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Business Profile

Collections Agencies

Global Trust Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Global Trust Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Global Trust Management, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone posing as an agent for this company called my job on today, April 14, 2025. I took the call and asked what they wanted but I was not given an answer. I told the person that they could not call my job for whatever this was and they hung up in my face stating that they would call HR on me since I wouldn't talk. They had me on the phone but wouldn't talk to me. I assume this is spam but this is not okay.

      Business Response

      Date: 04/15/2025

      Upon receipt of Jonviea Dewalts complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 15th day of April 2025, Global Trust Management communicated directly with Jonviea Dewalt via emailed letter to the email address  provided on the complaint and a mailed letter to the last known address that is in our database, providing a detailed explanation of Global Trust Management's actions. This letter will be sent in a blank envelope with only our return mailing address and with your current address on file, this can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from Jonviea Dewalt subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.

    • Initial Complaint

      Date:03/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people call constantly leaving threatening messages. I have no idea who they are or what they want as I have no debts in collections. They also have been told to stop calling me and to mail me a verification if any actually exists, yet they continue calling from spoofed numbers that I constantly have to block. People like this should not be allowed to operate.

      Business Response

      Date: 03/17/2025

      Upon receipt of ***** Hoags complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 17th day of March 2025 Global Trust Management communicated directly with ***** **** via emailed letter to the email address that was provided on the complaint,providing a detailed explanation of Global Trust Management's actions.

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a account with *********** that was past due it was paid in full even *********** says it was paid in full and they said it wasn't this is crazy they are trying to get money out of me for something I already payed for

      Business Response

      Date: 03/17/2025

      Upon receipt of ***** ****** complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records and did not locate a match for ***** *****, and Global Trust Management, LLC does not collect on *********** debt at all. On the 17th day of March 2025, Global Trust Management communicated directly with ***** ***** via mailed letter to the address that was provided on the complaint, providing a detailed explanation of Global Trust Management's actions. This letter will be sent in a blank envelope with only our return mailing address and with your current address on file, this can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ***** ***** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple members of my extended family have been called and harassed by this company multiple times over the past few months. I have received voicemails while working and have disregarded them, as I have never had business or made contact with this company. I am told by my family they are abusive, vile and demanding of information my family does not have. On behalf of my family members, friends and anyone affiliated with me, I demand they cease contact immediately.

      Business Response

      Date: 12/04/2024

      Upon receipt of ***** Schlichtes complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 4th day of December 2024, Global Trust Management communicated directly with ***** ********* via mailed letter to last known address on file,providing a detailed explanation of Global Trust Management's actions. This letter will be sent in a blank envelope with only our return mailing address and with your current address on file, this can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ***** ********* subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company started calling claiming I *** $5000 on a *********** card. I've never had a *********** or any other credit card. The first rep got abusive. They called back today, 10/10/2024 were even more abusive and said I was being sued.

      Business Response

      Date: 10/15/2024

      Upon receipt of ******* Shaws complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 15th day of October 2024, Global Trust Management communicated directly with ******* **** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter will be sent in a blank envelope with only our return mailing address and with your current address on file, this can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ******* **** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.

    • Initial Complaint

      Date:09/30/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This debt collector company keeps on calling me and telling me they have my account with Speedy Cash and to set up a payment. I couldnt do it that day, but I wanted to do my due diligence and call Speedy Cash directly to confirm if my account was sold to **********************. They told me my account is still with Speedy Cash and hasnt been sold yet. I request that Global Trust Management to cease contact and put me on a DNC list as they tried to lie and attempt to steal money from me.

      Business Response

      Date: 10/03/2024

      Upon receipt of ***** ******* complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 3rd day of October 2024, Global Trust Management communicated directly with ***** ****** via email and mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter will be sent in a blank envelope with only our return mailing address and with your current address on file, this can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ***** ****** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.

      Customer Answer

      Date: 10/03/2024

       
      Complaint: 22350940

      I am rejecting this response because:

      when I called Speedy Cash and told them that your agency called and requested payment for the debt, two people thought it was strange and did a thorough investigation on my account. Both said my account was never sold or transferred over to your agency and that my debt is still being managed by them. I then set up and started a $200 biweekly payment with them last week. Just to confirm, a few days later I called the corporate office and they also said my debt was never sold/transferred and that I had a payment plan in place. I have attached a screenshot of the email confirming my first payment of the payment plan went through successfully. 


      Sincerely,

      ***** ******

      Business Response

      Date: 10/07/2024

      Upon receipt of ***** ******* rejection to our response to her complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 7th day of October 2024, Global Trust Management communicated directly with ***** ****** via email and mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter will be sent in a blank envelope with only our return mailing address and with your current address on file, this can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ***** ****** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.

