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Business Profile

Credit Union

Suncoast Credit Union

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Suncoast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Suncoast Credit Union has 83 locations, listed below.

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    Customer Complaints Summary

    • 223 total complaints in the last 3 years.
    • 79 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an arrangement with them to submit a payment on 1/12/24 and another on 1/19/24. I made the one on 1/12 and because they didnt get the money that day they repossessed my car. I just want my car back.

      Business Response

      Date: 01/25/2024

      This response is being provided to you by ******** (ID *****, Senior Member Escalations Analyst at Suncoast Credit union. Thank you for sharing your concerns with us. We partnered with our Member Solutions team to further review this matter. They have confirmed that the vehicle was assigned for repossession on 01/16/2024 after the promise to ******* for 01/12/2024 was not completed. As of 01/22/2024 the account is current, and we have provided the details for you to obtain the vehicle. We have attempted to contact you to further discuss this matter, however, we have been unable to reach you. Should you have any additional questions or concerns, please feel free to contact me directly at ****************************.

    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      45 minutes on the phone trying to file a fraud claims for fraudulent charges on my bank account with a ********************** employee named April, badge ****. This is the second time I have had to file these claims. She refused to file this claim for me and said the charges were not fraud! She argued with me for about 30 mins before I got upset and lost my cool. She kept advocating for the people that are scamming my account!! She found every reason she could to justify giving my money to these scammers. She had an attitude and told me it would be almost 5 days before I will be able to see any documentation on these charges that they have paid these scammers without my permission and refused to file fraud claims. Who gave April ********* to make these calls with MY money?

      Business Response

      Date: 01/26/2024

      This response is being provided by ***** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. I have partnered with our ******************* to further research your concerns. They have confirmed that *******, Disputes Supervisor, has been in contact with you and credit has been issued for the indicated transactions. Should you have any questions please contact me directly at ***********************.

    • Initial Complaint

      Date:01/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the live atm teller and deposited $250 in my account and never received it in my account. I reported the issue couple days after but havent received a resolution yet

      Business Response

      Date: 01/09/2024

      This response is provided by ***** (ID ***** Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for speaking with me to further discuss your concerns. As discussed, I have partnered with ITM leadership and confirmed credit has been provided for the transaction in question. We apologize for any inconvenience this may have caused. Should you have any additional questions or concerns, please contact me directly at ***********************. 

    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Late Fees Recorded on credit file due to error or due date when refinanced. Please remove late fees on my credit report as advised.

      Business Response

      Date: 01/12/2024

      This response is provided by ****** (ID ***** Manager of Member Escalations with Suncoast Credit Union. I attempted to connect with you by phone and left a voicemail with our contact information.We welcome the opportunity to discuss this matter in greater detail. I can be reached by phone at ****************************.

    • Initial Complaint

      Date:12/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2013 Jeep Sahara Unlimited Wrangler in May 2023. I still have not been able to register this vehicle.. I do not have a copy of the title to take to the **** I have contacted the bank for 7 months still no title.

      Business Response

      Date: 01/04/2024

      This response is being provided to you by ******** (ID *****, Senior Member Escalations Analyst at Suncoast Credit union.Thank you for sharing your concerns with us. We have partnered with our Loan Servicing team to further review this matter. They have attempted to contact you via phone and by email using the contact information provided; however,they have been unsuccessful. To obtain further assistance on this issue please contact *******, Loan Servicing Manager, at ****************************.

    • Initial Complaint

      Date:12/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is: *******************, My DOB is: 2/2/1984, my SSN is: 591-26-3595, and my address is: ***************************************************************. This is in regard to account number # ****************. I am a loyal customer and have tried to resolve some errors in reporting on my credit report with no luck, so I am forced to submit this complaint. First, I paid my account in full in April 2023 and for some reason, my account was closed by your company after paying the account in full. Next, for May 2023 I received a 30-day late payment, and for June 2023 a 60-day late payment was reported to each of the three major credit bureaus: Equifax, Experian, and Transunion. This makes absolutely no sense because the account was paid in full. Also, I have been denied a mortgage for a home because of this. Also, January 2023 is reporting a 30-day late payment and February 2023 is reporting a 60-day late payment when I was put in a 6-month accommodation and these months shouldnt be reporting late payments at all. I have tried to get this resolved through customer service with no luck so hopefully this will reach someone who can help me. Can you please remove the late payments on my account so it is reporting accurately ASAP so I can be approved for my mortgage? Also, can you please return to me any security deposit that hasnt been returned to me as well? I havent seen that this has been returned to me. This account is for a secured credit card that had an initial deposit sent in by me. Thank you very much for all your help.

