolved
Thank you
***** *****
Customer Answer
Date: 03/05/2025
Yes please by all means put on there I was very dissatisfied with that bank not happy with there lies
Thank you
Initial Complaint
Date:01/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charged ****** service fee for excessive withdrawals was advised anything after 6 would assess a 3.00 fee open account at local branch information was not provided No notice or update after the 6 per quarter to notify that there would be a charge
Business Response
Date: 01/13/2025
Dear **************************** 3, 2025, Seacoast National Bank, N.A. (Seacoast Bank or us we our) received a complaint filed by you to the BBB regarding your Savings account (account). At that time, Seacoast Bank commenced due diligence to address your concerns. We appreciate the opportunity to serve your financial needs and apologize that you have not been completely satisfied with your Seacoast experience. We hope you find the resolutions satisfactory.
With respect to the $396 excessive withdrawal fee, our records indicate a customer service associate already refunded $105 of the fee on January 02. We have given this matter, including your specific concerns/issues, very careful consideration. As a courtesy, we have decided to provide a refund in the amount of $291.00, which is the remaining balance from the $396 excess withdrawal fee you incurred. Our records indicate the account was closed on January 10, 2025; therefore, you will receive this refund via a cashiers check in the mail.

Account Terms and ************************** recognizes the frustration that you may feel regarding your concerns about not being advised on the Savings account product excess withdrawal fee, as alleged within your BBB Complaint. Please understand that our goal is to ensure that every customer has a full understanding of our products. With respect to the savings account opened on August 13, 2024, our records reflect that during the account opening process, the Bank communicated the account terms, and as such, there would be a fee for each transaction exceeding six (6) during the quarterly account cycle. ******************** were not limited to verbal discussions, but also confirmed by the Truth in Savings disclosure (the disclosure) that was provided to you. The disclosure which states in pertinent part: A $3 fee will be charged for each item in excess of six withdrawals or debits (not including ATM withdrawals or withdrawals at our teller line) in a calendar quarter. The disclosure further provides details regarding transfer limitations as follows:

You may make up to six covered transfers or withdrawals by means of a preauthorized, automatic, online or telephone transfers to another account of yours or to a third party or by check, debit card, or similar order to a third party during any calendar month (or statement cycle of at least four weeks). A preauthorized transfer includes any arrangement with us to pay a third party from your account at (i) a predetermined time; (ii) on a fixed schedule or (iii) upon oral or written orders including orders received through the automated clearing house (ACH). If the transfer or withdrawal is initiated in person, by mail, or at an ATM then there is no limit on the number of payments that may be made directly to you, directly to us for amounts you owe us, or transfers to others you have with us. Withdrawals by phone are also unlimited if you are requesting a check be mailed to you. See Truth in Savings Disclosure attached. Additionally, the attached Signature Card document contains your signature, acknowledging the receipt of a copy and agreeing to the terms of the Truth in Savings Disclosure.

If you have any further questions,rest assured we will be here to help. Should you have additional concerns regarding this matter you may call one of our associates at our *********************** by dialing **************.

