ComplaintsforGlobal Trust Management, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Global Trust Management has been calling both myself and husband over the last few days repeatedly and not providing any information to confirm if in fact this is a legitimate issue. They use different local numbers each time they call and called my husband today leaving the ************** phone number saying they need to speak with me. Ive received no letters from them regarding any collections or debts owed. Theyre cryptic calls in the age of scams is of concern and dont provide any legitimacy based upon how theyve proceeded thus far.Business response
06/18/2024
Upon receipt of ***************************** complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 18th day of June 2023, Global Trust Management communicated directly with consumers full name via mailed letter to last known address on file,providing a detailed explanation of Global Trust Management's actions. This letter will be sent in a blank envelope with our return mailing address and can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from consumers full name subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Customer response
06/18/2024
Complaint: ********
I am rejecting this response because:I have not received any written communication from this company so I am not sure what address they have on file. Clearly they do not have my current one as no communication from their organization has been received at my current place of residence in a blank envelope or otherwise.
Perhaps they can use the email address they should also have on file to provide me information or provide me their email so I can communicate with them directly. I need to confirm this alleged debt and resolve it if it is still legally collectible.
It is up to the company to determine how transparent they desire to be in this instance if their goal is to resolve this debt for their client and for me not to have my credit adversely impacted.
Sincerely,
***************************Business response
06/19/2024
Upon receipt of ***************************** complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 18th day of June 2023, Global Trust Management communicated directly with consumers full name via mailed letter to last known address on file,providing a detailed explanation of Global Trust Management's actions. This letter will be sent in a blank envelope with our return mailing address and can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from consumers full name subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
I have to make you aware that a detailed explanation of Global Trust Management, LLC actions in response to your complaint have been mailed as was stated on 06/18/2024 and that will be in a blank manila envelope with our return mailing address. As stated previously and above it can take up to 10 days to get to you, so please be patient in your review.Initial Complaint
05/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company has contacted and given information outside of myself or my husband. This is a request to stop contacting anyone other than myself. Harassing outside sources is unacceptable and give out MY information is not ok!!Business response
05/08/2024
Upon receipt of ****** Musicks complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 8th day of May 2024, Global Trust Management communicated directly with ************************* via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter will be sent in a blank envelope with our return mailing address and can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ************************* subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Initial Complaint
03/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Representatives from Global Trust Management have called me multiple times over the past four months claiming to be collecting a debt. Every time I've spoken with one of their representatives, I've asked them to send me written confirmation of the supposed debt amount, to whom I supposedly owe the debt, and any paperwork they have showing they own the supposed debt. I get a variety of answers, from, "I'll mark you as 'Unwilling to Pay', to someone screaming at me with something along the lines of 'you know what you owe and to whom'. They want me to pay a debt they haven't substantiated over the phone by credit card and aren't willing to send me any confirmation of what I supposedly owe. They call during business hours (I work remotely from home 8-5 Monday through Friday), they call after I've told them repeatedly to stop calling and send me written confirmation of the supposed debt, and they call and just hang up. They have even resorted to calling my son and threatening legal action against him if he doesn't give them information they want. This month I've received calls at the following days/times: March 19 9:49am March 15 5:38pm March 12 4:08pm March 11 4:36pm March 9 3:06pm March 7 1:05pm March 6 3:11pm March 4 10:29am March 4 10:06am The past four months have been filled with these calls. Their unwillingness to send me any confirmation of supposed debt, along with the harassment, constant phone calls, unwillingness to let me speak with a supervisor are all violations of the Fair Debt Collection Practices Act. I'll be sending them a cease and desist letter certified mail this week, but something needs to be done about them.Business response
03/26/2024
Upon receipt of consumer’s full name’s complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 26th day of March 2023, Global Trust Management communicated directly with consumer’s full name via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from consumer’s full name subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Initial Complaint
03/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Feb 28th 2024 received a call from this company saying i owed for a payday loan. My wife called them the next day and was told i got a payday loan june 6th 2022 and ******* was deposited into my account. They read off all information. Had my employer wrong and my address. My wife called the bank ans had them research our account. Bank called back and said no transactions like that were ever made. So my wife called this place back and they assured her they would mail out all related documents. We are still waiting on the documents. My wife let the person know we will be filing charges with local police **** as well.Business response