      Business Response

      Date: 12/21/2023

      This response is being provided by ***** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. I have partnered with our Member ******************** to further research your concerns. They have confirmed that ******, **************** Manager, has been in contact with you regarding this issue and the necessary adjustments have been made. Should you have any questions, concerns, or follow up please contact me directly at ***********************.

    • Initial Complaint

      Date:12/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2023 my ********** purchased 3 money orders from the *************** All 3 money orders were for *******************, located at ******************************************************* & were mailed to that address. 2 of the money orders were cashed by ********, but they show no record of the 3rd check, serial number ***********, in the amount of $574.71. I requested the *********** to conduct further *************** found that someone with an account at ********************** deposited our check into their own personal account (approx. in mid-June, 2023). It appears the deposit was made via mobile & the account number appears to be **************. Obviously you will see that this account is not under the name ******************* or even under their management company name, Bainbridge. Whomever did this committed FRAUD! I believe it was one of the managers there at the time at Arabelle, but because I don't know who is the account holder, I cannot confirm my suspicion. I called your company & was told to complete the Affidavit of Fraud (found on your website) & mailed it your PO Box in ***** which I did in the beginning of November. I attached the supporting ***************** have not yet heard from your company. I have also tried filing police reports with various depts. there in ************** in **************, but each ***** ****** I need the other ***** to file. It's ridiculous because a crime has been committed & your bank cashed this check that did not belong to the account holder. I am asking for you to please research this matter & rightfully return our $574.71. I would also really appreciate it if you could disclose the name of the account holder so I could really pursue legal action if I knew for sure that this person was an employee of ******************* when this crime occured. Please see the attached documentation.

      Business Response

      Date: 12/14/2023

      This response is being provided to you by ******** (ID *****, Senior Member Escalations Analyst at Suncoast Credit union. Thank you for sharing your concerns and taking the time to discuss them further. We partnered with our *************** team to further review this matter. As discussed during our call,the check in question was returned to the post office on 12/05/2023. Please follow-up with them to discuss how to obtain those funds. To further pursue this matter, we suggest filing a police report and we will assist law enforcement with their investigations directly. If you have any additional concerns,please do not hesitate to contact me directly at ****************************.

    • Initial Complaint

      Date:12/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to file a fraudulent charge dispute with Suncoast Credit Union in early October. I was told the issue would be resolved as my account had never been used prior to the fraudulent charge. The *** charges were removed and I was assured the $85 fraudulent charge from ****** would be removed as well. My account was locked to prevent additional charges and the issue should have been resolved. On December 4, I received a letter from Suncoast Credit Union that I had been sent to collections for the $85 charge as the person I spoke with did not follow through with the dispute claim, they simply removed the *** charges. DO NOT USE SUNCOAST CREDIT UNION if you expect to be protected from fraud. They will not help you!!

      Business Response

      Date: 12/12/2023

      This response is being provided by ****** (ID ****), Member Escalation Analyst with Suncoast Credit Union. Thank you for taking the time to speak with me on 12/12/2023. As discussed during our phone conversation, the account has been ************************ and the charge off has been reversed. If you should wish to resecure the account, you can do so by visiting a local branch. We apologize for the inconvenience this has caused you and thank you for allowing us to research this matter further. In addition, we have shared your employee recognition with the appropriate leadership. If you should have any questions or concerns, please feel free to contact me directly at ***********************.

    • Initial Complaint

      Date:12/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2nd occurrence request to cancel dispute 5 days ago was confirmed by customer service.They processed the dispute and cancelled my card causing late payments scheduled on my card.I requested they send card next day air as a result of their failure to cancel dispute.I want any late fees I incur refunded and letters sent to those merchants. I want my rewards fulfilled as I will be canceling all accounts with Suncoast.

      Business Response

      Date: 12/08/2023

      This response is being provided to you by ******** (ID *****, Senior Member Escalations Analyst at Suncoast Credit union. We partnered with our Credit Card leadership team to further review your concerns. They confirmed that they contacted you to further discuss this matter on 12/8/2023. We appreciate your feedback and for allowing us to further review your concerns. If you have any questions, please contact our ****************** at **************.

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Suncoast credit union is repeatedly reporting a lifeline loan which I pay on time, as delinquent on my credit report. They just did so, again, on November 21st despite it was paid on time, again. This is unacceptable. I have rang the credit union and tried resolving this but was told there was no number I could call regarding this issue.

      Business Response

      Date: 12/07/2023

      This response is being provided by ***** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. I have attempted to reach you at the phone number and email provided; however, I have been unsuccessful.I have partnered with our ******************* to further your concerns. They have confirmed that the credit reporting for the account in question is accurate. Should you have any questions, please contact me directly at ************************************* or by phone at ***********************.

    Suncoast Credit Union is NOT a BBB Accredited Business.

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