ComplaintsforSeacoast Banking Corporation of Florida

• Initial Complaint

  06/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Seacoast Bank was given the responsibility to Electronically transfer money from my attorneys office, to my brokerage account after selling my home. After the closing my wife and I were told that the transfer would take place that afternoon. The transfer never occurred, even though Seacoast had all of the information that was needed - they screwed it up. Since the money did not arrive in time, my wife and I had to obtain a check and wait a week for it to clear. Needless to say, due to this delay we had to pay hundreds of dollars in late fees and interest due to Seacoasts negligence. We would like to be refunded the amounts that we had to incur due to the Banks inability to complete an Electronic transfer.

  Business response

  07/01/2022

   

   

  July 1, 2022
  
  Better Business Bureau
  4411 **********, Ste 4
  ***************, **  33407
  
  RE:  *************************
  BBB ID# ********

  
  To Whom It May ********************* response to the complaint submitted with the Better Business Bureau (BBB), the circumstances surrounding the electronic transfer has been discussed with ****************.
  We consider this matter resolved.   
  Thank you.
  

  Customer response

  07/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a loan with Seacoast which was defaulted on when I lost my job in 2015. I worked with Seacoast bank to finally come to an agreement on settlement of the loan. After paying in full the amount we agreed on in ******************************************************************************************************************* settled amount. It has never hit my credit score and updated as such. I have made numerous attempts to talk to both Seacoast and the lawyer they use. Both assured me it would get taken care of and now over 3 years later it still shows on my credit and the dollar amount goes up every single month so it looks like I have increased debt to income due to a loan that was paid off years ago.

  Business response

  06/01/2022

  June 1, 2022
  
  Better Business Bureau
  4411 **********, Ste 4
  ***************, **  33407
  
  RE:  ***********************
  BBB ID# ********

  To Whom It May ***************** response to the complaint submitted with the Better Business Bureau (BBB), Seacoast Bank has reviewed the circumstances pertaining to the customers concern.  Based upon our investigation, it was determined there was an internal system issue with the Credit Reporting flag causing the account to be reported monthly. The issue has been corrected and the account flagged for non reporting to a Credit Bureau.  An update has also been provided to the Credit Reporting Agencies. 

  We consider this matter resolved.   

  
  Thank you.

• Initial Complaint

  04/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  During the past two months, Seacoast bankers have refused to provide information about the two Central Florida bank accounts that I have maintained for many years, long before Seacoast acquired the company.The bankers have refused to send paper bank statements, update my PIN, or activate my debit card. The online purchases that I requested with my Seacoast debit card have been denied repeatedly, even though my accounts had total balances of more than $50,000.Local Seacoast bankers told us we "have" to discuss the problems with their customer service ************************************** customer service representatives insist that the local Seacoast bankers must make all decisions about my accounts.As a Christian *********** I provide food, supplies and medicines for our Mission Patients who have illnesses that have been diagnosed as "terminal". I also provide all the feed, supplies, and medicines that are needed for our Therapy Animals. Not one ***** of that money has been donated by other people. I have never accepted any money, salaries, or gifts as payment for the Ministry Services that we provide.The necessary and life-saving food, supplies, and medicines that I purchase have been repeatedly delayed or completely refused because my debit card has been denied.As a result of a serious neck injury, driving or riding in a vehicle is extremely painful for me. To provide loving care for our Patients and Therapy Animals, we must depend upon online purchases and deliveries.We have documented every stage of this unfortunate situation and we have made multiple efforts to resolve this conflict. Now, we will close my Seacoast bank accounts. In an effort to protect our clients and patients, we will file the necessary reports with local, state, and federal agents.Thank you for assisting so many people!***************************, BA, MBA,Founder and President,Borders Business International Networks,Lifesongs Music Ministries,and ***************** Cowgirl Missions for Heroes

  Business response

  04/22/2022

  April 22, 2022
  
  Better Business Bureau
  4411 **********, Ste 4
  ***************, **  33407
  
  RE:  ***************************
  BBB ID# ********

  
  To Whom It May ***************** response to the complaint submitted with the Better Business Bureau (BBB), Seacoast Bank has reviewed the circumstances pertaining to the customers concern. Based upon our investigation, it was determined there was a return mail and debit card flag on the account which required customer authentication. The return mail and debit card alert notifications have been removed from the account and her concern regarding statements have been resolved.

  
  We have communicated this to the customer in a phone conversation and consider this matter resolved.

  
  Thank you.

  
  

  Customer response

  10/17/2022

   
  Complaint: 17007094
  
  I am rejecting this response because:

  The Seacoast bankers have not responded to our concerns.
  
  Sincerely,
  
  ***************************

  Business response

  10/28/2022

  A letter was mailed on 10/28/22 to *************************** addressing the issues outlined in the complaint. Seacoast Bank has closed the complaint with explanation and considers this matter resolved. 

  Customer response

  10/29/2022

   
  Complaint: 17007094
  
  I am rejecting this response because:

  During the past five years, the bankers have not solved the problems with my accounts.

  I have not received any letters from Seacoast bankers.

  I was one of the original shareholders of this bank. The bank has been sold a number of times and the account managers apparently do not have the case files.

  We will continue to be polite, patient, and persistent during our efforts to resolve these conflicts.

  THANK YOU for your

  KIND ASSISTANCE!

  ~~~~~

  ***************************, BA, MBA,

  Borders Business

  International Networks 

  Business response

  11/01/2022

  November 1, 2022
  
  Better Business Bureau
  4411 **********, Ste 4
  ***************, **  33407
  
  RE:  ***************************

  BBB ID# ********

  To Whom It May Concern:

  Seacoast Bank mailed a response to the customer on October 27, 2022 regarding the customers recent concern related to a complaint filed with the Better Business Bureau.  We have communicated that the customer needs to contact her local branch to speak with the branch manager and provided the managers phone number.  Multiple attempts have been made to contact the customer by phone, however the customer has not responded to messages left to voicemail.  We can offer no further assistance until the customer contacts the bank.

  
  Thank you.

• Initial Complaint

  12/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a business account with seacoast national and the account is set to receive paper monthly statements. I haven't received any for the past year, I've contacted them numerous times to no avail and was told they can resend them for $10.00 per month. Why should I have to pay $120.00 for the years statements that should of been sent monthly for free? Also I handle my mother's personal checking account and having the same problem. Not concerned about her statements but I need the business statements.

  Business response

  01/19/2022

  Business Response /* (1000, 6, 2021/12/23) */ From: ****** ****** <*************@seacoastbank.com> Date: Wed, Dec 22, 2021 at 2:43 PM Subject: BBB Case XXXXXXXX To: Better Business Bureau <********@bbbsefl.org>, *****************@bbb-email.org <*****************@bbb-email.org> Cc: Guy Miller <*******@bbbsefl.org> RE: ******** **** BBB Case # XXXXXXXX To Whom It May Concern: In response to the complaint submitted with the Better Business Bureau (BBB), Seacoast Bank has reviewed the circumstances pertaining to the customer's concern. Based on our investigation, it was determined that the customer inadvertently switched his statement method from paper to electronic delivery. The Bank will provide statement copies from the past year, at no cost to the customer. We have communicated this to the customer in a phone conversation and consider this matter resolved. Thank you, Consumer Response /* (3000, 8, 2022/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) My account has always been set to receive paper statements. I was provided with the past 11 months of statements at a local branch and told future statements would be mailed to me which has yet to be seen. Should know if the issue has been resolved in about a week.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