Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Arrigo Chrysler Dodge Jeep Ram At Sawgrass has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileArrigo Chrysler Dodge Jeep Ram At Sawgrass

            New Car Dealers
            BBB accredited business

            Contact Information

            5901 Madison Ave

            Tamarac, FL 33321-6412

            Visit Website
            (754) 241-3257

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.15/5

            Average of 27 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/20/2021

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Arrigo Chrysler Dodge Jeep Ram At Sawgrass is a car & jeep dealership

            Business Details

            Location of This Business
            5901 Madison Ave, Tamarac, FL 33321-6412
            BBB File Opened:
            10/26/2020
            Years in Business:
            3
            Business Started:
            10/2/2020
            Business Incorporated:
            7/24/2020
            Accredited Since:
            1/20/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Sawgrass J Automotive Management, LLC
            Business Management
            • Mr. Adriano Pucci, General Manager
            • Mr. Larry Morgan, President
            • Mr. Brett Morgan, CEO
            Contact Information

            Principal

            • Mr. Adriano Pucci, General Manager

            Customer Contact

            • Mr. Adriano Pucci, General Manager
            • Mr. Larry Morgan, President
            • Mr. Brett Morgan, CEO
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I bought a brand new 2023 Dodge Challenger. First of all the finance guy would not take no for an answer for an extended warranty. He lied to me and told me that I had to have it to get the loan. I believe I was taking advantage of because I'm disabled and I had jet lag .I'm from ************. So he added an additional $3,000 on to the car because he would not accept no for an answer. Second problem I had was that I picked up the car and I drove to ************* when I arrived there I looked at the front of the car like you know how it is ,when you buy a brand new car..You admire what you bought. The paint came off the nose of the car. I could say though they were good they paid the $1,200 to have the nose of the car repainted. But I got an ultimatum from the sales ****. He told me that if I didn't send the review.,I received from the company,to him ,by email .I wouldn't get the check to fix the car., Nose repaint .So he filled the review ,and sent it out. When I took the car up to the body shop The body shop showed me that they were circular scratches in the hood. I contact the dealer.,and then they says well get an estimate on the car so I did, It was $750. So then they refused to pay the $750 to have the car fixed. . So now I have a new car with damage on the hood ,and I had to get the nose repainted I'm starting to wonder if this car wasn't damaged in a hurricane . Then there was a contamination in the paint on the roof so I contacted the manufacturer about it and they told me to take it down to the Dodge dealership nearby , They were good about that and they repaired that. So when I was in process of buying the car.They told me that they had a coating on the car. So I was made to believe that it was a ceramic coating on the car .So I said fine ,but come to find out that it isn't a ceramic coating, it's just a wax on the car for $2,999 Plus I cannot get the additional applications here in ************ .They refuse to give me my money back.,That stealing!
            Read More
            Read 30 More Complaints

            Customer Reviews

            27 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gilles B

            07/04/2024

            How is a 1 star dealership raided a+ on BBB with all the complaints. I just recently had a major back surgery. Tried calling this dealership for weeks to come up with an honest price on their falsely advertised prices on vehicles with no calls back. I've been studying the auto industry for months and have been reluctant on buying the vehicles I want due to them being the highest stolen vehicles in the world right now. I have been buying vehicles my whole life with ****. In the last 5 years dealerships have gone back to used car salesman tactics. They treat every client like they're complete idiots and try to use every cheesy tactics in the book. They use nice gentlemen to show you the vehicles and then you get greeted by these managers who try everything in the book to up the price, in my case $14,000 higher than advertised price. When you're not happy with their cheesy tactics they start telling you how spend your money and why you should use their financing to help your credit score and why you need gap insurance for their highly stolen vehicles they just claim to know nothing about. After months of shopping for Dodge vehicles I left disgusted by the way I was treated lied to talked to like I'm an idiot. How do you tell a client that a car advertised at $40,000 you would be smart to pay $75,000 buying it their way. I had limited time standing with my back surgery and these people put me in so much pain I couldn't walk for two days. They wouldn't let me leave unless I sign a paper I completely disagreed with for them. If you disagree they start the angry tactics. Sadly I was looking for three vehicles but never will I step in this place that treats you like you're a complete moron. First thing I told them I will not stand for their lies I want an out the door price as I don't have time to waste. In massive pain and barely could stand They still wouldn't let me leave. This place is disgusting the way they do business. Enjoy You're overcrowded lot of unsold cars.

            Arrigo Chrysler Dodge Jeep Ram At Sawgrass Response

            07/05/2024

            ********************,

             

            In the world of car purchases, navigating incentives and rebates can sometimes be a challenging experience. As a customer, one often enters the dealership with specific financial expectations, only to discover that not all conditions align perfectly. I understand this news may come as a disappointment, especially when we were working towards achieving a specific out-the-door price. Please know that this situation is not a reflection of anything you or my dealership have done wrong; it simply comes down to the specific criteria set by the manufacturer for these incentives and rebates. At Arrigo Sawgrass,  we sell hundreds of new cars monthly, ensuring a wide selection for our customers. I understand the importance of clear expectations in such transactions, and I apologize again that not all rebates and incentives were available to you at your time of wanting to purchase. We pride ourselves on exceptional service, prioritizing customer care throughout every transaction and again I apologize that we couldnt come to an out the door agreement with you at this time

             

             

            Read 26 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.