Best Regards,

******** ***********
SVP, Fair and Responsible Banking Officer
Initial Complaint
Date:12/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a bank account long ago. A classic senior checking. There was a bonus offer at the time - I would get $300 if I direct deposit $500. That requirement was met and bonus still isnt paid. Please get them to pay my bonus.
Business Response
Date: 12/26/2024
Ms. ****,
This letter is in response to your complaint received from the Better Business Bureau (the BBB) on December *******. Upon receipt of this information, Seacoast National Bank (the Bank,we, or us) has conducted a thorough investigation into your concerns regarding your Senior Classic Checking account, as the Bank uses all complaints to improve the customer experience. We appreciate you giving us the opportunity to serve you and we regret to hear your experience was anything less than great.
While our records show that you opened a deposit account via the Banks online banking platform associated with the marketing for promotion CON300, specifically the Senior Classic Checking account was only eligible for a maximum bonus offer of $250.00. The promotional offer and its requirements are outlined within marketing information available on the Banks website and within our branch locations. To achieve the maximum bonus, direct deposits totaling $500.00 must be received into the account within the ********************* days of account opening. Completing this portion of the offer grants the customer $200.00 payout. An additional $50.00 can be granted if the customer performs 15 or more debit card purchases. This too must be completed within the first 90 days of account opening. Bonus offerings are paid to the customer within the ********************* days of account opening and each bonus is paid out independently.
Regarding your account, research has indicated that you successfully completed the direct deposit requirement, thus making you eligible for the $200.00 payout. Unfortunately, our records show that you did not complete the debit card purchase requirements associated with the promotional offer. However, after much consideration, we have decided to honor that portion of the offer and provide you with the additional $50.00 promotion funds. These funds are scheduled to be deposited into your account on or before January 4, 2025.
If you have any further questions,rest assured we will be here to help. Should you have other concerns you may call one of our associates at our *********************** by dialing **************.
Initial Complaint
Date:09/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 18 ************************* via text message saying they were from seacoast Bank and I had some fraudulent activity on my account. It said that someone will contact me from the fraud department. When I answered the phone they told me that three people were in my account trying to take my money and I needed to act immediately. They told me that I needed to add my account to **** to stop the people from taking my money. They had me put in my name a ******* then a 10-digit code which was ************. I guess it turned out to be a phone number. I went into my account and it showed that $1,000 was pending to go through ****. I immediately contacted my bank which was closed because it was Sunday. The next morning I went to the bank at *********************************************************************. Although it said pending in my account the gentleman **** **** told me that the cash had already went through. I asked him if there's any way I could stop it because I didn't authorize this. He said because it was **** there was nothing he could do except to close out my account and give me a new savings and checking account. He told me they would do a investigation through the fraud department and refund my money. Then I received a letter on Thursday of that week that said The money was received at another financial institute home 8/18/24 and that there was no funds to return. Looks like there would have been a way to stop since It still said pending on my bank account. I spoke to someone on the 800 number for seacoast Bank and they told me there was nothing they could do. I'm not understanding with a bank being insured against fraudulent activities that my money should have been returned since it was still saying pending on my account when I went to the bank. Any help you provide would be appreciated.
Business Response
Date: 09/14/2024
Seacoast Bank (the Bank) appreciates your time bringing this to our attention and regret to hear that your experience with the Bank was less than excellent. The Bank values your business and as part of our on-going commitment to providing an excellent customer service experience, we require escalation of complaints to senior management for more granular due diligence and response. *************** sincerely empathizes with you and understands your hardship due to this unfortunate situation. The Zelle Network (Zelle) is a third-party money transfer application available through Seacoast Banks electronic banking platform which allows Seacoast Bank customers to conduct immediate money transfers to other individuals who are enrolled in Zelle. The Banks disclosures related to ***** must be reviewed and accepted before customers can utilize the service. Those disclosures,in addition to numerous fraud awareness campaigns and alerts within the ***** application, educate customers on their responsibility to safeguard their User IDs and Passwords. Specifically,section 6. Security/6.1 Security Requirements and Procedure, states You are responsible for safeguarding the User IDs, Passwords and secure access codes. Providing them to another person effectively constitutes a ***** of authority to access your Accounts. The Banks investigation revealed the transfer was authorized and conducted in accordance with the Banks security procedures;therefore, we maintain our position to decline the refund.
Seacoast Bank is committed to raising awareness and educating our customers on common fraud schemes. We encourage you to review all resources regarding fraud prevention tips available on the Banks website. Additionally, the online banking platform routinely provides alerts and reminders that Seacoast Bank will never ask you for your User ID and Password. If in doubt, we encourage all customers to confirm you are speaking with a Seacoast Bank representative by contacting your local banking center or the ***************************** by dialing ****************. We welcome you to contact us with any further questions regarding this matter.
Customer Answer
Date: 09/17/2024

Complaint: 22240143

I am rejecting this response because: I believe that the bank should consider the information that I gave them about the caller and the phone numbers that I tried to give to the bank should have been checked out. I sincerely need the money that I lost and an unable to catch back up with my savings. They could at least split the difference with me.

