Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finance person named ****** lied about my warranty and gap insurance and charged me for it and I dont have it . I purchased car last night 12/27/24 and return this morning on 12/28/24 I left keys with manager named ***** I want my down payment and warranty money back I do not want to do business with dishonest people .

  

  Business Response

  Date: 01/25/2025

  Customer was refunded money and contract voided due to customer disatisfation. Thank you 

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I finance a vehicle 4 month ago from arrigo with warranty include the engine light came on and vehicle was return to arrigo to get fix its been 2 month and i have not even been offer a loaner veh or know when i will get the vehicle when i attempt to speak with manager they are very unprofessional and not help i have take public transportation with my kids and use other means of transportation. This is worst dealership i every dealt with

  

  Business Response

  Date: 12/17/2024

  To whom it may concern, I would like to provide a detailed timeline of events related to his transmission concern.
  
  - **November 11:** Mr. ***** dropped off his vehicle at our dealership for a transmission issue.
  - **November 14:** We diagnosed the vehicle and identified the transmission concern.
  - **November 19:** We contacted Dealer General, ********** third-party warranty provider, to submit our estimate.
  - **November 22:** Dealer General sent their inspector to evaluate the vehicle.
  - **November 25:** The inspector reported his findings to Dealer General.
  - **November 26:** Dealer General requested an estimate for the necessary repairs.
  - We provided a quote for a new transmission. Subsequently, they requested pricing for a used transmission.
  - Due to the holiday season, we reached out to multiple suppliers, which resulted in some delays.
  - **December 2:** Dealer General approved the used transmission.
  - **December 5:** We received the transmission and immediately began the installation process.
  
  As of now, the vehicle is currently in our shop, and we anticipate that it will be completed by this Friday.
  
  We appreciate your understanding and Mr. ****** patience as we worked through this process. If you have any further questions or require additional information, please feel free to reach out.

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22676641
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  This is bunch of lies never communicated anything with and they could not even offer a loanrr veh the managers are very unprofrssional and my veh still not fix but they have the part

   

   

  

  Business Response

  Date: 12/20/2024

  Customer picked up his vehicle today.

  Everything mentioned in our previously statement had been thoroughly documented in our systems. We recommend the customer take up these issues with his insurance company.

  Thank you 

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new car bask I thought and it was used. They never disclosed it was used. The car had 2200 miles on it. I didnt test drive the car because I owned 2 Jeeps prior. When I filled out the paperwork, the staff just said to sign, so I never saw the actual mileage until I drove it home. The car has remote issues as well as electrical issues with lights already needing service. Had I known the car was used I would not have done this. The dealership has no history on this car as well. I expect a new car or a full extended warranty.

  

  Business Response

  Date: 12/17/2024

  We have spoken with customer several times via phone and emails. We seeked other altrernatives and options. The best conclusion was to fix the items he had concerns with on the vehicle he purchased, as a return was not possible. The car was just dropped off today, 12-17-24. Our 2 best technicians are inspecting and taking care of. 

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22605994
  
  I am rejecting this response because: the car was not new as presented. I expect the dealership to find a way to put me in a new car. This is unacceptable. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/20/2024

  We did our best. Vehicle purchase is a "new" car registered to Mr. ********* Options were offered that were even costing the dealer thousands in loss, trying to help turn an unsatisfied customer into a happy. Unfortunately, a mutual agreement was not made. We wish Mr. ******** our best. 

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22605994
  
  I am rejecting this response because: this was not a new car. The dealership needs to figure out a way to make this right. They need to govern themselves accordingly.

  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4 2024 I was involved in a not at fault car accident. I had my vehicle towed to Arrigo Dodge Chrysler at Sawgrass in ***************. Initially I was told the repairs would take approximately 2 to 3 weeks after those 2 to 3 weeks went by I had called to get a update on my vehicle which day refused to give me because they did not have an answer at the time so I said I would call back in about a week After the week went by. I called and I was told that my car is waiting on a new door altogether, the car had approximately over $10,000 in damages. The car door took well over a month to arrive once the car door arrived. That was the last update I received so a little over two months had passed. I went in to the dealership to see and get an update on my car when they took me to my vehicle the car looked exactly the way it did after my accident. The only difference is a white door and two rims have been replaced. I have been very upset and told them that this is taking way too long. Im making $912 payments a month plus $350 car insurance payments. I needed my vehicle back now countless lies and dates were given just to keep me quiet. It has been four months now I have talked to attorneys. I have talked to my insurance company. I have talked to Chrysler. I have talked to the service director of the dealership and nothing is being done, except being told theyre waiting on parts. My vehicle was sent to ****** to have the body repaired in the car painted the person to charge of that. His name was *******. This man was very respectful, very intelligent and he told me what Arrigo Dodge is doing is unacceptable and unheard of he fixed the entire body and painted the whole car in a week this day I still dont have my vehicle and I lost my job because of this I may even lose my vehicle because I cant pay anymore. My bills are behind. They refused to give me a loaner or a rental. Im seeking reimbursement of all my finances over the past four months.

