Complaints

This profile includes complaints for TECO Energy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TECO Energy, Inc.

  702 N Franklin St Tampa, FL 33602-4429

• 

  TECO Energy, Inc.

  PO Box 111 Tampa, FL 33601-0111

• 

  TECO Energy, Inc.

  PO Box 31318 Tampa, FL 33631-3318

• 

  TECO Energy, Inc.

  15779 W Dixie Hwy North Miami Beach, FL 33162-6037

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on the budget billing program for several years. I have worked from home since 2020 which increased my usage. I replaced my roof in Nov. 2021 which decreased my usage. Both changes are reflected in the *** Per Day usage. In April 2022, my monthly budget billing amount went from $115 to $135. Fine. In July 2022 and October 2022 my budget billing amount changed to $161 and $213 respectively. I emailed TECO back in July inquiring about the first increase. Their answer was less than satisfying and didn't make sense. The reference number in the email subject line was #******. They talked about a budget billing error and correction. They refused to address my direct question regarding me paying the original budget billing amount with knowing full well that YES my usage is higher during the summer however when you look at the *** Per Day usage since replacing my roof, the usage is down. Why on earth would I pay a higher budget billing amount when analyzing my usage will show that by the time I reach my anniversary date, I will have a credit balance in my deferral?? So I'm supposed to pay TECO $213 a month so they can benefit from bank interest and cash flow only for them to end up crediting me later? Their website literally states "Our Budget Billing program is as simple as: The total of your last 12 months of electric bills 12 = your new monthly electric bill There's no catch, no fee, and signing up is easy.". That is false advertising because they literally raised my monthly budget billing 3 times in less than 5 months. For all the years I've been enrolled in this program, this has never happened. Now my account has a past due balance all because they keep raising the budget billing amount based on their horrible projections. My balance deferral over the past 13 months has been as high as $311.33 (September 2022), as of my last billing for December 2022, it was $92.17. I pay my bills timely but am angry about the past due amount and this misleading program.

  Business Response

  Date: 01/19/2023

  Mrs. ****** and I have had several communications via email concerning TEC’s Budget Billing Program. I explained Budget Billing is reviewed annually (every 12-months) on the enrollment anniversary date, which is October for Ms. ******. Budget Billing reviews the current actual consumption/billing which adds the 12-month and the Deferred Balance.  It is then divided by 12 to create the Budget Billing amount.  This annual review may decrease or increase depending on the actual consumption and deferred balance. 
  
  I previously provided Ms. ****** a Statement of Account which shows the billing/payment history as well as the consumption history and it indicates the increase in consumption starting in March of 2022 that continued to increase to the annual review time frame for October 2022.  The actual billing from November 2020 to October 2021 was much lower than the consumption period of November 2021 to October 2022. 

  Customer Answer

  Date: 01/22/2023

  
  Complaint: ********
  

  First off, my name is ********* ***** The name referenced in the business response, Ms. ******, who is that??? It's certainly not me.

  I am rejecting this response because: when Darla and I spoke on Thursday, 01/19/2023, she did explain that the budget billing representations made on TECO's website, "Our Budget Billing program is as simple as: The total of your last 12 months of electric bills ÷ 12 = your new monthly electric bill" are not representative of how the program actually works for existing budget billing customers. The language on the website is only for new budget billing customers within their first year of enrollment. I have been in the program for several years so this no longer applies to me and yet the website makes no disclosure of what Darla explained in the response below which includes that the budget billing can be readjusted multiple times in a year.  Nothing on the website states that.

  I accept the explanation Darla provided, she seemed to understand my frustration, our conversation was pleasant.  I still however, stand by my original complaint that the program is fraudulent.  If the program works differently for new budget billing customers vs. existing ones, then the website needs to clearly state that so that the customer can make the best possible decision for themselves and not end up in the situation that I found myself in.   I have never had multiple budget billing analysis done in a 5 month span that would create a $213 monthly amount with my account.  I also explained to Darla that I get that gas rates go up, I get that there is peak usage throughout a 12 month period, however, to force the analysis on my account during peak period thus creating a higher budget bill amount is unfair and crazy especially when you look at my account in a holistic manner.  To do this sort of thing knowing full well that TECO as with any company has a finance team that projects costs and yet TECO did not project or bake in the costs increases into the budget billing was insane. Instead this is being used as the catalyst for what happened to my account. Why on earth would they analyze my account in July, one of the worst usage months, versus say November or December when usage is significantly lower??? When look at my account holistically, usage is high during the summer resulting in increases in my deferred balance but by January or February, the usage is so low that it results in a credit to my deferred balance.