Sincerely,

***** *******
Business Response
Date: 09/28/2024
As stated within the previous response, Seacoast Bank sincerely empathizes with the customer and understands the hardship as a direct result of this unfortunate situation. The Bank is aware of the ever-changing environment in which financial institutions and their customers are exposed to the potential of becoming a victim of fraudulent activity. In an effort to remain vigilant in facing these and other situations that may cause financial harm to the Banks customers, ********************** educates its customers on ways to avoid becoming a victim as well as providing continuous reminders and alerts across a multitude of banking platforms and services. Seacoast Bank remains steadfast in its efforts to prioritize methods to combat fraudulent activity.
Specifically, to this situation, the customer encountered no less than three (3) alerts when conducting business on August 18, 2024. A banner alert was present on the Banks online banking platform reminding customers that fraudsters were actively contacting Seacoast Bank customers impersonating individuals from the Banks fraud department in an effort to obtain online banking credentials, which in turn would allow the fraudster to gain access to the online banking account. The banner alert informed the customer not to provide any credentials or passcodes to anyone and that Seacoast Bank will never ask this information of its customers.
Additionally, customers are prompted with the requirement to enter a Seacoast Bank verification code. Customers can choose to receive verification alerts by either text, email or a telephone call requiring entry of a uniquely created verification code when conducting financial transactions within the online or mobile banking platform. Furthermore, when utilizing Zelle, the Bank requires a Seacoast Bank verification code to transfer money via the service. Like the previous requirement, the code is uniquely ********** both verification alerts, the Bank explicitly reminds its customers not to share this information with anyone and that representatives from the Bank will never ask for this information.
Having again reviewed the circumstances surrounding the customers complaint and the transactions associated with it, Seacoast Bank maintains its original decision. If in doubt, the Bank encourages all customers to confirm that you are speaking with a Seacoast Bank representative by contacting your local banking center or the ***************************** by dialing ****************. We welcome you to contact us with any further questions regarding this matter.
Business Response
Date: 09/30/2024
As stated within the previous response, Seacoast Bank sincerely empathizes with the customer and understands the hardship as a direct result of this unfortunate situation. The Bank is aware of the ever-changing environment in which financial institutions and their customers are exposed to the potential of becoming a victim of fraudulent activity. In an effort to remain vigilant in facing these and other situations that may cause financial harm to the Banks customers, ********************** educates its customers on ways to avoid becoming a victim as well as providing continuous reminders and alerts across a multitude of banking platforms and services. Seacoast Bank remains steadfast in its efforts to prioritize methods to combat fraudulent activity.
Specifically, to this situation, the customer encountered no less than three (3) alerts when conducting business on August 18, 2024. A banner alert was present on the Banks online banking platform reminding customers that fraudsters were actively contacting Seacoast Bank customers impersonating individuals from the Banks fraud department in an effort to obtain online banking credentials, which in turn would allow the fraudster to gain access to the online banking account. The banner alert informed the customer not to provide any credentials or passcodes to anyone and that Seacoast Bank will never ask this information of its customers.
Additionally, customers are prompted with the requirement to enter a Seacoast Bank verification code. Customers can choose to receive verification alerts by either text, email or a telephone call requiring entry of a uniquely created verification code when conducting financial transactions within the online or mobile banking platform. Furthermore, when utilizing Zelle, the Bank requires a Seacoast Bank verification code to transfer money via the service. Like the previous requirement, the code is uniquely created. In both verification alerts, the Bank explicitly reminds its customers not to share this information with anyone and that representatives from the Bank will never ask for this information.
Having again reviewed the circumstances surrounding the customers complaint and the transactions associated with it, Seacoast Bank maintains its original decision. If in doubt, the Bank encourages all customers to confirm that you are speaking with a Seacoast Bank representative by contacting your local banking center or the ***************************** by dialing ****************
. We welcome you to contact us with any further questions regarding this matter.
Customer Answer
Date: 10/01/2024

