Complaints
Customer Complaints Summary
- 77 total complaints in the last 3 years.
- 38 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They lied about the time it would take when setting up the appointment. The person on the phone was extremely rude, asked a lot of completely unrelated question, kept trying to sell me a service I was already requesting, refused to tell me how long the call would take, wouldn't finish his stupid questionnaire, demanded I reschedule the call, and hung up on me.
Business Response
Date: 12/27/2023
After reviewing the phone for this client it seems that they did indeed ask how long the call would take. Our specialist did respond that they would need some information in order to know how long it would be. Not all calls are the same as everyone's situation is different. When our specialist was not able to gather the information needed they did suggest rescheduling for when the client had more time but were not able to do so.Customer Answer
Date: 12/27/2023
Complaint: 20854409
I am rejecting this response because:
Sincerely,
*****************Customer Answer
Date: 12/27/2023
It's a dishonest answer there is no reason they couldn't give me a general time frameBusiness Response
Date: 01/03/2024
We are sorry you feel this way however again each situation is so different that timing is not an easy estimation. Some people can take 20 mins and others can take hours depending on your situation and what the solution may be.Customer Answer
Date: 01/03/2024
Complaint: 20854409
I am rejecting this response because: your explanation that "some people could take 20 minutes and others can take hours" is something you should tell your employees when asked how long it would take. That also does not address the fact that I was hung up on. Nor does it address the fact that we could have tried to see how long it would take but your employee refused. Nor does it address the bad behavior from your other employees including a woman just to pass me off.
Sincerely,
*****************Business Response
Date: 01/03/2024
To ensure a swift resolution and address any remaining concerns you may have, I have taken the necessary steps to facilitate a direct conversation between you and one of our experienced supervisors. This call has been scheduled for tomorrow at 2:00 PM EST. Our supervisor is well-equipped to address the issues raised and will strive to provide a satisfactory resolution.Customer Answer
Date: 01/04/2024
Complaint: 20854409
I am rejecting this response because: I've already been failed by more than one of your "experienced supervisors". Also, you don't get to decide when I'm available for a call.
Sincerely,
*****************Initial Complaint
Date:11/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Out of nowhere, I started getting tons of calls for debt relief, asking for a *** or ***** (not me). One of the callers said it was from TurboDebt, so I called them up to be removed from their list. Here's the problem: They say someone filled out a form and used my phone number. Well, then VERIFY THE NUMBER before you blast it out to a 100 companies and start harassing someone. All you have to do is add a text verification, or phone call verification to make sure the phone number is valid to prevent ALL of these BBB complaints. What I'm hearing from their previous BBB complaint responses is anyone can basically add a fake phone number and target a person for harassment. It's 2023 people, learn how to use technology properly!Customer Answer
Date: 11/10/2023
When I called TurboDebt, I was told that I was removed from their system, yet I still continue to receive phone calls, hours later (We'll see how the coming days go). Considering I did not sign up for these calls, they are 100% SPAM.Business Response
Date: 12/22/2023
Good Morning!
We have done a further investigation into your compliant and it looks like you are on our DNC list. Please reach out to ******************************** and provided any other pone numbers that might be on the file to make sure we DNC all of them. Thanks
Customer Answer
Date: 12/22/2023
Complaint: 20854110
I am rejecting this response because the company did not address my one simple suggestion to fix this problem for others:Add a text verification, or phone call verification, to make sure the phone number is valid BEFORE calling anyone with offers. It's a simple fix! Just like e-mail newsletters require a double opt-in to verify the email address, this company NEEDS to do the same for phone numbers.
Sincerely,
*************************Business Response
Date: 01/03/2024
Please be assured that the calls made to your number were part of our verification process aimed at ensuring accurate contact information within our records. However, upon your mention of being the wrong person, we promptly ceased further contact to respect your privacy and avoid any unnecessary disruption.Customer Answer
Date: 01/03/2024
Complaint: 20854110
I am rejecting this response because the company did not address my one simple suggestion to fix this problem for others, and I WILL CONTINUE TO REJECT IT UNTIL THEY DO. They also LIED in their response. They did not stop contacting me from 30 different phone numbers for at least a week. This business MUST learn to verify a phone number BEFORE sharing the information and calling every minute from multiple different phone numbers. If they verified the phone number, I would not have been interrupted and spammed with phone calls multiple times a day for a week.I will repeat the following.
Add a text verification, or phone call verification, to make sure the phone number is valid BEFORE calling anyone with offers. It's a simple fix! Just like e-mail newsletters require a double opt-in to verify the email address, this company NEEDS to do the same for phone numbers.
Sincerely,
*************************Initial Complaint
Date:11/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past month I have been getting calls 4-6 times per day from this company Turbo Debt claiming they are responding to my application. I NEVER filled out any application and just want the calls to stop. If I block one number two replace it. I can tell you if I ever needed a debt consolidator I would NOT use this company.Business Response
Date: 12/22/2023
Thank you for reaching out and expressing your concerns about the repeated calls you've been receiving, referencing an application supposedly filled out with our company. We understand the frustration this may cause.
I want to assure you that our communication process relies on information provided through online form submissions. However, it's possible for inaccuracies to occur when individuals fill out forms with incorrect details, such as phone numbers. Unfortunately, this can result in calls being made to individuals who haven't intended to engage with our services.