  I have unenrolled from budget billing and have paid my bill. I do not agree with the company stance but understand what happened. It was not my fault and the way they do this program and advertise it is completely wrong and misleading.  Customer B-E-W-A-R-E.

  Sincerely,
  

  
  ********* ****

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for TECO Energy budget billing program. Based on my previous usage, my established my monthly billing at $84 per month. I have paid $84 consistently for 12 months over the past 4 years. Frequently throughout these years I have traveled to Georgia to be with family. Due to the disabilities, I spend on average 3-4 months cumulatively in Georgia. In 2021, I spent more time approximately 10 months. This was due to one of my siblings being ill. He passed away that year. During my time in Georgia, the only use of electricity is my air conditioning unit, which I set at 75 degrees. When I am home, I use 1 television and occupy one room. I do my laundry at the laundry mat. I dont use my dishwasher and I dont have excessive dish washing. I dont waste electricity. In September 2022, TECO Energy emailed me to inform me they had only charge me for 11 months over the past years. They then increased my monthly billing plan from $84 to $157/$167 per month. This is due to a purported 11 month error on their part. I have not used this amount of utilities. I have VA doctors, who can confirm my visit to Georgia because they provided me treatment via telehealth and know these trips coincide with the health issues. I contacted TECO ENERGY and requested a continuation of my bill at $84 plus the across the board percentage increase for 2023. I requested another payment plan to offset TECO Energys purported billing error. TECO Energy now states the increase is usage, which is inaccurate. If it is a usage matter, it is due to a faulty meter not my usage during my times in my home. My family visited me twice last year. They stayed two days on each visit. Other than that, I am the only resident at my home. I am very mindful of not wasting utilities and water. I request an audit of my billing and TECO Energys compliance with the budget billing program. Thank You, *******************

  Business Response

  Date: 01/17/2023

  I contacted Ms. ****** via email regarding her concerns with the Budget Billing amount increase.  I explained the consumption at the home increased therefore when the Budget Billing Annual True-Up was conducted,the amount reflected that information.  The Budget Billing Annual True-Up review is based on the previous 12 months of consumption. I provided Ms.****** with a Statement of Account for her review and offered a free Energy Audit conducted by a Tampa Electric Company (TEC) representative, but she declined.A meter test was conducted, and I provided Ms. ****** the results of the meter test which indicate the meter is functioning within guidelines.  
  
  Ms. ****** stated she will be contacting other public entities, outside of TEC to have a review of her account/home completed.

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18693623
  

  I am rejecting this response because:
  Initially TECO Energy said the increase was over the past couple of years.  I pointed out I was in my house for only two months, cumulatively over the year 2021. Then ****************** said it was due to increases in several months in 2022.
  
   I explained to *** ******* I wasnt home for the full period of those months. I also let her know, I could get sworn notarized statements for my stays in Georgia. Even when Im home,  I am very conservative when it comes to my utilities. I am disabled and on a fix income.
  
   I wasnt home during most of 2021, yet, I paid $84 a month for that year. 2022, I never got a credit the many months I wasnt home.  Where are the credits for those times I wasnt home? 
  
  My bill increase after the vetoing of the net metering bill. My neighbors home has solar panels less than 5 feet from my meter. These panels give off a frequency. 
  
  TECO Energy offer to do an audit. Their lack of integrity in the handling of my account proves they are not trustworthy. I told ******************* I rather have the Department of Energy, a third party do an audit on my usage, billing and payment.  
  This would be an impartial check and balance. I have not used an excess of electricity. It will get to the core of where this excess $400 plus.  My desire is to resolve this matter and truly identify the source of $400+ balance.  The reasons given by TECO Energy have not been consistent.  Its not my usage. 