Complaint: 22240143

I am rejecting this response because:
I think that seacoast Bank should be held responsible. Because I had no way of deleting the transaction and they wasn't open on Sunday.
Sincerely,

***** *******
Initial Complaint
Date:06/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My issue is the DAILY 5.00 overdraft fee that continues to hit account after its overdrawn. The ***** FEE is expensive enough. 5.00 EXTRA DAILY fee is very costly for customers that do not have the money to quickly put into bank. 5.00 fee should be against the law - its very negatively impactful for someone already struggling. I do not have any income at this time and had to borrow money to pay for gym draft I've been trying to cancel. I've been a long time bank customer with account in good standing. I live 3 hours from closest seacoast and can not get there to close account in person. Lost my long term employment 8 months ago and have been able to keep my account in good standing except for 1 recurring draft I can not get closed with gym. Ive put in 2 requests w gym to transfer home location to me and they aren't doing it. I'm stuck and my account is only getting worse due to the daily fee. The daily fee hurts your customers.It really makes customers feel like c*** when they are already struggling. This daily fee needs stopped. It only causes more financial impact for people already struggling and out of money, I am ok to pay the gym member and 1 over draft fee. But paying the daily fee is beyond what Ive already borrowed. I need to have the gym blocked or close this account. I have no transportation.
Business Response
Date: 07/05/2024
Seacoast Bank has resolved this complaint and provided the customer an explanation. The customer was contacted by telephone call on June 26, 2024. The Bank considers this matter resolved and the complaint closed.
Business Response
Date: 07/21/2024
Originally submitted on July 5, 2024

Seacoast Bank has resolved this complaint and provided the customer an explanation. The customer was contacted by telephone call on June 26, 2024. The Bank considers this matter resolved and the complaint closed.
Initial Complaint
Date:06/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are a long time business customer at **********************. It was brought to our attention that we were billed incorrectly for a check deposit service and hardware that has not been used and was returned a long time ago. Manager found the machine in their office ? We would like to get a refund for this unneeded service. Manager could not offer satisfactory resolution only offered to remove from future billing.
Business Response
Date: 07/05/2024
The customer was contacted by telephone on July 1, 2024. The customer was provided monetary relief in the amount of $240.00. Seacoast Bank considers this matter resolved and the complaint closed.
Customer Answer
Date: 07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:05/13/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ok , i went to the Seacoast Bank in ************ . In Febuary of 2024 . I Closed out my 2 Accounts . Closed out done . Got my money and left . A month later Seacoast paid out money to a life ins . ** with all Accounts closed out . Little to my knowledge untill a month later they send me a state ment saying i owed them money ! I tried to talk to somebody there to tell them i am totally disabled and that those acc's have been closed out ! They wanted me to pay some 40 plus dollors any way . Well before i could get my monthly SSD check . They know have turned this into complete payment recovery services for some $261.58 cents . Lord i cant see how i am being held responsable those Accounts were closed out ! The control number is ********* .. please help me cause the closest bank is a hours drive for me .plus i shouldnt be held responsable for 260 + plus dollors for a ***** dollor bill . To say the least they hit my account when it was open for fee's i was not told about ! I had a Seniors account thats suppose to be free . Which is not . Please help me i cant afford this ! Thats why i left them back in February 2024 . This letter says 4/26/24 ! Please there stealing again .
Business Response
Date: 05/22/2024
Seacoast Bank has responded to the customer in writing and has mailed our response via US Mail on Wednesday, May 22, 2024. The Bank has provided monetary relief in an effort to resolve the customer's complaint. ********************** considers this matter resolved and the complaint closed.

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Seacoast Banking Corporation of Florida is NOT a BBB Accredited Business.