  

  Business Response

  Date: 12/17/2024

  see attachment

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024, Arrigo Sawgrass sold me a 2023 ****** RAV 4 with a junkyard engine. Although they advertised the vehicle as a 2023 RAV 4 with about ****** miles, I came to learn that the car had engine parts from a 2018 ****** Camry with over ******* miles on it. I paid over $30,000 for this car. When I told Arrigo Sawgrass what they had done, they refused to do anything to make it right. Please see the attached narrative for a full complaint.

  

  Business Response

  Date: 09/18/2024

  To whom it may concern. Regarding the claims by Mr. ******** we have no findings from our vehicle inspections of the vehicle mentioned with vin number: ***************** that shows any parts from a junk yard or salvage yard  were used to make the vehicle functional. We are happy to look into trying to help the customers out and possibly trade into another vehicle, but at this time we see no faults at the dealership level.

   

  Thank you 

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22236173
  
  It is of no surprise that your records (conveniently) do not reflect your company having learned that the vehicle had salvage parts. After all, if your records did, you wouldnt be able to sell the car. Yet, you apparently inspected the vehicle sufficiently to get it certified pre-owned, as shown by the ****** you submitted. How, I wonder, would such a detailed inspection fail to discover major engine issues?
  

  You say you are willing to look into some sort of trade in. Thats not a commitment by any means. Again, not surprising that you refuse to actually be helpful considering, as you disclosed during our phone call, that you feel like youve already lost money on this car.

  You hold your business out to be a reputable brand, yet you sell one-year old vehicles with junkyard parts and then refuse to rectify the situation with the consumer. At that point, youre no better than buying off Craigslist.

  
  A sincerely disappointed customer,
  
  *** *******

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bough a Certified car at Arrigo Chrysler Sawgrass last April 10 2024, 2021 JEEP GRAND CHEROKEE,Vin #: *****************, I spent whole day from around 11;30 am to 21:30 pm, looking for that car, driving it to test conditions, etc after whole day dealing and I was ready to pay by Check or cash the seller named ********************************* manager says, He can not sell me the car If I don't make an credit application with a bank for at least 6 months, so I was conditioned upon a file bank credit application to buy my car when I was saving money with my wife for long time to buy a car with a bank check or cash to save any financial money but I couldn't because of being conditioned for Arrigo Chrysler employees, then I agree under pressure to sign a financial bank application, which I consider is not fear; by other hand after I did receive the car 1 key fob wasn't working, then the seller ***** told us, me and my wife that we just need to put new batteries and problem solved, but next day we did it and the key fob doesn't work, I start calling seller *****, Manager *********, other manager that says he is named ******, customer service, etc for weeks and months and nobody have solved my key fob problem, even they don't answer my calls now, last week I called again and somebody named Manager **** says that they cannot do anything about it and I need to pay out of my pocket any necessary money to replace the key fob that doesn't work, so I think it is not fair and dupery or fraud, giving me something that doesn't work then they tell me it is my problem and I need to pay out from my pocket anything wrong of my car when it was a certified car to assure everything is ok with it. Thanks for your attention and I will be waiting for any answer from you to try solve my problem.

  

  Business Response

  Date: 07/18/2024

  ****************

   

  We hope this message finds you well. We wanted to touch base regarding the recent concern you raised about your certified preowned vehicle's key fob not working.We understand the inconvenience this may have caused and want to assist you in resolving it promptly.
  Upon reviewing the documentation from your purchase, we confirmed that your vehicle was sold as certified preowned with a comprehensive warranty covering up to ******* miles. This warranty is designed to ensure your peace of mind by providing coverage for a wide range of potential issues.
  Regarding the key fob issue, it's possible that the problem could be resolved by simply replacing the battery. As per the terms outlined in the paperwork you provided at the time of purchase, the vehicle was sold "as is."  Should there be any further questions or if you require assistance scheduling an appointment,please don't hesitate to contact our customer service.