  Sincerely,
  
  ****** Height

  Business Response

  Date: 01/20/2023

  I contacted Ms. ****** via email regarding her concerns with the Budget Billing amount increase. I explained the consumption at the home increased therefore when the Budget Billing Annual True-Up was conducted, the amount reflected that information. The Budget Billing Annual True-Up review is based on the previous 12 months of consumption. I provided Ms. ****** with a Statement of Account for her review and offered a free Energy Audit conducted by a Tampa Electric Company (TEC) representative, but she declined. A meter test was conducted, and I provided Ms. ****** the results of the meter test which indicate the meter is functioning within guidelines. Ms. ****** stated she will be contacting other public entities, outside of TEC to have a review of her account/home completed.

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account ************ I have been charged a late payment for the last several months Oct, Nov, Dec 22 and have been informed I will receive another late payment fee for ******** I am paying the bill several days after I receive the bill in email. What is going on here? Why do I keep getting charged a late payment fee? It's a never ending cycle.They are issuing late payment fees too soon after you receive the bill. They are taking advantage of consumers with these late payment fees!!! NO OTHER COMPANY OR UTILITY ISSUES LATE PAYMENT FEES OR SHUT OFF NOTICES SO CLOSE TO WHEN THEY RELEASE THE BILL!!!THEY ARE TAKING ADVANTAGE OF CONSUMERS AND I HAVE FILED A COMPLAINT WITH ******* OVER THESE PREDATORY BILLING PRACTICES!!!QUIT SCAMMING CONSUMERS!!!

  Business Response

  Date: 01/17/2023

  My apologies. I have been unsuccessful in speaking with ********************** concerning the late fees being assessed to his account. We have been leaving voice messages for each other.  

  Late fees are assessed to an account when the payment is not received by the original due date on the invoice. ********************** receives his invoice via email (Paperless ****ing). I have reviewed his account with our Programs Manager who informed me his account is set up to receive **** Notifications and Outage Notification only. Our notifications also give customers a notification option to receive a 5-day Payment Reminder which has not been selected as on option. This notification can be added by going through their TEC portal account at ******************************************************** via Payment Reminder.

  ********************** had also filed a complaint with the ******* ************************* concerning the late fees. 

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18664484
  
  I am rejecting this response because I have called ************************* several times and received his voicemail each time and then he went on vacation and have not heard from him since.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/20/2023

  ********************** had also filed a complaint with the ******* ************************* (****) concerning the late fees. ************************** concerns will be addressed through the **** process.  

• Initial Complaint

  Date:12/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a gas leak in my residence. It was extremely difficult to get in touch with TECO as their wait times were extremely long. **** would not help me with insight as to where the gas leak was i had four plumbers come to the house. When I finally resolved it. I had an all day appointment with TECO to restore my gas as I have not been able to cook for my family in 4 weeks. The technician rang my nest door bell. Waited less than 20 seconds and left. I have recorded proof and time stamps that he did not even give me the courtesy of waiting 1 min! It is just unacceptable and inhumane.

  Business Response

  Date: 12/28/2022

  I spoke with ************* regarding the reconnection of gas services for her home. She explained that the short time the PGS technician allowed for the door to be answered, she was unable to get to the technician prior to him leaving. I contacted PGS After Hours Emergency technicians and ************* service was reconnected that evening.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am literally just trying to pay a prior ****. I've emailed, been on hold for 2 hours, called every number they give (including the one on this website), used their *************** and even attempted to use their payment portal, but there is no way to speak with anyone. I just want to pay the amount! I'm not even disputing the amount due! It is the difference between getting a new home for my family, and this is the only holdup. I seriously just want to pay this so that I can move. There is NO Debt *********************** and nothing is listed regarding who their ************************* is online. If they want the money, why not make it easier to get it? For those of us who do not want to dispute the charge, simply PAY IT, this is incredibly unprofessional and, based on the other complaints I'm reading, this is apparently how business is just done. I've called to "set up service" and was greeted within 1 minute's wait time. Then, of course, back on hold for another hour. I have 3 phones, calling 3 separate customer service numbers, and each have been on hold for at least an hour.