03/08/2024
Upon receipt of ************************* complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the March 8th 2024, Global Trust Management communicated directly with *********************** via mailed letter,providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from *********************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Initial Complaint
02/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They call family and friends. I have reached out to see what this is regarding. Just keep calling anyone they think I might be associated with. example: ex husbandBusiness response
02/02/2024
Upon receipt of ***************** complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 2nd day of February ****, Global Trust Management communicated directly with *********************** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from *********************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Someone or several people keep calling my employer without my consent they have been ask to stop calling my employer several months ago. Now my employer has told me that this need to stop and it is not acceptable. They have my personal information which I didnt acknowledge do to scams. I been working for for 11 years at my job.Business response
12/14/2023
Upon receipt of ******************************* complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the December 13, 2023, Global Trust Management communicated directly with ***************************** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ***************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve their concerns.Initial Complaint
11/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Calling my in laws, one of whom is deceased. Calling friends and family. Inappropriate and illegal. Feels scammy as they have never confirmed the so called debt in writing but are content with harassing anyone that they think I know.Business response
11/07/2023
Upon receipt of *************************** complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 7th day of November 2023, Global Trust Management communicated directly with ************************* via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ************************* subsequent to their receipt of our communication,it will take the necessary steps to resolve any concerns.Initial Complaint
10/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Global trust management has called me over 30 times in the last five days. Additionally, they call my cell phone my work phone however they dont send me an email or mail out any information. Nothing this company does allows you to know its a legitimate business because they dont have any information to give you. Additionally, I spoke to **** all for him to raise his voice at me while attempting to collect informationBusiness response
10/30/2023
Upon receipt of *************************** complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 30th day of October 2023, Global Trust Management communicated directly with *************************** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from *************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Customer response
11/01/2023
Complaint: ********
I am rejecting this response because: I am attaching my mail receipts to indicate that I have not received anything from them. Additionally, I can attach the voicemails the company left that are threatening and displaying clear and obvious harassment.
Sincerely,
***************************Business response
11/08/2023
As stated in our previous response: upon receipt of *************************** complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records.On the 30th day of October 2023, Global Trust Management communicated directly with *************************** via mailed letter, providing a detailed explanation of Global Trust Management's actions.
This letter can take up to 10 business days to be received. Please read the correspondence over carefully.
Should Global Trust Management receive any additional communication from *************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
Please give a minimum of 10 days for the letter to be received. It has been 8 days since our correspondence has been mailed. All communications directly has been ceased since 10/23/2023.
Initial Complaint
10/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My father is getting non stop calls from this debt collector asking for myself or my sister. Neither of us have outstanding debt of any kind of have even been contacted. My father is 75 years old and doesn't need this stress. Harassing my family and myself needs to stop.Business response
10/23/2023
Upon receipt of *************************** complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 24th day of October 2023, Global Trust Management communicated directly with ************************* via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ************************* subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Initial Complaint
09/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
non stop harrassing and HARRASSMENT from this company . I have no reason why they are calling me to begin with and harrassing and terrorism me . I have e never heard of them or have any businessBusiness response
10/02/2023
Upon receipt of ***************************** complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 2nd day of October 2023, Global Trust Management communicated directly with *************************** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from *************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:30 AM - 6:00 PM
| MMonday | 11:00 AM - 9:00 PM |
|---|---|
| TTuesday | 11:00 AM - 9:00 PM |
| WWednesday | 8:30 AM - 6:00 PM |
| ThThursday | 8:30 AM - 6:00 PM |
| FFriday | 8:30 AM - 6:00 PM |
Customer Complaints Summary
45 total complaints in the last 3 years.
16 complaints closed in the last 12 months.