  

  Business Response

  Date: 07/18/2024

  Hello,

   

  **************** we will be taking care of you and once your request is done, please reply to BBB, that you're happy and satisfied

  Customer Answer

  Date: 07/27/2024

   
  Complaint: 21977659
  
  I am rejecting this response because: My key fob problem was resolve, thank you. But still waiting for my answer when I file the complaint, why I cannot pay my car in full with a personal check, and why I was obligated to have a minimum 6 months financial loan to pay it, when I have enough cash to pay for the car, there is any legal regulation that don't allow me to pay my car in full at Arrigo Sawgrass ? or why I was conditioned to file a bank credit application to buy my car?. Other wise Arrigo Sawgrass will not sell that car to me. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 ******* **** with around ***** miles on 5/18/24. I purchased the car with the touch screen having glitches(not working) but ******, my car salesman reassured me that with the car being under warranty, ******* would easily fix it with no problems. On 5/20/24 I spoke with ********************* with complaints of a weird sound coming from the car. **** told me to bring the car back in and they'll take a look at it. I live in ************, ** and the dealership is in *******, ** so I decided since the car is covered under warranty, ******* will fix it. I git the appointment with *******. After putting the car through test, I was told the car is in very bad shape and it would cost me roughly 8K to get it fixed. The next day I drove the car back to Arrigo and gave them a print off with all of the issues wrong with the car. The car was dropped off on 6/8/24. Today is 7/11/24. They've had my car for over a month and today I'm being told that there is nothing furthermore that they can do for my car. "Good morning ma'am, After further discussion with my used Car Director , ************************* , we were forced to escalate this to the Gm of the store. Unfortunately, the ** has come to the decision that we have done everything that we could for you in regards to the vehicle. We did all the repairs ******* recommended and as mentioned yesterday, the noise is still present because the rear differential is failing. The vehicle is covered under warranty so you would have to take the vehicle to ******* yourself. I would recommend seeing a different ******* so that they don't give you a hard time. We can no longer provide the rental for the time being and we would need the rental back today. If you would like to speak to our gm, you would have to make an appointment, as of now I have ***************. He would be your best point of contact. Again, I would like to emphasize we will need the rental back today, I am willing to wait until the end of the day for its return."

  

  Business Response

  Date: 07/12/2024

  ****************,

   

  We are committed to providing exceptional service and ensuring our customers' satisfaction. When you initially brought up the issues with your vehicle, our team acted swiftly and professionally to address them. We took care of your concerns with diligence and thoroughness, ensuring that every issue was resolved to your satisfaction.
  After discussing your situation, we recognized the importance of finding a lasting solution. As a result, we facilitated a smooth transition by offering you a generous trade-in value and guiding you into a new vehicle that meets your needs and exceeds your expectations. This process was handled with professionalism and care, ensuring that you received a reliable and high-quality vehicle.
  At our dealership, customer satisfaction is our top priority, and we are dedicated to providing transparent and efficient service. We appreciate your trust in us and are pleased to have resolved the issues to your satisfaction.Thank you for choosing us for your automotive needs, and we look forward to continuing to serve you with excellence in the future.

   

  Thank You,

  *************************

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2023 Dodge Challenger. First of all the finance guy would not take no for an answer for an extended warranty. He lied to me and told me that I had to have it to get the loan. I believe I was taking advantage of because I'm disabled and I had jet lag .I'm from ************. So he added an additional $3,000 on to the car because he would not accept no for an answer. Second problem I had was that I picked up the car and I drove to ************* when I arrived there I looked at the front of the car like you know how it is ,when you buy a brand new car..You admire what you bought. The paint came off the nose of the car. I could say though they were good they paid the $1,200 to have the nose of the car repainted. But I got an ultimatum from the sales ****. He told me that if I didn't send the review.,I received from the company,to him ,by email .I wouldn't get the check to fix the car., Nose repaint .So he filled the review ,and sent it out. When I took the car up to the body shop The body shop showed me that they were circular scratches in the hood. I contact the dealer.,and then they says well get an estimate on the car so I did, It was $750. So then they refused to pay the $750 to have the car fixed. . So now I have a new car with damage on the hood ,and I had to get the nose repainted I'm starting to wonder if this car wasn't damaged in a hurricane . Then there was a contamination in the paint on the roof so I contacted the manufacturer about it and they told me to take it down to the Dodge dealership nearby , They were good about that and they repaired that. So when I was in process of buying the car.They told me that they had a coating on the car. So I was made to believe that it was a ceramic coating on the car .So I said fine ,but come to find out that it isn't a ceramic coating, it's just a wax on the car for $2,999 Plus I cannot get the additional applications here in ************ .They refuse to give me my money back.,That stealing!