  Business Response

  Date: 12/21/2022

  ************** and I were able to discuss the issue with receiving the ****************** *************************** contact information.  ************** had already been provided the contact number by Tampa Electric Company (TEC) ************** and payment was processed prior to my contact with her.  However, *************** and I were able to discuss all of the concerns.  I apologized to ************** regarding the lack of information provided on TEC website as well as the hold time with the Contact Center.  Ms.  ***** provided me with great ideas TEC may look into for future customers regarding collection payment information online.   

• Initial Complaint

  Date:12/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** has requested an additional $310 deposit for my account based on two disconnection notices. My electric has never been turned off but based on two notices they are requiring $310 deposit. I had a water break in my home which basically caused two months of two high bills with the water company and Teco. The water company stated that if I showed proof of repair, they would discount the bill. All in all I paid about $500 in repair and $400 in water. I contacted **** to see if they were willing to do the same. Nope. They said they could put me on a payment plan. Well, still recouping from the $900 I had to pay a few months ago, I missed one if the payments by a few days. So now they wanted the rest in full AND will be adding the additional deposit on my next bill. I asked if could dispute it. No. Can you run a credit check because my credit is great. No. I was told that they are basing the deposit on usage. So the months that I had a water break are also included in that? Well, that's just icing on the cake. When a payment is late, you collect a late fee. And again, my power has never been disconnected. I was struggling to get back on track and now you hit me with $310. And its not like I can ************ around for other electric. What I'd like to see is a change in policy. Have some empathy for hard working people and stop adding unnecessary stress.

  Business Response

  Date: 12/20/2022

  Tampa Electric Company (TEC) secures accounts with a deposit that is twice the average monthly usage. The request for ****************** account was made due to an increase of consumption throughout the year of 2022.  After I reviewed the consumption increase with ******************, she explained for several months, she had an equipment issue, which caused an increase in her consumption. Since the issue of a leaking water heater has been corrected, her consumption has become comparable to previous years.  Due to ****************** payment history and account standing, I have removed the requested security deposit. Should ****************** have any further concerns I provided her my direct contact information to discuss her account.

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm suddenly being told that they made a mistake on the budget billing estimate for my account. I was paying &***** per month for the last 12 months.Now I'm finding out that they didn't charge me the right amount and now I owe them $1597..00 due to a miscalculation on their part.I'm a disabled senior citizen on a fixed income and I only get 1 check per month to pay all of my bills and don't feel that this is fair for them to charge this outrageous amount.

  Business Response

  Date: 12/15/2022

  I explained to ************ that the budget billing calculation was done correctly, however due to an equipment (most likely AC) problem her consumption increase raising the Budget Billing amount. By the time she realized the problem in mid-July and had apartment owner fix the problem the past due balance had increased. TEC Is assisting the customer by creating an installment payment plan and referring ************ to agencies that *** assist her in paying the bill. ************ has 2 contacts in the company, **************** and myself, to discuss future bills.

  Customer Answer

  Date: 12/22/2022

  I really don't accept the fact that I still have to find some way to pay this bill when I wasn't the one at fault here.
  
  It just amazes me how a multi billion dollar company like Teco can't make a one time exception and dissolve this bill that has just been the error of some faulty equipment or some misunderstanding in the calculation of this bill.
  
  I am an elderly disabled woman on a fixed income and shouldn't have to worry or upset myself over these type of issues. I don't have any control over this building where I have lived for over 4 years now, and I can't make the management renovate or update these apartments. 
  
  So I don't feel accountable for this problem.
  
  Thank you for your time and patience assisting me with this matter.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having been disputing a collections from 2017 that was fraudulent. I have spoke to 3 customer service reps and then collections who was rude has called four times . I sent proof of address and incarceration, also sent proof that equifax has no collections on my record and that *** never had a teco **** in my name . I also sent the federal trade commission letter and they still refuse to remove collections off. All they care about is getting paid. I have been harassed for years from them and have cooperated *** also have thought about taking legal action because its been two years now that I have been trying to dispute this and no resolution hopefully this helps anybody else . Also Im told two different amounts of what is owed 297 and 305.