Upon investigating your file, it appears that there might have been an online chat initiated using your information. Please understand that we take data privacy seriously and aim to maintain the accuracy of the information we use for contacting individuals. If there has been any confusion we sincerely apologize for any inconvenience caused.
In response to your concern, we have taken immediate action. Your information has been promptly placed on our internal Do Not Call (DNC) list to prevent any further communication from our end. We respect your preference not to be contacted by our company and assure you that your request will be honored.
If you have any further questions or concerns, please feel free to contact our customer service team directly at . We are committed to resolving this matter and ensuring your satisfaction.
Thank you for bringing this matter to our attention. We appreciate your understanding and patience as we work to address your concerns.Initial Complaint
Date:10/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Telephone Harassment. This company calls incessantly from multiple spoofed numbers. They realize people are blocking their annoying repetitive calls so they use the shady practice of falsifying the information that shows up on your caller ID to try to trick people into answering. I don't even know how they got my number. My number is registered with the National Do Not Call List.Business Response
Date: 12/22/2023
Thank you for bringing this matter to our attention. After conducting a thorough review of our records, it appears that your contact information might have been provided through an online form submission. As per our records, it seems that there was a form completed online, which authorized us to contact you.
It's important to note that while your number is registered with the National Do Not Call (DNC) List, there are instances where individuals, by voluntarily submitting their details via online forms, inadvertently authorize companies to initiate contact.
However, your satisfaction and comfort are our priorities. As a result, we understand and respect your wish not to receive further communications from our end. To ensure that your preferences are honored, we will immediately place your number on our internal Do Not Call list. This step will prevent any future communications from our company.
We sincerely apologize for any inconvenience this may have caused. Rest assured, we have taken the necessary measures to ensure your number is no longer contacted by our organization.
If there's anything further we can do to assist you or if you have any additional concerns, please do not hesitate to reach out to us directly.Initial Complaint
Date:10/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Beginnig Thursday, October 26, 2023 and every subsequent business day since, I am called multiple times a day from different phone numbers by this business. They leave a prerecorded message regarding calling them about my appilcation. I have never filed an aplication or have had any business dealings with this company. They are harassing me.Business Response
Date: 12/22/2023
Dear *****,
After further investigation we believe this is meant for another company has we do not have any of your information in out database. We do not have your phone number nor your email on file. If you still believe that you have the right company please reach out to us at ******************************** and provide any alternative phone numbers or emails that might be on file. Thanks
Initial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I am an unemployed 17-year-old teenager who never had a job. A few months ago, the financial consultant TurboDebt company began calling my number, which I always declined. Then, a voicemail is sent regarding my application, which I have never done. This persisted since then, each call has a different number. The location would sometimes read as "*******" or "**********" if I remember correctly. Also, it's always the same woman named ******** or at least other spelling alternatives. Is there an explanation for this? I do not want to be contacted any further.Business Response
Date: 09/05/2023
Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 08/23/2022 at 4:39 pm, a form was indeed filled out by ******* through one of our channels of communication.
We do understand that sometimes these events are mistakes and therefore placed ******* on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.Initial Complaint
Date:08/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** from Turbo Debt calls multiple times per day on different numbers leaving voicemails even after I have blocked the numbers. Ive never had any affiliation with this company and am tired of being harassed.Business Response
Date: 09/05/2023
Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 12/01/2022 at 12:30 pm, a form was indeed filled out by ******* through one of our channels of communication.
We do understand that sometimes these events are mistakes and therefore placed ******* on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.Customer Answer
Date: 09/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:08/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continually calls me even after repeated attempts asking them to stop. They also, spoof local numbers when contacting me. I've blocked over 10 different local and out-of-state numbers with no success. My number is on the national DNC registry. Further, I have never contacted this company in any fashion about the product(s) or service(s). I am pretty sure my information was just sold to them but they are legally bound to stop calling/harassing me when asked to and also per the national DNC. I am within my right to *** and/or file legal motions but would like them to just leave me alone and thus, this complaint.Customer Answer
Date: 08/23/2023
Complaint ID: ******** was logged incorrectly to what I selected in the information gathering process... answer I gave to the Desired Settlement drop-down box was No Further Contact. Please correct this and notify me.Customer Answer
Date: 08/23/2023
Sorry about my misunderstanding. Please see the attached item - I want the Nature of Complaint changed from "Repair Issues" to whatever is more congruent to my claim.Business Response
Date: 09/05/2023
Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 11/23/2022 at 12:46 pm, a form was indeed filled out by ***** through one of our channels of communication.
We do understand that sometimes these events are mistakes and therefore placed ***** on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.Customer Answer
Date: 09/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Keeps calling from multiple numbers about an application Ive never filed. Ive never even heard of this company. Its borderline harassmentBusiness Response
Date: 08/22/2023
Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 03/23/2022 03:38 PM, a form was indeed filled out by ***** through one of our channels of communication.
We do understand that sometimes these events are mistakes and therefore placed **********;on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.Initial Complaint
Date:08/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me 3-5 times a day claiming I filled out an application with them. I've never filled out an application nor have I ever owned a business.Business Response
Date: 08/22/2023
Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 02/08/2023 04:41 PM, a form was indeed filled out by **** through one of our channels of communication.
We do understand that sometimes these events are mistakes and therefore placed **********;on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.Customer Answer
Date: 08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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