  

  Business Response

  Date: 07/01/2024

  ********************,
  
  We have reviewed the pictures and estimate that you sen along with the complaint. At your time of purchase on March 21, 2024, you decided to drive the vehicle 1900 plus miles from ******* to ************. We received an email from you with pictures and an estimate about scratches on your front bumper. We sent you a check in the amount of $1200 dollars to fix those scratches based on Good Faith. I notice  the new pictures and estimate were done and taken on May 21/22, 2024, and were not part of the original estimate and pictures that you sent to us in April 2024. Therefore, since the new estimate and pictures are 2 months later and werent noticed on the first estimate, we will not be sending an additional $750 to get scratches fixed. We will not accept any further responsibility

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21849037
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** What about the ********************** on your Arrigo family advantage.Is isn't transferable.Your sale **** lead me to believe it was a Ceramic Coating! it should be called Arrigo we take advantage plan!Your sold me a car that was in hurricane!That were the damage came from. I bet you you have what it cars down there too from the last storm or flooding down there and I bet that you're selling them and lying them to people too.Im asking any person who wish to get together an all of use will *** these people.Here my E mail [email protected] think My step or our next step to contact the district attorney and get them for fraud..One star rating I wont rest until I get my 3750 dollars.plus damage.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its pretty simple I bought a car and made a deal on 42k and I put down 25k. So that leaves 17k my loan should be for 17k they put it at 21.5k they added charges that I did not approve. Its be very difficult trying to resolve this issue. And my wife bought a jeep and they added extra charges to her also. And on my instead of my car being 42k it shows 46 plus. It all comes down to finance manager I blame him for this plus a dishonest dealership. So they owe me a 4500$ credit.

  

  Business Response

  Date: 05/16/2024

  BBB,

  Our managing partner *************************** spoke with this customer. We have scheduled an onsite visit between the customer and ************** for May 22nd @ 1pm.

  Sincerely,
  

  ***************************
  

  Customer Relations Manager

  Email......********************************************

  Mobile.. ************

   

   

   

  

  Business Response

  Date: 05/20/2024

  BBB,
  

  Our managing partner *************************** spoke with this customer. We have scheduled an onsite visit between the customer and ************** for May 22nd @ 1pm.
  

  Sincerely,
  
  ***************************
  
  Customer Relations Manager
  Email......********************************************
  Mobile.. ************
  
  

  

  Business Response

  Date: 05/22/2024

  BBB,

  Customer requested to change today's onsite appointment to 5/29 @ 1apm. He was ill.

  Sincerely,

  ***************************
  

   

   

  

  Business Response

  Date: 05/29/2024

  1pm 5/29/2024.. Called customer to confirm today's 1pm visit with **************. Appointment rescheduled as customer advised he was not able to confirm appointment. I provided him with my direct contact information and sent him an email invitation for our 3rd appointment on June 6th @ 3pm. 

  

  Business Response

  Date: 06/07/2024

  BBB,

  Mr. and *********************** came in yesterday 6/6/2024 and met with our Managing Partner *************************.. ************** reviewed in detail their individual vehicle transactions and the benefits of their vehicle warranty. Both decided to keep their warranty after his explanation. The confusion is now cleared up.   

