![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSeacoast Banking Corporation of Florida
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Seacoast Bank was given the responsibility to Electronically transfer money from my attorneys office, to my brokerage account after selling my home. After the closing my wife and I were told that the transfer would take place that afternoon. The transfer never occurred, even though Seacoast had all of the information that was needed - they screwed it up. Since the money did not arrive in time, my wife and I had to obtain a check and wait a week for it to clear. Needless to say, due to this delay we had to pay hundreds of dollars in late fees and interest due to Seacoasts negligence. We would like to be refunded the amounts that we had to incur due to the Banks inability to complete an Electronic transfer.Business response
07/01/2022
July 1, 2022
Better Business Bureau
4411 **********, Ste 4
***************, ** 33407
RE: *************************
BBB ID# ********
To Whom It May ********************* response to the complaint submitted with the Better Business Bureau (BBB), the circumstances surrounding the electronic transfer has been discussed with ****************.
We consider this matter resolved.
Thank you.Customer response
07/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a loan with Seacoast which was defaulted on when I lost my job in 2015. I worked with Seacoast bank to finally come to an agreement on settlement of the loan. After paying in full the amount we agreed on in ******************************************************************************************************************* settled amount. It has never hit my credit score and updated as such. I have made numerous attempts to talk to both Seacoast and the lawyer they use. Both assured me it would get taken care of and now over 3 years later it still shows on my credit and the dollar amount goes up every single month so it looks like I have increased debt to income due to a loan that was paid off years ago.Business response
06/01/2022
June 1, 2022
Better Business Bureau
4411 **********, Ste 4
***************, ** 33407
RE: ***********************
BBB ID# ********To Whom It May ***************** response to the complaint submitted with the Better Business Bureau (BBB), Seacoast Bank has reviewed the circumstances pertaining to the customers concern. Based upon our investigation, it was determined there was an internal system issue with the Credit Reporting flag causing the account to be reported monthly. The issue has been corrected and the account flagged for non reporting to a Credit Bureau. An update has also been provided to the Credit Reporting Agencies.
We consider this matter resolved.
Thank you.Initial Complaint
04/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
During the past two months, Seacoast bankers have refused to provide information about the two Central Florida bank accounts that I have maintained for many years, long before Seacoast acquired the company.The bankers have refused to send paper bank statements, update my PIN, or activate my debit card. The online purchases that I requested with my Seacoast debit card have been denied repeatedly, even though my accounts had total balances of more than $50,000.Local Seacoast bankers told us we "have" to discuss the problems with their customer service ************************************** customer service representatives insist that the local Seacoast bankers must make all decisions about my accounts.As a Christian *********** I provide food, supplies and medicines for our Mission Patients who have illnesses that have been diagnosed as "terminal". I also provide all the feed, supplies, and medicines that are needed for our Therapy Animals. Not one ***** of that money has been donated by other people. I have never accepted any money, salaries, or gifts as payment for the Ministry Services that we provide.The necessary and life-saving food, supplies, and medicines that I purchase have been repeatedly delayed or completely refused because my debit card has been denied.As a result of a serious neck injury, driving or riding in a vehicle is extremely painful for me. To provide loving care for our Patients and Therapy Animals, we must depend upon online purchases and deliveries.We have documented every stage of this unfortunate situation and we have made multiple efforts to resolve this conflict. Now, we will close my Seacoast bank accounts. In an effort to protect our clients and patients, we will file the necessary reports with local, state, and federal agents.Thank you for assisting so many people!***************************, BA, MBA,Founder and President,Borders Business International Networks,Lifesongs Music Ministries,and ***************** Cowgirl Missions for HeroesBusiness response
04/22/2022
April 22, 2022
Better Business Bureau
4411 **********, Ste 4
***************, ** 33407
RE: ***************************
BBB ID# ********
To Whom It May ***************** response to the complaint submitted with the Better Business Bureau (BBB), Seacoast Bank has reviewed the circumstances pertaining to the customers concern. Based upon our investigation, it was determined there was a return mail and debit card flag on the account which required customer authentication. The return mail and debit card alert notifications have been removed from the account and her concern regarding statements have been resolved.
We have communicated this to the customer in a phone conversation and consider this matter resolved.
Thank you.Customer response
10/17/2022
Complaint: 17007094
I am rejecting this response because:The Seacoast bankers have not responded to our concerns.
Sincerely,
***************************Business response
10/28/2022
A letter was mailed on 10/28/22 to *************************** addressing the issues outlined in the complaint. Seacoast Bank has closed the complaint with explanation and considers this matter resolved.Customer response
10/29/2022
Complaint: 17007094
I am rejecting this response because:During the past five years, the bankers have not solved the problems with my accounts.
I have not received any letters from Seacoast bankers.
I was one of the original shareholders of this bank. The bank has been sold a number of times and the account managers apparently do not have the case files.
We will continue to be polite, patient, and persistent during our efforts to resolve these conflicts.
THANK YOU for your
KIND ASSISTANCE!
~~~~~
***************************, BA, MBA,
Borders Business
International Networks
Business response
11/01/2022
November 1, 2022
Better Business Bureau
4411 **********, Ste 4
***************, ** 33407
RE: ***************************BBB ID# ********
To Whom It May Concern:
Seacoast Bank mailed a response to the customer on October 27, 2022 regarding the customers recent concern related to a complaint filed with the Better Business Bureau. We have communicated that the customer needs to contact her local branch to speak with the branch manager and provided the managers phone number. Multiple attempts have been made to contact the customer by phone, however the customer has not responded to messages left to voicemail. We can offer no further assistance until the customer contacts the bank.
Thank you.Initial Complaint
12/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a business account with seacoast national and the account is set to receive paper monthly statements. I haven't received any for the past year, I've contacted them numerous times to no avail and was told they can resend them for $10.00 per month. Why should I have to pay $120.00 for the years statements that should of been sent monthly for free? Also I handle my mother's personal checking account and having the same problem. Not concerned about her statements but I need the business statements.Business response
01/19/2022
Business Response /* (1000, 6, 2021/12/23) */ From: ****** ****** <*************@seacoastbank.com> Date: Wed, Dec 22, 2021 at 2:43 PM Subject: BBB Case XXXXXXXX To: Better Business Bureau <********@bbbsefl.org>, *****************@bbb-email.org <*****************@bbb-email.org> Cc: Guy Miller <*******@bbbsefl.org> RE: ******** **** BBB Case # XXXXXXXX To Whom It May Concern: In response to the complaint submitted with the Better Business Bureau (BBB), Seacoast Bank has reviewed the circumstances pertaining to the customer's concern. Based on our investigation, it was determined that the customer inadvertently switched his statement method from paper to electronic delivery. The Bank will provide statement copies from the past year, at no cost to the customer. We have communicated this to the customer in a phone conversation and consider this matter resolved. Thank you, Consumer Response /* (3000, 8, 2022/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) My account has always been set to receive paper statements. I was provided with the past 11 months of statements at a local branch and told future statements would be mailed to me which has yet to be seen. Should know if the issue has been resolved in about a week.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
16 total complaints in the last 3 years.
6 complaints closed in the last 12 months.