      Customer Answer

      Date: 10/07/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:09/20/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call from Global Trust Management, LLC on 9/20/2024 at 1:07 PM. This call was made to my cell phone which I registered on the Do Not Call List on August 5, 2005. They claimed that they had two accounts that needed to be settled. They wanted me to verify my information which I refused to do over the phone due to a recent breach of my identity which caused harm to me at my financial institution, which I relayed to them. I do not have any accounts nor have I ever contracted with this company. I told them that this was my business line and they did not have permission to call me as we have never established a relationship. When I refused to verify my information for them, the representative (#****) began using verbally abusive and accusatory language against me. I told them I realized this was a recorded call and proceeded to tell them they needed to send any inquiries and purchaser agreement with my signature to me via mail for my review but the representative chose to talk overtop of me and insulted me by saying something along the lines of "You need to learn how to handle/pay your bills" and then proceeded to hang up on me before a resolution could be met. This was highly unprofessional and discriminatory in nature. Not only is this considered harassment by law but violates: 15 USC 1692g (Debt Validation) 15 USC 1692d (Harassment and Abuse) and 15 USC 1692c (Communication Restrictions) as well as Uniform Commercial Codes regarding Contractual Obligations which requires parties to have a contractual relationship to enforce collection actions. This interaction also violates UCC *****, Good Faith and Fair Dealing, as the collection agency is attempting to pursue me for a debt that I do not owe, acting in bad faith which violates this very principle. They violated the Fair Debt Collections Act.

      Business Response

      Date: 09/23/2024

      Upon receipt of ******* Crisss complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records and was unable to locate anyone in our database by the name of ******* *****. On the 23rd day of September 2024, Global Trust Management communicated directly with ******* ***** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter will be sent in a blank envelope with only our return mailing address and with your current address on file, this can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ******* ***** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has contacted 9 times from different number. I spoke with a young lady and told her I wouldn't be able to pay anything. On today Sept 17 I received another call from a different number. The person on the phone was very rude and I asked her to stop calling. She kept saying my social security number over and over. I would like for global trust management to stop calling me playing on my phone

      Business Response

      Date: 09/18/2024

      Upon receipt of ***** ****** complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 18th day of September, 2024, Global Trust Management communicated directly with ***** ***** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter will be sent in a blank envelope with only our return mailing address and with your current address on file, this can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ***** ***** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.

      Customer Answer

      Date: 09/18/2024

       
      Complaint: 22299338

      I am rejecting this response because: I never had any dealing with Global Trust Management 

      Sincerely,

      ***** *****

      Business Response

      Date: 09/19/2024

      Upon receipt of ***** ****** rejection response, on the 19th day of September, 2024, Global Trust Management communicated directly with ***** ***** via mailed letter, providing a detailed explanation of Global Trust Management's actions. Again, this letter will be sent in a blank envelope with only our return mailing address and with your current address on file, this can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ***** ***** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.


      Please be patient regarding this mailing in response to rejecting the initial response. 


      Customer Answer

      Date: 09/20/2024

       
      Complaint: 22299338
      I never had any dealings with this company.
      I am rejecting this response because:

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:09/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called on 7/16 to discuss why they called me. Said they sent debt verification letter but could no provide proof. The customer service *** refused to answer any information I wanted. Would provide their license number to collect in **. Making false statements that I wouldnt work with them, wouldnt provide information I asked for. Was very disrespectful and unprofessional.

      Business Response

      Date: 09/04/2024

      Upon receipt of ********************* complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the September ******, Global Trust Management communicated directly with ************************* via emailed response, providing a detailed explanation of Global Trust Management's actions. Should Global Trust Management receive any additional communication from Consumer name subsequent to their receipt of our communication, it will take the necessary steps to resolve their concerns.

    • Initial Complaint

      Date:08/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GMT wont stop calling me or emailing me. *************************** refuses to accept smaller payment options and wants the balance in full. She also refuses to send me what this debt is for.

      Business Response

      Date: 08/13/2024

      Upon receipt of ***************************** complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 13th day of August 2024, Global Trust Management communicated directly with *************************** via emailed letter, providing a detailed explanation of Global Trust Management's actions. Should Global Trust Management receive any additional communication from *************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.

      Customer Answer

      Date: 08/13/2024

       
      Complaint: 22127990

      I am rejecting this response because:

      this Response is the day after being treated poorly and being harassed by ***************************. Shes very rude and yelled at me. You need to go back and listen to the recorded phone call on 8/12 morning. Terrible customer service. Terrible isnt even the right word to be honest. She treated me like an animal. And yelled at me, speaking to me like Im slow and couldnt comprehend her words. 


      Sincerely,

      ***************************

      Business Response

      Date: 08/13/2024

      Upon receipt of ***************************** complaint response, Global Trust Management reviewed the complaint as well as Global Trust Management's records and calls. On the 13th day of August 2024, Global Trust Management communicated directly with *************************** via emailed letter, providing a detailed explanation of Global Trust Management's actions. Should Global Trust Management receive any additional communication from *************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.

    Global Trust Management, LLC is NOT a BBB Accredited Business.

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