   

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a disappointing experience at Arrigo Sawgrass. On Monday, January 22, I brought in my 2018 Challenger for a routine checkup due to an oil leak. The service advisor inspected the vehicle and, despite assuring me there was no leak, recommended attention to the front caliper and rotors. I received a call on Saturday, stating that my car was ready for pickup.However, upon settling the bill and picking up my vehicle, I was shocked to find a substantial scratch on the center consolea blemish that was undeniably absent when I initially left my car with the service team. Despite immediately bringing this to the attention of my service advisor, the team seems reluctant to acknowledge the damage.In an attempt to address the issue, I spoke with the service manager, *****************************, who, unfortunately, dismissed my concerns, implying that the scratch was pre-existing and questioning my honesty. I want to emphasize that the scratch was not present when I entrusted my car to Arrigo Sawgrass. This experience has been a tremendous disappointment, and I am disheartened by the lack of accountability and professionalism displayed by the team.While I understand that mistakes can happen, the refusal to acknowledge and rectify the situation is both disturbing and unacceptable. As a loyal customer, I had expected a higher standard of service from Arrigo Sawgrass.I hope the management takes immediate action to investigate this matter thoroughly and address the concerns raised. Restoring accountability and professionalism would undoubtedly enhance the overall customer experience.

  

  Business Response

  Date: 01/29/2024

  Dear Mr. ********************** the owner of Arrigo Sawgrass Automotive, I do not accept anything less than 100% satisfaction from all my customers at my dealership. I hold everyone in my dealership to the highest of standards and have instilled that culture throughout the dealership. After researching your concern and consulting with my Fixed Director. I want to let you know that we do take accountability and responsibility towards any mistakes that we make in our shop, but unfortunately this is not the case. Not sure how you can question our honesty and loyalty when you brought the vehicle in for a checkup and an oil leak, and we were the ones that told you did not have a leak. The work performed due to our inspection was front brakes and calipers, which does not ***** in absolutely nothing with the interior of your vehicle. The fact that the vehicle sat in our lot for 5 days waiting on parts does not mean that we were working on it for 5 days. I do understand that my director offered you the trim piece at our cost and even install it free of charge. We do not accept your allegations but are still willing to show you that we do value our customers and provide great service. I hope we can get this taken care of and we can continue servicing your vehicle and providing exceptional service. 
  Sincerely, 
  ******************;

  Customer Answer

  Date: 02/04/2024

   
  Complaint: 21209829
  
  I am rejecting this response because:

  Dear **************,
  Thank you for your swift response and the thorough investigation into my concerns. I appreciate the efforts you and your team have put into resolving the matter.
  While I understand that the work performed on my vehicle was related to the front brakes and calipers and not the interior, my primary concern remains the scratch that appeared on my car during its time at your dealership. I entrusted my car to Arrigo Sawgrass Automotive in good condition, and unfortunately, it left with a noticeable scratch that was not present when I brought it in.
  I appreciate the offer regarding the trim piece at cost and the complimentary installation. However, I must express my disappointment that I am being asked to bear the cost of resolving an issue that occurred under your dealership's care. It is challenging for me to accept responsibility for an incident that happened while my car was in your possession.
  I believe it is fair to expect that my vehicle should be returned to me in the same condition as when I brought it in, and it is disheartening to find it in a less satisfactory state. I kindly request a reconsideration of the resolution, and I am open to discussing alternative solutions that would not require me to bear the financial burden of the scratch repair.
  I hope we can find a mutually agreeable resolution to this matter, and I remain hopeful that we can continue our relationship on a positive note.
  
  Sincerely,
  
  ********************

  

  Business Response

  Date: 02/07/2024

  Dear Mr. ******************* you for understanding and observing all the efforts in resolving this issue. As I previously stated, I wont settle for anything less than 100% customer satisfaction. I have many processes and procedures set in place to protect customers and their vehicles at my dealership. The repairs made do not coincide with the damage you are claiming happened when we serviced your vehicle. Stating this, I cannot accept responsibility for something that we did not do, simply because the vehicle was here for a repair. For this reason, I am still willing to offer you the parts at my cost and my service department will even install them at no charge. I hope we can get this done for you and continue offering 100% customer satisfaction.
  Sincerely,
  ******************;

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21209829
  
  I am rejecting this response because: Dear **************, Thank you for your response, but I cannot accept your current offer. I entrusted my car to your dealership with no scratches on the console. Upon picking up my vehicle, I was surprised to find the new damage, which was not present before. While I appreciate your efforts to offer a solution, accepting parts at cost and free installation does not address the core issue - the damage itself. Your explanation that the repairs made do not correlate with the new damage is concerning. My car was left in your care, and it came back damaged. This breach of trust necessitates a more comprehensive response. 
  Sincerely,
  ********************