  Business Response

  Date: 12/14/2022

  Tampa Electric Co (TEC) Credit and Collections Advisor completed our investigation concerning ******************** statement she had not reside at the address in question. TEC has done its due diligence and was unable to confirm **************** resided at the address in questioned in 2017. The balance from that address of $251.65 has been removed and the collection agency will be notified.       

   

  Customer Answer

  Date: 12/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in on November first and had normal bills. I acknowledge that TECO recently increased their prices for future oil and gas plans however they are charging triple my normal amount. They are double billing in all of their charges for the same thing. I have called to inquire for an explanation and was told it was mostly my usage has increased. I work most of the time and could not think of any reason for the large usage. When I moved in I noticed the electric line was damaged. They fixed that but Im not sure if thats related. Over the last year it has increased every month with the same usage. Now Im being billed an additional 350 deposit for increased billing as they explain that now my account is under secured for the average high bill I have. I cant afford this at all. This is impossible. They said they would send people out to assess the property and they never have. I have spent thousands this year.

  Business Response

  Date: 11/18/2022

  Ms. ******** account was billed a security deposit in the amount of $375.  The deposit was billed due to two disconnections completed on the account.  A deposit warning notification letter informing a deposit was necessary due to late payments on the account was issued in June 2022. A second notification was produced in September 2022 as payments continued to be received late. The deposit of $375.00 represents twice the average bill.  
  
  I have been unsuccessful in speaking with ******************. An email was sent to ***************** advising TEC can break down the deposit to a six-month Installment Payment Plan along with her current invoice. I provided ****************** with a Statement of Account, so she may review the billing amounts to her payments received on the account. I provided ****************** my direct phone number as well as email so she may contact me directly.  

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a teco customer since 2019 my bills always been around $120 in June they raised it to $184 so I called to see why when I'm on the budget billing program the employee explained that the budget billing takes a portion of the bill and basically they *** you or charge you later for it I explained I'm on SSI fixed income can't be ***d she told me due to gas prices they raised it. August 2 months later my bill raised again to over $300 I called again asking why they told me they raised my bill to help pay off the deferred balance owed. I told them I'm low income they said they can get help from charities to pay my **** in my name they told me they'd call back with 48 hours but never did. I got no aid but I was kicked off the deferred balance program and not given any sort of help or explanation now they're trying to charge me a years worth of electric bills in one month totaling $1,381 due by December. I tried to call to see what happened they hung up on me. I'm a disabled single mother of 2 disabled children I only make $841 a month total to support a family of 3 on which they are fully aware of. I tried to get my bill lowered but they lied to me removed my help are over charging scamming me more every time I try to get it fixed and I'm about to end up homeless with my children over the games but all they can do is throw a more expensive scam my way and say sorry thanks for being a customer. There's no reason even with inflation my bill should have went from $120 to $180 to $300 to almost $1400 in just a few months from trying to get the help that is available for people like me they promised to get me help and that this situation would not happen. I don't know what to do but this can't be allowed it's obvious they heard the recorded call in June and targeted me. I can't afford to give them more than what I make. My account numbers ************ I've always paid my bills I shouldn't have to worry about it getting cut off over non-payment!

  Business Response

  Date: 11/11/2022

  We have tried to speak with ************ on multiple occasions via telephone, text message and e-mail, but have been unsuccessful. The customer enrolled in ********************'s (TEC) Budget Billing program. Budget Billing is not a discount program, nor does it add to the electric bill. The monthly invoice will show a "deferred amount" which is the difference between the billed amount and the actual energy used. Each year on the enrollment anniversary and periodically at other times, the account will be reviewed to determine if the Budget Billing amount needs to be adjusted based on the actual usage. The usage has increased at the premise and the budget billing amount was adjusted accordingly. TEC has made payment arrangements on the account until agency funds are available. Service is not scheduled for interruption at this time.